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Review by dvan 
member for 3.3 years, 0 visits, last login: 3.3 years ago
updated 3.3 years ago
 Clive,Polk,IA
 $60 per month- (month by month)
 about 3 days "Great Customer Service, Lower cost (tax's), No Contract" "None with Millenicom. Verizon has some." "Very - Very Good choice"
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Much better than the underlying carrier (Verizon in my case) customer service and price. Had issues with initial router setup. Millenicom was very helpful in direct dealings and 3-party (manufacture) conversations. It took a few days to solve, but solved it was. The router people (Cradlepoint) were excellent also.
This is much better than the Sat. System it replaced (tower finally close enough to me, with external Ant. usage). Highly Recomended to anyone needing wireless internet provider.
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Review by songsearch
member for 4.1 years, 11 visits, last login: 2.3 years ago
updated 3.4 years ago
- Angelus Oaks,San Bernardino,CA
- $70 per month
- (month by month)
- about 4 days
- "They send the modem within a couple of days?"
- "Deceptive marketing, no call back from tech support, poor connectivity"
- "Not happy, should have stuck with Sprint"
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Had Hughesnet dish, ditched because of bandwidth cap, moved to Sprint, ditched because of bandwidth cap. Moved to Millenicom because it was advertised as 'unlimited' bandwidth. Guess what? They have a bandwidth cap. Have no other good options at this point (no DSL or cable out here). Millenicom is using the old 'carrot and stick' to force me into paying more for a higher priced and supposedly 'unlimited' account through throttling, and emails threatening to close my account for excessive usage, which is untrue. Unless and until these problems are resolved, I can't recommend that anyone sign up with this company.
Update 10/16/09
Took the plunge into the 'unlimited' account about a month ago. So far, the only 'unlimited' part of this deal is the problems. Sproradic broadband from the the get-go, sometimes no EVDO for hours. Today, no connection at all until 8PM, and it's pitiful slow, likely from a tower far away. I spent a couple of hours on the phone to tech support earlier today, who finally gave up and referred me to Sprint tech support. They passed me around to three different people who couldn't figure out who I was, and wanted to know why I was trying to get tech support on an account without my name on it. Apparently Millenicom's fictitious business name with Sprint is something like Celestial Seasonings or somesuch crapname, and guess what, I don't know their first pet's name so I couldn't pass the security check. No help there whatsoever.
One other note: the Franklin modem disables the other USB ports on my laptop whenever it's in use, so I can't use external drives when online. This happens on two separate machines, so it's not a machine-specific problem. Millenicom tech support has no help here either.
Update 10/26/09
The Franklin modem crapped out completely right after my last update, and a Sprint tech declared it dead. New (well, another) Franklin replacement modem finally arrived 10/24, a week after they said it would be sent 'immediately'. Plugged it in to my USB port, and immediately got an error message "USB device not recognized, blah, blah, blah, replace device". Wonderful. After paying for a week of no internet, this is what I get. If I jiggle it around in the USB port, sometimes the modem is recognized, and I can get online, at a fantastic speed of 300. Wow. I used to get up to 900 on Sprint with the same antenna on a Pantech XP-500. The Franklin modems are either incompatible with Toshiba laptops, or they are just plain junk. Back on the phone to tech support. This sucks.
Update 12/20/09
I tried a coffee can antenna, no luck with that, tho.
Played with the external mag whip antenna positioning, and put a large piece of sheet metal under it for a ground plane, and now I'm up to 6 bars and 670 on the speedtest. Modem seems to have settled down -- drops the connection occassionally, but not enuf to complain about. Seems to be the best I'm going to get without spending money on a directional antenna, which may not help anyway if I understand the coffee can test correctly.
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 Review by T_Flight
member for 5.3 years, 120 visits, last login: 2.5 years ago
updated 3.4 years ago
- undisclosed location
- $49 per month
- (month by month)
- about 7 days
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Removed
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 Review by mooch
member for 11.5 years, 4159 visits, last login: a few minutes ago
lodged 3.4 years ago
- Johnstown,Licking,OH
- $69 per month
- about 1 days
- "unlimited plan through the Sprint network and no contract"
- "at times customer service is a bit lacking...though I've seen far worse"
- "Far better than signing on directly with Sprint or Verizon and blows hughesnet away!"
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I had mentioned that tech support is a bit lacking. I've not really had issues to put them to a test but one great thing is that you do talk to someone here in the states rather than in India.
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Review by wareagletsf
member for 7 years, 1578 visits, last login: 238 days ago
updated 3.5 years ago
- Hartford,Hartford,CT
- $69 per month
- about 3 days
- "Unlimited for 69.99, easy setup, good speed"
- "GPS is a hit and miss"
- "good service for the travling laptop, needs better GPS service"
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I like the service, I am in a urban area(Hartford CT), but it is next to impossible to get DSL installed at work, so this meets my needs for work and or commuting access.
I love the no cap on the unlimited, I was on sprint and ended up with $200 to $300 a month in overages.
Speeds are not great but not totally bad either.
gps is a hit or miss for tracking movement.
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 Review by Kevin_H
member for 3.7 years, 124 visits, last login: 2.9 years ago
lodged 3.5 years ago
- Suffolk,Suffolk City,VA
- $60 per month
- "1,000,000 % better than hughesnet, pings are 100 and below instead of 3000 and below like hughes, doesnt go out when it rains!!!"
- "Peak times are still present but understandable and not a hack job like hughes peak hours"
- "Grade: B"
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If you have dial-up or hughes, GET THIS NOW YOU WILL THANK ME A MILLION TIMES IF YOU DO I PROMISE YOU!!!!! except if your a gb whore....then you may despise me...aha but if you like speed or gaming get this, i really mean it. it relieves all the anger you've accumulated with hughesnet. 
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Review by jane8851
member for 3.9 years, 334 visits, last login: 94 days ago
lodged 3.5 years ago
- Greenville,Greene,NY
- $59 per month
- "Good customer support."
- "5GB cap."
- "Better than sat or dialup if you have no other options."
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Good choice if your options are otherwise limited to sat or dialup.
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 Review by caribconsult
member for 10.1 years, 1366 visits, last login: 23 days ago
updated 3.6 years ago
- Mayaguez,Mayaguez,PR
- $69 per month
- about 7 days
- "Excellent deal, good tech support, portable"
- "none so far."
- "The best WBB deal around, a definite alternative to satellite"
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I was a disgruntled Hughes satellite user, and to make a long story short, I finally got out of my contract with no penalty, and they gave me a partial rebate for what I spent on gear.
After trying out Sprint to see if I had enough signal, which I did, I switched to Millenicom.. Millenicom's offer was almost $20 month less, with no contract, and they also used a better device, the Franklin CDU 680 USB modem. MC is a sprint reseller so they operate over sprint's infrastructure. If sprint works, they'll work.
They sent the package (modem and router) via Post Office Priority mail and it arrived in 4 days, and everything was up and running that afternoon, and within one or two afternoons of reconfiguring computers and devices on my existing equipment, all wireless systems were operational and everything was working nicely on my 3 station network. My setup has had so many different types of IP connections that getting rid of the old tweaking was half the job.
Even before I owned their product, I had several good conversations with their tech support people and I was impressed by their desire to make it happen for you, with no BS.
So the choice was clear. Millenicom also offers a good deal on a compatible router, the Assent Wireless MBR-400, and they charge $50 less for it than if you bought it retail. So when you add it all up, it's a very good package for the money, it works smoothly and it's far superior to satellite in every aspect. Three cheers for Millenicom, and let's hope they grow and don't lose their personal touch.
UPDATE 8/1/08: MCom has raised their fee to 59.99/mo, but it is still uncapped and still works nicely, and still no contract required. They've also opened up their service to users who have their own devices.
UPDATE 3/09/09 I recently changed my equipment from the CDU680/Assent MBR400 combination originally sold to me by MCom, to a Sierra 598U I purchased on EBay for $99, and a Cradlepoint CTR500A router.
The difference is huge, especially in staying connected. The new rig stays on for days at a time, and when it does disconnect, it reconnects automatically, often within seconds. I've never caught it "dead in the water," unlike the CDU/MBR setup, which would 'crash,' for lack of a better term, when I plugged in my grid antenna. The grid works perfectly with the new setup, yielding about 16db gain of its rated 18db. The Sierra also seems to discriminate better between competing antennas, locking in to just one active pilot at a time, again, unlike the CDU, which jumped around all over the place, showing as many as 4 active pilots at one time. Speeds are at least as good, perhaps 25% better, but overall useability is way up.
MCom's headquarters tech support was terrific in making this switchover. Without mentioning names, as is requested by the forum rules, I emailed to one of their support personnel and received a telephone call from that person, and we took it from there, easily. I don't know if they'll do it for new accounts, but I already had an account for a year. Well worth the expense of the Sierra and the Cradlepoint, which I might point out, is a better router and has a more complete interface than the Assent.
UPDATE 10/09. It's closing in on two years that I've been using Millenicom and I have to say I'm pretty satisfied, especially since changing my hardware rig as described above. I did move up to the new "really unlimited" account for another $10 a month. It's worth it to me to not have to worry about ridiculous overage charges or getting cut off. And since internet is my main source for watching Yankee games, it would be easy to burn up 5Gb in a month...one game takes about 600Mb or more.
There's NOTHING else to choose from up here in the mountains where we live. Forget about DSL or cable, and you can read my comments about Hughes above and on a separate review of HN. Were it not for MBB, it would be death by dial-up. In fact, I used to keep a dialup account for those times when my HN satellite went down and for remotely accessing client computers, since HN worked like crap for RA. That's been canceled as unnecessary, saving me another $20/month.
Dealing with Millenicom has been fairly easy. I can email one of their senior techs and he responds quickly enough. He made the switchover from the CDU to the Sierra painless. So overall I'd have to give MCom a B+, maybe even an A for me individually since I really have so few other choices.
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 Review by mc1lean
member for 5.5 years, 154 visits, last login: 86 days ago
lodged 3.6 years ago
- Lincolnton,Lincoln,NC
- $70 per month
- about 1 days
- "Puts Sprint to shame"
- "None so far"
- "I'm happy!"
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Sprint threatened me so I moved, boy am I glad i did!
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Review by Robb0
member for 3.6 years, 1 visits, last login: 3.6 years ago
updated 3.6 years ago
- Louisa,Louisa,VA
- $69 per month
- "Easy to install"
- "Horrible, unreliable service, worst than dial-up."
- "Not recommended, their service is complete BS."
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When I first got Millenicom, it was amazing, the speeds, the reliability was pretty good; then, their speeds started dropping drastically, I was getting kicked off every five minutes and at some points, couldn't even get on. I talked to Tech Support and they said "perhaps people were working on the towers," which is complete BS considering I have had Millenicom since the beginning of the year and it's progressively getting worst. I got Millenicom because unlimited data seemed pretty sweet and I thought it'd be an upgrade from Wildblue's crappy service but I was evidently dead wrong. Ever since they put in their "FAP," is when the service got at it's worst. Such a disappointment and not recommended.
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