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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 205 reviews (154 good) (28 bad)
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Review by Napsterbater See Profile

  • Location: Milledgeville,Baldwin,GA
  • Cost: $7 per month (24 month contract)
  • Install: about 3 days
Good "Reliable, BYOD/PBX"
Bad "None"
Overall "Great Service"
Web-site:
Ease of Installation:
Call Quality:
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Value for money:
(ratings match consensus)

My Other Reviews

·Windstream
Update 04-07-12: Been with them now for well over 2 years and not a single problem with them, very cheap pricing when you go for the 2yr deals they do all the time, still using my own PBX as a BYOD and zero issues.

Reliable
Allow BYOD/PBX
Virtual Numbers
Numbers available in areas others don't have.

No trouble out of them for over a year

member for 11.6 years, 4454 visits, last login: a few hours ago
updated 2.3 years ago

Comments:






Review by mogulman See Profile

  • Location: Parker,Douglas,CO
  • Cost: $9 per month (24 month contract)
  • Install: about 7 days
Good "Signup was very fast, Call Quality was initially great, a lot of features, support is friendly"
Overall "Good service for the $$"
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(ratings match consensus)

I've had VoIP services with many provides. I currently have service with VoIPo and another provider. Initially the VoIPo service worked really well, except for some DTMF issues. Sign up was quick and easy. Their support people have been friendly but haven't really been able to help me fix the issues I'm having.

The equipment I received was kind of lame. I received a big Linksys RT31P2 router instead of a smaller PAP2(t) device. I didn't need or want a router, but am using it. Also, it was used. It did seem to work OK, so that was a good thing.

I really like all the features and people from Voipo, but the service hasn't been working for me well lately.

Main issues:

DTMF recognition dialing into conference calls or voicemail systems. This works intermittently depending on the phone number I am dialing into. I have 2 phone numbers for one service. DTMF works with one number but not the other. This hasn't worked well for 6-8 months. I tried working with Voipo support, but they finally gave up.

Voice Quality - This has started becoming a problem over the last 2 months. I finally called in last week. Today I re-opened that ticket and hopefully it will be escalated to Tier 2.

10/2011 At this point I'm almost at the point of cancelling service even though I've paid for another year. I'll have to see if things get resolved over the next day or 2.

BTW... nothing has changed on my side to prompt the Voipo issues (as far as I know)...

I have SIP/RTP ports forwarded from my router to the Voipo ATA. I have SPI firewalls off and other recommended settings. Additionally, at the same time that I have issues with VoIPo, the quality on my other provider has been great.

2/2012 About a month after I posted the above post. I got a new ATA from Voipo. This fixed my DTMF issues. I wish it hadn't taken so long to diagnose this, but everything has been working great now for the last 4 months. DTMF is working well too.

3/12/2012 - Just an updated comment. The service still seems to be working pretty well. One thing that I've noticed over the year I've had service is that I'll have issues completing a call to a certain number. I can call using a different provider or my cell phone to the same number. I create a ticket. Voipo support tells me my firewall is a problem or something else. Then they change the routing on their end for the number, and it starts working. Problem fixed. But is seems like every time, they initially think it is something on my end. Also, this has happened about 5-10 times over the year with different phone numbers.

member for 11.9 years, 2124 visits, last login: 162 days ago
updated 2.4 years ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

You can cancel and get a prorated refund.

I had the service and had to cancel. Stopped working well after approximately 30 days. Since switched back to optimum voice and then FIOS digital voice due to great deal.

Review by (hidden by request)

  • Location: Leawood,Johnson,KS
  • Cost: $6 per month
Good "Excellent call quality, support, price and features."
Bad "No outgoing caller ID showing name, just phone number. No text transcription of voice-mail message by e-mail or text."
Web-site:
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(ratings match consensus)


I had Ooma, with lots of phone problems, expensive up-front equipment costs,
double the VOIPo monthly costs, and horrible support Stay away from this
company, especially if you're porting a number or using an AT&T 2-wire
modem-router. Then I had Vonage-no complaints except the price, $36+ per
month, including taxes and regulatory fees. Vonage may be a good choice if
you're making a high volume of international calls. VOIPo, for $165 for two
years ($6.88 per month), including taxes and regulatory fees is wonderful.
Excellent call quality, the best support in the industry (completely US
staff, knowledgeable, capable, cooperative and polite), no charge for
equipment (but you must return it upon termination of service) and almost
all the features you can imagine. The only features of which I am aware
that VOIPo doesn't offer are outgoing caller ID showing you name (it just
shows your number) and transcribed text of incoming voice mails by e-mail or
text (you do get e-mail and text voice-mail notifications, one of them with
the actual message attached as media file.) Unless these two features
deal-breakers for you, you really need to try VOIPo. Although, to get the
best price, you need to pay the two-year total up front, it is my
understanding there is no contract and you may cancel, with a pro rata
refund, at any time. For the first 30 days, I believe they offer a full
refund.



(review was emailed from domain ljzlaw.com)
lodged 2.4 years ago

Comments:

Review by tferguson01 See Profile

  • Location: Newnan,Coweta,GA
  • Cost: $5 per month
  • Install: about 4 days
Good "Simple to ordering process with understandable terms."
Bad "NONE"
Overall "Great prices with upfront terms and prices."
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Gotta love the extra extra features that viatalk never had or couldn't get working. Had viatalk for over 5 years but by year 5 I have had nothing but problems with one way audio and call drop outs. So far this service is second to non. I have moved and not looking back. Service has been running for over two months with no need to restart the ATA box at all the service just works with top notch call quality something viatalk could not provide.

Forgot to mention they offer free outgoing fax service no extra charge which is unheard of. My wifes loves this. We purchased a incoming fax number for a measly 36.00 dollars a year. Can't beat that.

member for 5 years, 841 visits, last login: 2.3 years ago
updated 2.4 years ago

Comments:

Review by JAXx See Profile

  • Location: New York,New York,NY
  • Cost: $11 per month (12 month contract)
  • Install: about 7 days
Good "Provides good service for others, but not for me"
Bad "Over time the service got less and less reliable and despite many attempts by tech to improve things, it didn't work."
Overall "Not for me"
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Slowly over time the service got worse and worse for me. dropped calls, rapid busy signals, callers complained of poor quality and despite many MANY attempts by voipo to fix it, nothing ever worked. Finally they said my internet connection may be bad, time warner came over and replaced the modem but that didn't help. I've cancelled and the new company i'm with is doing great, my callers can all har me just fine. Voipo is probably great for many people, but not for me. Tech support does answer the phone quickly but i rated them down because they can't fix the problem.

member for 14.4 years, 2457 visits, last login: 103 days ago
updated 2.5 years ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Same for me

I had to cancel.

Review by (hidden by request)

  • Location: Flushing,Queens,NY
  • Cost: $8 per month (24 month contract)
Good "you get what you pay for"
Bad "doesnt work, audio fails, ringing fails, you get what you pay for"
Overall "you get what you pay for"
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(ratings well below consensus)

I CANNOT BE MORE UNHAPPY WITH MY VOIPO SERVICE!!!

IT IS NOT JUST THAT THE SERVICE DOESN'T WORK, EITHER NO AUDIO OR NO RINGING, ETC, BUT THE WORSE PART IS THAT YOU CANNOT CALL A TECH-II AGENT!!!

this has been the most frustrating experience for me and my wife! we keep calling, make an item ticket, get an email, email back, then the tech-ii agent has to call us back and if we miss the call i have to start the whole process over again!

they keep blaming it on our internet service but bottom line is…our vonage phone works great!

YOU GET WHAT YOU PAY FOR!!

(review was emailed from domain gdeb.com)
lodged 2.5 years ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Amen!!

I cancelled my service.

Review by gvd See Profile

  • Location: Skokie,Cook,IL
  • Cost: $16 per month (12 month contract)
  • Install: about 1 days
Good "Initial offer great"
Bad "They DOUBLE the price when you try to renew!"
Overall "Stay with them for the initial term, then find another provider."
Web-site:
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(ratings below consensus)

When VOIPO's service works, it works great! But the problem is that the service is wildly unpredictable and support is more than happy to sit and DO NOTHING than solve the problem.

I had to go so far as to put two network sniffers on my network, sniffing the traffic into my firewall and then also what was passed into the voipo provided TA to PROVE that my network wasn't doing anything before voipo would even consider that they had a problem. Then the call was escalated to the next level of support, which diagnosed the problem on voipo's end and had the problem fixed in under an hour.

I've had to repeat this entire process has been repeated THREE TIMES in ONE YEAR. Every last time it's been a voipo problem, and every last time I've had to submit network traces before voipo would even *consider* that it was a problem on their end.

It's simply unacceptable to require that your end user have (and know how to use!) a network sniffer in order to get support! It wouldn't be so bad but the same problem KEEPS HAPPENING like clockwork every three months or so.

This last time I just wasn't up for it. I stopped using the service, and sure enough after about two weeks the problem MAGICALLY DISAPPEARED. Go figure! Now back to stable VOIPO service!

-----

But the insult to injury came when my contract ended. I was paying ~$110 for 14 months, so about eight bucks a month. Not the worst, not the best, but whatever.

Voipo sent me a renewal notice, for $185 for 12 months UNDER CONTRACT. Wow, really guys? Go from $8 a month to over $15? On VOIPO's home page they offer $129 for 24 months ($5.375 a month!), so surely this is a mistake, right?

Wrote customer service, and they replied to get stuffed. Voipo's position is that you're a trapped customer, so too bad if you don't like paying triple what a new customer pays.

I'm not a chump, so I'm now in the process of becoming a CallCentric customer. Voipo's service was good enough (but not great) that if I could have even continued paying the rate I was previously I would have stayed. But when the provider wants to charge me double what I have been paying, let alone TRIPLE what new customers pay, I'm out.

See ya, won't be surprised ONE BIT if you're not around in a few years!

member for 3.6 years, 25 visits, last login: 2 years ago
lodged 2.5 years ago

Comments:

treichhart

join:2006-12-12

have you talked with the CEO?

have you talk to CEO of Voipo? to see if you guys can work out any problems between you 2? because I am a reseller of voipo's service and I dont have any problem with them yet.

Review by usa2k See Profile

  • Location: Canton,Wayne,MI
  • Cost: $16 per month
  • Install: about 4 days
Good "Routing and Phonebook makes things liberating."
Bad "Documentation is coming!"
Overall "Rock Solid, Feature Rich, Customer Oriented."
Web-site:
Ease of Installation:
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Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
Now its 02-07-2012
===========================================
Still happy. Simple as that!

So its 05-24-2010 and thought I would check back here.
===========================================

Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too.
»forums.voipo.com/showpost.php?p=···tcount=1

===========================================

Almost a year since I last reviewed VOIPo! (11/02/2009)

Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!

Jim, AKA usa2k

Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.

I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.

I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.

That's about it for now.

As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.

The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)

The features are easily accessed using the VOIPo vPanel web page.

Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)

Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.

E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.

I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.

I don't use the user Telemarketer Block, but it is available.

Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...

Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.

There has been a PSTN number during beta to access your Voice Mail remotely by phone.

The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.

If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,

Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.

CID+CNAM works. The Phone Book makes you phone even smarter.

I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.

BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?

I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.

Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.

As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.

As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!

For those biding your time, I hope it has been worth the wait!

9/29/08 More on biding time ...

Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.

I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.

Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.

member for 11.5 years, 5756 visits, last login: a few hours ago
updated 2.5 years ago

Comments:

Review by northalabama See Profile

  • Location: Huntsville,Madison,AL
  • Cost: $7 per month (24 month contract)
  • Install: about 6 days
Good "The Price, The Features, The Independent Second Line"
Bad "Paying For Two Years In Advance"
Overall "Best Value I've Found With Features"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·Comcast
1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.

8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!

Update 6/2011: Great call quality, terrible customer service hours, oh well.

6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.

If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.

I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.

So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...

member for 13.1 years, 375 visits, last login: a few hours ago
updated 2.5 years ago

Comments:

Review by (hidden by request)

  • Location: Poway,San Diego,CA
  • Cost Contract price not specified.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
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Value for money:
(ratings match consensus)

We went wireless for about 6 months, but needed a base home phone line. So far my VOIPO service has been excellent. The quality is great, even for international calls. I appreciate the ability to get text message and voice messages for all calls I receive. Customer service has been highly responsive, and it took about 15 minutes to set up the system. It's an excellent value and I recommend it to anyone who is tired of high monthly phone bills for little or no service.

(review was emailed from domain gmail.com)
lodged 2.6 years ago

Comments: