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All reviews of ooma (voip)

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72 reviews (64 good) (3 bad)

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Review by Pluckey

member for 2.3 years, 2 visits, last login: 2.2 years ago
lodged 2.2 years ago

Georgetown,Sussex,DE
Contract price not specified.
"Never got to find out unfortunately"
"Getting past set up. Device problem?"
"Disapointing"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

I got the Ooma device at Radio Shack. I was excited to bring it home, but could not for the life of me get that thing to work. I’m no expert in the voip field, but I’m not incompetent at it either. I know enought to effectively troubleshoot with someone. Called support and waited about 20 mins to get someone. No chat option unfortunately. The guy who helped me tried different options with set up, but it just wasn’t happening. They got neutral threes on the ratings for things that I wasn't able to try. Very disappointed and I'll just be getting something else.

Comments:

pandora
Premium
join:2001-06-01
Outland
kudos:1

Reviews:

·Google Voice

·Comcast

·ooma

·Future Nine Corp..

Usually it is best to attach a hub or Telo behind the router

Usually it is best to attach a hub or Telo behind the router. If DSL is used, there are issues with noise which make the older Hub more difficult to get working.

Some people also make the mistake of trying to merge their existing landline with their Ooma VOIP service. This also often creates problems. It is best to select a new line, and not integrate the Ooma core or Telo with your existing service.

Integration of existing service with DSL and a hub could cause a slew of problems.

If you don't have DSL, and attached behind a router, it could be your device was defective. Did you attempt an exchange at Radio Shack?

Hope the above was helpful.
--
"People demand freedom of speech as a compensation for the freedom of thought which they seldom use."

permalink · 2011-03-23 11:52:55 · Print ·

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Review by jacobslive

member for 5.5 years, 102 visits, last login: 14 days ago
lodged 2.3 years ago

Toms River,Ocean,NJ
$23 per month
(month by month)
about 10 days
"Call quality, Fax/Alarm Compatible, good to call within US"
"Rip-off premium services, False second line claim with premium service"
"Highly recommended for those who wants to call ONLY in US, others forget it"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

My Other Reviews

·Comcast

·VOIPo

·PHONE POWER

·magicjack.com

·AT&T U-Verse

First impression: WOW, then WTF?
Well I can say for sure that Ooma is the best choice for those who wants to call ONLY within US. All others including those wans to call Canada and looking to save money, look for alternatives.

Monthly charges:

Calls within US only: $3.50 (approx.)

International Calls:
$10.00 for Premium Service
$10.00 for 1000 International Minutes

Total Cost: $23.50 per month for 1000 international minutes and unlimited US calls. Remember you are paying this amount every month after you bought a premium priced device.

Mobile Application: Rip-off
You pay $10.00 for the application and pay another $10.00 every month to use this application effectively with only 250 minutes US calls over 3G or WiFi.

Call charges outside US without premium service: Total Rip-off.

Second Line with Premium service: Their claim is misleading. You get a virtual second line with capability of having a conference with upto 3 people including you. I have been a PhonePower customer for more than 2 years and they provide dedicated 2nd line with the same DID. You can make conference call with upto 5 people with 2 physical lines.

If you use fax and/or wants to connect your VOIP line to alarm systems, Ooma is the only reliable choice after PhonePower. So yes, I am keeping Ooma as these are my priorities and I have another SIP provider to make international calls around the wold for less than a penny per minute and FREE to some destinations.

I will recommend Ooma for only those wants to make calls within US and/or wants to use it with your fax machine/alarm system. All others, if you do a little bit of maths, you know that you have wide VOIP options around the corner than Ooma.

Comments:

kieranmullen
Premium
join:2005-12-12
Portland, OR

Silly person, voip is for adults...

While I agree that their International services are higher than other places, to simply write it off and call it a "Rip-Off" just makes you look uneducated. If you want cheap you can get a did from vitelity.net under a nervittles.com special for 3.99 a month. Much less than phone power. Compared to ooma, yes the ROI will be much longer, but I decided that I wanted to get one for my inlaws while I still run my asterisk system because I didnt want to support them as I am a busy person and they were not paying anything for it. Now how do you think they can afford to give to free unlimited long distance calls and live support? Of course they are going to have extras and of course they are going to cost more. Betamax clones voipbuster.com etc can afford to offer cheap international calls, but do you know how? They offer no support and members typically have 2-3 accounts with balances in all of them since they have difference prices for different destinations on different clones.

In addition, there is no such thing as "lines" of any type with VOIP. There are DID's (your numbers) and channels (how many 1-1 conversations can be had at one time. A did with 20 channels of voice is $7.99 at didforsale.com
--
Make your voip number accessible to sipbroker.com and free worldwide call in numbers © Mango

permalink · 2011-01-25 22:24:50 · Print ·

jacobslive
Premium
join:2007-11-25
San Jose, CA

Reviews:

·Comcast

·VOIPo

·PHONE POWER

·magicjack.com

·AT&T U-Verse

Re: Silly person, voip is for adults... Guess never dealt with1

Ouch! Was it so painful when I said "rip-off".

Here is the comparison with PhonePower (my existing service)

Here is the break up to use Ooma vs PhonePower for 2 years. I am considering the tax and other costs involved in NJ. Others may have different figures.

Ooma Equipmet 266.43 (including tax)
Omma Basic+Premium+1000International Minutes = 564.00
Total: 830.43

PhonePower for 2 years: 623.28

Difference: 207.15 Ooma=Rip-Off

Now my personal usage of international minutes are between 1500-2000 a month. So for example I am consuming another 1000 minutes a month with Ooma, I will pay additional $20 a month apart from the above calculation. At the same time I will pay $10.36 with PhonePower. If you consider that $9.64/month diference for 2 years I will pay additional 438.51 to Ooma which is a Rip-Off (207.15+9.64x24.

Now, you may argue that Ooma equipment is one time investment. Is there any guarantee that it will work after 2 years? Ooma itself offering maximum 2 years with its extended warranty service. So after 2 years if your equipment works you are lucky, otherwise you know it! Now even if I consider that my equipment is working after two years and deduct the equipment cost of $266.43, I will be overpaying $172.08 to Ooma which is a rip-off.

Why I am comparing PhonePower and Ooma? Because at least according to my knowledge they are the only two companies officially support physical fax transmission and unofficially support connection to most of the alarm systems.

Now just for the record:
Am I keeping Ooma service? Yes.
My new setup is Ooma with Premium = $13.50/month
Voipdiscount SIP for making international calls assuming that I will make 2000 international minutes=$16.00/Month (.008 cent/minute for the destination I call mostly)
Total: $29.50 (including all taxes)
Still better than Vonage and PP and I can still use Fax/Alarm System.
Am I ditching PP: Yes But I could not have done this just with Ooma, I had to get another SIP provider too.

BottomLine:
Will I recommend Ooma for Power users? NO
Will I recommend Ooma for Basic users? Yes
Is Ooma a rip-off for Power users? Yes
Is Ooma a rip-off for Basic users? No way!

Feeling better now Mr/Ms Educated?

permalink · 2011-01-26 20:11:48 · Print ·

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Review by gripshift

member for 3 years, 15 visits, last login: 1.8 years ago
lodged 3 years ago

Chicago,Cook,IL
Business customer
Contract price not specified.
"decent call quality, albeit variable depending on link/route"
"only some people can call Ooma phone number/users + bad cus svc"
"look for another VOIP vendor"

Web-site:

Ease of Installation:

Call Quality:

Reliability:

Tech Support:

Value for money:

It is a known issue with Ooma that XO users cannot call Ooma users' phones - instead they get a voice message stating that the call cannot go thru as dialed. I have had Ooma for a couple years. The customer service is at the low end, fairly unprofessional and often difficult to understand reps - i.e., English not their native language. They will generate a "ticket" for a problem (although sometimes you have to bully them into doing it) and then they will call you back several times in the following weeks asking you for the same information you gave the Ooma rep who generated the problem ticket, hence wasting your time at the same time not fixing the problem in a timely manner.

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