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Review by micronta See Profile

  • Location: Vancouver, BC, Canada
  • Cost: $5 per month (month by month)
  • Install: about 2 days
Cheap but that's about it
Often long distance would tell me they can't hear well, that's why I'm cancelling
Don't sign up with Future Nine as there is no way to call them, they outright ignore your emails or through account email
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I've used this company for 8 years. They did respond to my emails a few years back, but customer service is NOT AVAILABLE when I tried emailing them or using the contact though my signed in account contact. Do not sign up with Future Nine, as they just simply outright ignore their customers. Something is wrong when a customer has to use this forum to try to reach out to the company or approach social media to get a reply. I just checked my email and can prove that I emailed them on Sept 24 2017 thru email and thru my login account contact icon. No word. again tried Oct 12, still nothing.... I also have been checking my spam too, nothing. I usually don't post a review but took the time to sign up here to warn others, they will just ignore their customers when it's not to their benefit, ie. closing of an account. If you are signing up with Future Nine please think twice as you'll feel hopeless as there's no number to call and they don't care about customer service. I speculate they want me to rack up more monthly fees as they take their sweet time to close the account and make me liable to pay for more monthly fees. Is that right or fair? So in summary, if you don't want to be treated like nothing as they did with me, don't even deal with these people. How many times do you have to call these people to get any answers. I will post to say that they have contacted me if they do. But question is when?? Sure this is cheap but trust me not worth it for the call quality nor aggravation when you try to reach out to them. You will regret it as I did. I spent a lot of time online looking for places to put reviews, links for resolution. Contact your BBB if you're having the same issue as me. As you see here they have quite a few complaints. Like others they email numerous times and one person even sent a letter out to them.

»www.bbb.org/dallas/busin ··· mplaints

Edit:

So on Oct 24th, the day after I made this posting. I finally got an email saying my account has been closed and thanked me for being a customer.

member for 6.4 years, 1 visits, last login: 6.4 years ago
updated 6.4 years ago

Stewart
join:2005-07-13

Stewart

Member

Quality issues; cancellation

It's possible that the quality issues you are experiencing (outgoing voice broken but incoming ok) are unrelated to F9.

If your internet service upload speed is much lower than download, other traffic may easily saturate the line and cause outbound voice packets to be dropped or excessively delayed. You might be unaware of the traffic if it is a background process (cloud backup, Dropbox, file sharing, etc.) or unwanted (malware, neighbor leeching off unsecured Wi-Fi).

Also, if you're using a cordless phone and the base station is very close to your Wi-Fi router, there could be interference.

With these kinds of troubles, a new VoIP provider won't perform any better.

If you still suspect an F9 issue, you might see if an alternate route performs better to your destination; see »www.future-nine.com/faq/ ··· ean.html .

Do you have an incoming number with F9? If so and you want to keep the number with your new provider, it's important to port it before canceling service with F9; otherwise you might lose the number.
catrachos
join:2018-01-25
Rockville, MD

3 edits

catrachos

Member

Re: Quality issues; cancellation

I'll add to this. I've been a future-nine customer, more than 10 years. I had quality of service issues for first couple years with cable, but none at all after I switched to fiber-optic. QOS been as satisfactory to me as the old land line service. As far as customer service goes, you get what you pay for. I've always gotten a response to my emails when I request information or help, within a day or less. If you want fancy customer service, stick with more expensive providers, and you'll get charged for it, one way or another.

The Lynksys and Cisco boxes have worked just fine. I've had less satisfactory results using other brands on Future-Nine. Not all brands have instructions, and it may just be that I didn't know how to configure them correctly. It's never taken me a day to configure the service as indicated on this review. Typically an hour or less to configure and test. But I'm a little on the tech-y side. Get a tech-y friend if you need help. They're useful to have around.

One thing I like about Future-nine is that I never get all the add-on fees that other providers love to pack into the bills and there is no creeping (and creepy) increasing cost of service. Same boring $5 each month for my service level ever since I signed up; same boring 1c/minute for outgoing calls on my premium plan. So, accounting for inflation, the cost has decreased over 10 years. Very rarely for some reason I haven't teased out, a call goes to a country code instead of the corresponding US area code, but I only get charged for the minimum time interval, and so rare I don't worry about it.

So for me, 10+ years on, web-site 4-5, reliability 5, ease of installation 3-4 (you normally have to configure the adapter yourself, but carefully following instructions on the web site always works for me), call quality 5, tech-support 4-5 when I need it (yea, no phone service, but no voice jail either!), value for the money 5. This service is just fine for those who don't need much hand-holding, especially for the bring and configure your own adapter types (although you can buy a pre-configured adapter from them as well, I've always gone to Amazon for my adapters, used the web instructions to configure them for my own and others use). I could see that people who want someone to talk to might not like the email-only customer service.

Oh yea, I am really, really happy about black-listing number feature that was added. There has been an uptick of spam calls in the last year or two. Just noted future-nine added this feature. I'll report back how well it works, as I just started using in the past few weeks!
nitzan
Premium Member
join:2008-02-27

3 recommendations

nitzan

Premium Member

Fixed.

I emailed you directly, but please note your account has been closed and phone number cancelled.

Also please note we do not bill below $0 on cancelled accounts, and when we process the cancellation we refund charges retroactively to the date you requested to cancel - there is no possibility to keep accumulating charges. I am sorry it made you feel this way but please note this was not the intention!

Review by Maui2013 See Profile

  • Location: Kihei, Maui, HI, USA
  • Cost: $5 per month (month by month)
Nothing good
No phone support, website user data not linked to # CSR (can't port out)
I would avoid Future-Nine like the plague.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I lost my # since future nine is completely incompetent. They changed my phone CSR info to another person so I could never port away my #. I tried 10 times and for 5 weeks. The support guy "guessed" what it was then finally he says he pulled the CSR info but AGAIN it was wrong. I guess he thinks he can keep his business by holding your # hostage. Bottom line Future Nine is not a real business. They have no phone # to call. I am now trying out Straight Talk for 15 dollars per month. It's a real business.

member for 11.1 years, driveby review (so far)
lodged 11.1 years ago

nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Straight Talk's fault.

Straight Talk never even attempted to port the number. They gave a serious of b/s excuses that made zero sense to me (being experienced with porting). They are either completely incompetent or they deliberately did not want to port the number - either way we cannot do their job for them. Our carrier never received a single request to port the number out - it was never filed by Straight Talk.

I seriously urge you to reconsider doing business with them. They don't sound like a "real business" to me if they can't even handle a number port.

Please note you have NOT lost your number. It is still active, and ANY other carrier/provider will be able to port your number - I urge you to attempt to do so and see for yourself.

VexorgTR
join:2012-08-27
Sheffield Lake, OH

VexorgTR

Member

Re: Straight Talk's fault.

Number porting can be a pain.... and usually it's the gang you're porting FROM that is to be blamed.

I'm going to side with nitzan on this one. Never cancel your existing service or let it expire until your number is indeed ported and tested.
Maui2013
join:2013-01-30

Maui2013

Member

Re: Straight Talk's fault.

Well, Future-Nine (Nitzan) is the FROM in this case.

My #, purchased through F9, has the WRONG INFORMATION on the CSR. It's some address in LAS VEGAS for a company I have never heard of. Usually your contact info at the time of purchase would be used for the CSR information, or a system would auto-update the info in a timely manor. But instead it has a LAS VEGAS address (not my information).

Also since F9 isn't a telephone carrier, I guess this doesn't apply to them:
Per FCC mandate, any and all carriers must provide a CSR upon demand. The CSR will show the carrier, the customer name and billing address, and the phone numbers belonging to the customer. Without either a phone bill or a CSR, no carrier will be able to port a number.
Here is an interesting fact from F9's TOS:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Nitzan works hard to defend himself but he doesn't work hard to help his customers. He doesn't even have a telephone # to call nor will he call you. It took him 3 weeks to look up the CSR information on file with the carrier (whoever the carrier is I never knew)... To this day he blames the other side. If I could port a # without matching information it would be no problem. But F9's data isn't linked to my phone's CSR... I have no idea what the info is.. (He says he called the carrier and gave me the Las Vegas info, but it too failed)... So it cannot be ported.. it failed nearly 10 times... Nitzan even guessed at what it might be... wasting my time at 1 hour per call...

Nitzan do you ever plan to fix your customer's CSR's? You are such an expert at porting, is it possible to port numbers without the correct info? Will you admit to everyone the data on the CSR does not match my data? No carrier could port a number with the wrong data.... so why do you blame the other side when you are at fault? Even if Straight talk lied (which is absurd), without the correct info the port will ALWAYS BE DENIED.

To his credit he refunded my money very promptly. Thank You.
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: Straight Talk's fault.

You are misunderstanding the whole concept of CSR. CSR is the COMPLETE HISTORY of a phone number's ownership. Just because a carrier changed it to reflect their own name and address doesn't mean YOUR name and address get purged - they are still in there.

The problem is Straight Talk never bothered looking at the CSR or even attempting the port - they simply rejected it. They could have easily ported but they chose to not even try. You are blaming us for their incompetence.

I have personally ported hundreds of numbers with similar issues - where a carrier changed the CSR to reflect their own name. Vonage for example comes to mind. I know for a fact this is not a problem and can be easily done. As I mentioned before: I urge you to port this number to someone other than ST and see for yourself.
nitzan

nitzan to Maui2013

Premium Member

to Maui2013
said by Maui2013:

is it possible to port numbers without the correct info?

Absolutely YES. If your info is in the CSR history and the current CSR info reflects your carrier - then yes you can port it and we've done so hundreds of times.

Kai Kiribati
@optonline.net

Kai Kiribati to Maui2013

Anon

to Maui2013
said by Maui2013:

Here is an interesting fact from F9's TOS:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Don't blame Nitzan for that particular issue.

The FCC has said for several years---and this still is their current position---that VoIP services are NOT common-carriers.

Even Vonage, the biggest independent VoIP company, is in that same position.

Here, someone is trying to change that with regard to Vonage:
»www.telecomlawmonitor.co ··· ication/

By the way, for readers who don't know, Straight Talk is not a VoIP company, nor a Republican radio show.

Rather, it is a cellphone service (an MVNO that is sponsored by WalMart and TracFone).

Thus, being a cellular outfit, it is not a peer of a VoIP company.

Sean
@rr.com

Sean to nitzan

Anon

to nitzan
The fact is, Nitzan doesn't even have a telephone # to call. Even in a special case. He also doesn't put your information on your CSR (It's some company in Las Vegas, or is it?). Do you really think a national company using Verizon as their carrier is not trying to port my #? These people who call me every time the port fails? They are just lying? Nitzan, tell the truth. My # was not even in my name. Probably NONE of your client's numbers are in their name.
They cannot port them out. To this day I have no idea who the carrier was. Nitzan, why was my information not on the CSR? How about all your other customers? What about their CSR?

Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:

COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437

Nitzan, how many employees do you have? You really have NO IDEA what went on. You make a lot of noise but everything I said was 100% truth.

He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...

You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.

Also check this out right from his terms of service:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
Maui2013
join:2013-01-30

Maui2013

Member

Re: Straight Talk's fault.

It was a flagged reply.. thus the delay..

I said my piece on this matter.. I'm not happy I couldn't keep my # after 5 weeks of effort, but I guess that's the state of the industry. It would have helped had my name been on the record...

Anyway I have moved on. Good luck to all whatever your choices!

Sean

Kai Kiribati
@optonline.net

Kai Kiribati to Sean

Anon

to Sean
said by Sean :

The fact is, Nitzan doesn't even have a telephone # to call.

That's not unusual.

Others that don't include Localphone, CallWithUs, etc.

Even Voip.MS which does have contact numbers, says that they prefer to do tech support by e-mail, ticket, or chat.
said by Sean :

Nitzan, why was my information not on the CSR?

This sort of arrangement is a rather common situation among Voip providers, perhaps more so among ultra-low priced ones. It's similar to a stockbroker holding your securities in "street name".
said by Sean :

Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:

COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437

They are a well-known national CLEC. VoIP providers have to get their numbers from CLEC's.
said by Sean :

You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.

You did NOT lose your number. He has stated several times that you can ask that it be ported to someone other than Straight Talk. Why not take him up on the challenge? If it gets ported, you can have your way with the number. If it doesn't get ported, then you will have bragging rights that you were right all along.
said by Sean :

Also check this out right from his terms of service:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

As I explained above, that language applies to EVERY VoIP provider today---it's from the FCC and reflects the current state of regulation. VoIP companies are NOT legally common-carriers. Nitzan did perhaps make a mistake by actually putting it in the terms of service where certain people will misunderstand it and twist it. But it's the state of all of the providers today in the US milieu, and Canada too pretty much.

Were that NOT the case, VoIP would be far more expensive, you'd have to pay all the taxes and fees charged to regular phone companies.
nitzan
Premium Member
join:2008-02-27

nitzan to Sean

Premium Member

to Sean
said by Sean :

He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...

We went out of our way to try to help you and spent HOURS trying to do so, in a very timely manner. We can't help you if your new carrier isn't even submitting the port - we can't do their job for them.

You have not lost your number. It is perfectly fine, active, and available to be ported out. As stated before- you are welcome to port it out to another carrier, and we'll even provide service for the number FOR FREE until you do so.

Having your number in the carrier's name is not a problem and does not prevent port outs. It happens all the time in the VOIP world- most numbers you purchase from a VOIP provider will have their name on the CSR, not yours. This never prevented us from porting numbers in so it shouldn't have prevented Straight Talk from doing so - the problem is THEY NEVER EVEN TRIED.
nitzan

nitzan

Premium Member

Update - it really is Sprint MVNO's at fault.

We recently had another customer attempt to port their number to another Sprint MVNO (Ting) - they ran into the same issues and over and over again the port failed. Eventually giving up on Ting he attempted to port to T-mobile and the port completed within a few days with no issues. Please see: »How to port to Google Voice from Future-Nine

Review by yahoo2003 See Profile

  • Location: Mclean, Fairfax, VA, USA
  • Cost: $18 per month
  • Install: about 3 days
The CEO semms nice sometimes
The CEO make and change rules at any time without notice
Can't be trusted as VOIP provider
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Misleading overall rating. Little has improved, Quality and support are much worse than some other providers.

I had been F9 customer for about 3 years, I signed up F9 on 2008 because F9 offered simulring while CC did not. I have promised some members to write a review.

F9 had failed to notify customers when the term or rates are changed, there were several threads and commentaries about those practices.

It seems F9 has been run by one person and he can change terms and rates at any time without writing or email notifications to customers.

Some companies such as Phone Power and VOIPO have received some very negative reviews recently, F9 has joined the discussions, I want potential customers read more posts and reviews before they make their decisions.

As for service, there were many quality problems over the years, there is no comparison between F9 and providers such as Callcentric and Callwithus.

Their web site is misleading about services and TOS.

There are many providers provide much better support and service with lower rates.

Most importantly, there are many providers which can be trusted.

member for 16.3 years, 1955 visits, last login: 5 years ago
updated 12.1 years ago

nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Classic REVENGE REVIEW.

This particular individual ran a business over a residential service. We charged him a measly $15 overage fee and ever since he's been going crazy over this particular incident. You're fired as a customer. Good riddance.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: Classic REVENGE REVIEW.

Read this forum and review board, people can find many's comments to the CEO of F9, e.g.,

»Future Nine CEO, Customer Fight Over Accurate VoIP Rates [96] comments

The list can be added and added by doing a little search.

There were many posts by formal customers left F9 for better providers. You were fired by many.

You can say what you want to say, I'm only one of your many "formal" customers.

I have never seen any business in my life charging customers without notifications of term changes.

You have been going back and forth to admit or deny F9 is for small business or not, when you make money you welcome "business", when you felt you lost money you deny F9 is for "business". In your word "you decide", you called a long time customer with a single month 3500min/mo as "abuser".

Customers have the rights to know the providers and to be informed.

You have not admit customers should be notified when term changes until the very end of that thread, instead you called other providers "spam" by notifying customers.

Many other providers have A-Z rates, F9 changes rates at anytime without notifications, that caused one of the long tread, but F9 has not changed.
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: Classic REVENGE REVIEW.

said by yahoo2003:

you called a long time customer with a single month 3500min/mo as "abuser".

I have never used the word "abuser". I don't think what you did was abuse. But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

You claim that we changed the terms on you but that is not true. The only thing that changed is the number of minutes allowed was decreased from 3000 to 2000. As a very active member of this forum I'm surprised you didn't see the thread discussing this. But let's assume for a second that you didn't know it was decreased: you've used 3500 minutes on a DID that was CLEARLY marked as 3000 minutes at the time you purchased it. It was clearly stated on the website and the only way you could miss it is if you IGNORED it. So even if we were to stick to the initial 3000-min limit you'd still be charged an overage fee - just a few bucks lower.

I'm amazed you'd go to such lengths to hurt our business for $15 (or actually just $10 when you consider you'd be charged $5 according to the original 3000-minute limit). Karma is a bitch though. Good luck with your wife's business....

P.S. It's funny how you were satisfied with our quality, customer service, etc. while we were providing you service below our cost. But now all of a sudden you claim you had poor service, bad quality, etc. - you are lying to make a point and hurt our business. I guess for you the end does justify the means.

Arne Bolen
User of Anveo Direct, 3CX and Qubes OS.
Premium Member
join:2009-06-21
Utopia

Arne Bolen

Premium Member

Re: Classic REVENGE REVIEW.

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.


That way it will be even more clear.
yahoo2003
join:2007-11-02
Mclean, VA

2 edits

yahoo2003

Member

Re: Classic REVENGE REVIEW.

said by Arne Bolen:

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.


That way it will be even more clear.

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails , they should stay with rate/limit at time of signing up, e.g, those customers with $1/mo DID offers should not pay $5/mo or $6/mo posted on web site from time to time.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

An Anveo customer was charged for over limit for that day, he posted, that did not become a big issue.

CallCentric notified a residential customer for using 5000+min/mo without charging that customer first.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

As he stated "he decide" how much to charge. If I had more than $15 in my account, he could have charged me for much more than $15 such as $100 "administration fee" as he said. That's why I said F9 can't be trusted.

I don't have time to respond F9 CEO today, but I'll.
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: Classic REVENGE REVIEW.

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!
yahoo2003
join:2007-11-02
Mclean, VA

4 edits

yahoo2003

Member

Re: Classic REVENGE REVIEW.

said by nitzan:

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

I liked you responses, it's the Nizan the others had described .

BTW, you're lying, after I told you I started porting out to CC, you PMed me and offered me to stay (Do you want me to post the PM?)

I notified you 2 months later to close my account after I used up my balance.

Does it make you fell better when you're lying about firing customers when many customers fired you?
yahoo2003

yahoo2003 to nitzan

Member

to nitzan
said by nitzan:

But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Don't blame customers for loosing money, think about the ways you conduct business. How could customers know you were loosing money if you do not notify customers? I thought we were doing you a favor by staying with you for many years.
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: Classic REVENGE REVIEW.

said by yahoo2003:

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

Considering her line of business, I am assuming a lot of calls means a lot of business. That's a good thing.

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Given the rate we had to pay for the specific rate center your DID was in, and the usage (2000-2500 minutes on average for the last year or service) I calculated a little over $100 in losses. I'm sure we regained some of that from your outgoing usage, but not much.

Don't blame customers for loosing money

Nobody blamed you. We simply charged you overage fee as per the terms of service you agreed to when you signed up. If you didn't bother to read the terms or didn't realize the DID had limits then I am sorry but that is your fault not mine. We'd rather charge you a small overage fee so you feel the urgency of the matter rather than send you fifteen warnings until we have to cancel your account because you don't listen to those warnings. I don't know about YOU specifically - maybe you would've listened - but in past experience EVERY user we notified simply ignored it until it became a financial matter or their account was terminated. $15 is not a lot of money - it's just a token fee to make sure you pay attention - which you obviously did as a result.

I thought we were doing you a favor by staying with you for many years.

Thank you, and you were profitable for us for a long time - but once your usage jumped from a few hundred minutes a month to a few thousand minutes a month you were no longer profitable and we basically turned a blind eye because you were a long-time customer. Maybe we shouldn't have looked the other way, lesson learned.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

PX Eliezer704

Premium Member

As Mr. Reuter said, news is best when it's fresh.

I would disagree with the reviewer.

FutureNine seems to have many satisfied customers. Most recent reviews have been good.

Different providers have different strengths and weaknesses.

FutureNine offers very good value for many people, depending on individual calling patterns.

I don't think that anyone chooses F9 because of a great website (it definitely needs upspiffing) or because of VIP customer service (you'll get what you need, but J.Lo won't serve you dinner) or for advanced features.

Rather by most accounts, calls connect, it works, and the prices are good.

And it has seemed to me that Nitzan has done well posting updates as to the service.

I'm not going to worry about things dating back to the Republic of Tannu Tuva, or the 23rd sequel to "Planet of the Grapes".

It's better to focus on what's happening NOW, which generally seems to be good.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: As Mr. Reuter said, news is best when it's fresh.

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now. Just taking my time. Saw this thread from last year and decided that FutureNine wasn't a company that I would be doing business with. This story is just more of the same that has been going on for a while at FutureNine »[Future9] Puzzeling attitude at Future Nine".
»[Future9] Puzzeling attitude at Future Nine

None can tell futures of Future-Nine, but there are patterns in the past.

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

Customers need to aware they are dealing with an individual with un-predictable personalities.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

1 edit

PX Eliezer704

Premium Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Moreover, lots of the posts in that thread were in support of Nitzan and F9.
said by yahoo2003:

I can have a list of what have become worse and worse, e.g., rate increases and service cuts.

FutureNine is still a value-priced provider, offering good basic service at good prices.
said by yahoo2003:

Customers need to aware they are dealing with an individual with un-predictable personalities.

To which individual are you referring?

It seems to me that every time you post, you make Nitzan look better, and you make your own case look worse.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer704:

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

F9's "defenders" only make F9 and CEO be more reluctant to make changes to make it better.

A company won't be run down by it's customers and competitors, only by it's management.

If you believe that thread is old, did you see any changes he has made? His current customers are complaining now about his rates/routes changes without notification.

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

There are defenders, that doesn't mean the provider is right. There are much more silent costumers are reading the reviews and posts.

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

PX Eliezer704

Premium Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

If you believe that thread is old....

You have now truly jumped the shark.

It is not a matter of BELIEF if an internet thread from 2009 is old. It is a statement of FACT.
said by yahoo2003:

F9 Advertised as "the cheapest" VOIP providers, you know it, there are many lower rates and much better providers there.

Are there truly monthly flat-rate plans with lower rates, once fees are considered? F9 continues to have very attractive plans:
»www.future-nine.com/plans.html

Does anyone else offer these packages for less? Please tell us.

(In any event, courts allow great latitude in advertising terms such as "best" and "cheapest". It's called parity. Every pizza place in town advertises that they have the "best" pizza.)
said by yahoo2003:

His current customers are complaining now about his rates/routes changes without notification.

Who?

Perhaps you can find a handful, as there are discontented customers in ANY company.

But there is NO big epidemic of dissatisfaction with F9 except in your mind.
said by yahoo2003:

You can attack me and defend your buddies, that will not change the facts that more and more F9 customers left for better providers, you know it.

I don't know any such thing.

And Nitzan is not my "buddy". In fact, I have consistently said that F9 needs to make website upgrades. And Nitzan recently criticized something that I had posted. We are not "buddies".

As I said, everything that you post, ends up to his benefit.
yahoo2003
join:2007-11-02
Mclean, VA

1 edit

yahoo2003

Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by PX Eliezer704:

As I said, everything that you post, ends up to his benefit.

I'm sure F9 CEO agrees with that.

I'm just too busy with many projects and don't have time to post many of my opinions, I only need to add the links, be patient .

That tread is only 1 year and 2 months old (2010-05-10)

»[Future9] Rate surprises (and not good ones)

There are many new ones.

Arne Bolen
User of Anveo Direct, 3CX and Qubes OS.
Premium Member
join:2009-06-21
Utopia

Arne Bolen to PX Eliezer704

Premium Member

to PX Eliezer704
said by PX Eliezer704:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by Arne Bolen:

said by PX Eliezer704:

said by yahoo2003:

Unfortunately, I don't think either F9 or CEO of F9 has changed for the better, as a member posted:

"I have been in the market for a new VOIP provider for a while now....

That thread is from 2009 !!

By posting that, you prove Nitzan's point about your obsession, and it reinforces the perception that you are hung up in the past.

Two years is an extremely long time in the world of Voip. A provider who were good two years ago could be bad today and vice versa.

Indeed.

In 2 years, Callcentric implemented SimulRing, call hunting and got Fax to email working reliably and added many other features. CC's rates have not increased (at least for my DID since 2007)

New comers such as VOIP.ms provide very competitive prices and services.

There is Anveo which I love it.

What improvements has F9 done in 2 years? There were many threads about F9's service cuts and rate increases.

Arne Bolen
User of Anveo Direct, 3CX and Qubes OS.
Premium Member
join:2009-06-21
Utopia

Arne Bolen

Premium Member

Re: As Mr. Reuter said, news is best when it's fresh.

said by yahoo2003:

What improvements has F9 done in 2 years?

Future Nine is a provider who specializes in low rate VoIP Phone Service. It's a provider for those who are only concerned about the lowest possible call rate.

IMHO you can't compare such provider with a high quality business provider like Anveo and a high quality residential provider as Callcentric.

If you look in the forum you will find several people complaining about the $0.0198 call rate with Callcentric.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: As Mr. Reuter said, news is best when it's fresh.

F9's international rates for some popular destinations have increased by 40% recently, e.g., China was 1c/min, it became 1.4c/min. CWU has consistent less than 1c/min, CC is like 1.3c/min.

I tried to compare international rates of several providers, only F9 doesn't have A-Z table.

F9 customers recently complained about without rate table.

Providers with A-Z tables have more transparent rates and are less likely to have problems F9 had.

As you said, rates are not the only factor for customers to select providers.

I currently have much more reputable providers with lower cost.
jason_m
join:2010-01-09
Peabody, MA

jason_m

Member

Re: Revenge rating.

Yahoo2003,

Nitzan was nice enough to let it slide and loose $100 on you. Why you continue to blast Future Nine over $15 is incomprehensible. As a business user, you should have downgraded to per minute and start paying for your high usage, or canceled. $15 is about 1500 minutes, which roughly equates your overage - fair enough. Unless you're really hurting, $15 in a business is pocket change. This is really nothing to be raising a big stink about, it's time to move on.
yahoo2003
join:2007-11-02
Mclean, VA

yahoo2003

Member

Re: Revenge rating.

It's not about money, it's about how a business conduct it's business and deal with customers.

You have read enough posts to know how other providers deal with similar situations.

F9 has neither admitted any wrong doing or made corrections after it happened.

It's every member's responsibility to let customers know providers, good or bad.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

PX Eliezer704

Premium Member

Are you still a customer?

yahoo2003, are you still a customer of F9?

If not, you should not be updating your previous review.

(Re: Your "updated" review of 01/23/2012).
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: Are you still a customer?

He is not a current customer and his updated review is nothing more than a revenge rating.

The only reason he is updating his review is because he wants to see us out of business because his abusive behavior led us to ban him from our service. It is sad that this website lets people like this drag down providers who are in good faith trying to provide good service.
baj475
join:2004-11-02
Hayden, ID

baj475

Member

Re: Are you still a customer?

From the responses from your customers, it does not appear that anyone will take him seriously. As one of your satisfied customers for several years, I don't.
jason_m
join:2010-01-09
Peabody, MA

jason_m

Member

Simple logic doesn't apply to this user. Re: updated review

If he costs the provider $100 in overuse and only billed $15, do you still blast the company for the $15 ? Logic tells me that I saved $85 and I should quietly go away.

Review by rwbuck See Profile

  • Location: Danville, Montour, PA, USA
  • Cost: $7 per month (month by month)
  • Install: about 5 days
Nothing
Couldn't provide service
Forget them, not reliable
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update: 12/18/2010

Was with F9 since April 2009. For the most part the service was fine. Every once in a while I would need to reset the ATA.

Skip to November 2010. Had a cell phone call from in-laws saying they were getting an error message when trying to dial our home phone. The message was - "the code you have dialed is not deliverable to the code owner". Submitted a ticket to F9 and received this response - "the carrier took out their switches from the rate center without notification which basically means that although they still operate your number they can't deliver calls".

The only solution F9 offered was porting our number, preferably to CallCentric. The kicker... in their reply the link to CallCentric was an affiliate link. They could do nothing for me and now they tried to make money off me when I leave for another service.

So there I was, able to make calls out, but not receive calls. It had been going on for days and we had no clue. No notification from F9 that our service was only half available. Luckily no one had been trying to contact us with anything important.

In the end, they refunded my balance ($30.00). I requested credit back to the time I could no longer receive calls, but they did not do that for me. I got a song and dance about how lucky I was they were not charging me the $15 cancellation fee. Might nice of them!

Goodbye F9....

Original review: April 2009

Had enough of Verizon and decided it was time to switch to a VOIP provider. My family does not use a landline enough to justify $48 a month that Verizon charges. Our cost with F9 - $7 a month (including 911 service). This is for the Bare Essentials plan. Nitzan (F9 owner) was even able to get me a local number. We didn't bother porting our Verizon number, this saved us $25.

Spent a couple of weeks here reading reviews and the forums. Had narrowed down to F9, CallCentric, and Voipo. Signed up with F9 and ordered an ATA. Took a few days for the ATA to arrive, but once it was delivered it only took about 5 minutes to setup and hear dialtone.

Been running a couple of weeks now with zero problems. My dsl contract with Verizon expired yesterday, so we canceled the landline and dsl. I was able to get 3 meg cable service from our local CATV company for a better price than Verizon dsl. We'll save $41 a month on phone service and $4 a month on broadband.

If F9 ever offers an affiliate program, I'd be the first in line to sign up. This is a great product at a great price!


member for 16.3 years, 87 visits, last login: 13.2 years ago
updated 13.2 years ago

nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

.

Nice. So we provided you with good service for a year and a half, and now due to a problem that is completely out of our control we get a 33% review? Gee, thanks. Much appreciated.

scott2020
join:2008-07-20
MO

scott2020

Member

Re: .

said by nitzan:

Nice. So we provided you with good service for a year and a half, and now due to a problem that is completely out of our control we get a 33% review? Gee, thanks. Much appreciated.

Ouch. I wonder if the OP is in a rural area. Not familiar with the area myself.
rwbuck
join:2007-11-28
Danville, PA

1 recommendation

rwbuck to nitzan

Member

to nitzan
Nitzan,

I'm a fair person. Tell me what is unfair on my ratings and I'll consider your responses.

Reliability is a 0. The service was not reliable.
Tech Support is a 0. How did you not know the switch was removed? Weren't you paying them for service?
Value for money is 0. I was paying, and not receiving any value.

I do appreciate the service I originally had. But what happened is totally unacceptable. Like my old boss used to say, "one oh sh*t wipes out a year of good work".
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: .

I understand you're pissed off about the whole thing but you're taking it out on the wrong company. It's THE CARRIER who's actions are unacceptable - not us! We'll take measures on our own to transfer our business elsewhere, so it's not like they're going to go unpunished - but meanwhile why punish us for something that's not our fault? we've done our best to give you good service for a year and a half and even during the problem we communicated with you and tried to help to the best of our ability. Zero is for companies that don't even have tech support - can you honestly say that about us?
Same for the other ratings.
Bogtrotter23
join:2009-06-14
East York, ON

1 recommendation

Bogtrotter23

Member

Re: .

said by nitzan:

I understand you're pissed off about the whole thing but you're taking it out on the wrong company. It's THE CARRIER who's actions are unacceptable - not us! We'll take measures on our own to transfer our business elsewhere, so it's not like they're going to go unpunished - but meanwhile why punish us for something that's not our fault?

If I hire a contractor to do some work, and his work is shoddy because he was unable to find good help, who do I blame? The contractor or the incompetent helpers?
nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

Re: .

This isn't valid considering we gave him good service for a year and a half. None of what WE did was incompetent or shoddy. The only problem with his service was our inability to continue it. That we couldn't give him advance notice sucks but is neither our fault nor does it justify a revenge rating.

Do you burn the building when a restaurant you like closes? this is the same thing logically.
Mango
Use DMZ and you get a kick in the dick.
Premium Member
join:2008-12-25
www.toao.net

Mango

Premium Member

Re: .

Saying that none of what you did was incompetent or shoddy is like saying there aren't any leaks on your side of the boat.

If you can't provide VoIP service to a customer without warning, you have to expect that the customer is going to write a bad review about it - ESPECIALLY if the customer has been with you a long time. Whether or not you provided good service a year and a half ago is irrelevant. What's relevant to people in the market for a VoIP provider is if you can provide good service today.

Frankly, I think that arguing with your customer is not an effective - or honourable - way of getting a more positive review. Taking responsibility to provide high quality service, yes, but since the OP first mentioned this issue nearly a month ago, I think we're past that.

m.

letitgo
@comcast.net

letitgo to nitzan

Anon

to nitzan
Nitzan,

While I know bad reviews hurt personally, as you're doing you're best to provide excellent service to the customer. The fact is, this customer wasn't satisfied, adequately explained thier beef, and actually left the text of their previous, positive review. I don't really see how that is being unfair. A simple, sorry that we weren't able to forsee the carrier pulling out of the market, and we do our best to provide excellent service would have sufficed as a response. Attacking the reviewer seems a bit petty and unprofessional, givin that it appears that the text of the posters complaint is a correct factual account of the situation.
PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

1 recommendation

PX Eliezer704

Premium Member

Re: .

letitgo, I think that you have made excellent points.

unknvoip
RIP goose
Premium Member
join:2006-07-25
Rochester, NY

unknvoip

Premium Member

Re: .

I agree, PX. I also notice that nitzan did not take the time to complain about he previous reviewer who left because of better prices elsewhere along with some recently developed call connection issues. That reviewer left all his ratings except for website at 100%.

Review by Toollio See Profile

  • Location: Brazil/Cda
  • Cost Contract price not specified.
Cheap rates, when they work
Quotes one rate, charges another higher rate
Terrible
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I was a Future Nine customer until I started a dslreports thread about Future Nine overcharging customers. The owner, Nitzan Kon, then unilaterally closed my account. He also divulged personal information about my account in a public discussion.

Rather than repeat the story here, the thread can be seen at:

»[Future9] Rate surprises (and not good ones)

My complaints were legitimate. Future nine was charging 2.5 times its stated rate for cellular calls to destinations in Brazil. This was acknowledged in the thread.

I do not recommend anyone use this service unless they are prepared to tolerate an abrasive business owner who cannot stand to see his business legitimately criticized.

Instead of addressing complaints in a timely manner, Future Nine apparently prefers to ban customers who complain.

These are the words of Nitzan Kon, owner of Future Nine, in the thread referenced above. They were written to me:

"Consider yourself permanently banned. You've wasted enough of my time to earn it."

Not at all the kind of business anyone should be dealing with, in my opinion. But by all means use this service if you are prepared to deal with these kinds of business practices.

member for 20.3 years, 1426 visits, last login: 25 days ago
updated 13.8 years ago


Shamayim
Premium Member
join:2002-09-23

1 edit

1 recommendation

Shamayim

Premium Member

Completely unfair rating

Other than a few molehill pennies discrepancy you made a mountain out of, how were your Future-9 connections, features, call quality, etc.? You know, the ones everyone else raves about?

1.8? This is a revenge rating against Nitzan in my observational opinion, and I have to say so. Full disclosure: I am not now, nor have I ever been, a F9 customer.

Toollio
join:2003-11-17
Brazil/Cda

1 edit

Toollio

Member

Re: Completely unfair rating

You think giving a company a negative rating after it unilaterally suspended my account for making a legitimate complaint is unfair? With respect, I disagree.

You clearly misunderstand the issue. It is not pennies, it is a business that quoted one rate and charged 2.5 times that rate. That applies whether 10 cents was spent, or $1,000.

In my opinion, that alone is enough for a negative review. Of what consequence is call quality when a company does not honour its published rates?

However, I did rate call quality low because on calls to Brazil through grey and white routes it is low. Many calls are not completed, but are charged. Premium quality to Brazil cellulars was also quite bad.

Features are merely okay, but nothing spectacular--unlike, for instance, Voip.ms
OmagicQ
Posting in a thread near you
join:2003-10-23
Bakersfield, CA

OmagicQ to Shamayim

Member

to Shamayim
You review penalizes every aspect of the service when your issue was/is with the price of some routes being higher than advertised.
Toollio
join:2003-11-17
Brazil/Cda

1 edit

Toollio

Member

Re: Completely unfair rating

Not exactly. As I have explained in a previous reply, I didn't find call quality to international destinations acceptable. Audio quality, particularly to Brazil, was not good. Many calls fail and are billed. That applies to my experience with all routes, not just the bottom tier. White was equally as bad as grey, and premium not much better.

But you have missed an important point. My issue is not only with deceptive route quotes/prices, it is with the fact that when Nitzan and F9 are legitimately criticized for those practices, he bans the customer making the criticism. This, alone is enough to warrant a negative review.

After all, as an F9 customer you never really know when Nitzan might go on a tirade and--as he calls it--"ban" you. I wasn't the first to whom this has happened, and I won't be the last. Do you really want to do business with a company that boots out customers who make legitimate complaints and inquiries about the fact that they have been overcharged?. Do you not think that this kind of business practice should be duly noted in a review?

Look below for further evidence of F9 CEO Nitzan's attitude toward customers. I think you'll see why I prefer not to give this company a positive review.
nitzan
Premium Member
join:2008-02-27

1 edit

1 recommendation

nitzan

Premium Member

Revenge rating.

(removed)
Toollio
join:2003-11-17
Brazil/Cda

3 edits

Toollio

Member

Re: Revenge rating.

EDIT: For the public record, let me make it clear that my response below was partly the result of comments Nitzan posted and which has have recently been removed. They stated:

"You're obviously doing this as revenge for being banned from our service - something which you've well earned with the kind of language and accusations you've been throwing around over the past few days. You can't treat me like this and expect me to shut up and take it - there's a limit to how much verbal abuse I'm willing to take - and you're well past it.

P.S. I suggest therapy. If you go around treating everyone in your life like this then you're going to end up with a lot more problems than being kicked off of a VOIP provider.."


* * * *

You are out of line.

I made no "accusations" that were not true. I used no abusive language.

Of course I am going to post a negative review of a provider who "bans" customers when they make legitimate complaints,

Your suggestion of therapy is absurd. The only thing you know about me is that I do not like it when businesses misrepresent prices--or for that matter misrepresent anything.

I do not feel compelled to defend my state of mind, but it sounds as though I am certainly better grounded than you.

I invite anyone reading this to read the thread which resulted in my "ban" and make up their own minds.

»[Future9] Rate surprises (and not good ones)
just4info4
join:2001-11-13
Rockville, MD

just4info4 to nitzan

Member

to nitzan
Nitzan, I think you should seek some therapy. The reviewer did have a legitimate complaint. I believe most recent posts in the forum (last few pages) agreed to that. And, no matter what, you should not abuse your customer and it's unethical to reveal cutomer's usage pattern or behavior.

Suggestion: you need to calm down, let it go and spend you energy improving your business. You definitely can earn the respect back once you do that.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski to nitzan

Premium Member

to nitzan
said by nitzan:

You're obviously doing this as revenge for being banned from our service - something which you've well earned with the kind of language and accusations you've been throwing around over the past few days. You can't treat me like this and expect me to shut up and take it - there's a limit to how much verbal abuse I'm willing to take - and you're well past it.

P.S. I suggest therapy. If you go around treating everyone in your life like this then you're going to end up with a lot more problems than being kicked off of a VOIP provider.
Nitzan, as the CEO of a company you should really learn to let things go. That was a highly uncalled for remark. Just imagine what potential clients will think when they come across the comment.

jester121
Premium Member
join:2003-08-09
Lake Zurich, IL

1 recommendation

jester121 to nitzan

Premium Member

to nitzan
said by nitzan:

You're obviously doing this as revenge for being banned from our service - something which you've well earned with the kind of language and accusations you've been throwing around over the past few days. You can't treat me like this and expect me to shut up and take it - there's a limit to how much verbal abuse I'm willing to take - and you're well past it.

P.S. I suggest therapy. If you go around treating everyone in your life like this then you're going to end up with a lot more problems than being kicked off of a VOIP provider.
Toollio hasn't used any bad language or "attacked" you -- you're on the defensive now that you know your public tirade is top 2 in the search engine results for Future 9, and forever chronicled here.

Just finished reading that entire monster thread, and I have to say -- Brendan from VT even at his most haughty, arrogant worst wasn't even close to your level. I'd resort of Skype or just make new friends before paying for your service if you were the past phone provider in the world.
steve1111
join:2009-09-23
Albany, NY

steve1111

Member

Re: Revenge rating.

The thread is astonishing. Nitzan sounds like Basil Fawlty and Seinfeld's Soup Nazi.

Review by npuser See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
easy to configure
Lack of custom threshholds
what you get what you paid for - i guess
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Worst service - it works one day but not other. International routes are horrible. You never know when you be subject to higher premium rate.I trash the service and went with voip.ms. stay away.

member for 14 years, 25 visits, last login: 11.1 years ago
updated 13.9 years ago

nitzan
Premium Member
join:2008-02-27

nitzan

Premium Member

.

I am not familiar with any cancellation requests that have not been replied to. Cancelling may take a few days. Please IM me your account number and I'll be happy to check it for you.
nitzan

2 recommendations

nitzan

Premium Member

Ok, this is getting ridiculous.

We charge from when the carrier on the other end answers your call. Areas like Nepal have false answers on ALL carriers - not just Future Nine. As clearly stated in our FAQ - which you obviously failed to read - we have NO control over this. We cannot do anything about it other than refund your money and close your account. We have plenty of happy customers - but if you're unhappy there is no reason for you to stay and there's no reason for us to make you stay.

What I don't understand is why you're still insisting on looking for negative points when I already offered you a refund. what exactly are you trying to achieve here? this review has NOTHING to do with the average DSL Reports user as almost none of them call Nepal - so you're not helping anybody by badmouthing a service based on your experience - which has nothing to do with what other users will experience.

This is like someone going into Outback and then writing a horrible review about how Outback sucks because their salads are mediocre - without even trying the steaks. You have no idea what our service is like because you've never used our service the way it was intended to be used!!!






Review by sbi03 See Profile

  • Location: Bellevue, King, WA, USA
  • Business customer Business customer
  • Cost: $7 per month
low cost, voice quality is fine when works, set up adapter when shipped
very poor support and service
low cost but when you can't make calls you're dead in the water
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

basic package, used only for a few calls/month

worked fine until this week, now can't have a two sided call

summary - stay away

member for 14 years, driveby review (so far)
lodged 14 years ago

soitgoes2
Premium Member
join:2005-01-14

soitgoes2

Premium Member

Better now?

Is it working better for you now?
There were some short-term issues a couple of weeks ago.






Review by maxschnell See Profile

  • Location: Boulder City, Clark, NV, USA
  • Cost Contract price not specified.
Good when and if it works
not listed
They waived their $15 cancellation fee and refunded my money.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Resolved.

member for 14.4 years, driveby review (so far)
updated 14.4 years ago


signmeuptoo94
Bless you Howie
Premium Member
join:2001-11-22
NanoParticle

signmeuptoo94

Premium Member

Wha?

What are you complaining about? Everything has been above board between them and me.