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Duvall, Carnation, Issaquah are ran out of there headend, located in the highlands in issaquah and only have a 100FX to 100TX converter. So looking at the CMTS, it constantly peeks, with 100's of users and only 100Mbits... Echo Lake, and Roseiger are ran off of T1 Lines from Verizon. Just some information shared to me. If they upgraded their fiber connection, and offered more than 100Mbit, they would be at least a descent ISP, instead of only getting 100-300Kb during peak times. Anything on the East side, ames lake, issaquah, duvall, carnation, sahalee, are all capped with the limitations of their gear. member for 16.4 years, 3 visits, last login: 15.3 years ago lodged 15.3 years ago
We considered Comcast and decided on Broadstripe Speed are as Advertised Modem could be better . member for 22.8 years, 1976 visits, last login: 5.6 years ago lodged 15.3 years ago
Its hard to believe that a company with 11 negative reviews and 0 positive reviews (at the time of this review) could be over-rated. I think some of the other reviewers have been kind. The only reason they remain in business is because of lack of competition by paying for exclusivity contracts with cities such as Seattle so that there can be no other cable competition (Comcast/Verizon) can provide service. They are then free to charge whatever they want and provide as poor of service as they want. I personally just echo other's reviews and have had nothing but headaches from this company. I've had enough and I'll be switching to Qwest DSL who offers faster service (both up and down) at a cheaper price. member for 15.4 years, driveby review (so far) lodged 15.4 years ago
We have had service(LOL) with Broadstripe and Millenium since we moved here over 3 yrs ago. It has been nothing but a nightmare. I have had so many techs to my house we are on a first name basis and the same with many of the Customer Service Reps. Getting any kind of credit from them is impossible!! They charge for High speed Internet for low speed service. The DVR they offer only works half the time. When we had it instaled the service tech Mike had to come to our house 5 times in 2 weeks to replace the defunct machines!! And when I requested credit..NONE! I had to stay home five times from work and nothing?! The CS supervisors are so rude its unbeliveable! The CS reps are nice but they seem to have thier hands tied as to helping orgiving any kind of credit. The internt is so awful and the digital phone is even worse. I have had no service for up to five days at a time!! Here in Carnation we are stuck withthem if you want cable and so they have a monopoly, and we lose. The City of Duvall has even had town hall meetings with the CEO's of the comapny flying out here to try to rectify the probelms and still it actuallygets worse. I pray that Comcast buys them out!! $120.00 a month should get at the very least reasonable service. I feel like Im back to using Dial-up again!! Shame on them!! member for 15.5 years, driveby review (so far) updated 15.5 years ago
I bought a packaged deal with basic tv and their slower internet package, which might have been an alright deal when it started with their promotional pricing (around $60 for 6 months), except for the quality of service. As other reviewers have indicated, reliability is abysmal. I have had my modem disconnect and attempt to reconnect dozens of times per day during the worst periods. When I called in for service, they were polite enough, but pretty unhelpful, always wanting to send out a technician. The technicians they sent have been polite enough, but every other one screwed up something or another that the next technician would find and fix. Unfortunately, reliability has not improved at all after any service visits, so I have given up on getting them to fix anything. Speed on their light package has peaked pretty uniformly at around 60kB/s downstream, right around the advertised peak for the "Light" package. Seattle residents: beware of moving to a residence serviced exclusively by Broadstripe!! member for 15.5 years, driveby review (so far) updated 15.5 years ago
I pay for 6MB service, and receive 1.2. My prices increase dramatically as service suffers. Calls to customer service result in word games about packages and discontinued pricing schemes. On demand service and stable speeds that Comcast provides daily are a pipe dream if you live in the area leased to Broadstripe by King County. If it were not the only choice here for broadband, I'd be washed of them. member for 16.9 years, 3 visits, last login: 15.5 years ago lodged 15.6 years ago
In the apartment I moved to in downtown Seattle they had a contract with Broadstripe. Tell me WHY IS THE INTERNET SO SLOW IN DOWNTOWN SEATTLE!!! It's the 21st century, why is the upload only 384k and 6MB down it's the 21st Century. I should have a comparable speed to Comcast with Broadstripe and I don't, the Extreme service should be 12mb + down and 1-2mb upload. Anything else is a shame and Seattle should have Fiber Optic to everyone and ditch Cable IMO, also citywide fast Wifi like the UK has with 10/10 wouldn't be bad either. Anyways this service is overpriced and the only good thing about Broadstripe is it isn't as big of a rip-off as other DSL /TV providers are sometimes. Overall BROADSTRIPE sucks and them not being a major corporation is a very bad excuse for all the Broadstripe fanboys. Fix the connection problems, if you have broadstripe try to broadcast video on ustream.tv and see how it freezes, what a joke, EVDO or cell phone internet works more consistantly uploading. It feels a lot like Clearwire and their throttling when you broadcast video. member for 20.3 years, 162 visits, last login: 15.6 years ago updated 15.7 years ago
We have been using Broadstripe services for about 9 months, and we have had techs out to the house about 5 or 6 times. One time, we had a tech out because our HDTV wasn't working. The rest of the times, we have had a tech out because of problems with the internet and (therefore) phone service. We have had two kinds of problems with them: chronic and intermittent. The chronic problem is that Broadstripe's cable speed is bad. They claim they offer up to 6 Mbit, but we have never had speed that fast. I know they only say "up to 6 Mbit" and don't guarantee it, but by this logic, they can just say "up to twelve hundred billion million trillion Mbit" and be technically correct, but still suck. Bottom line: If you are looking to use Broadstripe because they are advertising "up to 6 Mbit", please understand that, based on my experience, you will not get anywhere near that speed, even if you buy the highest package. You might want to get the cheapest package possible, because no matter how much you pay, your internet speed is going to suck. Intermittently, we have also had problems with service dropping in and out, leaving us with no internet or phone. They have tried many different things to fix the problem: they have run new cable from the street, they have replaced cable splitters, they have replaced the modem, etc., but they have never done anything that has permanently fixed the problem. Now, I am no expert, but I do login to the modem's diagnostic panel, and it sure seems to me that the problem is that the modem is trying to connect upstream and it is regularly failing. Sometimes it connects and holds for a while, but mostly the modem just sits there knocking on the door trying to find something to connect to. For sure, maybe the modem is sending some corrupt packets or something, but it sure seems to me that the problem is not with my hardware. I could be wrong, but they have basically replaced everything but the kitchen sink and we still have these problems, so I am guessing the problem is not in our house but in theirs ... Finally, here is a story that has happened twice, and is fairly representative of my experience with Broadstripe, a conjoining of the tragic and comic. One of the basic problems with the service is that when the internet is down, so is the phone. But when Broadstripe decides to roll a truck out, they need to have a phone number in order to make sure they are there before they come. Here is what has happened to us ... twice. 1. We schedule a tech service. 2. We tell the tech people that the phone does not work and not to call it. 3. The truck rolls out. 4. The truck tries to call the phone that does not work, indeed, the very phone they are supposed to roll out to fix. 5. The truck decides that we aren't home and never shows up. This has happened ... twice. Twice! They send someone out to fix the phone, but they call the phone they are supposed to fix, don't reach it, and so never show up. Is this for real? Is this one of the saddest, most idiotic things you have ever heard? How are these guys not bankrupt? In a real world, where consumers can expect to trade money for workable service, Broadstripe would be out of business and / or in court. In our world, however, Broadstripe can continue to take money from us, even though they can't keep their service up. Avoid Broadstripe at all costs. If you are thinking about moving to the Seattle area, first make sure you can get another cable company. If you can't, think about moving to a part of Seattle where you can. DO NOT use Broadstripe if you telecommute or expect to have internet connectivity as part of your job. Again, this is all based just on my experience, and maybe everyone else is happy and we have rotten cable wires or something, but Broadstripe is easily one of the worst companies I have ever had a relationship with, and I have used Comcast and Adelphia both. Comcast and Adelphia are shining beacons on a hill compared to these guys. member for 16.3 years, 7 visits, last login: 12.2 years ago lodged 15.7 years ago
A long time ago I wrote a scathing review on here about some problems I was having with Broadstripe/MDM. I went through the hassle of getting in touch with the city Cable Commission or whatever it is, as well as filing a BBB report on them. When my problem was "resolved", I changed this review and removed a lot of my angry comments. I am adding them back. Quick summary: - My service sucks, as does the service of all of those commenting below me - The stupid clown on the commercials that I want to choke keeps telling me "6 MEGS!"... it's not 6 anything, it's not even one - Support sucks, if you can reach them - Repair technicians are grossly incompetent and could not fix my problem after several on-site visits - Service is a total ripoff, I've never had to pay this much for such horrible service So get this, in order to get my BBB complaint closed and marked as 'customer accepts resolution' or whatever, they jack up my cable speed immensely. All of a sudden, I'm getting a full 6, and even more than 6mbit. I was really surprised, and thought they had fixed the problem. What happens next is almost comical. Once the BBB was closed and marked as resolved/customer happy, my service immediately... I'm talking about the day after they called... goes back down to the same crap it always was. What conclusions can I draw from this? That everyone reporting crappy 1mb speeds is being purposely throttled down to that speed, as I got a temporary look into what speeds can really be achieved if they actually remove the cap. We are being intentionally ripped off. They are throttling traffic, heavily. They are now sending along Globe Life Insurance policy spam in their bills. That is wonderful too. I have reopened my BBB complaint and allege fraud. member for 16.1 years, 4 visits, last login: 15.8 years ago updated 15.8 years ago
Having limited choice i decided to sign up with Broadstripe and get their top of the range 6mbps package, or at least that's what i pay for. The installation was seamless, everything hooked up very quickly. Now for the service that's a different story. Internet speed is around 200-800 kbps at best. Peak times even worse. They clearly have an overloaded backbone, and too many users on their pipes. I call this misrepresentation and creating false customer expectations. The service has steadily been getting worse too. Seeing only bad reviews on this site, i only wish i had done more reading in the beginning. I'll be looking elsewhere for better speed and reliability. member for 15.8 years, 3 visits, last login: 15.7 years ago lodged 15.8 years ago
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