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Review by TLettuce 
member for 285 days, 4 visits, last login: 271 days ago
updated 271 days ago
 Goldendale,Klickitat,WA
 $70 per month- (month by month)
 "Sign up was somewhat reasonable and unlimited bandwidth is unheard of these days." "Coverage map is inaccurate. Customer service is unorganized, unprofessional." "Make sure you are truly covered before signing up, or get ready to be frustrated."
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I initially called and chatted with millenicom's customer service several times before I made any decisions. I looked to see if I was covered and it said I was, although sprint's coverage map showed me just on the edge of their data coverage. I wanted a wireless router so the only option I had where I live was with a mifi device, and the only plan that supports a mifi device is their BYOD (bring your own device) plan (69.99 /mo.).
One of their reps on the phone said that if their site shows me being covered then I am 'GUARANTEED' internet service at my house. Although I talked to someone in a chat and they said if my cell coverage isn't spectacular (I get 4 bars roaming at home) I should be wary.
So fine, I ordered a sprint/novatel wireless mifi 4082 device. When it got in I called millenicom to set it up, as with most other times I have called I got a couple people I couldn't understand or simply cut out (cheap headsets I assume... I called a friend right after, asked him if he could understand me clearly and he said yes every time no problems, so it's not me cutting out) So I set up a BYOD plan. that took about an hour (simply because the guy was so hard to understand) . This was done by about 1130am.
So I couldn't activate my device at home, called millenicom about it, they were very nice, thorough, and understanding so far. We discovered my signal was a 1xsomethingsomething, and I needed an evdo signal to activate my device. The closest one I could find was out in a wheat field 25 miles from my house (no joke, wonder if anybody could see me out there with my laptop?) So I activated it got about 700kb/s right off the bat.
I was very excited, so I went home and got 60kb/s max if I wasn't totally disconnected and most of the time it was about 15-30kb/s which is essentially dial up but less reliable. I tried it until this morning to see if my speeds changed, they didn't.
I called millenicom to cancel my service because they told me if I contacted them within 24 hours of sign up I could cancel with a full refund. (had to call twice, the first person I got I couldn't understand) The guy told me I had to cancel online, I told him I have no internet, and he said that I have to be getting a minimum of 400kb/s and gave me a ton of attitude. I wasn't going to argue with him about it though, I took care of all my animals at home and rushed to town to cancel before the 24 hours.
Came into work to use the internet, was unable to log in with the log-in info that was gone over extensively on the phone when I signed up. So I had to open another chat to ask to get logged in to open a cancellation ticket, because they couldn't help cancel either.
When I finally got logged in I was so worried that I have lost my money by this point that I was extremely frustrated. In my ticket I mentioned some key issues I had and that a lawyer would be contacted if I don't get a refund. An hour later they told me I will still be eligible for a full refund. I will update on here if I don't get it for some reason.
So in the end 24 hours of confusion and frustration is all I've gotten out of millenicom.
Comments:
 nogaps
join:2011-01-08
Greenbush, MI | Coverage can be a tricky thing I understand that you didn't have a good initial experience, but just be aware that the right type of external antenna can often make a big difference to signal levels. | |
| | | somestime ETA doesn't always matter Sounds like you were just to far from a tower.. an ETA might help boost your signal better, but for me I'm only 3 or 4 miles from one.. I was still getting low speeds because of an over crowding issue on the tower, which this company will not do much about..
Good luck!! | |
| Reviews:
 ·Millenicom
·US Cellular
| Too much of a risk. My biggest issues were that I was misled initially, and that I wasn't allowed to cancel my service on the phone even though I signed up for the service on the phone.
I had looked into external antennas but I'm not even sure there is a spot on the device to connect one. Even then I would have been out of the 24 hour refund period had I ordered one. And who knows if it would have gotten me enough of a signal anyways... potential waste of money.
I'm with us cellular now anyways, and without an external antenna I get acceptable speeds. | |
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Review by garymace
member for 1.9 years, 1 visits, last login: 1.5 years ago
updated 1.4 years ago
- Mooresburg,Hawkins,TN
- $59 per month
- "Only choice I have right now. other than that... no goods."
