Future Nine Corporation : All reviews | DSLReports.com, ISP Information

Re: But . . .

Nitzan hired someone recently for support. I think there are others that assist him, but he is the figure head of F9.

It is pretty easy to set up, and once you do, you do not need to change it. I would update the firmware if you are comfortable doing so, then reset it to factory default. Once reset (with or without the latest firmware), put in the required fields, change the password, and leave the rest alone.

Alternately, Nitzan does sell Linksys PAP2 (new and refurbished) already configured. Stay away from the cheap Chinese knock offs.

I also use the service on my iPhone. It works great.

permalink · 2009-11-11 16:25:10 · Print ·

Forums > comments on review of Future Nine Corporation

Review by ozamora

member for 7.6 years, 263 visits, last login: 16 days ago
updated 19 days ago

Fort Lauderdale,Broward,FL
$6 per month
about 1 days
"Awesome rates, no fees (other than E911), forward-worldwide, use VOIP HW or SW"
"Customer Portal a bit confusing, rates change without notice, no recurring payment option"
"Great VoIP alternative for the price"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

==== Update 01/23/2012 ======

A few months ago I switched to the PAYG plan as I barely use the phone to make local phone calls. Almost all calls are to international destinations.

The service has been extremely reliable. I think it has been down just once in the last 6 months. However, it might have been the SPA-2102. Service was restored once it was bounced.

I call to different destinations worldwide, and I have not seen any other provider or calling card that offered a lower rate. FN is by far the cheapest.

Having just one service as a local phone provider and calling card to be used from cellphones is a huge convenience.

=========================

Ported over completely from JoiPhone. I have been a FN (Future-Nine) PAYG Customer for over 2.5 years, and recently upgrade to Bare Essentials.

Setting up the unlocked SPA-2102 was extremely easy and a new number was assigned to me within hours of upgrading.

Making and receiving calls work as expected; not that different from JoiPhone. Awesome international rates (although Premium has changed a few times).

FN's calling card feature is awesome. No PIN dialings, no per call fees, no 3-minute rounding, etc. You can pretty much call from anywhere, by using VoIP HW, software or by dialing to their calling card hubs. I use my PC, Android phone and of course the SPA-2102 to make and receive phone calls.

I wish they provided a scheduled payment process. On the bright side they accept Google Checkout.

Very happy with the service so far.

Comments:

hillsdalebob join:2006-05-15 Hillsdale, MI	FutureNine I agree. I'm very pleased with FN's service!
	permalink · 2011-08-16 22:14:18 · ·

Forums > comments on review of Future Nine Corporation

Review by loganjd

member for 1.9 years, 17 visits, last login: 19 days ago
updated 19 days ago

Bellevue,Sarpy,NE
$7 per month
"100% reliability! Excellent US outgoing rates"
"No incoming call blacklisting. Caller ID override N/A"
"Outstanding value provider"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

I've been a F9 customer since Jan 2010. Before that I've used Phonepower, Callvantage, Vonage, Sunrocket and Packet8 over the past 9 years for residential incoming/outgoing service. Based on my service with other providers, I would commonly make 'test calls' to a 800 number to verify service. I continued that tradition with F9 but have largely stopped as I've not found a single instance where a test call would fail due to F9's issue whereas with other providers that was not the case. Love the reliability!!!

Porting of my home phone number to F9 was seamless. At first I had the Bare Essentials plan on a per-month basis. When I converted to the prepaid monthly option there was a very minor billing glitch but it was promptly corrected.

Early in 2010 when I signed up, F9 had great rates (comparable to Callwithus) to a country I call most(Indonesia cellular) but after about 6 months those outstanding rates largely disappeared. I believe it was a quality issue that came with the great rates as I've found the Callwithus cheap rates to Indonesia cells to be hit and miss. I'm not implying F9 has raised rates but that they've removed less reliable routes to at least this one country which is understandable.

I personally would appreciate a blacklisting feature for incoming calls. A personal phonebook that could serve to override caller id details would also be valuable in my situation.

As is common with other reviews, I wish F9 a more polished web interface but much prefer solid service with a great price/benefit ratio to extras.

20110123 update:

Still a very pleased F9 subscriber. I also use the E911 service and coordinated with the local E911 service to test out the functionality as I'd never used it. It worked without issue.

Comments:


your comment..

Forums > comments on review of Future Nine Corporation

Review by yahoo2003

member for 4.2 years, 1539 visits, last login: a few hours ago
updated 20 days ago

Mclean,Fairfax,VA
$18 per month
about 3 days
"The CEO semms nice sometimes"
"The CEO make and change rules at any time without notice"
"Can't be trusted as VOIP provider"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings below consensus)

My Other Reviews

·Anveo

Misleading overall rating. Little has improved, Quality and support are much worse than some other providers.

I had been F9 customer for about 3 years, I signed up F9 on 2008 because F9 offered simulring while CC did not. I have promised some members to write a review.

F9 had failed to notify customers when the term or rates are changed, there were several threads and commentaries about those practices.

It seems F9 has been run by one person and he can change terms and rates at any time without writing or email notifications to customers.

Some companies such as Phone Power and VOIPO have received some very negative reviews recently, F9 has joined the discussions, I want potential customers read more posts and reviews before they make their decisions.

As for service, there were many quality problems over the years, there is no comparison between F9 and providers such as Callcentric and Callwithus.

Their web site is misleading about services and TOS.

There are many providers provide much better support and service with lower rates.

Most importantly, there are many providers which can be trusted.

Comments:

nitzan Premium,VIP join:2008-02-27 kudos:2	Classic REVENGE REVIEW. This particular individual ran a business over a residential service. We charged him a measly $15 overage fee and ever since he's been going crazy over this particular incident. You're fired as a customer. Good riddance.
	permalink · 2011-07-16 08:57:55 · ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: Classic REVENGE REVIEW.

Read this forum and review board, people can find many's comments to the CEO of F9, e.g.,

»Future Nine CEO, Customer Fight Over Accurate VoIP Rates

The list can be added and added by doing a little search.

There were many posts by formal customers left F9 for better providers. You were fired by many.

You can say what you want to say, I'm only one of your many "formal" customers.

I have never seen any business in my life charging customers without notifications of term changes.

You have been going back and forth to admit or deny F9 is for small business or not, when you make money you welcome "business", when you felt you lost money you deny F9 is for "business". In your word "you decide", you called a long time customer with a single month 3500min/mo as "abuser".

Customers have the rights to know the providers and to be informed.

You have not admit customers should be notified when term changes until the very end of that thread, instead you called other providers "spam" by notifying customers.

Many other providers have A-Z rates, F9 changes rates at anytime without notifications, that caused one of the long tread, but F9 has not changed.

permalink · 2011-07-17 07:11:03 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

you called a long time customer with a single month 3500min/mo as "abuser".

I have never used the word "abuser". I don't think what you did was abuse. But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

You claim that we changed the terms on you but that is not true. The only thing that changed is the number of minutes allowed was decreased from 3000 to 2000. As a very active member of this forum I'm surprised you didn't see the thread discussing this. But let's assume for a second that you didn't know it was decreased: you've used 3500 minutes on a DID that was CLEARLY marked as 3000 minutes at the time you purchased it. It was clearly stated on the website and the only way you could miss it is if you IGNORED it. So even if we were to stick to the initial 3000-min limit you'd still be charged an overage fee - just a few bucks lower.

I'm amazed you'd go to such lengths to hurt our business for $15 (or actually just $10 when you consider you'd be charged $5 according to the original 3000-minute limit). Karma is a bitch though. Good luck with your wife's business....

P.S. It's funny how you were satisfied with our quality, customer service, etc. while we were providing you service below our cost. But now all of a sudden you claim you had poor service, bad quality, etc. - you are lying to make a point and hurt our business. I guess for you the end does justify the means.

permalink · 2011-07-17 07:58:30 · Print ·

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
+883, Terra
kudos:1

Reviews:

·Anveo

Re: Classic REVENGE REVIEW.

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.

That way it will be even more clear.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-17 09:41:21 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

2 edits

Re: Classic REVENGE REVIEW.

said by Arne Bolen:

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails , they should stay with rate/limit at time of signing up, e.g, those customers with $1/mo DID offers should not pay $5/mo or $6/mo posted on web site from time to time.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

An Anveo customer was charged for over limit for that day, he posted, that did not become a big issue.

CallCentric notified a residential customer for using 5000+min/mo without charging that customer first.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

As he stated "he decide" how much to charge. If I had more than $15 in my account, he could have charged me for much more than $15 such as $100 "administration fee" as he said. That's why I said F9 can't be trusted.

I don't have time to respond F9 CEO today, but I'll.

permalink · 2011-07-18 07:04:08 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

permalink · 2011-07-24 02:54:41 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

4 edits

Re: Classic REVENGE REVIEW.

said by nitzan:

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

I liked you responses, it's the Nizan the others had described

.

BTW, you're lying, after I told you I started porting out to CC, you PMed me and offered me to stay (Do you want me to post the PM?)

I notified you 2 months later to close my account after I used up my balance.

Does it make you fell better when you're lying about firing customers when many customers fired you?

permalink · 2011-07-24 07:11:07 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

said by nitzan:

But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Don't blame customers for loosing money, think about the ways you conduct business. How could customers know you were loosing money if you do not notify customers? I thought we were doing you a favor by staying with you for many years.

permalink · 2011-07-23 20:46:45 · Print ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Classic REVENGE REVIEW.

said by yahoo2003:

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

Considering her line of business, I am assuming a lot of calls means a lot of business. That's a good thing.

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Given the rate we had to pay for the specific rate center your DID was in, and the usage (2000-2500 minutes on average for the last year or service) I calculated a little over $100 in losses. I'm sure we regained some of that from your outgoing usage, but not much.

Don't blame customers for loosing money

Nobody blamed you. We simply charged you overage fee as per the terms of service you agreed to when you signed up. If you didn't bother to read the terms or didn't realize the DID had limits then I am sorry but that is your fault not mine. We'd rather charge you a small overage fee so you feel the urgency of the matter rather than send you fifteen warnings until we have to cancel your account because you don't listen to those warnings. I don't know about YOU specifically - maybe you would've listened - but in past experience EVERY user we notified simply ignored it until it became a financial matter or their account was terminated. $15 is not a lot of money - it's just a token fee to make sure you pay attention - which you obviously did as a result.

I thought we were doing you a favor by staying with you for many years.

Thank you, and you were profitable for us for a long time - but once your usage jumped from a few hundred minutes a month to a few thousand minutes a month you were no longer profitable and we basically turned a blind eye because you were a long-time customer. Maybe we shouldn't have looked the other way, lesson learned.

permalink · 2011-07-24 07:58:22 · Print ·

PX Eliezer
Premium
join:2008-08-09
HuttRiver US
kudos:11

Reviews:

·Vitelity VOIP

·Optimum Voice

·Gizmo5

As Mr. Reuter said, news is best when it's fresh.

I would disagree with the reviewer.

FutureNine seems to have many satisfied customers. Most recent reviews have been good.

Different providers have different strengths and weaknesses.

FutureNine offers very good value for many people, depending on individual calling patterns.

I don't think that anyone chooses F9 because of a great website (it definitely needs upspiffing) or because of VIP customer service (you'll get what you need, but J.Lo won't serve you dinner) or for advanced features.

Rather by most accounts, calls connect, it works, and the prices are good.

And it has seemed to me that Nitzan has done well posting updates as to the service.

