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Review by caylor931  - Location: Parker,Douglas,CO
- Cost: $8 per month (24 month contract)
- Install: about 5 days
Good "Price, Call blocking & Routing Features"
Bad "SIP, International Call Blocking, "
Overall "DO NOT USE if international calling from SIP"
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My wife is from Panama and routinely makes calls to her family there. We had Vonage and she regularly used their "extensions" program on her android smartphone with ZERO limitations on the number she calls. The only difference is the rates are higher for mobile numbers vs landlines (Vonage clearly shows the pricing difference if you research the number). So we set up the SIP soft phone software on VOIPo and she tried calling and kept getting the "call is not authorized" message. I added the country to the authorized list and it still blocked the calls. Finally reached out to VOIPo customer support and they informed us that mobile numbers are not authorized to be called from a SIP (soft phone), thus they were being blocked. I switched back to Vonage as this was a deal breaker for us. Also to note....when I was switching back to Vonage, I discovered they have now added Panama as a location where we can have an international extension. So now her family can call her at local rates and we set up the simultaneous ring so it rings her mobile phone when they call. Vonage rocks here!!!
One plus for VOIPo: Their ability to block or route calls on a per-number basis was really nice. Vonage would grab even more customers if they implemented this feature.
BOTTOM LINE:
DO NOT USE VOIPo if you want to call overseas numbers from your BYOD. While they let you use SIP (soft phone) from your mobile device, it is likely you will not be able to call mobile numbers overseas. Since the majority of the people you will likely be calling overseas will be using mobile phones (mostly only businesses use landlines overseas now).
VOIPo doesn't notify you of this fact, that mobile numbers are blocked for international calling from SIP, their tech support just said that "certain international destinations may not be reachable through the remote access number or BYOD features." I disagree that that is the same as certain numbers (mobile numbers only) within a certain destination, because their website says that if the country is not listed it is not available for use by BYOD. Even more contradictory, is even when I try to use the International Calling Security features to allow only calls to Panama by using the whitelist for the country for the VOIPo Adapter those numbers don't work so their service is broken....period, as it only allows SOME calls to Panama from the adapter which is not what their functionality states.
I did my research and all their website states is that to unblock an international number it is based on the country code. The VOIPo site says Panama calls to country code 507 are allowed. Obviously that isn't completely true because it also checks the prefix to see if it is a mobile number. they need to clarify that fact. This is so unfortunate because their service looked so promising only to be such a HUGE let down.
Consider me taken for $36 (paid $185 and was refunded $149) for the service used for the time it took me to realize this and get the service turned off (getting the number ported back, etc). No way to get in under the 30-day money back guarantee and had to pay the shipping to return the ATA.
member for 4.6 years, 14 visits, last login: 57 days ago
lodged 57 days ago
Comments:
| Review by (hidden by request) - Location: Weatherford,Parker,TX
- Cost: $3000 per month
Good "It works sometimes"
Bad "everything else"
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It would be nice to see a comprehensive and thoughtful response from VoIPo on this, but so far they have not been any help.
I highly recommend that you DO NOT choose VoIPo as a reseller provider or to use any service you want supported for the following reasons:
• It doesn't work: since January we have repeatedly had issues with our service going completely down almost reliably.
o The situation has deteriorated starting in January and has only gotten worse
• They will not support the product because there is no phone support for these issues you must submit a ticket - to which they respond with the following explanations:
o It's an upstream issue we corrected (that doesn't absolve you of supporting your customers)
o It was a database corruption issue (someone isn't handling the software side well)
o There's no issue at all try it now (it magically fixed itself and nobody is buying that)
• Haphazard communication on porting: they offer no level of support on when and if a port happens..it just happens. This does not work well for a business or anybody that wants to have some level of certainty on when their port will happen. This is possible with carriers such as Level3 and others that offer e-bonded port triggering.
They do not respond with a good resolution, and the problems continue on with no regard or sympathy for the customer. We occasionally got some accidental honest responses that equated to them having database corruption issues. I would certainly never try to rely on them for “always on” service. If you want a VoIP service that mostly works -- go for it. But, I wouldn’t count on you agreeing with their tagline for very long “the likeable phone company.” I have not received any refunds for down-time nor ever been offered any. It has been the worst experience I’ve ever had with a company that sales a service they aren’t even willing to fully support. As a customer we paid over $3,000 a month for an account with VoIPo.
Fyi - I have email responses admitting to the issues directly. The moment I started posting reviews the only claim is that it doesn't work well with our service.
(review was emailed from domain team.nxlink.com)
lodged 91 days ago
Comments:
  OP
@mchsi.com | Customer Service Practice Also, as a matter of customer service practice. They would rather delete your reviews and complaints then respond honestly.
If you go to the forum on VoIPo you will see a locked post. Also, a Facebook post was immediately deleted. | |
| | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Response from VOIPo Owner Hello,
I'm the owner of VOIPo and I've personally been in correspondence with this user both before and after this review was posted.
This user has reported many issues, but we haven't been able to track them to being on our side. Based on what I've seen so far, it looks like the user has had chronic issues, but they appear to be isolated. When these reported outages occurred, we had thousands of calls in progress on our network.
I believe that the user in question would be better suited by an enterprise provider that is priced accordingly and can provide him with SLAs and 24/7 support so that he gets the service level he's looking for. We've made this recommendation to him multiple times before.
I'm always more than happy to personally step in and try to help users when they've had a bad experience within our company as long as the customer can communicate in a progressional manner. We interact with all of our customers with respect and professionalism and expect the same in return.
We did have to lock some posts because the user was posting the same message over and over on forums, Facebook, etc even after discussing his issue with me. His posts were consolidated into one thread at »forums.voipo.com/showthread.php/···o-Issues instead of being in multiple places over and over and over. Originally they were posted in nearly every subforum on our forums and all over Facebook. You can see a few duplicates from the forum post merging there already.
I'm going to reach out to the customer again on Monday to attempt to communicate and discuss. I ultimately think this user would be better suited with an enterprise grade service though so that he can get the level of support, SLAs, and personalized service that he is looking for.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
| | | | Re: Response from VOIPo Owner Timothy Dick
Then explain why your company refuses after 2 years of excuses to go into advanced settings and extend the "no key entry timeout" from the default of 3 seconds to at least 10 seconds AND hangs up on me when I demand it. When attempting to dial from a web page and having to look back and forth at an unknown number, it can not be done within 3 seconds. This is he grandmaster ht502 | |
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| Review by danadams10 - Location: Palm Springs,Riverside,CA
- Cost: $7 per month (24 month contract)
- Install: about 14 days
Good "Cheap, US based tech support"
Bad "Poor quality, undependable service"
Overall "Nice people, but disappointing service"
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Tired of paying the escalating prices for Vonage service, three years ago I began searching other options. I live in Mexico six months of the year and needed reliable VoIP service that I could take with me from the US to Mexico. After some research, I decided to go with Voipo. Their monthly charges were significantly less than Vonage, their customer service is in the US, and when I called them to inquire about their service in Mexico, the rep told me that if Vonage worked there, so would their service.
I am now switching back to Vonage. From the outset, Voipo was plagued with service outages (in both the US and Mexico), and unless you have an extremely high speed Internet connection, call quality can be choppy and broken. Their service reps were all outstanding to work with, and they spent hours over the past few years tweaking the settings on their end to improve quality. It would be OK for a while, then the problems would return. Annoying, but I still liked their service. (As reference, my download speed is 5mb, upload is .6mb, and ping runs between 40 and 60).
That all changed about two months ago. While I had a good connection, I received a recording that I could not make an international call (to New Zealand). I called Voipo support, and they said that they were cutting off international service to their customers who lived in some foreign countries including Mexico. They said there was too much fraud and it was hard to track outside the US. Since I don't call much internationally, I decided to accept it.
Now, however, the Voipo service has stopped altogether. I contacted Voipo support and the rep said that effective immediately, Voipo will no longer provide service outside the US and that service to existing customers in some countries outside the US was being turned off. No warning, no alternative, no exceptions made even if you have been a loyal paying customer.
I have now started the process of switching back to Vonage (which now has calling plans in roughly the same price range as Voipo). If you don't plan on traveling outside the US, Voipo is probably OK to go with if you have VERY fast Internet (though if your phone service goes down with them at night or on weekends, you're out of luck getting it restored until the next business day. Their offices and support have very limited hours).
member for 1.9 years, 0 visits, last login: 192 days ago
lodged 192 days ago
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Response from VOIPo Hello,
I'm the owner of VOIPo and saw this post.
I'm sorry to hear that you've had issues with our service and that you were impacted by our international blocks. Unfortunately our service is not intended to be used outside of the US except for occasional travel. That's why we require a US billing address and only ship to the US. Officially, our service is only available to US customers. We generally do allow US customers to use our service in other countries (such as when they are traveling), but certain areas/ISPs/IP address blocks just have so much fraud coming from them that we block those areas. I'm very sorry that you were impacted by this, but unfortunately fraud is a very big problem for VoIP providers and a few people can ruin things for many good customers.
Thank you for your past business and we wish you well with your new provider.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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| - Location: Jacksonville,Duval,FL
- Cost: $7 per month (24 month contract)
Bad "Call quality, line noise, loist calls, breaking up."
Overall "VOIP is not for anyone who makes important phone calls."
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Poor, intermittent quality. Too
many conversations cut off or too low to hear.
Too many echos and noises. Not worth the time or money.
Michael C.
(review was emailed from domain 33rules.com)
lodged 291 days ago
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo Owner Hi Michael,
I'm the owner of VOIPo and saw this review.
I'm very sorry to hear that you had issues with our service. If you're interested, please contact me at tim @ voipo.com (or PM me on this site) and provide your VOIPo phone number. I'd be happy to have a support supervisor review your account and support history to make sure that we've tried everything to correct your issues.
There are many variables that go into how well VoIP wells for someone (ISP, home network setup, etc), so I can't make any promises since it could be a case where our service just isn't a good fit for your particular setup, but I can at least have a supervisor work with you to be 100% sure we tried everything on our end to see if we can resolve your issues (we have a lot of things we can tweak for different situations).
Again if you'd like me to arrange this, feel free to e-mail me at tim @voipo.com with your VOIPo phone number and I'll be happy to set it up for you.
Thanks for your business and again sorry to hear that you've had issues. I hope you'll give us the chance to resolve them.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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| Review by onthecake - Location: Kansas City,Clay,MO
- Cost: $13 per month (12 month contract)
- Install: about 40 days
Good "Cheap"
Bad "Unreliable, support is not helpful"
Overall "Beware if you are running this behind a firewall"
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I signed up for VOIPo after Vonage, in their infinite wisdom decided to raise their rates on the 500/minute a month plan.
I was somewhat hesitant at first until I read the reviews about the company and all the features it offered in comparison to Vonage.
After ordering I requested my number be ported. I received my adapter about 6 days later. I installed it but soon realized that it was not going to very useful until my number was ported. I could assign a temporary number but none were available in my area code. Therefore I decided to just leave it offline until after my number had been ported.
After about a week I opened a ticked to inquire about he port status. I was told that they never received the fax to port the number so I faxed the request again. Another two weeks went by and my number was still not ported. I opened another ticket and was told it would be another 2 weeks (5 weeks total to port from original request).
I was somewhat upset that I had been paying for a service but not using it due to the length of time it took to port the number. Customer service decided to extend my renew date by about a month to compensate for the time taken to port the number.
My number was ported and I was receiving calls but the voice mail feature was not fully functional. After another ticket the issue was resolved and all is running well now.
To sum up my experience:
VOIPo has excellent customer service. Most of my requests/tickets were responded to within hours. The responses were not the same canned messages you get from other companies. They actually fixed the issues or told me what was going on.
I cannot stress enough how good their customer service is.
Their call quality is excellent and the feature set is much more robust than vonage. I love being able to setup call routes to block annoying robot callers I receive every so often.
My one mark against them is the account setup and porting needs to be a lot smoother for this company to grow. I believe with time they will iron this out and regardless of those issues the change was still worth it.
Update 11-11-12
I have terminated my service with VOIPO. Unfortunately the service is to unreliable behind a firewall and resulted in multiple issues of no dial tone, no sound on the caller end of the phone, and other random issues. Tech support has become unhelpful and responds with the same canned answers each time.
member for 10.1 years, 333 visits, last login: a few hours ago
updated 323 days ago
Comments:
BinkVillains... knock off all that evil
join:2006-05-14
Denver, CO
kudos:4 Reviews:
 ·VOIPo
| Firewalls For what it’s worth, I’ve been using my VoIP softphone and ATA behind a firewall for about a year now with VOIPo with little to no issues. While VOIPo’s official literature makes excessive requests with regard to one’s firewall, I’ve found their service to be quite reliable/“plug and play” when used with a standard firewall that does not modify SIP packets. | |
| | | Firewall I've had VOIPo service for a few years (and have renewed through 2014). Mine adapter sits behind a Tomato-based firewall and is flawless. Never get one-way audio, always have a dial tone.
I also have viop.ms service and it also is flawless behind a firewall.
SIP ALG needs to be disabled!
Sounds like a configuration issue, and if an issue exists using VOIPo, it will probably exist with any VoIP provider. | |
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| Review by rfs0123 - Location: Attleboro,Bristol,MA
- Cost: $9 per month (24 month contract)
Good "Cheap, but at a cost; features"
Bad "Voice quality, reliability"
Overall "Not worth the aggravation"
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We changed from Comcast Voice a little over a year ago to VOIPO, which offered similar services with more features and at a lower cost. We've had various issues from the beginning, including dropped calls, calls that would ring then one or the other party could not hear the other when connected. Most recently we lost the ability to check voice mails from the VOIPO number, although you could check them on line or via email, or by calling from an outside number. Yesterday after having many different issues, including the ability to make or receive calls, I rebooted everything, including the modem, ATA and wireless router. All seemed to be working again until today, when it started all over. I contacted support, was asked a few questions (position of ATA in Que, whether the adapter was connected to a single phone or house phone wiring and whether the adapter was plugged directly into the wall. Response was 1st after modem, yes, connected to house phone wiring and no, connected to a UPS. This was the response from their support staff:
"From: Erik H (support@voipo.com) 03:21PM 10/22/2012
Hello,
We do not support the use of in house phone wiring. The equipment we provide is not designed to be used with in house phone wiring. Using it can damage the adapter. Please connect your phones in directly to the adapter and let us know if any issues continue.
Thanks,
Erik H"
I haven't had a single phoned house since the 1960's and even then I had an extension or three. If this is this true, what value can they possibly be to anyone, unless living in a single bedroom apartment?
I'm obviously at the end of my rope and more importantly, my wife's rope, which will shortly be around my neck for making this change.
member for 348 days, 11 visits, last login: 325 days ago
updated 346 days ago
Comments:
| VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2
1 recommendation | Reply from VOIPo Owner Hello rfs0123,
I'm the owner of VOIPo and saw your review here.
Unfortunately we don't officially support house wiring because all houses are wired differently and without actually seeing it, we don't know how it's all wired, etc. If there is any other stuff running through the same wiring or connected in any way (even if not being used by you...the regular phone company could still be running through it unless physically disconnected outside), then that other current could damage the device or shorten its life. Without seeing what's what, we can't officially support house wiring.
The other reason we don't officially support house wiring officially is that the adapters only put out a limited amount of power and sometimes that's not enough to power a house that has a ton of jacks or devices wired up and that can cause sporadic problems. I can't tell you how many times we have people that are experiencing a ton of issues and then their issues go away when they (at our request) connect the phone directly to the device. This is a big variable since all houses are wired differently.
This doesn't necessarily mean that you can't use house wiring...many advanced users do if they're 100% sure their wiring has nothing else going through it and it's a reasonable amount for the small device to handle.
What it does mean though is that we can't officially support it or help you with it while connected to house wiring. We're more than happy to help if you connect a phone directly to the device even if it's temporarily. We just can't provide support with the phone connected to wiring that we know nothing about and have no control over since that's known to cause issues.
In a nutshell, our support policy is that we can only provide support when the device is connected in a direct way since that rules out the wiring as causing any issues.
I know it might be frustrating for you that we can't support your house wiring, but I hope that the above reasons at least help you understand somewhat why we have that policy.
Feel free to e-mail me directly at tim @ voipo.com if you have any further questions. Thank you for your business!
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
·VOIPo
| Re: Reply from VOIPo Owner Just as an update, I removed the house wiring from the equation and connected my base station directly to the Grandstream ATA, then did a total reboot of the modem, ATA & router, in that order. In limited testing, I still had dial outs to silence and drop calls when we actually did make it through. VOIPO support did get back to me with a download link to check my connect/setup, which I'll try tonight to see whether our problem is external. | |
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| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
·VOIPo
| Re: Home wiring... 20th century I removed the exterior connection to Verizon years ago. My house wiring basically less than 100 ft of telephone copper wire installed from the basement to the 1st floor, where I have one wireless base with four wireless phones. The only other phone on the system is an older style 'wired' phone in the event the power goes down. My modem, ATA & router are on a UPS, which can give me around 30 minutes of use, bust mostly to protect the system from power variations and flicker outages. | |
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| Review by Freddy12 - Location: Westbury,Nassau,NY
- Cost: $11 per month (12 month contract)
- Install: about 14 days
Good "Cheap"
Bad "Unreliable, dropped calls everdyay, calls go directly to voice mail without ringing, caller ID erratic"
Overall "Unreliable at best, erratic, go elsewhere if you actually want your phone to work"
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Voipo is the worst phone service I've ever had (had Vonage, Opt voice, Verizon, etc, all better). Nothing but dropped calls, calls going direct to voice mail and not even ringing my phone, terrible customer service who just say, after waiting in hold, and getting dropped 2-3 times, "this should fix it", and it never does. Also, Caller ID does not work either. Then they don't even answer your emails! TERRIBLE, even Vonage is better, and they are pretty bad. STEER CLEAR OF VOIPO. It's cheap for a reason...it's TERRIBLE, despite having a very fast 25/5 FIOS very reliable internet connection.
Despite dozens of attempts of working with Voipo to resolve all these issues, the problems never improved, regardless of what ridiculous reasons they kept telling me (must bypass house wiring and plug base units directly into VOIPO adaptor, so you must go into utility closet to make calls...can't plug into a power strip or it will "damage" the unit?!? WHAT?!?) . Then they just ignore your emails, and you can't get through on phone for live person. Just a nightmare. Voipo is totally unreliable, and has a mind of it's own, and I constantly miss important calls from doctors, family, co-workers, etc, despite my phone being on and waiting to ring. They go right to voice mail no matter what settings we tried. Then they tell me "you must re-boot it everyday for it to work right". If you are lucky enough to actually get a call to go through, your whole conversation goes like this "can you hear me now...how about now...hello...can you hear me now?". DO NOT GET VOIPO, your cell phone is way more reliable and that's not saying much.
member for 1 year, 0 visits, last login: 1 year ago
updated 1 year ago
Comments:
| | Apparent local problem I've had VOIPo for years (and have renewed through 2014) - their service has been mostly flawless. Every time I pick up the phone it just works.
Perhaps if your adapter is sitting behind a firewall, it's a firewall configuration issue. | |
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| Review by JAXx - Location: New York,New York,NY
- Cost: $11 per month (12 month contract)
- Install: about 7 days
Good "Provides good service for others, but not for me"
Bad "Over time the service got less and less reliable and despite many attempts by tech to improve things, it didn't work."
Overall "Not for me"
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Slowly over time the service got worse and worse for me. dropped calls, rapid busy signals, callers complained of poor quality and despite many MANY attempts by voipo to fix it, nothing ever worked. Finally they said my internet connection may be bad, time warner came over and replaced the modem but that didn't help. I've cancelled and the new company i'm with is doing great, my callers can all har me just fine. Voipo is probably great for many people, but not for me. Tech support does answer the phone quickly but i rated them down because they can't fix the problem.
member for 13.5 years, 2456 visits, last login: 1 year ago
updated 1.6 years ago
Comments:
| | Same for me I had to cancel. | |
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| Review by (hidden by request) - Location: Flushing,Queens,NY
- Cost: $8 per month (24 month contract)
Good "you get what you pay for"
Bad "doesnt work, audio fails, ringing fails, you get what you pay for"
Overall "you get what you pay for"
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I CANNOT BE MORE UNHAPPY WITH MY VOIPO SERVICE!!!
IT IS NOT JUST THAT THE SERVICE DOESN'T WORK, EITHER NO AUDIO OR NO RINGING, ETC, BUT THE WORSE PART IS THAT YOU CANNOT CALL A TECH-II AGENT!!!
this has been the most frustrating experience for me and my wife! we keep calling, make an item ticket, get an email, email back, then the tech-ii agent has to call us back and if we miss the call i have to start the whole process over again!
they keep blaming it on our internet service but bottom line is…our vonage phone works great!
YOU GET WHAT YOU PAY FOR!!
(review was emailed from domain gdeb.com)
lodged 1.6 years ago
Comments:
| | Amen!! I cancelled my service. | |
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| Review by NYC Girl - Location: Bronx,Bronx,NY
- Cost: $8 per month (24 month contract)
- Install: about 35 days
Good "Friendly, Responsive Customer Service, 60 minutes of international calling, a number of great calling features"
Bad "Call quality has deteriorated significantly since installation. Not sure tech support knows how to resolve."
Overall "I CANCELLED MY SERVICE"
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UPDATED: 10/19/11
I am sad to report that I had to cancel my service as tech support was not able to help me with my issues. I was looking forward to have inexpensive, unlimited calling.
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I just subscribed to Voipo approximately 34 days ago. My service was working beautifully until about a couple of weeks ago. I am now experiencing dropped calls, busy signals, loud noise on line which then I have to hang up and redial, calls going straight to voicemail.
Too much work. I've always been against these Indy VoIP companies; however, Voipo seemed promising, great calling features, great reviews, and was very cheap. I asked them 1,000+ questions before I ordered.
I subscribed to their 24 month special for $149.00 with a vague explanation of a $36.00 taxes and fees charge which you must pay in advance. The ATA is an adapter called Grandstream which Voipo provides which I use with my Linksys 4200 wireless router.
I am quite disappointed that this is not working out for me. I was with Optimum Voice prior to this for $19.99 per month as a triple play deal with Cablevision which gave me no issues whatsoever. Oh well, I guess you get what you pay for. If it seems too good to be true then maybe it is.
member for 6.6 years, 629 visits, last login: 245 days ago
updated 1.9 years ago
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo I'm the owner of VOIPo and would be happy to have a Tier II agent contact you to try to resolve your issues.
Based on the issues you're describing, it sounds like you are likely using VOIPo behind a router that is causing issues and you may need to setup port forwarding on that router. All the issues you describe are typically caused by routers and can be resolved by reconfiguring the router or placing our device in front of it to get the router out of the picture.
If your issues can't be resolved and it turns out to be an underlying compatibility issue between your setup and VOIPo or if you decide that VOIPo is not for you, we do offer a full 30 Day money back guarantee and then a prorated refund based on the monthly price after 30 days.
Just e-mail tim @ voipo.com with your info and I can have a Tier II agent call you to try to work with you to troubleshoot your home network and help resolve your issues. | |
| | Reviews:
·Optimum Voice
·VOIPo
| Re: VOIPo said by VOIPoTim:I'm the owner of VOIPo and would be happy to have a Tier II agent contact you to try to resolve your issues.
Based on the issues you're describing, it sounds like you are likely using VOIPo behind a router that is causing issues and you may need to setup port forwarding on that router. All the issues you describe are typically caused by routers and can be resolved by reconfiguring the router or placing our device in front of it to get the router out of the picture.
If your issues can't be resolved and it turns out to be an underlying compatibility issue between your setup and VOIPo or if you decide that VOIPo is not for you, we do offer a full 30 Day money back guarantee and then a prorated refund based on the monthly price after 30 days.
Just e-mail tim @ voipo.com with your info and I can have a Tier II agent call you to try to work with you to troubleshoot your home network and help resolve your issues.
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| | | | | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Re: VOIPo said by NYC Girl:Sorry, Tim, I had to cancel service as your Tier II wanted me to call a bunch of business contacts as part of the troubleshooting process. I managed to call one without any issues; however, I cannot prank call my business contacts to duplicate all of the issues. He didn't even mention resetting my router. I then said I would cancel and he gcancelled my accounfor me.
Perhaps more training for your tech staff? I must say I am disappointed that this didn't work out for me; however, I need to have a working phone in my home without using all of my cell phone minutes. 
Sorry to hear that.
The reason they wanted thou to call the destinations you were having issues with was so they could watch the calls coming through live and track down your problem. Without replicating the issue or seeing the calls you had issues with, it's not really possible for them to find the problem or fix it.
I'm sorry that it didn't work out for you and wish you the best of luck with your new provider. | |
| | | | Reviews:
·Optimum Voice
·VOIPo
| Re: VOIPo said by VOIPoTim:said by NYC Girl:Sorry, Tim, I had to cancel service as your Tier II wanted me to call a bunch of business contacts as part of the troubleshooting process. I managed to call one without any issues; however, I cannot prank call my business contacts to duplicate all of the issues. He didn't even mention resetting my router. I then said I would cancel and he gcancelled my accounfor me.
Perhaps more training for your tech staff? I must say I am disappointed that this didn't work out for me; however, I need to have a working phone in my home without using all of my cell phone minutes.
Sorry to hear that. The reason they wanted thou to call the destinations you were having issues with was so they could watch the calls coming through live and track down your problem. Without replicating the issue or seeing the calls you had issues with, it's not really possible for them to find the problem or fix it. I'm sorry that it didn't work out for you and wish you the best of luck with your new provider. | |
| | | | Reviews:
·Optimum Voice
·VOIPo
| The issues weren't that consistent to even track. Sometimes it would happen and sometimes not. And I dial so many different numbers how do we keep track. Should have just made adjustments to the router right from the start.
Anyway, went back to my old provider optimum online. It just works and I get it for 19.99 per month.
Thanks for all your help. | |
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