- "Slow, unreliable, too expensive for speed."
- "If this is your only option like me, well, I guess you are stuck. Don't expect much."
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I use millenicom because where I live, I have few options. It works OK
70% of the time but I am by no means happy with it. It is slow,
unreliable and expensive for the speed you actually get. Also, took forever to get it to work. First gadget they sent didn't work and it was like pulling teeth to get a replacement.
Praying that real high speed makes it to my area soon.
Comments:
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Review by wildridge
member for 5.1 years, 46 visits, last login: 4 days ago
updated 1.4 years ago
- undisclosed location
- $69 per month
- "Quick Shipping"
- "Didn't work"
- "Millenicom dropped the ball"
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I ordered the 598U modem and unlimited Sprint plan from Millenicom. According to the Sprint map, my area is covered well by 3G. When I received and installed the modem, it had no signal indoors or out. Millenicom tech support passed me on to Sprint. Neither Sprint or Millenicom could figure out why the modem wouldn't work. After 6 days of calling and holding and hearing them blame each other, I asked for a refund and they agreed. I didn't receive my initial $15 shipping fee back and it cost me $5 to return it. So, I'm out $20 and several hours of time for this misadventure. I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint. Even though they didn't help much, the sales and tech support staff was friendly. The billing department, on the other hand, was absolutely rude!
Comments:
| | ISS? does ISS still do Millenicom's support?
www.interactivesoftwaresolutions.com/ | |
| | | Sprint Surprised Sprint helped or even talked with you since you're using a reseller. But this is another reason why resellers do just that and will never be anything else. | |
| | Reviews:
 ·ooma
·Virgin Mobile Br..
 ·Charter
 ·HughesNet Satell..
·Millenicom
| Millenicom's Tech Support Once upon a time, when I had the Millenicom Verizon plan (just right before I cancelled), I could not get ANY answer from Millenicom's people. They said they were checking with Verizon, but I never heard back anything.
So, I just called Verizon, said I had an account thru Millenicom, and that I was the end user, and stated the problem. Well, that got the ball rolling on the problem.... But I guess Millenicom NEVER called Verizon about my issue (since this was the first Verizon was hearing about it). So, Verizon called Millenicom and wanted to know why they didn't report the incident.
OH MERCY, did I get a slap on the wrist from Millenicom, and a threat to cancel my account if I EVER overrode them and called Verizon directly again. That week I just said **** it, and cancelled.
Not sure who's doing tech support these days, but it definately had some issues back then..
What ever happened to Jarrod? | |
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 Jack_in_VAPremium
join:2007-11-26
Mathews, VA
kudos:1 | Millenicom is a reseller of Sprint Wireless Broadband I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint. | |
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Review by Wartrace
member for 4.2 years, 923 visits, last login: a few hours ago
lodged 2.2 years ago
- Wartrace,Bedford,TN
- $59 per month
 about 7 days- "If it worked the cap is almost realistic"
- "It started out "ok" but now my top download speed is under 100kbps"
- "The reliability is terrible and I have not been able to get any help."
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I switched from satilite. For the first year my service was "ok", never saw the "up to" speeds of 1.2mbps but I did see speeds in the 600kbps range. This past fall (2010) it all went to poop. My download speeds are mostly below 100kbps while the upload speeds are in the 400kbps range. VERY RARELY will I see a burst of speed even close to 600kbps.
Millenicom tech support & verizon have given up on trying to help. The tower is less than 5 miles away. They claim it is on my end. I tried two different computers, with/without antenna. It works great right at the tower site but at 5 miles away it is poop.
Millenicom "offered" to let me cancel. I have over 250 dollars of equipment sunk into this folly. I will have to cough up another 300 dollars to get reconnected to satilite again. NOTHING HAS CHANGED ON MY END.
Sure- MAYBE it will work out for you. It worked for me for a while until verizon changed something at my local tower (coinkydink it was right during the 4G rollout that my service crapped out?????)
Was it worth the 500 dollars I lost? Heck no.
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Review by Shonya
member for 2.2 years, 0 visits, last login: 2.2 years ago
updated 2.2 years ago
- Portola,Plumas,CA
- $60 per month
- "High GB (IF you get to use it!)"
- "Terrible Customer Service"
- "Buyer Beware"
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After a few months of no problems, my account usage spiraled out of control. I do minimal usage: email and web surfing. No video streaming, no downloading. After numerous excuses and finger-pointing by the company, I unplugged the USB modem and stopped using it for an entire week. The account usage climbed at a rate of almost 1 GB per day! Clearly, the problem is Millencom's. They have refused to replace my modem (which I paid them $99 for) and to credit my account for the time I couldn't use it to prove that the problem wasn't on my end. They claim I may have used my 20 GB allotment by the middle of the month, even when I explained that I hadn't done anything but email and web page surfing (and proved 1 GB per day "usage" when not even plugged in). They still haven't solved the problem, and are looking now to blame another user on the property who has her own Millenicom account (cross-contamination, they claim - hmmm, sounds impossible). Beware of their customer service if you ever have a problem with them. They are not consumer oriented. What good are 20GB per month if you're getting booted out of the system because of glitches that are theirs?
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Review by Xenz
member for 7.9 years, 591 visits, last login: 2.1 years ago
lodged 3.2 years ago
- Minooka,Grundy,IL
- $69 per month
- about 7 days
- "Truely Unlimited, no contract so if you dislike you can drop without ETF."
- "Price, and latency."
- "Good until you can get a new landbase service."
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I was afraid originally to try this service seeing how I am a gamer. I have to say that it is excellent for what it is. I had a fixed wireless service that was terrible ping bounced from 50 - 15k all day long. This service you will get about 120ms-170ms constantly with short spikes to 300ms off and on, but not often. I play World of Warcraft and Team Fortress 2 on this service with no issues at all.
The one thing I was disappointed in with pre sales information was I requested to know about how much my ping would be on average with low amount of people using the service. Their response was spend 250 bucks to try it and just cancel if I don't like it. I know they could give me some examples because I checked out a 3G ISP before and they gave me ping reports to people using their service in my community.
All in all if you cannot get cable or DSL like me GET this it will get you by, my downloads speeds are about 130-250k and ping is average of 150ms. Also before you sign up make sure you figure out if you would be getting Verizon's towers or Sprints, because Verizon's towers you'll only get 5gb a month of data and Sprint is unlimited. Millenicom uses both towers depending on your location. I gave the value for money a 1 because I could get like 20mb or 50mb services from some ISP's for the same price.
P.S Anyone in Shady Oaks Minooka that use Cyber Broadcasting should change to this service.
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Review by hematitan
member for 3.8 years, 99 visits, last login: 2.5 years ago
lodged 3.2 years ago
- O Fallon,Saint Charles,MO
- $70 per month
- about 5 days
- "Good for browsing, can take anywhere, no contract, good company"
- "bad for streaming and not too great for xbox live"
- "This will get you by until you move or get a better internet connection."
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I signed up for MCOM in October 09 when I found out the Sprint package was unlimited. It truly is unlimited... Only the Sprint package though. There is no DSL available where I live so I managed to get by on Cricket (absolutely horrible) for 3 months before I found MCOM. They have a very nice sales team and my usb modem was ready to go when I got it. My signal was around 60% (-80dbm) at first until I bought a nine inch omni-directional antenna and mounted it outside and that brought my signal up to 90-100% (-69dbm). My max download speed was always at 1.2mbps and my ping time was usually 200-400ms. It was a lot faster than dialup, but cannot compare with a fast dsl or cable connection. I played a lot of mw2 on it but had a hard time connecting on some matches and experienced a lot of lag. I also had to wait for videos to buffer a lot of times. Basically, If you have a choice between this and satellite you should definitely get this. If you can get DSL or Cable, which I'm guessing you probably can't if your reading this, then go that route. If I traveled this would be a good choice for me though. This is my last month with Millenicom. I found a better solution bridging two nanostations between my house and my neighbors 2 miles away with a clear line of sight and a dsl connection. Thanks Millenicom for keeping me connected the last five months.
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Review by songsearch
member for 4.1 years, 11 visits, last login: 2.3 years ago
updated 3.4 years ago
- Angelus Oaks,San Bernardino,CA
- $70 per month
- (month by month)
- about 4 days
- "They send the modem within a couple of days?"
- "Deceptive marketing, no call back from tech support, poor connectivity"
- "Not happy, should have stuck with Sprint"
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Had Hughesnet dish, ditched because of bandwidth cap, moved to Sprint, ditched because of bandwidth cap. Moved to Millenicom because it was advertised as 'unlimited' bandwidth. Guess what? They have a bandwidth cap. Have no other good options at this point (no DSL or cable out here). Millenicom is using the old 'carrot and stick' to force me into paying more for a higher priced and supposedly 'unlimited' account through throttling, and emails threatening to close my account for excessive usage, which is untrue. Unless and until these problems are resolved, I can't recommend that anyone sign up with this company.
Update 10/16/09
Took the plunge into the 'unlimited' account about a month ago. So far, the only 'unlimited' part of this deal is the problems. Sproradic broadband from the the get-go, sometimes no EVDO for hours. Today, no connection at all until 8PM, and it's pitiful slow, likely from a tower far away. I spent a couple of hours on the phone to tech support earlier today, who finally gave up and referred me to Sprint tech support. They passed me around to three different people who couldn't figure out who I was, and wanted to know why I was trying to get tech support on an account without my name on it. Apparently Millenicom's fictitious business name with Sprint is something like Celestial Seasonings or somesuch crapname, and guess what, I don't know their first pet's name so I couldn't pass the security check. No help there whatsoever.
One other note: the Franklin modem disables the other USB ports on my laptop whenever it's in use, so I can't use external drives when online. This happens on two separate machines, so it's not a machine-specific problem. Millenicom tech support has no help here either.
Update 10/26/09
The Franklin modem crapped out completely right after my last update, and a Sprint tech declared it dead. New (well, another) Franklin replacement modem finally arrived 10/24, a week after they said it would be sent 'immediately'. Plugged it in to my USB port, and immediately got an error message "USB device not recognized, blah, blah, blah, replace device". Wonderful. After paying for a week of no internet, this is what I get. If I jiggle it around in the USB port, sometimes the modem is recognized, and I can get online, at a fantastic speed of 300. Wow. I used to get up to 900 on Sprint with the same antenna on a Pantech XP-500. The Franklin modems are either incompatible with Toshiba laptops, or they are just plain junk. Back on the phone to tech support. This sucks.
Update 12/20/09
I tried a coffee can antenna, no luck with that, tho.
Played with the external mag whip antenna positioning, and put a large piece of sheet metal under it for a ground plane, and now I'm up to 6 bars and 670 on the speedtest. Modem seems to have settled down -- drops the connection occassionally, but not enuf to complain about. Seems to be the best I'm going to get without spending money on a directional antenna, which may not help anyway if I understand the coffee can test correctly.
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Review by Robb0
member for 3.6 years, 1 visits, last login: 3.6 years ago
updated 3.6 years ago
- Louisa,Louisa,VA
- $69 per month
- "Easy to install"
- "Horrible, unreliable service, worst than dial-up."
- "Not recommended, their service is complete BS."
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When I first got Millenicom, it was amazing, the speeds, the reliability was pretty good; then, their speeds started dropping drastically, I was getting kicked off every five minutes and at some points, couldn't even get on. I talked to Tech Support and they said "perhaps people were working on the towers," which is complete BS considering I have had Millenicom since the beginning of the year and it's progressively getting worst. I got Millenicom because unlimited data seemed pretty sweet and I thought it'd be an upgrade from Wildblue's crappy service but I was evidently dead wrong. Ever since they put in their "FAP," is when the service got at it's worst. Such a disappointment and not recommended.
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 Review by entropy1
member for 10.6 years, 1177 visits, last login: 2.4 years ago
updated 3.8 years ago
- Windsor,Weld,CO
- $59 per month
- about 3 days
- "I cancelled"
- "5 Gig Cap"
- "5 Gig Cap"
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Ghah. A 5 gig cap.
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