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 Review by espaeth 
UPDATED: 260 days ago
member for 8.6 years, 2034 visits, last login: a few hours ago
 Minneapolis,Hennepin,MN
 $8 per month (month by month)
 "Economical DIDs when signing up through PIAF offer, consistent voice quality on DIDs, $10 one-time charge for LiDB/CNAM listing"
 "Termination quality more variable than origination. Calls can be great to mediocre."
 "Solid provider that has been incredibly consistent over the last few months"
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I signed up with Vitelity towards the end of 2008 under the PBX In a Flash promotion. Their subscriber portal is more complete than other providers I've seen -- automating all elements necessary for number porting, and allowing for individual DID selection from their available number pools.
The features I find most compelling from Vitelity include:
- Reasonable cost DID origination service, with included failover to a PSTN number when incoming calls encounter CHAN UNAVAIL.
- Emails are sent out when incoming calls hit the failover number, so you get a heads up that something needs to be looked at.
- Reasonably priced termination costs of US48, including completely free tollfree calling through their service (although CID digits are not properly passed on TF calls)
- For a $10 one-time charge they will populate the LiDB/CNAM DB with your desired information so that when you source the Vitelity DID digits for outbound calls, CallerID lookups will function to most destinations.
I have no problems recommending Vitelity to others; they have been absolutely rock solid for me.
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Review by sragle
UPDATED: 264 days ago
member for 4.3 years, 300 visits, last login: 61 days ago
San Jose,Santa Clara,CA
$15 per month
"Good Price good Service"
"Tech Support hard to get ahold of at times."
"Beats paying for Vonage or Local POTS"
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I have been using Vitelity for 3 years now, I had Vonage, but it was costing too much then I switch to ViaTalk which was not reliable at all, then a friend told me about Vitelity.
Vitelity has been very reliable for me for my 2 DID I getting from them, never had issues with them, only issue I get are related to local hardware that has nothing to do with Vitelity service, its just life of VoIP, requires more hardware then just having a Local POTS line. Their pricing is good and call quality is good as well, have no complaints about it.
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 Review by edesignway
UPDATED: 266 days ago
member for 6.5 years, 123 visits, last login: 4 days ago
Cheyenne,Laramie,WY
Contract price not specified.
"Quick and easy, inexpensive, and Asterisk friendly"
"I've had some number ports take a while"
"Need some knowledge behind VoIP... Best provider I have ever been with."
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I have been a customer of Vitelity for several years now (SixTel when I first signed up). I am one of their wholesale customers and use their service for my home line as well. Great DID selections, quality network, and decent support. Sometimes their number ports take a while, but being that is the only problem I have had, I’m a happier camper!
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Review by tgrip
Posted: 276 days ago
member for 5 years, 62 visits, last login: 12 days ago
Bolingbrook,Will,IL
$1 per month
"Inexpensive, has CallerID with Name available, low ping time to midwest"
"minor DTMF problems, occasional noisy connection"
"Worth checking out"
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I recently cut my Vonage connection in favor of an Asterisk based system where I can pick and choose which provider I use for any given call. I was attracted to Vitelity as they offer several interesting things:
1) A flat rate outgoing of 1.4 cents/minute to the US.
2) An optional subscription to CNAM
3) No automatic charge for 911: As my DSL service is slightly cheaper when bundled with a phone line, I send emergency and toll free calls through the POTS line and hence have no need for a 911 subscription. Note that they will connect a 911 call even without a subscription but they charge a hefty fee for doing so.
4) The ability to submit a CNAM directory entry so that your callers see your name rather than a generic "California Call" (or wherever).
5) Low ping times (~30msec) to the midwest.
I've not had a need to request tech support so it's hard for me to rate the response, however, the fact that I've not needed to is a good sign.
Others have noted problems with DTMF and I've also had trouble sending and receiving DTMF. I've put a "dtmfmode=inband" line in my sip.conf file for Vitelity and seems to do the job for me.
I've had one poor quality call placed through them but it only happened once and therefore does not detract from my overall positive assessment of the service.
Note that I do not use Vitelity for inbound service, only for outbound calls and only when Vitelity is less expensive than VoicePulse (about half the time for our usage).
TGrip
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Review by kieranmullen
Posted: 295 days ago
member for 3.9 years, 663 visits, last login: a few hours ago
Portland,Washington,OR
 Business customer
$5 per month
"Larger company. Support! Decent PAYG Rates."
" None at this time."
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No complaints that this time I have been with them for about a year. It would be nice to be able to transfer any did into their flat rate incoming program, but it depends on where the number is coming from I believe.
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 Review by kenn10
UPDATED: 1 year ago
member for 6.2 years, 2315 visits, last login: 1 days ago
Kennesaw,Cobb,GA
Contract price not specified.
"Good voice quality, easy DID selection, CNAM available, E911 Available"
"Limited functionality if connecting via ATA. Mainly a trunk provider for PBX's"
"Good, solid provider with a stable, reliable network."
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I was in the process of disconnecting my account with SixTel when they were taken over by Vitelity. Since that time, service has gotten better and better. Customer service is now quite responsive and there are almost never any network outages. I have 4 DID's with them and use them as my primary outgoing provider.
This company continues to stay out of the limelight. They are doing a good job but you rarely hear about them.
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Review by supersteve84
Posted: 1.3 years ago
member for 3.7 years, 4 visits, last login: 1.3 years ago
Portland,Multnomah,OR
Contract price not specified.
 about 10 days
"Only Voip Provider that Provides Full Name and Number Caller ID"
"You have To Know How To Program Your own SIP Devise"
"If You are A Voip Tech Wiz you Will Love this Service"
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Well after hearing What Voip Sounded Like On The Late Great SUN ROCKET
I Became a VoiP Beleaver, that was Until Sun Rocket Died Then my Search
Became a Nightmere, Try To Find a Voip provider That has Caller Name and
Phone Number ID ( CNAM ). Almost Impossible, But then i found VITELITY Voip
They Require You To Have Your Own SIP / ATA Box or SIP Phone and You Better be
a Programer Because there Tech Support Is Just About The Worst You Will
Ever Come Across, But on The Other hand There Voip Voice Quality is About The
Best Because of Using G.711 a and G.711 u law Codecs another Plus is
One of The Best Voice mail systems I ever used and With There Pay for What U use Program at less than .02 Cents a Min For All 50 USA States Will Be hard
to Beat. $ 35.00 gets You Started, Your Monthly Bill Could be as Low as $ 5 Bucks if You Get / Make Less Than 10 LAND LINE Calls a Month WOW !!! Enter only if You Have Your own Tech Support. DIDs ( That's a Phone Number ) with a Area Code of Your Desire For less Than $1.50 ea a Month at This Writing
You Will Want To Have at Least 1.5 Meg DSL or Better to Enjoy This Service
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Review by ClintCES1
Posted: 1.4 years ago
member for 5.2 years, 5 visits, last login: 1.2 years ago
Bloomfield Hills,Oakland,MI
$7 per month
about 5 days
"Port existing numbers, very low price for low usage"
"On your own for setups"
"Great deal if willing to work a bit for it, or know the VoIP languages"
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Vitelity has been a good choice for me, when I had to scramble last year at the SunRocket meltdown.
Very good price for my very limited home number needs, good features although not so novice customer friendly as I would wish. But great reliable service, once set up.
No equipment provided, and limited tech advice. But online e-mail tech support has been quite responsive and helpful, even over holiday weekends, when needed.
If you are game to really Do It Yourself could be a great VoIP provider for you.
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Vitelity VOIP
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Any DTMF problems?
