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 Review by user17600 
member for 10.6 years, 384 visits, last login: a few hours ago
updated 8 days ago
 Boston, MA
 $10 per month about 50 days "Pricing, 6 sec increments" "Customer support responsiveness (Feb 2011); porting and CNAM issues" "Excellent quality, very stable"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
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(ratings match consensus)
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Went looking for a provider to which I could port my Manhattan exchange. I have used several VOIP vendors over the past couple of years, and had the best luck with localphone.com (see my other review). With localphone.com I could put my ATA behind my firewall/router and not have to worry about port forwards, DMZ, or anything else. Most of the other providers require some sort of work-around, and VOIP.MS is no exception. But localphone.com couldn't port my Manhattan number, so it got relegated to the "kids phone".
Wanted to try out VOIP.MS, but the up front minimum (2 drinks or $25) was pretty steep even with their 'guarantee' to refund if it didn't work out. Instead, I sent a PM to one of the VOIP.MS folk who frequent the forum, and they generously gave me a buck or so to work with. Experimented with SIP-to-SIP and calls via Inum, forwarding GV via Gizmo, etc., and was satisfied with the quality. The ports and firewall thing took a bit of effort, but got that sorted. Occasional chats with the tech support folk have generally led to successful resolution of whatever issue was pending.
I like the sub-account thing, but I wish that there were fail-over choices for sub-accounts; hopefully that will come. Right now if the router loses registration, all calls go to voicemail, and I would prefer to have some option to fail elsewhere (like my mobile).
Another weird thing is the inability of a sub-account to call the main account. The reverse is built in (x101 for the first sub account), but no way to call the main account back. I found a workaround (dial plan - forward ), but it's kind of a hack.
And about the statistics: as I posted elsewhere, my ATA tells me that the roundtrip delay for my call is on the order of 3700msec. It's not (only a slight delay when speaking), but no other provider has the same thing on the same router. I'd like to be able to solve it, but nothing yet.
The porting process took about 3 weeks, with several rejections along the way. I'm not sure if it is the fault of VOIP.MS or the underlying carrier, but it was weird things like asking for info that the losing carrier would not have (it was a pre-paid VZW MVNO, and I was asked for addresses, SS#, etc, which do not exist on a pre-paid account; the MVNO also stated no record of the requests/failures the first couple of times). At any rate it did complete, and I'm a happy camper.
Will report back as my experience evolves, but I don't expect, based on the other comments in dslr-ville, to have any real issues with VOIP.MS.
Update Feb 2011: Significant problems with customer service handling a simple CNAM/LiDB update. When the original port took place I was told that CNAM could be added at the time of the port or later. When, a week after the port completed, I went to add CNAM, I was told the request was rejected! After pushing back a bit, and having suppafly intervene, they told me they could do an "internal port" to a provider who would support CNAM. Ooookkkaaayyy... another 15-25 days before this would be done.
Flash forward 25+ days. My CNAM has gone from saying Unknown Name (dubious, but hey, a lot of cell phones say that), for which people will answer the call if they recognize the number, to now showing Vitality LLC, which no one will answer.
Customer service now says "6 weeks from the original request", and it will take at least another 2 to update the name to my request. Huh? Are you kidding? Messages to customer service and the dslr reps now go long stretches or unanswered. When I do get a reply it's "we're working on it".
On the plus side, the "internal port" seems to have fixed the wacky roundtrip numbers mentioned above, and with the exception of the NY server acting flaky, the quality of the service has been fine. I wish you could register multiple devices on a single account (rather than using subaccounts all the time) like Localphone, but I can accept this limitation. I also wish there was distinctive ring for phone book entries, which might drive the decision going forward.
Update: March 2011:
The CNAM/LiDB issue has been resolved, at least for several of the providers I use. Some are still showing Vitality, while others now show a funky NY switch name. Again, it's the Vitality thing that throws people. So while I'm unhappy with the process of the updates, I'm satisfied now with the outcome. I have re-adjusted my ratings to reflect this development. It's still harder than it needs to be, IMHO.
Update: June 2011:
After the initial growing pains, VOIP.MS has turned into a reliable, trusted partner. Can't convince the wife to give up the landline, so I've stuck with the paygo model and use it primarily for family and home office calls. I've been very satisfied since the early issues have been resolved and have increased the scores based on my experiences.
Update: March 2013
Still use VOIP.MS for my home office line, it's been pretty solid. Recently went with VOIPO for our home line (all you can eat for 7 bucks a month). Due to a recent relocation, the wife is on the phone for an hour or two a day with the folks back in the old area, so the appeal of unlimited (within reason) at a fixed cost was attractive. Wish VOIP.MS offered the same for residential use.
Comments:
 Reviews:
 ·Cablemas
| Update after resolution For the sake of clarity we would like to clear up this case, even though it is now solved:
The customer entered a port request for his number to our network. The number did port correctly and worked fine.
Customer then approached us asking to do the CNAM update. The customer was on the firm idea that there is NO US-based telephone number that cannot have the CNAM updated. Please note that CNAM can not be updated for ALL USA ratecenters, so I mentioned on a ticket that it is not the case. We can gladly find out if any DID in our stock is editable, and in this case it was not.
Since the customer was so upset, we decided to do an internal port to another provider, and we paid for the internal porting fee as a courtesy. In cases when we need to do an internal port And then request the update, there may be some delays. The customer was advised on january 25th that this could take up to 25 business days, which were up on the date today march 1st (the review here was updated before the timeframe we gave to the customer was up).
Please be aware also that CNAM updates are not something automatic. It can take usually up to 15 business days (without taking in consideration the time of an internal port) and since there are several cnam-query providers used by companies in USA, it may be possible that for some specific provider they could be still fetching unrefreshed records. That is beyond our control since each provider may refresh their CNAM database as they please, however as mentioned on the ticket we verified the national database and this CNAM IS returning properly now.
The issue when vitelity was showing up as CID name was just transitory, as this was ported internally and then the CNAM update was applied.
Thank you for your understanding
--
Peter Sahui - VoIP.ms | |
| | Reviews:
 ·VOIPo
·Metrocast Commun..
·localphone.com
·voip.ms
 ·AT&T DSL Service
| Re: Update after resolution Peter has been good about staying involved in this issue. As I observed above, I was told one thing at the time of the port (regarding CNAM/LiDB) and something else after the port completed, and VOIP.MS did the right thing to solve that issue.
However, w/r/t the recent CNAM/LiDB issue, as other reviewers have noted, and I observed as well, having tech support state that "we're working on it", with no detail, is quite frustrating and does nothing to allay concerns of customers. Had customer service been more forthright (e.g., the Vitality name thing is only a day or two until your LiDB is fixed, as Peter now states above), there would have been less consternation and heartache. Rather, I was told it would be 2 more weeks before it was fixed. CS needs a bit of training me thinks.
I do want to confirm that this seems largely resolved, if that wasn't clear above, and I plan to keep VOIP.MS as a provider. | |
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Review by JeanInNepean
member for 200 days, 158 visits, last login: a few hours ago
lodged 14 days ago
- Nepean,ON
- $5 per month
- "Very low rates for outgoing calls, highly configurable interface"
- "Setup has a lot of options; can be overwhelming for some"
- "Excellent VoIP service, low prices"
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I only signed up with voip.ms service early last month. I was planning on porting one of my secondary, less-used, numbers from Primus to voip.ms, but the port is difficult due to Primus not finding that number under my name, at my address or having it linked to my account... I've talked to Primus several times in the past weeks with still no resolution...
As for the main number, I'm still debating whether I'm better off paying 30$/month for unlimited or pay as I go. It's hard to tell when the bills I get don't show how many local call minutes I use every month...
I have nonetheless used voip.ms to make calls, using their value route service. So far, the quality has been excellent and I don't really see the need to use the premium routes. So far, I made calls up to 90 minutes long without a drop or choppiness.
The web interface is pretty straight forward, but has lots of options. Although I was up and running in a few minutes, I can see why some users (like my parents) would be intimidated by the amount of options.
I will review my review after I've used the service for a few months...
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Review by rampler
member for 17 days, 0 visits, last login: 17 days ago
lodged 17 days ago
- Calgary,AB
- $8 per month
- about 4 days
- "Great transition, fast and helpful LNP support, great call quality."
- "Like any self-managed voip, be prepared to learn and tinker"
- "Very happy to leave Primus and have great service/value for home line."
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Still very early in my switch (3 weeks), but happy so far.
Was with Primus TalkBroadband for about 6 years, but had a few support issues and we don't need a $35/month home phone anymore (it was amazing price/features ratio in 2007 btw). We're pretty low usage, mainly family calling an alternate number and a building entry intercom is what kept us from going mobile only.
I purchased an Obi100 (via AcroVoice) and began the porting process once I had the Obi setup. Creating and pre-loading my voip.ms account was easy.
I attempted to port 2 numbers from Primus: a primary 403 and alternate 905. My primary number ported fine within 5 days of request. My alternate number was mishandled by Primus: never put in my name and after a few days and numerous phonecalls, I just let it die with my Primus account closing. Less than 10 immediate family members use it anyways.
Which brings me to the ease that I was able to obtain a new 905 alternate number (well 289 to be clear). After giving up with Primus trying to get the port arranged, I had a new 289 number to replace it in 2 minutes. So easy.
My new fixed costs are $4.50/month (3.00 in DID charges, 1.50 in e911) and am on the standard 0.00125/min pricing as our usage is low. My setup costs were $20 in porting, 1.5 e911, 0.5 for a new DID. I did pay $10 for an unsuccessful port but voip.ms tried twice and failed due to Primus, not their own efforts.
I connect (via Shaw Cable) to the Seattle server from Calgary and have 40-60ms response time. I tried the Toronto server as well and typically had 100-130ms response but still really good call quality.
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Review by fallingover
member for 151 days, 4 visits, last login: 17 days ago
updated 17 days ago
- Milwaukee,Milwaukee,WI
- Contract price not specified.
- "Best Residential Provider Around"
- "Nothing to speak of"
- "An excellent provider of voip, flexible, reliable, good-sounding"
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Update March 21 2013
It has been a while since I reviewed Voip.Ms and reading about the new sms feature made me want to update my review.
They have always been innovative, but with the addition of sms, even in beta, I think they have shown that, all in all, they are the best residential provider around; there is nobody, unless it is Anveo, which I can not understand, who comes close to them in the ways that calls can be routed; their prices are among the lower ones, the sound is good, even using 'value', and reliability for me has been excellent.
If they would add the cellphone press 1 requirement so that my forwarded messages can't get grabbed by voicemail, they would be perfect.
+=+=+=Older Review+=+=+=
A very good company.
A few things that I have used: sub-accounts, DISA to provide caller a dial-tone to call out from your cell phone at voip prices, caller id filtering, IVR - a voice menu you can create very easily that prompts the caller to enter a PIN number, which you have set up. The call is then allowed to go through, or to go to voicemail, or to another IVR menu, or forwarded, etc., etc.
If you are used to a simple voip connection, the idea of routing calls depending on caller id or on the PIN that was entered may take a bit of getting used to. But it is not really hard, and once you do get used to it, you will not want any other way of handling incoming calls.
Voip.ms sounds good, and has been very reliable.
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Review by hlabelle
member for 22 days, 2 visits, last login: 18 days ago
lodged 22 days ago
- Saint-Jerome,QC
- $3 per month
- about 10 days
- "Cheap, full of features, reliable, worked on first try!"
- "No fax-to-email service."
- "Would never go back to regular phone services. This is exactly what I needed! You need some technical skills for ATA device."
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Once the ATA device is configured, this is as reliable as a regular phone line.
This has everything I need, except for fax-to-email, wich is very important for me. I will switch my company line with them when they'll have that feature! 
Comments:
 crazyk4952Premium
join:2002-02-04
united state
kudos:1 | fax-to-email I think they may be working on this. They just released SMS as a beta feature, and I think a lot more features are going to be released soon! | |
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Review by wylek
member for 3.4 years, 669 visits, last login: 1 days ago
updated 23 days ago
- Louisville,Jefferson,KY
- $6 per month
- "Myriad of features, low-cost reliability and service!"
- "Call quality suffers if you do not take time to properly configure"
- "Unbeatable pricing structure with outstanding feature availability"
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I have used voip.ms for service at home for nearly 2 years now and have been very satisfied.
Yes, the minimum amount for adding funds to your account is $25, but the low-cost pricing structure makes up for it ten-fold.
The "value" (cheaper) route on both of my lines has worked incredibly well. I routinely check to make sure that my destination voip.ms server is the fastest link available over my ISP (currently New York). Caller-id passing and lookup also works well, even on the value route.
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Review by tford02
member for 95 days, 93 visits, last login: a few hours ago
updated 25 days ago
- Brantford,ON
- $11 per month
- "Lots of flexability and features for a low price"
- "There were some hicups with the Toronto server which caused some issues"
- "Wish I had made the switch years ago"
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I made the switch to voip.ms a bit over a year ago as a way to save some money. Set-up was fairly easy once I got the hang of it. There were some quality/one way issues at the beginning but it was on my side. Once I replaced my 7+ year old router and installed tomato with QOS things worked great. A switch to the Chicago server was easy when Toronto was having issues.
As well as all the standard features we have enjoyed having voice mail emailed, the ability to talk on two phones at once, Caller ID filtering, ring groups/call forwarding (I don't like to give my cell number out to many people so I can give out the home number but still receive calls when I am out). I also loved free calls home over the hotel's internet when I was out of country.
I don't think I could make the switch back to POTS since I am now spoiled with all the flexibility I have.
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 Review by QuantumPimp
member for 1.1 years, 452 visits, last login: a few hours ago
updated 33 days ago
- undisclosed location
- Contract price not specified.
- (month by month)
- about 10 days
- "voip.ms provides a perfectly good service that meets my limited needs at a reasonable cost"
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About a year ago I decided to stop using a Bell landline as a means of voice communication and use VOIP.ms instead. My primary goal was cost savings. By doing this I have cut my phone bill from $30/month to approximately $1/month (plus a $9/month dry loop fee). Normally I think of the dry loop fee as part of the internet service but am referencing it here for full disclosure.
VoIP.ms ported my number from Bell. There was a one-time $25 fee paid to VoIP.ms plus a $0.99 monthly fee to maintain the newly ported dial-in-direct (DID) number. I purchased my own Sipura/LinkSys SPA-1001 ATA for $12 from eBay.
Once the number was ported and functional on VoIP, I followed-up with Bell to ensure the service was cancelled at their end. Bell threatened to charge me for an additional 30 days for non-service. Suggesting that I would refuse *any* calls from Bell retention as a result of charging this stupid amount forced the Bell customer sales representative to back off.
Overall, I am very happy with voip.ms. It allows me to provide a contact number for local services, the public directory, and to reserve my cell phone as a contact method for friends and family. By using advanced screening features I am no longer bothered by daily telemarketing calls or messages. I love having access to a pile of features without being nickle and dimed to death by the provider!
I average a small number of incoming and outgoing minutes per month so the value based pay-as-you-go plan suits me just fine. Never, ever had a problem making an outgoing call and no one has ever complained about not being able to reach me. Honestly, during the previous year I could not tell the difference between the landline and this service.
Landline voice is not an important service in my home so reducing cost was the primary factor in my decision. As an essential service Bell provides excellent response to landline failures. As far as I know this level of service is completely absent with VoIP over a dry loop. The difference in service levels has not been a problem during the previous year nor do I expect it to be an issue going forward. A DECT 6.0 Panasonic multi-handset cordless phone is connected to the SPA-1001 and to a spare cell phone via BlueTooth, if needed, for emergencies. No compromises, no complaints, everything is exactly as I want.
Bottom line: Landline voice has marginal utility in my household. voip.ms provides a perfectly good service that meets my limited needs at a reasonable cost.
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Review by H_T_R_N
member for 1.3 years, 440 visits, last login: a few hours ago
updated 41 days ago
- Valencia,Butler,PA
 Business customer- $100 per month
- "cost, cost and cost!"
- "Tech support,"
- "One of the better ones when it works."
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In the beginning the service was great and the support was top notch when needed. That was few and far between. Lately the call quality is wanting and support has been reduced to asking a serious of questions from a list. It is the same thing that happens to all growing companies, they get to a point where the equipment is no longer able to support the number of users they have grown to and blame the user for everything.
I'll update if things change.
Comments:
Reviews:
·Cablemas
| We´d like to help Hello
I´m sorry that you are experiencing issues on the service, if you could please send me your ticket number via PM I will verify if everything has been handled correctly, or what else could be investigated.
Thank you for your cooperation,
--
Peter Sahui - VoIP.ms | |
| | H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
| Re: We´d like to help said by suppafly:Hello
I´m sorry that you are experiencing issues on the service, if you could please send me your ticket number via PM I will verify if everything has been handled correctly, or what else could be investigated.
Thank you for your cooperation,
Been there done that, on line chat was about as useless as teats on a boar hog. I was told to check the ports on my firewall, and verify that my ISP wasn't blocking ports, even tho my issue was exactly the same from more than one location. There was no way the SCRs were checking anything on your end, they just went down the list of things that could be wrong with my network. Then after the changes\repairs\updates you guys made on the 13th fixed every problem I had. But please continue to point the finger at my network being the problem, both of them. | |
| | | MartinMVoIP.msPremium,VIP
join:2008-07-21
4 edits | Re: We´d like to help removed - Redundant to Peter.
Sorry to hear that. | |
| | | | | This review, with its punishment scores dropping lower and lower, is hilarious. Thanks for the laughs guys.
Admin: Please do not delete any of the comments, or the review itself. | |
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| | H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
1 edit | Re: There's nothing wrong... said by ArizonaSteve:The service here is just fine. If you are having problems it's likely due to your internet service slowing down. You can always switch to a different server in a different city to check it but I'd run a speed test to see what's wrong with the internet service before complaining about VOIP.
Yes it is always the end users problem, even when the issue is the same from more than one place and ISP and magically goes away when scheduled maintenance is performed. Please don't assume just because something is working for you it is fine for everyone else. You have no idea what server I'm using, what config I have, what devices I'm using so there is NO way you can know what is happening on my end. This is a same attitude I complained about in my review. I spent 4 days going over my network before calling VOIP.MS and then 2 days being told it was my problem. Then like magic the very next day after planed maintenance the service was back to normal. | |
| | H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
| said by ArizonaSteve:The service here is just fine. If you are having problems it's likely due to your internet service slowing down. You can always switch to a different server in a different city to check it but I'd run a speed test to see what's wrong with the internet service before complaining about VOIP.
I just read you review of VOIP.MS and it is basically saying the same thing mine states. Tech support is seriously lacking. | |
| | | | | Re: There's nothing wrong... Sure tech support is pretty useless but the service is still just fine. | |
| | | | | | Re: There's nothing wrong... said by ArizonaSteve:Sure tech support is pretty useless but the service is still just fine.
That's not right, to deny the issues someone else is experiencing simply because you don't have the same issues.
In most of these situations (with any company), it is not every single customer who is affected. If THAT had been the case, a company couldn't survive.
With VoIP there are many variables.
In VoIP generally, Inbound service depends greatly on which CLEC handles your phone number.
And in the specific case of Voip.MS, Outbound service depends greatly on which city server is being used.... | |
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MartinMVoIP.msPremium,VIP
join:2008-07-21 | About Support As a company, we always thrive to get better and improve things. As much as I agree that the quality of support can always be improved, I disagree that our support is totally useless. I collected a few random quotes this morning, here's a minuscule sample. I'm sorry that you experienced a support that was not up to par with your expectations.
Of course, most of these people are not posting here. Many users use anonymity and internet to post their frustrations, rather than their satisfaction.
I'm also glad to hear that your problems have been resolved since our latest New York update.
quote:
I have used the chat service a couple of times and EVERY time it has been a quick response with the right answer. I'm very happy to deal with a company that has actual customer service, which is such a rarity these days.
excellent support. Never had support like this from Bell.
The support i received was excellent. Ed's troubleshooting skills were great and he was very patient as this session lasted well over 1.5 hours. He was very competent in what he knows. Gold star to Ed today.
Excellent customer service
Albert seems to know his stuff. Good chatting to
someone in the know.
Albert was a joy to interact with-perfect mix of
professional and knowledgeable.
Albert was fantastic to work with. simply and easily
answered my questions and helped guide me
where to make my minor changes. awesome job 
Albert was great. Fixed my problem right away.
Thanks Albert!
Albert was very helpful. He was responsive, patient
and clear in his communication with me. As a
result I opened an account and will move one of
my phone numbers over to your service.
1
As always. Excellent service and support! Thank
you!!!
Excellent service. Only regret is not moving to
voip and voip.ms sooner.
Thanks and keep up the great work
Extremely helpful, lots of great diagnostic help and
suggestions
I was really impressed with agent Albert's
customer service.
y first call to Voip.ms tech support and Albert
was fantastic. Many thanks. I am so fond of your
service that I am referring one of my friends to your
service also
Prompt, curteous and helpful.
Very helpful and resolved at least one of my issues
(config error on my part), if not all of it.
Thank you for your patience and your help. Today
is the day for me to get the set up done.
Another great support experience with voip.ms.
you guys are the best!
I love the convenience and immediacy of this
support
Love chat functionality. Quick question about
rtial port. What a time saver over a phone call.
happy once more, love the support chat
Fantastic support as usual!
Great service as usual!
ed was amazing. he answered my questions
omptly and accurately. A+ would defend him in a
bar fight.
Excellent support from Patrick!
Patrick had me up and running within minutes.
Couldn't be any better. Only suggestion would be
to post a config video on the Obitalk. Thanks!
THE BEST by a country mile
Very good service. I love you guys.
Was very knowledgeable and was very prompt
with the responses
excellent service as always!
amazing support and knowledge. Rodrigo took his
time to do tests and understand my pb and explain
it clearly to me.
Again; Excellent support !!!
Excellent service.
Excellent! Thanks!
Good and fast Support !
Vincent is great as always
Vincent showed an extra patience as soon I got 1st
hint, I noticed that question I asked, it is one of the
questions oh noo ... thank you Vinc for your
patience!
best customer service ever
very nice and patience
Aweseome service.. It was worth the wait!
Excellent experience...Very fast response
time chat and got all my questions answered.
Good response so far. Keep it up guys!
Great option for a quick question, thanks.
Great service !
I was worried I'd be talking to a representative that
would need to hold and get back to me. William
really knew his stuff.
Thanks so much for William helping me in such a
timely way. It was great.
Very Good
Very good thanks for the help.
Very helpful
Very nice and patient person
William did a good job to resolve my voice mail
problem.
William is a cool guy ...right to the point
William is an excellent rep.
William is fast and helpful
William was a great help.
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Martin - VoiP.ms | |
| | H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
| Re: About Support So you are using my review to post quotes from people about your CSRs that helped them out with problems THEY were having. My issue is getting you guys to admit there is a problem on YOUR side.
If I have to sit on the phone or chat screen for hours jumping through every hoop asked of me, to find out the next day that replacement firmware at the data center fixed the problem I was having..... You can NOT say that is good CS! I am sure that your guys are more than willing to help out a person with configuring the SIP settings on their device, or making changes to the router. I never said that they were not helpful in that case. What my complaint is, is that if I already spend 4 days verifying all my settings and give proof that service is not affected if I switch to another server with the same settings and network on my end, I am brushed off as it being on my end. Even when the same issue is happening from two locations with different network infrastructure and routes to the server in question.
You can train a monkey to build a PC or change a tire, but that doesn't make either one of them qualified to diagnose real issues.
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| | | delius
join:2006-07-30
Dorchester, ON | Re: About Support Guess I,ve. Been lucky for 5yrs. Used chat 2times minor problem solved. Only complaint. Usd billing. No big deal since 2dids. Are under 5dlrs monthly | |
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Review by mbellaire
member for 5.3 years, 179 visits, last login: 19 days ago
updated 46 days ago
- Canton,Wayne,MI
- Contract price not specified.
- "Good call quality, multiple servers, many features, nice website & info Wiki"
- "ATA setup moderately difficult for non-techies"
- "Good value for the money."
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(ratings match consensus)
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My previous VOIP provider made a decision to concentrate on business VOIP and discontinued residential offerings. I did my research and considered many possible VOIP providers. Voip.ms' webpage had a no nonsense business-like appearance, and I liked their straightforward approach to selling VOIP services.
Since voip.ms is a BYOD provider I planned to reuse my Linksys SPA2102 ATA. Once unlocked it was a simple matter to access the voip.ms Wiki to retrieve the needed setup parameters. The registration to the server worked right away, but I did have a few issues, like the phone not ringing properly, but that was a setting in the ATA (I had done a factory reset) not any deficiency on the voip.ms side.
Have been using the voip.ms service now for a little over a month and haven't had any issues, sound quality has been very good. I am not a heavy user, so there may have been some issues that I did not notice.
The voip.ms staff (on IM and the forums) are helpful and try very hard to make sure everything is working the way it is supposed to. The website has an issue tracker (updated often) that lets you know when issues occur.
So far I am a satisfied customer.
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