|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
f9 is still doing it for me, my needs have changed over time. I use my pap2t for outgoing calls from my fax machine and send incoming calls to google voice. This allows me to keep my 'vanity phone number' even though I don't need any phones to be ringing from spammers. my only complaint at this point is about the "support" aspect: I don't get emails that my balance is low (I do check my spam folder, that is not it...), and support via email is "nobody home". They have no problem accepting my money or performing the service, so a mixed bag. their web site continues to be one of the slowest sites I encounter on the www. member for 21 years, 3510 visits, last login: 1.5 years ago updated 1.8 years ago
update dec 8 2022: NOT a satisfactory update (have downgraded the ratings appropriately)- 1) looks like the certificate has exporired on F9 website. 2) Home page shows incorrect balance for my account. Sent a message through 'Contact support' on this issue and NO response back so far. Its almost been more than couple of days now. update jul 8 2014: no issues/complaints. still going strong with F9. if F9 could provide an address book feature which could be used for incoming CNAM, that would be great. update Nov 23 2013: no issues/complaints. still going strong with F9. i know the famous 'dont fix if it aint broken' saying, but sprucing up the website a liitle bit would help. update May 28 2013: no issues/complaints. everything is good so far! took about 30 days to port my number, but it is not F9's fault as it usually takes that long atleast for my number from my past porting experience. been happy so far (3+ weeks). they support setting the phone number in my account as CID when 911 calls are made (helps with smart911.com). no complaints so far... member for 17.6 years, 400 visits, last login: 1.5 years ago updated 2.2 years ago
I enrolled on June 17, 2020 and requested a Canadian phone number. I was told there is a $5 setup up charge and then a $5/mo after number is provided. I immediately got charged $5. On July 23, 2020 I got an email that I will be charged $5 per month, I NEVER RECEIVED ANY PHONE NUMBER. In the last month I sent over 10 messages, through my online account, through their support email, to Nitzan Kon, F9âs CEO. NEVER RECEIVED ANY REPLY WHATSOEVER as of today, July 28th, 2020. Since I paid via PayPal, it looks like I am going to lose my $15. This is really bad. Marinela member for 3.6 years, 3 visits, last login: 3.5 years ago lodged 3.6 years ago
I've used this company for 8 years. They did respond to my emails a few years back, but customer service is NOT AVAILABLE when I tried emailing them or using the contact though my signed in account contact. Do not sign up with Future Nine, as they just simply outright ignore their customers. Something is wrong when a customer has to use this forum to try to reach out to the company or approach social media to get a reply. I just checked my email and can prove that I emailed them on Sept 24 2017 thru email and thru my login account contact icon. No word. again tried Oct 12, still nothing.... I also have been checking my spam too, nothing. I usually don't post a review but took the time to sign up here to warn others, they will just ignore their customers when it's not to their benefit, ie. closing of an account. If you are signing up with Future Nine please think twice as you'll feel hopeless as there's no number to call and they don't care about customer service. I speculate they want me to rack up more monthly fees as they take their sweet time to close the account and make me liable to pay for more monthly fees. Is that right or fair? So in summary, if you don't want to be treated like nothing as they did with me, don't even deal with these people. How many times do you have to call these people to get any answers. I will post to say that they have contacted me if they do. But question is when?? Sure this is cheap but trust me not worth it for the call quality nor aggravation when you try to reach out to them. You will regret it as I did. I spent a lot of time online looking for places to put reviews, links for resolution. Contact your BBB if you're having the same issue as me. As you see here they have quite a few complaints. Like others they email numerous times and one person even sent a letter out to them. »www.bbb.org/dallas/busin ··· mplaints Edit: So on Oct 24th, the day after I made this posting. I finally got an email saying my account has been closed and thanked me for being a customer. member for 6.4 years, 1 visits, last login: 6.4 years ago updated 6.4 years ago
Before paying for the service, read their terms of service first at »www.future-nine.com/term ··· ice.html Especially... 12. Contract and Cancellation - Customer is free to cancel any time. Customer understands that there is a $15 administrative fee to cancel. Any remaining balance in the account beyond the admin fee will be refunded in full, minus any applicable and necessary deductions, such as (but not limited to) payment for services already rendered. Customer also understands that due to the UNLIMITED nature of FNC's monthly plans, FNC cannot refund the charges made for those services, and under no circumstances will be required to do so. 13. Money Back Guarantee - FNC does not provide a money back guarantee. All cancellations are subject to a $15 cancellation fee at FNC's discretion. Yearly plans will be pro-rated at the monthly rate and unused portion refunded. Monthly plans will not be pro-rated, and only remaining unused credit refunded. Pay-as-you-go plans will have unused credit balance refunded. The $15 fee will be deducted from the amount to be refunded. If credit balance is below $15 no refund will be given. member for 20 years, 3329 visits, last login: 4.1 years ago updated 6.4 years ago
Update: 2016 08 12 Still using Future Nine. It'll be 8 years in a few months. Phone quality is great. No complaints! Update:2014 01 30 Still using Future Nine. Been using Future Nine since October of 2008. Update:2011 10 20 I just renewed my Future Nine subscription for my fifth year. I believe that I haven't had any issues with the system for the past year. I have a voip.ms account that I rarely use. I notice that with my voip.ms account, there seems to be some voice latency. None that I can detect with Future Nine. If you're looking for a VOIP service, this is the one! Update: 2011 10 16 I just renewed by Future Nine subscription for my fourth year. It's hard to believe that I've been using it for 3 years already. I've had a few issues over the past few years like not being able to call some numbers or callers not being able to call me. Technical support has been very, very good. They are very responsive when I have issues. I had to purchase a new PAP2T-NA last month because mine died. I should probably buy a spare at some point. Cheers. Update: I've been using Future Nine for about 1.5 years. The service has been very good. I had a few hiccups about 6 weeks ago but those issues seem to be fixed. Still a valued customer. From my initial post: For years I've been using Comcast's phone service without much issue. I wanted to save money on my phone bill so I ordered a MagicJack. I acquired an old computer from my Brother-in-Law and dedicated it to MagicJack. The call quality was ok. But it didn't work all the time. Worst of all, it didn't have inbound Caller ID with name - a feature that to my wife was a deal killer. So MagicJack goes back. A few weeks went by and I was at my friends' house and we were discussing technology and he said that he used Vonage and was happy with it and very happy with the price savings. I had tried Vonage in the past and it was ok. I liked Comcast's call quality better so I sent Vonage back as well. I still wanted to save money so I read the reviews of VoIP providers on BBR and Future-Nine had good reviews. I read many of the posts by Future-Nine employees to find out what type of service they provide. I was happy with what I saw so I took the plunge. On September 22, 2008, I ordered a Linksys PAP2 from Future-Nine's website. On the 26th of September it arrived. I plugged it in and it started working. I made a few outbound calls and the call quality was acceptable. In my opinion it's not as good as Comcast's but acceptable for the amount of money I'll be saving. I wonder if Router and ATA affect call quality. It was as good or better than my friends Vonage phone so I decided to keep it. I requested my existing Comcast number be ported to Future-Nine on the 27th of September. Future-Nine made the request to them on the same day and new we're waiting for Comcast to release it. For now, we're only making outbound calls until the port is complete. My wife is happy with the call quality of outbound calls and I'm very happy with the money I'll be saving. I'll be paying for my next month via a yearly contract which will reduce my monthly amount even more. The biggest headache has been getting the ATA to function correctly. I've had some delay issues. I've had to reset and play with the settings to get it working in an acceptable manner. See my other posts if you're really interested. I would have ordered a PAP2T from buy.com. It's the newest version available whereas the one from Future-Nine was the previous version. That's probably the only change I would make. (I like newer versions.) When I replace the PAP2 that I have, I'll probably spend between $100-200 and get a really nice one because I think it will provide me better sound quality - yes, it would be an experiment and it might not make a difference at all. Today, Future-Nine's website is very generic. The signup process is not automatic (meaning, you can't just select what you want and the system sets everything up) and the purchasing of minutes and the site telling you what plan you are on are not what one would be used to. But, put your money into their system, tell the owner what you want and he'll get it ready and configured the way you want - and in a quick amount of time. Other users have talked about the scalability issue of the service being so dependent upon manual processing of requests. The owner knows of these concerns and is working to improve the user experience. If you are a technical person and don't need things tied up with a pretty bow, plow ahead. If you aren't that technical and like to pay for extras like a pretty website you may want to sign up for another provider. But, you'll pay more and at the end of the day, the service will be just as good if not better from Future-Nine. And besides, once you get it up and running, how often are you really going to want to go to their website anyway? I'm looking forward to e911 availability. I'll post updates as time goes along. 17 October 2008 Porting of my Comcast number to Future-Nine took place on Thursday. The phone was down for about 6 hours during the process. Interestingly, other Comcast users who dial my phone number actually ring the Comcast line. It looks like Comcast has to tell it's system that my former Comcast number is really a former number. I'm still amazed at the great customer service that this company offers. They get an A+ in my book. member for 15.5 years, 163 visits, last login: 2.7 years ago updated 7.6 years ago
It is a great VOIP service for a price ($5/month) while it works. Goes down too often - at least I consider it too often. Customer Service is good if you can reach the support. Best bet is to message here at DSLReport. Recently moved number out from F9 to Anveo (Obi plan). Wanted to support small business, however service interruptions were a deal killer. member for 8 years, 7 visits, last login: 7.6 years ago lodged 7.6 years ago
20160119 - UPDATE - No reason to change any previous comment. Nitzan keeps providing me reliable services for a reasonable price. 20150812 - UPDATE - Nitzan continues to provide _reliable_ DIDs and termination for me through the Future-Nine brand (primarily residential) as well as through the CheapVoipInc brand (for the more serious, experienced user and BYOD/PBX type user.) 20150522 - UPDATE - See below! It all still applies. Please note that they're one of the good-guys that will continue to survive because they offer great service and reliable value. Affiliated CheapVoipInc is also reliable and works well for me to most of the U.S.A., east of the Rockies while providing the additional flexibility of setting my outbound caller info. 20141027 - UPDATE - See below! It all still applies. Please note that they're one of the good-guys that will continue to survive because they offer great service and reliable value. 20140828 - UPDATE - See comments below since they still apply. In fact, I am moving more DIDs to F9. Something that is increasingly very important to me is the ability in my account to easily specify simultaneous destinations and/or a series of destinations in the ring sequence priority I choose. That is a feature not available, or readily avalaible, with many of the other providers monitored here at DSL Reports. It is a _no-extra-charge_ feature included in the Future-Nine scheme of good things. And it works well! I use F9's White or Premium routes to ensure reliable, quality termination. Have I mentioned GREAT VALUE? 20140215 - UPDATE - FutureNine remaines one of my most reliable providers. CheapVoipInc is also reliable and works well for me to most of the U.S.A., east of the Rockies. 20130327 - UPDATE - Future Nine is still providing _reliable_ services at reasonable (great VALUE) prices. And CheapVoipInc is a home-run for those of us that run our own PBX systems. 20121117 UPDATE - A real pleasure to use. And with the new spin-off CheapVoipInc, my above 'Bad' comment doesn't even apply! Wow, what _VALUE_! [And still one of my most _reliable_ VoSPs] 20120522 UPDATE - Nothing new to report except continued reliability for peanuts in cost. 20111209 UPDATE - Multiple accounts just chugging along, daily providing me (and mine) solid service and value. 20110604 - STILL one of my MOST RELIABLE providers of high voice quality service. A great value VoSP! 20110131 - The service, reliability and value is still great! I think one very nice. and important feature, is the ability to set multiple prioritized destinations (SIP and PSTN) for each DID (inbound phone number). It provides a solid fail-over progression no matter what mistakes I make on my systems! . 20101112 - Multiple accounts working just fine. Still impressing my very persnickety Mother. 20100221 - I believe that Future-Nine is THE best value, full-service, residential VoSP available to the home user today. I caveat that with the dreadful assumption that the user has done proper due diligence, and has basic understanding of what to expect with VoIP services.. I base that opinion on the reliability of the network, and the overall cost structure offered. F9 passes the test with flying colors for my 90 year old Mother who says the call quality is great! And, that is not the case with all of my other providers, so she has a dedicated F9 account now. 20091101 - It is hard to imagine that this 'small' company is actually one of my most reliable VoSPs, but it is! Nitzan Kon continues his methodical build out of his service, carefully implementing well-planned features. Everything seems oriented to enhancing reliability first, while continuing to improve services available. There is absolutely nothing 'cheap' about Future-Nine, but there sure is some of the best value for the money with this company! ORIGINAL REVIEW: How do I describe the services I receive from Future-Nine (I'll use F9 for short)? GREAT! I use F9 services a little differently than the way most subscribers do. I am an asterisk user and therefore tend to require somewhat different features from the typical user looking for plug-it-in-and-forget-it residential services. I am also a left-over beta tester, who was impressed with the quality and commitment to service, that I stayed on (perhaps somewhat as a thorn in Nitzan's hide ?!). Their stated intent is to serve the single family, residential market, and their products are tailored to that end. F9 is also a great source of good quality DIDs for most parts of the country ( I don't have any experience with F9 international numbers). Most U.S.A. DIDs come with at least 3000 inbound minutes included which can make them a bargain for heavier users. In country outbound service at only $.01/minute also makes them a bargain, as long as you do not need to set your own CID by the call. Unfortunately, F9 does not meet _my_ requirements there, so I basically can only use F9 outbound for my own home extensions! For the _vast majority_ of people, this should not be a problem! I disagree with F9 advertising as being a "Cheap VoIP Provider", although much of that has to do with differing connotations of the word 'cheap' around the world. Nitzan Kon has proven to be anything but cheap in his careful build-out of his system to provide _reliable_, _quality_ services economically! He has carefully built a geographically distributed network of servers to provide both excellent response times as well as redundancy of hardware and isolation from disruption at a single physical location. He continually is developing upgraded features to further enhance the _value_ of his services for his customers. member for 23.2 years, 6803 visits, last login: 1 year ago updated 8.1 years ago
I got F9's future-5 plan a year ago for a tenant. For 5$/month, this is saving me a bundle. Call quality is always very good. Calls never got dropped. A few calls don't make it through from time to time (congestion?), especially to the 418 area code. It doesn't happens often, and my tenant has access to a back up service plan when this happens. So it's not really an issue. The few times I opened a ticket, their support staff was pretty responsive and quickly fixed the issues. The service is lacking a few features many other providers have: IVRs, black lists, etc. The limited feature set helps make the web interface clean and simple. Setting up my account was super easy. member for 11.5 years, 2173 visits, last login: 1.4 years ago lodged 8.6 years ago |