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Review by danadams10 
member for 1.6 years, 0 visits, last login: 83 days ago
lodged 83 days ago
 Palm Springs,Riverside,CA
 $7 per month- (24 month contract)
 about 14 days "Cheap, US based tech support" "Poor quality, undependable service" "Nice people, but disappointing service"
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Tired of paying the escalating prices for Vonage service, three years ago I began searching other options. I live in Mexico six months of the year and needed reliable VoIP service that I could take with me from the US to Mexico. After some research, I decided to go with Voipo. Their monthly charges were significantly less than Vonage, their customer service is in the US, and when I called them to inquire about their service in Mexico, the rep told me that if Vonage worked there, so would their service.
I am now switching back to Vonage. From the outset, Voipo was plagued with service outages (in both the US and Mexico), and unless you have an extremely high speed Internet connection, call quality can be choppy and broken. Their service reps were all outstanding to work with, and they spent hours over the past few years tweaking the settings on their end to improve quality. It would be OK for a while, then the problems would return. Annoying, but I still liked their service. (As reference, my download speed is 5mb, upload is .6mb, and ping runs between 40 and 60).
That all changed about two months ago. While I had a good connection, I received a recording that I could not make an international call (to New Zealand). I called Voipo support, and they said that they were cutting off international service to their customers who lived in some foreign countries including Mexico. They said there was too much fraud and it was hard to track outside the US. Since I don't call much internationally, I decided to accept it.
Now, however, the Voipo service has stopped altogether. I contacted Voipo support and the rep said that effective immediately, Voipo will no longer provide service outside the US and that service to existing customers in some countries outside the US was being turned off. No warning, no alternative, no exceptions made even if you have been a loyal paying customer.
I have now started the process of switching back to Vonage (which now has calling plans in roughly the same price range as Voipo). If you don't plan on traveling outside the US, Voipo is probably OK to go with if you have VERY fast Internet (though if your phone service goes down with them at night or on weekends, you're out of luck getting it restored until the next business day. Their offices and support have very limited hours).
Comments:
 VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Response from VOIPo Hello,
I'm the owner of VOIPo and saw this post.
I'm sorry to hear that you've had issues with our service and that you were impacted by our international blocks. Unfortunately our service is not intended to be used outside of the US except for occasional travel. That's why we require a US billing address and only ship to the US. Officially, our service is only available to US customers. We generally do allow US customers to use our service in other countries (such as when they are traveling), but certain areas/ISPs/IP address blocks just have so much fraud coming from them that we block those areas. I'm very sorry that you were impacted by this, but unfortunately fraud is a very big problem for VoIP providers and a few people can ruin things for many good customers.
Thank you for your past business and we wish you well with your new provider.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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Review by michaelc
(review was emailed from domain 33rules.com)
lodged 181 days ago
- Jacksonville,Duval,FL
- $7 per month
- (24 month contract)
- "Call quality, line noise, loist calls, breaking up."
- "VOIP is not for anyone who makes important phone calls."
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Poor, intermittent quality. Too
many conversations cut off or too low to hear.
Too many echos and noises. Not worth the time or money.
Michael C.
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo Owner Hi Michael,
I'm the owner of VOIPo and saw this review.
I'm very sorry to hear that you had issues with our service. If you're interested, please contact me at tim @ voipo.com (or PM me on this site) and provide your VOIPo phone number. I'd be happy to have a support supervisor review your account and support history to make sure that we've tried everything to correct your issues.
There are many variables that go into how well VoIP wells for someone (ISP, home network setup, etc), so I can't make any promises since it could be a case where our service just isn't a good fit for your particular setup, but I can at least have a supervisor work with you to be 100% sure we tried everything on our end to see if we can resolve your issues (we have a lot of things we can tweak for different situations).
Again if you'd like me to arrange this, feel free to e-mail me at tim @voipo.com with your VOIPo phone number and I'll be happy to set it up for you.
Thanks for your business and again sorry to hear that you've had issues. I hope you'll give us the chance to resolve them.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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Review by onthecake
member for 9.8 years, 303 visits, last login: 49 days ago
updated 213 days ago
- Kansas City,Clay,MO
- $13 per month
- (12 month contract)
- about 40 days
- "Cheap"
- "Unreliable, support is not helpful"
- "Beware if you are running this behind a firewall"
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I signed up for VOIPo after Vonage, in their infinite wisdom decided to raise their rates on the 500/minute a month plan.
I was somewhat hesitant at first until I read the reviews about the company and all the features it offered in comparison to Vonage.
After ordering I requested my number be ported. I received my adapter about 6 days later. I installed it but soon realized that it was not going to very useful until my number was ported. I could assign a temporary number but none were available in my area code. Therefore I decided to just leave it offline until after my number had been ported.
After about a week I opened a ticked to inquire about he port status. I was told that they never received the fax to port the number so I faxed the request again. Another two weeks went by and my number was still not ported. I opened another ticket and was told it would be another 2 weeks (5 weeks total to port from original request).
I was somewhat upset that I had been paying for a service but not using it due to the length of time it took to port the number. Customer service decided to extend my renew date by about a month to compensate for the time taken to port the number.
My number was ported and I was receiving calls but the voice mail feature was not fully functional. After another ticket the issue was resolved and all is running well now.
To sum up my experience:
VOIPo has excellent customer service. Most of my requests/tickets were responded to within hours. The responses were not the same canned messages you get from other companies. They actually fixed the issues or told me what was going on.
I cannot stress enough how good their customer service is.
Their call quality is excellent and the feature set is much more robust than vonage. I love being able to setup call routes to block annoying robot callers I receive every so often.
My one mark against them is the account setup and porting needs to be a lot smoother for this company to grow. I believe with time they will iron this out and regardless of those issues the change was still worth it.
Update 11-11-12
I have terminated my service with VOIPO. Unfortunately the service is to unreliable behind a firewall and resulted in multiple issues of no dial tone, no sound on the caller end of the phone, and other random issues. Tech support has become unhelpful and responds with the same canned answers each time.
Comments:
BinkVillains... knock off all that evil
join:2006-05-14
Denver, CO
kudos:4 Reviews:
 ·VOIPo
| Firewalls For what it’s worth, I’ve been using my VoIP softphone and ATA behind a firewall for about a year now with VOIPo with little to no issues. While VOIPo’s official literature makes excessive requests with regard to one’s firewall, I’ve found their service to be quite reliable/“plug and play” when used with a standard firewall that does not modify SIP packets. | |
| | | Firewall I've had VOIPo service for a few years (and have renewed through 2014). Mine adapter sits behind a Tomato-based firewall and is flawless. Never get one-way audio, always have a dial tone.
I also have viop.ms service and it also is flawless behind a firewall.
SIP ALG needs to be disabled!
Sounds like a configuration issue, and if an issue exists using VOIPo, it will probably exist with any VoIP provider. | |
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Review by rfs0123
member for 238 days, 11 visits, last login: 215 days ago
updated 236 days ago
- Attleboro,Bristol,MA
- $9 per month
- (24 month contract)
- "Cheap, but at a cost; features"
- "Voice quality, reliability"
- "Not worth the aggravation"
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We changed from Comcast Voice a little over a year ago to VOIPO, which offered similar services with more features and at a lower cost. We've had various issues from the beginning, including dropped calls, calls that would ring then one or the other party could not hear the other when connected. Most recently we lost the ability to check voice mails from the VOIPO number, although you could check them on line or via email, or by calling from an outside number. Yesterday after having many different issues, including the ability to make or receive calls, I rebooted everything, including the modem, ATA and wireless router. All seemed to be working again until today, when it started all over. I contacted support, was asked a few questions (position of ATA in Que, whether the adapter was connected to a single phone or house phone wiring and whether the adapter was plugged directly into the wall. Response was 1st after modem, yes, connected to house phone wiring and no, connected to a UPS. This was the response from their support staff:
"From: Erik H (support@voipo.com) 03:21PM 10/22/2012
Hello,
We do not support the use of in house phone wiring. The equipment we provide is not designed to be used with in house phone wiring. Using it can damage the adapter. Please connect your phones in directly to the adapter and let us know if any issues continue.
Thanks,
Erik H"
I haven't had a single phoned house since the 1960's and even then I had an extension or three. If this is this true, what value can they possibly be to anyone, unless living in a single bedroom apartment?
I'm obviously at the end of my rope and more importantly, my wife's rope, which will shortly be around my neck for making this change.
Comments:
| VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Reply from VOIPo Owner Hello rfs0123,
I'm the owner of VOIPo and saw your review here.
Unfortunately we don't officially support house wiring because all houses are wired differently and without actually seeing it, we don't know how it's all wired, etc. If there is any other stuff running through the same wiring or connected in any way (even if not being used by you...the regular phone company could still be running through it unless physically disconnected outside), then that other current could damage the device or shorten its life. Without seeing what's what, we can't officially support house wiring.
The other reason we don't officially support house wiring officially is that the adapters only put out a limited amount of power and sometimes that's not enough to power a house that has a ton of jacks or devices wired up and that can cause sporadic problems. I can't tell you how many times we have people that are experiencing a ton of issues and then their issues go away when they (at our request) connect the phone directly to the device. This is a big variable since all houses are wired differently.
This doesn't necessarily mean that you can't use house wiring...many advanced users do if they're 100% sure their wiring has nothing else going through it and it's a reasonable amount for the small device to handle.
What it does mean though is that we can't officially support it or help you with it while connected to house wiring. We're more than happy to help if you connect a phone directly to the device even if it's temporarily. We just can't provide support with the phone connected to wiring that we know nothing about and have no control over since that's known to cause issues.
In a nutshell, our support policy is that we can only provide support when the device is connected in a direct way since that rules out the wiring as causing any issues.
I know it might be frustrating for you that we can't support your house wiring, but I hope that the above reasons at least help you understand somewhat why we have that policy.
Feel free to e-mail me directly at tim @ voipo.com if you have any further questions. Thank you for your business!
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
·VOIPo
| Re: Reply from VOIPo Owner Just as an update, I removed the house wiring from the equation and connected my base station directly to the Grandstream ATA, then did a total reboot of the modem, ATA & router, in that order. In limited testing, I still had dial outs to silence and drop calls when we actually did make it through. VOIPO support did get back to me with a download link to check my connect/setup, which I'll try tonight to see whether our problem is external. | |
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| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
·VOIPo
| Re: Home wiring... 20th century I removed the exterior connection to Verizon years ago. My house wiring basically less than 100 ft of telephone copper wire installed from the basement to the 1st floor, where I have one wireless base with four wireless phones. The only other phone on the system is an older style 'wired' phone in the event the power goes down. My modem, ATA & router are on a UPS, which can give me around 30 minutes of use, bust mostly to protect the system from power variations and flicker outages. | |
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Review by Freddy12
member for 271 days, 0 visits, last login: 271 days ago
updated 271 days ago
- Westbury,Nassau,NY
- $11 per month
- (12 month contract)
- about 14 days
- "Cheap"
- "Unreliable, dropped calls everdyay, calls go directly to voice mail without ringing, caller ID erratic"
- "Unreliable at best, erratic, go elsewhere if you actually want your phone to work"
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Voipo is the worst phone service I've ever had (had Vonage, Opt voice, Verizon, etc, all better). Nothing but dropped calls, calls going direct to voice mail and not even ringing my phone, terrible customer service who just say, after waiting in hold, and getting dropped 2-3 times, "this should fix it", and it never does. Also, Caller ID does not work either. Then they don't even answer your emails! TERRIBLE, even Vonage is better, and they are pretty bad. STEER CLEAR OF VOIPO. It's cheap for a reason...it's TERRIBLE, despite having a very fast 25/5 FIOS very reliable internet connection.
Despite dozens of attempts of working with Voipo to resolve all these issues, the problems never improved, regardless of what ridiculous reasons they kept telling me (must bypass house wiring and plug base units directly into VOIPO adaptor, so you must go into utility closet to make calls...can't plug into a power strip or it will "damage" the unit?!? WHAT?!?) . Then they just ignore your emails, and you can't get through on phone for live person. Just a nightmare. Voipo is totally unreliable, and has a mind of it's own, and I constantly miss important calls from doctors, family, co-workers, etc, despite my phone being on and waiting to ring. They go right to voice mail no matter what settings we tried. Then they tell me "you must re-boot it everyday for it to work right". If you are lucky enough to actually get a call to go through, your whole conversation goes like this "can you hear me now...how about now...hello...can you hear me now?". DO NOT GET VOIPO, your cell phone is way more reliable and that's not saying much.
Comments:
| | Apparent local problem I've had VOIPo for years (and have renewed through 2014) - their service has been mostly flawless. Every time I pick up the phone it just works.
Perhaps if your adapter is sitting behind a firewall, it's a firewall configuration issue. | |
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 Review by JAXx
member for 13.2 years, 2456 visits, last login: 265 days ago
updated 1.3 years ago
- New York,New York,NY
- $11 per month
- (12 month contract)
- about 7 days
- "Provides good service for others, but not for me"
- "Over time the service got less and less reliable and despite many attempts by tech to improve things, it didn't work."
- "Not for me"
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Slowly over time the service got worse and worse for me. dropped calls, rapid busy signals, callers complained of poor quality and despite many MANY attempts by voipo to fix it, nothing ever worked. Finally they said my internet connection may be bad, time warner came over and replaced the modem but that didn't help. I've cancelled and the new company i'm with is doing great, my callers can all har me just fine. Voipo is probably great for many people, but not for me. Tech support does answer the phone quickly but i rated them down because they can't fix the problem.
Comments:
| | Same for me I had to cancel. | |
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Review by (hidden by request)
(review was emailed from domain gdeb.com)
lodged 1.3 years ago
- Flushing,Queens,NY
- $8 per month
- (24 month contract)
- "you get what you pay for"
- "doesnt work, audio fails, ringing fails, you get what you pay for"
- "you get what you pay for"
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I CANNOT BE MORE UNHAPPY WITH MY VOIPO SERVICE!!!
IT IS NOT JUST THAT THE SERVICE DOESN'T WORK, EITHER NO AUDIO OR NO RINGING, ETC, BUT THE WORSE PART IS THAT YOU CANNOT CALL A TECH-II AGENT!!!
this has been the most frustrating experience for me and my wife! we keep calling, make an item ticket, get an email, email back, then the tech-ii agent has to call us back and if we miss the call i have to start the whole process over again!
they keep blaming it on our internet service but bottom line is…our vonage phone works great!
YOU GET WHAT YOU PAY FOR!!
Comments:
| | Amen!! I cancelled my service. | |
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Review by NYC Girl
member for 6.3 years, 629 visits, last login: 136 days ago
updated 1.6 years ago
- Bronx,Bronx,NY
- $8 per month
- (24 month contract)
- about 35 days
- "Friendly, Responsive Customer Service, 60 minutes of international calling, a number of great calling features"
- "Call quality has deteriorated significantly since installation. Not sure tech support knows how to resolve."
- "I CANCELLED MY SERVICE"
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UPDATED: 10/19/11
I am sad to report that I had to cancel my service as tech support was not able to help me with my issues. I was looking forward to have inexpensive, unlimited calling.
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I just subscribed to Voipo approximately 34 days ago. My service was working beautifully until about a couple of weeks ago. I am now experiencing dropped calls, busy signals, loud noise on line which then I have to hang up and redial, calls going straight to voicemail.
Too much work. I've always been against these Indy VoIP companies; however, Voipo seemed promising, great calling features, great reviews, and was very cheap. I asked them 1,000+ questions before I ordered.
I subscribed to their 24 month special for $149.00 with a vague explanation of a $36.00 taxes and fees charge which you must pay in advance. The ATA is an adapter called Grandstream which Voipo provides which I use with my Linksys 4200 wireless router.
I am quite disappointed that this is not working out for me. I was with Optimum Voice prior to this for $19.99 per month as a triple play deal with Cablevision which gave me no issues whatsoever. Oh well, I guess you get what you pay for. If it seems too good to be true then maybe it is.
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo I'm the owner of VOIPo and would be happy to have a Tier II agent contact you to try to resolve your issues.
Based on the issues you're describing, it sounds like you are likely using VOIPo behind a router that is causing issues and you may need to setup port forwarding on that router. All the issues you describe are typically caused by routers and can be resolved by reconfiguring the router or placing our device in front of it to get the router out of the picture.
If your issues can't be resolved and it turns out to be an underlying compatibility issue between your setup and VOIPo or if you decide that VOIPo is not for you, we do offer a full 30 Day money back guarantee and then a prorated refund based on the monthly price after 30 days.
Just e-mail tim @ voipo.com with your info and I can have a Tier II agent call you to try to work with you to troubleshoot your home network and help resolve your issues. | |
| | | | | | | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Re: VOIPo said by NYC Girl:Sorry, Tim, I had to cancel service as your Tier II wanted me to call a bunch of business contacts as part of the troubleshooting process. I managed to call one without any issues; however, I cannot prank call my business contacts to duplicate all of the issues. He didn't even mention resetting my router. I then said I would cancel and he gcancelled my accounfor me.
Perhaps more training for your tech staff? I must say I am disappointed that this didn't work out for me; however, I need to have a working phone in my home without using all of my cell phone minutes. 
Sorry to hear that.
The reason they wanted thou to call the destinations you were having issues with was so they could watch the calls coming through live and track down your problem. Without replicating the issue or seeing the calls you had issues with, it's not really possible for them to find the problem or fix it.
I'm sorry that it didn't work out for you and wish you the best of luck with your new provider. | |
| | | | Reviews:
·Optimum Voice
·VOIPo
 ·Optimum Online
·RoadRunner Cable
·Time Warner VOIP
| Re: VOIPo said by VOIPoTim:said by NYC Girl:Sorry, Tim, I had to cancel service as your Tier II wanted me to call a bunch of business contacts as part of the troubleshooting process. I managed to call one without any issues; however, I cannot prank call my business contacts to duplicate all of the issues. He didn't even mention resetting my router. I then said I would cancel and he gcancelled my accounfor me.
Perhaps more training for your tech staff? I must say I am disappointed that this didn't work out for me; however, I need to have a working phone in my home without using all of my cell phone minutes.
Sorry to hear that. The reason they wanted thou to call the destinations you were having issues with was so they could watch the calls coming through live and track down your problem. Without replicating the issue or seeing the calls you had issues with, it's not really possible for them to find the problem or fix it. I'm sorry that it didn't work out for you and wish you the best of luck with your new provider. | |
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Review by (hidden by request)
(review was emailed from domain verizon.net)
lodged 1.8 years ago
- Ambler,Montgomery,PA
- $14 per month
- (12 month contract)
 Verizon- "Great features, looked promising."
- "Horror story; no service 2x for several days each"
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My Horror Story. My research pointed to VOIPo as the best provider for my needs. So I ordered it online and paid for a year's service. Then their emails started coming, one after another for a total of 11! Finally, one said to download, sign and fax in their document. More emails arrived: six more asking for the signed document! Once they had it, it was supposed to take from 20 to 45 business days for my phone number to be transferred. Instead it took two days, and they hadn't even yet shipped the adapter I needed to hook it up. (They refused to delay the transfer and they refused to send the adapter overnight or 2nd day.) So, I was without any phone service for five days. What could be worse? The adapter they sent was fried within days. And again they won't ship a new one out overnight. So, it's no phone service for days yet again. Mistakes happen. But when a company has a policy not to ship something fast -- even when it's justified -- is just plain stupid. It's bad for the customer and bad for their business.
Comments:
VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo I'm the owner of VOIPo and saw your review.
Sorry to hear about your experience.
In terms of number porting, the typical timeline is 7-10 days. Our porting form that you signed and sent in does stated that it can take "up to" 20-45 business days because that is a worst case scenario.
AT&T has been releasing numbers quicker and we have updated our processes to make sure that going forward we are submitting the request with a later date when we process AT&T requests to prevent the number from transferring so quickly.
In terms of shipping, all orders ship out the same or next day assuming the order is on a business day. If the order is not on a business day, it can take an extra day. I spoke with our shipping team and we're not aware of any shipments that have not gone out in this timeframe recently.
Again, I'm sorry to hear about your experience. If you'd like to send me some account information so I can look up your account I'm happy to take a look to make sure everything is moving smoothly now and if there is anything that we could have done better. My direct e-mail is tim @ voipo.com.
Timothy Dick
Founder/CEO
VOIPo.com | |
| | | |  Re: Even more delay today!
OK CEO Tim
Instead of your shipping out a new adapter -- after more than two hours troubleshooting with your tech yesterday -- I got an email today from yet another tech wanting to troubleshoot again to confirm I need a new adapter! I needed the day to prepare for Hurricane Irene, so we didn't get to troubleshoot a second time until nearly 4:30 PM EST. Another day wasted, without phone service. With any luck, the new adaptert will get shipped on Monday -- and take four or five days to get here -- because you refuse to ship it overnight or second day!
Both your techs have said "our warehouse isn't set up for shipping overnight or second day," and that it's "not financially feasible" to ship that way. You want to save a few bucks while I spend even more time without phone service, all because you screwed up - twice? The first tech said that only you, the CEO, can authorize faster shipment. So why don't you authorize it?
If I don't get that adapter on Monday or Tuesday, this isn't the only message board that will carry my horror story, including what happened and was said today. First I'll cancel my service and get a different one. Then I'll put my horror story out on every review site I can find. I want to warn others what could happen to them. And, I'll use Twitter and Facebook to tell everyone considering VOIP why they shouldn't use your company's service. Will it be "financially feasible" to lose a lot of business?
I am hopping mad! | |
| | | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Re: Even more delay today! said by Lorigard :
OK CEO Tim
Instead of your shipping out a new adapter -- after more than two hours troubleshooting with your tech yesterday -- I got an email today from yet another tech wanting to troubleshoot again to confirm I need a new adapter! I needed the day to prepare for Hurricane Irene, so we didn't get to troubleshoot a second time until nearly 4:30 PM EST. Another day wasted, without phone service. With any luck, the new adaptert will get shipped on Monday -- and take four or five days to get here -- because you refuse to ship it overnight or second day!
Both your techs have said "our warehouse isn't set up for shipping overnight or second day," and that it's "not financially feasible" to ship that way. You want to save a few bucks while I spend even more time without phone service, all because you screwed up - twice? The first tech said that only you, the CEO, can authorize faster shipment. So why don't you authorize it?
If I don't get that adapter on Monday or Tuesday, this isn't the only message board that will carry my horror story, including what happened and was said today. First I'll cancel my service and get a different one. Then I'll put my horror story out on every review site I can find. I want to warn others what could happen to them. And, I'll use Twitter and Facebook to tell everyone considering VOIP why they shouldn't use your company's service. Will it be "financially feasible" to lose a lot of business?
I am hopping mad!
Send me an e-mail to tim @ voipo.com with your account info so I can find your account and I'll be happy to take a look at it to make sure everything was handled appropriately and is moving forward for you. | |
| | | | | |  I'm back up and running!
As it turns out, there appears to have been absolutely nothing wrong with the first adapter sent to me. However, it was only after we'd installed the replacement adapter that we finally discovered where the problem was.
Who would believe such great havoc could be wreaked by a surge suppressor on its way out? The VOIPo adapter was plugged into my Belkin surge protector, which I could turn off and on perfectly well at the switch. And its green light was on, so we couldn't have known it was a problem.
Seemingly unrelated, my computer lost power a few times last week, right in the middle of use. When I would change its plug from my surge protector to a power strip or back, there was just some slight sparking and noise. After trying other solutions, we thought there was something wrong with the computer power cord. We changed out the power cord last week and forgot all about it because that seemed to have solved the problem. However, the day before installing the new adapter it happened again. Since I was in the middle of solving my problem with VOIPo, I put off looking into it further and then completely forgot about it.
As we were troubleshooting with the new adapter the next day, I suddenly recalled having lost power at my computer the day before and mentioned it to the VOIPo tech. We decided that I should get a new surge protector and see if that might solve the problem. AND IT DID!!! Who knew? I'm pretty amazed that we even figured it out!
We had tried plugging the adapter directly into the wall at one time to test it, but I had to do it in another room because my surge protectors, and thus all my computer equipment, were taking up my office wall outlets (in this old house with very few of them). I'm not sure what we learned from that testing but, as I recall, the adapter lights were coming on as they should.
I'm still not keen on VOIPo's shipping policy. Everything must go out by USPS Ground. Five days from their CA facility to the East Coast. Their way or the highway. Only the CEO can approve faster shipment? I suggested to him that he reconsider this ludicrous policy.
I want to give special credit to the VOIPo guys who did the troubleshooting with me. Brandon, Martin, and Clay were all really great to deal with. Despite my obvious frustration, each of them remained calm, cool, and collected. They were exceptionally patient with me. VOIPo is very fortunate to have them representing the company, out there on the front lines, dealing with problems as hard to resolve as mine. I am very grateful to each of them. They are truly deserving of much praise.
So again, as it turns out, it was not VOIPo's equipment that was the problem. It was mine. | |
| | | | | Reviews:
·RoadRunner Cable
 ·AT&T U-Verse
·VOIPo
| Re: I'm back up and running! said by Lorigard :So again, as it turns out, it was not VOIPo's equipment that was the problem. It was mine.
Hopefully in the future you can keep your cool and not be so rude without knowing what the problem is first (Not with just VOIPo, but with anything).
As far as shipping, they offer service at $75/YEAR...why would they spend $20 to overnight you an ATA? | |
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Review by ltm320
member for 11.3 years, 527 visits, last login: 98 days ago
updated 2.9 years ago
- Milwaukee,Milwaukee,WI
- $9 per month
- (12 month contract)
- about 10 days
- "Cost, service, constant feature additions."
- "Voice Quality, poor website"
- "Works most of the time, if that's enough for you.."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I abandoned my AT&T land line about a year ago for my first attempt at voip.
My experience with Voipo has been mixed. I believe the features are comparable to most voip providers, so I won't review those.
The Voipo "control panel" is functional, but terrible. There's no help menu, and there are features that are not self-explanatory. It's simply flabbergasting they roll out new features without adding simple help screens. It's hard to recommend their service to anyone but the most adventurous.
However .. the final grade depends on voice call quality. I would say that 50% of my calls are perfect .. the other half have some problem or another, either an echo, or a delay. 10% of the calls are bad enough to hang up and try again.
I've opened many tickets with tech support, giving them a chance to fix things, but the truth is, trouble remains, and easily half my calls are not up to par. Whether that is Voipo's fault, or my ISPs, I really don't know -- however, my ISP passes the various tests for voip. (SEE UPDATE BELOW)
I do feel that tech support is pretty decent and responsive. (You can see below, a Voipo representative responding to this review.)
In the end, my wife is pretty irritated with the service level, and after the year is up, I think we need to find a new provider, or go back to POTS.
FINAL UPDATE - I've left Voipo and VOIP.
After a year, and one final month of really terrible phone calls, we've pulled the plug on voip and Voipo and sadly gone back to crystal clear AT&T.
I will not blame Voipo. I'm sure they do their best. The problem is my ISP, and/or the internet in general.
So here's my word to whoever is reading this: Test your ISP many many times. Google the term "voip test" and perform many tests on many different services at varying times during the day and week.
Now, I'd done something like that. Most of the time, the results came back with good scores. But occasionally, I'd get a terrible score. When I'd hang up from a terrible Voipo conversation, I'd do some ISP testing and find my "jitter" score through the roof.
So that's my advice. Test your ISP dozens of times. If you get a bad score here or there, ask yourself "if I was on a phone call right now, it would be terrible. Am I (and my wife) ok with that?"
If the answer is NO, which it is for me .. don't try voip. While it saves money over a regular land-line, if your ISP isn't 100% perfect, you're going to have crappy phone calls -- and the choice of voip provider won't matter.
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