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Review by zeddlar 
member for 4.8 years, 740 visits, last login: a few hours ago
lodged 4 days ago
 Jay,Delaware,OK
 Business customer $70 per month about 3 days "No contract, Very fast shipping, Plug and play set up." "Low caps, but that is Verizons fault, not Millenicom's and to Millenicom's credit, their cap is double what you can get from Ver" "Would recomend over satellite for anyone that can't get anything else."
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I had Hughesnet Satellite for 9 years and even though with 3G, the speeds are a bit slower, I have to say this is a much better service right now. The speeds are close to what I was getting on satellite and with the lower latency, I have to say this is much better. I ordered the early bird special with the Samsung Hotspot and I get 10 GB at 4G speeds and 10 GB at 3G speeds or 20 GB at 3g speeds since 4G isn't availible here. I average speeds of over 1 Mb/s down and 500 Kb/s up consistantly with pings running around 110ms real world and 130 to 140 in World of Warcraft. I loved the fast shipping on this, I used their cheapest shipping offer and still recieved my hotspot on the third business day after that. I have to say that if you have satellite and can get a signal from Sprint or Verizon then go with Millenicom, I don't think you could go wrong with em.
Oh and I might add that I have 4 Verizon phones and my phone gets as good or better reception than any of the others I have and the Hotspot from Millenicom gets a better signal than my phone does.
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Review by ggultra2764
member for 4.4 years, 1790 visits, last login: a few hours ago
updated 21 days ago
- Cambridge,Washington,NY
- $60 per month
- about 363 days
- "Bigger data cap than VZW at the same price (20 GB cap), no contract, get connection speeds on par with VZW connection."
- "Some confusion when trying to install the software, but just a minor snag."
- "Glad to finally be hopping on the Millenicom bandwagon with a data plan that works for me."
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I've seen enough positive feedback regarding Millenicom since I first heard about the service back in 2009. $60 for unlimited data usage at that time seemed like a great offer compared to the measly 5 GB Verizon was serving up for me. But by the time I was on VZW for over 2 years and I could choose to jump ship without getting an ETF, Millenicom had restricted its unlimited plan to Sprint towers and the best I could get was 5 or 10 GB data plans. This wouldn't work for me as I normally use somewhere between 10 and 15 GB a month on my Verizon connection which I get throttled for monthly. Thankfully, I first agreed to the Verizon contract back in December 2007 meaning a grandfather clause kept me from dealing with the overage fees Verizon began to hammer on their new customers in March 2008. though I still had to deal with throttling.
It wasn't until just recently I heard that Millenicom bumped up their Advanced data plan cap to 20 GB that I finally decided to jump on the chance to get their service and take advantage of their January offer where I could get the modem for free and only deal with activation and shipping fees, plus monthly payment. The online order I did went smoothly and I was able to get it four days after making my order. The modem's no where as bulky as my old Sierrra Wireless 595U Aircard I had from VZW, though still wide enough where I had to get enough space for it to fit on one of my laptop's USB ports. I did follow the instructions provided to me with the modem to install the access manager, though I did get a little confused when the installation program was nagging me for a file it needed to continue running.
So far on my first day, connection's been running smoothly as I am getting speeds about on par with my VZW connection which shouldn't be of much surprise for me considering Millenicom gets connections via Sprint and Verizon's towers. I'm glad to finally get something more reasonable from Millenicom.
UPDATE (2/2/2011): Switched out the access manager coming with the modem for the one from Verizon. Had no way to know how much data I'm using per month with the other one thus the switch. So far, I'm still retaining a good connection with the modem. The bandwidth fluctuated for a bit today, but I imagine it was only something up with the tower nearby since I was hammered by a snow storm. Latest speed test results I took via Speedtest.net are 1.13 Mbps for download and 0.39 Mbps for upload with 139 ms for latency.
UPDATE (6/21/2011): Approaching the five month mark since hopping over to Millenicom. Connection's still holding up well for me for the most part with the occasional drop to 1XRTT speeds which is mostly the fault of my nearby tower. Latest speed test results I took via Speedtest.net are 1.18 Mbps for download and 0.49 Mbps for upload with 210 ms for latency.
UPDATE (1/22/2012): Been on Millenicom for nearly a year. Like many folks, I was a victim of the frequent fluctuating data speeds that hit Millenicom users from a couple months ago to the point where I was barely getting 300-400 kbps in data speed at points. The problem has been gone for about a month now and I've noticed a great amount of improvement in my data speeds as of late meaning either my nearby tower must have been upgraded or less people in my area are using the tower for 3G data coverage from Verizon. As of this update for my speed test, I clocked in at 1.76 Mbps for download speed and 0.51 Mbps for upload speed.
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 | | VZAM Go to the VERIZON site, and download the latest version of the Verizon Access Manager.
It's alot better interface that MC's generic software (although its still made by Smith Micro) | |
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Review by critis
member for 10 years, 438 visits, last login: a few hours ago
lodged 23 days ago
- Mullins,Marion,SC
- $70 per month
- about 7 days
- "basicly unlimited"
- "they hide the fact that it not truely unlimited"
- "overall decent service,where no one else serves"
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overall been good service. signed up 2 years ago and the 1st usb modem they sent was bad. call them up and tech gave me number for another place to get a new modem sent. wish tech could have handle that themselves. only time ive ever called them and glad i dont need to they were more about having me do all the work to solve my problem then them doing it. but where i live it dial up sat or wireless. att stops dsl service 2000 feet from my house and has more lies about why they cant give me dsl service. best lie was the 2nd tier tech. who told me i had special coil on my house and i would never be able to have dsl. another thing i dislike is millenicom doesnt give you a email account. most isp give you email account. the service is through sprint and there speed isnt the best but it sure beats dial-up speed and sat caps and trottling.
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 Review by Duramax08
member for 3.5 years, 1660 visits, last login: a few hours ago
updated 35 days ago
- San Antonio,Bexar,TX
- $60 per month
- about 2 days
- "20 GB cap for $60 via verizon and no overage fees"
- "Somewhat high start up cost"
- "Its awesome!"
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Cricket was crapping out and very unreliable. I had to look at my options again and decided to try out millenicom. I heard they resell verizon and sprint. Knowing my bad luck with sprint, I wanted verizon. After finding out the 5 and 20 GB cap plan was verizon, I ordered the 20 GB or "advanced" plan and got the u760 modem. For the modem, activation and first month, total was around $205. Ouch, but only one way to find out. 2 days later I had a box in the mail. Opened it up, Plugged it into my CradlePoint MBR95, plugged it into my existing antenna and I was up and running. Holy crap, the speeds!
»www.speedtest.net/result/1692975722.png
been playing l4d2 with little to no lag. Going to try out Halo reach soon, possibly some other games. Will report back with result.
Im so stoked 
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 Review by compuguybna
member for 2.6 years, 1224 visits, last login: a few hours ago
updated 42 days ago
- Nashville,Davidson,TN
- $59 per month
- about 3 days
- "No contract"
- "Congested Towers"
- "No Contract, Mobility, Tech support doesn't always follow up"
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UPDATE 5: August 25, 2010. Started to receive "Authentication Errors".."Remote Computer not responding".....Tech support was stumped by this. Got slapped on the wrist by Millenicom
for contacting Verizon directly after Michelle at MC tech support didn't follow up on problem.
Cable High Speed internet is coming Sept 12
from Charter.
UPDATE 4: August 3, 2010. I have to give tech support a notch down. Millenicom's third party tech support has the knowledge to troubleshoot......but.....they need improvement in followup.
The last support call identified themselves as "Innovative Support Solutions" (Michelle)
sometimes there seems to be a lack of communication between them
and Verizon....
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j43w1
join:2005-08-01
Fultonville, NY | Speeds compuguybna , I too switched from wildblue to Millenicom! Best move I have made. Some times the speeds slow down and I would think it's due to tower conjestion at 6:00pm to about 11:00pm. All in All, it's a good service.  | |
| decifal
join:2007-03-10
Bon Aqua, TN
kudos:1 | charter Charter actually built out their network? How are you liking it? compared to the wireless | |
| | | | | decifal
join:2007-03-10
Bon Aqua, TN
kudos:1 | Re: charter Why oh why can't they come to my area in dickson,TN? Lol, i'd kill for something besides isdn dialup, or shady overpriced 3g service!!... | |
| | | | | | Re: charter I think we're feeding outta Knoxville. It runs towards middle TN, down thru Shelbyville, Lewisburg, Columbia, Lawrenceburg. | |
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Review by Urdahere
member for 5.6 years, 38 visits, last login: 55 days ago
updated 57 days ago
- Groton,Tompkins,NY
- $60 per month
- about 15 days
- "Only high speed service available in my area."
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Over the years, I've tried everything. Dialup was anywhere from 18-33 kbs. HughesNet for a couple of years was OK, but issues with the weather. Found out about Millenicom and signed up in February of 2009. I bought the works, modem, router and amplifier. It was great. My wife could use her desktop (Citrix) at work with hardly any lag time.
What I really liked was the fact that in the summer, I would just pack up the equipment and take it to our summer home. Also, when we traveled either by car or by AMTRAK we had access to the Internet. I always used it in hotels too for the security.
My problem now is that for the past year my speeds are all over the place. I'm hitting a cell tower that is about 7 miles away with a hill in between. I'm dead in the water without the amplifier. What I've decided the problem is, is that there is a college that is within a mile of the tower and the students are using up the bandwidth with videos and smart phones. To me this is not a Millenicom issue, but it is with Verizon. I'm just one of probably hundreds of people who are having a speed issue, but they're probably not going to do anything about it. I've talked with Verizon's tech support and there have been no improvements.
Any suggestions out there?
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Review by garymace
member for 236 days, 1 visits, last login: 88 days ago
updated 63 days ago
- Mooresburg,Hawkins,TN
- $59 per month
- "Only choice I have right now. other than that... no goods."
- "Slow, unreliable, too expensive for speed."
- "If this is your only option like me, well, I guess you are stuck. Don't expect much."
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I use millenicom because where I live, I have few options. It works OK
70% of the time but I am by no means happy with it. It is slow,
unreliable and expensive for the speed you actually get. Also, took forever to get it to work. First gadget they sent didn't work and it was like pulling teeth to get a replacement.
Praying that real high speed makes it to my area soon.
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Review by travis5379
member for 6.8 years, 85 visits, last login: 1 days ago
updated 68 days ago
- Rathdrum,Kootenai,ID
- $60 per month
- about 5 days
- "Verizon speed and 20 GB for 60 a month"
- "The only billing option they allow is auto-recurring debit/credit card"
- "Good so far"
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This review is for Millenicom 3G high speed internet using the Novatel USB760 modem. At the time I signed up (June 2, 2011), they offered a 20 GB plan that cost 60 USD per month. This was the "Advanced Plan." They no longer have that plan and instead offer 50 GB for $70. My bill hasn't increased, so they must've grandfathered my plan. I'm not sure how much longer they will continue to do so. As part of the plan, I had to purchase the USB modem for $99. There was also a $50 (approx) set-up fee.
Before signing up for Millenicom, I was a Cricket 3G subscriber for about a year and a half. The plan I had was 5 GB for 60 a month. The great thing about Cricket was that they didn't charge you if you went over your cap. The service was passable, but not great. At peak usage times, my speeds were 200-300 Kbps down and 200 Kbps up. At non-peak times, it was 500 Kbps down and 300 Kbps up. Not great, but it was sufficient enough to play World of Warcraft.
A few months ago, Cricket adopted new pricing plans. The old plan, which I had, was $40 a month for 5 GB. And no overage fees. And then they changed it to $40 for 2.5 GB, $50 for 5, and $60 for 7.5. And just recently they've increased their prices yet again, this time adding $5 to each plan. So the (current) pricing is $45, $55, and $65.
To compare the old pricing that I had with the current pricing means that my bill would've went up 37% in less than a year's time. However, they did grandfather my $40 at 5 GB. Unfortunately, they decided to enforce their data caps right about the time they introduced new pricing plans. Probably to force the $40 people like myself to switch over to the more expensive 7.5 GB plan. So one day after noticing that my speed had been throttled down to 50 Kbps, I called them and they verified that my speed had been throttled due to exceeding my 5 GB cap. As 50 Kbps is quite unacceptable, I had them upgrade my account to 7.5 GB and my speed was restored to normal. Unfortunately, that also meant my bill increased by 50%.
Unhappy that I was paying $60 a month for what amounted to 300 Kbps and a 7.5 GB cap, I went searching for a new ISP. I considered the usual suspects (Verizon, Sprint, AT&T, even Virgin and T-Mobile), looking for a good value on 3G internet access. I didn't find any. Virgin used to offer 5 GB for $40 a month with no overage fees, but that was simply a bait and switch, as they have since gotten rid of that plan.
Cricket was barely a good value at $40 a month. At $60? Nah. No way. Not for that low of speed. The kicker is that when I called them to cancel my service, I was greeted by an Indian woman named "Michelle." Yeah, ok. Outsourcing debates aside, is it really necessary to insult the intelligence of your customers by pretending that your Indian tech support staff have American names?
Enough about Cricket. This review is for Millenicom, which I found by doing a simple web search for 3G providers. They seemed like a good value, so I came here to see what the cold, hard truth was on them. The reviews checked out, so I decided to give Millenicom a shot. I ordered the basic plan, not wanting to spend the $99 to purchase the modem until I knew whether the service was good. As I mentioned earlier, I ordered the service on June 2, 2011, the modem shipped the next day, and arrived on June 6. Setup was a breeze. I just plugged the modem in, and Windows XP took care of everything. I immediately ran a speed test, and was pleasantly surprised to see the results. 1.2 Mbps downstream and 500 Kbps up. A fourfold increase over my usual Cricket speed. Over the course of the next several weeks, I ran periodic speed tests, at various times of the day, and the results were between 1 and 1.5 Mbps down and 400 to 700 Kbps up. It should be noted that the plan I have with Millenicom uses the Verizon network. They have another plan that uses the Sprint network.
I've read DSL Reports for years (my account was created in 2005) but this is my first ISP review. I will keep this review updated if anything changes with my account or there's any drastic changes in speed. I've been using the service for a little over a month and so far, I'm pleased with it.
December 5, 2011 Update:
Service is running great. I've attached an image of the results of a typical speedtest, once again it's using Verizon's EVDO Revision A network. I'm not using anything to boost the signal.
Attachments:
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Review by wildridge
member for 3.8 years, 27 visits, last login: 11 days ago
updated 74 days ago
- undisclosed location
- $69 per month
- "Quick Shipping"
- "Didn't work"
- "Millenicom dropped the ball"
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I ordered the 598U modem and unlimited Sprint plan from Millenicom. According to the Sprint map, my area is covered well by 3G. When I received and installed the modem, it had no signal indoors or out. Millenicom tech support passed me on to Sprint. Neither Sprint or Millenicom could figure out why the modem wouldn't work. After 6 days of calling and holding and hearing them blame each other, I asked for a refund and they agreed. I didn't receive my initial $15 shipping fee back and it cost me $5 to return it. So, I'm out $20 and several hours of time for this misadventure. I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint. Even though they didn't help much, the sales and tech support staff was friendly. The billing department, on the other hand, was absolutely rude!
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| | ISS? does ISS still do Millenicom's support?
www.interactivesoftwaresolutions.com/ | |
| NWOhio
join:2011-10-25
Toledo, OH | Sprint Surprised Sprint helped or even talked with you since you're using a reseller. But this is another reason why resellers do just that and will never be anything else. | |
| | Reviews:
 ·Charter
 ·Virgin Mobile Br..
·Millenicom
 ·HughesNet Satell..
 ·ooma
| Millenicom's Tech Support Once upon a time, when I had the Millenicom Verizon plan (just right before I cancelled), I could not get ANY answer from Millenicom's people. They said they were checking with Verizon, but I never heard back anything.
So, I just called Verizon, said I had an account thru Millenicom, and that I was the end user, and stated the problem. Well, that got the ball rolling on the problem.... But I guess Millenicom NEVER called Verizon about my issue (since this was the first Verizon was hearing about it). So, Verizon called Millenicom and wanted to know why they didn't report the incident.
OH MERCY, did I get a slap on the wrist from Millenicom, and a threat to cancel my account if I EVER overrode them and called Verizon directly again. That week I just said **** it, and cancelled.
Not sure who's doing tech support these days, but it definately had some issues back then..
What ever happened to Jarrod? | |
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Jack_in_VAPremium
join:2007-11-26
Mathews, VA
kudos:1 | Millenicom is a reseller of Sprint Wireless Broadband I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint. | |
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Review by jsme304
member for 2.3 years, 418 visits, last login: 12 days ago
lodged 79 days ago
- Lampasas,Lampasas,TX
- $70 per month
- "We have the ability to use Sprint 3G service"
- "What is their to say about a company that is a reseller.."
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I been with Millenicom since Sept. of '09... since then, our only dealings with Millenicom is that they debit our credit card on the first of the month.. for the use of a provided Sprint modem phone number. With that phone number and a modem that I purchased on the net... I am able to use the Sprint 3g Wireless network ... Nothing more or less.. Millenicom provides a service that I accepted and is using.
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