I'm not going to worry about things dating back to the Republic of Tannu Tuva, or the 23rd sequel to "Planet of the Grapes".

It's better to focus on what's happening NOW, which generally seems to be good.

permalink · 2011-07-16 12:37:06 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now. Just taking my time. Saw this thread from last year and decided that FutureNine wasn't a company that I would be doing business with. This story is just more of the same that has been going on for a while at FutureNine »[Future9] Puzzeling attitude at Future Nine".
»[Future9] Puzzeling attitude at Future Nine

None can tell futures of Future-Nine, but there are patterns in the past.

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

Customers need to aware they are dealing with an individual with un-predictable personalities.

permalink · 2011-07-17 07:25:45 · Print ·

PX Eliezer
Premium
join:2008-08-09
HuttRiver US
kudos:11

Reviews:

·Vitelity VOIP

·Optimum Voice

·Gizmo5

1 edit

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Moreover, lots of the posts in that thread were in support of Nitzan and F9.

said by yahoo2003:

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

FutureNine is still a value-priced provider, offering good basic service at good prices.

said by yahoo2003:

Customers need to aware they are dealing with an individual with un-predictable personalities.

To which individual are you referring?

It seems to me that every time you post, you make Nitzan look better, and you make your own case look worse.

permalink · 2011-07-18 18:08:17 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer:

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

F9's "defenders" only make F9 and CEO be more reluctant to make changes to make it better.

A company won't be run down by it's customers and competitors, only by it's management.

If you believe that thread is old, did you see any changes he has made? His current customers are complaining now about his rates/routes changes without notification.

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

There are defenders, that doesn't mean the provider is right. There are much more silent costumers are reading the reviews and posts.

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.

permalink · 2011-07-19 07:13:12 · Print ·

PX Eliezer
Premium
join:2008-08-09
HuttRiver US
kudos:11

Reviews:

·Vitelity VOIP

·Optimum Voice

·Gizmo5

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

If you believe that thread is old....

You have now truly jumped the shark.

It is not a matter of BELIEF if an internet thread from 2009 is old. It is a statement of FACT.

said by yahoo2003:

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

Are there truly monthly flat-rate plans with lower rates, once fees are considered? F9 continues to have very attractive plans:
»www.future-nine.com/plans.html

Does anyone else offer these packages for less? Please tell us.

(In any event, courts allow great latitude in advertising terms such as "best" and "cheapest". It's called parity. Every pizza place in town advertises that they have the "best" pizza.)

said by yahoo2003:

His current customers are complaining now about his rates/routes changes without notification.

Who?

Perhaps you can find a handful, as there are discontented customers in ANY company.

But there is NO big epidemic of dissatisfaction with F9 except in your mind.

said by yahoo2003:

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.

I don't know any such thing.

And Nitzan is not my "buddy". In fact, I have consistently said that F9 needs to make website upgrades. And Nitzan recently criticized something that I had posted. We are not "buddies".

As I said, everything that you post, ends up to his benefit.

permalink · 2011-07-19 08:13:11 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

1 edit

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer:

As I said, everything that you post, ends up to his benefit.

I'm sure F9 CEO agrees with that.

I'm just too busy with many projects and don't have time to post many of my opinions, I only need to add the links, be patient

.

That tread is only 1 year and 2 months old (2010-05-10)

»[Future9] Rate surprises (and not good ones)

There are many new ones.

permalink · 2011-07-20 12:05:48 · Print ·

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
+883, Terra
kudos:1

Reviews:

·Anveo

said by PX Eliezer:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-19 10:54:30 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by Arne Bolen:

said by PX Eliezer:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.

Indeed.

In 2 years, Callcentric implemented SimulRing, call hunting and got Fax to email working reliably and added many other features. CC's rates have not increased (at least for my DID since 2007)

New comers such as VOIP.ms provide very competitive prices and services.

There is Anveo which I love it.

What improvements has F9 done in 2 years? There were many threads about F9's service cuts and rate increases.

permalink · 2011-07-20 12:39:57 · Print ·

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
+883, Terra
kudos:1

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

What improvements has F9 done in 2 years?

Future Nine is a provider who specializes in low rate VoIP Phone Service. It's a provider for those who are only concerned about the lowest possible call rate.

IMHO you can't compare such provider with a high quality business provider like Anveo and a high quality residential provider as Callcentric.

If you look in the forum you will find several people complaining about the $0.0198 call rate with Callcentric.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

permalink · 2011-07-20 13:24:04 · Print ·

yahoo2003

join:2007-11-02
Mclean, VA

Reviews:

·Anveo

Re: As Mr. Reuter said, news is best when it's fresh.

F9's international rates for some popular destinations have increased by 40% recently, e.g., China was 1c/min, it became 1.4c/min. CWU has consistent less than 1c/min, CC is like 1.3c/min.

I tried to compare international rates of several providers, only F9 doesn't have A-Z table.

F9 customers recently complained about without rate table.

Providers with A-Z tables have more transparent rates and are less likely to have problems F9 had.

As you said, rates are not the only factor for customers to select providers.

I currently have much more reputable providers with lower cost.

permalink · 2011-07-20 15:54:06 · Print ·

jason_m

join:2010-01-09
Peabody, MA

Re: Revenge rating.

Yahoo2003,

Nitzan was nice enough to let it slide and loose $100 on you. Why you continue to blast Future Nine over $15 is incomprehensible. As a business user, you should have downgraded to per minute and start paying for your high usage, or canceled. $15 is about 1500 minutes, which roughly equates your overage - fair enough. Unless you're really hurting, $15 in a business is pocket change. This is really nothing to be raising a big stink about, it's time to move on.

permalink · 2011-07-28 03:30:23 ·

yahoo2003 join:2007-11-02 Mclean, VA Reviews: ·Future Nine Corp.. ·callwithus ·Google Voice ·Anveo ·ViaTalk ·Callcentric	Re: Revenge rating. It's not about money, it's about how a business conduct it's business and deal with customers. You have read enough posts to know how other providers deal with similar situations. F9 has neither admitted any wrong doing or made corrections after it happened. It's every member's responsibility to let customers know providers, good or bad.
	permalink · 2011-07-30 07:40:00 · ·

PX Eliezer Premium join:2008-08-09 HuttRiver US kudos:11	Are you still a customer? yahoo2003, are you still a customer of F9? If not, you should not be updating your previous review. (Re: Your "updated" review of 01/23/2012).
	permalink · 2012-01-23 09:37:29 · ·

nitzan
Premium,VIP
join:2008-02-27
kudos:2

Re: Are you still a customer?

He is not a current customer and his updated review is nothing more than a revenge rating.

The only reason he is updating his review is because he wants to see us out of business because his abusive behavior led us to ban him from our service. It is sad that this website lets people like this drag down providers who are in good faith trying to provide good service.

permalink · 2012-01-23 13:59:31 ·

baj475 join:2004-11-02 Chico, CA	Re: Are you still a customer? From the responses from your customers, it does not appear that anyone will take him seriously. As one of your satisfied customers for several years, I don't.
	permalink · 2012-02-08 00:06:03 · ·

jason_m join:2010-01-09 Peabody, MA	Simple logic doesn't apply to this user. Re: updated review If he costs the provider $100 in overuse and only billed $15, do you still blast the company for the $15 ? Logic tells me that I saved $85 and I should quietly go away.
	permalink · 2012-01-23 19:04:01 · ·

Forums > comments on review of Future Nine Corporation

Review by cbrain

member for 11.7 years, 3785 visits, last login: 4 days ago
updated 21 days ago

Silver Spring,Montgomery,MD
$13 per month
about 1 days
"Quality, reliability, support, easy setup, free 800 out, fax works, Asterisk/BYOD, great price/plans"
"No auto pay."
"Great primary or backup service!"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·Verizon FiOS

·DSL EXTREME

·Comcast

·VoicePulse for B..

-----update 01-21-2012-----
Another great year with F9. All systems working.
-----update 04-01-2011-----
Everything still working well.
-----update 03-14-2010-----
Life with F9 is good.
-----update 04-05-2009-----
Great service, reliable, excellent quality, fax & DTMF work consistently. Nitzan is very responsive and his service is so reliable I might not remember his name if he didn't participate in this forum. The year I've been with F9 has been a pleasure.
-----original review 3-2008-----
Started F9 on a beta test. Very responsive - personalized setup on member portal. I copied and pasted info into Asterisk, changed context, reloaded and outbound worked. Quality is as good or better than any I've tried. I couldn't get both outgoing and incoming working at the same time. Exchanged several support tickets and had a fix in about 16 hours.

Comments:


your comment..

Forums > comments on review of Future Nine Corporation

Review by Prayer

member for 10.1 years, 1314 visits, last login: 1 days ago
updated 30 days ago

Warminster,Bucks,PA
Contract price not specified.
"Good clear calls. Lets you use other Phno for CID."
"I only got the outgoing service approx 1c/min. $0/mo. Incom has month fee"
"Best deal so far for outgoing calls."

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·OneSuite VoIP

I am beta testing Future-Nine and calls made are usually pretty clear. Tech support has been via email and quick and solutions work and no more problems.

When beta done, we'll see if I still want to keep them and pay $ to add F9 to the other 8 VoSP s I already have.

Update: Yes I paid to keep him on some more. In fact future-nine is the primary outgoing usage in household.

2nd Update: Beta test LONG over. Phone service still works great! I am on outgoing only and couldn't be happier. They even include my 'main' POTS no so people think I am calling from them.
Even 800 no/s think I am calling from POTS line. And, yet, I am paying only 1.5c per min instead of the huge fees of POTS. 2010 should prove interesting this and other VoIP companies.

3rd update: Now it is 2012. Now they are my primary outgoing VoSP. At only 1c, best by far. Lately more of the new area codes ring thru than error out like several years ago. With more frequent calling of the new numbers, it is nice that I don't need to run to the backup to cover a call but once every 4 or 5 months. Refills of $$ take a few minutes for the credit to appear, even that is much better in recent years. Future-nine should be one of your VoSPs in your collection.

Comments:


your comment..

Forums > comments on review of Future Nine Corporation

Review by hwittenb

member for 8.1 years, 3448 visits, last login: a few hours ago
updated 48 days ago

Moraga,Contra Costa,CA
$8 per month
"Excellent call quality quality, low cost"
"Web page needs some work"
"Good Value"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

Future Nine is a little voip gem.

Comments:


your comment..

Forums > comments on review of Future Nine Corporation

Review by gbh2o

member for 11.1 years, 3730 visits, last login: a few hours ago
updated 65 days ago

Greenville,Pitt,NC
$15 per month
about 1 days
"STILL Reliable, redundant, high quality service VALUE!"
"STILL doesn't let me set outgoing CID on-the-fly! ;-)"
"STILL more reliable than many Big-Name residential VoIP providers"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·VOIPo

·MyPhoneCompany

20111209 UPDATE - Multiple accounts just chugging along, daily providing me (and mine) solid service and value.

20110604 - STILL one of my MOST RELIABLE providers of high voice quality service. A great value VoSP!

20110131 - The service, reliability and value is still great! I think one very nice. and important feature, is the ability to set multiple prioritized destinations (SIP and PSTN) for each DID (inbound phone number). It provides a solid fail-over progression no matter what mistakes I make on my systems!

.

20101112 - Multiple accounts working just fine. Still impressing my very persnickety Mother.

20100221 - I believe that Future-Nine is THE best value, full-service, residential VoSP available to the home user today. I caveat that with the dreadful assumption that the user has done proper due diligence, and has basic understanding of what to expect with VoIP services.. I base that opinion on the reliability of the network, and the overall cost structure offered. F9 passes the test with flying colors for my 90 year old Mother who says the call quality is great! And, that is not the case with all of my other providers, so she has a dedicated F9 account now.

20091101 - It is hard to imagine that this 'small' company is actually one of my most reliable VoSPs, but it is! Nitzan Kon continues his methodical build out of his service, carefully implementing well-planned features. Everything seems oriented to enhancing reliability first, while continuing to improve services available. There is absolutely nothing 'cheap' about Future-Nine, but there sure is some of the best value for the money with this company!

ORIGINAL REVIEW:

How do I describe the services I receive from Future-Nine (I'll use F9 for short)? GREAT! I use F9 services a little differently than the way most subscribers do.

I am an asterisk user and therefore tend to require somewhat different features from the typical user looking for plug-it-in-and-forget-it residential services. I am also a left-over beta tester, who was impressed with the quality and commitment to service, that I stayed on (perhaps somewhat as a thorn in Nitzan's hide ?!). Their stated intent is to serve the single family, residential market, and their products are tailored to that end.

F9 is also a great source of good quality DIDs for most parts of the country ( I don't have any experience with F9 international numbers). Most U.S.A. DIDs come with at least 3000 inbound minutes included which can make them a bargain for heavier users. In country outbound service at only $.01/minute also makes them a bargain, as long as you do not need to set your own CID by the call. Unfortunately, F9 does not meet _my_ requirements there, so I basically can only use F9 outbound for my own home extensions! For the _vast majority_ of people, this should not be a problem!

I disagree with F9 advertising as being a "Cheap VoIP Provider", although much of that has to do with differing connotations of the word 'cheap' around the world. Nitzan Kon has proven to be anything but cheap in his careful build-out of his system to provide _reliable_, _quality_ services economically! He has carefully built a geographically distributed network of servers to provide both excellent response times as well as redundancy of hardware and isolation from disruption at a single physical location. He continually is developing upgraded features to further enhance the _value_ of his services for his customers.

Comments:

Davesworld join:2007-10-30 Everett, WA	Passes Mom Test It passes the Mom test whereas the others didn't if I understand you correctly. I'm happy that she has all her faculties intact at her age and can enjoy phoning people.
	permalink · 2011-02-01 04:04:42 · ·

gbh2o

join:2000-12-18
Greenville, NC

Reviews:

·VOIPo

·MyPhoneCompany

Re: Passes Mom Test

It is great that she is still as mentally sharp as ever and enjoys remaining in contact with friends and family! F9 call quality and overall system availability/reliability have indeed been better than any of my other recent 'full-service' (stand-alone) residential VoSPs. F9 has proven a better service provider for her, with her ISP and location.

I will admit to having other high quality, high reliability providers, but they are mostly cut and paste/BYOD companies from whom I buy DIDs/inbound and termination services that I use with my asterisk boxes. I also use VOIPo services, but they have actually had more outages and problem routes than I have had with F9 for her.

permalink · 2011-02-01 12:25:32 · Print ·

Forums > comments on review of Future Nine Corporation

Review by EarloftheWes

member for 3.4 years, 136 visits, last login: 35 days ago
updated 118 days ago

Sherwood,Washington,OR
$14 per month
about 2 days
"Call Quality. Customer Service."
"Generic Website and Interface."
"Would do it again."

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

Update: 2011 10 16

I just renewed by Future Nine subscription for my fourth year. It's hard to believe that I've been using it for 3 years already.

I've had a few issues over the past few years like not being able to call some numbers or callers not being able to call me.

Technical support has been very, very good. They are very responsive when I have issues.

I had to purchase a new PAP2T-NA last month because mine died. I should probably buy a spare at some point.

Cheers.

Update:

I've been using Future Nine for about 1.5 years. The service has been very good. I had a few hiccups about 6 weeks ago but those issues seem to be fixed.

Still a valued customer.

From my initial post:

For years I've been using Comcast's phone service without much issue. I wanted to save money on my phone bill so I ordered a MagicJack. I acquired an old computer from my Brother-in-Law and dedicated it to MagicJack. The call quality was ok. But it didn't work all the time. Worst of all, it didn't have inbound Caller ID with name - a feature that to my wife was a deal killer. So MagicJack goes back.

A few weeks went by and I was at my friends' house and we were discussing technology and he said that he used Vonage and was happy with it and very happy with the price savings. I had tried Vonage in the past and it was ok. I liked Comcast's call quality better so I sent Vonage back as well. I still wanted to save money so I read the reviews of VoIP providers on BBR and Future-Nine had good reviews. I read many of the posts by Future-Nine employees to find out what type of service they provide. I was happy with what I saw so I took the plunge.

On September 22, 2008, I ordered a Linksys PAP2 from Future-Nine's website. On the 26th of September it arrived. I plugged it in and it started working. I made a few outbound calls and the call quality was acceptable. In my opinion it's not as good as Comcast's but acceptable for the amount of money I'll be saving. I wonder if Router and ATA affect call quality. It was as good or better than my friends Vonage phone so I decided to keep it.

I requested my existing Comcast number be ported to Future-Nine on the 27th of September. Future-Nine made the request to them on the same day and new we're waiting for Comcast to release it.

For now, we're only making outbound calls until the port is complete.

My wife is happy with the call quality of outbound calls and I'm very happy with the money I'll be saving. I'll be paying for my next month via a yearly contract which will reduce my monthly amount even more.

The biggest headache has been getting the ATA to function correctly. I've had some delay issues. I've had to reset and play with the settings to get it working in an acceptable manner. See my other posts if you're really interested.

I would have ordered a PAP2T from buy.com. It's the newest version available whereas the one from Future-Nine was the previous version. That's probably the only change I would make. (I like newer versions.) When I replace the PAP2 that I have, I'll probably spend between $100-200 and get a really nice one because I think it will provide me better sound quality - yes, it would be an experiment and it might not make a difference at all.

Today, Future-Nine's website is very generic. The signup process is not automatic (meaning, you can't just select what you want and the system sets everything up) and the purchasing of minutes and the site telling you what plan you are on are not what one would be used to. But, put your money into their system, tell the owner what you want and he'll get it ready and configured the way you want - and in a quick amount of time.

Other users have talked about the scalability issue of the service being so dependent upon manual processing of requests. The owner knows of these concerns and is working to improve the user experience.

If you are a technical person and don't need things tied up with a pretty bow, plow ahead. If you aren't that technical and like to pay for extras like a pretty website you may want to sign up for another provider. But, you'll pay more and at the end of the day, the service will be just as good if not better from Future-Nine. And besides, once you get it up and running, how often are you really going to want to go to their website anyway?

I'm looking forward to e911 availability. I'll post updates as time goes along.

17 October 2008

Porting of my Comcast number to Future-Nine took place on Thursday. The phone was down for about 6 hours during the process.

Interestingly, other Comcast users who dial my phone number actually ring the Comcast line. It looks like Comcast has to tell it's system that my former Comcast number is really a former number.

I'm still amazed at the great customer service that this company offers. They get an A+ in my book.

Comments:


your comment..

Forums > comments on review of Future Nine Corporation

next page (previous review)

Review by pandora

member for 10.7 years, 4540 visits, last login: a few hours ago
updated 155 days ago

Outland
$11 per month
(12 month contract)
about 30 days
"Great voice quality, personal support from Nitzan, low cost"
"Low cost E911, a bit complex to set up"
"If you are a geek, and are looking for a great VOIP deal, F9 is it!"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews