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Review by intelectric2
(review was emailed from domain earthlink.net)
lodged 26 days ago
 Packwood,Lewis,WA
 Contract price not specified.  "Have been charged for dual DVD player for a year. Never had 1!!"
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They have been charging for a dual DVD player for over a year now! Never
had one!! Have called them twice, but still being charged. They admit it's a
mistake, but it keeps re acquiring! This a vacation home, which is only
visited once or twice a month.
They are a rip off!!!
Charla Staples
Comments:
 | | I can help Please contact me at kbrownell@broadstripe.com I can help with your Broadstripe service issues. | |
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Review by Big Hurt 
member for 7.9 years, 740 visits, last login: 19 days ago
updated 199 days ago
- Homer,Calhoun,MI
- $120 per month
- (12 month contract)
 about 5 days- "Not getting the speeds I am suppose to get"
 "Stay with Broadstripe residential"
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I had residential service through Broadstripe at 15/2 which was really good for gaming, but I was thinking that the business class would be even better for gaming. I was totally wrong. For one I was told by my business sales rep that it was going to be a dedicated line and that no one but me would be using that bandwidth. Second they said that my pings where going to be cut in half because it was a dedicated line with a static ip address. They also said I should never drop below 8/2. I was always below that. So I called support yesterday the 30th and they said they were going to send a tech out today the 31st. Well the tech got here around 12pm and he was done by 12:15pm. He said that everything looks good, which I already knew because I did some looking online on how to check my signal strengths at my modem. As soon as he went out the door I called Broadstripe to switch back to residential service.
May 7, 2011
Well it has been a while since I updated this and tell you the truth it is doing a lot better. My speeds are a lot better and gaming still has some issues with pings and lag, but by what I was told Broadstripe does not support gaming online. I really wish they would take the time to fix some of the problems with there high latencies. Everyone I play online with has 4 bars where I always have 3. All of my friends have Comcast. Oh well I guess one day I will have 4 bars hopefully.
Still doing good.
Comments:
Reviews:
 ·WOW Internet and..
·Time Warner Cable
| 3 and 4 bars? If you're talking about the wireless meter that doesn't count. Which it seems you are. As far as cable Internet - it is DEDICATED as you don't have to "dial-out" to it (like DSL) With Business Class Internet- you normally do get a business class channel on the Node. So the rep wasn't wrong there. As far as the speed reduction- you probably didn't get provisioned for the speed that you thought you signed up for. | |
| | | | Re: 3 and 4 bars? I was talking about in game performance. Also cable is not a dedicated line, it shared between the people on that node. Also you dont have to dial out for DSL. | |
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Review by dangerandrews
(review was emailed from domain gmail.com)
lodged 1 year ago
- Seattle,King,WA
- $75 per month
- (12 month contract)
 "Absolutley nothing."- "Every part of their customer service has lied to me. Also, the service."
- "Use Broadstripe as a last resort only."
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I'm not a big fan of giant corporations that own everything, but I wish
Comcast covered every inch of Seattle. I live in the ID where Broadstripe is
basically the only option.
First, I had to sign up for auto-payments. Then I got a bill in the mail
with a late fee because my auto-pay didn't go through. After calling (and
being on hold) they said I gave them a card that expired... After giving
them the same card, that was clearly not expired, I have to go through the
same thing all over again, after six months they finally have auto-pay going
through correctly now.
The technician that came out to install my internet and tv told me they
don't install cable outlets, a service that Comcast freely provides. But he
was more than happy to drape a 30ft cable down the hallway and across the
living room, just lying on the floor. After several weeks of spotty service
and random disconnections I called support, they told me that because I was
using my own modem (a new model Motorola they told me would work before I
bought it) a mac address service had to be performed. I was supposed to call
a technician (see despite being a national company they keep local hours and
nobody was in to help, a problem that would plague our relationship until it
ended). This seems like an issue that the tech that came to my house to
install my services and check to make sure they're working correctly could
have taken care of.
Then, due to some shenanigans that may or may not have been related to
construction or vandalism (tech support was not at liberty to discuss why),
my services would not work for hours sometimes days. This would happen every
few days at different times. When I called to get it fixed they just treated
it like I wanted to report a service outage, I explained that in fact I
wanted to be back online and be able to watch tv. They actually sassed me.
Like they were offended that I actually wanted the service that I pay for.
Anyways, I became adept at the convoluted process of getting pro-rated for
days that I was out of service.
Now, I am moving. I called to schedule my service to be ended, seems when I
signed up I unknowingly entered in to a verbal contract that if I were to
end my service before one year had passed that I would be subject to an
early cancellation fee of $250. The good news is they will give me an extra
month to pay that before they start applying late fees.
After six months of terrible net speeds, random disconnections, awful tv
picture quality, and getting my billing messed up, I get to pay an extra
$250 for the opportunity to live somewhere else and use a different
provider.
If you live in an area that Broadstripe services look hard for another
provider, or even a cell modem service. I promise you will be happier with
someone else.
Comments:
| | Verbal Verbal contracts are not enforceable. Legal council will always tell you that. | |
|  does
@broadstripe.net | your service blows i call them all the time to my address and the problem is never fixed and they keep billing me higher and higher in money in something that i cant afford i call them and tell them that i cant afford that price and they keep on about if you are on time paying this much for x amounts of months it will lower your payment and its keep getting higher and higher and then i got comcast and they come out and fix the problem right away and never hear from me again and yes comcast is a better company and they take care of thier problems with any lines inside or out of your home | |
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Review by (hidden by request)
(review was emailed from domain qwest.net)
lodged 1 year ago
- Snohomish,Snohomish,WA
- Contract price not specified.
- "None we can think of."
- "Poor technical response."
- "Avoid the service if possible."
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We have had Qwest for many, many years now, using the DSL
connection. Qwest is also our ISP provider for e-mail. We have sent
e-mail to Europe, Canada, all over the US, and specifically, the
Seattle area (with and without attachments) They have all been delivered as far as we know, since we always get a response. In a nutshell, we are very happy with our e-mail service.
We have a friend who has just signed up for Broadstripe (December
2010) and reports that ALL Qwest e-mails are blocked or otherwise not
getting through. So, I went to a neighbor who also has Qwest.net and
sent an e-mail to the Broadstripe customer. Guess what? That's
right, no e-mail got through. This is a strange situation because
all e-mails that are a "Reply" do actually get back thru the system
to our friend. Broadstripe tech support says it is strictly a Qwest
problem. I highly doubt it since our little test proved it wasn't.
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Review by acayagnes
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
- Seattle,King,WA
- Contract price not specified.
- "THE WORST CABLE COMPANY"
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I'M GOING TO MAKE THIS VERY SHORT!! DO NOT SIGN UP FOR THIS CABLE COMPANY IT IS THE ABSOLUTE WORST NIGHTMARE EVER. AWFUL CUSTOMER SERVICE AND THEY HAVE NO CLUE HOW TO DO THEIR JOB. THE MOST AWFUL CABLE COMPANY EVER. WE WENT FOR A FEW WEEKS WITHOUT INTERNET, THEY SENT 5 DIFFERENT PEOPLE TO FIXED THE PROBLEM. THEY DO NOT CALL WHEN THEY ARE LATE OR IF THEY CAN'T MAKE IT AND BOTH CABLE AND INTERNET SERVICE SUCKS PERIOD. I AM MOVING OUT OF MY APARTMENT BECAUSE THIS IS THE ONLY CABLE THEY OFFER. PRETTY SAD HOW THIS COMPANY MANAGE TO STAY IN BUSINESS BUT HOPEFULLY NOT FOR LONG
Comments:
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Review by (hidden by request)
(review was emailed from domain broadstripe.net)
lodged 1.1 years ago
- Snohomish,Snohomish,WA
- $130 per month
- "...?"
- "Poor service, bad uptime, false advertising"
- "avoid!"
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INSTALLATION:
The guy they sent over do install my system was an absolute moron. He had
to drill a half-dozen holes through a roof beam before he found the right
spot to run the cable. He mis-measured where to drill through the wall, and
wound up drilling through a bookcase. He got the faceplate crooked & it
looks like heck. He messed up the phone wiring so bad that the phone didn't
work - that was on Thursday, I didn't have phone service until Tuesday the
following week.
SERVICE:
Beware their false advertising. They advertise a digital TV package. But
if you buy it, you don't actually get digital TV. A digital cable comes
into your house, but it goes into a set top box which turns it into analog.
The only way you can get digital TV is if you shell out the extra cash for
hi-def. Of course, they don't TELL you that, you have to discover it for
yourself AFTER they've drilled a half-dozen holes in the wrong places. They
won't even let you install your own box that does understand digital - in
violation of the Cable Consumer Bill of Rights (which the FCC no longer
enforces, btw) I'm considering legal action for their blatant false
advertising.
Once it's installed, it goes down regularly. When it comes back up it
doesn't reconnect in a timely manner - you need to shut down all your
computers, your router, then reboot their modem, followed by your router &
then you can turn all your computers back on.
TECH SUPPORT:
Clueless. The one good thing is that they are polite if you call in angry
about their service. I suspect it's because they get so much
practice talking to angry customers.
However, GETTING to tech support is a true pain. They don't answer email,
it takes fifteen minutes to get through their phone tree (which is obviously
designed to prevent you from talking to a human being) and their hold music
was evidently written by the Marquis de Sade. When the CEO of Broadstripe
arrives in Hades, I'm sure his punishment will be to listen to that #$%!!
music for all of eternity. (and oh, yeah, the CEO is absolutely going to
Hades)
INTERNET SPEED:
Lousy. If you get anything but their highest speed service, you get rotten
performance. You've got really good speed from their server to your
computer, but their server is overloaded (or intentionally throttled) so the
bandwidth you actually get is no better than a 56k modem.
EMAIL:
They recently switched over to GMail. You have no choice, the GMail servers
are going to read your mail & throw up advertising. Now, if they'd lowered
my subscription fee to offset it, that would be one thing - but they didn't.
I'm now paying for a supposedly free email account, and putting up with
their advertising to boot. I'm a software developer by trade & GMail won't
let me send executables to my customers. If they'd told me that ahead of
time, I wouldn't have those half-dozen holes in my roof beam.
BOTTOM LINE:
Bunch of yogurt-sucking mutants. If the FCC still enforced the laws on the
books, they'd be out of business. If I had ANY other option for DSL in my
area, I would take it in a second.
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Comments:
| | Snohomish,Snohomish,WA - Poor Installation plus I would like more information about your experience. Our expectations for installers is they do an expert installation. For digital service, if you have a QAM tuner on your television, does not require a box. The box is to convert digital channels for those people without a digital television. If you are having problems with your internet I can have that looked at too. | |
| | | | Re: Snohomish,Snohomish,WA - Poor Installation plus I'd love to get this fixed. Are you local to Snoho?
The set top box in question is also a DVR. Does that help?
How would I get in touch? | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.1 years ago
- Seattle,King,WA
- $45 per month
- (12 month contract)
- "Qwest is Better"
- "Boycott if Possible"
- "Avoid Broadstripe at all costs"
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I was told Broadstripe was the only internet service provider for my new
home. I contacted them to schedule an install. They did not come during the
4 hour time on 12/15, nor did they notify me that they were running late or
could not make it. I called to reschedule for the following day.
The day of the installation, 12/16, the internet operated at speeds far
below what they advertise. The technician had installed a splitter because
he showed my speeds as being 'too fast.' The condo president later told me
they did this with most of the installs in the building, which appears to me
to be a deliberate and malignant practice.
When speedtest.net was able to load, the speeds showed as .01 rather than
the 15mbps promised. I knew this was a consistent problem for them but on
the first day? I called Broadstripe to let them know about the service
issues and John told me, due to the fact that speedtest.net could not even
load during our call, that it must have been a bad install and the
technician would be back within 90 minutes. When 2 hours had passed, I
resolved to cancel the service given the plethora of issues I'd already
encountered. I decided anything else would be better--even no internet given the stress and headache I'd experienced with Broadstripe's service.
When I called to cancel the service I was told by Brian that he showed the
technician as scheduled to come back on 12/18. This only reaffirmed my
desire to cancel given this contradicted what I'd been told by John, meant
I'd have poor to nonexistent service for the rest of the week, and I'd never
been informed I would need to be home to let the technician in.
Regardless, I tried to work through the speed/install issues with Brian's
assistance. We were easily on the phone for more than an hour before I
finally insisted on cancelling. He let me know I had a $13 credit if I ever
chose to come back to Broadstripe for future services.
I received a bill on 12/31 for $28.33 contradicting what I was told by
Brian. I spent 30 minutes on the phone with Melissa on 1/5 who insisted
Brian had been wrong to tell me I had a credit and that I owed them $20 for
the installation fee. She was rude, unhelpful and condescending.
While the money is neglible, the fact that they were trying to charge me for
a botched installation for a service they never provided was completely
unacceptable to me. I had to contact the Office of Cable Communications at
the city to get it resolved.
Avoid this business however you can. Go with a DSL provider through your
phone line (Qwest has worked wonderfully), satellite, go to the coffee
shop--your time and money will be better spent!
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.1 years ago
- Sedro Woolley,Skagit,WA
- $40 per month
- "It's the only broadband option available here and at least you average two tenths of a meg"
- "slowest ISP i have ever encountered. obviously they are cheap ******** and cannot provide the customers with a fair/reliable"
- "BAD BAD BAD"
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Broadstripe is the armpit of broadband internet service providers. We opted
for ''High-Speed'' and we get speeds that flux from twice the speed of dial
up to 1.2 megs MAX. TWICE THE SPEED OF DIALUP. Do not even CONSIDER this ISP
if you have another choice, trust the negative reviews!!!! I'm guessing they
buy a pipe of lets say 1 Gigabit and they are serving way too many users on
that tiny pipe so the speeds are far from consistent and FAR worse than any
other service I have ever used. Online gaming? Don't even think about it.
Even when speeds are ''fast'' your ping still fluxes like nobodys business.
STAY AWAY!
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Review by darmawr
(review was emailed from domain gmail.com)
lodged 1.2 years ago
- Coupeville,Island,WA
- Contract price not specified.
- "Don't use them if you have a choice!"
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I've spent hours trying to get my internet back up. Your phone connection to tech support stinks! After waiting and waiting, one is told your call can't be processed. My internet has now been down ten days.
There have been four appointments to provide a service tech. No show yet. Not even a call "why." Your customer service is the worst I've seen. I wouldn't
recommend your company to anyone.
Comments:
| | RUN RUN RUN! Couldn't agree more. WORST. CABLE CO. EVER.
I used to hate Comcast. I'd give ANYTHING to have them back. | |
| | c00ster
join:2010-07-18
Williamston, MI | Re: RUN RUN RUN! same here... | |
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Review by jadite
member for 1.9 years, 2 visits, last login: 1.3 years ago
updated 1.3 years ago
- South Lyon,Oakland,MI
- $40 per month
- (13 month contract)
- "least expensive alternative"
- "everything is working great now....very pleased"
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very happy with my service
Comments:
| | Thank you!! This review saved me time and money, I'm sure. I was considering switching from my current cable company. I am in the same neighborhood. I am sorry for your terrible ordeal, but thanks for posting it.  | |
| jadite
join:2010-03-08
South Lyon, MI | things are better I think some wires got crossed in the Broadstripe office but things have gotten better and I'm happier with my service. | |
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I agree. Very BAD SERVICE, BAD QUALITY, BAD EVERYTHING