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Review by jw08 
Posted: 7 days ago
member for 274 days, 334 visits, last login: a few hours ago
 Tulsa,Tulsa,OK
 Contract price not specified.
 about 1 days
 "Pay as you go - no monthly fee - the BEST rates."
 "Took a while to get adapter."
 "High quality - low cost - can't be beat."
| Web-site:
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Used Vonage (Solid provider) - then Sunrocket (went bust) - then moved to Viatalk (unreliable for me). Needing a backup provider for viatalk and also needing a UK DID i first found callwithus .. and then recently Future-Nine.
I needed an adapter from them - and unfortunately they were out of stock when i needed one .... so it did take around three weeks from asking for adapter to delivery ... however once it arrived - it was plug and play. Call quality to and from the UK (where 95% of my calls are for) has been excellent with only one or two bad connections in several weeks ...
I love the fact that i now have a way to dial the UK for less than one cent per min, compared to Vitalk ($0.0306) and Vonage ($0.0400) its a bargain ! Especially when you consider that you are only paying for the calls that you make - there is no $10, $15, or $25 monthly fee on top.
My interactions with support have all been handled quickly and professionally.
I'd sign up again in a heartbeat.
Followup comments:  benc
Premium
join:2007-06-17
Glen Carbon, IL | Adapter... Could you have bought your own adapter?
You could've gotten it quicker. | |
| | jw08
join:2007-10-26
Tulsa, OK
 ·ViaTalk
·Future Nine Corpor..
 ·Cox HSI
edit:
July 19th, @03:31PM
| Re: Adapter... said by benc :Could you have bought your own adapter? You could've gotten it quicker. yup - i could - prices were about the same no matter if i bought or if i had them send me one ... and i was unable to buy one locally so It would have been an online purchase and then wait for the mail anyway ... but i was told "adapters will be here in the next day or two" .. so thought I'd just hang on in there until they could send me a pre-provisioned adapter (as I'm not as technical as some people when it comes to VOIP adapters) ... turns out it was actually closer to two weeks before they got the adapters not two days .. no biggie as i was in no rush ... but thought it worth mentioning on a review.
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| | | benc
Premium
join:2007-06-17
Glen Carbon, IL
·Callcentric
 ·AT&T Midwest
·Charter Pipeline
| Re: Adapter... Oh OK. So you thought you'd get in within say, a week (a couple days for them to get it, a couple more for you to get it) but it took longer.
In fairness, I'm not sure how many people Nitzan has working for him. Perhaps it's just him. If so he must be very busy.
At least it wasn't a big deal for you.
In my case I'd rather use Asterisk, and not have an ATA connect directly to the Internet. | |
| | | | nitzan
join:2008-02-27
·Comcast
| Re: Adapter... Actually this was just an issue with our ATA supplier. He usually takes a few days to send them when we make an order, but for some reason this time it took him almost two weeks.
We do plan on keeping a larger stock in the future to make sure this doesn't happen again.
--
Nitzan Kon, CEO
Future Nine Corporation | |
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Review by Javaguy216
UPDATED: 18 days ago
member for 3.3 years, 204 visits, last login: a few hours ago
Wickliffe,Lake,OH
$13 per month
about 1 days
"Call Quality, Easy to Setup, Quick Tech Support, Great Domestic Plans, Super International Rates"
"No Phone Support (yet), Still In Beta Stage"
"Great Value, You Can't Go Wrong, Try It!"
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I've been Beta testing Future-Nine since went live. From day 1 setup was a breeze. Simply sign up, get login information, set up your ATA (instructions available on the web site), and you have dial tone. Call quality, simply amazing. A colleague of mine used it to call a relative abroad, he was so amazed with the call quality that he signed up for service same day. Tech support has been stellar. Most of my issues were resolved within few hours. When it comes to pricing, you cannot go wrong. Most (if not all) international rates have been lower than the cheapest calling card I could find. $13.50/month for domestic unlimited service is also a great price.
Service is still in Beta and there are more things to come. I plan to continue with Future-Nine.
I will update the review as I continue to use Future-Nine!
*** July 08, 2008 Update ***
The service is working flawless as before. Nitzan has been helpful with all issues (minor) that I had on my side. Although there is no tech support (phone number) available during Beta stage, Nitzan has been great resolving any issues. I am updating the rating (tech support) to 5.
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 Review by n1zuk
Posted: 27 days ago
member for 6.7 years, 2434 visits, last login: a few hours ago
South Burlington,Chittenden,VT
Contract price not specified.
about 1 days
"Pricing, Choice of service, Responsive support"
"Still in Beta, Server reliability"
"Hope they stay on course, will be a great provider"
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Future-Nine is one of the new upstarts in the VOIP provider market. The two major things going for them are the value of their services, and the responsiveness to customer's needs.
I'm using them as a PAYG (Pay As You Go) provider for my international calling (about 100 Hrs/Month). Their call quality and pricing have been exceptionally good for the two months I've been using their service.
Their support has been quick to address any issue, even if it isn't a problem with your call. They have been taking customer input on features and changes to the service they offer. One great feature is to be able to choose the quality of the call routing you use with each individual call. This is great if you find a route that is temporaily unavailable (it *IS* the Internet, after all!), you can try again using a different routing.
They also have all the bells and whistles VOIP customers expect -- web dialing, callback, dial in access numbers (like a prepaid calling card), 3-way calling, and many more. So far one of the best I've come across.
On the negative side (but then, they are new, growing, and in Beta), they have had some hardware issues with servers going down. They have been quick to resolve these issues, and get their hardware more reliable. Also, their web site is a little less than intuitive to navigate - certainly not as slick and professional as some other providers. But then, what is more important? I want a phone that works. I already visit many slick web sites.
I know that many VOIP providers come on as gangbusters, only to fade over time. I'm hoping that this one breaks that model, as they have a great amount of potential.
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Review by fordtrbo
UPDATED: 35 days ago
member for 35 days, 2 visits, last login: 27 days ago
Vallejo,Solano,CA
Contract price not specified.
"The Price and Quality Service"
" None"
"Best VOIP service out there BYOD and PayG"
| |
So far so good with Future-Nine, Wow! What a quality product especially with their great prices! $13.50 total including a DID/3000 minutes incoming/outgoing! I read that they have only been around for 3 months and are still in the Beta stage...Very impressive, hope the quality and the price holds! Left Vonics Digital after 12 months, relialbility issues or "growing pains" I was told.
After I purchased my adapter I was up and running in 57 seconds...Yes, you read that correctly. (They had provided me passwords, SIP configs ahead of time)
I believe you can purchase an adapter from them but I chose to buy a GrandStream 486. The only issue I had with Future-Nine was a password problem and although I hate to admit it, they were correct and I was in error! Oh well, if your looking for an inexpensive quality product I would suggest giving this company a try, you won't be sorry.
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Review by wierdo
Posted: 35 days ago
member for 7.4 years, 750 visits, last login: a few hours ago
Tulsa,Tulsa,OK
$8 per month
"Price, tech support, US termination"
"Hit and miss to some destinations, SIP only"
"It's still beta, but very good for the price, especially if you have a backup"
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I've been using Future Nine for about a month now. I used to mostly use Voxee for termination and Teliax for destinations that Voxee had issues with. With Voxee going away, I had to rethink my strategy.
I started out on straight PAYG, but then needed a DID, so switched over to Bare Essentials plan, since is only an extra $2 a month and includes 250 minutes. The switch happened in a few hours. My only complaint about the process, and it really is nitpicking on my part, is that it takes about a day to get a DID from Future Nine. They do not stock them like other providers do. A side effect of that is that you can't get a list of available numbers and choose one that is best for you.
As far as the termination quality, in the US it's stellar. Internationally it's very good when it works. At this point, I couldn't recommend Future Nine as your sole source for international termination. When I called a particular cell phone (on the Orange network, FWIW) I would get connected to a different destination. Since I was able to easily redial with Teliax, it wasn't a big issue. Other calls, say to a landline, in the DR have been no problem. I've also called Estonia and Brazil with no issues, so it may well be just the one destination.
Of course, things are always changing with Future Nine, what with it being in beta, and improvements are always being made. Since I had my troubles, they have rolled out a new dialing plan that allows you to choose where on the cost/reliability/quality scale you prefer. You can choose between grey, white, and premium routes on a per call basis. Having the premium routing option available may have solved my earlier issues.
Having dispensed with the bad, let me talk about the good. First, the price. Excellent. As in could hardly be better without opening wholesale accounts with large monthly minimums. On top of that, there are no hidden fees. I couldn't ask for more.
Secondly, tech support. Whenever I have an issue, or more often a special request, the response is lightning fast. Sometimes I don't think Nitzan sleeps. Aside from Labor Day weekend, when the response time was a still excellent 6 hours when I really expected a response on Tuesday, I've never waited more than 2 hours for a response. Just as importantly, if there's some technical way in which the service isn't working for me, there is no issue getting it changed so that it works the way I need it to work. Just this morning, at some ungodly early hour when everyone should be in bed, I found that the trunk was returning as answered immediately upon sending the call. I needed it not to return the answered indication until the far end answered. Within half an hour my account had been changed so that the answer was not returned until the far end picked up.
Not only that, but I got an explanation as to why the default was to return answered immediately.
I simply can't say enough good things about the technical support as it currently stands. I have some odd needs, and thus far there's been no issue getting them met.
Thirdly, call quality. I have yet to experience poor quality to any destination. Whatever number in the Dominican Republic I was getting may not have been the right number, but the audio was as clear as can be. Other destinations, both in the US and abroad have been nothing but excellent.
In short, I highly recommend Future Nine if you are calling solely to the US, need a DID, or if you're willing to keep a backup provider around for certain international destinations. I expect that last caveat will be going away as the kinks get worked out of the beta service, but we'll have to see how it goes.
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 Review by neko
UPDATED: 35 days ago
member for 1.9 years, 381 visits, last login: a few hours ago
St Catharines,ON
$15 per month
about 1 days
"Fantastic rates for Canada & International, responsive tech support"
"I wish they had a minimum top up, like $5, instead of $10"
"BYOD PAYG - Just the way I like it"
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**This is a BETA service **
Tuesday June 10th, Signed up.
First of all, about my ratings:
1. Their web site isn't as slick as Callcentric, but it's not the worst I have used. It does give reports on calls made, invoices, etc. So I gave them an average rating on that.
2. Call quality - Excellent. Just as good as Callcentric, with both calls to Canada & the UK.
3. Reliability - No problems so far. Seems good.
I found Future-nine right here on DSLR. They looked like they offered an interesting product. Similar to Callcentric: PAYG & BYOD, but with calls charged, on average, about 50% cheaper than Callcentric - Approximately 1 cent per minute outgoing to Canada & USA &, I believe, 1 cent a minute Internationally to UK landlines, specifically - Other international rates vary.
If you elect for the PAYG account & buy a DID, you get 3000 minutes incoming a month (According to their web site) - So you are really only paying for outgoing - This is far superior to Callcentric.
Setup was easy enough using my PAP2. They have various payment methods: Google checkout & Paypal were two I noticed. They charged my account by $15 - Minimum payment using Paypal.
There is no setup fee for the PAYG account - Don't know if that will change as they move to finished product. Canadian DID price: $5 for my area code plus $2 set up fee.
If you enjoy tinkering with VOIP, by all means sign up & give them a shot. You could save $$$'s on your existing service.
Overall a fantastic service, great call quality, brilliant tech support. I am very happy to have signed up with future-nine.
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Review by sponk
UPDATED: 38 days ago
member for 3.5 years, 622 visits, last login: 14 days ago
Mississauga
$10 per month
"Very realiable (good call quality), excellent rates, great customer service and rate change notification!"
"None so far."
"Very good value for money. Definitely worth trying!!"
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I signed up with Future-Nine as a prepaid user, so there is no monthly cost, but just my calling credits purchase.
The account was setup instantly and I even received $3 free in calling credits.
What I really appreciated them doing is sending out notifications to customers if the rate for their frequent calling destination changes by double/triple. This enables me to adjust my calling habits accordingly!
So far the call quality, their rates (especially international) and customer service has been excellent and I plan to use them extensively for my international calls.
Followup comments: nitzan
join:2008-02-27 | We do not charge fees for paying with PayPal. :) But I see how the way the site displays it might be confusing and seem like we might, I'll get that removed!
--
Nitzan Kon, CEO
Future Nine Corporation | |
| | sponk
join:2005-01-03
Mississauga | Re: We do not charge fees for paying with PayPal. :) Oooops... I guess I was not careful enough to double check that. I've updated my review accordingly | |
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Review by soitgoes2
UPDATED: 40 days ago
member for 3.5 years, 267 visits, last login: a few hours ago
undisclosed location
$4 per month (month by month)
about 1 days
"price, customer service, DID/porting coverage, all-inclusive prices, customizability"
"online account interface still a work-in-progress"
"An excellent choice for VoIP!"
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I've been looking for a new VoIP provider for some time. Originally, I chose Vonage only because they were one of the few carriers who could port in my Iowa-based Qwest DID. For about a year, I've been searching for a new low-cost (especially to international destinations) VoIP provider who could port my number away from Vonage. Future-Nine was the first provider to be able to deliver on that (in a very reasonable couple of weeks). Not only were they able to port this number in, they also offer DIDs in a huge number of rate centers that includes a lot of areas that are often not available from VoIP providers.
Though a small start-up, Future-Nine offers good prices, excellent call quality, and strong customer service. The online account management section of the Future Nine website is not the most user-friendly, but there is good functionality there, and the website is under constant development during the beta. Future Nine is among just a handful of providers who operate under a principle of price transparency--the prices they advertise are the prices you pay.
Being a start-up, the owner is very much interested in meeting customer needs and feedback is not only valued, but also acted upon.
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Review by voipgrog
Posted: 48 days ago
member for 109 days, 37 visits, last login: 12 days ago
Panama City,Bay,FL
$15 per month
about 1 days
"Excellent voice quality. Small enough to fix things quickly."
"Growing pains. Still working out the kinks."
"A good investment of time and money,"
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I've had Future Nine for a couple of months now and I'm very happy with it. The international rates are great and the domestic voice quality is much better than I've experienced on other providers.
I am using Grandcentral with a free IPKall number and F9's pay as you go plan. I am using the SPA I was left with when SunRocket took off and I'm pleased with the performance. F9 has all the information you need to set up the SPA. I can even dial local numbers without the area code.
By request, Future Nine has assigned my Grandcentral number as the caller ID that shows when I call people. This is great since people usually don't answer when they see the out of state area code of the IPKall number.
There have been some outages lately as they are adding servers and changing routes. Nothing too dramatic. I'm hoping the company can keep up with demand as new customers jump on board.
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Review by nasdaqyc
Posted: 52 days ago
member for 3.8 years, 23 visits, last login: 10 days ago
Yuba City,Sutter,CA
$3 per month
about 1 days
"Inexpensive rates to overseas destinations, BYOD, PAYG"
"Still in Beta so there are occasional outages"
"Clear calls and cheap rates to countries I call"
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I have been looking for another VoIP phone line for a while. I had been a Vonage customer for 3 years and 8 months, but wanted to get rid of the $14.99 monthly fee. Looked at Skype , VoIPbuster, Gizmo5, and many other services. I liked Skype and their rates but didn't like that fact I would have to purchase expensive equipment and that they use proprietary software.
I finally settled on Future Nine because of the rates, features and some of the reviews I read here on BBR. Also, I liked that they have a pay as you go plan and allow the usage of my own device.
The first day I signed up for their service I could not log in to their server. I tweaked the settings and reset the adapter a few times thinking that would do it. I finally submitted a trouble ticket to F9 support and got a response in 13 hours time. They had a major outage and that was the reason my adapter could not log in with their server. I tested the phone throughout the rest of the day and they were still having problems with their servers, but a few hours later everything was working fine.
Since that first day I have not run into another one of their outages, at least when I'm using the phone. Right now they are the best value in VoIP.
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