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voip.ms page on DSLReports
Six Month Rating

Reviews:
bullet 293 reviews (265 good) (6 bad)
bullet Submit a review by email click here
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Review by LondonDave See Profile

  • Location: London, ON
  • Cost: $5 per month
Good "Great for casual caller"
Bad "May need to be tech savvy to get it running"
Overall "A great low cost voip line for those that recieve only incoming calls"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Start Communicat..
·Bell Fibe
After years of haggling with rogers for discounts on my home phone I switched to voip.ms. Voip.ms handled all the porting and I believe the cost was $20 for that. Provisioning my linksys SPA-3102 for service was easy and I was making calls within 10 minutes of my port being completed. I recall the port being scheduled for 5 business days out.

I like being able to pick the call server that is closest for low latency. I have two additional DID's that I use for my business phone system and fax machine which work great since they are low volume lines so I only spend 3 - 5 dollars a month for those.

I have since ported out as my household does a lot of calling out which is still expensive with voip.ms.


member for 3.4 years, 274 visits, last login: a few hours ago
updated 10 days ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Thanks for review, just curious....

said by LondonDave:

I have since ported out as my household does a lot of calling out which is still expensive with voip.ms

Voip.MS is very value-priced for outbound calling especially in the Canadian market.

I'm just curious who you found that is even cheaper for calling out?

LondonDave
Premium
join:2011-09-05
London, ON

Re: Thanks for review, just curious....

I have moved to start.ca for VoIP service. 15 a month for unlimited Canadian calling. VoIP.ms was also charged in US dollars which also added to cost.

Review by CaptEd See Profile

  • Location: Overland Park,Johnson,KS
  • Cost Contract price not specified.
  • Install: about 7 days
Good "Fast porting, wiki help on each website page, low rates"
Bad "None so far"
Overall "The best voip service I have seen yet."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Anveo
I have had Anveo for my business voip lines for a couple of years. It is strictly bare-bones with little or no support but a very cheap rate. I expected the same from voip.ms but was very surprised. Every page on their web site has a wiki that explains and instructs how to use their features. Boy, I wish I had chosen them sooner! I would recommend newbie Anveo customers to sign up for a Voip.ms account so that they can figure out how voip services work.

The biggest surprise of all was that it only took seven (7) days from LNP order to FOC/ line number port! They not only have top level online support help, but at least to me, excellent organization. Things are laid out in an orderly fashion, making it easy to navigate.

I still use Anveo for my business lines, but I dropped my ATT landline I was paying $38+/month for and ported my home phone to Voip.ms and I am very satisfied. I will use the pay per minute plan ($0.009) until I am with them a couple of months to determine if I would benefit from a flat monthly rate ($4.95). This is a personal line and I don't know how much talking my wife will do. I hardly use the home phone myself. I can't believe I paid so much for so little all these years to ATT.

I had two accounts with ATT. One for Uverse HSI and one for local voice (landline). All I needed to do was port the home number since the HSI is a separate account. Uverse HSI (VDSL) rides the copper line that also provides voice from the VRAD to my NID, so that means no truck roll for porting away the voice line and I keep the HSI. Since Voip.ms is running a free porting promo, the price is good! Zero cost to save about $350/ year. The most disgusting monthly charges were those "fees" and taxes that ATT added each month. They came to about half the cost of the advertised service for one voice line. So long, ATT. Eat my dust! And as soon as Google comes to my neighborhood later this year, you can bet I will shed the Uverse HSI and its "fees".

One thing to note: I set up my account without any cost, but to port my number I had to authorize a $25 charge to fund my account, even though it (LNP) was free (just so you know). Anyway, there is a need to have funds after the porting is done to setup e911 and the monthly cost of service on the account... which came to about $2.50 total.

I'm feelin' good! I cut the cable cord a long time ago and have been using OTA broadcast TV and Roku. Now I am Telco-free! One more to go!

member for 12.1 years, 198 visits, last login: 30 days ago
lodged 30 days ago

Comments:

Review by amd64now See Profile

  • Location: Orleans,ON
  • Cost Contract price not specified.
Good "Low prices, good support and call quality"
Bad "No option for unlimited outgoing local plan or unlimited outgoing north america"
Overall "This is your best BYOD choice for voip service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
·Anveo
Update: Jan 2015

My service is still excellent. I do have one area in Newfoundland that has some CNAM delivery and call quality issues. However, most of the providers I tried does have the same issues. Everywhere else, quality is excellent.

Rates have been recently lowered. Saving more money with voip.ms

Update: 20 March 2014

I did leave voip.ms in Jan 2013 due to some issues with inbound calls such as busy signals and some of the issues with the servers.

However, I did return some phone numbers back to voip.ms over a month ago and I have to say I am extremely happy. The Toronto servers are very stable and I have no complaints with calls inbound or outbound.

Support is free with unlimited tickets and live-chat. Toll-free calls are free with value outbound. My Canadian outbound with premium is 0.01. There are a number of benefits to voip.ms and I think they are back to the levels of excellence I knew when I first joined them.

Update: 01 Aug 2012

voip.ms still remains one of the best Canadian voip providers. Still with them and still saving money.

Original review 2011:
============================================================
I have used voip.ms for a few years for North America long distance purposes. I have been very happy with the quality. As they continued to provide great quality, low prices and support, I moved my home phone service completely to voip.ms after 16 years of Bell landline service.

As many previous reviewers indicated, they provide multiple points of presence giving you, the customer, the choice to pick the best quality connection from you to the server. I like to see the latency and trace route numbers to ensure I have a good connection to the server.

The support response from tickets and live chat has been excellent. I do like the fact they have live chat. This has been discussed on the forums here and I think it is great to raise an issue I might have in real time. You have the option to get a transcript on the end of the chat session. Ticket response has been always within 24 hours or less. I additionally love the fact voip.ms "lurks" around on these forums. Some have posted poor customer support and voip.ms representatives here deal with the issues immediately.

My only bad point if you can call it that. No option for unlimited outgoing. I think both pay as you go and unlimited offerings would give customers more options. Like a mortgage, some like variable some like fixed.

Overall, one of the best Canadian voip providers you will find for price value, support and call quality. I will be sure to keep my review updated.

member for 7.9 years, 517 visits, last login: 1 days ago
updated 30 days ago

Comments:

Review by sinjun See Profile

  • Location: Wichita,Sedgwick,KS
  • Cost Contract price not specified.
Good "Reliable, easy to use, sounds fine, huge number of bells and whistles if you need them"
Overall "It just works. Almost boring"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
20141226

I used to fume at telemarketer calls and resented paying Bell $40/month for a few hours of calling per month.

Then I found voip, and after trying voip.ms and a few others, voip.ms was the clear winner.

It costs about 9/10 cent per minute, incoming or outgoing. It costs about 90 cents/month for my DID. The billing is done in 6-second increments, so calls less than a minute long cost me a fraction of 9/10 of a cent. It is hard to get it cheaper than that.

Along with its cheap prices, it is the most feature-rich service I have used. the IVR is outstanding and I use it to require non-whitelisted callers to enter a digit to ring the phone. Goodbye telemarketers.

The time controls are very flexible; the sms feature (still free) is very handy for getting messages to my cellphone-loving daughter.

Checking their website and their features is well worth doing before you get an account with someone who offers less.


member for 201 days, 3 visits, last login: 65 days ago
updated 36 days ago

Comments:
grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·Anveo
·VMedia

Some sort of discount?

quote:
It costs about 9/10 cent per call, incoming or outgoing. It costs about 90 cents/month for my DID. The billing is done in 6-second increments, so calls less than a minute long cost me a fraction of 9/10 of a cent.
Do you get some sort of discount? Everybody else pays 1 whole cent per minute inbound and outbound and 99 cents per month for a DID.
--
SB6141 - RT-AC68U + Merlin - Panasonic KX-TGP500 - Asterisk 11.13.1 on a Virtual Server
Anveo - Voxbeam - Numbergroup - Localphone
ISP: VMedia
sinjun

join:2014-08-13
Wichita, KS
Reviews:
·voip.ms
·Callcentric

Re: Some sort of discount?

said by grand total:

Do you get some sort of discount? Everybody else pays 1 whole cent per minute inbound and outbound and 99 cents per month for a DID.

I meant 'per minute'. I just sent an email to support asking for 9/10 cent per minute rate, and the 90 cents per month for the DID, and they gave it to me without a quibble. Try it yourself.

I have always had the 6-second billing.

Review by JoeBtfsplk See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost Contract price not specified.
Good "No problems, no more telemarketers"
Overall "Hands down, the best. To know them is to love them"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Dec 24 2014
Voip.ms just keeps rolling along, with per minute prices dropping ten percent from an already low price. Now .9 cents per minute for incoming and outgoing; and the monthly cost for a DID is 90 cents, down from 99 cents.

SMS working like a charm and still free after a year.

More features than most competitors yet cheaper than they are.

Give yourself a Christmas present and get the Voip.ms service.

Mar 12 2014
Voip.ms continues to do an excellent job. It is so good, so reliable, that it is tempting to take it for granted - like a furnace that you hardly notice but that keeps your home warm and dry in the midst of winter, or a toaster that makes a perfectly browned slice of bread, time after time.

But just try to find in any other voip provider the combination of 99.999 reliability, extensive features and excellent sound that you have with Voip.ms. You won't be able to. Guarantee it.

And not only is Voip.ms's performance extraordinary, it is easy to set up! Really. Once I figured out that an incoming call did not necessarily have to ring the phone, but that other things could be done with it, like forwarding to another number or playing a message or hanging up, I was off to the races, and the menu choices suddenly made simple sense.

Sep 08 2013
Voip.ms is like having a pbx-lite, if what I read here about pbxes is giving me a proper idea of what they do, but requires little or no geek abilities.

I ported my pstn number to them a while ago and the telemarketers have disappeared; I see them in the call logs but the phone never rings when they call. Thanks to the voip.ms IVR, I was able to get rid of the telemarketers with very little effort, using suggestions I found here.

The sound is fine, the responsiveness to questions is excellent and the reliability has been unfailing.

The cost for this? The premium North American service is 1.25 cents/minute for outgoing calls, in 6 second increments, 1 cent/minute for incoming calls; a DID is $1.00/month; optional 911 is $1.50/month.

If you do not need the bells and whistles: the IVR, the Callerid processing, the DISA, the Callback, the Call Forwarding, the Time Conditions, the Sub-Accounts, the Ring Groups, etc., then forget about them and use it as a reliable, very reasonably priced, very easy to set up service.

And if, after a few months, you feel a need to do something about telemarketers or people that call later than you like, the means to fixing the problem are at hand; no need to get a second voip provider: Voip.ms has everything you will need to do the job.

I feel fortunate to have found Voip.ms. An excellent company.

Original Review
I have been using voip.ms for a year or so and have had no problems.

It was easy to set up once I realized that it can do more than deliver an incoming call to your phone and that there are all kinds of ways to move the call around and filter it before the phone rings or does not ring. That is probably more a comment on voip in general compared to pots, but voip.ms certainly has a lot of ways to route the incoming call.

I also use a sub-account with the voip option of my cell phone to make practically free calls from wifi hotspots.


member for 1.7 years, 7 visits, last login: 68 days ago
updated 36 days ago

Comments:

emjayef

join:2007-11-25
Pleasant Hill, CA
Reviews:
·Astound Broadband
·Anveo
·Comcast

On my list, too

I'm getting an Obi110 tomorrow, and researching VOIP providers for my long-time landline number. So far, it seems like Anveo has a feature-set I like, but voip.ms is also a consideration - I just haven't found as much info on them. I think we would be fairly low volume, so the cost may be similar, although Anveo has a plan with free incoming calls and E911 service for $2.80/month.

I'm interested in how you stop telemarketers. Can you cut out robo calls easily? Are IVR rules easy to setup?
JoeBtfsplk

join:2013-06-09
Los Angeles, CA
Reviews:
·voip.ms

Re: On my list, too

Once you get the gist of them, it is very easy.

To stop robocalls, you make a recording, either with your microphone or using one of the online text to speech sites - www2.research.att.com/~ttsweb/tts/demo.php is a good one.

My recording says 'Enter 1 to ring the phone'

Then upload the recording to voip.ms by going to DID Numbers / Recordings.

Then create the IVR by going to DID Numbers / Digital Receptionist (IVR).

Give the IVR a name, for example: Enter_1

In one of the 'Digits' fields, enter a 1.

Next to that, under Destination, you can have the incoming call go wherever you want it to when the callers enters 1, prompted by your recording.

You probably want to send it to: Main Account SIP/xxxxxx, where 'xxxxxx' is your userid. That will ring the phone.

Under DID Numbers / Manage DIDS, edit your DID and specify Enter_1 under Routing / IVR

Whenever someone calls you, they will hear your recording. If the caller enters 1 your phone will ring. If he does nothing, or anything else, the recording will play twice more and the phone will hang up.

This may sound complicated but it is really pretty easy once you play around with it. The nice thing is that once you learn the drill for routing a call one way, all the other ways you can route it make sense, and you can, for example, send all calls to a Time Condition, so that in the daytime the caller gets the 'enter 1' message, but at night gets 'enter extension' or voicemail or whatever you want to ensure domestic peace.

And you can trump all that by using DID Numbers / CallerID Filtering to whitelist certain numbers.

Review by Maxx2006 See Profile

  • Location: Cambridge,ON
  • Cost: $3 per month
Good "Extremely easy setup, good quality."
Bad "None"
Overall "Great Product"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·TekSavvy TekTalk
I set this up as a secondary line on a cisco ata 122. I added $ 25.00 to the account and ordered a DID using premium routing for Canada. Was up and running in under 1 hour.

Spoke to tech support on voice mail and call display setup via live chat. Extremely helpfully tech support.

I will be back to update my review in a couple of months.

Edited: Cost probably $ 2 - 3 / month, not the $ 1 / month i inserted originally.

Dec 10, 2014
Ported our main line over without any issues. I just love the IVR setup. Added E911 to the main line

Jan 2015

Have recently bought a Grandstream 715 phone,enjoying using it.

member for 2 years, 401 visits, last login: a few hours ago
updated 36 days ago

Comments:
OzarkEdge

join:2014-02-23
USA

Reviewed cost

DID costs $0.99/month plus $0.50 setup fee. e911 costs $1.50/month. PAYGo US/CN Premium costs $0.01/min. Minimum deposit costs $25.

VoIP.ms can only cost $1/month if you don't use it for 212.5 years.

OE

Maxx2006

join:2013-02-02
Cambridge, ON
kudos:2

1 edit

Re: Reviewed cost

I do not require E911 as this is a secondary line at this moment to meet some requirements. I have edited my costs to between $2 - $ 3 / month.
grand total

join:2005-10-26
Mississauga
kudos:2
said by OzarkEdge:

VoIP.ms can only cost $1/month if you don't use it for 212.5 years.

Huh?

Review by tmcb82 See Profile

  • Location: Hilliard,Franklin,OH
  • Cost Contract price not specified.
Good "Very flexable and reliable."
Bad "Pay as you go (not really bad just hard to predict)"
Overall "A great choice for those in need of reliable service with many options."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
The control panel is filled with all kind of options! It truly puts you in control of how your phone service operates. It is very reliable and has many proxies all over North America to help reduce latency. Finally, to clarify what I put in the bad section. It's not really a bad thing just difficult, because it's pay as you go service your never quite sure how much you'll spend each month. However, their pricing is still very affordable (Roughly, 1000 minutes per $10 depending on the options you select).

member for 12.8 years, 3245 visits, last login: 13 days ago
updated 54 days ago

Comments:

Review by StaticJitter See Profile

  • Location: Toronto,ON
  • Cost: $1 per month
Good "$0.99 DIDs, 6-second billing, SMS support, very affordable rates, no mandatory 911, no hidden fees, no monthly contracts"
Bad "None"
Overall "The best voip service you can have."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Website: Simple, technical, very efficient and extremely fast. No flash animations, no childish rainbows, no other garbage. Just the information you need, absolutely LOVE it. Top quality engineering.

Ease of Installation: Very easy to install, just follow the instructions for your softphone/ATA on wiki.voip.ms, I personally use free X-Lite softphone and it works great with Voip.MS

Call Quality: Excellent. For best call quality use G.711uLaw, however if you have limited bandwidth then use G.729 or GSM.
I made some measurements:
Codec - Bandwidth
G.711uLaw - 10.7KB/sec
GSM - 4.5KB/sec
G.729 - 3.8 KB/sec

Reliability: On Premium route reliability is rock-solid 24/7/365. On value (if you're cheap like me) the reliability is also very good, but very rarely international calls don't get through (request pending), just dial it again and it works. But my destination is very ghetto, they have old analog phone lines over there with pulse dialing and crap wiring, so it's probably the reason, not Voip.MS, since my Canadian calls have absolutely no problems on value.

Tech Support: Voip.MS support is very good. Everytime I needed them they answered promptly, but I needed them mostly for billing. In general I don't need tech support.

Value for money: 1000%
Since I signed up with Voip.MS my international and domestic calls altogether total to less than half of what I used to pay. In fact I paid more just to have a landline with Bell. It's like I died and gone to heaven pretty much. Love this company.

member for 4.8 years, 216 visits, last login: 31 days ago
updated 75 days ago

Comments:
OzarkEdge

join:2014-02-23
USA

Cost

If your cost is $1.00/month and a DID costs $0.99/month, then you must be talking no more than 2 minutes per month at the CA Value PAYGo rate of $0.005/minute.

OE
--
My VoIP Project Notes

Review by sheytoon See Profile

  • Location: undisclosed location
  • Cost: $3 per month
Good "Very good VOIP service provider"
Bad "Intermittent issues can be hard to troubleshoot"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
I have been very pleased with voip.ms overall. I've used their services with Obihai OBI100, Linksys PAP2T and SPA2102, as well as soft clients on Android and iOS. The service is reliable, call quality is excellent, and there are a ton of features that are available, which are working well.

Overall I am saving $40 a month compared to Bell Canada, and I have a lot more features and flexibility. The only small problem I've had is trying to troubleshoot a few (very rare) issues with one-way audio and calls not going through. Tech support didn't seem too interested in trying to find the cause of these issues, and they kept suggesting I try different servers. For now, the issues are quite rare, so I haven't pushed for answers. I don't really like the fact that they can't (won't?) go back and look at call logs to do further investigation.

On a separate note, I wish voicemail notification emails could be sent to more than one email address at a time.

member for 1.9 years, 22 visits, last login: 77 days ago
updated 77 days ago

Comments:
Stewart

join:2005-07-13
kudos:29

forking voicemail notifications

> I wish voicemail notification emails could be sent to more than one email address at a time.

Many email providers such as Gmail allow you to selectively forward messages that meet specified criteria.

For example, if you receive voicemails in your Gmail account, you could set it up (Settings -> Forwarding -> creating a filter) so that the notifications from VoIP.ms get forwarded to your wife's address but also remain in your inbox for you to listen.

If your present email account doesn't have this capability, you could get such an account from a free provider and set it up to forward your voice messages to two or more addresses. Thereafter, you shouldn't have to log into that account at all, except to make administrative changes.
zeke56

join:2009-03-22
Naperville, IL
Reviews:
·Ting
·WOW Internet and..

Troubleshooting intermittent issues

I agree w/ your comment about troubleshooting intermittent issues. I felt like tech support basically wanted me to troubleshoot problems like those you described using trial and error. It's hard to believe they don't have a more definitive way to diagnose such problems.

Review by Goggan See Profile

  • Location: Burlington,ON
  • Cost: $7 per month
Good "Cheap But Very Good"
Overall "Cheap But Very Good"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
I won't detail the good sound, excellent reliability, and pbx-like range of features of voip.ms, and I won't mention how all those features are easy to use by a non-techie person like myself, but instead will mention just one nice thing, and that is their SMS service.

It is supposedly in Beta, but it has worked flawlessly for me for a year or so, whenever they started it. I use it frequently to 'keep in sync' with friends and relatives as they run here and there.

Voip.ms was supposed to start charging for it in April but it has remained free. Free or not, it is a nice deal, and just one of the many things that make Voip.ms the best combination of features, reliability, and ease of use.

member for 260 days, 2 visits, last login: 95 days ago
lodged 95 days ago

Comments: