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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 199 reviews (150 good) (27 bad)
bullet Submit a review by email click here
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Review by usa2k See Profile

  • Location: Canton,Wayne,MI
  • Cost: $16 per month
  • Install: about 4 days
Good "Routing and Phonebook makes things liberating."
Bad "Documentation is coming!"
Overall "Rock Solid, Feature Rich, Customer Oriented."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
Now its 02-07-2012
===========================================
Still happy. Simple as that!

So its 05-24-2010 and thought I would check back here.
===========================================

Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too.
»forums.voipo.com/showpost.php?p=···tcount=1

===========================================

Almost a year since I last reviewed VOIPo! (11/02/2009)

Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!

Jim, AKA usa2k

Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.

I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.

I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.

That's about it for now.

As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.

The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)

The features are easily accessed using the VOIPo vPanel web page.

Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)

Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.

E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.

I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.

I don't use the user Telemarketer Block, but it is available.

Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...

Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.

There has been a PSTN number during beta to access your Voice Mail remotely by phone.

The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.

If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,

Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.

CID+CNAM works. The Phone Book makes you phone even smarter.

I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.

BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?

I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.

Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.

As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.

As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!

For those biding your time, I hope it has been worth the wait!

9/29/08 More on biding time ...

Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.

I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.

Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.

member for 11.2 years, 5636 visits, last login: a few hours ago
updated 2.1 years ago

Comments:

Review by northalabama See Profile

  • Location: Huntsville,Madison,AL
  • Cost: $7 per month (24 month contract)
  • Install: about 6 days
Good "The Price, The Features, The Independent Second Line"
Bad "Paying For Two Years In Advance"
Overall "Best Value I've Found With Features"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·Comcast
·DIRECTV
1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.

8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!

Update 6/2011: Great call quality, terrible customer service hours, oh well.

6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.

If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.

I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.

So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...

member for 12.8 years, 373 visits, last login: 92 days ago
updated 2.2 years ago

Comments:

Review by (hidden by request)

  • Location: Poway,San Diego,CA
  • Cost Contract price not specified.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

We went wireless for about 6 months, but needed a base home phone line. So far my VOIPO service has been excellent. The quality is great, even for international calls. I appreciate the ability to get text message and voice messages for all calls I receive. Customer service has been highly responsive, and it took about 15 minutes to set up the system. It's an excellent value and I recommend it to anyone who is tired of high monthly phone bills for little or no service.

(review was emailed from domain gmail.com)
lodged 2.2 years ago

Comments:

Review by AbleinTruth See Profile

  • Location: Atlanta,Fulton,GA
  • Cost: $18 per month
Good "96% of the experience has been very good, 1% EXCELLENT, & 3% poor"
Bad "1.) Website is unclear about line a few critical things especially the 2 FREE lines, 2.) Too many different people responding to"
Overall "Don't know if I will stay with them longer thann 45 -60 days. Genuniely want this company to work out! Maybe they can turn it ar"
Web-site:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

On 12.20.'11 signed up with VoIPo. It was seamless... to the point that I thought, "wow, this is AMAZING."

Where I erred... or where I believe I erred was: not getting my conversations over 'Live Chat' in writing.

Firstly, this company needs to provide their new prospects options from which to choose albeit air/transit service etc.. that they wish to utilize while a customer with VoIPo. For many people around the country, the US Postal system is NOT the answer. It is most definitively not mine. On 12.20.'11 VoIPo sent my device out via USPS. On 12.23.'11... it showed online by the USPS that it was 'Out for Delivery'! Of course it never showed up. It is the Post Office and it is the Holiday season. It is now Tuesday, early morning 12.27.'11 and it may show up today during the day; if I'm lucky. So far, not good VoIPo. If you choose not to add other options, please inform your prospects that you use USPS as your courier, please.

2ndPoint … If one were to read VoIPo's Website, it clearly reads that one has the option of having two (2) numbers free of charge. There is terminology on the Website referred to as 'Cloning' which is not clear. When I asked about this during my assessment of which service to select, was unequivocally informed that both my phone numbers would be transferred and that there would not be a charge for the 2nd phone number. Now here comes the 'bait and switch'. Now being told that 'Cloning' infers one line that can ring on two slots. Now why would anyone in their right mind want to have the same telephone number ringing on two separate lines when Call-Waiting is free??? My understanding from VoIPo's agent prior to joining was, that two lines with two numbers is possible except only one line active however two numbers operable. That is NOT the reality now. Now being conveyed that I must pay for my second number that will be virtual. It is not the issue of the money, it is the fact that whoever wrote the Copy on their Website as well as the Agent in the Live Chat did not clearly and thoroughly inform their Prospect of the additional cost becaue somewhere something does did not work as incorrect information, or inconclusively relayed. U$4.00 is not much money, it is the principle. Of course Now forced to pay the U$4.00/ because don't wish to lose the second phone number. The bar has been set high for VoiP; inferring that when their communication box does arrive, the expectation on technological performance/service must be stellar; flawless.

The BEST company I've ever had for VoIP was AT&T CallVantage from 2003-2006. They were very expensive, but all-around EXCEPTIONAL! Wept like a baby when they discontinued service and passed the baton to Uverse. Ever since 2006 it has been extremely difficult to find a company that doesn't have hidden pop-ups or some other sundry issues. Yes, consider this $4.00 charge to be misleading and dishonest after the fact. Tell people straightup in plain language what you have to offer and what things cost. 99.9% of people are not only going to consider cost, I did not in this case; interested in only what works BEST. The question is, had I known what I know now with the additional $4.00 charge to bring my second number across to VoIPo, would I have still signed up with VoIPo? YES! Why? Because I want a smaller more boutique type company for my VoIPo services. After Vonage, interested in a smaller much leaner, cleaner, and quality oriented company as the best option. Believed and thought VoIPo is that company. Will reluctantly acquiesce to the $4.00 charge or will pull back on the 40 countries Plan for now to offset the charge for this initial month and give them a 45 – 60 days evaluation.

FYI:

1% of their Email staff has been EXCELLENT/OUTSTANDING!

97% has been VERY good!

2% has been poor! OK... two bad personnel in six days is not bad for a startup.

CONCLUSION:

I.) Give your Prospects more options than the Post Office. The Post Office is LAME! In a new cooperation, it reflects poorly on you when the Post Office drops the ball. The customer doesn't see the Post Office which is the problem, they see your business.

II.) Be thorough in your Copy on your Website and do a better job of training your Email, Online Chat, and telephone personnel so that prospects can make an intelligent decision and take ownership in accountability. In exchange, there are not any misunderstandings once the prospect begins the On-Boarding process.

Will be posting in future to inform the Community as to how I'm progressing with VoIPo.

Happy New Year!

member for 2.3 years, 4 visits, last login: 2.3 years ago
updated 2.3 years ago

Comments:
AbleinTruth

join:2011-12-20
Beverly Hills, CA

Just completed a VERY successful call with Support Mgr.

UPDATE:
Had an exceptionally successful call with Mr. Christopher G from VoIPo this afternoon EST. Extremely pleased with the outcome.

What was achieved from the phone call:
1.) VoIPo is determined to have the BEST service available.
2.) Mr. Christopher G. takes his responsibilities seriously.
3.) Proactive to insuring that the customer is satisfied and so expeditiously.
4.) Has hands on the pulse of what is going on in his organization.
5.) Is determine to make sure that his personnel adheres to the charter of the company; authentically providing the BEST service.

Allow me to also underline another 'A' Grade representative at VoIPO... Mr. Kyle K. This representative is able to explain the technology and issues around the technology very well.

CONCLUSION:
This was a turning point moment for me with this company. Glad to know that I did make the BEST decision choosing VoIPo over ITP. This call and other experiences underline that they do have their hands on their customers' pulses and work in earnest to insure that there is always the OPTIMAL outcome.

Thank you Mr. Christopher G. for your tremendous support this afternoon. Appreciate getting the situation resolved and thank you for having me as your customer

FarmerBob

join:2000-12-21
Littleton, CO

Re: Just completed a VERY successful call with Support Mgr.

So why did you call? Just for reassurance or did you have an issue? And if so, what was it and was it resolved.

This review is sounding more and more like an inside ad.

Review by okiedoke See Profile

  • Location: Fort Lauderdale,Broward,FL
  • Cost: $6 per month (24 month contract)
  • Install: about 486 days
Good "Call clarity, Affordable, Tons of Features, Friendly Customer Service, Easy Installation"
Bad "NONE"
Overall "Great product and well worth the $6.21 a month!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

By far the best and cheapest phone plan anywhere. Great service and great reception. If you're paying more than $6.21 a month for UNLIMITED phone calls with over 40 features, you're paying too much.

I've been with VOIPo for almost two years and am very happy to say that I have had great service overall.

I've only had two dropped calls in that time, but turned out it was my cordless phone battery that wasn't charged.

With a 100% money back guarantee, you can't go wrong.

VOIPo is IMHO, the best home phone service anywhere - hands down.

»www.voipo.biz

Attachments:
Click for full size


member for 2.3 years, 1 visits, last login: 2.3 years ago
updated 2.3 years ago

Comments:

Review by Mariner98 See Profile

  • Location: Parksville,BC
  • Cost Contract price not specified.
Bad "Yep"

I'm starting to get spam mail from third parties (casinos, etc.) on the unique email address I set up for corresponding with VOIPO. This is chicken____ behaviour on the part of a company that should have some interest in maintaining its reputation as an ethical provider. They obviously value selling their mailing list more than customer or public reputation. I'll write this to the company as well. In the meantime, folks, watch your hat and coat.

member for 10.3 years, 362 visits, last login: 2.3 years ago
lodged 2.3 years ago

Comments:

Review by ptrowski See Profile

  • Location: Putnam,Windham,CT
  • Cost: $10 per month
  • Install: about 5 days
Good "Good price, has the cloned line feature we really like..."
Bad "Going downhill..."
Overall "Mulitple small issues are piling up.."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

11/28/2011
Some issues have been popping up again, nothing major but annoyances. Voipo seems to work well for a while, then have issues, then works fine. Because of this I did not take advantage of their Black Friday special.

11/29/2010
They are running a special today which is great and all bit my outbound calls are going to dead air and then a fast busy signal. Plus they pulled phone support for the day. Come on guys get it together again. This is getting old.

7/12/2010
Things have smoothed out a bit but we have the occasional issues that pop up. There are some calls that go to dead air or don't ring, and some go to a fast busy when you dial. But the good thing is that they are not nearly as often as they were in the past.

4/11/2010
Website, forums are down, outgoing calls are going to my own cellphone even though I called another state. A few days ago my wife tried calling another Voipo customer and leave a message, but the VM system kept telling her that her message was too short. After a few tries she put down the phone in frustration.

Voipo was very good for a good period of time, but these small issues that are happening are really bringing down the Wife Acceptance Factor.

4/7/2010
We did renew for two years, so it's nice not having to worry about a bill for a while. I did downgrade the call quality and reliability a bit as there seems to have been a few issues popping up from time to time. I did enter a ticket but they wanted me to replicate the problem which is tough to do as it is intermittent, so they closed it due to no response. They are not major issues, just a few minor ones the become annoying.

1/12/2010
Here we are coming up on a year and the big question is to renew or not. Recently the service has been much more stable than itr has been in the past and the WAF has been higher than it has been in the beginning. I don't see any reason why I wouldn't renew unless another provider has a "too good to be true" special.

9/24/09
MWI is now almost instant off when a message is deleted and the service overall has been for the most pasrt very stable. No real issues which is ok by me!

8/26/09
It seems that after a tough July Voipo is becoming more stable. They are adding some new features and just yesterday I am able to add people as contacts from the call records, something I have been asking for. I upped the scores to reflect that.

7/27/09
Things had been ok mostly in the Voipo world except for some echo here and there and the pesky MWI light, but it hit the fan hard this morning.
»[VOIPo] Is it down
Vpanel was down, forums were down, calls went to a fast busy tone and support was closed. I think it is time for them to expand the tech support hours.

5/29/09
Downgraded the quality a notch as calling the house has had more echo than usual. Last night calling from my cell to the house there was a delay, I could hear my conversation and then my wife would respond. It seemed ok on her side, but was unusable after a while.

5/11/09
Overall the service itself has been ok, had an issue over the weekend where the Washington DC data center wnet offline. Outgoing calls were ok but incoming went to my failover number (cell phone). I had the issue again of the voicemails not deleting via the CP, which is a bit annoying as it is A) the third time I had to open a ticket for this B) since the DTMF method is Inband to eliminate the random tones I cannot check VM via the access number or my Voipo line although I was told this is being fixed in the future.

I am not chaning my ratings for now as the service has been good but the other points need some clean up.

4/23/09
Service overall has been good. I downgraded the website (in my case meaning the control panel) as I had issues deleting voicemails via the CP. Support was fast to address the issue, but it seems like it has happened again today.

4/11/09
It seems that the majority of the issues have subsided. The wife seems to be happy. We have been on the phone more and there has not been any problems.

4/7/09
I gave up on the struggle to keep the Grandstream alive. I put the PAP2 back online and so far the lines have stayed registered so I upped the reliability and value for the money as well as the call quality as the DTMF tones so far have not come back after switching the DTMF method.

4/1/09
There was an outage affecting some customers yesterday and my wife tried dialing out 4 times and got dead air, whihc at that point I was worried that she was going to toss the phone at the TV. To quote someone here at DSLR-"when it works, it works well, but when it doesn't.."
Now when I call the house after the phone rings there is dead air, no recording, and a female voice says "goodbye".

3/31/09
Within 20 minutes of updating the review the change was made.

3/31/09
I started using the PAP2T as they were working on a fix for the DTMF tones. Things were ok for a few days but they have come back and are getting to be too much. Support is a bit slower than usual as I put a ticket in two days ago to have my DTMF method chaged but have not had a reply yet.

3/18/09
I put the GS-502 back online as the DTMF tones being generated by the PAP2 were too much to handle. After working with support about some outbound calls sounding bad, I was told that there was a 500 ms latency on my line and that was casuing the issues, although the traceroutes from them to me and vice versa to different servers did not show that. I asked to be moved onto another server and so far so good..

So the options are use the PAP2T and have DTMF tones, change the DTMF settings and risk some IVR's not working, or use the GS-502 which may drop registration. I went with the 502 and won't complain if it does drop registration as it is the lesser of the evils.

3/12/09
Lost registration again this morning.

3/11/09
Things are still a bit rough. I had had some issue with outbound calls sounding bad on the receiving end.
»[VoIPo] Bad audio calling out, calling back seems to fix it...

Also I have started to hear DTMF tones while on call.

Online chat support has been unreachable for me the two times I have tried them recently due to the Grandstream adapter recall. I would rather see it being listed offline than having it time out after 10 minutes.
»[VoIPo] Support chat busy today?

Tickets have been submitted, and responded to fairly quickly but not like it used to be so I am down grading it a bit.

2/25/09
Got the new PAP2T adapter and the calls sound good but Voipo right now seems to be having a meltdown. Calls go to dead air or the voicemail doesn't pick up.

2/21/09
Still a bit tough. I had lost registration again with the adapter. Voipo sent out an email to people that lost registration and didn't re-register, but I did not receive it. I was supposed to receive a new adapter a few weeks ago but nothing ever arrived.
I expected more from Voipo with the long beta and all the glowing reviews from some well respected members here, but for me it has not been smooth sailing at all.

2/6/09
Tough week for Voipo. There has been a few instances of the adapters losing registration, call logs down. They have responded quickly which is nice, but my impression was the 2+ year beta was so they could handle the "explosive growth" and not have issues.
Still a good deal in my eyes, but I thing that the statue of Voipo is becoming a nit tarnished.

1/27/09-
So far the service has been decent. I keep the adapter behind my router and it seems that it will take longer to get firmware updates this way. Not too bad, but that is how I prefer to have it set up. I have had some fast busy signals after I dial a number and some dead air issues but they are not constant, maybe once or twice a week. The CP still needs some work IMHO, adding contacts or customer CID from the call logs was something that was nice with Viatalk.

Support like others have said is capable and responsive. The only thing I get a bit leary about is they never as for verification that it is actually me asking for help. No security questions, etc. But they respond quickly. They did have an issue consolidating my accounts after the number was ported which shut down my service, but it was resolved rapidly.

Starting review-I started using Voipo to put them against my current service. I put the adapter behind my router right next to the other adapter. So far the service has been good, no issues yet.

As we use it more I will keep updating the review.

member for 9 years, 4258 visits, last login: a few hours ago
updated 2.3 years ago

Comments:

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

This is Creepy!

Damn ol' Friend! Your history with them mirrors mine almost to the letter. So it looks like the issues are wide spread and not confined to me and "my network". I have a ton of tickets in and 98% of the time they come back and say it's on my end. Or there will be no response and things will mysteriously "fix themselves". But lately they have made changes to my settings that either did work or were done once before and reverted. No one knows why they reverted. But I have gotten in the habit of submitting a ticket with every little thing these days.

I have included links to posts like yours in my tickets to show that I am not the only one that is having "issues", when they say they have not had any others having problems. Yeh, sure. But they do not acknowledge them and I get a cold chill every time they say it's me. When we all know full well, it's not. Now with this post I will have more definitive proof. Sorry that you are having issues. But "Thank You!" for posting in such detail.

Your recent history matches mine to the T and since CenturyLink took over Qwest my DSL has gone to pot and with it my VoIP service. So I have taken that it's my DSL that is the recent issue, am changing providers on Wednesday and the first thing I expect to improve will be VoIP service. If not then I have more to prove that the issues are not on my end. ALTHOUGH, several tests with Vonage showed that Vonage service was good while I was having issues with VoIPO.

I have pushed this service to many neighbors that are dumping CL with me and have small bursts of regret every so often. So I hope things perk up?

So . . . Thanks again and we'll see with the "DSL" if things improve.

Take Care and Happy Holidays . . .
. . . fb

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Re: This is Creepy!

So far no response to the ticket but the issue has magically cleared itself up again. The price is great which is tough but the little issues make it not as much of a value.

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Re: This is Creepy!

said by ptrowski:

So far no response to the ticket but the issue has magically cleared itself up again. The price is great which is tough but the little issues make it not as much of a value.

Exactly on many levels.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Re: This is Creepy!

I received an email today from support saying they wanted to connect but of course line 2 is active again overnight. I will still speak with them to see what they have in mind.

Review by dasurber See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $8 per month (24 month contract)
  • Install: about 5 days
Good "High Qualtiy, Great extra features, GREAT price"
Bad "Web site and documentation is a little weak"
Overall "Have recommended to several friends ..... Great Service and Company"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been on Voipo for about 6 months now. I did a 30 day trial about 2 years ago but they still had some early glitches (primarily with making calls to conference call lines) at that time. This time they seem very solid and the quality and value are very very high. I moved my from Vonage and ported my number over and everything went great. There were a couple of minor normal start up issues but Voipo support worked through quickly. The Grandstream adapter worked just fine for me.. up and running and making calls within 5 minutes. The advanced capability and flexibility via the Vpanel is what really makes this service valuable... the ability to set up Voipo to work with other phones or your own usage pattern and needs is almost infinite. Also like some of the beta features like the fax service...I have to FAX so rarely and this is a breeze to use when you are required by someone to send a fax. After about 4 months on the service I moved my other old ATT land line over to Voipo, that start-up with the second Voipo line went flawlessly and the porting happened quickly and no calls to anyone were required.

I have used Voipo on both my ATT DSL broadband and on my Comcast broadband and it has worked the same on both services with no noticeable difference on either. I have recommended and brought in half a dozen new users to Voipo.... so far all of them are happy with the service and the quality. I wish Voipo had a "user manual" or steps to start up online to help those folks who are less expert in their capability, I might be willing to recommend it to a few more people if that was there and I would know they wouldn't want to call me to help get them set up or troubleshoot. The FAQ's are not great for people who don't have much tech experience is my opinion after many years of helping others with tech challenges. Again overall Voipo is a great service and a great value and I hope they are able to be around for a long time and are able to grow and continue to provide the quality they have so far.

Now a few months later..... Nov 22 2011

While things went great for a few months now over the past couple of months the call completion quality has become an issue. Mostly issues of not being able to connect to other users of Voipo or issues of getting a fast busy signal on the first time trying to call someone and then having to redial the same number before it rings through to the other phone. Their troubleshooting with their tech people has been spotty and I have learned don't even bother trying to use the chat feature as those individuals don't seem to want to listen to what you are telling them is your issue. I saw this cycle a few years ago with Vonage as they grew they were not able to handle the traffic and the quality and call completion became an issue with them. I have stopped recommending this service to friends as I seem to have more issues trying to call Voipo users than I do users that are on other networks. I have adjusted the router as Voipo suggested and it solved the call quality issues there a few months ago. But the inability to complete calls with reliability has me concerned.

member for 2.6 years, 4 visits, last login: 2.4 years ago
updated 2.4 years ago

Comments:

Kaffeguy

@verizon.net

Great Service

Clear as landline . Excellent price. Love the faxing feature offers much more usefull features than Vonage.

Review by GeekJedi See Profile

  • Location: Mukwonago,Waukesha,WI
  • Cost: $11 per month
  • Install: about 4 days
Good "Great tech support, easy installation"
Bad "vPanel not real user friendly"
Overall "So far so good. They've impressed me!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
·CenturyLink
I'll keep this review updated best I can.

**Update 11/18/11**

Here's the best thing I can say about VOIPo: They announced their "Black Friday" promotion, which is a two year renewal for the price of one. I once again jumped on it, renewing my service out to June of 2015! I've been a happy customer since 2009, and didn't even give renewing a second thought. All I can say is that they've treated me well, and have provided excellent service at a great price. To be fair in my review, I'm not a "power user" looking to use thousands of minutes a month, rather we're an "average" family making a few calls a day. Even with that, it's a tremendous value. The bottom line is that I didn't hesitate to take the risk and extend our relationship out to three more years. Even if they were to (heaven forbid!) close up shop in a year, I'd feel that I've gotten my money's worth and then some.

**Update 6/17/11**

I signed up for VOIPo two years ago, and I can tell you that my only regret is that I hadn't signed up sooner. Full disclosure: We aren't heavy phone users. My wife and I have cell phones, but having a family there still is no substitute for a "house" phone for family and friends. So, there may have been random outages, but we really haven't noticed. It's worked every time we've needed it to - we do occasionally get a "bad" connection, but it's pretty rare. Having said that, their customer service has been PHENOMENAL!! When I first signed up I got their "Free number" that I got to keep in addition to my ported number. Later on I had added another number that was local to my parents. They allowed me to make that the free number and drop the original one, saving me the yearly fee. I've also signed up for their fax service with a local number. Again, don't use it a ton, but every time I've needed it it's worked great.

I love the service so much, that I took advantage of their "Cyber Monday" promo and renewed for two more years. I'm now good through 2013, and I wouldn't hesitate to renew for another two years if given a chance.

**Update 8/23**

I noticed in my vPanel that there was a special price if I chose to renew early for another year. After two months of great service, renewing at this price was a no-brainer. Good to know that I don't need to worry about a phone bill for almost 2 years! I also recently got a virtual number so that my in-laws can call us for free using a local number to them.

VOIPo seems to be launching several new, worthwhile updates as well, such as being able to assign a virtual number to the second port of the ATA, essentially giving you two lines. Also the ability to record calls and more. The service just keeps getting better and better, and I look forward to a continued great relationship with my VoIP provider.

I did hear that they're looking to redesign the vPanel - when that happens, I'll look at updating the Web-site rating.

**Update 7/15**

After a month, I can now comment on reliability. It's great! I've had one glitch, which was more related to my router, but started with a brief outage this morning. I can't say enough about VOIPo's support. They responded within 10 minutes of my request, and even acknowledged my "all-clear" email that I sent after a router reboot fixed my issue.

After dealing with the frustration that is Vonage support, it's refreshing to deal with support staff that are actually technically involved with the product instead of just reading scripts in a call center. Bravo!

---

After having Vonage for a while I decided it was time to save some money. I've always felt that while Vonage is very reliable, there's been very little innovation. In fact, it seems like they flat out refuse to improve their offerings.

While doing some research, one name came up over and over: VOIPo.

Just about everyone seems to be happy with their service. Looking at their plans online, I saw a great promotional deal - 1 year for $99 ($135 total with E911 fees and taxes) free activation, and free ATA. Three months of Vonage would cost me $90, so it looked like a good deal.

I ordered online on a Thursday, and received the ATA on the following Monday. Plugged the box into my router and got dial tone. Incoming and outgoing calls work great so far, and the quality has been better than Vonage in my opinion.

Here's the part I really liked. I had a hard time accessing their customer forums last Friday, so I sent an email to customer support. I got a reply within 10 minutes that the problem was solved! Unbelievable!

So I begin a new chapter with VOIPo. To be fair, I am leaving the reliability score blank, since I haven't had them long enough to make that determination. The other scores so far are fair. The account control panel (vPanel) is very powerful, but not very intuitive. It does get the job done, however, so I give it an average mark. Everything else so far has been very good.

member for 12.8 years, 5088 visits, last login: a few minutes ago
updated 2.4 years ago

Comments:

Review by klafollette1 See Profile

  • Location: Carol Stream,Du Page,IL
  • Cost: $8 per month (24 month contract)
  • Install: about 10 days
Good "Quick account setup and delivery. No issues"
Bad "On rare occasion have some audio distortion. Limited support M/F 9-5"
Overall "Good service for great price"

Signed up for 24 months of service for $185. The delivered the interface box in about 7 days. Plugged in and was working on a temporary number, forwarding our AT&T POTS line during 30 day eval. Once satisfied, had them port over my AT&T number to VOIPo. Took 3 days for port to happen. Only small glitch in porting # database that left us without phone service for 6 hours, but VOIPo addressed it.

Connected through a Linksys RVL200 router on Comcast broadband. Put ATA in the DMZ to avoid port issues, and setup QoS to have the ATA port at higest priority. Phone audio quality is excellent, with only a couple small echo and distortion issues over past 3 months, and only last for a few seconds. Features on website for email of vmail messages, call forwarding, simultaneous ring, outbound faxing service, all work great.

member for 11.6 years, 6 visits, last login: 2.1 years ago
lodged 2.4 years ago

Comments: