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Review by breg 
member for 67 days, 9 visits, last login: 43 days ago
lodged 67 days ago
 New York,New York,NY
 Business customer $400 per month about 1 days "Reliable, failover" "None that I've seen" "Great value, reliability, quality for technical consumers"
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I have been using Vitelity for about three years now in a small business environment. In moving to Vitelity, we went from 8 POTS lines to all SIP calling over our standard cable broadband service.
The reliability and call quality have been excellent. I recall only one significant outage about 1.5 years ago that lasted a few hours on a weekend.
Their pricing is very competitive, and reflects the fact that they are pretty much an automated operation that assumes their customers know what they are doing [technically] and are able to mostly service themselves. There were a couple of instances where I needed tech support, and to do so, I filed trouble tickets via email. They responded promptly with correct, helpful information.
We are located in New York, and Vitelity is located in Colorado. We consistently see 65ms round-trip times, which works quite satisfactorily in terms of built-in latency.
They have a nice failover feature that will re-route inbound calls to a phone number of your choice in the event that they are unable to connect to your SIP server. We keep POTS lines on standby, so if/when we lose internet connectivity to Vitelity for any reason, they re-route the calls to our POTS lines. This has worked well.
Vitelity doesn't try to obfuscate fees and throw them at you as add-on charges. Instead, they keep their rate structure very simple so there are no surprises. They did have to raise their rates to include new regulatory fees a couple of years ago, and they were very energetic in making us (and presumably all their customers) aware of the change and its impact.
We are using Asterisk as our PBX to Vitelity. I have also used a simple Linksys PAP2T adapter at home, connected to Vitelity, and found similarly satisfactory results.
Vitelity's web portal, though relatively simple, is quite functional. I've been able to build some automated control processes that adjust settings through the portal as needed. While some people have complained about the "look" of their portal, I think Vitelity has it right in leaving it simple so as not to break any existing integrations such as ours. So though they have somewhat extended the portal's functionality over time, they have not needlessly revamped it for the purpose of aesthetics. This is good technical strategy, which is what I want from them.
I HIGHLY recommend this company. (I have no relationship to them, and no reason to give them a good review other than the very real and good experience I've had with them over the past three years. Vitelity has earned this review.)
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Review by PX Eliezer
member for 3.5 years, 2037 visits, last login: a few hours ago
updated 93 days ago
- HuttRiver US
- Contract price not specified.
- "Good basic VoIP service but low on modern features."
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Vitelity provides good basic service, and has a reputation for reliability.
As a service that is BYOD and PAYG, it would compete with CallCentric and Voip.MS.
However, Vitelity's call forwarding features are limited compared to those other companies. Specifically, Vitelity cannot direct a call to a SIP URI address.
I believe that the Vitelity Control Panel is a bit basic (again, compared to the competition). For example, if you want to review call records, you must request a file to be prepared and e-mailed to you.
Vitelity does have some notable points, such as offering dedicated fax numbers, and supporting IAX.
Other than that, however, I believe that their competitors in the BYOD/PAYG market are more attractive and certainly more innovative.
ADDED 09/14/2011:
Vitelity has a spiffy new public face to their website, which looks quite nice and highlights their services quite well.
However, they have not yet updated their customer portal, so after login the experience still is a little flat.
Those changes may be coming soon as well, with Vitelity discussing "new V3 customer platform" at the current Austin trade show.
ADDED 11/10/2011:
As I also note below, they still need to e-mail you a file if you want CDR (call detail records). This seems a little surprising, as even some very small providers allow you to see this data in realtime.
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 | |  fnially.
thx for updating the community  | |
| | PX EliezerPremium
join:2008-08-09
HuttRiver US
kudos:11 | Re: finally. So far the web portal (dashboard) seems pretty much unchanged except that the first pages (landing pages) are more modern looking.
They still need to e-mail you a file if you want call detail records. | |
| | | | | Re: finally. they used to give some of the CDR data in real time.. extended req's required the d/l.. | |
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| | Downloading logs... Large reports are normally queued on a reporting server. There is no need to have these available on the fly. If I wish to download a transaction log from paypal from all the transactions for the period I queue the job and the system emails me when done, it might take up to a day to get it done.
It is just the way it is for larger setups and it makes sense to most people and planners. | |
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Review by kd6cae
member for 10.4 years, 3207 visits, last login: 35 days ago
lodged 267 days ago
- Bakersfield,Kern,CA
- $10 per month
- about 1 days
- "Awesome call quality, let's you set your own caller ID"
- "None at this time that I can blame on Vitelity specifically"
- "Good service if you are one that wants to set your own CID and configure your own settings"
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I've been using vitelity for a little while now and it works well. Mainly designed as a trunk provider for PBX's no doubt, it has a cool feature that I don't think any other consumer VOIP provider offers. You can set your own Caller ID and provided the software or hardware you're using sends Caller ID correctly, vitelity will pass it along. This is handy since I only use them for outbound calls, and want to have a number displayed that people I call can return my calls at, such as my google voice or cell number, depending who I call. I've had issues getting some of the softphones I've tried to use to pass caller ID to vitelity, however the Acrobits softphone, which I use for VOIP on my iPhone, works very well. I tried using 3cx phone and expresstalk on the PC, and those I have yet to get to send caller ID correctly, and as yet I'm not sure why, or even if I can do that with those softphones. Vitelity as a whole though has awesome call quality, and I'm surprised there's not more reviews for them on here. You do need to know how to set up your device, but once set up, Vitelity works well.
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Review by Ulmo
member for 6.3 years, 583 visits, last login: 5 days ago
lodged 1.7 years ago
- San Jose,Santa Clara,CA
- $15 per month
- "Helpful support helped me diagnose some problems."
- "Not sure how redundant it is."
- "Pretty good."
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Seems ok. I have unlimited inbound. Took a few months to port number from Comcast CDV to them.
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PX EliezerPremium
join:2008-08-09
HuttRiver US
kudos:11 | Number porting You said it took a few MONTHS to port your number?
Very, very unusual.
Can you expand further on what held up the process and which company was perhaps to blame.
Thanks! | |
| | Ulmo
join:2005-09-22
San Jose, CA Reviews:
 ·SONIC.NET
 ·callwithus
·Vitelity VOIP
| Re: Number porting It was originally an AT&T (PacBell) line, that I had ported to Comcast CDV. I ported directly from Comcast CDV to Vitelity. I remember expecting it to take about the exact amount of time it would take, and they also informed me of such. I budgeted 2 months. I think 1 month of that was me researching (by far the longest of the steps I had to take), banking, paperwork, tendering, paying, and ordering the port. Once the port was into their system, you're right, I think it was around about a month for the actual port. They quoted the time period, and it was about that. I followed the process fairly closely, and the numerous steps it took that I saw each only took a few business days. There were just lots of steps. The nice thing was it was sort of like a black box: put in $$, 1 month, and some account data, stir briefly, and out pops the port! (Granted, the stirring happens after putting the time-warped 1 month into the box, and before the 1 month got waited for -- someone time-traveled that month into the box before the stir ...)
This was all back in early 2008, if I remember correctly. | |
| | | PX EliezerPremium
join:2008-08-09
HuttRiver US
kudos:11 Reviews:
·callwithus
·voip.ms
·Vitelity VOIP
·Callcentric
·Optimum Voice
·Gizmo5
| Re: Number porting Thanks very much for the followup!
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I just don't want any VoIP newcomers to get scared off about porting.
These days, the FCC expects that ports should be completed within a few days.
While that may be a little unrealistic, ports should be finished within 2-3 weeks unless there is some major problem.
I've ported several numbers, from POTS to Cable, from POTS to VoIP, and from VoIP to VoIP, all within 2-3 weeks.
And the paperwork involved is modest, and should not take more than 15 minutes to fill out. I have no idea what is meant by "banking" etc.
Apologies for taking this a bit OT, but as I said, I just don't want anyone getting scared.
Again, thanks for the followup. | |
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Review by REM
member for 6.7 years, 188 visits, last login: 328 days ago
lodged 1.8 years ago
- Santa Rosa,Sonoma,CA
- Contract price not specified.
- "Lets you set your own CID"
- "Reliability on international calls."
- "Excellent for US calls, Not worth the premium for International"
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I've had Vitelity (formerly Sixtel) for many years now and my experience it's been mostly good.
Mainly I use vitelity to redirect International calls that come from DIDs In other countries while keeping the Original CID information which is something I do in Asterisk. Not many providers let you set CID on demand and that is what has kept me with Vitelity for a long time. Calls within the US are priced reasonably and 6 second increments means you pretty much pay only what you use.
International calling on the other hand has been a very different story. Unfortunately I had some instances when my calls were not hanged up by their switches and the call went on until the funds on the account were depleted. The first time it happened, customer service blamed it on my equipment so I triple checked everything and made sure that everything was working fine so this wouldn't happen again. It went well for about a year until it happened again. My account funds were depleted and I've had enough so I decided not to used them for international calling anymore.
I switched to other VoIP providers that were a lot cheaper on international calling and so far I haven't had much trouble with them.
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 Review by espaeth
member for 10.8 years, 3213 visits, last login: a few hours ago
updated 2.1 years ago
- Minneapolis,Hennepin,MN
- $8 per month
- (month by month)
- "Economical DIDs when signing up through PIAF offer, consistent voice quality on DIDs, $10 one-time charge for LiDB/CNAM listing"
- "Termination quality more variable than origination. Calls can be great to mediocre."
- "Solid provider that has been incredibly consistent over the last few months"
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Update 12/09: Things are still going great with Vitelity for my DIDs I have hosted with them. The only minor issue I've encountered was DTMF issues on one of my DIDs (may have been rate center related) that was resolved by porting that particular number out to another provider. Not a big deal considering the consistent good audio quality and reliability I get on my other DIDs hosted with Vitelity. Still highly recommended.
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I signed up with Vitelity towards the end of 2008 under the PBX In a Flash promotion. Their subscriber portal is more complete than other providers I've seen -- automating all elements necessary for number porting, and allowing for individual DID selection from their available number pools.
The features I find most compelling from Vitelity include:
- Reasonable cost DID origination service, with included failover to a PSTN number when incoming calls encounter CHAN UNAVAIL.
- Emails are sent out when incoming calls hit the failover number, so you get a heads up that something needs to be looked at.
- Reasonably priced termination costs of US48, including completely free tollfree calling through their service (although CID digits are not properly passed on TF calls)
- For a $10 one-time charge they will populate the LiDB/CNAM DB with your desired information so that when you source the Vitelity DID digits for outbound calls, CallerID lookups will function to most destinations.
I have no problems recommending Vitelity to others; they have been absolutely rock solid for me.
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Review by sragle
member for 6.5 years, 641 visits, last login: 1 days ago
updated 2.9 years ago
- San Jose,Santa Clara,CA
- $15 per month
- "Good Price good Service"
- "Tech Support hard to get ahold of at times."
- "Beats paying for Vonage or Local POTS"
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I have been using Vitelity for 3 years now, I had Vonage, but it was costing too much then I switch to ViaTalk which was not reliable at all, then a friend told me about Vitelity.
Vitelity has been very reliable for me for my 2 DID I getting from them, never had issues with them, only issue I get are related to local hardware that has nothing to do with Vitelity service, its just life of VoIP, requires more hardware then just having a Local POTS line. Their pricing is good and call quality is good as well, have no complaints about it.
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 Review by TSWYO
member for 8.7 years, 323 visits, last login: 5 days ago
updated 2.9 years ago
- Cheyenne,Laramie,WY
- Contract price not specified.
- "Quick and easy, inexpensive, and Asterisk friendly"
- "I've had some number ports take a while"
- "Need some knowledge behind VoIP... Best provider I have ever been with."
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I have been a customer of Vitelity for several years now (SixTel when I first signed up). I am one of their wholesale customers and use their service for my home line as well. Great DID selections, quality network, and decent support. Sometimes their number ports take a while, but being that is the only problem I have had, I’m a happier camper!
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Review by tgrip
member for 7.2 years, 92 visits, last login: 76 days ago
lodged 2.9 years ago
- Bolingbrook,Will,IL
- $1 per month
- "Inexpensive, has CallerID with Name available, low ping time to midwest"
- "minor DTMF problems, occasional noisy connection"
- "Worth checking out"
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I recently cut my Vonage connection in favor of an Asterisk based system where I can pick and choose which provider I use for any given call. I was attracted to Vitelity as they offer several interesting things:
1) A flat rate outgoing of 1.4 cents/minute to the US.
2) An optional subscription to CNAM
3) No automatic charge for 911: As my DSL service is slightly cheaper when bundled with a phone line, I send emergency and toll free calls through the POTS line and hence have no need for a 911 subscription. Note that they will connect a 911 call even without a subscription but they charge a hefty fee for doing so.
4) The ability to submit a CNAM directory entry so that your callers see your name rather than a generic "California Call" (or wherever).
5) Low ping times (~30msec) to the midwest.
I've not had a need to request tech support so it's hard for me to rate the response, however, the fact that I've not needed to is a good sign.
Others have noted problems with DTMF and I've also had trouble sending and receiving DTMF. I've put a "dtmfmode=inband" line in my sip.conf file for Vitelity and seems to do the job for me.
I've had one poor quality call placed through them but it only happened once and therefore does not detract from my overall positive assessment of the service.
Note that I do not use Vitelity for inbound service, only for outbound calls and only when Vitelity is less expensive than VoicePulse (about half the time for our usage).
TGrip
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 Review by kieranmullen
member for 6.1 years, 887 visits, last login: a few hours ago
lodged 3 years ago
- Portland,Washington,OR
- Business customer
- $5 per month
- "Larger company. Support! Decent PAYG Rates."
- " None at this time."
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No complaints that this time I have been with them for about a year. It would be nice to be able to transfer any did into their flat rate incoming program, but it depends on where the number is coming from I believe.
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