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Review by b_p_smith 
UPDATED: 1.6 years ago
member for 7.7 years, 1922 visits, last login: a few hours ago
 Merrickville,ON
 $60 per month (12 month contract)
 about 14 days
 "3.5GHz means no interference. No weather-related issues. Support fairly responsive"
 "Reliability not always the best, Low bandwidth cap & speeds for price"
 "If you have a land-based option, choose it. Look at all options."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I'm on the "Power User" package, which is $60/month and gives me 3Mbps/512kbps with a 15Gbps/month bandwidth cap.
- I've never seen 3Mbps. Typical is around 2Mbps, often slower. Up speed is pretty solid though.
- There are rent-to-own options (3yr contract), or you can buy the hardware (I did, to avoid the contract). Install is $200 for a "normal" install, and up if you need funky stuff (like a tower).
- blocks common incoming ports, but not all. You're not supposed to run "servers".
- 15Gbit download cap makes it problematic for power users, SOHO users. Even the "business" account offers the same service (at a higher price of course). There are no higher-cap options.
- Often suffers from short disconnects. Most home users might not notice if it reconnects quickly (and automatically). VPN users will not be pleased.
- Once in a while, but luckily very rarely, will go down for hours on end. This is becoming increasingly rare though, maybe a couple of times a year.
- When I do have to contact Support, I usually get a response back very quickly, and usually correct.
- As with all wireless options, depending on your location you may need a tower. A new customer would be wise to educate himself on options, lest they be stuck with a crappy tripod and 20ft+ mast bolted to their roof (which they'll push as a "valid" option).
- I was an early-adopter, but I've heard the whole order/survey/install process is pretty painless now, *if* you're set up with line-of-sight.
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