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Review by ronbo2000 
member for 10 years, 139 visits, last login: 285 days ago
updated 2.4 years ago
 Rosemead,Los Angeles,CA
 $11 per month- (24 month contract)
 about 1 days "Easy installation" "Ease of adjusting settings you still have to call it in. Customer service not fully trained" "If you have simple setup at home, one PC no network stuff, this is easy otherwise, prepare for some work"
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I decided to give TMo@Home a try. I am currently with Vonage and have been re-evaluating the cost associated with their service. I make land line calls during the day since TMo cell plan does not go free until 9PM.
Anyway, went to the corporate store and signed up for it. Got it and peruse through the quick install guide and went to work. The TMo@Home device is a Linksys UTA200-TM. Instructions are straight forward and simple to follow. However, if you have setup like an FTP server or Port Forwarding settings, for example, do make screen shots your settings or you might lose them in the process like I did.
Since I am still with Vonage and am using the Vonage as the main router, I set the Vonage unit as a DHCP per TMo's instruction and inserted the Cisco HiPort in between the DSL Modem and the Vonage device. Set up settings per instruction.
With the device connected, powered up, I tested dial tone. Both the Vonage and HiPort device has dial tone. Cool. Total setup time is about 30 minutes or less.
I then proceeded to review feature setting for the TMo@Home service, in particular conditional call forwarding. My existing Vonage setup uses call forwarding when I don't pick up my home line to my GoogleVoice line. I have GV set up to ring me at phone specific numbers so I could be reached.
That's where the problem started. For some reason, there is no number of wait or number of rings that could be adjusted by the customer (very much unlike Vonage). You had to call that in to be changed. I search TMo website but no real answer. I called and got passed on to 4 reps before I could get an answer. Total time spent on calling about 3 hours. You would think TMo would have at least invested time to train their customer rep. From the voices I have talked to, it looks like they outsource their customer service so my call literally went from one country to another. Anyway, just be prepared for that one and as one tip the final @Home TMo rep stated, insist on getting the @Home rep the first time and don't give them your info so you get past through the red tape.
After the conditional call forwarding setting was clarified and setup correctly. I can now say my TMo@Home service is ready for its user testing. I have a month to test but I will only use about 10 days of that because I want to port my Vonage number over to TMo.
I will add updates to this posts (hopefully I can) in the next couple of days.
Oh, by the way, as I stated earlier, I lost all my original custom settings and have yet to work that out. When I was talking to the TMo@Home rep, they said, they only deal with the phone service, if I need help on the network side, I have to go through Cisco/Linksys. Oh hell, I don't want to spend so much time on the phone. I will eventually figure it out, I just wished I did screen shots of those settings.
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 Review by jonazen
member for 7.9 years, 847 visits, last login: 1.1 years ago
updated 2.5 years ago
- Princeton Junction,Mercer,NJ
- $12 per month
- (24 month contract)
- "Quality of service / sound, ease of setup, price"
- "Contract and ETF"
- "Fantastic value for existing T-Mobile customer"
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I've been a T-Mobile customer since they were Voicestream in my area - probably about 9 or 10 years (I don't recall exactly), with three lines for last several years. The service has been excellent, which is why I've stuck with them every time I had a chance to switch. I had been considering VoIP for a while, but finally decided to make the jump when T-Mobile's offering appeared.
I have Comcast for TV and Internet, and have considered their version of a "triple play" for the last several months. However a few things concerned me about this, such as:
- the incredibly spotty reviews I've read about their Digital Voice offering
- the price: about the most expensive of the VoIP providers
Verizon is gradually wiring up neighborhood for FIOS and I had been considering this. It's probably going to be available here within 2 to 3 months. But I've witnessed SO many horror stories with their customer service, and their prices aren't anything to write home about.
In general, reviews of VoIP services seemed too inconsistent, and I really couldn't get excited about any of the alternatives.
When T-Mobile announced T-Mobile@Home for $10 a month, I finally got interested. After reading up on it, and reading the comments I found online - very positive generally - I decided to give it a try.
I verified with Customer Care that I could purchase a router and pair of vTech phones to get started, and simply use the default phone number they assigned to me. The idea was to try it out for a few days, and call Customer Care to port over my old land line number if all went well.
I went to a local T-Mobile-owned retail store, had a great chat with the salesperson (who was quite knowledgeable), and brought home the new devices. I replaced my old Netgear router with the new Linksys wrtu54g for T-Mobile, spent about 10 mins configuring everything to work together, and plugged in the new phones. That's it -- I was up and running.
The sound quality is superb. These new DECT 6 phones, in combination with T-Mobile's service, are clearer and cleaner than my "last generation" vTech 5.8ghz phones with Verizon POTS ("plain old telephone service").
The voicemail is essentially the same voicemail system I've been using with my T-Mobile cell service. Now I have one voicemail protocol to deal with for mobile and home use -- very nice.
The vTech DECT 6 phones are very nice, and have dedicated voicemail keys as well as one that lights up when there is a voicemail message waiting at T-Mobile's system. This isn't unique to T-Mobile: a few phones can make use of FSK or "stutter-tone" signalling from the voicemail system to activate a message waiting indicator on the phone itself. Just very nicely implemented here: Every phone in my house will be one of these, and all have the voicemail indicator - so I can see if voicemail is waiting from any phone in the house. Dedicated phone buttons make it easy to listen, skip through, save and delete messages.
The ETF is a bit annoying, but I look at it this way: The service seems to be fine, and I've had excellent experience dealing with T-Mobile for years. I don't expect to be cancelling. The ETF has also been redefined to decline as the months go by: at 1 year, the penalty drops, at 18 months and then 21 months still further.
In the end, it's actually anticlimactic: everything just works, as advertised, perfectly - with very little effort on my part. I now have a great new service and system, and I will start saving about $70 a month over my old combination of Verizon local and AT&T long distance. Another bonus is getting rid of two bills each month (Verizon & AT&T), and having T-Mobile@Home simply showing up as one more line item on my monthly bill from them.
Very very happy with this so far.
- Jon
UPDATE 7/17/09: We've been living with T-Mobile@Home for quite a while now, and we are essentially totally used to it. The call quality is still superb. The DECT 6.0 phones are still like new, and work quite well. I'm a bit disappointed that I can only have 5 of them interconnected on the one phone line - but that's a limitation of the phone rather than the service, and somehow we're "surviving" with "only 5" phones... 
I have not encountered a "no blue light" event in several months. For whatever reason, the whole setup seems more stable than ever. I have only had to reset the router once in the last four or five months. I hadn't noticed any problems with the VoIP service, but I DID have problems with my T-Mobile Blackberry 8900 and its UMA/WiFi connection to the Linksys router. UMA is still a flakey technology for T-Mobile: sometimes it's great, other times it simply cuts out for no apparent reason. Anyway -- UMA service stopped working from my Blackberry. I rebooted the Blackberry -- no joy. So I rebooted the LInksys router, and all started working again. So -- the problem seems to have been something in the WiFi/UMA portion of the router firmware. The VoIP service itself seems to be quite solid at this point, and we're quite happy with it, as it "just works", which is what I wanted. In the meantime, we're still saving a bundle, as the cost is $10 plus odds and ends of taxes and fees that tack on another couple of dollars.
Still happy -- great deal overall.
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 jonazenBe Like Water My FriendPremium
join:2004-02-18
Princeton Junction, NJ | just updated my review I won't repeat it all here. Just to let anyone watching this thread that I've added latest experiences to the review. In short: I still see the service as a great deal.
--
Jon
Jonathan Strong
The Strong Group
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Review by Flip1105
member for 3.6 years, 331 visits, last login: 277 days ago
updated 2.5 years ago
- Richmond,Fort Bend,TX
- $9 per month
- (24 month contract)
- about 5 days
- "Cheap, Cheap, Cheap and it works well. Customer service is great."
- "None really. I guess the biggest it doesn't support faxing"
- "Cheap and customer service is awesome."
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I ordered Tmobile at home to replace ATT Call Vantage. The only issue I had was the first router they sent out was defective. They shipped me a second router out overnight and it worked great. It was all plug in play and I had to make only the security setting changes for the wireless on the router. Customer service was very helpful and I received a 135 dollar credit for bringing over another # as well as a 10 dollar credit for my troubles with the defective router. I guess the biggest draw back is it does not support faxing which I don't do a whole lot of so it wasn't a big deal.
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Review by marvista
member for 5.3 years, 32 visits, last login: 72 days ago
updated 2.9 years ago
- Del Mar,San Diego,CA
- $10 per month
- (24 month contract)
- about 5 days
- "cheaper than full featured VOIP providers"
- "unreliable, missing many features compared with other VOIP providers"
- "view my 2 year commitment as a mistake"
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I've been using tmobile@home for about 6 months, and overall the service has been unreliable and customer service has been frustrating.
In addition, the service is missing lots of features compared to other VOIP solutions:
No web interface to manage features, and very limited advanced features. You can call customer service, and spend 10 minutes getting someone to adjust forwarding, but that's about it. No call blocking based on number. No sending voice mails as an email. No simultaneous ring. No computer dialing interface. Will not support sending faxes, even at low speed. No *67 or other caller ID blocking features. Can't see call history until the monthly bill gets generated. Prohibitively expensive international per minute charge, even to Canada.
The service has gone down for some reason or other every week or two. Sometimes just rebooting the router fixes things, although that is not something my wife wants to deal with. Other times, I have to call customer service, which is a real pain. A few people are competent, many don't understand why the problem is occurring and they first blame my ISP. I've run their bandwidth test more times than I could count, and it always shows acceptable performance, so then they revert to blaming my desktop phone. Funny how that phone works fine with AT&T, never had a problem with Vonage or Broadvoice, and even works fine with Magicjack, but they insist it must be the cause of failures with T-Mobile.
The linksys router that comes with was supposed to be the source of many of the problems, but the automatic firmware upgrade didn't seem to go well, and it took about 4 hours on the phone with t-mobile and then linksys to get calls working again. I have also noted that the web i/f on the router has the slowest response time of any router I have used in the last 10 years.
Overall I'd have to say that call quality and uptime has been similar to what I experienced with Vonage and Broadvoice, that is to say much worse than POTS with AT&T. Interestingly enough, the best VOIP experience I have had so far is with magicjack, which is very limited in terms of advanced features, but seems to make calls without trouble.
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Review by rio9999
member for 2.9 years, 0 visits, last login: 2.9 years ago
updated 2.9 years ago
- Quakertown,Bucks,PA
- Contract price not specified.
- "price"
- "features"
- "worth the $$ for the amount of at home calls we actually make"
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So, I have to agree with a few points already made on here:
1. T-mobile is not acknowledging that this is not a cell phone. The techs, website, voicemail, billing, etc. are all so 'cell phone modeled.' Very different than both my former comcast and vonage systems
2. I too have a double fast ring and the same exact problem with the answering machine. Called T-Mobile today, they said they have no idea. 'Never heard of that.' And had no solution. (anyone figure that out yet?)
3. I too have the busy signal problem with answering machine.
4. This router firmware is horrible. It's SO SLOW, it's limiting, and allows very little customizing. I am using this router as a secondary router - simply running it a line from my existing network.
5. The two year contract is just dumb. I was trying to explain to the guy at the store that only an idiot would pay an early termination fee of $200. I said I would just send T-mobile a check for my remaining months (9.99/month * less than 20 months = less than $200).
6. Activation fees - sigh - what a genius money maker those are.
7. Heat! I took my router off the base and stacked it with my other network boxes - it got extremely hot. Keep it on the base!
8. No web access to anything! Not even voicemail. I can only assume that's because they use the same voicemail system for cells.
9. The fact that my home phone is now a t-mobile phone and included in my unlimited t-mobile to t-mobile minutes is awesome.
Bottom line: If you don;t live on your house phone or if you can remember the days before web accessible features, you'll be fine. The price alone should make everyone jump on board, but I don't think they'll see a real increase until they eliminate the contract.
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 Review by rcbrcb
member for 4.9 years, 1702 visits, last login: 2 days ago
updated 2.9 years ago
- Chicago,Cook,IL
- $10 per month
- (12 month contract)
- about 3 days
- "$10 Unlmited Calls, Easy Setup, Excellent Support Services"
- "None"
- "Great Service"
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I have been a T-Mobile Wireless Subscriber for a few years now after coming over from AT&T/Cingular and have been VERY happy with T-Mobile Customer Service so when I heard about the new $10.00 Unlimited Home Phone Service , I wanted to give it a shot. I currently pay about $40 for home phone service through my Cable Provider, so this would be a nice savings. I called last Wednesday to order and spent about 20 minutes with a very knowlegeable sales rep who got my order all setup and processed my Number Port Request. He offered to reduce the 2 year commitment to 1 year and he also waived the $35.00 activation fee that is normally charged. There were two options for shipping, 1st was free ground shipping (5-7 working days) and a $16 2 day express option. I choose the free 5-7 day ground option and I had the equipment at my door in 2 days!
The Router Setup took about 15 minutes and all was working without a hitch.
The phone line was active within 10 minutes of powering up the router and is running on a temp # while they complete the port of my existing home #. Voicemail is the same as the VM for wireless service so that was snap to get setup. I had to only hit one button on the router to automatically send the WPA Key to my BB Curve and all of my TiVo's and the Wii found the new network right away and locked on.
So far I am VERY impressed with this service, but I will update after I have had it for awhile.....
8/6/08 Update - Have had the service running for two weeks now and couldn't be happier. The porting of my old # was done on time and worked right away, didn't even have to reboot the Router! Call quality is excellent. Bravo T-Mobile!
9/9/08 Update - I am solidly impressed with this service....I have had no issues since I began using it in late July.
2/25/09 Update - Have Zero problems with the @Home Service and am very satisfied.
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 Review by keysgate
member for 8.9 years, 423 visits, last login: 238 days ago
updated 3 years ago
- Trenton,Wayne,MI
- Contract price not specified.
- (24 month contract)
- about 7 days
- "GREAT VALUE"
- "NOT ALOT OF OPTIONS"
- "FOR THE MONEY---EXCELLENT!!"
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I have been a customer of Att-CallVantage since it was offered nationwide. Everything has been OK until the last few months as we have started to get choppy voice. I did not try to resolve this as I knew T-Mobile was coming out with a VoIP service soon. Well, I signed up 2July2008. I am still waiting at the time of this post for my 2 numbers to be ported over. When I signed up for ATT CallVantge my numbers were ported to ATT from Ameritech (ATT now) with no problems. I am hoping for the same again. My 2-line bill was running about $62.00 a month from ATT CallVantge, and my second line was not unlimited (this added to the bill at times when I went over the 500 mins.) I am getting 2-lines unlimited from T-Mobile for $20.00 a month ($10 per line) added to my cell phone account. Be Advised! You must already have a qualifying T-moble account with them to sign up for home service. I have been a long time T-mobile user since before it was T-Moble with no coverage problems (but that is for another post). My current set-up is 1) modem. 2) ATT Dlink TA. 3) D-link Router set up as a switch (all cables plugged into LAN ports). My new set-up will be 1) modem 2) Linksys WRTU54G-TM (wireless router with home phone connection).The router holds SIMM cards, just like a cell phone. I will post again soon as my numbers are ported and get my equipment hooked up. Also give some time to try the service out. Again, this is not ATT CallVantge as it is a stripped down VoIP service. The only things that are included with this service is 1) voice mail 2) call forwarding 3) conference calling 4) call waiting 5) caller ID 6) ring tones. The only things I will miss are the e-mail & pager notifications and caller blocks.
»www.t-mobileathome.com/
I am still waiting for my numbers to be ported. I was going to wait 2 weeks before I called, but after 6 days I called customer service to make sure things were OK, Glad I did. They passed me off to their number porting center as customer service said they see no response to the port request. At the porting center I was told that they think the problem was the request went to ATT Wireless instead of ATT Landline. Because it is ATT CallVantage that I am porting from it must have confused someone. So now I am starting all over again. The Tech that was helping me went to a supervisor who handles ATT and was told it should be ATT Landline, and that the correct porting code comes up when adding the port request and that was not followed the first time. I will be back with updates!
17,JULY--got e-mail today stating that both numbers would be ported tomorrow!! Will be back after a while of testing.
Finally got everything ported and running. Call quality is better than ATT CallVantage. With CallVantage my message light on my phone would come up for voice mail. Now it does not come on when I have a message. I saw this problem posted somewhere else here in one of the forums.Maybe I can change something on the phone itself. If I don't see the router light I don't know I have a message until the stutter on the phone. I also miss the e-mails with voice mail information to cell and e-mail account from ATT. Other than that, you can't beat the service for the money. Maybe in the future these options will be available. I now have 5 lines with T-Mobile all on one bill. My bill for CallVantage was running close to $70.00 with 2 lines. Now Its $20.00! added to my Family Plan 3 line (total 5 lines). I have always liked TMobile cell service and have been a customer for 6 yrs. If any negative problems arise in the future, I will update this post. BE ADVISED! The router will cost you $50 and a activation fee of $35 for EACH line. I will make that up with a couple months of service compared to my ATT bill.
I have brand new Phillips 6.0 phones that when a message was waiting the light would flash. After switching to T_Mobile this does not work. It worked fine with ATT CallVantage. I have seen this problem with others in the forums. I wonder if you do not buy the phones offered with the service, you will have compatibility issues? Other then that, the service is fantastic, and equal or better than ATT CallVantage.
09JAN2009 UPDATE!! The voice message waiting light finally fixed. I have been living with the voice message waiting light on my phone inoperable since the start. Everyone was blaming my phone. I knew it was not the handsets as they worked fine with ATT CALLVANTAGE. Yesterday TMO called and left a message that a firmware update was sent to my LINKSYS router and to please unplug the router and then plug it back in. All of a sudden the message waiting light came on the hand set! Now the message waiting light works fine! Now I am totally happy with the service. I am saving $40 a month with 2 lines over CALLVANTAGE. This is a bare bones service, but that works for me as we were wanting a second option for 911 as having small children in the house. The call quality has been excellent.The only negative comment that I can make is you will have to reboot the router about once every 6 weeks for some reason, maybe this has been fixed also? I never had to do this with CALLVANTAGE. And I guess you do get a lot more options with ATT but you will be paying for it, and the only thing we miss is the call blocking. So I think it is true that you get what you pay for. But if you only need a line with few options, unlimited calling, you can't go wrong with TMO service. Remember, you must have TMO cell service to apply for home phone service 1 line for $10 and there are activation fees plus contract.
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Review by cer1
member for 10.5 years, 627 visits, last login: a few hours ago
updated 3.1 years ago
- Milford,Clermont,OH
- $10 per month
- (24 month contract)
- about 5 days
- "Low cost, configurable, number porting"
- "Not viable if you're not already a T-Mobile Customer"
- "Pretty Darn Good."
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I became unsatisfied with my DSL ISP and phone company (Cincinnati Bell) over the years.
* DSL charges + Two POTS lines + Caller ID (1 line) and Unlimited Long Distance plus taxes ~$120/mo.
* Land line services continuously increased in cost.
* DSL Services failed to keep up with other area offerings, either in cost or performance.
This finally opened me to the idea of VOIP. I asked Cincinnati Bell if they offered DSL on lines without POTS and they declined.
Ultimately, I determined that it was just too much to pay any more and began looking at VOIP solutions...
I'm reviewing the VOIP choice here, so I'll stick to that, but it really is inseparable with the ISP portion of the equation, if costs are a motivating factor.
Since my phone company declined to supply "DSL only" service (no POTS) I needed to make a complete change if VOIP was going to make any sense at all. Actually, I'm now glad they didn't offer DSL only, because I ended up with a superior package for Internet and phone service.
Preview Summary: Time Warner Cable Business Class as an ISP. With their TeleWorker service I gained 2x download performance and almost 3x Upload performance while lowering combined costs for Landline and internet by over $50 per month. (see my other reviews for details)
Other VOIP Solutions Considered:
* Vonage - Medium cost - Router based, offers number porting
* Magic Jack - Lowest cost - PC based (no router option) and no number porting
* T-Mobile@home - Low cost - Router based, offers number porting
* Time Warner VOIP - High Cost - not a real contender. Expensive without any redeeming advantage
T-Mobile Experience:
I've been a T-Mobile Cellular customer for well over a year. I ported our Cincinnati Bell Wireless and Verizon numbers to them and they've provided what they promised satisfactorily. Since the cellular service exceeds the minimum $39/mo they require, I qualified to receive T-Mobile@home for $10 per month. (The same cost as adding a cell to my plan)
I elected to go with T-Mobile@home and port my Land-Line number from Cincinnati Bell.
Customer Support:
T-Mobile Customer Support is a mixed bag, at best. I can generally get 3 different answers to any support question, often all of them wrong. A hint: Call only during daytime weekday hours if you need a real answer or assistance. Any other time, you're getting a second stringer. This is doubly true for T-Mobile@home issues.
For Example - Number Porting. If you're looking to port your landline to T-Mobile@home, be prepared for your current provider to deny these requests a couple times before succeeding. Unfortunately the cycle time on these attempts can be 5-10 days each. These failures ultimately result in a phone call on the line to be ported, from the T-Mobile Number Porting center. These individuals seem to be the only ones that can re-instate the porting request correctly. The problem is that T-Mobile's number porting department is not accessible through other T-Mobile support channels. Consequently, you cannot get to them by calling in. You need to be home to answer the phone when they call. I succeeded after 3 tries, only when this path was used. Be sure to give instructions about the disposition of ALL your remaining service(s) in the port request. This will help streamline things.
Equipment:
I received a Linksys WRTU54G-TM router within 3 days of placing the order. This unit has WIFI (Wireless G) and a built in firewall with 4 LAN ports and is capable of 2 VOIP lines. It's a nice unit and could act as a main internet router / firewall if you don't already have one. It does not support operation as a VPN endpoint. Cost $50
I didn't have any negative experiences getting this to work. It always worked. (Almost 2 months now) I did have some minor issues after updating the router firmware, but this is typical for Linksys Products and I'm used to it by now. Suggestion: Always power cycle, load factory defaults, and power cycle again immediately after performing any firmware update.
WRTU54G-TM Configuration Notes:
I'm making these because I've heard of others having unreliability issues with this device. I think it likely that my setup might have something to do with my success, and offer those I think pertinent here. You decide.
1) WiFi is DISABLED entirely. I use another router for this purpose, and the unit may run cooler as a result.
2) The router is installed behind another, which is my primary network firewall. No special settings were needed to make this work. I chose to assign a static LAN IP address to the WRTU54G-TM WAN interface.
3) My ISP provides a STATIC PUBLIC IP, so the origin IP of the T-Mobile router never moves, either publicly or privately.
4) No devices are present on the LAN ports of the WRTU54G-TM. This further reduces it's electrical and thermal load.
5) Only 1 SIM CARD socket and Telephone Jack is in use at this time.
Other Experience:
I chose not to use the provided voicemail or call-waiting services. I want a service which leaves messages only on my answering machine (which has 4 portable handsets) Hence, these options had to be disabled by T-Mobile support. It would probably have worked on the first attempt if I had known to follow the support advice offered above, but it took 3 tries to get it right. (Again that number 3...)
The service does not work with my fax machine (as expected) but I had to try anyway. I suspect dialup internet also won't work, however bizarre it might be to need.
Here's one I didn't expect - Telemarketers. It may be a conspiracy theory, but I've apparently been placed on some marketing number list since porting to T'@home. I checked earlier this week and in 21 days I received over 100 incoming telemarketing attempts, 51 from the same telemarketer. This is about 90 times the usual quantity prior to moving.
I can only guess that Cincinnati Bell caused this as a "parting shot" in retaliation for discontinuing a relationship with them. I mention it here for two reasons.
1) I cannot exclude the possibility that T-Mobile somehow caused this.
2) T-Mobile has no provisions to block any incoming numbers, either at their level or in the router they provided (which would be the best way)
I'm having to solve this with local equipment. T-Mobile's only support solution: The National Do-Not-Call Registry. An unsatisfying response to say the least.
Compatibility:
It's worth noteing that there are issues with my local equipment correctly recognizing and working with the simulated telco line signals generated by the WRTU54G-TM Router.
Caller ID:
I have two Caller ID devices on the analog line. The Answering machine, which almost always shows caller ident and another Caller ID device which is intermittent. Interestingly, it's usually the TeleMarketer calls that go unidentified on this second Caller ID device. All calls are identified in the Router's Incoming Call Logs, which I find quite useful BTW.
Ringer Signal:
About 20% of incoming calls fail to trigger the answering machine to pickup, even though the handsets do emit an audible ring and the displays show the incoming call. The Answering machine is set to 4 rings but when this happens it doesn't pick up at all.
Unanticipated Charges:
I'm not too happy that T-Mobile chose to sock me with a one time $35 service charge to setup the service. This was not talked about when I ordered and simply "showed up" on the first month's bill. I paid it grudgingly.
Summary:
Except for the Telemarketers and a service charge, the move to T-Mobile has been as expected and continues to save money. I am happier than I was. Room for improvement in customer support, compatibility and service features.
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Review by atrayu6
member for 5.2 years, 26 visits, last login: 2.3 years ago
lodged 3.1 years ago
- Homestead,Miami-Dade,FL
- $14 per month
- ""Call Quality and Price""
- "website, conference calling, voicemail"
- "Great quality and perfect price"
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I have been a T-Mobile customer since 03' signed up for T-Mobile @Home week of 4thJuly08 after some initials hick ups with the number port from AT&T. I Could make calls/couldn’t receive calls number announces as not in service or fast busy signal; after a back and forth 3 hour hold and 12 hour scheduled call back @Home tech support blamed it on porting department &/or AT&T, while porting blamed it on @Home. The service has been rock solid after the initial issues during first weeks of service used Vtech i6790 instead of recommend phones the entire features of the phone function with the service
Installation was quick popped in my sim swapped @Home router for old router connected to wall jack got blue light and was good to go in less than 10 minutes
@Home line supports all the features available to T-Mobile mobile phones except for data features i.e. sms/mms/wireless web/ downloadable ringtones it does support Caller Tunes. Conference calling (3-way calling) works differently than on POTN it isn’t possible to join a new call from call waiting, when calling another party you have to wait until connected with them you just can’t "click over" while phone is still ringing to join call like with 3-way calling on POTN. Voicemail is lacking features provided by other VOIP providers (Voicemail transcribing, messages available online and manage voicemail box online) I use You Mail to provide these features. My T-Mobile hasn't been updated to differentiate @Home from cell phone service.
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Review by josh28
member for 4.2 years, 23 visits, last login: 1.3 years ago
updated 3.2 years ago
- Glenside,Montgomery,PA
- $10 per month
- (24 month contract)
- about 1 days
- "Call Quality and Price"
- "Weak Website - no bells and whistle functionality"
- "Great service and Great Price"
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I signed up for T-Mobile@Home $10 per month about 4 weeks ago. I am very happy with the service so far.
I've been a VoIP user for almost 3 years. I was a SunRocket customer (until the end) then a ViaTalk customer. I moved over to T-Mobile at the end of my ViaTalk contract. FWIW, I was never thrilled with ViaTalk (lots of echo issues). I decided to switch after I moved and ported a new number to ViaTalk. This was the last straw; incoming calls failed about 75% of the time. VT support wasn't able to solve the problem.
The T-Mobile website incorrectly informed me that I didn't have a qualifying mobile plan. But a human with customer service confirmed that I was eligible. I signed-up at my local store. I didn't port my number immediately because I wanted to solve any potential home alarm issues.
Installation was very quick and easy. I replaced my existing router with the T-Mobile-supplied router and hooked it up directly into the house wiring (the previous home owners had Comcast VoIP and appropriately wired the phone lines). I have a dial-tone at every phone jack in the house and the home alarm system works. After confirming the alarm works, I ported my existing number over to T-Mobile. It took about a week, as expected, but I never got a txt message confirming the port completion. A quick call to customer service confirmed the completed port.
Call quality is much better than ViaTalk. There are no echos, no delays and the sound is crisp and clear on both ends of the call. I'm very pleased with the call quality. Two very picky issues:
1) When receiving a call, the callerID now takes a little over two rings to display.
2) Messages left on the answering machine have a loud busy signal at the end of the message.
These are a little annoying but very, very minor.
The website is pretty weak for VoIP users but it's sufficient. T-Mobile is a cell phone company after all. Maybe they'll roll out features in the future like: call forwarding, speed dial, call blocking, etc.
I'll update my review when I get a bill for a full month.
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