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Review by gbh2o 
member for 12.3 years, 4271 visits, last login: a few hours ago
updated 11 days ago
 Greenville,Pitt,NC
 $9 per month about 1 days "STILL Reliable, redundant, high quality service VALUE!" "STILL doesn't let me set outgoing CID on-the-fly! ;-)" "STILL more reliable than many Big-Name residential VoIP providers"
| Web-site:
Ease of Installation:
Call Quality:
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Value for money:
(ratings match consensus)
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20130327 - UPDATE - Future Nine is still providing _reliable_ services at reasonable (great VALUE) prices. And CheapVoipInc is a home-run for those of us that run our own PBX systems.
20121117 UPDATE - A real pleasure to use. And with the new spin-off CheapVoipInc, my above 'Bad' comment doesn't even apply! Wow, what _VALUE_! [And still one of my most _reliable_ VoSPs]
20120522 UPDATE - Nothing new to report except continued reliability for peanuts in cost.
20111209 UPDATE - Multiple accounts just chugging along, daily providing me (and mine) solid service and value.
20110604 - STILL one of my MOST RELIABLE providers of high voice quality service. A great value VoSP!
20110131 - The service, reliability and value is still great! I think one very nice. and important feature, is the ability to set multiple prioritized destinations (SIP and PSTN) for each DID (inbound phone number). It provides a solid fail-over progression no matter what mistakes I make on my systems! 
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20101112 - Multiple accounts working just fine. Still impressing my very persnickety Mother.
20100221 - I believe that Future-Nine is THE best value, full-service, residential VoSP available to the home user today. I caveat that with the dreadful assumption that the user has done proper due diligence, and has basic understanding of what to expect with VoIP services.. I base that opinion on the reliability of the network, and the overall cost structure offered. F9 passes the test with flying colors for my 90 year old Mother who says the call quality is great! And, that is not the case with all of my other providers, so she has a dedicated F9 account now.
20091101 - It is hard to imagine that this 'small' company is actually one of my most reliable VoSPs, but it is! Nitzan Kon continues his methodical build out of his service, carefully implementing well-planned features. Everything seems oriented to enhancing reliability first, while continuing to improve services available. There is absolutely nothing 'cheap' about Future-Nine, but there sure is some of the best value for the money with this company!
ORIGINAL REVIEW:
How do I describe the services I receive from Future-Nine (I'll use F9 for short)? GREAT! I use F9 services a little differently than the way most subscribers do.  I am an asterisk user and therefore tend to require somewhat different features from the typical user looking for plug-it-in-and-forget-it residential services. I am also a left-over beta tester, who was impressed with the quality and commitment to service, that I stayed on (perhaps somewhat as a thorn in Nitzan's hide ?!). Their stated intent is to serve the single family, residential market, and their products are tailored to that end.
F9 is also a great source of good quality DIDs for most parts of the country ( I don't have any experience with F9 international numbers). Most U.S.A. DIDs come with at least 3000 inbound minutes included which can make them a bargain for heavier users. In country outbound service at only $.01/minute also makes them a bargain, as long as you do not need to set your own CID by the call. Unfortunately, F9 does not meet _my_ requirements there, so I basically can only use F9 outbound for my own home extensions! For the _vast majority_ of people, this should not be a problem!
I disagree with F9 advertising as being a "Cheap VoIP Provider", although much of that has to do with differing connotations of the word 'cheap' around the world. Nitzan Kon has proven to be anything but cheap in his careful build-out of his system to provide _reliable_, _quality_ services economically! He has carefully built a geographically distributed network of servers to provide both excellent response times as well as redundancy of hardware and isolation from disruption at a single physical location. He continually is developing upgraded features to further enhance the _value_ of his services for his customers.
Comments:
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Review by pandora
member for 11.8 years, 5090 visits, last login: a few hours ago
updated 19 days ago
- Outland
- Contract price not specified.
- "Future 9 provided great service"
- "None"
- "A great VOIP service when I needed them, very helpful"
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(ratings match consensus)
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Long ago I used Future 9, and had a very positive experience. The review is now very out of date. I leave Future 9 with all 5 stars, which were earned by stellar service provided years ago. My review is redacted, as it is likely out of date. My belief in Future 9 is still very positive based on prior experience. Look to other reviews for more current reviews of Future 9.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 34 days ago
- Napa,Napa,CA
- $6 per month
- (12 month contract)
- about 1 days
- "Reliable and cheap international and domestic calls. Responsive customer service (by email)."
- "Only email customer service but then that is why it is cheap."
- "Best VOIP as cost per product."
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(ratings match consensus)
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I ordered the service about four years ago mainly for making international calls. They provided the cheapest available prices for the needed destinations. Moving from one address to the other is very easy (unplug an plug then change the address online for the 911 service).
You can make your international calls from your cell phone by calling the multiple access numbers which is easier and cheaper than setting a SIP account on your smart phone which uses data that you may not have.
Comments:
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Review by Maui2013
member for 67 days, 0 visits, last login: 67 days ago
lodged 67 days ago
- Kihei,Maui,HI
- $5 per month
- (month by month)
- "Nothing good"
- "No phone support, website user data not linked to # CSR (can't port out)"
- "I would avoid Future-Nine like the plague."
| Web-site:
Ease of Installation:
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(ratings well below consensus)
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I lost my # since future nine is completely incompetent. They changed my phone CSR info to another person so I could never port away my #. I tried 10 times and for 5 weeks. The support guy "guessed" what it was then finally he says he pulled the CSR info but AGAIN it was wrong. I guess he thinks he can keep his business by holding your # hostage. Bottom line Future Nine is not a real business. They have no phone # to call. I am now trying out Straight Talk for 15 dollars per month. It's a real business.
Comments:
 nitzanPremium,VIP
join:2008-02-27
kudos:2 | Straight Talk's fault. Straight Talk never even attempted to port the number. They gave a serious of b/s excuses that made zero sense to me (being experienced with porting). They are either completely incompetent or they deliberately did not want to port the number - either way we cannot do their job for them. Our carrier never received a single request to port the number out - it was never filed by Straight Talk.
I seriously urge you to reconsider doing business with them. They don't sound like a "real business" to me if they can't even handle a number port.
Please note you have NOT lost your number. It is still active, and ANY other carrier/provider will be able to port your number - I urge you to attempt to do so and see for yourself. | |
| | | | | Reviews:
 ·Future Nine Corp..
| Re: Straight Talk's fault. Well, Future-Nine (Nitzan) is the FROM in this case.
My #, purchased through F9, has the WRONG INFORMATION on the CSR. It's some address in LAS VEGAS for a company I have never heard of. Usually your contact info at the time of purchase would be used for the CSR information, or a system would auto-update the info in a timely manor. But instead it has a LAS VEGAS address (not my information).
Also since F9 isn't a telephone carrier, I guess this doesn't apply to them:
Per FCC mandate, any and all carriers must provide a CSR upon demand. The CSR will show the carrier, the customer name and billing address, and the phone numbers belonging to the customer. Without either a phone bill or a CSR, no carrier will be able to port a number.
Here is an interesting fact from F9's TOS:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
Nitzan works hard to defend himself but he doesn't work hard to help his customers. He doesn't even have a telephone # to call nor will he call you. It took him 3 weeks to look up the CSR information on file with the carrier (whoever the carrier is I never knew)... To this day he blames the other side. If I could port a # without matching information it would be no problem. But F9's data isn't linked to my phone's CSR... I have no idea what the info is.. (He says he called the carrier and gave me the Las Vegas info, but it too failed)... So it cannot be ported.. it failed nearly 10 times... Nitzan even guessed at what it might be... wasting my time at 1 hour per call...
Nitzan do you ever plan to fix your customer's CSR's? You are such an expert at porting, is it possible to port numbers without the correct info? Will you admit to everyone the data on the CSR does not match my data? No carrier could port a number with the wrong data.... so why do you blame the other side when you are at fault? Even if Straight talk lied (which is absurd), without the correct info the port will ALWAYS BE DENIED.
To his credit he refunded my money very promptly. Thank You. | |
| | | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: Straight Talk's fault. You are misunderstanding the whole concept of CSR. CSR is the COMPLETE HISTORY of a phone number's ownership. Just because a carrier changed it to reflect their own name and address doesn't mean YOUR name and address get purged - they are still in there.
The problem is Straight Talk never bothered looking at the CSR or even attempting the port - they simply rejected it. They could have easily ported but they chose to not even try. You are blaming us for their incompetence.
I have personally ported hundreds of numbers with similar issues - where a carrier changed the CSR to reflect their own name. Vonage for example comes to mind. I know for a fact this is not a problem and can be easily done. As I mentioned before: I urge you to port this number to someone other than ST and see for yourself. | |
| | | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | said by Maui2013:is it possible to port numbers without the correct info? Absolutely YES. If your info is in the CSR history and the current CSR info reflects your carrier - then yes you can port it and we've done so hundreds of times. | |
| | | | | | said by Maui2013:Here is an interesting fact from F9's TOS:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
Don't blame Nitzan for that particular issue.
The FCC has said for several years---and this still is their current position---that VoIP services are NOT common-carriers.
Even Vonage, the biggest independent VoIP company, is in that same position.
Here, someone is trying to change that with regard to Vonage:
»www.telecomlawmonitor.com/2012/0···ication/
By the way, for readers who don't know, Straight Talk is not a VoIP company, nor a Republican radio show.
Rather, it is a cellphone service (an MVNO that is sponsored by WalMart and TracFone).
Thus, being a cellular outfit, it is not a peer of a VoIP company. | |
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| | | The fact is, Nitzan doesn't even have a telephone # to call. Even in a special case. He also doesn't put your information on your CSR (It's some company in Las Vegas, or is it?). Do you really think a national company using Verizon as their carrier is not trying to port my #? These people who call me every time the port fails? They are just lying? Nitzan, tell the truth. My # was not even in my name. Probably NONE of your client's numbers are in their name.
They cannot port them out. To this day I have no idea who the carrier was. Nitzan, why was my information not on the CSR? How about all your other customers? What about their CSR?
Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:
COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437
Nitzan, how many employees do you have? You really have NO IDEA what went on. You make a lot of noise but everything I said was 100% truth.
He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...
You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.
Also check this out right from his terms of service:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES. | |
| | | Reviews:
·Future Nine Corp..
| Re: Straight Talk's fault. It was a flagged reply.. thus the delay..
I said my piece on this matter.. I'm not happy I couldn't keep my # after 5 weeks of effort, but I guess that's the state of the industry. It would have helped had my name been on the record...
Anyway I have moved on. Good luck to all whatever your choices!
Sean | |
| | | | | said by Sean :The fact is, Nitzan doesn't even have a telephone # to call.
That's not unusual.
Others that don't include Localphone, CallWithUs, etc.
Even Voip.MS which does have contact numbers, says that they prefer to do tech support by e-mail, ticket, or chat.
said by Sean :Nitzan, why was my information not on the CSR?
This sort of arrangement is a rather common situation among Voip providers, perhaps more so among ultra-low priced ones. It's similar to a stockbroker holding your securities in "street name".
said by Sean :Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:
COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437
They are a well-known national CLEC. VoIP providers have to get their numbers from CLEC's.
said by Sean :You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.
You did NOT lose your number. He has stated several times that you can ask that it be ported to someone other than Straight Talk. Why not take him up on the challenge? If it gets ported, you can have your way with the number. If it doesn't get ported, then you will have bragging rights that you were right all along.
said by Sean :Also check this out right from his terms of service:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
As I explained above, that language applies to EVERY VoIP provider today---it's from the FCC and reflects the current state of regulation. VoIP companies are NOT legally common-carriers. Nitzan did perhaps make a mistake by actually putting it in the terms of service where certain people will misunderstand it and twist it. But it's the state of all of the providers today in the US milieu, and Canada too pretty much.
Were that NOT the case, VoIP would be far more expensive, you'd have to pay all the taxes and fees charged to regular phone companies. | |
| | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | said by Sean :He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm... We went out of our way to try to help you and spent HOURS trying to do so, in a very timely manner. We can't help you if your new carrier isn't even submitting the port - we can't do their job for them.
You have not lost your number. It is perfectly fine, active, and available to be ported out. As stated before- you are welcome to port it out to another carrier, and we'll even provide service for the number FOR FREE until you do so.
Having your number in the carrier's name is not a problem and does not prevent port outs. It happens all the time in the VOIP world- most numbers you purchase from a VOIP provider will have their name on the CSR, not yours. This never prevented us from porting numbers in so it shouldn't have prevented Straight Talk from doing so - the problem is THEY NEVER EVEN TRIED. | |
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Review by pirateallday
member for 79 days, 2 visits, last login: 76 days ago
updated 76 days ago
- undisclosed location
- $15 per month
- about 2 days
- "No hacking issues"
- "can be better"
- "not bad to be honest"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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cheap, reliable, the line is quite good, best I have used if I am honest. I did get an issue in the past of calls not being clear and a quick email to them resolved the problem.
What I would like to see is a ticket system for support that automatically closed after 48 hours if no response. That would really improve customer service.
Finally, F9, the customer is always right. Use that motto, don't break their trust and always put the customer first, irrespective of anything, and you will be the leading VOIP provider.
Comments:
| | Reviews:
·Future Nine Corp..
| Re: What problems did you have? Support is not by forum but from the support team directly to the consumer. When you contact eBay asking for support, do they respond via a forum or directly to you? If you hare happy seeking answers in a forum then good for you. I expect ordinary customer support directly.
As for the website, it is running and that was my mistake.
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Pirate All Day | |
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nitzanPremium,VIP
join:2008-02-27
kudos:2
1 edit | Fake review. 1. This user claims we never replied to TEN emails they sent - this is a lie.
2. This user claims our website was down for a week - this is a LIE.
3. The user claims our service costs $15/month - but they are not on a monthly plan nor are they an active user, therefore this is a lie too.
It's very interesting that this review was posted at the same time we were being DDOS'ed. Very suspicious and possibly related. | |
| | | | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: Fake review. said by Mango:That is interesting. On a related note, I assume that if someone was DoSing you, you'd block their IP at your firewall?
If so it would in fact be difficult for them to access your website.  Good point, but doesn't apply in this case. 
I suspect it has more to do with his own ISP blocking his traffic or something along those lines - not all countries are as VOIP friendly as the US... | |
| | | | | True, VPN issues and I updated my review. I am connected now.
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Pirate All Day | |
| | | | | I agree. F9 are simply suspicious.
--
I am Legend | |
|
| Reviews:
·Future Nine Corp..
| I told you, hostility from Future Nine. You do not reply to support emails and that is a fact, say what you want.
I dare anyone who doubts this to open a test account, do not top up, wait five days and then send 10 emails asking various questions you may think of, came back here and tell us how many of those emails were replied to. Do not take my word for it, try it yourself.
Poor support, FACT.
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Pirate All Day | |
| | Reviews:
·Future Nine Corp..
| You think you know who I am, sorry mate you don't. Top up minimum is $15 for payasyougo. Check it out yourself so you can talk rubbish all day long, fact is, minimum top up is $15 and you claim it is because of merchant charges in order to keep costs low so how does Call Centric survive with $5 top up?
We are not idiots and consumers can see through your nonsense.
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Pirate All Day | |
| | | |
| | | If they review is fake, can you explain why you terminated their account because they left you a negative review? No explanation there huh?
What about the claim that you have not refunded their money? Surely if you terminate a customer's account, you issue a refund of their balance. What explanation do you have for that unless of course you are a thief?
I believe that review to be honest because you are not answering their questions regarding their refund and the fact that you terminated their account because they left a negative review explains it all.
We are not fools.
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I am Legend | |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
1 edit | What's that bad smell? said by pirateallday:The main issue I have with this company is support which is none existent. They do not respond to emails and the support is so bad that I decided to leave.
Hmm, my question would be, what are the specific issues for which you need support?
said by pirateallday:Secondly, they charge $15 minimum top up and their excuse is merchant charges which is a lie because other companies accept $5 and seem to be able to survive.
Well, some other provides have [higher] top-up minimums, such as $20 or $25.
So use the $5 companies if you like....
said by pirateallday:Future Nine will claim it is because they keep their call charges cheap but this is not true because they are not cheap. If you compare their rates to other companies, you will find other providers much more cheaper.
Here is where you start to lose credibility. FutureNine is well recognized as one of the cheapest SIP-friendly providers around.
WHICH providers do you think are [consistently] cheaper? (Don't say Skype or Betamax, those are very different types of companies which serve limited niche situations).
said by pirateallday:I have decided to stick to Facetime, Skype until I find a better solution.
Facetime is a rather limited WiFi service supported by Apple restricted to specific equipment. Skype has the backing of Microsoft and likewise requires proprietary equipment---it can't use regular ATA's. Neither one is a general purpose BYOD-friendly VoIP service like FutureNine.
said by pirateallday:As I type this review, their website has been down for more than a week.
That's utter bullshit.
If their website was down for ANY length of time, the Voip forum on this website would have been FLOODED with comments. | |
| | Reviews:
·Future Nine Corp..
| Re: What's that bad smell? I agree, if you look at my review, I have updated it.
As for support, it does not matter what issue I had, if you send an email to support, you expect a response. It is that simple. It is called customer service and if you really don't know anything about this then I am afraid you should never run a business.
Cheap, yes but you sacrifice price for support?
Google Future Nine Support and see the results for yourself.
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Pirate All Day | |
| | | |
| | | 1. Do you work for FutureNine?
2. Are you Futurenine using a proxy?
3. Are you saying that a majority of users here are leaving fake reviews? You are the rare happy species.
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I am Legend | |
| | | PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | Re: What's that bad smell? I do not work for F9, nor even particularly like them.
But I like sockpuppeting abusers even less. | |
| | | | | | Re: What's that bad smell? If anyone is abusing F9, why is their post not being deleted? Do you really know the meaning of the word abuse?
Anyone that uses the word "Kudos" does not belong!
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I am Legend | |
| | | | | |
| | | | Re: Worse than Lance Armstrong. Have I? Why is Callcentric not crying over being overloaded or Apple or Microsoft?
I have issued no public notice and if you read my post, it is quite clear unless of course you do not want people to try this out. Are you FutureNine in disguise?
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I am Legend | |
| | | Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 | Re: Worse than Lance Armstrong. I can assure you that PX Eliezer does not work for Future-Nine. | |
| | | | | | | | | Re: Worse than Lance Armstrong. A customer does not have to be paying to be a customer. There is something known as prospective business and if other companies can cope, so can F9. Once a user is registered, they automatically become a customer whether they are paying or not. It is like saying my bank should treat you less as a customer because your account has less than $1000000 while mine has $10,000,000.
Anyway, I am off to my pool, get a massage and drive my Ferrari. I have hired someone to respond to your nonsense!
--
I am Legend | |
| | | | | | | | | | |
nitzanPremium,VIP
join:2008-02-27
kudos:2 | Ten years? Sadly, this has been going on for more than a decade.
For the record: we've never been "shut down by paypal" like you claim in your other review, and we've never been banned from any internet forums. You're just making shit up as you go - 90% of this review is pure lies.
As far as keeping your money- you have 8 cents left in your account. Would you like that in a check? money order? western union? Charge back fraud is a serious matter. You've used up your calling credit - if you try to charge it back now you will be committing a crime.
As far as banning you from the service: you've been banned for being annoying. If you expect us or any other company to provide you with service after you post lies and fake reviews in a deliberate attempt to tarnish our reputation then you're dead wrong. Go harass another company. | |
| Reviews:
·Callcentric
·voip.ms
| What does it take to get banned from F9? Even if this review is a bit over the top, it bothers me that the reviewer's F9 account was cancelled as a result of it.
If I gave F9 a bad review, would I lose my account? The policy of cancelling accounts because of a nasty review might make users of F9 think twice before saying something uncomplimentary about the service; and it might make others think twice before subscribing to the service. | |
| | | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: What does it take to get banned from F9? We do not normally ban users for posting negative reviews or pointing problems with our service in good faith. Unfortunately this person chose the DSL Reports review platform as a way to wage war on our service and reputation, and as such we decided it is not in our best interest to have him as a customer.
Note he is not located in North America, does not have a telephone number with us, and is not an active user. There's really no point in him being a customer if he's dissatisfied with the service. | |
| | | Reviews:
·Future Nine Corp..
| Re: What does it take to get banned from F9? Who doubts me now when I say Future Nine reveal personal information about their customers on forums? By saying I am not in North America is revealing information about a customer, irrespective of the information actually revealed.
I have reported this to DSL Reports and I am sure action will be taken.
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Pirate All Day | |
|
nitzanPremium,VIP
join:2008-02-27
kudos:2
1 edit | Ratings. Future Nine will claim it is because they keep their call charges cheap which I tend to agree with because their rates are competitive
Thirdly, line quality is good and quite clear, funny thing is, line quality improved when connected via VPN.I used to have issues with calls dropping but no more.
