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Millenicom page on DSLReports
Six Month Rating

Reviews:
bullet 92 reviews (57 good) (18 bad)
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Review by Mr Matt See Profile

  • Location: Eustis,Lake,FL
  • Cost: $90 per month
  • Install: about 3 days
Good "Now using Verizons 4G network."
Bad "Verizon is jerking Millenicom around impacting their customers service. "
Overall "Expensive with 20GB cap for $89.00 per month and an additional $89.00 if 20 GB cap reached to continue service."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered the advanced VO 20 GB package from Millenicom. the service rides on the Verizon network. I ordered service early on a Monday morning and received modem in three days via priority mail.

Installation of modem driver and mobile link 3 was completed successfully even though Windows nagware tried to screw things up. Plugged modem into USB port and Windows immediately demanded that I provide disc containing a driver, before I was able to download driver and application file from modem's on board flash ROM. Once application and driver was unzipped the installation went flawlessly.

So far I am very satisfied with the service. I ordered a Cradlepoint MBR-1000 which I just received. Once I get the router set up I will see if the wireless connection can replace my Comcast connection. So far the Comcast usage meter has never indicated over 3GB downloaded during any month so far since it was introduced.

I will post my speeds as soon as I complete installation to the MBR-1000 Router.

Updated 7/11/14

Service now uses Verizon's 4G LTE Network and wireless hotspots. Excellent speed when Verizon has not throttled customer to 200 KBPS because they exceeded 2 GB of usage, even though Verizon is not suppose to. $59.00 was a reasonable price for broadband service, $89.00 not so much. Verizon seems to want Millenicom to go away. Millenicom provides good service.

member for 6.5 years, 1727 visits, last login: 1 days ago
updated 21 days ago

Comments:

Review by David_K See Profile

  • Location: Athens,Marathon,WI
  • Cost: $90 per month
Good "Speed, Mobility, Startup Cost, PAYG, Low Latency"
Bad "Price, Connection Blackouts, Throttling, Company future hazy, rigid data allotments. "
Overall "A better alternative to Satilite and POTS internet connections"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Living in a rural area is a pain when it comes to getting decent internet, I was on ~20kbps dial-up for 2 years before biting the bullet and ordering from Millenicom after finding them on Wikipedia. Start up cost is reasonable, mine was under $150, my mifi hotspot arrived in a timely manner and I was online within minutes of opening the package. I'm lucky enough to have a 4G tower around 4 miles from my house and so far the mifi has got at least a 2 in all exterior-wall rooms. Most times I get 3-4 bars, all without any antenna or amplifier of any sort.

Latency is very low as well, never exceeding 250ms and most of the time well under 100ms, it beats both satellite and dial up in this aspect. Mobility is a factor, if you aren't a heavy internet user and are quite the road warrior Millenicom's service will suit you well. Personally, I leave it tethered to my desktop 99% of the time and am happy with how I can easily set it and forget about it. On average I have to restart it once every few days after it starts acting up. The service is prepaid in monthly intervals and you can cancel at any time or put your account on a 'vacation mode' of sorts for 3 month at low cost to forfeit a reactivation fee.

I have noted on several occasions I'm bumped down to 3G for several hours before 4G is back up, it's hardly worth mentioning unless you need a 24/7 4G connection. Recently I had to contact Millenicom support regarding end of month throttling of my account at ~10GB of monthly usage. The tech I spoke with was accommodating and knowledgeable and assured me I should be getting much faster speeds, promising to escalate the matter with their main office. Full speed wasn't restored until 3 days after when my billing cycle entered the new month leaving me to believe the problem was with Verizon and that Millenicom did nothing to get my SIM un-throttled. I lost out on at LEAST 5GB of data that I prepaid for that month which is valued at around $25, if this turns out to be a continuing trend I'll downgrade to a $60 plan direct from Verizon for 10GB as I'm adverse to paying for data I am prevented from using.

Since Millenicom resells Verizon's data you are putting yourself at the mercy of Verizon because they can push anything down the pipes they want and without a contract you could find yourself without internet in a month's time if Millenicom is forced to discontinue carrying the service. We have already seen this happen once earlier this year when Verizon forced Millenicom to raise plan price. Also, at the moment it seems Verizon won't allow Millenicom to offer any data packages besides the 20GB capped data package.

>>> Some prospective for first time users moving from an uncapped broadband connection:

Don't expect to watch ANY videos online or download any AAA game titles with this service, 20 GB isn't much when it comes to multimedia and you'll easily blow through your cap with a couple big games or a dozen hours of video (depending on stream quality) but for everyday browsing or mulitplayer games it's fine and blows dial up out of the water. I encourage you to install software on your main use PC to measure and keep track of your usage as Millenicom's data usage reports only come out about once every 4 days.



member for 91 days, 43 visits, last login: 2 days ago
updated 59 days ago

Comments:

Review by toccata See Profile

  • Location: Morrison,Jefferson,CO
  • Cost: $80 per month
Bad "Awful"
Pre Sales Information:
Install process:
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Services:
Value for money:
(ratings well below consensus)

Before contact Millenicom I checked with Sprint if the service available because it was not before...Sprint says they had added towers but since I am signing with Mollenicom, of which the CSR had no knowledge of existence they advised me to check with Millenicom. I called Millenicom Sales & Services, was on hold for about 20 min. got the representative on line that is working from the home: child is crying, dog was barking and she was able only to send me to the website while I was specific: if there is a service available. I was told to sign and since it was a weekend to wait until Monday to get device activated and pay on line activation fee $50 and the month in advance. I did. Services are not available. The business refuse to issue a refund for charges. They also neglected to unlock the hot spot mi-fi device that I own. It took several times to call to get that done. No refund still: they say that their "policy". I asked to e-mail their "policy" but the business haven't done that either.

Awful. Millenicom perhaps makes the most revenue of sales what they don't have and never provide.

Almina Kaselis

member for 1 year, 1 visits, last login: 312 days ago
lodged 312 days ago

Comments:

Duramax08
To The Moon
Premium
join:2008-08-03
San Antonio, TX
Reviews:
·Millenicom

return policy

Millenicom has a 24-48 hour return. Once you receive the package in the mail and you find that you dont get service as mentioned, you can call them up letting them know your situation informing them it doesnt work. They then will work with you to setup a RMA for returning it. I had a friend that signed up by accident for the sprint plan (she doesnt have good sprint signal). Once she found out that she didnt get a signal, she called them informing them and they set up a return for the device. I think she had to pay for shipping, but that was it. She later swapped it out for the 20GB plan which is through verizon.
w5nl

join:2011-11-13
Reviews:
·Millenicom

1 edit

Just a MVNO...WTF?

I've had NO issues with Millenicom. Please understand a MVNO(Mobile Virtual Network Operator) is just that. VIRTUAL. They consist of a billing and marketing department. Tech support comes from owners manuals. It is what it is. The ideal situation is a Sprint phone(or whatever carrier your Millenicom device uses). If your home tower is the issue, both your phone and BB will be affected. Call Sprint and bitch about your phone and BAM! your BB is fixed.

Cut the MVNO some slack unless you have billing problems with them.

Want the real deal map for the carriers go here »sensorly.com/map/4G/US/USA/Sprin···10sprint

Maps are updated frequently by users with the Sensorly app installed. Mostly tekkie truck drivers. It works quite well.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Just a MVNO...WTF?

Perhaps if Millenicom marketed their product and were up front about them being a MVNO it would be easier for customers to understand. However, they have never done that instead choosing to outsource their tech support and providing the dismal support that goes along with it. They should have provided better service to the OP and a more streamlined return process not to mention better customer service. Just because you have had good experience doesn't mean everyone will.

Jack_in_VA
Premium
join:2007-11-26
North, VA
kudos:1

Re: Just a MVNO...WTF?

Millenicom is upfront. It's not their problem if people can't understand they are a reseller of Sprint and Verizon wireless. If people want their hands held they should purchase the service directly from Sprint or Vz.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Just a MVNO...WTF?

said by Jack_in_VA:

Millenicom is upfront.

Go fish. Where on their website does it say, imply, or anything else that they are simply a MVNO or reseller of a service? Nowhere.

Review by mfwalker See Profile

  • Location: Mount Pleasant,Titus,TX
  • Cost: $60 per month (12 month contract)
Bad "Never got close to promised speed"
Pre Sales Information:
Install process:
Connection reliability:
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Services:
Value for money:
(ratings match consensus)

We signed up based on reviews from others and speaking with Millenicom's customer service rep. Our situation is that we are in a rural area and have limited internet options. To make matter even more challenging, we live in a metal barn/home. Our local electrical coop had a satellite agreement with Wild Blue and we tried that for a year. It was still very slow (.5 to .8M download)to non existent during bad weather. Also, due to the delay in the satellite, Skype and Voip would not work. So we opted for the Millenicom. It seemed like the best deal for the money and, like I said, the reviews were generally good.

From day one we struggled to even reach the poor speeds of the satellite. After many calls to customer service ( I will say they were always polite and tried to help) we decided to install about $600 worth of cell reception and repeater enhancements. I get 5 bars everywhere in my home, but my Millenicom is still putting out .5 or less!

Millenicom would blame Verizon, Verizon, of course, did not give a hoot! Gave up after a year and checked out the satellite services again. Hughes net now promises 5M+ on downloads. We went through Dish TV to take a bundling discount and WOW. Only up for a week, but we are averaging 20M on the downloads! We are not real heavy users ( how could we be with .5 or less, right?) but with 20K per month, plus 20 bonus for non prime time downloads, that is more than 10k on our Millenicom plan. We are paying a whole buck more per month. End the end, I call to cancel my Millenicom plan on the 4th of the month, and they stick me with the entire months charges!! NOT cool, but hey, they think the got the last bite, too bad. They may have a great service in an urban area, with great prices. I do not know. But I do know this... based on their parting shot, I will never do business with them again.

member for 361 days, 0 visits, last login: 361 days ago
updated 361 days ago

Comments:
Hltrancher

join:2012-11-05

1 edit

good luck

I'm in a rural area as well, less than 3 people per square mile, 60 mile round trip to the closest store to buy clothes, need binoculars to see the neighbor's houses, etc. 8 miles from the cell tower, roughly 1/4 mile of thick trees directly behind my house and several shelter belts between that and the tower. I just got the speed test below, I consistently get over 20meg down, with about $100 worth of a directional antenna and cabling I pieced together connected directly to my Internet device, no booster. When the area was still 3G, I consistently got over 2 meg. Without the antenna with barely a signal I was getting 7 meg on 4G.

Are you in a 4G area, like it shows on the Verizon coverage map for much of your area (if you're not in a dead area), did you have the 4G hotspot plan? If you can get 5 bars with a booster, makes me think you're ~relatively close to a tower. Have you checked Internet speed on smartphones in your home (borrowed one if you don't have one)? Should be the same or similar, too bad you couldn't do that before your install. Verizon is the service Millenicom runs on with some of their plans, so yes Verizon is who is providing the service, Millenicom just resells usage, they have no control over where Verizon puts towers or how good the coverage is. Boosters are hit or miss with Internet speed, and none out now meet the new laws that are coming into effect. Prepaid companies are that way with their service charges, most any I know of. Trade-off for not having contracts or having to run a credit check when signing up.

You say plan price $60, so I'm guessing you didn't have a 4G plan, which ~should have performed MUCH better. Plus gotten you better service/reception, if the difference here is any indication on how much easier it was to get a good signal.

Anyway, good luck with Hughesnet....



Review by TLettuce See Profile

  • Location: Goldendale,Klickitat,WA
  • Cost: $70 per month (month by month)
Good "Sign up was somewhat reasonable and unlimited bandwidth is unheard of these days."
Bad "Coverage map is inaccurate. Customer service is unorganized, unprofessional."
Overall "Make sure you are truly covered before signing up, or get ready to be frustrated."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·US Cellular
I initially called and chatted with millenicom's customer service several times before I made any decisions. I looked to see if I was covered and it said I was, although sprint's coverage map showed me just on the edge of their data coverage. I wanted a wireless router so the only option I had where I live was with a mifi device, and the only plan that supports a mifi device is their BYOD (bring your own device) plan (69.99 /mo.).

One of their reps on the phone said that if their site shows me being covered then I am 'GUARANTEED' internet service at my house. Although I talked to someone in a chat and they said if my cell coverage isn't spectacular (I get 4 bars roaming at home) I should be wary.

So fine, I ordered a sprint/novatel wireless mifi 4082 device. When it got in I called millenicom to set it up, as with most other times I have called I got a couple people I couldn't understand or simply cut out (cheap headsets I assume... I called a friend right after, asked him if he could understand me clearly and he said yes every time no problems, so it's not me cutting out) So I set up a BYOD plan. that took about an hour (simply because the guy was so hard to understand) . This was done by about 1130am.

So I couldn't activate my device at home, called millenicom about it, they were very nice, thorough, and understanding so far. We discovered my signal was a 1xsomethingsomething, and I needed an evdo signal to activate my device. The closest one I could find was out in a wheat field 25 miles from my house (no joke, wonder if anybody could see me out there with my laptop?) So I activated it got about 700kb/s right off the bat.

I was very excited, so I went home and got 60kb/s max if I wasn't totally disconnected and most of the time it was about 15-30kb/s which is essentially dial up but less reliable. I tried it until this morning to see if my speeds changed, they didn't.

I called millenicom to cancel my service because they told me if I contacted them within 24 hours of sign up I could cancel with a full refund. (had to call twice, the first person I got I couldn't understand) The guy told me I had to cancel online, I told him I have no internet, and he said that I have to be getting a minimum of 400kb/s and gave me a ton of attitude. I wasn't going to argue with him about it though, I took care of all my animals at home and rushed to town to cancel before the 24 hours.

Came into work to use the internet, was unable to log in with the log-in info that was gone over extensively on the phone when I signed up. So I had to open another chat to ask to get logged in to open a cancellation ticket, because they couldn't help cancel either.

When I finally got logged in I was so worried that I have lost my money by this point that I was extremely frustrated. In my ticket I mentioned some key issues I had and that a lawyer would be contacted if I don't get a refund. An hour later they told me I will still be eligible for a full refund. I will update on here if I don't get it for some reason.

So in the end 24 hours of confusion and frustration is all I've gotten out of millenicom.



member for 1.9 years, 4 visits, last login: 1.9 years ago
updated 1.9 years ago

Comments:
nogaps

join:2011-01-08
Greenbush, MI

Coverage can be a tricky thing

I understand that you didn't have a good initial experience, but just be aware that the right type of external antenna can often make a big difference to signal levels.

NeoAnimeHave

@myvzw.com

somestime ETA doesn't always matter

Sounds like you were just to far from a tower.. an ETA might help boost your signal better, but for me I'm only 3 or 4 miles from one.. I was still getting low speeds because of an over crowding issue on the tower, which this company will not do much about..

Good luck!!
TLettuce

join:2012-08-10
Goldendale, WA
Reviews:
·Millenicom
·US Cellular

Too much of a risk.

My biggest issues were that I was misled initially, and that I wasn't allowed to cancel my service on the phone even though I signed up for the service on the phone.

I had looked into external antennas but I'm not even sure there is a spot on the device to connect one. Even then I would have been out of the 24 hour refund period had I ordered one. And who knows if it would have gotten me enough of a signal anyways... potential waste of money.

I'm with us cellular now anyways, and without an external antenna I get acceptable speeds.

Review by garymace See Profile

  • Location: Mooresburg,Hawkins,TN
  • Cost: $59 per month
Good "Only choice I have right now. other than that... no goods."
Bad "Slow, unreliable, too expensive for speed."
Overall "If this is your only option like me, well, I guess you are stuck. Don't expect much."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I use millenicom because where I live, I have few options. It works OK
70% of the time but I am by no means happy with it. It is slow,
unreliable and expensive for the speed you actually get. Also, took forever to get it to work. First gadget they sent didn't work and it was like pulling teeth to get a replacement.

Praying that real high speed makes it to my area soon.

member for 3.1 years, 1 visits, last login: 2.7 years ago
updated 2.6 years ago

Comments:






Review by wildridge See Profile

  • Location: undisclosed location
  • Cost: $69 per month
Good "Quick Shipping"
Bad "Didn't work"
Overall "Millenicom dropped the ball"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I ordered the 598U modem and unlimited Sprint plan from Millenicom. According to the Sprint map, my area is covered well by 3G. When I received and installed the modem, it had no signal indoors or out. Millenicom tech support passed me on to Sprint. Neither Sprint or Millenicom could figure out why the modem wouldn't work. After 6 days of calling and holding and hearing them blame each other, I asked for a refund and they agreed. I didn't receive my initial $15 shipping fee back and it cost me $5 to return it. So, I'm out $20 and several hours of time for this misadventure. I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint. Even though they didn't help much, the sales and tech support staff was friendly. The billing department, on the other hand, was absolutely rude!

member for 6.3 years, 55 visits, last login: 35 days ago
updated 2.6 years ago

Comments:

compuguybna

join:2009-06-17
Nashville, TN

ISS?

does ISS still do Millenicom's support?

www.interactivesoftwaresolutions.com/
25139889

join:2011-10-25
Toledo, OH

Sprint

Surprised Sprint helped or even talked with you since you're using a reseller. But this is another reason why resellers do just that and will never be anything else.

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Millenicom's Tech Support

Once upon a time, when I had the Millenicom Verizon plan (just right before I cancelled), I could not get ANY answer from Millenicom's people. They said they were checking with Verizon, but I never heard back anything.

So, I just called Verizon, said I had an account thru Millenicom, and that I was the end user, and stated the problem. Well, that got the ball rolling on the problem.... But I guess Millenicom NEVER called Verizon about my issue (since this was the first Verizon was hearing about it). So, Verizon called Millenicom and wanted to know why they didn't report the incident.

OH MERCY, did I get a slap on the wrist from Millenicom, and a threat to cancel my account if I EVER overrode them and called Verizon directly again. That week I just said **** it, and cancelled.

Not sure who's doing tech support these days, but it definately had some issues back then..

What ever happened to Jarrod?

Jack_in_VA
Premium
join:2007-11-26
North, VA
kudos:1

Millenicom is a reseller of Sprint Wireless Broadband

I'm not sure why Millenicom even has tech support if they're going to pass folks on to Sprint.

Because Sprint owns and operates the network. Not Millenicom.

Review by Wartrace See Profile

  • Location: Wartrace,Bedford,TN
  • Cost: $59 per month
  • Install: about 7 days
Good "If it worked the cap is almost realistic"
Bad "It started out "ok" but now my top download speed is under 100kbps"
Overall "The reliability is terrible and I have not been able to get any help."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I switched from satilite. For the first year my service was "ok", never saw the "up to" speeds of 1.2mbps but I did see speeds in the 600kbps range. This past fall (2010) it all went to poop. My download speeds are mostly below 100kbps while the upload speeds are in the 400kbps range. VERY RARELY will I see a burst of speed even close to 600kbps.

Millenicom tech support & verizon have given up on trying to help. The tower is less than 5 miles away. They claim it is on my end. I tried two different computers, with/without antenna. It works great right at the tower site but at 5 miles away it is poop.

Millenicom "offered" to let me cancel. I have over 250 dollars of equipment sunk into this folly. I will have to cough up another 300 dollars to get reconnected to satilite again. NOTHING HAS CHANGED ON MY END.

Sure- MAYBE it will work out for you. It worked for me for a while until verizon changed something at my local tower (coinkydink it was right during the 4G rollout that my service crapped out?????)

Was it worth the 500 dollars I lost? Heck no.

member for 5.4 years, 1173 visits, last login: 96 days ago
lodged 3.4 years ago

Comments:

Review by Shonya1 See Profile

  • Location: Portola,Plumas,CA
  • Cost: $60 per month
Good "High GB (IF you get to use it!)"
Bad "Terrible Customer Service"
Overall "Buyer Beware"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

After a few months of no problems, my account usage spiraled out of control. I do minimal usage: email and web surfing. No video streaming, no downloading. After numerous excuses and finger-pointing by the company, I unplugged the USB modem and stopped using it for an entire week. The account usage climbed at a rate of almost 1 GB per day! Clearly, the problem is Millencom's. They have refused to replace my modem (which I paid them $99 for) and to credit my account for the time I couldn't use it to prove that the problem wasn't on my end. They claim I may have used my 20 GB allotment by the middle of the month, even when I explained that I hadn't done anything but email and web page surfing (and proved 1 GB per day "usage" when not even plugged in). They still haven't solved the problem, and are looking now to blame another user on the property who has her own Millenicom account (cross-contamination, they claim - hmmm, sounds impossible). Beware of their customer service if you ever have a problem with them. They are not consumer oriented. What good are 20GB per month if you're getting booted out of the system because of glitches that are theirs?

member for 3.4 years, 0 visits, last login: 3.4 years ago
updated 3.4 years ago

Comments:

Review by Xenz See Profile

  • Location: Minooka,Grundy,IL
  • Cost: $69 per month
  • Install: about 7 days
Good "Truely Unlimited, no contract so if you dislike you can drop without ETF."
Bad "Price, and latency."
Overall "Good until you can get a new landbase service."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was afraid originally to try this service seeing how I am a gamer. I have to say that it is excellent for what it is. I had a fixed wireless service that was terrible ping bounced from 50 - 15k all day long. This service you will get about 120ms-170ms constantly with short spikes to 300ms off and on, but not often. I play World of Warcraft and Team Fortress 2 on this service with no issues at all.

The one thing I was disappointed in with pre sales information was I requested to know about how much my ping would be on average with low amount of people using the service. Their response was spend 250 bucks to try it and just cancel if I don't like it. I know they could give me some examples because I checked out a 3G ISP before and they gave me ping reports to people using their service in my community.

All in all if you cannot get cable or DSL like me GET this it will get you by, my downloads speeds are about 130-250k and ping is average of 150ms. Also before you sign up make sure you figure out if you would be getting Verizon's towers or Sprints, because Verizon's towers you'll only get 5gb a month of data and Sprint is unlimited. Millenicom uses both towers depending on your location. I gave the value for money a 1 because I could get like 20mb or 50mb services from some ISP's for the same price.

P.S Anyone in Shady Oaks Minooka that use Cyber Broadcasting should change to this service.

member for 9.1 years, 591 visits, last login: 3.3 years ago
lodged 4.4 years ago

Comments: