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voip.ms page on DSLReports
Six Month Rating

Reviews:
bullet 279 reviews (250 good) (6 bad)
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Review by JoeBtfsplk See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost Contract price not specified.
Good "No problems, no more telemarketers"
Overall "Solid performance and an unbeatable range of features"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Mar 12 2014
Voip.ms continues to do an excellent job. It is so good, so reliable, that it is tempting to take it for granted - like a furnace that you hardly notice but that keeps your home warm and dry in the midst of winter, or a toaster that makes a perfectly browned slice of bread, time after time.

But just try to find in any other voip provider the combination of 99.999 reliability, extensive features and excellent sound that you have with Voip.ms. You won't be able to. Guarantee it.

And not only is Voip.ms's performance extraordinary, it is easy to set up! Really. Once I figured out that an incoming call did not necessarily have to ring the phone, but that other things could be done with it, like forwarding to another number or playing a message or hanging up, I was off to the races, and the menu choices suddenly made simple sense.

Sep 08 2013
Voip.ms is like having a pbx-lite, if what I read here about pbxes is giving me a proper idea of what they do, but requires little or no geek abilities.

I ported my pstn number to them a while ago and the telemarketers have disappeared; I see them in the call logs but the phone never rings when they call. Thanks to the voip.ms IVR, I was able to get rid of the telemarketers with very little effort, using suggestions I found here.

The sound is fine, the responsiveness to questions is excellent and the reliability has been unfailing.

The cost for this? The premium North American service is 1.25 cents/minute for outgoing calls, in 6 second increments, 1 cent/minute for incoming calls; a DID is $1.00/month; optional 911 is $1.50/month.

If you do not need the bells and whistles: the IVR, the Callerid processing, the DISA, the Callback, the Call Forwarding, the Time Conditions, the Sub-Accounts, the Ring Groups, etc., then forget about them and use it as a reliable, very reasonably priced, very easy to set up service.

And if, after a few months, you feel a need to do something about telemarketers or people that call later than you like, the means to fixing the problem are at hand; no need to get a second voip provider: Voip.ms has everything you will need to do the job.

I feel fortunate to have found Voip.ms. An excellent company.

Original Review
I have been using voip.ms for a year or so and have had no problems.

It was easy to set up once I realized that it can do more than deliver an incoming call to your phone and that there are all kinds of ways to move the call around and filter it before the phone rings or does not ring. That is probably more a comment on voip in general compared to pots, but voip.ms certainly has a lot of ways to route the incoming call.

I also use a sub-account with the voip option of my cell phone to make practically free calls from wifi hotspots.


member for 1.1 years, 6 visits, last login: 134 days ago
updated 135 days ago

Comments:

emjayef

join:2007-11-25
Pleasant Hill, CA
Reviews:
·Anveo
·Astound Broadband
·Comcast

On my list, too

I'm getting an Obi110 tomorrow, and researching VOIP providers for my long-time landline number. So far, it seems like Anveo has a feature-set I like, but voip.ms is also a consideration - I just haven't found as much info on them. I think we would be fairly low volume, so the cost may be similar, although Anveo has a plan with free incoming calls and E911 service for $2.80/month.

I'm interested in how you stop telemarketers. Can you cut out robo calls easily? Are IVR rules easy to setup?
JoeBtfsplk

join:2013-06-09
Los Angeles, CA
Reviews:
·voip.ms

Re: On my list, too

Once you get the gist of them, it is very easy.

To stop robocalls, you make a recording, either with your microphone or using one of the online text to speech sites - www2.research.att.com/~ttsweb/tts/demo.php is a good one.

My recording says 'Enter 1 to ring the phone'

Then upload the recording to voip.ms by going to DID Numbers / Recordings.

Then create the IVR by going to DID Numbers / Digital Receptionist (IVR).

Give the IVR a name, for example: Enter_1

In one of the 'Digits' fields, enter a 1.

Next to that, under Destination, you can have the incoming call go wherever you want it to when the callers enters 1, prompted by your recording.

You probably want to send it to: Main Account SIP/xxxxxx, where 'xxxxxx' is your userid. That will ring the phone.

Under DID Numbers / Manage DIDS, edit your DID and specify Enter_1 under Routing / IVR

Whenever someone calls you, they will hear your recording. If the caller enters 1 your phone will ring. If he does nothing, or anything else, the recording will play twice more and the phone will hang up.

This may sound complicated but it is really pretty easy once you play around with it. The nice thing is that once you learn the drill for routing a call one way, all the other ways you can route it make sense, and you can, for example, send all calls to a Time Condition, so that in the daytime the caller gets the 'enter 1' message, but at night gets 'enter extension' or voicemail or whatever you want to ensure domestic peace.

And you can trump all that by using DID Numbers / CallerID Filtering to whitelist certain numbers.

Review by lni12345 See Profile

  • Location: Saint-Eustache,QC
  • Cost: $15 per month (4 month contract)
  • Install: about 10 days
Good "EXCCELLENT"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
Très heureux d'être client chez voip.ms. Site web très complet. La ligne à 0,005$ la minute est claire 80% du temps. La ligne à 0,01$ la minute est claire comme celle de bell ou videotron. Rien à voir avec MagicJack ou Nettalk que j'ai essayé pendant trois ans.

Il faut tout de même prendre le temps d'acheter et de programmer son ata, ce qui n'est peut-être pas donné à tout le monde.

Total mensuel: 15$ en moyenne. J'ai une ligne à 1$/mois + 1 ligne à 4,95$ avec appel entrant inclus. Le reste du montant est le coût des appels.

Je suis passé d'une ligne avec videotron avec 0 OPTION à une ligne voip.ms qui inclus TOUTES LES OPTIONS POSSIBLES. Et ça me coûte moins cher!

Thumbs up Voip.ms

member for 9.3 years, 2 visits, last login: 88 days ago
lodged 149 days ago

Comments:

Review by yyceggy See Profile

  • Location: Calgary,AB
  • Cost: $20 per month
  • Install: about 3 days
Good "great valume for money , great sound quality"
Bad "none so far"
Overall "its great provider, great price and lots of options"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TELUS
As with my other review I am will not be writing pages of text trying to explain why I like them..

great price for what you get, I have 1 local number, 1 855 number for business and 2 international numbers and it all costs be about $20 to $30 a month

great sound quality and great tech support, so far I have had no issues at all.

If you are using a lot of long distance with your provider and pay more than $40 a month , move to these guys, you will be saving money in no time.

member for 324 days, 4 visits, last login: 150 days ago
updated 155 days ago

Comments:

Review by Rambytes See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $5 per month
  • Install: about 1 days
Good "Tres bon prix et TRES bonnes options"
Bad "Site web est parfois lent, parfois rapide, difficile d'y naviguer"
Overall "TRES bon service de VoIP."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
Ce service est excellent, le support technique via le "chat" est excellent, les options sont excellents et sont TRES nombreuses.

J'ai eu de la difficulté a configurer au debut mon service, mais le support technique a ete EXCELLENT.

Rien a dire sur cette compagnie!

member for 8.1 years, 3584 visits, last login: a few hours ago
updated 163 days ago

Comments:






Review by Jethro95 See Profile

  • Location: Katy,Fort Bend,TX
  • Cost: $7 per month
  • Install: about 1 days
Good "The features available are amazing!"
Bad "No complaints here."
Overall "We are very pleased with our service and still can't believe the powerful features you get for the price."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I was a Vonage user for about 6 years and I thought it was a great deal until I discovered BYOD VOIP right here in this forum. Funny how you can go down a rabbit hole on the internet; I ended up here doing some follow-up research after reading an international calling secrets ebook I got with a foreign SIM card I purchased to take on vacation. With Vonage I was paying about $34 a month including taxes and fees for unlimited US and Canada calling. I looked at our usage pattern and saw that we had about 400 incoming minutes per month and 200 to 300 outgoing minutes. We use our cell phones for most calls but we want 911 service since we have children. I chose the unlimited incoming plan with e911 and my total monthly bill is averaging around $11 per month. After 3.5 months we have completely recovered the cost of the porting fee and the ATA with our savings.

Implementation:

ATA

I bought an Obi 110 and had it set up with voip.ms in about 10 minutes. I put in my porting request and it took about a week. Switching over from the Vonage adapter was super easy.

Softphones

I started out with the free 3CX app for iPhone but ended up with Acrobits. Acrobits makes multiple accounts easier, supports Google Voice calling, and does a better job of staying registered all the time. Using sub-accounts with extensions makes it simple for me call home from the road or another country for free as well as make calls using the voip.ms rates. This has come in handy when I had a terrible cell signal in a hotel room but had a good internet connection.

Server

So far we have been using the Houston server without fault.

Features:

The features available are amazing! One thing I always wanted with Vonage was number blocking and with voip.ms not only can you block a number but you can send it to a special recording of your choosing. My favorite is an old phone company recording I found telling you that you need to deposit a quarter to complete this call. Sub-accounts let you have multiple devices like an ATA or a softphone register to your main account and ring groups make all kinds of scenarios possible. I use one sub-account with an IPKall number for google voice calling on the softphone. We also have a free London number from UKDDI mapped to our house sub-account so our friends in the UK can call us like it's a local call for them. We also use the CallerID filtering feature to rewrite the caller ids on incoming calls at our house for frequent callers. This is fun because our Panasonic cordless phones announce the incoming caller id name when a call comes in. So now when Granny calls it says Granny not MRS. SMITH.

Conclusion:

We are very pleased with our service and still can't believe the powerful features you get for the price.

UPDATE: 11/2013

It's been over a year now and I am still very pleased. I have saved over $200 (even after taking into account the initial porting charge and the cost of the Obi ATA).

member for 1.8 years, 411 visits, last login: 8 days ago
updated 168 days ago

Comments:
Rojo

join:2009-04-14
New York, NY
kudos:1

Where is that recording!

I LOL'd at your "please depost 25 cents" idea. Could you please give the link where you found it?
Thanks.
Jethro95

join:2012-09-03
Katy, TX

Re: Where is that recording!

I can't remember where I got it but here is a link to the file:

»www.dropbox.com/s/d138ivcg91dev5···ents.wav

Review by ymhee_bcex See Profile

  • Location: Tarzana,Los Angeles,CA
  • Cost: $20 per month
Good "Excellent voice quality and tech support"
Bad "Voicemail setup has room for improvement"
Overall "Practically flawless"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·PHONE POWER
·AT&T U-Verse
·VOIPO
February 5, 2014

My other cousin (doctor) tried Voip.ms and chose against it. Mainly because of limitations in voicemail setup. Specifically, she needs a single voicemail box with a recording in two languages, and with an option to send her SMS if the message is urgent. The only way to do it is to have four different mailboxes. Th reason it's a pain is because it's very difficult to check voicemail from outside - you need to go through IVR and can only press 0 when you get to actual prompt. The prompt cannot be uploaded, only recorded over the phone - although support kindly offered to assign the recording through back end.

The final straw was that the voicemails can't be checked on the website. Sadly, it was too cumbersome for medical office.

December 25, 2013

I finally convinced my cousin (who owns an auto body shop) to switch from Vocalocity (former Aptela, now Vonage) to Voip.MS. Couldn't be happier. They have to extensions and they need IVR. I think Voip.MS are the only ones who can do that in this price range.

I had a need to contact support three times. Once there was a problem, and two times it was question / help. All three times the response was within 15-20 minutes, it was substantive and very intelligent. Oh, and no "We apologize for inconvenience" (which usually means that the technician has no clue how to solve the problem).

There are so many features, that setting everything up can be confusing. Also, the website can be slow at times. Finally, on a different occasion something triggered Voip.MS security check, and it was a pain. In fact, my other cousin in Europe ended up not going with Voip.MS for this reason.

But here, once everything was up and running, and the cost dropped from $80 to about $20 per month - couldn't be happier!

member for 8.2 years, 877 visits, last login: 27 days ago
updated 169 days ago

Comments:

Review by Rastan See Profile

  • Location: Canada
  • Cost: $5 per month
Good "Reliable, great quality, fairly inexpensive"
Bad "Expensive if you use a lot of minutes"
Overall "Solid service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
I'm paying about $5/month. Here's the breakdown:
$1.49/month for a phone number (DID) and around $3.20 - $3.60/month for local and long distance calls. No 911 service.

When I signed up I paid with Paypal and I was able to setup my account instantly. There were a few snags setting it up with my Linksys PAP2-NA but I was able to get through to their online tech support pretty quickly and they helped me configure a few settings and everything has worked fine since then.

The service has been reliable. I haven't noticed any downtime and the quality of the calls is great. They provide two types of routing for outgoing calls: premium and value. The rates for premium routing are a bit expensive when compared to other VOIP providers but their value rates are good.

If you don't plan on using many minutes then I highly recommend VOIP.ms. However, if you anticipate that you will use the line regularly then this might not be the service for you. Heavy users would probably go for the $4.95/month option that includes unlimited incoming calls. Outgoing local calls are are not included.

VOIP.MS also offers many great features such as Direct Inward System Access (DISA), which allows you to configure your account in a way that will let you (or anyone else you give access to) call your number, enter a pin # and gain access to your account. You are then able to place calls from your VOIP.ms account from wherever you are. You can also setup sub accounts, an IVR and there are many other features as well.

In conclusion, unless you're a heavy user I highly recommend checking out this company.

Update: 09/24/11

My rating remains unchanged. There have been a few problems with server I primarily use but I haven't noticed much downtime. It's been a solid service from the start. Highly recommended.

Update: 11/08/12

My rating is the same. VOIP.ms continues to be a solid and reliable service that offers great features.

Update: 02/02/14

My rating is still unchanged. Aside from a couple of minor problems, VOIP.ms continues to provide a great VoIP service.

member for 7.2 years, 400 visits, last login: 5 days ago
updated 172 days ago

Comments:

Review by blackdragon1 See Profile

  • Location: Oakville,ON
  • Cost: $2 per month
  • Install: about 10 days
Good "Reliable, Cheap, Works!"
Bad "Need Android App"
Overall "Excellent service so far!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·TekSavvy DSL
So I have been with Bell Home phone for about 12 years now, and paying $31+ a month for BASIC HOME PHONE with no features (not even call ID) was getting old. So I decided to switch to Voip.ms.

Switching my TekSavvy Account to Cable, bought an OBI100 adapter and a brand new set of 4 homephones, and now we are rocking voip.ms! I also have configured GV with the OBI to get free outgoing calls to US and Canada.

We pay 0.99 base fee + incoming/outgoing at a cheap rate. So far based on current usage looks like this months bill will be $2... haha.

Overall, good service so far. Loving all the call features, and I hope it stays this way!

----------------------------
UPDATE: February 1st, 2014

The service is still holding up really well. There is still no official android application (unfortunately...) to monitor your usage on the go. The OBi adapter is doing a great job (no issues with it) and our bill is still consistently at ~$2/month despite making international calls overseas occasionally.

We haven't really had any issues with downtime at all since we signed up which is a great plus side for this provider. I have already told family and friends to switch over to voip.ms and will continue to do so as long as the service remains excellent!

member for 7.1 years, 996 visits, last login: 15 days ago
updated 174 days ago

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

1 recommendation

Need Android App?

There are a lot of Android apps that work with this like 3CXPhone, etc.

blackdragon1

join:2007-06-16
Reviews:
·voip.ms
·TekSavvy Cable
·TekSavvy DSL

Re: Need Android App?

Oh serious? I did a search on playstore for "Voip Ms" and got a crappy (unofficial) app that didnt even work..

Ill take a look, thanks! Would still like an "official" Voip.ms app though... obviously that isnt a major issue (since I can just login online) but it would be convinent
--
www.eceplayground.com >> Reviews & Contests

blackdragon1

join:2007-06-16

Re: Need Android App?

It seems like this is just a VOIP app that allows me to call through my voip.ms service.

What I was looking for is a portal to view my current balance, calls, settings, etc.
--
www.eceplayground.com >> Reviews & Contests
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Need Android App?

Yeah, you still have to check their website for account info.

blackdragon1

join:2007-06-16

Re: Need Android App?

Ah yes. An android app portal to check account information would be a nice addition to the service!
--
www.eceplayground.com >> Reviews & Contests

Sipdroider

@teksavvy.com

Android App For voip.ms

I use Sipdroid (»play.google.com/store/apps/detai···ua&hl=en) on my old Android 2.3 HTC MyTouch 3G/Magic, and it works perfectly with voip.ms.
wideglide36

join:2003-11-08
Altoona, PA
Reviews:
·Future Nine Corp..
·voip.ms

Android app for Voip.ms

Here's an app that I found.

»Android app for Voip.ms

The developer just added a way to view the remaining balance on your account.

So it appears it's only gonna get better.

Good luck....

Review by rthacker7 See Profile

  • Location: Smyrna,Rutherford,TN
  • Cost Contract price not specified.
Good "Just works"
Bad "none so far"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Support is great. I emailed them before I ordered on a Sunday morning and they responded within a couple
of hours.
After I ordered I had a small problem connecting and emailed them again. Got a response very shortly. I expected
voip.ms to tell me what I did wrong and how to fix it, nope, they picked up the ball and fixed it for me. They sent a response
telling me what was wrong, what they did and if I had anymore problems to contact them.
How is that for customer service!!!!!
I took the pay as you go service. Still testing but I think its a valid replacement for my seldom used pots line.

member for 12.4 years, 5463 visits, last login: a few hours ago
lodged 175 days ago

Comments:

Review by MacGyver See Profile

  • Location: Canada
  • Cost: $13 per month
  • Install: about 6 days
Good "Economical, beats POTS with a stick"
Bad "No incoming flat-rate option, priced in US$,"
Overall "Serves my needs!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I signed up for the service and grabbed an urban phone number for 99 cents a month. It was up and running in about 10 minutes!

I also ported a phone number from my CLEC to voip.ms which took six days. I received regular updates from voip.ms via email on this process. So I didn't need to keep checking a website to see what was going on.

Once I had tweaked my ATA device as per voip.ms' recommendations, the service works perfectly. I have had a couple of dropped and garbled calls; however I am unsure if this is voip.ms or something to do with my ATA/QoS settings, or the other person's crummy cordless phone. I'm still learning.

The configuration website offers so many options, it can be confusing. Anything you could want: call forwarding, ring groups, failover, voice mail, CID filtering, you name it. Take advantage of the great tech support if you can't figure something out. I have certainly learned a lot by using this service about routing telephone calls, ATA settings, telephony terminology. I'll never take a POTS line for granted again! The configuration page on the website lets you know at a glance if your DIDs are registered, so there isn't any guessing. This was very helpful to aid troubleshooting when I was trying to open ports in my firewall.

After my first month, I discovered that the incoming rate would be billed at 1.49 cents per minute because my existing number was in a rural area. If I had taken a new urban number, incoming rates would have been 1.0 cents per minute. This has caused my monthly savings over POTS to be a bit less than I had anticipated. If you receive a large number of calls or take long calls on a "rural" number, you may wish to look at other providers with flat rate options for incoming and outgoing.

If somebody calls me and I have the call filtered out via caller ID to drop the call, I still get billed a tiny amount even if my phone doesn't ring. But I love looking at the call logs and seeing how many telemarketers are wasting their time trying to call!

Although this company is based in Montreal, they bill in US dollars, which is something to be aware of if you live in Canada and have to live with the fluctuating exchange rate. It would be nice if they had an option to pay in Canadian dollars.

member for 12.7 years, 5995 visits, last login: a few hours ago
updated 177 days ago

Comments:
MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

DID Rate

Thanks for your objective review of our services.

Regarding the rate of your number, if you can pass me in private the number, I'll gladly check with our carrier if we can give you the 1.00/0.01 rate.

Regarding the Canadian exchange rate, we monitor it closely and if one day we find that it's impairing our rates, we'll find a way to charge our Canadian offerings in Canadian dollars or the equivalent in US Dollars. It's a potential problem we're aware of and we'll be ready to act if the need arises.

Regards,
--
Martin - VoiP.ms

MacGyver
Don't Waste Your Energy
Premium,ExMod 2003-05
join:2001-10-14
Canada
kudos:2

Re: DID Rate

Thanks Martin for your concern and reply, it is great to do business with a company that isn't afraid to take advantage of this website, too!