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Future Nine Corporation page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 92 reviews (74 good) (7 bad)
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Review by gbh2o See Profile

  • Location: Longs,Horry,SC
  • Cost: $12 per month
  • Install: about 1 days
Good "STILL Reliable, redundant, high quality service VALUE!"
Bad "STILL doesn't let me set outgoing CID on-the-fly! ;-) But CheapVoipInc lets me!"
Overall "STILL more reliable than many Big-Name residential VoIP providers"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·callwithus
·VOIPO
20140828 - UPDATE - See comments below since they still apply. In fact, I am moving more DIDs to F9. Something that is increasingly very important to me is the ability in my account to easily specify simultaneous destinations and/or a series of destinations in the ring sequence priority I choose. That is a feature not available, or readily avalaible, with many of the other providers monitored here at DSL Reports. It is a _no-extra-charge_ feature included in the Future-Nine scheme of good things. And it works well! I use F9's White or Premium routes to ensure reliable, quality termination. Have I mentioned GREAT VALUE?

20140215 - UPDATE - FutureNine remaines one of my most reliable providers. CheapVoipInc is also reliable and works well for me to most of the U.S.A., east of the Rockies.

20130327 - UPDATE - Future Nine is still providing _reliable_ services at reasonable (great VALUE) prices. And CheapVoipInc is a home-run for those of us that run our own PBX systems.

20121117 UPDATE - A real pleasure to use. And with the new spin-off CheapVoipInc, my above 'Bad' comment doesn't even apply! Wow, what _VALUE_! [And still one of my most _reliable_ VoSPs]

20120522 UPDATE - Nothing new to report except continued reliability for peanuts in cost.

20111209 UPDATE - Multiple accounts just chugging along, daily providing me (and mine) solid service and value.

20110604 - STILL one of my MOST RELIABLE providers of high voice quality service. A great value VoSP!

20110131 - The service, reliability and value is still great! I think one very nice. and important feature, is the ability to set multiple prioritized destinations (SIP and PSTN) for each DID (inbound phone number). It provides a solid fail-over progression no matter what mistakes I make on my systems!

.

20101112 - Multiple accounts working just fine. Still impressing my very persnickety Mother.

20100221 - I believe that Future-Nine is THE best value, full-service, residential VoSP available to the home user today. I caveat that with the dreadful assumption that the user has done proper due diligence, and has basic understanding of what to expect with VoIP services.. I base that opinion on the reliability of the network, and the overall cost structure offered. F9 passes the test with flying colors for my 90 year old Mother who says the call quality is great! And, that is not the case with all of my other providers, so she has a dedicated F9 account now.



20091101 - It is hard to imagine that this 'small' company is actually one of my most reliable VoSPs, but it is! Nitzan Kon continues his methodical build out of his service, carefully implementing well-planned features. Everything seems oriented to enhancing reliability first, while continuing to improve services available. There is absolutely nothing 'cheap' about Future-Nine, but there sure is some of the best value for the money with this company!

ORIGINAL REVIEW:

How do I describe the services I receive from Future-Nine (I'll use F9 for short)? GREAT! I use F9 services a little differently than the way most subscribers do. I am an asterisk user and therefore tend to require somewhat different features from the typical user looking for plug-it-in-and-forget-it residential services. I am also a left-over beta tester, who was impressed with the quality and commitment to service, that I stayed on (perhaps somewhat as a thorn in Nitzan's hide ?!). Their stated intent is to serve the single family, residential market, and their products are tailored to that end.

F9 is also a great source of good quality DIDs for most parts of the country ( I don't have any experience with F9 international numbers). Most U.S.A. DIDs come with at least 3000 inbound minutes included which can make them a bargain for heavier users. In country outbound service at only $.01/minute also makes them a bargain, as long as you do not need to set your own CID by the call. Unfortunately, F9 does not meet _my_ requirements there, so I basically can only use F9 outbound for my own home extensions! For the _vast majority_ of people, this should not be a problem!

