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voip.ms page on DSLReports
Six Month Rating

Reviews:
bullet 291 reviews (263 good) (6 bad)
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Review by sinjun See Profile

  • Location: Wichita,Sedgwick,KS
  • Cost Contract price not specified.
Good "Reliable, easy to use, sounds fine, huge number of bells and whistles if you need them"
Overall "It just works. Almost boring"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
20141226

I used to fume at telemarketer calls and resented paying Bell $40/month for a few hours of calling per month.

Then I found voip, and after trying voip.ms and a few others, voip.ms was the clear winner.

It costs about 9/10 cent per minute, incoming or outgoing. It costs about 90 cents/month for my DID. The billing is done in 6-second increments, so calls less than a minute long cost me a fraction of 9/10 of a cent. It is hard to get it cheaper than that.

Along with its cheap prices, it is the most feature-rich service I have used. the IVR is outstanding and I use it to require non-whitelisted callers to enter a digit to ring the phone. Goodbye telemarketers.

The time controls are very flexible; the sms feature (still free) is very handy for getting messages to my cellphone-loving daughter.

Checking their website and their features is well worth doing before you get an account with someone who offers less.


member for 170 days, 3 visits, last login: 34 days ago
updated 5 days ago

Comments:
grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·Anveo
·VMedia

Some sort of discount?

quote:
It costs about 9/10 cent per call, incoming or outgoing. It costs about 90 cents/month for my DID. The billing is done in 6-second increments, so calls less than a minute long cost me a fraction of 9/10 of a cent.
Do you get some sort of discount? Everybody else pays 1 whole cent per minute inbound and outbound and 99 cents per month for a DID.
--
SB6141 - RT-AC68U + Merlin - Panasonic KX-TGP500 - Asterisk 11.13.1 on a Virtual Server
Anveo - Voxbeam - Numbergroup - Localphone
ISP: VMedia
sinjun

join:2014-08-13
Wichita, KS
Reviews:
·voip.ms
·Callcentric

Re: Some sort of discount?

said by grand total:

Do you get some sort of discount? Everybody else pays 1 whole cent per minute inbound and outbound and 99 cents per month for a DID.

I meant 'per minute'. I just sent an email to support asking for 9/10 cent per minute rate, and the 90 cents per month for the DID, and they gave it to me without a quibble. Try it yourself.

I have always had the 6-second billing.

Review by JoeBtfsplk See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost Contract price not specified.
Good "No problems, no more telemarketers"
Overall "Hands down, the best. To know them is to love them"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Dec 24 2014
Voip.ms just keeps rolling along, with per minute prices dropping ten percent from an already low price. Now .9 cents per minute for incoming and outgoing; and the monthly cost for a DID is 90 cents, down from 99 cents.

SMS working like a charm and still free after a year.

More features than most competitors yet cheaper than they are.

Give yourself a Christmas present and get the Voip.ms service.

Mar 12 2014
Voip.ms continues to do an excellent job. It is so good, so reliable, that it is tempting to take it for granted - like a furnace that you hardly notice but that keeps your home warm and dry in the midst of winter, or a toaster that makes a perfectly browned slice of bread, time after time.

But just try to find in any other voip provider the combination of 99.999 reliability, extensive features and excellent sound that you have with Voip.ms. You won't be able to. Guarantee it.

And not only is Voip.ms's performance extraordinary, it is easy to set up! Really. Once I figured out that an incoming call did not necessarily have to ring the phone, but that other things could be done with it, like forwarding to another number or playing a message or hanging up, I was off to the races, and the menu choices suddenly made simple sense.

Sep 08 2013
Voip.ms is like having a pbx-lite, if what I read here about pbxes is giving me a proper idea of what they do, but requires little or no geek abilities.

I ported my pstn number to them a while ago and the telemarketers have disappeared; I see them in the call logs but the phone never rings when they call. Thanks to the voip.ms IVR, I was able to get rid of the telemarketers with very little effort, using suggestions I found here.

The sound is fine, the responsiveness to questions is excellent and the reliability has been unfailing.

The cost for this? The premium North American service is 1.25 cents/minute for outgoing calls, in 6 second increments, 1 cent/minute for incoming calls; a DID is $1.00/month; optional 911 is $1.50/month.

If you do not need the bells and whistles: the IVR, the Callerid processing, the DISA, the Callback, the Call Forwarding, the Time Conditions, the Sub-Accounts, the Ring Groups, etc., then forget about them and use it as a reliable, very reasonably priced, very easy to set up service.

And if, after a few months, you feel a need to do something about telemarketers or people that call later than you like, the means to fixing the problem are at hand; no need to get a second voip provider: Voip.ms has everything you will need to do the job.

I feel fortunate to have found Voip.ms. An excellent company.

Original Review
I have been using voip.ms for a year or so and have had no problems.

It was easy to set up once I realized that it can do more than deliver an incoming call to your phone and that there are all kinds of ways to move the call around and filter it before the phone rings or does not ring. That is probably more a comment on voip in general compared to pots, but voip.ms certainly has a lot of ways to route the incoming call.

I also use a sub-account with the voip option of my cell phone to make practically free calls from wifi hotspots.


member for 1.6 years, 7 visits, last login: 37 days ago
updated 5 days ago

Comments:

emjayef

join:2007-11-25
Pleasant Hill, CA
Reviews:
·Astound Broadband
·Anveo
·Comcast

On my list, too

I'm getting an Obi110 tomorrow, and researching VOIP providers for my long-time landline number. So far, it seems like Anveo has a feature-set I like, but voip.ms is also a consideration - I just haven't found as much info on them. I think we would be fairly low volume, so the cost may be similar, although Anveo has a plan with free incoming calls and E911 service for $2.80/month.

I'm interested in how you stop telemarketers. Can you cut out robo calls easily? Are IVR rules easy to setup?
JoeBtfsplk

join:2013-06-09
Los Angeles, CA
Reviews:
·voip.ms

Re: On my list, too

Once you get the gist of them, it is very easy.

To stop robocalls, you make a recording, either with your microphone or using one of the online text to speech sites - www2.research.att.com/~ttsweb/tts/demo.php is a good one.

My recording says 'Enter 1 to ring the phone'

Then upload the recording to voip.ms by going to DID Numbers / Recordings.

Then create the IVR by going to DID Numbers / Digital Receptionist (IVR).

Give the IVR a name, for example: Enter_1

In one of the 'Digits' fields, enter a 1.

Next to that, under Destination, you can have the incoming call go wherever you want it to when the callers enters 1, prompted by your recording.

You probably want to send it to: Main Account SIP/xxxxxx, where 'xxxxxx' is your userid. That will ring the phone.

Under DID Numbers / Manage DIDS, edit your DID and specify Enter_1 under Routing / IVR

Whenever someone calls you, they will hear your recording. If the caller enters 1 your phone will ring. If he does nothing, or anything else, the recording will play twice more and the phone will hang up.

This may sound complicated but it is really pretty easy once you play around with it. The nice thing is that once you learn the drill for routing a call one way, all the other ways you can route it make sense, and you can, for example, send all calls to a Time Condition, so that in the daytime the caller gets the 'enter 1' message, but at night gets 'enter extension' or voicemail or whatever you want to ensure domestic peace.

And you can trump all that by using DID Numbers / CallerID Filtering to whitelist certain numbers.

Review by Maxx2006 See Profile

  • Location: Cambridge,ON
  • Cost: $3 per month
Good "Extremely easy setup, good quality."
Bad "None"
Overall "Great Product"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·TekSavvy TekTalk
I set this up as a secondary line on a cisco ata 122. I added $ 25.00 to the account and ordered a DID using premium routing for Canada. Was up and running in under 1 hour.

Spoke to tech support on voice mail and call display setup via live chat. Extremely helpfully tech support.

I will be back to update my review in a couple of months.

Edited: Cost probably $ 2 - 3 / month, not the $ 1 / month i inserted originally.

Dec 10, 2014
Ported our main line over without any issues. I just love the IVR setup. Added E911 to the main line

Jan 2015

Have recently bought a Grandstream 715 phone,enjoying using it.

member for 1.9 years, 378 visits, last login: a few hours ago
updated 5 days ago

Comments:
OzarkEdge

join:2014-02-23
USA

Reviewed cost

DID costs $0.99/month plus $0.50 setup fee. e911 costs $1.50/month. PAYGo US/CN Premium costs $0.01/min. Minimum deposit costs $25.

VoIP.ms can only cost $1/month if you don't use it for 212.5 years.

OE

Maxx2006

join:2013-02-02
Cambridge, ON
kudos:2

1 edit

Re: Reviewed cost

I do not require E911 as this is a secondary line at this moment to meet some requirements. I have edited my costs to between $2 - $ 3 / month.
grand total

join:2005-10-26
Mississauga
kudos:2
said by OzarkEdge:

VoIP.ms can only cost $1/month if you don't use it for 212.5 years.

Huh?

Review by tmcb82 See Profile

  • Location: Hilliard,Franklin,OH
  • Cost Contract price not specified.
Good "Very flexable and reliable."
Bad "Pay as you go (not really bad just hard to predict)"
Overall "A great choice for those in need of reliable service with many options."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
The control panel is filled with all kind of options! It truly puts you in control of how your phone service operates. It is very reliable and has many proxies all over North America to help reduce latency. Finally, to clarify what I put in the bad section. It's not really a bad thing just difficult, because it's pay as you go service your never quite sure how much you'll spend each month. However, their pricing is still very affordable (Roughly, 1000 minutes per $10 depending on the options you select).

member for 12.8 years, 3245 visits, last login: a few hours ago
updated 23 days ago

Comments:

Review by StaticJitter See Profile

  • Location: Toronto,ON
  • Cost: $1 per month
Good "$0.99 DIDs, 6-second billing, SMS support, very affordable rates, no mandatory 911, no hidden fees, no monthly contracts"
Bad "None"
Overall "The best voip service you can have."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Website: Simple, technical, very efficient and extremely fast. No flash animations, no childish rainbows, no other garbage. Just the information you need, absolutely LOVE it. Top quality engineering.

Ease of Installation: Very easy to install, just follow the instructions for your softphone/ATA on wiki.voip.ms, I personally use free X-Lite softphone and it works great with Voip.MS

Call Quality: Excellent. For best call quality use G.711uLaw, however if you have limited bandwidth then use G.729 or GSM.
I made some measurements:
Codec - Bandwidth
G.711uLaw - 10.7KB/sec
GSM - 4.5KB/sec
G.729 - 3.8 KB/sec

Reliability: On Premium route reliability is rock-solid 24/7/365. On value (if you're cheap like me) the reliability is also very good, but very rarely international calls don't get through (request pending), just dial it again and it works. But my destination is very ghetto, they have old analog phone lines over there with pulse dialing and crap wiring, so it's probably the reason, not Voip.MS, since my Canadian calls have absolutely no problems on value.

Tech Support: Voip.MS support is very good. Everytime I needed them they answered promptly, but I needed them mostly for billing. In general I don't need tech support.

Value for money: 1000%
Since I signed up with Voip.MS my international and domestic calls altogether total to less than half of what I used to pay. In fact I paid more just to have a landline with Bell. It's like I died and gone to heaven pretty much. Love this company.

member for 4.8 years, 216 visits, last login: a few hours ago
updated 44 days ago

Comments:
OzarkEdge

join:2014-02-23
USA

Cost

If your cost is $1.00/month and a DID costs $0.99/month, then you must be talking no more than 2 minutes per month at the CA Value PAYGo rate of $0.005/minute.

OE
--
My VoIP Project Notes

Review by sheytoon See Profile

  • Location: undisclosed location
  • Cost: $3 per month
Good "Very good VOIP service provider"
Bad "Intermittent issues can be hard to troubleshoot"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
I have been very pleased with voip.ms overall. I've used their services with Obihai OBI100, Linksys PAP2T and SPA2102, as well as soft clients on Android and iOS. The service is reliable, call quality is excellent, and there are a ton of features that are available, which are working well.

Overall I am saving $40 a month compared to Bell Canada, and I have a lot more features and flexibility. The only small problem I've had is trying to troubleshoot a few (very rare) issues with one-way audio and calls not going through. Tech support didn't seem too interested in trying to find the cause of these issues, and they kept suggesting I try different servers. For now, the issues are quite rare, so I haven't pushed for answers. I don't really like the fact that they can't (won't?) go back and look at call logs to do further investigation.

On a separate note, I wish voicemail notification emails could be sent to more than one email address at a time.

member for 1.8 years, 22 visits, last login: 46 days ago
updated 46 days ago

Comments:
Stewart

join:2005-07-13
kudos:28

forking voicemail notifications

> I wish voicemail notification emails could be sent to more than one email address at a time.

Many email providers such as Gmail allow you to selectively forward messages that meet specified criteria.

For example, if you receive voicemails in your Gmail account, you could set it up (Settings -> Forwarding -> creating a filter) so that the notifications from VoIP.ms get forwarded to your wife's address but also remain in your inbox for you to listen.

If your present email account doesn't have this capability, you could get such an account from a free provider and set it up to forward your voice messages to two or more addresses. Thereafter, you shouldn't have to log into that account at all, except to make administrative changes.
zeke56

join:2009-03-22
Naperville, IL
Reviews:
·Ting
·WOW Internet and..

Troubleshooting intermittent issues

I agree w/ your comment about troubleshooting intermittent issues. I felt like tech support basically wanted me to troubleshoot problems like those you described using trial and error. It's hard to believe they don't have a more definitive way to diagnose such problems.

Review by Goggan See Profile

  • Location: Burlington,ON
  • Cost: $7 per month
Good "Cheap But Very Good"
Overall "Cheap But Very Good"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
I won't detail the good sound, excellent reliability, and pbx-like range of features of voip.ms, and I won't mention how all those features are easy to use by a non-techie person like myself, but instead will mention just one nice thing, and that is their SMS service.

It is supposedly in Beta, but it has worked flawlessly for me for a year or so, whenever they started it. I use it frequently to 'keep in sync' with friends and relatives as they run here and there.

Voip.ms was supposed to start charging for it in April but it has remained free. Free or not, it is a nice deal, and just one of the many things that make Voip.ms the best combination of features, reliability, and ease of use.

member for 229 days, 2 visits, last login: 65 days ago
lodged 65 days ago

Comments:

Review by vitesse See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $3 per month
  • Install: about 1 days
Good "price, quality, feature"
Bad "give me time to find something...."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

This is definitively something everyone should try.

Technical support seem good so far.

Price is unbeatable. 30 to 80 time less expensive than Bell Canada, my local phone company.

I now use 60mbps download, 10mbps upload cable connection from ElectronicBox. Every call seem to have consistent quality.

After 6 month of test, waiting Bell contract to expire, I ported my phone number with them. It took 7 day and it has been a smooth transition. I now have two phone number, but will keep the one I bought to try Voip.ms for testing or disa purpose

Probably not for everyone as you have to configure your system yourself.

For almost a year now I use Siemens C610a-ip phone system. The sound quality is unbeatable in HD and G711U. It's simpler to use and don't need the twisted pair telephone line that is inside house anymore.

I still use this service and they now offer more side service than before. Really like this company

member for 12.1 years, 2108 visits, last login: a few hours ago
updated 71 days ago

Comments:

RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice

1 edit

Using voip.ms for cheaper long-distance on my Bell Canada line...

Hello:
Where my cottage is located, north of Montreal, Bell Canada only offers telephone & satellite TV - this means that I cannot get the 3 product bundle price for long-distance, which is $10.00 per month (unlimited Canada & USA). I would have to pay $34.95 - the unbundled price.

So, I set up a $5.95 voip.ms number in the 819-717 (St-Jovite) exchange which is a local call from my exchange 819-687 (Arundel). I use their DISA functionality to give me an outgoing dial-tone. Bottom line is I can call anywhere in Canada for $0.0052 per minute plus the monthly charge.

Yak.ca is cheaper if you use less than 3.3 hours per month, and, Bell (at $34.95) is cheaper if you use more than 92.8 hours per month.

I also use a $5.95 voip.ms phone number on my cloud hosted PBX which uses the DISA functionality to give me a dial-tone on Google Voice for free calling.

All of this without using my 'marginal' internet connection plus an ATA.

My no-frills Bell Home Lite line costs $36.95 per month - if I had better internet here, I'd trash that too.

Just testing the options...
--
Rob.
Blog: »googlevoiceforcanadians.com/
"Mankind" is a misnomer.

vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

This is possible to run voip even on 3g modem, so it's not that hard to get rid of your bell line.

RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

Hi vitesse:
I am not sure I understand what you are suggesting but if '3g modem' means "cellular", we don't get reception there.

Is that what you meant or is it something else?

I sure would like to dump Bell!

Rob.
--
Rob.
Blog: »googlevoiceforcanadians.com/
"Mankind" is a misnomer.

elvey
Spamassassin

join:2001-02-17
San Francisco, CA

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

said by RobThompson:

Hi vitesse:
we don't get reception there.

How do you get online to post? I think the implied suggestion is to use that if you can.

Which makes me wonder if you're on dial-up and how well VoIP works over dial-up. I can think of reasons for it to work fine in most cases, but dial-up is so rare where I am I can't recall someone trying it.

RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

Hi elvey:

I do have internet from Groupe-Acess. But it is LOC WIFI and the reception of that is not great either. I do pay them an extra $10.00 per month for 0.400 Mbps upload, which is the bare minimum for voip. But, do the the reception issues, conversations on my Obi or my ipPhone can be simply useless.

All of this to say, that is why I wrote my post - I don't need "internet" to save some money on long-distance if I use voip.ms where my cottage is.
--
Rob.
Blog: »googlevoiceforcanadians.com/
"Mankind" is a misnomer.

elvey
Spamassassin

join:2001-02-17
San Francisco, CA

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

400 Kbps is plenty for most VoIP if that's all that's in use. For authoritative data, see, e.g. the chart at »www.cisco.com/c/en/us/support/do···ume.html
About half the CODECs would even work OK over a modern modem on a regular phone land line. If you're getting bad or useless VoIP service, it's likely because of reception or latency issues, so I'd test for latency and jitter. But it sounds like you know what you're doing and have pretty high service quality expectations, which is why you're keeping the $36.95 land line.
--
AT&T is the world's second-largest SpamHaus and leads an
Organized Crime Syndicate. Also see TURN.org or UCAN.

RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice

1 edit

Re: Using voip.ms for cheaper long-distance on my Bell Canada line...

said by elvey:

which is why you're keeping the $36.95 land line.

Around the cottage, most people keep the Bell line for their alarm system - at the moment so do I.

I am working with a member of this forum (Voip2Go) on using my Groupe-Acess internet for my ADT alarm. If that works ok, I may drop Bell and put up with the sometimes poor voice quality on the voip phone. Also, I may remove some trees which are too close to the house anyway.

Most this voip over telephone research is for people in the area who are getting hosed for long-distance and who would never consider using VoIP, especially the older people who like the security that a copper wire provides, given the frequent power outages in the area.

--
Rob.
Blog: »googlevoiceforcanadians.com/
"Mankind" is a misnomer.

Review by srinigar See Profile

  • Location: Hoboken,Hudson,NJ
  • Cost Contract price not specified.
Good "Nothing But The Best"
Overall "Nothing But The Best"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Callcentric
Updated October 4 2014
They have added call confirm so that I can answer with my cellphone when the home number is dialed. The SMS is very handy. I cannot remember when I have had a problem with the service. Voip.ms has it all and at a cheap price.

Updated April 20 2014
Reviewing these guys is boring: the service just works, and handles calls in any way short of having a PBX that I can ask for.

+=+=+=
I am a long-time, 3 years+ user of voip.ms. I do not use it heavily, but over
a long period of time I can hardly remember a call that did not
work, or that sounded under par.

It has been used with basic sipura/linksys ATAs and a medium-speed
dsl line.

What makes it stand out for me is the extremely 'fine-grained'
call-flow handling and the ease with which it can be manipulated.

For example, I can have a given caller-id routed to one destination
at certain hours of the day and/or certain days of the week, and to
another destination at other times.

Some calls ring through immediately - relatives, friends - while
others get a greeting and an invitation to enter an extension to
ring through, failing which they go to voicemail.

You can cause a given extension to get a dial tone, and then dial
out anywhere at voip prices.

There are a lot of possibilities, and even somebody like me, using
it as a home phone only, can find uses for many of them.

Basically, for me it means no more telemarketers or cranks. I hear
only from people I want to hear from, when I want to hear from
them.

The price for this? 1 cent/minute to call out to the US using a Premium route, less
than 2 cents/minute to call most European countries.

See »voip.ms/rates.php for a list of rates.

There is a large selection of DIDs (telephone numbers) for almost
everywhere in the US - see »voip.ms/dids.php for US
numbers.

They really give a lot of value for the money.

If voip.ms were feeling pinched for cash, I do not think they
would lose existing customers or turn away prospective customers,
if they raised their prices a bit.

member for 2.2 years, 13 visits, last login: 96 days ago
updated 104 days ago

Comments:

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·callwithus
·T-Mobile US
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Huh?

Netherlands /KPN mobile $ 0.221
Belgium/ BASE mobile $ 0.245
Germany/E plus $ 0.15-0.18
Czech republic/mobile $0.199

Actually, you will have hard time to find providers which are MORE expensive than the rates above.
Land lines are better, but still nothing to write home about .
VOIP.ms may have it's charms, international calling is definitely NOT a part of it.

srinigar

join:2012-11-13
Reviews:
·voip.ms
·Callcentric

Re: Huh?

You cited 4 European mobile rates, which are used, I am guessing, by a tiny fraction of Voip.Ms callers, but you say:

VOIP.ms may have it's charms, international calling is definitely NOT a part of it.

as if they are the bulk of international calls made by Voip.Ms subscribers. To give a more accurate perspective, here are the non-mobile rates for those countries:

Netherlands 1.93 cents/minute
Belgium 2.11 cents/minute
Germany 1.43 cents/minute
Czech 2.18 cents/minute

Pretty good rates - better than some North American providers charge for calls within the US.

You also say:

Land lines are better, but still nothing to write home about .

I would say that 1 cent/minute outgoing and incoming is pretty good for a provider with Voip.Ms's reliability, array of features, and good sound.

Review by DoctorStinky See Profile

  • Location: Brunswick,Cumberland,ME
  • Cost: $20 per month
  • Install: about 7 days
Good "Good Call Quality, Decent Uptime"
Bad "Weekend Support Could be Better"
Overall "Reasonably Stable"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update 10/12/2014:

Call Confirmation is finally available, and it appears FAX is on the horizon. I'm mostly happy with the service's reliability since their upgrade to new severs. On the downside, I've experienced occasional loss of registration with no apparent connectivity issues, and call quality does not seem to be as good as it was a couple of years ago with digital artifacts and occasional dropouts. Overall, though, I'm happy with the service and definitely feel I'm getting value for money spent.

Update 7/16/2014:

The feature I've been pining for since 2010 is still not implemented, after multiple commitments from a senior officer that it would be available "real soon now." The back end functionality to support it has been available since early 2013, yet they still haven't delivered. I think it's time to reevaluate the competition.

Reliability downgraded: Call confirmation is necessary to reliably receive inbound calls when a cell phone is part of the ring group. Because it's not available, my reliability has suffered.
Tech support downgraded: Multiple commitments from the company to support this functionality "real soon" have not been met.
Value for money downgraded: The competition is looking better and better. Both Callcentric and Anveo have figured out how to do what I need and have been offering it for years.

Update 1/21/2013:

While I still haven't seen the features I need implemented, I do feel the need to upgrade my reliability rating. While other VoIP providers have had catastrophic outages, VoIP.ms' service has remained essentially uninterrupted for me.

As I write this, a multi-site upgrade is underway and I'm hopeful this will provide the platform required to support answer confirmation soon.

Update 5/25/2012:

More than 3 months after my last update, VoIP.ms has still failed to implement Multi-Ring Answer Confirmation, FAX Support, and SMS . . . these were the highest-priority features as claimed by their management in January of this year. If you're looking for inexpensive calling and an unexceptional feature set, this is the place.

Update 2/13/2012:

I've grown impatient with VoIP.ms' release of new features. Due to the spotty cell phone coverage in my area, it is impossible to implement a call-forward as part of a ring group; when out of cell range, calls go immediately to Verizon Wireless voice mail. This makes it impossible to pick up the call from one of my home phones until I deselect the call-forward from the ring group. The promised "Multi-Ring Answer Confirmation" feature would eliminate this issue, but the projected release date of October 2011 has come and gone with no comment from the company.

FAX is nearly unusable; most of my faxing is to company headquarters, through an 8xx number. The free routing used for 8xx call completion does not support the line quality needed for reliable faxing, and no support is offered for codecs that enable robust fax capability.

Since my original review, I've experienced two outages (more than 15 minutes in duration) during peak calling hours, and I've seen multiple call completion failures. While I'm hopeful that these are simply "growing pains," I'm dismayed by the lack of progress on innovative (and in some cases fundamental) features.

Original review follows:

My configuration consists of 2 DIDs, with 4 sub-accounts handling 2 Linksys PAP2Ts at two separate locations. I've configured Line 1 on each PAP2T as the Ring Group to which calls for one of the DIDs is routed, and Line 2 on each for the Ring Group for the 2nd DID. This is the capability that sold me on VoIP.ms; I have primary and secondary residences, and I wished to receive calls at both without having to reconfigure anything. That was something I could *not* do with Vonage, at least without spending a whole lot of money on a monthly basis.

I've had only one significant issue since joining, and that was with an outage that affected the New York server. It was fairly short in duration, though (less than 30 minutes), and was more a frustration than having any significant personal or business impact.

My "Bad" comment regarding weekend support is related to the fact that there's no one around to support porting issues on the weekend. Vonage dropped my first DID on a Friday (requiring VoIP.ms to scramble to get it added to my account), then dropped the second one on Saturday. VoIP.ms was unable to address the issue until Monday when the office was staffed again, and unfortunately it was the DID that I receive most personal/family calls. Vonage is not without blame in this, though; no FOC date was provided so everyone was caught off-guard.

I've since recommended VoIP.ms to a number of friends and co-workers. I'm very pleased with the service.

member for 3.2 years, 1206 visits, last login: a few hours ago
updated 110 days ago

Comments:
Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13

Out of curiosity...

Out of curiosity, which VoIP providers would you consider to have a feature set better than VoIP.ms? That is, with all of their features, plus full support of SMS and fax?
DoctorStinky

join:2011-11-10
Brunswick, ME
Reviews:
·voip.ms

Re: Out of curiosity...

Both CallCentric and Anveo offer hunt groups with Answer Confirmation, as well as inbound and outbound FAX. Anveo offers SMS (CallCentric does not).

VoIP.ms has been promising FAX and Answer Confirmation for close to a year now, with constant commitments that these features would be coming "soon."

As far as the rest of the features are concerned . . . the ones that are important to me are offered by all three vendors and many more. My initial attraction to VoIP.ms was its support for Ring Groups, as I have both a home and vacation property that I split my time between. However, adding a cell phone to such a ring group without call confirmation significantly impairs that functionality.

The one fundamental advantage that VoIP.ms has is in toll-free/8xx outbound calling . . . it's free and is the most significant reason I have not switched to another service.

lhkm

@telus.net

cell voicemail doesn't work with a ring group

I now have my cell phone as part of a ring group. You need to disable the voicemail on your cellphone in order to make it work. I have let everyone important to me know to just call my voip.ms DID all the time (easy for them) and then it will failover to voip.ms' voicemail if there is no answer. I much prefer voip.ms' voicemail to my cellphone one, plus there's only one to check.
MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:4

Answer Confirmation

Just to confirm that indeed, the new updates being deployed will allow us to offer answer confirmation.

As a matter of fact, the very first two important features we'll release after all servers have been updated, is centralised voicemail and answer confirmation.
--
Martin - VoiP.ms
DoctorStinky

join:2011-11-10
Brunswick, ME

Re: Answer Confirmation

I very much look forward to updating my review when that happens, Martin.

Thank you.