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Review by tsuda 
member for 6.2 years, 280 visits, last login: 3 days ago
updated 277 days ago
 North York,ON
 $10 per month "great features, easy to set up, good support" "routing issues, call quality depends" "good primary provider but need backup in case not working"
| Web-site:
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(ratings match consensus)
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Voip.ms has great features, IVR, DISA, WAN failure backup, etc. It is easy to set up with lots of examples. Support is good, generally get useful response within 1 day, but depending on the person, some tech's treat customers like testers.
I've had no issues with DID termination, other than servers going down occasionally. Hopefully the recent upgrade on toronto2 helps.
I've had routing issues with numbers in China, HK, and USA (area code 860). Calls get routed to dead air or weird destinations. In most cases voip.ms said they made changes to routing, but still is not very reliable.
Call quality depends on time and day, and didn't see much difference between premium vs. value.
*** update Aug 2012 ***
I've had this service for over 3 years now. It's quite reliable but servers or DID termination can fail maybe once every couple of months. Overall, pretty good for the money you pay.
I wish they have better mobile phone support, e.g. SIP over TCP, better mobile browser/site support, etc.
Increased my rating as appropriate.
Comments:
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Review by amd64now
member for 6.1 years, 215 visits, last login: a few hours ago
updated 292 days ago
- Orleans,ON
- Contract price not specified.
- "Low prices, good support and call quality"
- "No option for unlimited outgoing local plan or unlimited outgoing north america"
- "This is your best BYOD choice for voip service"
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Update: 01 Aug 2012
voip.ms still remains one of the best Canadian voip providers. Still with them and still saving money.
Original review 2011:
============================================================
I have used voip.ms for a few years for North America long distance purposes. I have been very happy with the quality. As they continued to provide great quality, low prices and support, I moved my home phone service completely to voip.ms after 16 years of Bell landline service.
As many previous reviewers indicated, they provide multiple points of presence giving you, the customer, the choice to pick the best quality connection from you to the server. I like to see the latency and trace route numbers to ensure I have a good connection to the server.
The support response from tickets and live chat has been excellent. I do like the fact they have live chat. This has been discussed on the forums here and I think it is great to raise an issue I might have in real time. You have the option to get a transcript on the end of the chat session. Ticket response has been always within 24 hours or less. I additionally love the fact voip.ms "lurks" around on these forums. Some have posted poor customer support and voip.ms representatives here deal with the issues immediately.
My only bad point if you can call it that. No option for unlimited outgoing. I think both pay as you go and unlimited offerings would give customers more options. Like a mortgage, some like variable some like fixed.
Overall, one of the best Canadian voip providers you will find for price value, support and call quality. I will be sure to keep my review updated.
Comments:
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 Review by Motofreak
member for 3.7 years, 1954 visits, last login: a few hours ago
updated 294 days ago
- Oshawa,ON
 Business customer- $85 per month
- "Cheap, many servers to use and deal with. Been with them for a while a few years now"
- "Premium rates a out dated website that's not updated a lot with whats going on etc..."
- "I give it 7-8/10"
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7/30/2012
They fixed all the issues I had with E911. I used the E911 a few more times in the past year, with out a hiccup
a few minor hiccups with servers dropping off once it a while. 7.5 to 8 out of 10
thanks
11/11/11 review
its been a few years using them. And I feel torn about this review
The pros:
* Cost, their prices around a good stand point. a true savings over companies like Rogers and Bell, even Vonage (if you don't talk a lot)
* Easy to order new numbers from a great selection of DIDs they truly have a great selection,
* Their porting department has improved by leaps and bounds
* Features , well I don't use most of them, but they have a ton of calling features!
* The amount of information on their website and wiki dwarfs the competition (maybe too much info? )
The Cons after two years
* E911 failures happened twice for me with two different DID's one for a gravely ill man and the NRC had the wrong address even though the address was correct in the VoIP.ms E911 section, it took a long time to get to the the correct PSAP, The second issue was a fire, and took over 4 minutes to get a PSAP dispatch to get the fire trucks rolling. This is caused by the CRTC mandate, again out of the hands of VoIP.ms but I have ZERO confidence in the E911 services/NRC that VoIP.ms uses. I know its not VoIP.ms that mess this up, but it's VoIP.ms that selected this company to offer to its customers, so really I feel VoIP.ms partly fault to blame to some degree for this. Because I know I am not the only one that has the address issue with this, I read another report on this forum of having the same address issues when he called 911. (ref's will be post when I find it)
* Tech support is mostly great, but a few times I have VoIP.ms personal not even bothering in actual reading the ticket to find out what I was asking, they just quickly reply to keywords in my ticket to the wiki or FAQ type answers, it was very frustrating when you have to ask the same question five times before someone actual answered me. And by that time I was so mad, I didn't even say thanks!
* The value routing is lacking, does not pass CLI so the callee doesn't know who is calling, I stopped sending outbound calling to VoIP.ms, because of grey routes/aka value routing, I found many other carriers that offer that pass CLI for the same price of the VoIP.ms value routing.
* Their Canadian toll-free routing is lacking in passing the correct ANI number of the callers phone number, making it extremely difficult in calling many Ontario and other Canadian Toll free numbers
So I guess you can read why I'm torn,
Comments:
 Reviews:
 ·Cablemas
| Regarding feedback about the service. Dear Motofreak:
I have sent you a PM in hope of clearing some things up and also improving your feeling towards the service.
Please note that the Caller ID not being guaranteed in value route is not a bug/issue, as it is documented in the wiki:
»wiki.voip.ms/article/Value_vs_Premium
Regarding the e911, we take the provision of this service very seriously, and have staff dedicated to validating each and every address submitted. I do not know what is your customer or ticket number, thus can not give a more informed opinion at the moment, so I would love to have the ticket in order to take a second look and fix anything that may be required regarding the address for your e911.
We notice that you also say the support is mostly great, even though the score you provided for it ranks 25%. We would love to hear your feedback in order to improve if necessary.
Thank you again for your feedback
--
Peter Sahui - VoIP.ms | |
| | MotofreakSK TECHPremium
join:2009-08-03
Oshawa, ON Reviews:
 ·Start Communicat..
 ·voip.ms
| Re: Regarding feedback about the service. Suppafly
* I have reply quickly to your pm with a ticket number for your request to bring you up to speed.
* I understand the difference in the VoIP.ms Value vs Premium routes, but back then when I signed up, value routing use to pass the CLI, and I figured the differences between value & Premium was call quality not call function, but that's me. I don't like it but it does clearly state its not guaranteed.
* As you will see in my tickets that even just today, I had to ask support more than once, just to get a direct answer for E911 address validation. And with the timing the DSLR message asking to update my review of VoIP.ms is why I gave it a harsh 1 out of five for support. The timing was bad, I must admit it of the updated review message, but I corrected to what I feel is a more reasonable to the overall of 2+ years dealing with VoIP.ms tech support. As you will see most of my tickets mostly related to porting/CNAM/CLI or just valid technical VoIP type questions were solved fast, just the last few months, I have notice a change in the type personal responses that were received, that has raised the frustration level in me.
Motofreak | |
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| | MotofreakSK TECHPremium
join:2009-08-03
Oshawa, ON Reviews:
·Start Communicat..
·voip.ms
1 edit | Re: 911 emergencies PX I know, your right the CRTC has made a mess of it. and I'll add in more info to the review to include that.
Please don't take me the wrong way, I like VoIP.ms as a company and will continue to use them, it's just I have trust issue now, not with VOIP.ms but the system of the NRC/Call center in general!
In my eyes, it has fail twice in the past 10+ months for me when we needed it the most. If I can do a address look up to see what address comes up on the screen as E911 operator gets, just to verify the address is correct then a lot of my worries will be gone. Right now we can only verify the Caller ID only and hope the address is correct. The other issue is the delay to the PSAP, but that's caused by CTRC making it this way. | |
| | | | | | MartinMVoIP.msPremium,VIP
join:2008-07-21
1 edit | The Toll-Free affecting certain users due to the ANI is recent due to the company we use changed owner. We're in the process of transferring all Canadian Toll-Free call to ISPTelecom and Fibernetics.
We have daily calls to 911 and we rarely had complains, but I understand issues can happen in this fairly new world of E911. Our provider covers a big percentage of the current VoIP providers. I would be glad to report your issue if you can PM me a ticket our provider does take mistakes very seriously.
WE use a lot of providers on the value route and CLID is known to work on most rate centers, please if you can PM me some CDR entries, will be glad to switch the provider for the areas. However, it's already indicated on our website that we can't guarantee CLI delivery on the value route, although we do our best to make it work properly.
Edit: I'm sorry I just realized Suppafly is already helping you via PM. Please ignore my email then. I should have read the whole thread. Shame on me
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Martin - VoIP.ms | |
| | | | gogreen
join:2010-09-10
Virginia Beach, VA | Re: 911 emergencies Who is your E911 provider? | |
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| | | | | | | | MartinMVoIP.msPremium,VIP
join:2008-07-21 | Re: 911 emergencies said by XCOM:This was my main concern in this thread I open »[General] 911 Testing
I got a lot of "it just works" but it is clear that I was right. There is no telling how E911 will be prepared for your situation specially when you are not in the same geographical area. There has to be a way to test this "E911" centers properly. voip.ms I hope you take priority over anything on this matter E911 should not be ignored and issues with it should be treated at most top priority!
Our provider which is one of the industry leader is aware of this isolated report. Mixing geographical centers and actual address is usually not an issue according to the thousands of calls to 911 we have in our CDR and we're not ignoring anything if you read our comments 2 reps from VoIP.ms answered, and this customer is still using our services and has been assigned a senior rep se he can attend his customers more efficiently.
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Martin - VoIP.ms | |
| | | | | |  XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX
·flowroute
·Comcast
·voip.ms
·Callcentric
·SIPBRI
| Re: 911 emergencies said by MartinM:said by XCOM:This was my main concern in this thread I open »[General] 911 Testing
I got a lot of "it just works" but it is clear that I was right. There is no telling how E911 will be prepared for your situation specially when you are not in the same geographical area. There has to be a way to test this "E911" centers properly. voip.ms I hope you take priority over anything on this matter E911 should not be ignored and issues with it should be treated at most top priority!
Our provider which is one of the industry leader is aware of this isolated report. Mixing geographical centers and actual address is usually not an issue according to the thousands of calls to 911 we have in our CDR and we're not ignoring anything if you read our comments 2 reps from VoIP.ms answered, and this customer is still using our services and has been assigned a senior rep se he can attend his customers more efficiently. Relax. I am not accusing voip.ms of an unresolved or ignored issue. All I am asking is to take the issue seriously as there is no way for us the customers to test this service accordingly.
Take the pride aside and understand the "customer" for a second. I have to trust my family's safety on your E911 service base on he said and she said. I am a voip.ms customer and a happy one. Take a second and come down the cloud to earth and sit down here with us the customers. not every reply should be a "defensive one"
--
[nUll@dcypher ~]$ | |
| | | | | | | MartinMVoIP.msPremium,VIP
join:2008-07-21
1 edit | Re: 911 emergencies I'm very relaxed and there's no pride issue.
The issue has been followed up in private with the customer and I'm not sure why you're assuming we were not already taking this as a top priority. I was simply replying to your comment. The way your comment was written indicated that we should take action/put in top priority something we were already doing at the time of your reply. We decided to provide assistance to the customer in private rather than transforming this thread in a public support ticket. Hope that clear it up.
--
Martin - VoIP.ms | |
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Review by nitrodigital
member for 294 days, 0 visits, last login: 294 days ago
updated 294 days ago
- Winnipeg,MB
- $7 per month
- "cheap, dependable"
- "none"
- "cant beat it"
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Been using for 2 years now with no complaints. Fraud detection scheme needs a little more tweaking ie. human followup to verify it's accuracy before locking a person's account to manual payments.
Overall awesome service, have recommended it to others.
Comments:
| | #992442 reply via email please i have on file,
thanks | |
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Review by r212raa
member for 323 days, 38 visits, last login: 291 days ago
updated 311 days ago
- Calgary,AB
- $5 per month
- "Lots of configurable options, good size of customer base"
- "No servers in western Canada. Server side issues can give you a surprise"
- "Good choice for those just starting out VOIP or experienced veterans"
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This is a good service for those new to bring your own device and even seasoned veterans. You can start small until you get comfortable with it. I like the fact they have servers in the west coast, east coast and one in London, UK. Also you will appreciate 6 second billing to 99% of destinations.
One of first things you will notice is their extensive configurable options. I only know of one or two other providers that can rival this feature set at this price. I'm not using all of it at the moment but it is nice to have in case I do decide to use it.
Their DID are priced fairly and competitively, and is easy to configure. Web interface has been upgraded in speed in recent months which is nice. They are not the lowest priced in the world but I believe when you consider price, features and reliability together, it is still one of top choices. You wouldn't want your VOIP provider to go under while trying to do it at a rock bottom price.
I have not had issues such as one being reported on the forum regarding voice delay. Overall, any system issue have been manageable and have not made my phone completely useless. Tech support is sticking a bit more to scripts rather than real answers but again it's not horrible either.
Comments:
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 Review by clarknova
member for 3.2 years, 1018 visits, last login: 2 days ago
lodged 312 days ago
- Fairview,AB
- $1 per month
- "dirt cheap"
- "not enough Canadian servers"
- "no-fuss self serve for nickels"
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I use voip.ms for outgoing long distance calls exclusively, and reliability has been great. From May 1 to July 12 I've logged over 11.5 hours of calls at a total cost of $3.65.
I use their budget routing and call quality is just fine. Sometimes a small latency is audible, but never enough to cause problems.
My pbx is registered to voip.ms' Seattle and Toronto servers. Both are a compromise, Toronto because of high latency (my first hop is through Vancouver), and Seattle because of overzealous wiretapping in the states. In this one respect I really miss my old provider, whose servers were in Edmonton until the company went under.
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Review by real_goose
member for 12.1 years, 2086 visits, last login: a few hours ago
updated 321 days ago
- Grosse Pointe,Wayne,MI
- $15 per month
- "Inexpensive and full featured"
- "Tech support not helpful"
- "Unlimited features and great value for technical users"
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I've had an account with VoIP.ms for several years, but only this year have I started using them seriously. When Google killed Gizmo, I switched my incoming calls to an IPKall number that uses a VoIP.ms registration to deliver the call to my Aastra phone. This has been working great for months, so I was able to convince my wife to drop our last analog phone line.
Unfortunately, we had intermittent one way voice issues when I put VoIP.ms onto line 1 of my SPA-2000. (Line 2 is registered to PBXes.com and has been in use for years for outbound long distance and incoming foreign DIDs.) My Internet is from a U-verse RG rather than a cable modem and separate router so I had to keep reminding Alex that I could not connect directly to a modem and I could not make many changes in the router. Even putting the SPA into the DMZ did not help.
I finally 'fixed' the problem by putting VoIP.ms onto an OBI 110 with no forwarding or special setup. I'm not sure what the problem was but I suspect something in that older ATA is just different than current models. The units from Obihai are under active development while the PAP line now from Cisco is not seeing many updates or fixes.
I found the support process exasperating. First I tried an on-line chat. When I asked questions about the responses, he quickly ended the chat. I then opened a ticket which meant we corresponded by email. VoIP.ms has created a wiki that contains useful information. Invariably. if I asked a question, I would get a excerpt from what is in the wiki. It then took 2 or 3 more responses asking for an answer before I would get a answer to my actual question. Every entry from me took about a day to get a response and the whole process took more than 3 weeks.
Calls are good quality with no more wife issues. I really like all the features, but I'm still working out how to fully use everything available. I add telephone solicitor numbers to be filtered, but this is like playing whack-a-mole. Rather than reacting after the fact I'd like to be able to filter know solicitor numbers like Google Voice does.
I ported in my ATT number, so the monthly and per minute rate is higher than if I had registered a new number. Because both inbound and outbound minutes are charged, I will probably switch to monthly unlimited rate.
3/31/12 Update
I dropped reliability a notch because of intermittent problems making calls for the last 3 weeks due to authentication errors. I was registered, but the 503 error did not allow us to make calls. For at least 2 weeks people tell us they tried to call, but they get not in service messages.
Finally on March 28, VOIP.MS had major outages as many customers had the same problem. They did not update the issue tracker when they first started working on the authentication errors and still have not explained root cause or a final fix ETA. Having such issues is bad enough. But they really must do a better job of posting known issues as soon as they know they have a problem.
7/3/2012
Just purchased a new DID for my future new home south of Tampa. They had a number I could not pass up. I have an Obi already there and was using Google Voice as my main number, but GV kept disconnecting after about 20 minutes irritating my wife. The good news is that my wife not longer insists on an analog POTS line. VOIP.MS has been reliable enough running on an Obi here in Detroit that my wife issues are not an issue.
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 Review by ajhaji
member for 11.2 years, 3309 visits, last login: a few hours ago
updated 324 days ago
- North York,ON
- Contract price not specified.
- "Tons of features, Canadian CNAM support, very reasonable prices."
- "No automatic failover, reliability not the greatest."
- "A cheap, full-featured provider that has a few reliability issues."
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I've been a VoIP.ms customer for over two years.
VoIP.ms has one of the most full-featured offerings I've seen. Other companies like Anveo may offer more features, but Anveo's confusing control panel is a bit of a turn-off. I am a big fan of VoIP.ms' control panel.
VoIP.ms is definitely for those who know what they're doing with VoIP. It's a BYOD provider, which means you need to bring your own VoIP device, such as an ATA or a SIP phone. You can create unlimited sub-accounts, which is a huge benefit of the service. That means you can have unlimited phones and ATAs configured to a single VoIP.ms account, all sharing the same phone numbers.
Call quality is quite good. Using the G.711 codec it sounds better than any landline I've ever used. I have noticed, however, that certain servers sound better than others. Audio quality on the Chicago server is notably richer than on the Montreal-2 server. (Those are the only 2 servers I've tested extensively.)
VoIP.ms' tech support has been very responsive the few times I've had to use them.
VoIP.ms has some reliability issues they need to work on. Over the years I've had intermittent issues with the Toronto and Montreal servers, and I've had to unfortunately abandon those servers due to choppy audio quality and occasional dropped calls. Their U.S.-based servers seem to work better. Once VoIP.ms implements automatic failover (or DNS SRV), this will be much less of a problem. I hope they get on this ASAP.
These reliability issues seem to have gotten worse in the past week or two. Incoming calls sometimes get a fast busy tone or dropped seconds after being picked up. It could be an issue with VoIP.ms or with their upstream providers but it's gotten to the point where I'm getting angry emails from my clients who are pulling their hair out. Because of these reliability concerns, I think I may have to consider another provider. Anveo's control panel can be confusing, but if they can provide better reliability, I just might have to go with them.
Comments:
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | Excellent review. Thanks for an outstanding and objective review of this fine provider. | |
| | | | Re: Excellent review. Agreed. | |
|
 N9MDToo busy to chatPremium
join:2005-10-08
Boca Raton, FL
kudos:5
·Callcentric
·VOIPo
·voip.ms
| Yes ... there is a failover feature ... a darn good one! Nicely done review ... but Voip.ms certainly does have a classy failover feature.
• Under the DID Numbers option, click on Manage DID(s).
• Put a check-mark in the box on the line you wish to edit.
• Click on Edit Selection - All Settings at Once.
• In the left column next to the Additional Failover Options, click on Click here to display.
This presents three failover situations:
1) Routing if destination busy.
2) Routing if destination unreachable.
3) Routing if destination no answer.
The options within each of these failover situations are many, allowing forwarding to a SIP sub-account, IVR, Calling Queue, Call Forwarding to another DID (PSTN, Cell, VoIP), Call Forwarding to a SIP-URI, Ring Group, Pre-recorded Message, DISA, Voicemail, or Call Rejection (hangup, busy signal, "number not in service", "number disconnected".
Keep in mind that failover does not work when the problem is at the VoIP provider's end or its upstream provider (CLEC). Failover kicks in when the VoIP provider's server cannot complete the connection to the end-user's ISP or the home's/business' connection. | |
| | ajhajiPremium
join:2002-03-02
North York, ON | Re: Yes ... there is a failover feature ... a darn good one! This is true. However, the issues I was experiencing *were* at the VoIP/CLEC level, so any failover options I set in the control panel wouldn't have helped at all. | |
| | | N9MDToo busy to chatPremium
join:2005-10-08
Boca Raton, FL
kudos:5 Reviews:
·Callcentric
·VOIPo
·voip.ms
| Re: Yes ... there is a failover feature ... a darn good one! said by ajhaji:This is true. However, the issues I was experiencing *were* at the VoIP/CLEC level, so any failover options I set in the control panel wouldn't have helped at all.
We are on the same page ... but do we also agree that no VoIP provider can provide failover under the circumstance you have presented.
Some VoIP providers do have the ability to switch their end-users from one server to another during a VoIP provider's "server down" situation ... but in general usage this does not come under the specific title of failover In fact, that's why most providers recommend using a SIP-URI rather than an IP address. This allows them to redirect end-users from one server to another effortlessly ... assuming the provider recognizes the server failure.
[I post this stuff knowing that Andrew and other knowledgeable posters are aware of the technology under discussion ... but lurking newbies might benefit from this information.] | |
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Review by (hidden by request)
(review was emailed from domain rogers.com)
lodged 324 days ago
- N0B1Y
- $18 per month
- (4 month contract)
- "Great feature flexibility"
- "Endless technical issues and frequent outages"
- "Looks like they are going through a bit of a bad period technically"
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(ratings below consensus)
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I've been with VOIP.ms for several months now. We got off to a very rocky
start where we had so many dropped calls that I was about to cancel our
service when we had a bad storm one weekend, leaving us with cable tv
problems in our area. Rogers sent a team out and fixed a problem they
discovered that was affecting our Internet service. Suddenly things got
noticeably better.
My rocky start got me deep into VOIP ATA configuration and I consider myself
to be rather well versed in it now. I feel that I'm at a point where there's
nothing left to configure on my ATA that could improve my service.
SOOOO, why do I feel that I need to look elsewhere again? Well, as of about
10 days ago, with no configuration changes at all, following a few weeks of
reasonably good service, suddenly a huge percentage of my calls disconnect
as soon as I answer the phone. Normally this is a codec issue, where sender
and receiver aren't on the same page, but what has changed?
Reviewing forum responses from VOIP.ms techies, I set up my ATA and VOIP.ms
account to only use the g711u codec. That appeared to be the last piece of
the puzzle that gave me a few weeks of reasonably good service. I'm now
beginning to think that some incoming calls are somehow coming in on the
g729a codec so the call is terminated. Just a guess. I just reconfigured to
permit this codec once again, we'll just have to see how that goes.
Tech support is always responsive, but it's always the same suggestions,
regardless of my support ticket history. I play musical servers, try a
softphone, switch ports, etc.
Perhaps my ISP is acting up again, but we aren't getting dropped calls
anymore, just disconnects as soon as we answer. Outgoing calls are no
problem.
I'm hearing nothing but good things about FreePhoneLine service. Perhaps my
best diagnostic is to try them out. That may be the only way I can sort out
my STRONG suspicion that VOIP.ms has technical problems that they can't deal
with (likely too much traffic for their servers).
I can't recommend VOIP.ms right now as my experience has unfortunately been
abysmal, at first due to my ISP, but now I can't see any correlation with my
ISP. I've been using their Montreal2 server mostly (by far the best ping
results), but switching to 4 other servers hasn't helped. If I ever get to
the root cause of my issues, I'll edit this review with my findings.
Comments:
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Review by koreyb
member for 8.3 years, 1557 visits, last login: a few hours ago
updated 339 days ago
- Etobicoke,ON
- Contract price not specified.
- "Customer Service has been good, fairly easy to work with. Pay for what you need! Outgoing Calls are VERY VERY CLEAR!"
- "Support done via tickets or online chat only. NO FLAT RATE PACKAGE Support isn't available on Sundays."
- "Not too bad! Has all the features you would ever need! PAY ONLY FOR WHAT YOU NEED!"
| Web-site:
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(ratings match consensus)
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I have had the service for a month.. So far things have been not bad!
Incoming DID issues from the start:
I've ported my number over from Primus and from day one I've experienced issues where audio on incoming calls has had blips and drop outs on the far end of the call (what the caller hears) After almost 4 weeks, the problem seems to be with the Montreal and Toronto POP's. As a temp fix, I'm using Chicago's server, which has improved things greatly. I have tested Chicago and Seattle in the past, but they must have fixed something on those servers as well because it seems to be clearer than it was before on those servers. It seems there's a few customers with this issue, so hopefully it's fixed soon.
Outgoing calls have been flawless from day one on any server.. Very happy where. Very clear, very crisp. How it should be!
I run my own asterisk box,(PBX IN A FLASH) and it works perfectly! But can be setup very simply with a SIP phone or adaptor. I like the ability to control every aspect and assign everyone their own extension and vmail. (I know GEEKY)
I would not recommend this service for someone who does not have a geek in their life or is comfortable with setting stuff up themselves. It's really a DIY type service. But the cost savings are great. We only spent 10 dollars last month, and that included the 5 dollar unlimited DID FEE! We use the phone a lot too!
Update Aug 19 2010:
The DID issue still has not been corrected.. Support says they have to replace the Toronto server with a new one, in hopes to fix things for the few users who have came forward. Most users are likely unaware of the issue as it only effects audio on the callers end from outside the voip.ms network. This is likely why things are going so slow on the replacement.
Using Chicago's DID seems to for the most part correct the issue, but due to long distances and many hops between Toronto and Chicago, at times of the day, the line gets dicey on both directions on incoming calls.
Outgoing has never been an issue.
If this new server is installed, and the issues are not corrected, I will have no choice but to move my did away from them and use someone else. I also use freephoneline for a 2nd did number and have no issues. It's sad when you pay a monthly fee and have issues, where something that is free you don't.
Nov 8 2010
Just an update that the team at VOIP.ms has got their issues figured out.. It would seem the Main Toronto and Montreal servers where overloaded.. They added a 2nd server, and it seems to have corrected the issues..
Hopefully it stays this way... It's been solid since the install of the new servers.
UPDATE JUNE 15 2012
Once all the issue where resolved, it's been really good.. I have no real issues with this company.. Only wish they had some flat rate packages... but they are solid, and seems to work for my needs!
Comments:
Reviews:
·Cablemas
2 edits | Answer regarding your DID. The DID itself is not the issue, as you can see it works correctly when routed to severs other than Montreal and Toronto.
This issue you are reporting has been brought to our attention by less than 5 customers. This does not mean the issue is being ignored, brushed off or disregarded, but it clearly shows the scope of the issue (We have more than 22,000 DIDs).
We have responded to the customers reporting this specific issue, that for now the current work around is to simply use a different server, while we do a planned hardware upgrade of the toronto and montreal servers.
Hardware upgrades are not performed as fast as we would like with all providers, but we are moving forward with the change (Which was already planned due to our increase of canadian customers, we just decided to move the plan forward)
I do understand you wish to use a specific server to connect to, but since we have customers overseas using USA servers properly, I would believe that from Canada you should receive a very acceptable latency for most of our USA servers.
Please keep in mind that while some providers give you only one server to connect to, we have 11 servers to connect to (2 in Canada, 8 in USA, and 1 in Europe, plus the ones we will add in the following months), so please keep using a USA server while we complete the server upgrade in Canada.
Thank you for your attention
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Peter Sahui - VoIP.ms | |
| | koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
·TekSavvy Cable
·voip.ms
| Re: Answer regarding your DID. said by suppafly:The DID itself is not the issue, as you can see it works correctly when routed to severs other than Montreal and Toronto. This issue you are reporting has been brought to our attention by less than 5 customers. This does not mean the issue is being ignored, brushed off or disregarded, but it clearly shows the scope of the issue (We have more than 22,000 DIDs). We have responded to the customers reporting this specific issue, that for now the current work around is to simply use a different server, while we do a planned hardware upgrade of the toronto and montreal servers. Hardware upgrades are not performed as fast as we would like with all providers, but we are moving forward with the change (Which was already planned due to our increase of canadian customers, we just decided to move the plan forward) I do understand you wish to use a specific server to connect to, but since we have customers overseas using USA servers properly, I would believe that from Canada you should receive a very acceptable latency for most of our USA servers. Please keep in mind that while some providers give you only one server to connect to, we have 11 servers to connect to (2 in Canada, 8 in USA, and 1 in Europe, plus the ones we will add in the following months), so please keep using a USA server while we complete the server upgrade in Canada. Thank you for your attention With all due respect Peter, having 11+ servers are great but when the traffic between the home user and your pop becomes the issue, due to distance (which will happen when you live in Toronto and have to use a far off server to get things working correctly). This is the reason I would like to connect to Montreal as I do for my outbound calls without issue.
I'm trying to use Montreal because of a much better ping time and the fact there is no traffic issues between it and my home. Toronto is no longer routed via Torix and goes 1/2 way across the country to get back to Toronto, which is useless really as it has the largest issues.
I do not buy that it's only effecting less than 5 users... maybe my expectations are too high coming from Primus... but I still feel people who have not called their line from a Bell Canada or something outside the voip.ms network would find they ALL have these issues, when connected to Toronto or Montreal.
Freephoneline, has worked for me without any issues like this, as has call centric, vbuzzer, etc. etc.
I'm not saying I'm being ignored, I'm saying that due to the few reports the urgency just isn't there. I also have been reporting this issue since June when I moved my number over. IT's almost September and no fix really has happened other than moving thing to Chicago which was a temp solution. Most people would have said the hell with it and moved their number away from your company by now, but due to your reputation I'm giving you guys a chance to correct the issue. | |
| | | MartinMVoIP.msPremium,VIP
join:2008-07-21
1 edit | Re: Answer regarding your DID. Our users don't all have that issue, as you say. We've over 11,000 Canadian DIDs currently in use by our user base.
I'm truly sorry about what you experienced but we offered a valid alternative meanwhile.
We already have new servers on your prefered locations.
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Martin - VoIP.ms | |
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