I disagree with F9 advertising as being a "Cheap VoIP Provider", although much of that has to do with differing connotations of the word 'cheap' around the world. Nitzan Kon has proven to be anything but cheap in his careful build-out of his system to provide _reliable_, _quality_ services economically! He has carefully built a geographically distributed network of servers to provide both excellent response times as well as redundancy of hardware and isolation from disruption at a single physical location. He continually is developing upgraded features to further enhance the _value_ of his services for his customers.



member for 13.8 years, 4855 visits, last login: a few hours ago
updated 56 days ago

Comments:

Review by chuck1rar5 See Profile

  • Location: seychelles
  • Cost Contract price not specified.
Good "rates seem good"
Bad "unresponsive support"
Overall "dont use."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

After CWU stopped supporting Japan DID's registered with these guys.
Tried to create a new order for multiple DID's and got one email back asking for some clarification answered their questions and deposited $50.
After two weeks and multiple email to them nothing came back and no DID's were setup.

Absolutely useless support and no idea how to run a business.. wanted this to work but a customer will only put up with so much before moving on and waiting two weeks was far beyond giving them the benefit of doubt thinking they might just be busy...

Not worth the hassles.

member for 2.3 years, 2 visits, last login: 87 days ago
updated 87 days ago

Comments:
nitzan
Premium,VIP
join:2008-02-27
kudos:8

1 edit

.

I apologize for your experience. Please note however that you made your initial payment on July 18th, and asked us to cancel and refund on July 22nd. I'm not sure why you were thinking you're still waiting for the DID numbers to be assigned because on our end we had you queued for a refund as you requested.

I do apologize for the refund taking so long, however we did have a major outage last week which required multiple servers to be rebuilt so this was our top priority - we're just now getting back to business as usual.
chuck1rar5

join:2012-06-24
seychelles
Reviews:
·Future Nine Corp..

Re: .

Lets be very clear here as I have seen you deflect other issues before.
I registered two weeks and ordered the DID pretty much straight away. But more importantly I sent about 8 emails to u asking what was going on. So therefore your excuse your busy and decide to ignore clients that makes it all ok does it?
Is very simple if u had replied then I would have waited.
You only act when someone posts a review..

Well done!
nitzan
Premium,VIP
join:2008-02-27
kudos:8

1 edit

1 recommendation

Re: .

You asked to cancel on 7/22. On 7/23 we had a major outage that left thousands of users without service and required major server work for the next few days - so yes - we ignored you for a few days. I apologize, but ensuring stable service for thousands of active users was more of a priority than a single user canceling an order.
nitzan
Premium,VIP
join:2008-02-27
kudos:8

P.S.

How are you giving us 50% for stability and reliability when you have never made a single call? you can't rate something you've never used.

engineercarl
Premium
join:2003-02-24
20026-4474

1 recommendation

Re: P.S.

Have you seen where I put my popcorn?

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com
said by nitzan:

How are you giving us 50% for stability and reliability when you have never made a single call? you can't rate something you've never used.

That's why I think all rating charts should be removed. Absolutely worthless and misleading.

mediaguy
Politically Incorrect
Premium
join:2014-01-22
Guitar Town

.

I think most of us see "member for 2.1 years, 2 visits" and KNOW the review is "Absolutely worthless and misleading."



Hey, it had to be said...

Review by rsriram22 See Profile

  • Location: Lexington,Fayette,KY
  • Cost: $5 per month
  • Install: about 30 days
Good "send my phone number as CID to 911"
Bad "none so far"
Overall "value for money."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
·localphone.com
·Vonage
update jul 8 2014: no issues/complaints. still going strong with F9. if F9 could provide an address book feature which could be used for incoming CNAM, that would be great.

update Nov 23 2013: no issues/complaints. still going strong with F9. i know the famous 'dont fix if it aint broken' saying, but sprucing up the website a liitle bit would help.

update May 28 2013: no issues/complaints. everything is good so far!

took about 30 days to port my number, but it is not F9's fault as it usually takes that long atleast for my number from my past porting experience. been happy so far (3+ weeks). they support setting the phone number in my account as CID when 911 calls are made (helps with smart911.com).

no complaints so far...

member for 8.2 years, 272 visits, last login: a few minutes ago
updated 108 days ago

Comments:

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms
·Callcentric

F9 is better than you'd think.

With that ugly messy Freeswitch page (Like CallWithUs) uses... it's easy to overlook F9 as one of those "Guy in a garage" businesses. It's not bad... and they can actually port some numbers that the automated tool doesn't specify can be done.

With a good face lift to the site, I think F9 would be a bigger player.

Review by astan See Profile

  • Location: Santa Monica,Los Angeles,CA
  • Cost: $5 per month (month by month)
  • Install: about 5 days
Good "works once you are set up"
Bad "difficult to set up, not clear what steps are needed to setup, web page, customer service, unclear and unresonable policies"
Overall "after 2 months, would not use again"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

In April I started looking for a VOIP provider to replace Google Voice on my Obi110. I came across a post by nitzen for Future 5 service on Future Nine for $5/mo.

I went to the future-nine webpage and signed up on April 3. After signup, you are told to add money to your account to start using the service. I added their minimum $15. I then try to get a DID number and am told I need to wait till they approve my paypal deposit of $15. April 4 I get approved and can apply for a DID. April 7 I get my DID and can setup and test the service. I must contact customer service to get my Google Voice number shown on my outbound caller ID.

I was using the Future 5 service for about 2 months. They subtracted $5 from my account on April 5, May 6 and June 7. On June 9, I could not make an outbound call. I got a message "Sorry you don't have enough credit to call this number". I try to contact customer service through the Contact Support link on their web page. Two days and no response. So I email support@future-nine.com. I receive an email back saying "You must maintain a positive balance. Service will cut off automatically when the account balance is at $0 or below. Please add credit to re-establish service. You do not need to contact us for this as it's automatic once balance is positive." This requirement is not on their TOS.

According to Customer Service you can not use your last $5. They cut you off because they want you to put more money in the account (minimum $15). Since this is a prepay service I could see no reason this is necessary. Their TOS says if you cancel you will not get your $15 on account refunded.

To me this is fraud. They take your money and then cut off service.

After 5 days of non-service I decide to sign up with another VOIP provider. I was able to sign up, get a DID, set up and make/receive calls, and get my Google Voice number showing up on outbound calls in 30 minutes with this other provider's website.

member for 9.3 years, 74 visits, last login: 85 days ago
updated 128 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Basic Talk

Got Basic Talk last year. Only had to reboot the 10.00 ATA box once.

10 per month.. it just works!!!
nitzan
Premium,VIP
join:2008-02-27
kudos:8

1 recommendation

Yet another revenge review.

This person was told he can easily reactivate his account by simply adding credit to the account. He would have had to add credit within a few weeks anyway to keep his account active. Instead- he chose to deliberately argue the point, refused to add credit to his account, and demanded that his $5 be refunded even after we re-activated his account. When we refused he called us "fraud", "dishonest", etc. Obviously there's more going on here than $5, he's out to prove a point - whatever that point might be is beyond me.

My guess is he decided for whatever reason he didn't want to renew after the 3rd month, so instead of just telling us that so we could reactivate the account and let him expire a month later, he chose to wage verbal war against our support staff, insult us, and demand his money back. And all of this over $5...

arpawocky
Premium
join:2014-04-13
kudos:2
Reviews:
·callwithus

1 recommendation

Re: Yet another revenge review.

I don't think there is anything unreasonable, dishonest, nor fraudulent about requiring a positive balance on a prepaid service in order to place outbound calls... Common sense would dictate that one must, you know, actually prepay, for a prepaid service.
astan

join:2005-06-15
Santa Monica, CA
Reviews:
·Future Nine Corp..

1 edit

2 recommendations

Truth be told.

I see nitzan cannot handle the truth. I posted the review to let the readers of this board know my experience with Future-Nine. There is nothing inaccurate in my review.

I have noticed when someone is trying to scam you they try to make you feel guilty over the money. Next they try to get you to give them more money. If nitzan thought $5 was so little to argue over, why didn't he just refund the money? Instead he ask for more.

My service was cut off on Monday. I requested a refund on Friday after I changed to another VOIP provider. How many of you would go 5 days without phone service? Future-nine did not re-activated my account until Saturday, which was after my request for a refund. You see how nitzen misleads you and gives inaccurate statements of events.

There is nothing in their TOS or website which tells you to give them 30 days notice to quit so that they will allow you the last month of service with a zero balance.

Future-Nine gave no advance notice that they were going to cut off service when my account reached zero. There is nothing in their TOS or website stating this policy. They did not respond to my contacts through their website.

Here is my email logs with customer service;

Sent: Sunday, June 15, 2014 at 6:53 PM
From: AstanXXXXXX
To: "Future Nine Support"
Subject: Re: refund to paypal

Since your service is prepaid, there is no reason to require a positve balance. Where in your TOS do you state a positive balance requirement? You only told me of the requirement to have a positive balance after you cut off service and I sent an email to you.

You are requiring $5 plus $15 if I wanted to use June service. I cannot add $1. Your minimum paypal payment is $15. In order to get June service you are saying I must prepay $5 plus add $15 to my account. If I were to cancel at the end of June, according to your TOS, you would not refund the $15 I would have added to my account. How is that not $5 plue $15 for June service.

I was trying out your service. I was required to add the minimun of $15 to start your service. I did not know at the begining of June that I was going to cancel at the end of June. It was when you stop service for 5 days because of a zero balance that I concluded that you are not a good service company and do not want to depend on your service. How am I suppose to know that if I decided to cancel service on my last $5, that I need to inform you ahead of time so you can add $.01 to the account to keep it activated? I cannot read your mind or unpublished terms.

Fraud is fraud if it is over $1 or $1,000.

Sent: Saturday, June 14, 2014 at 12:56 PM
From: "Future Nine Support"
To: AstanXXXXXX
Subject: Re: refund to paypal

Our service is prepaid and you are required to keep a positive
balance at all times to maintain service. You were told this but
instead of just adding funds to your account you chose to
deliberately not add more funds.

Nobody asked you for $5/month plus $15 - we asked for $15
which would cover another 3 months of service. Thousands
of other customers have no problem doing this - why do you?
You would have had to add it in a month anyway - unless
you already decided to cancel - which is fine - but you should
have just told us at the time and avoid the wait to reactivate
your account. Our standard response is to tell the customer
to add funds because there's absolutely no point contacting
us for a matter you can resolve by yourself (just add credit),
if we knew you were planning on cancelling anyway we would
have just added a cent to the account to activate it and let
it expire next month.

We are trying to provide a good service at a VERY reasonable
price - being called dishonest, fraud, and other names over $5
is ridiculous and uncalled for.

Good luck with your next provider.

On Sat, Jun 14, 2014, at 01:38 PM, AstanXXXXXX wrote:

Charging for service and not providing it is fraud. You charged me for June and then cut off service. There is no reason I should need a positive balance in my account for June service. I subscribed to and you advertised $5 monthly service on future 5, not pay as you call. You said on dslreports that future 5 was $5/month for unlimited not $5/month plus $15.

Why should I need to put $15 in my account just to get June service which I have already paid? I may not want to stay on your service.

I was testing your service in my move from Obi/Google voice. I see you are not honest and reliable service. I have not had service for 5 days and you do not respond to your contact link in your website. I had to switch to another provider because you cut off service on Monday.

Sent: Saturday, June 14, 2014 at 3:07 AM
From: "Future Nine Support"
To: AstanXXXXXX
Subject: Re: refund to paypal

Hello,

As per our terms of service, we do not refund monthly charges under any circumstances. I'm not sure why you're so reluctant to add credit to your account - you'll have to do it in a couple of weeks anyway, but I went ahead and added 1 cent to the account to re-activate it.

If you'd rather cancel instead that's no problem. Please note no
refund is due. We can however extend your account by a week to
make up for the unused time if you choose to stay.

On Fri, Jun 13, 2014, at 01:22 PM, AstanXXXXXX wrote:

Since you are not going to give me June service because my account balance is $0, please refund my $5 payment for June service to my Paypal account and cancel my account.

AstanXXXXXX

Sent: Wednesday, June 11, 2014 at 1:01 AM
From: "Future Nine Support"
To: AstanXXXXXX
Subject: Re: no outgoing calls for US numbers
Hello,

You must maintain a positive balance. Service will cut off automatically when the account balance is at $0 or below. Please add credit to re-establish service. You do not need to contact us for this as it's automatic once balance is positive.

Thanks!

On Tue, Jun 10, 2014, at 06:09 PM, AstanXXXXXX wrote:

After 1pm PDT June 9, I could not make outgoing calls. I get an error message "Sorry you don't have enough credit to call this number" Earlier in the day on June 9 I could make an outgoing call. Something in your system changed. Incoming calls still work. I have power cycled my PAP2 and nothing has changed.

I signed up for Future 5 on April 3, 2014. Put $15 into the account via Paypal. You took $5 out April 5, May 6, and June 7. I now have $0 balance in my account but I should be able to make 2000 outgoing minutes in the US for the month of June. I have only used 277 minutes so far.

I have sent two messages using your Contact Support link at future-nine.com in the last 24 hours and have receive no response or resolution to my no outgoing call problem.

AstanXXXXXX
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Re: Truth be told.

OK, I have to ask... who the hell is "Power-nine"? lol!
astan

join:2005-06-15
Santa Monica, CA

Re: Truth be told.

It is Future-nine. I will correct the above post

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Truth be told.

This is a spiteful rant, not a review. It contains near zero relevant information, not even a false one, other than your description of the ridiculous way you handled this whole issue. yes, F9 might have been a bit clearer in the TOS about that but there is nothing unreasonable in requiring a positive balance and many VOIP providers do so. I cannot find in your own description anything what would account to fraud or attempt to steal your $5.-, nor a reason for extremely low ratings in issues like call quality or reliability.
This review is another example why I am so skeptical of on line reviews, especially anonymous ones.
Network Guy
Premium
join:2000-08-25
New York
kudos:2
Reviews:
·Future Nine Corp..
·T-Mobile US
·Optimum Online

Prepaid service.. How it's supposed to work.. I think

Alright, so I'll chime in since I'm a Future Nine customer as well as a T-Mobile pre-paid customer, for the purposes of comparison.

When I signed up for T-Mobile prepaid, I bought a SIM, I activated it, and I added funds online. When I added the funds to myT-Mobile account, T-Mobile immediately debited the money, and soon afterwards phone calls started to work.

Every 25 days T-Mobile texts to remind me that I need to add more money to my account, and that service will stop working by the 30th day if I don't. I say suuuure... Gladly... So I go ahead and add more funds, by that 30th day T-Mobile debits the money again, and my clock resets for another 30 days.

Between the 30th day when T-Mobile takes their money, and usually the 29th day when I finally get around to adding funds since I'm usually a procrastinator, the account balance is zero.

To me, this is how prepaid should work.

Based on my personal experience dealing with nitzan, and to his/her defense, the billing anomaly that causes......... or caused......... service to suspend after 60 days when there were enough funds to prepay for 90 is likely glitchy at worse, but definitely not intentional or criminal. But in business there are winners and losers, and definitely enough anger and misunderstanding to go around.

Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Reviews:
·VOIPO

Re: Prepaid service.. How it's supposed to work.. I think

Concur with clear explanation regarding zero account balance, but service owed. Some folks just don't get it.

said by Network Guy:

Alright, so I'll chime in since I'm a Future Nine customer as well as a T-Mobile pre-paid customer, for the purposes of comparison.

When I signed up for T-Mobile prepaid, I bought a SIM, I activated it, and I added funds online. When I added the funds to myT-Mobile account, T-Mobile immediately debited the money, and soon afterwards phone calls started to work.

Every 25 days T-Mobile texts to remind me that I need to add more money to my account, and that service will stop working by the 30th day if I don't. I say suuuure... Gladly... So I go ahead and add more funds, by that 30th day T-Mobile debits the money again, and my clock resets for another 30 days.

Between the 30th day when T-Mobile takes their money, and usually the 29th day when I finally get around to adding funds since I'm usually a procrastinator, the account balance is zero.

To me, this is how prepaid should work.

Based on my personal experience dealing with nitzan, and to his/her defense, the billing anomaly that causes......... or caused......... service to suspend after 60 days when there were enough funds to prepay for 90 is likely glitchy at worse, but definitely not intentional or criminal. But in business there are winners and losers, and definitely enough anger and misunderstanding to go around.


Review by Network Guy See Profile

  • Location: New York
  • Cost: $5 per month
  • Install: about 1 days
Good "Excellent call quality, top-notch tech support, works with Asterisk"
Overall "No complaints"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·T-Mobile US
·Optimum Online
I came across Future Nine while shopping around for an ITSP and deciding what to do with my Google Voice phone numbers. As you may know, Google posted a blog in 2013 regarding Google Voice that was summarily interpreted as an imminent shutdown of the free phone service as many have used it for some time, including me.

I lurked the forum for a while before deciding to try them out. One forum topic after another one, this company seemed to make customers happy, and for the price and offerings I had to check them out.

My test drive with them so far spans two months, and I am very pleased. Their service works very well with Asterisk, which was necessary for me as my phones run off this PBX.

You may also take into consideration the fact that this company has a subject matter expert in all things VoIP and their service, and this person routinely lurks the VoIP forums right here. This person personally took the time to take me from A to Z and answered all my questions quickly and very friendly. My vote for Future Nine's MVP goes to nitzan. You will find very helpful and honest advice from this individual.

The service costs $5 per month, and I get 2000 incoming and 2000 outgoing minutes. This was advertised as promotional pricing at the time.

Call quality is excellent. You can expect standard features like Caller ID, waiting, etc to work as well.

member for 14.1 years, 5975 visits, last login: a few hours ago
updated 130 days ago

Comments:

Review by travisnj See Profile

  • Location: Kansas City,Wyandotte,KS
  • Cost Contract price not specified.
Good "Rates, Quality, Dependability - Bar-none the best termination you can get"
Bad "Virtually NO inbound call filtering, routing, handling"
Overall "I have used for over 5 years and will continue to use PERIOD, Bar-none The BEST"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been with FN for over 5 years and have found them to be exceptionally reliable and rates that cannot be beaten!

I used to be a Facilities Based CLEC, I appreciate the rates and their commitment to keep narrow margins on profit. FN is a company that I would have taken up an interest as a CLEC to negotiate MOU for my customers. Perhaps even used them for equal access and common carrier circuits as a one-stop solution instead of dealing with interconnection poi's and etc.

For a personal user and maybe one day as a small business user, I will continue to use FN for my termination needs. I appreciate the no-frills/thrills.

As far as the "bad" or "cons" that I enumerated; well.... There is a reason they don't have callcentric "like" routing and handling... It's called keeping their expenses down so rates are not effected. If you need or want routing and handling like some of the others than you should by all means use them for origination (because your a single user), but if your a business than FN call routing and handling is irrelevant due to you owning or should be getting a softswitch.

I use callcentric for origination (due to advanced handing and routing) and FN for termination and as a business, I would use FN for origination and termination!

member for 14.3 years, 63 visits, last login: 138 days ago
updated 138 days ago

Comments:

Review by wideglide36 See Profile

  • Location: Altoona,Blair,PA
  • Cost: $5 per month
Good "Excellent support - Ie: Nitzan"
Bad "Website needs some major tweaking"
Overall "One of the best in my opinion"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Let me start off by explaining my scoring choices. I rarely rate anything a perfect score. That being said,

Web site: I think everyone would agree that the web site needs some improvement. Even Nitzan agrees.

Ease of installation: Fairly simple as I use my own ata (Obi 202), just needed to send a few emails to support and I was up and running. I also got two excellent numbers in my local rate center. Thanks again Nitzan. I think it would really be helpful to have these DID's available on site instead of having to email support. I believe it would generate more business.

Call Quality: Here I gave a perfect score because so far it has been perfect. The free cloud phone app is also nice.

Reliability: Not a perfect score because I did have a few dropped calls, but I'm not 100% positive they were F9's fault.

Tech Support: No problem scoring this category. Nitzan has been very helpful getting me set up and I see that he is very active on a number of forums. I don't know when he finds time for his day job.

Value for money: Excellent value. I just didn't give it a perfect score as unless something is free, the value for the money could always be better. (insert smiley).

Bottom line: I have only had this F9 account for a few months, but so far I have no complaints. I really hope Nitzan can spruce up that web site and implement some of the new features he claims he is working on.

That would be awesome...........

member for 10.9 years, 878 visits, last login: a few hours ago
lodged 165 days ago

Comments:

Review by ell See Profile

  • Location: Kingston,ON
  • Cost: $5 per month
  • Install: about 1 days
Good "price"
Bad "none"
Overall "Great service "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Start Communicat..
The future 5 deal is great $5.00 mo! 2000 incoming 2000 outgoing minutes A month, Incoming Caller ID, Outgoing Caller ID name included, Voicemail and more. Call quality for me is good not perfect but that could be the fact i am in Canada connecting to US server.

Website could use some updating.

member for 7.8 years, 307 visits, last login: 4 days ago
updated 178 days ago

Comments:






Review by Alittlegreen See Profile

  • Location: Montreal, QC
  • Cost: $6 per month
Good "Top notch customer service, Very competitively priced, Full redundancy."
Bad "Website needs an overhaul"
Overall "Don't hesitate to try them out. You'll be quite happy!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
I've had the opportunity of trying Future-Nine for the last little while, and without the shadow of a doubt, service and reliability are at the top of their agenda.

It's refreshing to see a company in today's fast paced age, that genuinely listens to their customers. Response, feedback and suggestions are always quick, friendly, and efficient.

If you're looking for a VoIP provider that will never go down, these guys are it! The have geographical redundancy for their calls + vmails!

Their present website is certainly in need of a refresh. And when I was checking them out, I had to keep telling myself this is in no way indicative of how good or bad of a job they do a handling calls. On the bright side, I have heard that they're in the process of making some welcomed site changes.

In our particular case, calls to & from the US were *flawless*. The hiccup was for calls within Canada. From time to time we had an odd ringback sound as we waited for the person at the other end to pickup. Company was aware of this and, to the best of my knowledge, was actively looking at resolving this.

Bottom line, we would not hesitate to recommend them to family. Like I said, their customer care, is really top notch.

This was my first review on DSLR. Looks Like I'll be posting one of my ISP shortly. G-d knows they've certainly earned it as well.

member for 6.2 years, 461 visits, last login: 6 days ago
updated 183 days ago

Comments:

Review by catrachos See Profile

  • Location: Rockville,Montgomery,MD
  • Cost: $8 per month
Good "Good solid economical service"
Bad "Nothing bad"
Overall "8 years and counting"

I have had a Future-Nine service for 8 years and virtually no problems. I ported in my previous number, no problem. I quit an extra account that I was no longer using. No problem. Very pleasant to work with a company that just does what I ask instead of telling me what they think I need or should do. When I closed my brother-in-law's account, f9 just closed it without me having to spend 10 minutes turning down sweetener offers & telling someone that yes I really wanted to close an account. Try that with some of the big players in the business.

As far as the service goes, I am using the pay-as-you-go service and had no problems. QOS consistent and good. Almost all, possible all problems I have had were traceable to hardware or the ISP. Unlike the the traditional phone companies and some of the bigger players in the VOIP space: no contracts, no hidden fees, no unexpected charges, no creeping rates, and no "special services" implemented merely to increase revenue. The whole package comes with the advertised rate. Future-nine has proven reliable and economical, and friends and family who signed on have also been satisfied. What more can I say.

The web site and service aren't as glitzy as some, but I like it that way. (The bottom of the review says, "Fair warning: reviewer joined this week lodged a few minutes ago." This account joined a few minutes ago, but this reviewer had an account years ago, according to my password safe. I was unable to recover my old account using my previous user name & password. I reviewed f9 positively then, and I am no less happy with the service now.)

member for 224 days, 1 visits, last login: 209 days ago
updated 224 days ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6

Nice review....

You may want to edit your review to include the various numeric scores.

By doing so you would also help FutureNine to maintain its listing in the "GBU" rankings list.
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

Six years, not eight.

said by catrachos:

I have had a Future-Nine service for 8 years....

AFAIK they opened their public beta in early 2008, so that was six years ago....