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Millenicom page on DSLReports
Six Month Rating

Reviews:
bullet 94 reviews (58 good) (18 bad)
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Review by krypt0 See Profile

  • Location: Midwest
  • Cost: $90 per month
Good "Consistant speeds, good coverage, no contract "
Bad "Hard 20GB cap"
Overall "Great alternative for Verizon data only"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Used for storm chasing / mobile internet

Hardware (All customer owned):
1. Novatel Wireless MiFi 4510 4G Jetpack
2. Pantech MHS291LVW 4G Jetpack
3. Pantech UML290VW 4G USB Modem
4. Novatel Wireless USB551L 4G USB Modem
5. LG VL600 4G USB Modem

Data Limit (monthly in GB): 20
Provisioned Speed: N/A
Received Speed: N/A

member for 11.4 years, 169 visits, last login: a few hours ago
updated 17 days ago

Comments:






Review by LeighS See Profile

  • Location: Salem,Lee,AL
  • Cost: $90 per month
  • Install: about 3 days
Good "No Contract, Helpful Customer Service"
Bad "Capped with no pro-rating; only one package available"
Overall "Still a good deal. Good speed. Reliable as VZ will let them be. I'm happy."

We've been using Millenicom for just over a year now. All in all we are happy with the service.

The price increase was a little steep with no increase in monthly allotment.

Our only real complaint is that there is no pro-rating if you reach the cap before the end of the month and there is no roll over. We could deal with the no pro-rating, but no roll over is a bit much if you are only 3-4 days from the end of the month.

We live very rurally , and on the back side of the hills from most towers, and VZ towers are the only ones that reach us. (We have this issue with cells as well). We don't watch TV, have cable or satellite, so the internet is our only real source for news. We literally ration our daily usage.

We know they are at VZ mercy, but pro-rating or multiple package options would be great.

member for 66 days, 0 visits, last login: 66 days ago
updated 66 days ago

Comments:

Review by ggultra2764 See Profile

  • Location: Cambridge,Washington,NY
  • Cost: $90 per month
  • Install: about 999 days
Good "No contract, get connection speeds on par with VZW connection."
Bad "Monthly price is a little steep, 20 GB is a little low for needs of my family, Millenicom being at Verizon's mercy."
Overall "Still more reasonable with price than Verizon, but the price hike and issues with updating data usage have given me fits."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T Wireless Br..
I've seen enough positive feedback regarding Millenicom since I first heard about the service back in 2009. $60 for unlimited data usage at that time seemed like a great offer compared to the measly 5 GB Verizon was serving up for me. But by the time I was on VZW for over 2 years and I could choose to jump ship without getting an ETF, Millenicom had restricted its unlimited plan to Sprint towers and the best I could get was 5 or 10 GB data plans. This wouldn't work for me as I normally use somewhere between 10 and 15 GB a month on my Verizon connection which I get throttled for monthly. Thankfully, I first agreed to the Verizon contract back in December 2007 meaning a grandfather clause kept me from dealing with the overage fees Verizon began to hammer on their new customers in March 2008. though I still had to deal with throttling.

It wasn't until just recently I heard that Millenicom bumped up their Advanced data plan cap to 20 GB that I finally decided to jump on the chance to get their service and take advantage of their January offer where I could get the modem for free and only deal with activation and shipping fees, plus monthly payment. The online order I did went smoothly and I was able to get it four days after making my order. The modem's no where as bulky as my old Sierrra Wireless 595U Aircard I had from VZW, though still wide enough where I had to get enough space for it to fit on one of my laptop's USB ports. I did follow the instructions provided to me with the modem to install the access manager, though I did get a little confused when the installation program was nagging me for a file it needed to continue running.

So far on my first day, connection's been running smoothly as I am getting speeds about on par with my VZW connection which shouldn't be of much surprise for me considering Millenicom gets connections via Sprint and Verizon's towers. I'm glad to finally get something more reasonable from Millenicom.

UPDATE (2/2/2011): Switched out the access manager coming with the modem for the one from Verizon. Had no way to know how much data I'm using per month with the other one thus the switch. So far, I'm still retaining a good connection with the modem. The bandwidth fluctuated for a bit today, but I imagine it was only something up with the tower nearby since I was hammered by a snow storm. Latest speed test results I took via Speedtest.net are 1.13 Mbps for download and 0.39 Mbps for upload with 139 ms for latency.

UPDATE (6/21/2011): Approaching the five month mark since hopping over to Millenicom. Connection's still holding up well for me for the most part with the occasional drop to 1XRTT speeds which is mostly the fault of my nearby tower. Latest speed test results I took via Speedtest.net are 1.18 Mbps for download and 0.49 Mbps for upload with 210 ms for latency.

UPDATE (1/22/2012): Been on Millenicom for nearly a year. Like many folks, I was a victim of the frequent fluctuating data speeds that hit Millenicom users from a couple months ago to the point where I was barely getting 300-400 kbps in data speed at points. The problem has been gone for about a month now and I've noticed a great amount of improvement in my data speeds as of late meaning either my nearby tower must have been upgraded or less people in my area are using the tower for 3G data coverage from Verizon. As of this update for my speed test, I clocked in at 1.76 Mbps for download speed and 0.51 Mbps for upload speed.

UPDATE (4/1/2013): Now been a Millenicom customer for over two years now. Recently decided to switch over to the 3G/ 4G Hotspot plan since my mother was in need of a new Internet connection since the Sierra Wireless 595U aircard she's had from Verizon Wireless for over 5 years now has started to break apart on her and figured I'd get it since Verizon's nearing completion on covering their network with LTE and I still only get EVDO/ 1XRTT speeds out here. Since my mother's desktop computer lacked the ability to connect to wireless on its own, I also winded up buying a Wi-Fi adapter off Millenicom so she would be capable of connecting to the hotspot

I'll admit my experiences with it were tricky for the first couple weeks I had it due to this being my first-time effort with personally playing administrator with the hotspot and knowing the ins and outs of working with it. My main snag was since I had the hotspot upstairs in my second-floor bedroom, my mother could barely get a workable connection for it from her downstairs computer and the hotspot was only covering the upstairs of our house with effective coverage. So I had to wind up buying a range extender to increase the effective range of the hotspot (know routers would be more potent with coverage and range, but the extender wasn't so costly) and have my mother's computer connect to the extender instead of the hotspot to get her a workable connection.

Knowing how to work the hotspot now and having two floors of our house covered in wireless with both hotspot and extender, the hotspot's been working really well. Though I only get EVDO on it right now, I still get a great connection with it with both my laptop and mother's computers connected and the latency is a great improvement over my old USB 760 modem I had from my old 3G Advanced plan, with some instances where I get latency below 100 ms. In the latest speed test I did with the hotspot via my laptop, I got 1.15 Mbps for down speed and 0.61 Mbps for up speed with a latency of 125 ms.

UPDATE (4/20/2014)- Now been on Millenicom for over 3 years now. Up to this point, I had been using both my hotspot and reactivated 3G advanced plans for data services from them and I've had LTE coverage out here for the hotspot since June of last year. But with news of monthly rates going up for both devices and a hard cap being enforced on them starting in May, I'm planning to kill my 3G Advanced plan to cut on costs for the bill as I can't afford being hit up for $180 a month for two devices, especially when one of them is for a grandfathered plan Millenicom no longer offers. $90 a month for 20 GB of data use is still cheaper than what you would get hit up on a contract from Verizon for. But I'm now gonna have to look into getting a cheaper means of data to use as a backup option and that's likely gonna come from my prepaid AT&T cell phone plan I'm on, because I'm not coughing up an extra $90 to Millenicom for data I'm not gonna use the full amount of each month.

UPDATE (5/17/2014)- Now have a new issue with Millenicom in the form of their data usage information not always being current. If they're enforcing a hard cap now, would be nice if the data usage information was updated more frequently so I know how close me and my family are getting to their 20 GB cap. It's gotten bad enough where I've had to more frequently rely on Verizon Wireless' site to get that information, despite the fact I get the impression the information may not be accurate since Millenicom's records for a day when they update have it as being different (12.5 GB from Millenicom as of Thursday when I contacted them vs Verizon having me close to 13 GB).

I upgraded my prepaid cell phone with AT&T to give me 2.5 GB of data with tethering/ hotspot functionality to use as my backup for data use. Will see how it gets me through the rest of this month. Suffice to say with my complaints that I have over Millenicom being at Verizon's mercy, this is regrettably the best option I can get out here for Internet in terms of price and data use.

UPDATE (8/2/14)- After getting complaints from family over having to cut data speed or connections over the past few months to conserve on usage due to Millenicom's new rules and price hike, I've been forced to have to cave into paying for 20 GB of additional data effective this month in the event we get close to the regular data cap. This is regrettably gonna be adding more to what I pay each month for wireless technology from $150-$180 each month to now possibly $225. I really hope either I get something better for Internet from a regional provider sometime soon or Millenicom's able to work something out with Verizon so I'm not paying a freakin' arm and a leg each month just to get Internet out where I am.

member for 7.1 years, 2759 visits, last login: a few hours ago
updated 78 days ago

Comments:

Review by Mr Matt See Profile

  • Location: Eustis,Lake,FL
  • Cost: $90 per month
  • Install: about 3 days
Good "Now using Verizons 4G network."
Bad "Verizon is jerking Millenicom around impacting their customers service. "
Overall "Expensive with 20GB cap for $89.00 per month and an additional $89.00 if 20 GB cap reached to continue service."
Pre Sales Information:
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Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered the advanced VO 20 GB package from Millenicom. the service rides on the Verizon network. I ordered service early on a Monday morning and received modem in three days via priority mail.

Installation of modem driver and mobile link 3 was completed successfully even though Windows nagware tried to screw things up. Plugged modem into USB port and Windows immediately demanded that I provide disc containing a driver, before I was able to download driver and application file from modem's on board flash ROM. Once application and driver was unzipped the installation went flawlessly.

So far I am very satisfied with the service. I ordered a Cradlepoint MBR-1000 which I just received. Once I get the router set up I will see if the wireless connection can replace my Comcast connection. So far the Comcast usage meter has never indicated over 3GB downloaded during any month so far since it was introduced.

I will post my speeds as soon as I complete installation to the MBR-1000 Router.

Updated 7/11/14

Service now uses Verizon's 4G LTE Network and wireless hotspots. Excellent speed when Verizon has not throttled customer to 200 KBPS because they exceeded 2 GB of usage, even though Verizon is not suppose to. $59.00 was a reasonable price for broadband service, $89.00 not so much. Verizon seems to want Millenicom to go away. Millenicom provides good service.

member for 6.7 years, 1805 visits, last login: a few hours ago
updated 100 days ago

Comments:

Review by David_K See Profile

  • Location: Athens,Marathon,WI
  • Cost: $90 per month
Good "Speed, Mobility, Startup Cost, PAYG, Low Latency"
Bad "Price, Connection Blackouts, Throttling, Company future hazy, rigid data allotments. "
Overall "A better alternative to Satilite and POTS internet connections"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Living in a rural area is a pain when it comes to getting decent internet, I was on ~20kbps dial-up for 2 years before biting the bullet and ordering from Millenicom after finding them on Wikipedia. Start up cost is reasonable, mine was under $150, my mifi hotspot arrived in a timely manner and I was online within minutes of opening the package. I'm lucky enough to have a 4G tower around 4 miles from my house and so far the mifi has got at least a 2 in all exterior-wall rooms. Most times I get 3-4 bars, all without any antenna or amplifier of any sort.

Latency is very low as well, never exceeding 250ms and most of the time well under 100ms, it beats both satellite and dial up in this aspect. Mobility is a factor, if you aren't a heavy internet user and are quite the road warrior Millenicom's service will suit you well. Personally, I leave it tethered to my desktop 99% of the time and am happy with how I can easily set it and forget about it. On average I have to restart it once every few days after it starts acting up. The service is prepaid in monthly intervals and you can cancel at any time or put your account on a 'vacation mode' of sorts for 3 month at low cost to forfeit a reactivation fee.

I have noted on several occasions I'm bumped down to 3G for several hours before 4G is back up, it's hardly worth mentioning unless you need a 24/7 4G connection. Recently I had to contact Millenicom support regarding end of month throttling of my account at ~10GB of monthly usage. The tech I spoke with was accommodating and knowledgeable and assured me I should be getting much faster speeds, promising to escalate the matter with their main office. Full speed wasn't restored until 3 days after when my billing cycle entered the new month leaving me to believe the problem was with Verizon and that Millenicom did nothing to get my SIM un-throttled. I lost out on at LEAST 5GB of data that I prepaid for that month which is valued at around $25, if this turns out to be a continuing trend I'll downgrade to a $60 plan direct from Verizon for 10GB as I'm adverse to paying for data I am prevented from using.

Since Millenicom resells Verizon's data you are putting yourself at the mercy of Verizon because they can push anything down the pipes they want and without a contract you could find yourself without internet in a month's time if Millenicom is forced to discontinue carrying the service. We have already seen this happen once earlier this year when Verizon forced Millenicom to raise plan price. Also, at the moment it seems Verizon won't allow Millenicom to offer any data packages besides the 20GB capped data package.

>>> Some prospective for first time users moving from an uncapped broadband connection:

Don't expect to watch ANY videos online or download any AAA game titles with this service, 20 GB isn't much when it comes to multimedia and you'll easily blow through your cap with a couple big games or a dozen hours of video (depending on stream quality) but for everyday browsing or mulitplayer games it's fine and blows dial up out of the water. I encourage you to install software on your main use PC to measure and keep track of your usage as Millenicom's data usage reports only come out about once every 4 days.



member for 170 days, 64 visits, last login: 1 days ago
updated 139 days ago

Comments:

Review by compuguybna See Profile

  • Location: Nashville,Davidson,TN
  • Cost: $59 per month
  • Install: about 3 days
Good "No contract"
Bad "Congested Towers on Verizon, Poor 3rd party tech support"
Overall "No Contract, Mobility, Tech support doesn't always follow up"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

UPDATE 5: August 25, 2010. Started to receive "Authentication Errors".."Remote Computer not responding" and "password/username/authentication issue".....Tech support was stumped by this. Got slapped on the wrist by Millenicom
for contacting Verizon directly after Michelle at MC tech support didn't follow up on problem.
Cable High Speed internet is coming Sept 12
from Charter.

UPDATE 4: August 3, 2010. I have to give tech support a notch down. Millenicom's third party tech support has the knowledge to troubleshoot......but.....they need improvement in followup.
The last support call identified themselves as "Innovative Support Solutions" (Michelle)
sometimes there seems to be a lack of communication between them
and Verizon....
I also got a snoddy call from Dennis Castle the day after I called Verizon myself about the issue. NEVER CALL VERIZON DIRECTLY they
said.


member for 5.3 years, 2443 visits, last login: a few hours ago
updated 158 days ago

Comments:

Review by Jack_in_VA See Profile

  • Location: North,Mathews,VA
  • Cost: $69 per month
Good "I have had few problems with the Hotspot plan"
Pre Sales Information:
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Services:
Value for money:
(ratings match consensus)

Received the Verizon Hotspot Novatel 4620 LE device and immediately got online. This was to replace the 4G service from Sprint through Millenicom that was suddenly terminated by Sprint. I'm much happier with the Verizon LTE service.

member for 6.9 years, 3664 visits, last login: 105 days ago
lodged 294 days ago

Comments:

compuguybna

join:2009-06-17
Nashville, TN

price increase?

Going to $89?

Jack_in_VA
Premium
join:2007-11-26
North, VA
kudos:1

Going to $89

Yes price increase effective 5/1/2014






Review by OmegaWolf747 See Profile

  • Location: Royal Oak,Oakland,MI
  • Cost: $70 per month
  • Install: about 20 days
Good "No contracts, pretty reasonable prices"
Bad "Are at the mercy of upstream ISPs and sometimes must change the rules"
Overall "Not ideal, but if you can't afford cable, it's better than dialup"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been using Millenicom since May 2009. I started out on their Verizon service with the Pantech U175 modem for $59.99/month. It was pretty fast, although there were frequent disconnects. I liked it well enough until Verizon got stingy and ordered Millenicom to enforce first a ten, then 5 GB cap on our bandwidth usage.

Now I'm using their new unlimited $69.99/month service, which connects to Verizon Wireless via the Jetpack Mifi 4620LE. It's much faster than the old 3G one I was using. The only downside is a 20 GB monthly cap that's all too easy to bump up against.

Since the recent firmware update, I'm unable to login to the device settings webpage. :-(

member for 5.6 years, 282 visits, last login: a few hours ago
updated 326 days ago

Comments:

Review by IowaMudRider See Profile

  • Location: Montrose,Lee,IA
  • Cost: $69 per month
Good "Speeds, Gaming works good"
Bad "signal needs improvement to unleash full potential, 20GB cap"
Overall "If you are a wireless tech geek and have no other options except satellite go for it!"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·exede by ViaSat
·WildBlue
Wireless is by nature a shared resource. Most people plug in the modem and just expect it to work. sure if you get lucky that will probably do, but for people like me who are 4miles from the the tower through some heavy trees, it takes a little more thought to get things going. also being a shared resource your speeds on wireless will never be consistent its just the nature of the beast. i can get 2mbps down one second and the next second it could be running at dialup it just depends on what others are doing on the tower. the equipment i use is a Cradlepoint Mbr 95 with a Franklin u770 modem (apparlently i got the last 69.99 plan with the u770) and it did take many hours of tweaking to finally get them to cooperate and work with all my wireless devices, and i consider myself excellent with technology so it may be confusing for the end user, luckily sites like this are here to help those who seek help. gaming online with 3g isnt exactly the best but it will work, and if you use steam which is known to force 2gb+ updates before you can play games, the 50gb cap is a no brainer. overall very satisfied with the service and cant wait to see what sprints lte will be like when it comes to my area!

Update 10/19/13, well that didnt last long! millenicom lost their deal with sprint, HOWEVER they are providing me with a Free verizon mifi hotspot with a 20gb data limit we will see how that works out! its nice to see a company that looks out for their new customers!

Update 10/28/13 - well turns out Millenicom was able to keep their deal with sprint so i am able to keep my 50gb plan instead of switching to a 20gb hotspot very happy with that!

Update 10/30/13 ..... okay im not trying to spam... well turns out that sprint has reversed their reversed decision to keep millenicom and are instead cutting off accounts starting tomorrow? wow....now i will have to go with the hotspot plan or a different provider

within the next couple of days. if anything it is not millenicoms fault and more sprints fault and im very upset at sprint and not at millenicom really.

Update 11/14/13 - i have been rocking along with millenicoms new hotspot... i am in a no service area and i get 2 bars of LTE (-109 Rssi and snr 4 for you nerds) and the speeds are AWESOME here is a normal speedtest result i get...

»www.speedtest.net/my-result/3096921404

The connection so far has been ROCK SOLID i played Payday 2 on my pc online ALL DAY without so much as a hiccup.. and the bandwidth used was just 200mb~ for that entire session.

member for 1.1 years, 103 visits, last login: 2 days ago
updated 340 days ago

Comments:
pizzaman1

join:2005-09-07
San Francisco, CA

Another provider

I think cyberonic offers similar plans

Review by toccata See Profile

  • Location: Morrison,Jefferson,CO
  • Cost: $80 per month
Bad "Awful"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Before contact Millenicom I checked with Sprint if the service available because it was not before...Sprint says they had added towers but since I am signing with Mollenicom, of which the CSR had no knowledge of existence they advised me to check with Millenicom. I called Millenicom Sales & Services, was on hold for about 20 min. got the representative on line that is working from the home: child is crying, dog was barking and she was able only to send me to the website while I was specific: if there is a service available. I was told to sign and since it was a weekend to wait until Monday to get device activated and pay on line activation fee $50 and the month in advance. I did. Services are not available. The business refuse to issue a refund for charges. They also neglected to unlock the hot spot mi-fi device that I own. It took several times to call to get that done. No refund still: they say that their "policy". I asked to e-mail their "policy" but the business haven't done that either.

Awful. Millenicom perhaps makes the most revenue of sales what they don't have and never provide.

Almina Kaselis

member for 1.2 years, 1 visits, last login: 1 year ago
lodged 1 year ago

Comments:

Duramax08
To The Moon
Premium
join:2008-08-03
San Antonio, TX

return policy

Millenicom has a 24-48 hour return. Once you receive the package in the mail and you find that you dont get service as mentioned, you can call them up letting them know your situation informing them it doesnt work. They then will work with you to setup a RMA for returning it. I had a friend that signed up by accident for the sprint plan (she doesnt have good sprint signal). Once she found out that she didnt get a signal, she called them informing them and they set up a return for the device. I think she had to pay for shipping, but that was it. She later swapped it out for the 20GB plan which is through verizon.
w5nl

join:2011-11-13
Reviews:
·Millenicom

1 edit

Just a MVNO...WTF?

I've had NO issues with Millenicom. Please understand a MVNO(Mobile Virtual Network Operator) is just that. VIRTUAL. They consist of a billing and marketing department. Tech support comes from owners manuals. It is what it is. The ideal situation is a Sprint phone(or whatever carrier your Millenicom device uses). If your home tower is the issue, both your phone and BB will be affected. Call Sprint and bitch about your phone and BAM! your BB is fixed.

Cut the MVNO some slack unless you have billing problems with them.

Want the real deal map for the carriers go here »sensorly.com/map/4G/US/USA/Sprin···10sprint

Maps are updated frequently by users with the Sensorly app installed. Mostly tekkie truck drivers. It works quite well.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Just a MVNO...WTF?

Perhaps if Millenicom marketed their product and were up front about them being a MVNO it would be easier for customers to understand. However, they have never done that instead choosing to outsource their tech support and providing the dismal support that goes along with it. They should have provided better service to the OP and a more streamlined return process not to mention better customer service. Just because you have had good experience doesn't mean everyone will.

Jack_in_VA
Premium
join:2007-11-26
North, VA
kudos:1

Re: Just a MVNO...WTF?

Millenicom is upfront. It's not their problem if people can't understand they are a reseller of Sprint and Verizon wireless. If people want their hands held they should purchase the service directly from Sprint or Vz.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Just a MVNO...WTF?

said by Jack_in_VA:

Millenicom is upfront.

Go fish. Where on their website does it say, imply, or anything else that they are simply a MVNO or reseller of a service? Nowhere.