dslreports logo

Review by CP43 See Profile

  • Location: Port Saint Lucie, Saint Lucie, FL, USA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Nothing. Never worked.
Did not ever work after 5 attempts by Tech Support to Resolve
The are using cheapest Carriers for land connection service so don't expect it to work consistently
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I ordered Business Service. And ordered an extra Cloud Based Number which should have worked right away but never did.
Once number was assigned I forwarded it to my Verizon cell phone and tried to call.
Attempt 1: Busy signal
Attempt 2: 1 ring then Busy signal
Attempt 3 - 14 more of the same except on 2 occasions the cell phone rang 2 times then the connection dropped and I got a busy signal on my home phone that I was calling from.

*** Read the MANY truthful reviews regarding how BAD the service inconsistency is AND you will be able to discern the TRUTH.

Tech Support ticket. Told that they would do a "Route Treatment" give 5 min and try again. More of the same.
Tech Support ticket #2: Technician said they had tested on most of the 15 available Carrier Routes but there was a few left and try this one. More of the same.
Tech Support ticket #3: Was told they would Re-provision the line, meaning disconnect and re install the number. More of the same...
Tech Support ticket #4 & 5 no better and service never worked to complete so much as 1 phone call.
I think the facts tell the story. They are clearly using Route Carriers (meaning land line phone companies for switching and routing) that are bottom of the barrel with terrible inconsistency because of old failing equipment.
If you want lots of headaches at some point they will be a good choice.

member for 9.6 years, driveby review (so far)
lodged 9.6 years ago

Pufferty
Perpetual Newbie
join:2014-07-07
Rockville, MD

Pufferty

Member

Contact the Owner

Timothy Dick, known around here as VoIPoTim, is very involved and I'm sure would be happy to talk with you.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Response from VOIPO

Hello,

I'm sorry to hear that you had a bad experience with our service.

If you'd like me to review it for you, I'm happy to look at your tickets to see if we could have handled anything differently or if it's just a case where we didn't have a good route to the particular destination you were trying to forward to.

Feel free to reach out to me at tim @ voipo.com if you'd like me to help.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Review by Steeler Fan See Profile

  • Location: Pittsburgh, Allegheny, PA, USA
  • Cost: $10 per month (24 month contract)
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I used voipo for almost 2 years.

member for 12.2 years, 3 visits, last login: 9.7 years ago
updated 9.7 years ago

VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

1 recommendation

VOIPoTim

Premium Member

VOIPO Owner Response

Hello,

I'm the owner of VOIPO and am very sorry to hear about the issues you're having.

Please e-mail me directly with your VOIPO number at tim @ voipo.com and I'm happy to personally reach out to the carrier to make sure they release the number.

We don't have a lot of control over porting since that's handled at the carrier level, but it sounds like the upstream carrier is definitely not handling this appropriately. They don't give us the ability to provide any name/address for a number so the only one they should have on file is ours. Porting in and out is routine so they should definitely not be confused about it.

I'm happy to personally reach out to our contacts at the carrier to help you with the transfer.

I'd also like to look into your support history. It's very concerning that a support agent would laugh at your issue and I'd like to review the call history. Laughing at an issue reported by a customer while it's still unresolved definitely isn't the norm for us and if that's something I find an agent doing, I'd very likely fire them. I apologize for any bad experience you had there and would like to review the call history.

It sounds like you have the attention of Verizon and I can get the attention of our carrier partner so if we can get in touch and connect them both with all of us looped in the conversation then there's no reason they can't get it done.

Please get in touch with me at tim @ voipo.com so I can try to help you and make this right.

I know you're no longer wanting to use our service and even once this is resolved, you may still not like us due to this bad experience, but I'd like to at least work with you to get the carrier to release the number and also address the support issue you had. As I said, I'm the owner of the company and this is definitely not how we do business so I'd really like to get to the bottom of it and address this both with the upstream carrier (they should not be rejecting/delaying) and with the support agent(s) you dealt with.
VOIPoTim

1 recommendation

VOIPoTim

Premium Member

VOIPO

Thanks for the fast e-mail. I received it and just replied to it.

I also reached out to our carrier (Broadvox) and they will likely reach out to their underlying carrier that this number is with (Verizon Wholesale).

Since ultimately the underlying carrier is already Verizon Wholesale, it doesn't seem like they should have an issue porting it from one Verizon division to another. Hopefully once they realize that they are already the carrier, they can get this taken care of very quickly.

I'm also going to be looking into your support issues as I said.

Please keep in touch with me until this is fully resolved as I really want to help you see it through since you shouldn't be having this issue to begin with.






Review by digger16309 See Profile

  • Location: Raynham, Bristol, MA, USA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Never feel like I might not have a dial tone when I pick up the phone
I just realized I've had them for 6 years!
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

5/27/14: Just happened back here and forgot I did a review six years ago. I have re-upped with them three times since my last review. I'm paid through 2016. Just solid in every way the past six years.
____________________________________________________________________________________________________________________

11/14/08: I had an issue with my ATA not behaving. I received excellent support including overnighting me 2 different replacement ATA's which I ended up not needing. I was never told to put the ATA in the DMZ (amen to that). Still feeling great about my choice to sign-up with them.

---------------------------------------------------------------------------------- ---------------------------------------

10/20/08: I got an equipment upgrade to the Granstream 502 ATA which does pass through the MWI indicator to my Panasonic phones. That was my only issue thus far and it was solved.

---------------------------------------------------------------------------------- ---------------------------------------

10/4/08: I was not part of the Beta, but I became a subscriber/user post-Beta, pre-launch. Because of this, the fees (e911, USF, and whatever else) were waived for the first 6 months.

My number ported flawlessly. I forwarded calls to a temporary virtual number until the porting, which worked OK, then I deleted the virtual number.

Communication is exceptional. Upon signing up, I think I received 3 or 4 different e-mails from them with various information.

The ATA is a Grandstream and it is basically plug n play. I have not accessed any of the settings, nor have I needed VOIPo to make any changes.

The MWI (Message Waiting Indicator) on this specific Grandstream ATA does not pass through to Panasonic Dect 6.0 phones. This is a minor issue, one that I hope is fixed in the next firmware update.

I gave the web site a 4 only because at present, pre-launch, there is little to no documentation so some things you have to figure out on your own, though the majority of it is intuitive if you have had Voip with another carrier.

Call quality has been excellent.

When I make calls, the line actually rings

There is never any dead air when I make a call.

No outages thus far.

Tech support is very fast. Of course, they don't have many subscribers at present, so I'm interested to see what happens at launch.

After 6 weeks, so far so good. I recommend VOIPo to anyone looking for Voip that works out of the box and does not require constant server shuffling, outages, constant problems with upstream providers, router issues, or "the customer is always wrong customer service".


member for 16.7 years, 136 visits, last login: 4.7 years ago
updated 9.8 years ago


F R Ross
@162.204.168.x

F R Ross

Anon

VOIPo Service

I have now had VOIPO service for 3 years and have never had any real problem. The call quality is usually excellent, and if it is not, it is usually the service on the "other end", which has problems. I talk to my kids all over the country, sometimes several times a day, and never worry about what it will cost or if I can get through. I am so happy with the service I just renewed for 2 more years, and I wasn't even due to renew until August (2014). When the wife and I see our local cable provider offering a voip service with free calls in the Local Area only for $ 45 per month, we just laugh. AT&T keeps offering us $ 150 to sign up for their phone. Ha Ha. I told them to take a hike 5 years ago when they took over our local area land-line service and wanted to up our charges (without long distance) to $ 70 a month. Now, I strongly feel the term "long distance charges" should be dropped from the language.

Review by zerco See Profile

  • Location: The Colony, Denton, TX, USA
  • Cost: $6 per month (24 month contract)
  • Install: about 3 days
smoking
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have had VOIPo for 5 years. These guys are great, support is a little bare bones, but they got back to me the same day both times I needed something. Yeah 5 years, 2 issues. I contacted them in 2009 during setup and recently as the Linksys adapter died. The shipped a new one free of charge the same day. Call quality is exceptional and this thing just works.

member for 9.8 years, 1 visits, last login: 9.7 years ago
lodged 9.8 years ago







Review by robhva See Profile

  • Location: Portsmouth, Portsmouth City, VA, USA
  • Cost: $18 per month
Call Quality, VPanel interface, Response time to trouble tickets
Inbound calls get disconnected after 60 minutes
Good value, but disconnected calls kills it
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Been a customer since 2009. With each passing year, the service has gotten better and better. Tech Support has always been there to resolve issues (i.e. No receive audio, Echo, Noise) in a timely matter.

However, in November 2013, I suddenly started experiencing problems with inbound calls being disconnected after 60 minutes regardless of originating carrier. VOIPo tech support has now indicated that all troubleshooting efforts have been exhausted. Sadly, this means that I probably won't be a VOIPo customer much longer.

member for 17.1 years, 225 visits, last login: 4.9 years ago
lodged 10.1 years ago


Review by Dew75 See Profile

  • Location: New York, New York, NY, USA
  • Cost: $185 per month (24 month contract)
  • Install: about 5 days
I recommend Voipo
Very good features, service and price
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have been a Voipo customer since the summer of 2010 and have been able to hook up the small and light Voipo box and have continuous use of my same telephone number in a number of locations where I’ve stayed for weeks or months at a time. It’s simple and easy to hook it up anywhere there has been broadband internet service.

In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email. This wonderful feature has enabled me to receive messages while en route from place to place by using public wifi service and checking email, playing the messages through my media player. Voipo also offers other special features such as call recording, call forwarding, call waiting, distinctive ringtone, a “do not disturb” setting, and detailed/extensive call history records, among other features.

Customer service and technical assistance has been quick, respectful, and responsive to my needs. And the price is right! I recommend this service and this company. My brother recommended Voipo to me and has been with the company even longer than I have.

member for 10.1 years, driveby review (so far)
updated 10.1 years ago


ymhee_bcex
Premium Member
join:2006-04-21
Tarzana, CA
·AT&T Wireless Br..

ymhee_bcex

Premium Member

Welcome to DSLR

Hi Dew,
Welcome to the forum. Hopefully, you will find the world of VoIP and this site as exciting as we do!
I have a question... You write:
quote:
In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email.
Are you familiar with any Voice Service Provider (VSP) that doesn't offer such service? If I were Voipo Tim, I would feel a little uncomfortable for being praised for such trivial thing (imagine praising a bank for having online access to your account).

Other than that, I agree - Voipo has deservedly great reputation in VSP community

Review by clintsb See Profile

  • Location: South Jordan, Salt Lake, UT, USA
  • Cost: $8 per month (24 month contract)
Love all the features for the price, good support
Perhaps less forgiving of router configurations
I am still very happy with my decision
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I switched to Voipo in 2009 after having been with AT&T and they basically told me to go find another company. I had been happy with AT&T so was sorry that I had to switch. After the switch I was wishing that I had switched earlier. My call quality was just as good and all the new features were awesome. I love love the cloned line and all the call routing configurations. So now after nearly 5 years I think it is time to finally give a report.

I have had issues but with perhaps just a couple exceptions have actually been on my end. I have been in the same boat as several other reviewers where the service had been great and all the sudden I had problems. Things like incoming calls the caller couldn't hear me or that the call hung up automatically after 15 minutes. It was odd because I hadn't changed anything but when I got right down to it there was a configuration problem on the router. I hadn't forwarded all the needed ports or in the case of the 15 minute dropped call issue, it was the SPI firewall. Disabled it and everything was good after that.

One of the challenges is knowing what is a good router to use. I had been using a D-LINK Gamers Lounge(Ya old) that the power adapter died on. I decided rather than getting a new adapter I would get something that had better wireless. I got an Apple Airport Extreme router. It was strange I was able to use it for about 6 months and then I started suffering with the problems that acted like a port forwarding issue. I fought it and fought it and tried working through Voipo support. They tried their best but said it wasn't on their end. Finally I gave up on it and got a Asus RT-66R. I have had it for well over a year and it has been great and all the problems went away.

The only time I can think of a problem that was on their end we were having problems calling to Canada. It was some weird issue that they had on their end but they got it resolved.

So while we have had issues we have worked through them and by and large they really were issues on our end. To anyone looking to switch to voipo I would only caution that the service is great but you should be a little bit technical so that you can properly configure your router. If you can't do that you won't be happy. It does seem like they are less forgiving of issues with the router and sometimes you can go a long time without problems and then all the sudden these configuration problems start giving you grief.

One thing about reliability. I can live with a little bit of unreliability but my wife's tolerance is zero, it has to work or she isn't happy. Thankfully she is happy and so am I.

member for 10.2 years, 1 visits, last login: 10.1 years ago
lodged 10.2 years ago


Review by protosd See Profile

  • Location: Southern Pines, Moore, NC, USA
  • Cost: $149 per month (24 month contract)
  • Install: about 15 days
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

The call quality has always been bad. When I called them they were very nice and told me it was my isp. So I switched from DSL to cable with no change. They refused to replace my box. I decided to tough it out the 2 years but after 11 months it has started to drop the area code so if I dial a different area code I get a local number instead. Not all the time but often enough to be annoying. That and the very bad call quality is the end of voipo for me.

member for 10.2 years, driveby review (so far)
updated 10.2 years ago

VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Response from VOIPO Owner

Hello,

I'm the owner of VOIPO and just saw this. Sorry to hear that you've had issues.

If you'd like I'd be happy to have a supervisor take a look at this to see if you do have a bad adapter and get it swapped out for you if that's the case.

Would you like me to look into this for you or have you already cancelled service? We'd love to try to solve it and keep your business if it's a fixable issue.

Just e-mail your VOIPo number to me directly to tim @ voipo.com and I'll be happy to look into it for you.

Sorry again for the trouble and thank you for your business!

Timothy Dick
Founder/CEO
VOIPO.com

DocGrimwig
join:2013-12-19
Grand Rapids, MI

DocGrimwig

Member

Response to Protosd

Don't give up, protosd!

My company uses VoiPo as our host provider to my VOIP customers.
We have been testing VopiPo for nearly a year now, and I can say (with a few minor exceptions) that what you are experiencing is only going to get better by the day, regardless of which VOIP Provider you go with. Placing all of the issues that are being experienced on to VoiPo, is more times than not, misplaced--more likely misunderstood. VOIP is a new relatively new industry. We are just now (in the US) beginning to truly embrace the thought of upgrading to a digital telephone world. VoiPo is one of the VOIP providers with a great track record with their last company (Host Gator) that recently sold for more money than you and I have jingling in our pockets to be sure. They got that opportunity because of their commitment to the customer. No, I am not a shill for VoiPo, I promise. I do not know Mr. Dick or his team with the exception of his engineers through whom I have had the pleasure of speaking with as my company tests their products. They are truly my competitor--But that's how much respect I have for them.
Yes, I have had issues myself, but for the most part they were fixed in a matter of minutes, and most of the time the fault lay with our implementation of the technology; the ISP; and even more times with the telephone equipment and wiring.
All of us who are braving this exciting new tech all need to understand that we are getting 400 horsepower (digital service) of service out of a 200 horsepower engine (analog service). What I mean is that, we are trying to shove a far superior technology through equipment and wires meant for lo-tech. You want a GREAT experience with little chance of failure? Try purchasing a VOIP telephone and use that instead of an adapter and old tele equipment and see what VOIP truly has to offer. You will very pleased.
We, as VOIP telecom companies are trying to bridge a technology gap until the marketplace catches up with our technology advances. So if you are using the VOIP service with analog adapters and telephone equipment, you should expect to receive a good experience if you have all of your equipment and wiring up to standards. After that, it's up to the ISP (who is delivering your packets of voice information to the person you are calling), to be able to handle the static noise etc. that most likely is emanating from our non-digital equipment. The key is that analog service can handle a loose connection, lots of static etc that is common with analog configurations and equipment. Digital is very intolerant of it. It's because of the way information is transmitted.

Bottom line, Hang in their with VoiPo and VOIP in general Protosd! AT&T just announced that they will be out of the analog business ENTIRELY by 2020. They have recognized the superiority of VOIP and are abandoning copper wiring altogether and coming over to our side finally. So you want to have a discussion about talk about bad service? You can expect a consistent downgrade of service and experience as the #1 player in analog business goes out of the analog business! Happy Holidays Proto, VoiPo and all others on this forum!
Doc

Review by Typical See Profile

  • Location: 07922-1830
  • Cost: $7 per month (24 month contract)
  • Install: about 12 days
Line quality, many nice features
The website, and the features, are not entirely "polished"
Pretty good
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Having used two other voip providers in the past six years, I thought it is time for me to check this provider.

The line quality is excellent. My callers tell me that my voice is the clearest that it has been in the past few years.

The service has a lot of nice features, although not all feature work, or work well. I had my eye on their simul-ring feature, among other features. After staying on the phone with tech-support for the better part of two entire days, I was able to get this feature working. It still sporadically malfunctions, and so I shut this feature off. Nonetheless, Voipo has a lot of nice features that do work. I particularly like the voice-mail forwarding feature. The web-site is a bit confusing and somewhat primitive. It does not do justice to the many features that this carrier offers.

There seems to be two distinctly different customer service teams: the email team and the voice team. The email team responds within 24 hours, often even sooner; but their responses are often scripted and sometimes misleading. The voice support team, is available only during regular hours, is very helpful, and exceptionally patient. Ultimately, it is the voice team that resolves complex problems.

All told, I am very happy with this provider.

member for 14.3 years, 51 visits, last login: 7.3 years ago
lodged 10.3 years ago


Review by CuriousGuy See Profile

  • Location: Rego Park, Queens, NY, USA
  • Cost: $11 per month (12 month contract)
  • Install: about 17 days
Support is great, service reliable, sounds fine
In my experience, I have nothing to criticize
I have no hesitation in recommending VOIPo highly!
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I gave a lot of consideration to VOIP before actually signing up. I studied the reviews and I was really impressed with the kind of user feedback VOIPo was getting. I wasn't even aware of the company until a few months ago. When I contacted them, I found them easy to deal with and, in no time, they were porting my number. The reason it took 17 days from order to success was just an unfortunate incident involving the Post Office. The USPS acknowledged notification from VOIPo of a package to be shipped to me. It was my PAP2T adapter and, for unknown reasons, it never arrived. Consequently, days were lost while I waited for the adapter to arrive. When I contacted VOIPo, they sent me another adapter overnight via Express Mail. I contributed to the delay myself, by purchasing a Linksys router at Radio Shack that was not the latest and, apparently had outdated firmware. VOIPo even sent me another adapter overnight!! However, I replaced the router with a current model, WRT54G2, and than all was well.

Everyone I dealt with was friendly and motivated to get the service working. Since them, everything has been more than fine and I feel I made an intelligent choice!

8/13/09: After a few bumps in early July, everything has returned to VOIPo's usual high standard of reliability!

member for 21.8 years, 3213 visits, last login: 6.7 years ago
updated 10.3 years ago


CuriousGuy
Boom goes the dynamite
join:2002-05-14
Rego Park, NY

CuriousGuy

Member

Harassment by spoofed caller ID

For the longest time, someone has been ringing my phone using various false names and numbers in caller ID. I feel there is a need to unmask the spoofer and block calls where spoofing is used. According to my information, this type of calling is in violation of federal law and subject to $10,000 fines. The caller never speaks, just rings until my voice mail kicks in and then hangs up. The one time I spoke to a VOIPo tech support representative, I was given two unacceptable choices: changing my telephone number or blocking anybody I didn't specify on my legitimate caller list. I'm hoping that this very annoying circumstance can be rectified.
CuriousGuy

CuriousGuy

Member

More about spoofing

How would Kevin Mitnick use asterisk.org and flowroute.com to unmask caller ID? Geeks unite and help me! I know you guys are out there.
CuriousGuy

CuriousGuy

Member

VOIPo is wreaking havoc on my ability to have trouble free phone service

HELP! After loving VOIPo since 2009, I've hit a wall and nobody seems able to
resolve it. I've been told my poor voice quality and echoes are due to latency and packet loss. I called my ISP on the advice of James and they claim their connection is fine and send me back to VOIPo. I replaced my old Linksys router and run ping tests. I am so fed up with people telling me I'm breaking up because I can't hearvocal quality issues on my end. Although I'm signed up through early 2015, I'm afraid I'll have to leave and go with Time Warner my ISP. I am severely disappointed and regret ever going with VOIP. Sure, it's remarkably inexpensive, it's not money well spent. As the famous saying goes, if something seems to be too good to be true, it probably is. Furthermore VOIPo tech support, which used to be available without long waits, now requires listening to music for far too long. And when you do get someone, you end up being a ping pong ball between your ISP and your voip. To you Tim I say, please return your company to the one I was so enthusiastic about. I hope I am taken seriously.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Re: VOIPo is wreaking havoc on my ability to have trouble free phone service

said by CuriousGuy:

HELP! After loving VOIPo since 2009, I've hit a wall and nobody seems able to
resolve it. I've been told my poor voice quality and echoes are due to latency and packet loss. I called my ISP on the advice of James and they claim their connection is fine and send me back to VOIPo. I replaced my old Linksys router and run ping tests. I am so fed up with people telling me I'm breaking up because I can't hearvocal quality issues on my end. Although I'm signed up through early 2015, I'm afraid I'll have to leave and go with Time Warner my ISP. I am severely disappointed and regret ever going with VOIP. Sure, it's remarkably inexpensive, it's not money well spent. As the famous saying goes, if something seems to be too good to be true, it probably is. Furthermore VOIPo tech support, which used to be available without long waits, now requires listening to music for far too long. And when you do get someone, you end up being a ping pong ball between your ISP and your voip. To you Tim I say, please return your company to the one I was so enthusiastic about. I hope I am taken seriously.

Sure - E-mail me ticket numbers and info on this (can link to this thread vs retyping details) and I'll have a Supervisor look into it Monday for you.

Sorry for the trouble.

CuriousGuy
Boom goes the dynamite
join:2002-05-14
Rego Park, NY

CuriousGuy

Member

Re: VOIPo is wreaking havoc on my ability to have trouble free phone service

Tim, I was wasn't given a ticket number, which would indicate an open case. I guess the techs I spoke to considered the problem related to my ISP's latency and I was directed to contact Time Warner and inform them that I was experiencing latency. Time Warner ran some line checks and said everything on their end was fine.
I did receive an E-mail on Nov. 13 (#VLH861385) with a link to network check utility:
»www.voipo.com/download/n ··· heck.exe

I was instructed to execute the link during a conversation in which there was poor quality. Since the problems were intermittent, it proved difficult to synchronize poor vocal quality and execution of the utility simultaneously. (see below)

When prompted to run the test, press 2 to run the thorough check and then press enter. The test will create a document titled "voipo-trace.txt" on your desktop. When completed, send the end results to support@voipo.com attached to this email.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Re: VOIPo is wreaking havoc on my ability to have trouble free phone service

Ok, e-mail me your account info to tim @ voipo.com and I'll have a supervisor take a look Monday.

CuriousGuy
Boom goes the dynamite
join:2002-05-14
Rego Park, NY

CuriousGuy

Member

Re: VOIPo is wreaking havoc on my ability to have trouble free phone service

As of Tuesday, Nov. 19, I am getting my telephone service from Time Warner. I felt that I had no choice and the PAP 2T adapter is on its way to California.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Re: VOIPo is wreaking havoc on my ability to have trouble free phone service

said by CuriousGuy:

As of Tuesday, Nov. 19, I am getting my telephone service from Time Warner. I felt that I had no choice and the PAP 2T adapter is on its way to California.

I'm sorry to hear that.

It sounds like something changed somewhere and the connection to us just wasn't good anymore. Unfortunately since we reply on the internet sometimes that happens. Lots of variables in the mix.

Thank you for your business over the years and we hope your new service is working well for you.

Timothy Dick
Founder/CEO
VOIPo.com

Xracer
@mymailexpress.com

Xracer to CuriousGuy

Anon

to CuriousGuy
This has nothing to do with VOIPo (they are great) but with Time Warner Cable - I am a Tech for an Online School and one of our Instructors who lectures to students via the Online School Classroom system is with Time Warner Cable and when they teach their class from the place with TWC they now have dead space for 5 - 20 seconds where they are suppose to be speaking. We've called TWC they say it’s nothing on their end but our end. We told TWC we have 20 - 30 Instructors teaching at the same time and the instructor on TWC is the only one having trouble, plus when we use the some computer in a different location they have no trouble (tried 3 computers on his TWC and got the same result). So I believe Time Warner Cable has done something to their internet line since it impacts those using "real time" connections (viewing a movie that buffers to the computer works fine).

CuriousGuy
Boom goes the dynamite
join:2002-05-14
Rego Park, NY

CuriousGuy

Member

I found something that may provide resolution for other users

I'm not sure about this, but it's interesting: Network Optimizer for Gaming and VoIP (OGV200)