If you have a problem with support- fine, give us zero for technical support, but giving us low scores across the board even though you yourself admit call quality is good and rates are competitive turns this into a revenge review. I apologize if we over-reacted in banning you, but from my point of view you posted things like "web site is down for a week" and "no response to ten emails" which are just not true. I assumed your only interest is to defame the service and as such decided there's no point in continuing our business relationship - if this wasn't the case and was a misunderstanding then I apologize. | |
| | Reviews:
·Future Nine Corp..
| Re: Ratings. Look at the review again before you write your comments.
2. Saying I am not from North America when my location is clearly undisclosed is publishing customer information and I am sorry but I have to ask DSL reports to remove this.
Finally, this proves what everyone is saying, you love to reveal customer personal information on forum and saying I am not in North America is clearly revealing information you are not supposed to.
We can argue all day, my review stands and anyone can judge by themselves.
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Pirate All Day | |
| | | |
sokhapkinPremium
join:2003-05-08
Cape Coral, FL | This is a wrong assumption the customer is always right.
| |
| | | | Yes, it is not bad to be honest You are right, it is not bad to be honest; indeed, it is good to be honest. I have not seen any dishonesty on the part of the F9 owner, and if I did not want more than they offer, I would consider joining. | |
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 Review by QED
member for 5.2 years, 2375 visits, last login: a few hours ago
updated 86 days ago
- Carrollton,Denton,TX
- $4 per month
- (month by month)
- about 1 days
- "Many options, very reliable and prompt support."
- "Great service and support. Excellent quality and very reasonable"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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1/11/13 Update
Continued great service. I like not having to worry, or even think about the service working. It works great.
*********************
01/24/12 Update
Service continues to work great, and I even forget that it is VoIP. The Obi110 makes the config easy - truely set it an forget it.
07/06/2011 Update
I made some configuration changes on my SPA 2102 and was without f9 for a month (self inflicted). After setting up a new Obi 110, everything is back to normal. Same great service, and still works perfect with my iPhone (Groundwire App).
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11/3/09 Update
No problems with the service, and have even added it to my iPhone (iSip) client.
A few price changes to some domestic places, but still a great value.
F9 has been very reliable, and I have not had do anything.
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Great quality and reliability. I use future-nine as my primary outbound account. I have the others for backup and 911 service since it is not currently an option. I only call US numbers, so I cannot comment on international calling.
They are also one of the lowest cost (cheapest) providers going. Customer support is very responsive, and can handle most any custom setup you may require.
The website needs some updating, but the focus is mainly quality and reliability. I can live with the not so pretty website. The main webpage has been updated and looks significantly better than before.
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 Review by bbingurnee
member for 9.5 years, 328 visits, last login: 102 days ago
lodged 91 days ago
- Gurnee,Lake,IL
- $11 per month
- (12 month contract)
- about 30 days
- "Great service and excellent quality"
- "None really - but it helps to know what you are doing"
- "If you like to use a BYOD carrier, these guys are great!"
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I've used for both business and personal use for over 5 years. Have never had an extended outage and every issue has gotten immediate attention. Very, very happy with these guys. I have limited exposure to international calling and I have not used their service for fax, I used a combination of soft phones and a Linksys analog terminal adapter to good success.
Highly recommended.
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Review by rsriram22
member for 6.6 years, 89 visits, last login: 14 days ago
lodged 120 days ago
- Lexington,Fayette,KY
- $5 per month
- about 30 days
- "send my phone number as CID to 911"
- "none so far"
- "value for money."
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took about 30 days to port my number, but it is not F9's fault as it usually takes that long atleast for my number from my past porting experience. been happy so far (3+ weeks). they support setting the phone number in my account as CID when 911 calls are made (helps with smart911.com).
no complaints so far...
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Review by VoipHomeUser
member for 3.5 years, 23 visits, last login: 101 days ago
updated 158 days ago
- Portland,Multnomah,OR
- $15 per month
- about 3 days
- "Slightly less than other VoIPs 3-Tier calling"
- "3-Tier calling ; not sure if cheap bottom will work"
- "If my usual long conversations calls (like the sister) stay cheap then keep"
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My metric is CallCentric. This company has a web site somewhere between the crazy labyrinth of IPCOMMS and the excellent layout of Callcentric.
Installation worked. What can I say? Just one nit - unlike CC (again!) it was barebones setting and that Asterisk form that I can't use with LINKSYS but which I could pick through for relevancy.
Reliability & Call Quality remains to be seen. I have 250 free minutes to see it Sis starts complaining during a call. She-who-must-be-obeyed!
UPDATE: So far it's been working OK.
Tech Support gets an 11 out of 10 from me!!!
I couldn't use my 250 minutes credit because I had zero balance and they put 15 cents on the account to free up the lock minutes. Gave me my CID so that I don't have to explain why the phone number is screwy. Pointed out I was using Block CID on my ATA. very responsive. Sign of a small company, not yet overwhelmed?
Value for money: I have one complaint about all these companies --- IF THEY want my (small potatoes) business then give me the ability to buy a couple of dollars worth of calling and not make it $10 or $15 minimum!!! Then I wouldn't bug them for some free time to try it but actually pay-as-I-go!!
At 1 cent per minute if it stays that way while maintaining quality then I'm hooked!
Because free Google Voice MAYBE going away ????????
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | Regarding minimum credit purchase amount. Hello, and thanks for the review!
Just wanted to comment about the minimum purchase amount: both Google Checkout and PayPal (as well as "traditional" credit card processors) charge 30 cents per payment, plus a percentage of the payment. As a result, a $2 purchase incurs a 17-18% fee just to process the payment. At $15 this fee is only 4-5%, and at higher purchase amounts it's even lower. If we allowed $2 payments we'd have to raise our prices 13% which is not something we want to do. CallCentric as far as I remember had smaller payments available - but keep in mind their rates were significantly higher than ours. At the end of the day Future Nine was designed to give you the best bang for your buck. | |
| | | | Re: Regarding minimum credit purchase amount. Nitzan, maybe the costs / fees for $2 purchase might be too high (or you could offer to add these fees to a purchase, if customer JUST didn't want to spend $15).
For higher priced fixed plan, I doubt costs for $13.50 vs $15 purchase is much. If it is with gooble or Payscam, then allow credit cards. Probably come out better.
Downside - you coudn't keep extra buck & half frum every user, piling up mo after mo - to invest.
Keeps F9s cost down? Most see thru that. F9's not the cheapest by a long stretch. If want to cut costs, acept CC pmts. Cheaper thn goog, PP. But don't get to invest over pmt from users each mo.
Price is $13.50. UR forcing people to overpay. CC company sez that's illegal. Yepper - most use a CC on goog or PP. | |
| | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: Regarding minimum credit purchase amount. Google/Paypal processing fees are lower than what most credit card processing companies charge (for online transactions). We would definitely not be saving any fees going with another processing company.
We are a prepaid provider and always have been. Nothing weird or illegal about that. And no we're not making bank investing your prepaid credit - $1.5 for 1 month can't get you much in interest, lol. | |
| | | | | | Re: Regarding minimum credit purchase amount. Nitzan, your spin is ludicrous. F-9 FORCES ALL America Free monthly customers to purchase $15 thru Google / PayPal, when they only owe $13.50. Those credit balances build up for ALL America Free customers; sometimes to OVER $13.50.
No other company selling a product with a set price of say, $13.50, FORCES them to pay $15, then tells customers, "Well, you'll just have some store credit left, that will continue to build each month, as you make more purchases. Eventually, you'll build up enough credit to pay one month's bill."
I encourage all interested in whether this practice is illegal to contact your CREDIT CARD company and the federal trade commission (FTC) - Bureau of Consumer Protection, about ALL trade practices suspected as unfair. The FTC takes anon. online reports against companies.
There's nothing forcing F-9 to only allow monthly customers to purchase $15, when they only owe (usually) $13.50. Even if it was legal & F-9's rationalization is that it helps keep costs down, which are passed on to customers - it's not working well. (rationalization has nothing to do with legal or ethical practices).
America Free is not a pay as you go plan, or a "purchase credit to be used up, as calls are made" plan. It's a $13.50 fixed fee plan (except overseas calls). It says so on F-9's web site. F-9 says it will deduct $13.50 from America Free customers accts before each month of service. So let them purchase $13.50 (or more, if they wish).
In light of a bare bones web site, no phone support, email support that may come soon, take several days (or not come at all), F-9 prices - compared to other providers' services & features, should be lower than they are. If F-9 had a superior product at lower price than any other provider, it's market share would be much higher.
As for your comment about fees from CCs always being higher than Google / PayPal, I'll let others investigate that simple matter for themselves. I believe your figures are wrong. Even so, that's still irrelevant. | |
| | | | | nitzanPremium,VIP
join:2008-02-27
kudos:2
1 edit | Re: Regarding minimum credit purchase amount. We are a prepaid provider, we offer prepaid service. If you want postpaid service- purchase service from a postpaid provider. | |
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1 edit | Re: Regarding minimum credit purchase amount. Why do you say I'm not / wasn't an F-9 customer? In fact, I have been. I will say, F-9's voice quality & uptime was generally good.
There isn't one untrue thing I said. Nothing is exaggerated. If anyone has proof otherwise, please - present the facts.
WHY does F-9 FORCE users to OVERPAY for America Free?
Saying you're a prepaid service, over & over doesn't mean anything. You are confusing "prepaid" with a debit account system, where one purchases specific $ increments, to be used at will. That's not what America Free Plan is - it IS $13.50 FOR ONE MONTH OF SERVICE.
»www.future-nine.com/plans.html
America Free
Month-to-Month Price: $13.5/month See? Says right there - $13.50, not $15.
Prepaid in this case, ONLY means you pay BEFORE service is provided, NOT that you must OVERPAY - every month, above what your site clearly states is a month to month, fixed price.
Regardless of what you repeat, doesn't make it true. It's also completely irrelevant to the issue. Calling me names doesn't change facts.
Politicians use same method as you - Avoid facts, skirt the issue / question & keep repeating something long enough so people believe it.
Like pre paying for McDonalds meal before you eat it, or post paying at a restaurant. You still pay ONLY the amount DUE. By your ridiculous logic, F-9 could say minimum purchase from Google / PayPal is $30, $45 - "because we're a prepaid service."
So, is America Free $13.50 /mo, or is it $15 & F-9 keeps the credit, until customers build up enough credit to pay a full month? I'm finished. If users want to overpay, that's their business. At least they know the issue & what they can do about it. | |
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Review by (hidden by request)
(review was emailed from domain msn.com)
lodged 162 days ago
- Rockville,Montgomery,MD
- $7 per month
- about 2 days
- "Prepaid, no contracts, no hidden charges, responsive customer service"
- "No frills, simple web site, fewer bells and whistles (which I find a plus)"
- "No bells & whistles, but solid phone service--that's why you have a phone, no?"
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I've used Future-Nine as our house line for over six years. They have three levels of service. During that time I've had very few problems using the Premium level service and the rates aren't really much more than the cheaper levels, which sometimes have poorer voice quality (as they advise). You specify the default service level for your account, but you can always use a different level per call. The rates are as better than nearly all other VOIP companies that I have researched (other than the free services). International rates are good--I initially switched because Future-Nine was less than a third the cost for international dialing my family does with better quality. Unlike other phone companies, no hidden charges, no unexpected fees, and no contracts. Adapters. I've used Linksys SPA2102, which worked well, a Granstream 486, which was less satisfactory, and currently an OBiTalk adapter which works fine. I order my adapters from Amazon, IP Phone Warehouse, or Telephony Depot (guess they are called Telephone World now), but you can also get an adapter from Future-Nine at a competitive price. You do have to configure the device, at least from another provider, but it is not difficult if you follow instruction sheets provided on the Future-Nine web site. Once or twice that I had problems, I sent them the settings for my device, and they told me what to change. Most complaint I hear about VOIP appear to be related to the users' Internet service. Future-Nine quality, as for any VOIP telephone service, is affected by band width of your Internet service. I had most dropped calls and poor quality with DSL speeds, better with cable, and excellent quality and virtually no dropped calls with fiber optic Internet. The difference may be less now than previously, as all categories increase bandwidth. Other problems may occur as a result of firewalls or routers, although a decent router should allow VOIP to go through the firewall. That's about all I have to say. I've used Vonage and the Bells, and would never consider switching back. Future-Nine has merely the best value for the buck.
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