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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 202 reviews (152 good) (27 bad)
bullet Submit a review by email click here
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Review by tferguson01 See Profile

  • Location: Newnan,Coweta,GA
  • Cost: $5 per month
  • Install: about 4 days
Good "Simple to ordering process with understandable terms."
Bad "NONE"
Overall "Great prices with upfront terms and prices."
Web-site:
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(ratings match consensus)

Gotta love the extra extra features that viatalk never had or couldn't get working. Had viatalk for over 5 years but by year 5 I have had nothing but problems with one way audio and call drop outs. So far this service is second to non. I have moved and not looking back. Service has been running for over two months with no need to restart the ATA box at all the service just works with top notch call quality something viatalk could not provide.

Forgot to mention they offer free outgoing fax service no extra charge which is unheard of. My wifes loves this. We purchased a incoming fax number for a measly 36.00 dollars a year. Can't beat that.

member for 5 years, 841 visits, last login: 2.2 years ago
updated 2.4 years ago

Comments:

Review by JAXx See Profile

  • Location: New York,New York,NY
  • Cost: $11 per month (12 month contract)
  • Install: about 7 days
Good "Provides good service for others, but not for me"
Bad "Over time the service got less and less reliable and despite many attempts by tech to improve things, it didn't work."
Overall "Not for me"
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(ratings below consensus)

Slowly over time the service got worse and worse for me. dropped calls, rapid busy signals, callers complained of poor quality and despite many MANY attempts by voipo to fix it, nothing ever worked. Finally they said my internet connection may be bad, time warner came over and replaced the modem but that didn't help. I've cancelled and the new company i'm with is doing great, my callers can all har me just fine. Voipo is probably great for many people, but not for me. Tech support does answer the phone quickly but i rated them down because they can't fix the problem.

member for 14.3 years, 2457 visits, last login: 77 days ago
updated 2.4 years ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Same for me

I had to cancel.

Review by (hidden by request)

  • Location: Flushing,Queens,NY
  • Cost: $8 per month (24 month contract)
Good "you get what you pay for"
Bad "doesnt work, audio fails, ringing fails, you get what you pay for"
Overall "you get what you pay for"
Web-site:
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(ratings well below consensus)

I CANNOT BE MORE UNHAPPY WITH MY VOIPO SERVICE!!!

IT IS NOT JUST THAT THE SERVICE DOESN'T WORK, EITHER NO AUDIO OR NO RINGING, ETC, BUT THE WORSE PART IS THAT YOU CANNOT CALL A TECH-II AGENT!!!

this has been the most frustrating experience for me and my wife! we keep calling, make an item ticket, get an email, email back, then the tech-ii agent has to call us back and if we miss the call i have to start the whole process over again!

they keep blaming it on our internet service but bottom line is…our vonage phone works great!

YOU GET WHAT YOU PAY FOR!!

(review was emailed from domain gdeb.com)
lodged 2.4 years ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Amen!!

I cancelled my service.

Review by gvd See Profile

  • Location: Skokie,Cook,IL
  • Cost: $16 per month (12 month contract)
  • Install: about 1 days
Good "Initial offer great"
Bad "They DOUBLE the price when you try to renew!"
Overall "Stay with them for the initial term, then find another provider."
Web-site:
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(ratings below consensus)

When VOIPO's service works, it works great! But the problem is that the service is wildly unpredictable and support is more than happy to sit and DO NOTHING than solve the problem.

I had to go so far as to put two network sniffers on my network, sniffing the traffic into my firewall and then also what was passed into the voipo provided TA to PROVE that my network wasn't doing anything before voipo would even consider that they had a problem. Then the call was escalated to the next level of support, which diagnosed the problem on voipo's end and had the problem fixed in under an hour.

I've had to repeat this entire process has been repeated THREE TIMES in ONE YEAR. Every last time it's been a voipo problem, and every last time I've had to submit network traces before voipo would even *consider* that it was a problem on their end.

It's simply unacceptable to require that your end user have (and know how to use!) a network sniffer in order to get support! It wouldn't be so bad but the same problem KEEPS HAPPENING like clockwork every three months or so.

This last time I just wasn't up for it. I stopped using the service, and sure enough after about two weeks the problem MAGICALLY DISAPPEARED. Go figure! Now back to stable VOIPO service!

-----

But the insult to injury came when my contract ended. I was paying ~$110 for 14 months, so about eight bucks a month. Not the worst, not the best, but whatever.

Voipo sent me a renewal notice, for $185 for 12 months UNDER CONTRACT. Wow, really guys? Go from $8 a month to over $15? On VOIPO's home page they offer $129 for 24 months ($5.375 a month!), so surely this is a mistake, right?

Wrote customer service, and they replied to get stuffed. Voipo's position is that you're a trapped customer, so too bad if you don't like paying triple what a new customer pays.

I'm not a chump, so I'm now in the process of becoming a CallCentric customer. Voipo's service was good enough (but not great) that if I could have even continued paying the rate I was previously I would have stayed. But when the provider wants to charge me double what I have been paying, let alone TRIPLE what new customers pay, I'm out.

See ya, won't be surprised ONE BIT if you're not around in a few years!

member for 3.5 years, 25 visits, last login: 2 years ago
lodged 2.4 years ago

Comments:

treichhart

join:2006-12-12

have you talked with the CEO?

have you talk to CEO of Voipo? to see if you guys can work out any problems between you 2? because I am a reseller of voipo's service and I dont have any problem with them yet.

Review by usa2k See Profile

  • Location: Canton,Wayne,MI
  • Cost: $16 per month
  • Install: about 4 days
Good "Routing and Phonebook makes things liberating."
Bad "Documentation is coming!"
Overall "Rock Solid, Feature Rich, Customer Oriented."
Web-site:
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Call Quality:
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Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
Now its 02-07-2012
===========================================
Still happy. Simple as that!

So its 05-24-2010 and thought I would check back here.
===========================================

Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too.
»forums.voipo.com/showpost.php?p=···tcount=1

===========================================

Almost a year since I last reviewed VOIPo! (11/02/2009)

Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!

Jim, AKA usa2k

Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.

I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.

I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.

That's about it for now.

As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.

The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)

The features are easily accessed using the VOIPo vPanel web page.

Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)

Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.

E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.

I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.

I don't use the user Telemarketer Block, but it is available.

Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...

Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.

There has been a PSTN number during beta to access your Voice Mail remotely by phone.

The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.

If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,

Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.

CID+CNAM works. The Phone Book makes you phone even smarter.

I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.

BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?

I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.

Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.

As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.

As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!

For those biding your time, I hope it has been worth the wait!

9/29/08 More on biding time ...

Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.

I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.

Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.

member for 11.5 years, 5731 visits, last login: a few hours ago
updated 2.4 years ago

Comments:

Review by northalabama See Profile

  • Location: Huntsville,Madison,AL
  • Cost: $7 per month (24 month contract)
  • Install: about 6 days
Good "The Price, The Features, The Independent Second Line"
Bad "Paying For Two Years In Advance"
Overall "Best Value I've Found With Features"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·Comcast
1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.

8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!

Update 6/2011: Great call quality, terrible customer service hours, oh well.

6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.

If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.

I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.

So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...

member for 13.1 years, 374 visits, last login: 63 days ago
updated 2.5 years ago

Comments:

Review by (hidden by request)

  • Location: Poway,San Diego,CA
  • Cost Contract price not specified.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

We went wireless for about 6 months, but needed a base home phone line. So far my VOIPO service has been excellent. The quality is great, even for international calls. I appreciate the ability to get text message and voice messages for all calls I receive. Customer service has been highly responsive, and it took about 15 minutes to set up the system. It's an excellent value and I recommend it to anyone who is tired of high monthly phone bills for little or no service.

(review was emailed from domain gmail.com)
lodged 2.5 years ago

Comments:

Review by AbleinTruth See Profile

  • Location: Atlanta,Fulton,GA
  • Cost: $18 per month
Good "96% of the experience has been very good, 1% EXCELLENT, & 3% poor"
Bad "1.) Website is unclear about line a few critical things especially the 2 FREE lines, 2.) Too many different people responding to"
Overall "Don't know if I will stay with them longer thann 45 -60 days. Genuniely want this company to work out! Maybe they can turn it ar"
Web-site:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

On 12.20.'11 signed up with VoIPo. It was seamless... to the point that I thought, "wow, this is AMAZING."

Where I erred... or where I believe I erred was: not getting my conversations over 'Live Chat' in writing.

Firstly, this company needs to provide their new prospects options from which to choose albeit air/transit service etc.. that they wish to utilize while a customer with VoIPo. For many people around the country, the US Postal system is NOT the answer. It is most definitively not mine. On 12.20.'11 VoIPo sent my device out via USPS. On 12.23.'11... it showed online by the USPS that it was 'Out for Delivery'! Of course it never showed up. It is the Post Office and it is the Holiday season. It is now Tuesday, early morning 12.27.'11 and it may show up today during the day; if I'm lucky. So far, not good VoIPo. If you choose not to add other options, please inform your prospects that you use USPS as your courier, please.

2ndPoint … If one were to read VoIPo's Website, it clearly reads that one has the option of having two (2) numbers free of charge. There is terminology on the Website referred to as 'Cloning' which is not clear. When I asked about this during my assessment of which service to select, was unequivocally informed that both my phone numbers would be transferred and that there would not be a charge for the 2nd phone number. Now here comes the 'bait and switch'. Now being told that 'Cloning' infers one line that can ring on two slots. Now why would anyone in their right mind want to have the same telephone number ringing on two separate lines when Call-Waiting is free??? My understanding from VoIPo's agent prior to joining was, that two lines with two numbers is possible except only one line active however two numbers operable. That is NOT the reality now. Now being conveyed that I must pay for my second number that will be virtual. It is not the issue of the money, it is the fact that whoever wrote the Copy on their Website as well as the Agent in the Live Chat did not clearly and thoroughly inform their Prospect of the additional cost becaue somewhere something does did not work as incorrect information, or inconclusively relayed. U$4.00 is not much money, it is the principle. Of course Now forced to pay the U$4.00/ because don't wish to lose the second phone number. The bar has been set high for VoiP; inferring that when their communication box does arrive, the expectation on technological performance/service must be stellar; flawless.

The BEST company I've ever had for VoIP was AT&T CallVantage from 2003-2006. They were very expensive, but all-around EXCEPTIONAL! Wept like a baby when they discontinued service and passed the baton to Uverse. Ever since 2006 it has been extremely difficult to find a company that doesn't have hidden pop-ups or some other sundry issues. Yes, consider this $4.00 charge to be misleading and dishonest after the fact. Tell people straightup in plain language what you have to offer and what things cost. 99.9% of people are not only going to consider cost, I did not in this case; interested in only what works BEST. The question is, had I known what I know now with the additional $4.00 charge to bring my second number across to VoIPo, would I have still signed up with VoIPo? YES! Why? Because I want a smaller more boutique type company for my VoIPo services. After Vonage, interested in a smaller much leaner, cleaner, and quality oriented company as the best option. Believed and thought VoIPo is that company. Will reluctantly acquiesce to the $4.00 charge or will pull back on the 40 countries Plan for now to offset the charge for this initial month and give them a 45 – 60 days evaluation.

FYI:

1% of their Email staff has been EXCELLENT/OUTSTANDING!

97% has been VERY good!

2% has been poor! OK... two bad personnel in six days is not bad for a startup.

CONCLUSION:

I.) Give your Prospects more options than the Post Office. The Post Office is LAME! In a new cooperation, it reflects poorly on you when the Post Office drops the ball. The customer doesn't see the Post Office which is the problem, they see your business.

II.) Be thorough in your Copy on your Website and do a better job of training your Email, Online Chat, and telephone personnel so that prospects can make an intelligent decision and take ownership in accountability. In exchange, there are not any misunderstandings once the prospect begins the On-Boarding process.

Will be posting in future to inform the Community as to how I'm progressing with VoIPo.

Happy New Year!

member for 2.6 years, 4 visits, last login: 2.5 years ago
updated 2.5 years ago

Comments:
AbleinTruth

join:2011-12-20
Beverly Hills, CA

Just completed a VERY successful call with Support Mgr.

UPDATE:
Had an exceptionally successful call with Mr. Christopher G from VoIPo this afternoon EST. Extremely pleased with the outcome.

What was achieved from the phone call:
1.) VoIPo is determined to have the BEST service available.
2.) Mr. Christopher G. takes his responsibilities seriously.
3.) Proactive to insuring that the customer is satisfied and so expeditiously.
4.) Has hands on the pulse of what is going on in his organization.
5.) Is determine to make sure that his personnel adheres to the charter of the company; authentically providing the BEST service.

Allow me to also underline another 'A' Grade representative at VoIPO... Mr. Kyle K. This representative is able to explain the technology and issues around the technology very well.

CONCLUSION:
This was a turning point moment for me with this company. Glad to know that I did make the BEST decision choosing VoIPo over ITP. This call and other experiences underline that they do have their hands on their customers' pulses and work in earnest to insure that there is always the OPTIMAL outcome.

Thank you Mr. Christopher G. for your tremendous support this afternoon. Appreciate getting the situation resolved and thank you for having me as your customer

FarmerBob

join:2000-12-21
Littleton, CO

Re: Just completed a VERY successful call with Support Mgr.

So why did you call? Just for reassurance or did you have an issue? And if so, what was it and was it resolved.

This review is sounding more and more like an inside ad.

Review by okiedoke See Profile

  • Location: Fort Lauderdale,Broward,FL
  • Cost: $6 per month (24 month contract)
  • Install: about 486 days
Good "Call clarity, Affordable, Tons of Features, Friendly Customer Service, Easy Installation"
Bad "NONE"
Overall "Great product and well worth the $6.21 a month!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

By far the best and cheapest phone plan anywhere. Great service and great reception. If you're paying more than $6.21 a month for UNLIMITED phone calls with over 40 features, you're paying too much.

I've been with VOIPo for almost two years and am very happy to say that I have had great service overall.

I've only had two dropped calls in that time, but turned out it was my cordless phone battery that wasn't charged.

With a 100% money back guarantee, you can't go wrong.

VOIPo is IMHO, the best home phone service anywhere - hands down.

»www.voipo.biz

Attachments:
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member for 2.5 years, 1 visits, last login: 2.5 years ago
updated 2.5 years ago

Comments:

Review by Mariner98 See Profile

  • Location: Parksville,BC
  • Cost Contract price not specified.
Bad "Yep"

I'm starting to get spam mail from third parties (casinos, etc.) on the unique email address I set up for corresponding with VOIPO. This is chicken____ behaviour on the part of a company that should have some interest in maintaining its reputation as an ethical provider. They obviously value selling their mailing list more than customer or public reputation. I'll write this to the company as well. In the meantime, folks, watch your hat and coat.

member for 10.6 years, 362 visits, last login: 2.6 years ago
lodged 2.6 years ago

Comments: