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Yak Communications page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 16 reviews (9 good) (6 bad)
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Review by chrisx112 See Profile

  • Location: Richmond Hill,ON
  • Cost: $60 per month
  • Install: about 5 days
Good "Unlimited Internet at the lowest price I've ever paid for top-notch quality"
Bad "Doesn't feel normal that I don't have to call tech support"
Overall "HIGHLY recommend. surprised by the negative posts people have experienced.."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

To start off with, I've been with Rogers and Teksavvy. Now, with Yak. Finally satisfied with service that doesn't continuously have hitches.

The reason I left Rogers was just for the price. It was costing me $80/month to maintain my Internet plan and another $40/month for a basic home phone plan. I stayed with them for over a year until I realized that the only reason I stayed with them is because everyone else did - you assume the quality is better because they're more expensive than the more reasonably-priced services. Well, I was wrong! I heard TekSavvy used Rogers Internet for a lower price and moved to them. The experience began terribly from the beginning. The technician was supposed to come on a Monday between 8am and 12pm, so I decided to take the full day off from work. But, the technician never came.... Then I waited from 12pm onwards. The technician STILL didn't come. I got on the phone with them right away and told me they would have someone over for the weekend since that's there next opening. This time they did show up but they made me waste a full day of work waiting for them. Everything was great. Internet was fast, it was very reliable - no issues. Until the end of my 4th month when I started seeing hidden fees kick-in after their "3-month promotion". I called customer service to confront these charges and made sure they take them back because I wasn't going to pay for them. We were both in agreement, but one week later, they took away my service! Who does that!? From there I just cancelled it. I couldn't do it anymore.

I then came across to Yak where they had their unlimited Internet packages. I got the Turbo, 20 mbps at $60.95/month. This Internet was amazing. Just like how it was when I was with Rogers, but much cheaper because this was Unlimited! No more TV needed! I just stream or download everything off the Internet, maybe even get Netflix soon. No reliability issues. No hidden fees. No contracts. And no making me waste a full work day to wait for them to install my Internet. THIS is why I'm surprised of the negative posts people have experiences on this forum. They seem to be improving a lot in the last few months, even revamped their website. I HIGHLY recommend their high-speed Internet service.

member for 18 days, 0 visits, last login: 18 days ago
lodged 18 days ago

Comments:

Review by codfish See Profile

  • Location: Toronto,ON
  • Cost: $61 per month
  • Install: about 15 days
Good "High speed, stable speeds, price, no UBB"
Bad "Modem needs to be configured with customer support, not packaged with line filters as ordered"
Overall "Very good, FAST, stable, service on Fibernetics network."
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Value for money:

I switched from Rogers to YAK's "YakPak" for $61 with unlimited internet at 10 Mbps down and phone service with 800 long distance minutes and a host of features in the internet/phone bundle. Rogers internet was good, but kicked me off its home phone to Primus (all-time low for bungled billing and frustration btw) due to my unwillingness to have a self-powered phone modem installed (the power grid in the old part of Toronto has failed twice for days in recent memory). Kind of p'd me off. YAK is offering Fibernetics network in my neighborhood so I thought I'd try it. The price and service could not be better. The promised speed (minus some overhead) is excellent, but is better because Rogers seems to shape its bandwidth. After about 2.5 months I haven't noticed any downtime, or service issues. My only complaints have to do with not receiving the line filters I ordered with the service, which meant spending $5 each on The College/Spadina strip instead of the filters for $1.50 offered by YAK. I received the basic Thomson 1 port modem with the package which arrived as planned. I see all sorts of bad legacy reviews for YAK, but I have been nothing but pleased with the service to date. The price is right--and YAK gives you a free month to try everything out. Customer service is friendly and seems to follow up. By the sounds of it has responded to complaints from the past. If you have the chance to switch to YAK's Fibernetics network, consider my good experience.

After more than 13 months, YAK is still as stable and quick.

However, YAK is no longer YAK:

YAK (AKA Globalive) has seemingly sold its DSL and non-VOIP home phone services to a company called Voice Network Inc. I haven't noticed any difference in service or speed (except for a 5-hour internet and phone outage one day, likely just a coincidence). I confirmed with Voice Network Inc. by phone that my package pricing and services will remain the same, with Fibernetics (purveyors of worldline.ca and freephonline.ca) remaining as the backbone for my DSL service. The new company's CSRs seem to be on the ball, but I've had no real technical issues or meltdowns that needed special attention or troubleshooting. Let's hope the joy continues.



member for 3.1 years, 12 visits, last login: 2.1 years ago
updated 2.1 years ago

Comments:

Review by clwguy See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Use to be a great company"
Bad "No longer a great company"
Pre Sales information:
Install Co-ordination:
Connection reliability:
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I used to be a very happy yak customer but moved to an area where service was not available. This month I moved to new digs and was thrilled to find out that yak could provide service to the new area, signed up again and waited with glee for my installation date on the 5th. That evening I called Yak to inquire about my installation and was informed that it hadn't been done. Damn! (Side note: YAK sold their business to another company and was in the 2 week transfer process... tech support automatically goes to the new company that couldn't do squat and I was then redirected back to... YAK... What the F?)) I was then informed that the earliest date they would be able to install was on the 10th. What The F???? My livelihood depends on internet access and that is why I called far in advance to ensure the internet would be on and working when I moved in. Their response to this whole debacle was was basically a shoulder shrug. And that ended my relationship with YAK.

member for 2.2 years, 4 visits, last login: 226 days ago
updated 2.2 years ago

Comments:

Review by Mr_Fix_It See Profile

  • Location: Barrie,ON
  • Cost: $6543 per month
  • Install: about 10 days
Good "Whats not to like, everything works just as it was advertised. Speeds as advertised 10MB/1MB"
Bad "Been with them a year now and not one bad thing to say."
Overall "No contracts, No hidden fees, No Bullshit, CSR's that speak english"
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I have been with Bell, Acanac and Teksavvy. I have been ripped off by them either by DPI(Bell), CSR's that lie(Bell, Acanac & Teksavvy) and most importantly charged for service calls without proof of repairing anything.
I have be told my equipment was the problem.(Acanac & Teksavvy)
I have been told that my phone lines were the problem.(Acanac & Teksavvy)
I have been told that there is nothing wrong with the ISP equipment and it was an issue on my end.(Acanac & Teksavvy)

When Teksavvy CUT OFF MY INTERNET WITHOUT WARNING numerous times because of a so called billing issue on an internet account that was paid for an ENTIRE YEAR. You heard me correctly they CUT OFF my internet that had been PREPAID for an entire year without warning because I refused to pay a $100 dollar service that was bogus. Extorting money for a service call that didn't fix anything and you bill me 5 months later without any proof of service. The entire issue was on your equipment and you even admitted it in your own forums that there was a problem with your blade server crashing.
FUCK YOU TEKSAVVY !!

I made a call to Yak who was able to connect me IMMEDIATELY and get me back online within minutes and port over my phone number and long distance with only one simple phone call and NO transfer fees.
I now have a 10mb internet connection that is perfect and I am using the same equipment that both Acanac & Teksavvy said was the problem.

Amazing that my problems disappeared simply by switching to a company that has their own equipment and doesn't make excuse's blaming their competition.



member for 5.4 years, 1228 visits, last login: 293 days ago
updated 2.3 years ago

Comments:
25139889

join:2011-10-25
Toledo, OH

:-)

Good Luck!

Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
kudos:1

1 edit

Re: :-)

Just to assure you the price is correct..
I am charged 57.90 + taxes which works out to $65.43 per month for a 10mb/1mb unlimited uncapped unthrottled connection.
I have a the same local number copper based phoneline that was "ported over" with 5 features and answering service plus 800 North America minutes for long distance.

Review by Mr_Fix_It See Profile

  • Location: Barrie,ON
  • Cost Contract price not specified.
Good "Whats not to like, Everthing works just as it should !!!"
Bad "Haven't really had any bad experience yet....but I will update if I do."
Overall "Worth every penny ! Works without any major disruptions. I have been a customer for over a year now and recommend Yak to all."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:

Here is a post I made that has everything you need to know regarding my Yak DSL (excellant) connection & Home phone.

»Best combination for Internet & Phone !!!

member for 5.4 years, 1228 visits, last login: 293 days ago
lodged 2.3 years ago

Comments:






Review by Drake76 See Profile

  • Location: Waterloo,ON
  • Cost: $45 per month
  • Install: about 10 days
Good "Equipment shipped promptly. Tech showed up, everything worked A-ok!"
Bad "Calling and speaking to support staff with heavy French accents (like Africa French)"
Overall "You get what you pay for"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:

Decided to go with Yak as I had painted myself into a corner. Cable was not an option and the other DSL companies were not offering the same speeds.

I called on a weekend and set up an account. For some reason, I required a credit check. I was promptly called first thing in the morning that following Monday. I was told someone would be calling me shortly to set up an install time.

A few days went by and I heard nothing, so I called Yak. I was told someone would call me any minute now. At least that is what I thought I was told. The fellow I spoke to had a very heavy accent and was difficult to understand.

Another day went by and I called again. I was told this time that it takes between 6-8 business days for someone to call to set up an install date. This person also had a very heavy accent. He was suggesting the first two people were wrong. I tend to believe they were all wrong and none of them understand Yak's system for installing hardware.

Another day went by and my modem showed up in the mail. I had no warning this was coming, and it was never discussed. Within a day I received a call and had the install date confirmed. The following week the technician would show up some time between 8am and 5pm. I let the lady know that was crazy and she could narrow the time down to a window of a few hours. I was told they could do between noon and 4. I said ok.

At 3pm, the tech showed up. He appears to know his stuff. He gave me a free telephone jack filter as none were shipped with my modem. He tested my line and found that I had 9.1mb down and 1.1mb up. He finished hooking me up and I was in business.

I have tried speedtest.net and found they are reporting my speed to be 5.2mb down and 0.81 mb up. Not sure why there is a discrepancy.

For the time since it was installed it has been a solid connection with no issues. So far so good.

member for 2.6 years, 19 visits, last login: 1 year ago
lodged 2.5 years ago

Comments:

Review by crt See Profile

  • Location: Kitchener,ON
  • Cost: $65 per month
  • Install: about 7 days
Good "Unlimited bandwidth, fair pricing bundle with home phone"
Bad "Terrible speeds and customer service"
Overall "Do not sign up with Yak"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·TekSavvy Cable
Package: 10/1 on Fibernetics and home phone

I was able to get a special bundle offer from Yak, includes home phone and internet. The unlimited bandwidth is what attracted me the most, though. Unfortunately, the speeds are just terrible - below is the BEST speeds I've ever managed on a TP-LINK 8616 modem.

»www.speedtest.net/result/1184671118.png

When I called in to get some answers, their tech support was completely worthless. Switching to TekSavvy cable ASAP.

member for 3.2 years, 84 visits, last login: 327 days ago
updated 2.8 years ago

Comments:

Review by dsoegiarto See Profile

  • Location: Ottawa,ON
  • Cost: $59 per month
  • Install: about 12 days
Good "unlimited internet. good bundle price. reliable connection. very good speed."
Bad "bad install coordination."
Overall "aside from the worst install coordination ive ever seen, if you're happy with the speed, then it's great."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Coming from Rogers, and having experiences with Bell and Cogeco, the unlimited, no usage-billing high-speed internet is a lifesaver - if you can call it high at all.
If you have no issue with your current provider regarding the monthly limit or usage, then I recommend not going through the painful transition.

To be correct in terms of the installation scoring, the order and install co-ordination is actually pretty good. It's the execution that was bad.
After promising they would notify me when a technician is ready, they didn't.
After confirming that a technician will come over to look into some problems, nobody came.
After sending me the modem package, they completely forgot any DSL filter.
Even between installation team, sales, and tech support, there seems to be zero communication.
Bottom line, the installation was almost a nightmare.

***SEE UPDATE BELOW*** To top things off, the speed they were advertising was 10Mb. During the pre-sales discussion they mentioned due to my location, I'm only accessible to 5Mb. Once the net start flowing, I'm getting 2.7Mb max. Line quality was at 3Mb down. I'm not a happy camper.

Now, all said and done, the support and quality (well i had to buy my own filter for $3 instead of having them to send me one with $10 shipping fee) of both the internet and phone was really good. The net doesn't drop the past few nights and the calls are crystal clear. Line quality was solid with low latency. I can check my billing online and they charge me exactly what they would - which is a far cry from Rogers.

All in all, if you're looking for an unlimited connection with a good price and a phone, you should check Yak out.
If you don't care about monthly billing and very particular with how fast you can download, then look elsewhere - especially if you're expecting a decent install process.

Ah, and the modem they sent me was a SpeedTouch 516 v6. Pretty nifty little thing.

******** UPDATE JUNE 2011 ******

After a troublesome install, they bumped my speed to the 7mb profile, then dropped it to 6mb a week after. I have been enjoying a full, stable, speedy 6Mb download the last 7-8 months.

I've updated this review to reflect higher rating, fairly good service, but definitely worth-the-penny product. Plus, no contract is nice.

I would recommend Yak to anyone looking for a stable unlimited good price DSL in KW area.

member for 4.2 years, 218 visits, last login: 6 days ago
updated 3 years ago

Comments:

Review by BryceS See Profile

  • Location: Waterloo,ON
  • Cost: $53 per month
Good "The service is very fast during summer and Sept-Apri is 1-4mbps"
Bad "Yak took about 3 1/2 weeks to get it installed properly."
Overall "If it works then you are getting great value for the money."
Pre Sales information:
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Value for money:

My Other Reviews

·ELECTRONICBOX
I ordered Yak Communication's 10mbps service that is available in Waterloo, ON due to Yak using a local CLEC (Fibernetics) DSLAMs instead of the ILEC (Bell Canada) DSLAMs to provide ADSL2+ service.

The major problem with getting the service installed was getting Yak to place my DSL line on Fibernetics equipment instead of Bell Canada. This took 3 1/2 weeks to complete and had no DSL service for over a week.

Once the service was up and running at the start of the 2nd week of May everything ran smoothly. I was surprised that my 10mbps service is actually 18mbps due to my close proximity to the central office.

The monthly price of $53.00 including HST provides great value for the money.

The price breakdown is $36.95 + $9.95 (Dry Loop) + $6.10 (13% Tax)

There are occasional PPPOE dropouts, which cause me to be without internet for a few minutes every couple of weeks, but besides that the service has been stellar.

No contract, no throttling, no download cap.

This service is severely oversold and when school is in it is very congested and the service sucks.

Attachments:
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member for 6.8 years, 2433 visits, last login: 2 days ago
updated 3.3 years ago

Comments:

Review by drewread See Profile

  • Location: Kitchener,ON
  • Cost: $60 per month
  • Install: about 50 days
Good "Price"
Bad "Product, Speed, Execution"
Overall "If you are happy where you are - take their retention offer."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:

Ordered the YAK PAK for KW area ("10mb" fibernetics and home phone).

Before signup:

-Was told that if I kept my Sympatico subscription there would be no downtime.
-Was told that I "should be able to expect speeds very close to 10Mbps, as you are extremely close to our central office"

After signup:

-After finally getting the phone line switched over after 10 days, I was still on the Sympatico internet. After a call to support they told me they needed me to cancel Sympatico before they could hook up the Fibernetics - 30+ days later Bell finally got around to disconnecting me (there was some tom-foolery on bells part there I'm sure,. but YAK was certinaly no hope during this time...) 3 days later I am hooked up to fibernetics.
-noticed max speeds of 3.6MB/s using speedtest.net to Toronto. Called YAK and the NEW story is that in my area only 3MB connection is possible. This is atricious, and I will be going to the BBB with this issue. The YAK story is that they only offer "up to" 10MB connection, so if you have any connection at all then they are covered.

Pre-sales stories are completely different than the stories you will get once you are signed up - BEWARE!

Some think that they are highly oversold, I think that they are a bunch of scammers.

member for 3.3 years, 4 visits, last login: 3.3 years ago
lodged 3.3 years ago

Comments: