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All reviews of Cricket Broadband (wireless)


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Reviews:
50 reviews (11 good) (23 bad)
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Review by (hidden by request)
(review was emailed from domain live.com)
lodged 206 days ago

  • Omaha,Douglas,NE
  • $65 per month
  • "Price"
  • "un-compatible with Windows 8"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Just wanted to let you and your readers know that Cricket Broadband
modems are not Windows 8 compatible before they decide to purchase
internet service through them. Also their cusromer service department is located in Central America & terrible! Thank You, Roger Coghill
Omaha NE

Comments:






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Review by llSh0ckll See Profile
member for 316 days, 3 visits, last login: 300 days ago
lodged 316 days ago

  • Pittsburgh,Allegheny,PA
  • $49 per month
  • about 9 days
  • "No Contract, 1mbps after pay day for 4 days"
  • "Horrible in every other way."
  • "Sucks. Dont get it, unless its the only option."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Ok so this all started when i was getting annoyed of my neighbors constantly disconnecting free wi-fi. I decided on getting cricket, since it was supposedly "Cheap".
It was the week of christmas.

I got to say, the installation was kind of easy! All I had to do is buy it, go to my house, and put it in my laptop. Then i was good to go!

But then it went downhill
I don't remember the speed, but i remembered it couldn't load 1 youtube video after 1 hour of the service going. I was pissed at the download speed too, I can't even get a 1mbps program! It all went slow.

Ok so after 6 months of cricket internet, whenever i paid the bill, it would finally raise up to 1mbps, enough to watch a youtube video with 1 or 2 buffering, or a whole movie stream, or play in a multi player server in minecraft. Problem was, it went down once you have gone 4-5 days with it. Totally unreliable. It goes 0.50kbps-100kbps now, and I cant stand it! Its horrible! In two weeks, I will switch to comcast, so Thank God. I cannot stand this ISP anymore.
I would not recommend this iSP to anyone now, and I've been actually bad mouthing the cricket service. If you love slow internet, go ahead and give your hard earned money on these con artists!


Comments:
horseathalt7

join:2012-06-11
Reviews:
·DIRECTV

Are you for REAL?

Let me get this right.... So you were sponging off your neighbors wi fi but were bothered because it kept dropping off? Then figured you better pay for your own. Unless your neighbors were OK with you piggy backing off them (which probably slowed their own service too) you deserve what you got.
llSh0ckll

join:2012-07-09
Pittsburgh, PA

Re: Are you for REAL?

Actually yes, there were ok with it. I asked them and even done some things around there house.
catbrat90

join:2007-08-10
Cincinnati, OH
Reviews:
·Time Warner Cable

Cricket Broadband

I believe the problem you are having is that you are going over your allocated data cap. When you go over it Cricket throttle's your internet connection. They have three tiers called Light, Medium, and Heavy. Light your cap is 2GB. Medium your cap is 4GB. Finally Heavy is 8GB. If you pass the cap on your plan you will be throttled by Cricket. When you watch youtube videos that will eat through your cap fast. I would recommend you switch you plan to heavy that way you can watch youtube without blowing through your cap.

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Review by (hidden by request)
(review was emailed from domain olin.com)
lodged 349 days ago

  • Elsah,Jersey,IL
  • $55 per month



I was lied to by a cricket rep. on a chat before I purchased the broadband =
modem.i saved the chat session just incase , I asked the rep if my home add=
ress had broadband coverage.his exact response was "totally covered ,you ar=
e good to go" so I purchased the modem and the 55.00 plan .when I received =
the modem 3 days later,it was worse than my dial up connection .i called co=
stumer support and a rep. there told me NO you don't have coverage at that =
address that might be why it isn't working properly.so I asked him if I sen=
t it back because I was LIED to in a chat session ,and I have the proof, co=
uld I get a 100% refund.he then told me no you have had the service for 3 d=
ays now and that the 55.00 that I spent on the first mo. service would be d=
efaulted ,but the would refund the cost of the modem if I send it back to t=
hem in 30 days at my expense .i then told him I just received the modem yes=
terday .he said it starts the day you place the order" sorry, company polic=
y" I called the BBB and filed a complaint .I'm sending the modem and the c=
hat session with my home address high lighted and where the rep told me tha=
t I was totally covered and good to go. I think this is not a very good com=
pany when you have proof that you where lied to and they just say sorry com=
pany policy... I think I should get a 100% refund plus what it cost me to =
send the product back,because if the rep would have told me I didn't have c=
overage I wouldn't have purchased it......Would you.

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delivering it to the intended recipient, you are hereby notified that you h=
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e the original message.

Comments:

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Review by Duramax08 See Profile
member for 4.8 years, 2241 visits, last login: a few hours ago
updated 1.3 years ago

  • San Antonio,Bexar,TX
  • $60 per month
  • about 1 days
  • "Works good for gaming, youtube"
  • "$60 for 7.5 GB cap, not that bad I guess"
  • "Works pretty good as my only connection"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Millenicom
Clearwire didnt work out, got caught tethering my iphone 4 with unlimited plan (fun while it lasted) so had to find another way to get internet since im on the edge for both DSL and cable and both companies have no intention of expanding. During the time tethering my iphone I tried out virgin mobile. Signal sucked so returned it to the store. I saw that it had a external antenna port but didnt think of it that much till AT&T started going all nazi on tethering unlimited user. I decided to bite the bullet and try out cricket. I went with them since they had a 7.5 GB plan at $60 a month so went to walmart and got the EC1705 for $30. Brought it home, activated it and had a weak signal inside my house so got the laptop and walked outside. Was getting 1 3g bars so I knew that I can get some kind of signal and decided to bite another bullet investing into this usb modem so went online and did some research.

I bought the following

antenna- »www.antennagear.net/servlet/the-···n/Detail

extension cable- »www.antennagear.net/servlet/the-···n/Detail

I plugged the antenna with extension cables to my external antenna port on my EC1705 and got a stable 3 3g bars just putting the antenna on a temporary rigged up 15 foot pole so went out back and found a old 30 foot telescopic pole that was rusty. After cleaning it up and putting a new coat of paint on it we raised it up to about 25 feet and ran the antenna cable into my room. Works almost great. Heres the speed test.

»www.speedtest.net/result/1287149766.png

Warning:I almost shitted my pants when the adapter that came with the antenna wouldnt fit the usb modem but if you got a steady hand and a nice sharp knife, just cut a little of the plastic out of the modem so you can fit the external antenna adapter onto the ext antenna port on the usb modem.

To me it seems like the speed test is wrong. Cricket provides a software program that starts the connection for the usb modem and it gives me real time statistics and it maxes out around 600 kbps watching youtube. The whole household is able to use my connection since I share the connection from the usb modem to my wireless router so whenever my computer is connected. the household is connected. Im looking into a 3g wireless router but seems a bit expensive for what they do. But for now this is working just right. Lets see what that broadband plan actually does (if anything).

-Update 6/22/11

-.-, So last month my service went out, Forgot it was prepaid so paid it right away and it was connected the next day. This months payment came around so I decided to pay it a week in advance so did so on the 15th. The cut off date arrives and BAM, everything leads me back to the cricket site. So I decided to give the CSR's a shot. I made a big mistake.

I called them, told the automated guy my info and got transfered to someone, they didnt sound like they were from India so that was a relief. Told the guy my problem and said I even have a confirmation number and he said let me transfer you over to tech support. Got transfered to tech support and the lady said let me transfer you over to broadband then said she couldnt and gave me the number. After writing it down and calling it, I found it was the number I just called......

So called them again and told them my problem. The guy said let me transfer you over to tech support. I said I was just transfered over to tech support and they said they couldnt help me and to give you guys a call again. He said Oh, let me look for the right number. A minute later he says im going to transfer you to the right place. I said ok and got transfered. Now I hit some India guy named bobby or some shit like that and I told him "my services just got disconnected and I paid a week before the cut off date, is their anyway you can help me? I got a confirm number from the payment I made". After I told him my problem, CLICK. He hanged up on me. I lold. Wow, really? This is pathetic. Seems like those reps are only good for telling you how to reset your phone by taking out your battery. This is one shitty company TBH.

Cricket is my only internet option as of now. I do get all the big boy companies like AT&T, TMO, Sprint but dont want to get in a contract since I see AT&T working on a possible DSLAM near our house, I could live with a 150GB cap. Cricket works good when it works but when it doesnt, its a pain in the ass to talk to CSR's. And when I paid my bill wayyyy in advance to avoid service interuptions and still get cut off, that really pisses me off.

Screw you cricket

Update

Its been working pretty decent lately. I can watch youtube with little to no buffer. Ive been playing l4d2 on steam and my ping on servers range from 140-280ms. Its been a little laggy but still good (unless something is updating in the background, its gona lag). What I dont like is that it tries to auto dial when I turn on the computer. Since its not set up for that, it does it a few times and I cant connect during the 5 times it warns me. There probably is a easy fix for that, I just need to sit down and tinker with it. It also bugs me that when all that auto dial stuff goes away, I can connect when I have the max of 3 EVDO bars and once im connected, it will stay at 1 bar. By disconnecting and connecting seems to fix it but also gets annoying. And one last thing. I can turn on the internet at 8am and it would disconnect itself around 6-8pm. not sure why it does that but connecting again seems to fix it. I just dread the payment deadline. Even if I pay on time I will be disconnected for 1-2 days. Its bullshit but I guess thats how it works. Im gona give those cricket cards a shot and see if it wont delay activating the services again.

Update 12/12/11

I bought a cradlepoint MBR95 for my cricket modem and I might say it works pretty well. There has been times where it would say theres no internet connection but if I plug the modem into my pc, shows I get 3/5 bars. One of the firmware updates were pissing me off, it would turn off the wireless function or disable the cricket modem to where it wouldnt connect. Ive been using v3.2.4 and it works just fine.

THE END! WOOT!

So this is my last update of my cricket service. It recently started going downhill where I was reaching dial up speeds. Said screw it, going to someone else. I went with Millenicom and getting speeds like this

[URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/1689145···G][/URL]

I have 15 days of my cricket service left, really not worth the hassle. It was good while it lasted cricket, but ill enjoy my 20GB cap vs the 5GB cap YOU NEVER TOLD ME ABOUT!

The End.

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·T-Mobile US
·voip.ms
·Sipgate VOIP
·CenturyLink

That can't be Cricket Broadband.

You must be confusing Cricket with something else, maybe you were using someone's wi-fi instead? Cricket costs $30 for 1Gb/mo which is not a good deal any way you look at it but then it's too slow to make it possible to ever use that much. Also you can't watch youtube at 600 kbps. You can start a video then pause it and wait until it loads, which takes about 3 times as long as the play time, then play it after it's finished downloading but you need around 1.5Mb to play it while it's streaming. I tried it with 1Mb measured speeds when I first got Cricket and youtube wouldn't play, all I could play without too much jerking was the slowest 400kbps stream on live.twit.com. Now that Cricket has slowed to less than 56k dial up speeds it's too slow to even get a web page to open and since they keep disconnecting me every few minutes it's not much good for anything at all.
BTW, Speedtest.net is usually widely optimistic and it also depends on the speed of the PC you run it on, a faster PC will give you faster speeds. The results you got look about average for Cricket though except the ping times are usually much longer, around 1000ms.

Duramax08
Win8 sucks
Premium
join:2008-08-03
San Antonio, TX

Re: That can't be Cricket Broadband.

Have you tried using a external antenna? that works wonders. Ill take a pic when I get home. I'll also post a printscreen the cricket program.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·T-Mobile US
·voip.ms
·Sipgate VOIP
·CenturyLink

Re: That can't be Cricket Broadband.

Yes, I tried an external antenna but it doesn't help any because all the wireless companies have their antennas within a mile of my house and I already get strong signals of 4-5 bars from them just by placing the USB device in the window. The roof antenna does increase the signal a little bit but doesn't change the slow speed any. The problem isn't a weak signal it's because they have over sold and overloaded their networks to the point that it doesn't work at all anymore. The same thing happened with Virgin Mobile, it worked pretty good when I tried it in November but by the end of Dec. it had slowed to 56k dial up speeds and was useless. If you are still getting decent speeds it's because there aren't many users signed up in your area yet but that will probably change. Like somebody else said here, the same thing always happens, first they start a new "high speed" service with "unlimited" data, everyone jumps on it and slows it down when it gets overloaded, then they put caps on it and raise the price and abandon everyone who bought into the service with useless wireless adapters they can't use, then move on to another city and do the same thing all over again. The owners and CEOs of all these crooked companies should be thrown in jail for consumer fraud and theft and it would help to solve some of the problems.

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Review by arrowslinger See Profile
member for 1.6 years, 22 visits, last login: 1.3 years ago
updated 1.6 years ago

  • Waukegan,Lake,IL
  • $65 per month
  • about 3 days
  • "Decent speeds that do not bounce around"
  • "Pricey"
  • "I use it at work so works out well."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

My purchase started from a Sprint call asking why my data has spiked? Me like a dummy "well ya see I am using my phone at work........"

Sprint employee: That is a no no (here he actually freakin snickered!) but we can set you up to use our 30.00 a month data plan sir.

Me: But I already pay for unlimited data?

Sprint employee: O no sir we are talking apples and oranges here, your using data via a hot spot.

Me: Yea its in the phone with your companies logo stamped all over it?

Sprint employee: I understand that sir but not long ago sprint decided not to allow...............................

At this point I made an excuse to hang up grrrrr been with them five years.

Anyway not to risk losing my sprint service, increasing the contract and a new phone. I started just a few minutes ago using crickets broadband mobile, 45 a month and I can decide when I no longer need it.

The install of the a A605 modem was painless just plug in accept install.

Connect to internet is quick first speed test was 1.5Mbps will update later from first evening use at work.

I only used 3gb of data tethering my phone in a month so I cant see using up the 7.5gb

I play an online game theHunter and connection works fine.

I love the fact I can pay by the month.

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Decent speeds?

I can't believe you are getting "decent speeds" from Cricket! How is that possible? Here it's useless and too slow to even open a web page.

arrowslinger

join:2011-09-24
Waukegan, IL

Re: Decent speeds?

Well I checked the coverage in the northern Chicago area, the map is fully green in my area. And north to Milwaukee WI down to Gary Indiana and west to Madison WI.

Guess I just live in a good area?
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·T-Mobile US
·voip.ms
·Sipgate VOIP
·CenturyLink

Re: Decent speeds?

The coverage has nothing to do with the speed being so slow. It's because they have vastly oversold the capacity they can provide. I have one of their antenna sites withing a mile of my house and it's still not usable. Since you are in the Chicago area there are probably lots of other options to use so it's not overloaded but here there aren't any other options.

arrowslinger

join:2011-09-24
Waukegan, IL

Re: Decent speeds?

One month speeds average in 32 days were 1.3Mbps down and .63MBps up

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Review by scottymead See Profile
member for 5.8 years, 1943 visits, last login: a few hours ago
updated 1.6 years ago

  • Post Falls,Kootenai,ID
  • $50 per month
  • about 14 days
  • "Being able to take your internet service anywhere"
  • "Nothing"
  • "LOVE IT"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I dont know whats up with all the other peoples reviews but I love the service, it works great for me, but then again all I do pretty much is Facebook and Email, I watched a netflix movie the other night and it worked great, YouTube works no problem as well.

Comments:

impatient

@leapwireless.net

cricket broadband

cricket speeds are terrible right now. don't know why but it takes almost 5 minutes to see one second from a YouTube video. i would rather go without internet than put up with this robbery of a "service". at this point, ISP shoppers should avoid cricket and their promises of DECENT SPEED (which they DID offer, but apparently no longer do). this has been going on for days. just use aol or something if you want this kind of speed.

scottymead

join:2007-07-29
Post Falls, ID
Reviews:
·HughesNet Satell..
·Frontier Communi..
·Cricket Broadband

Re: cricket broadband

Thats really weird, I think it various depending on where your at, I have zero problems, as far as speed, I dont notice it being slow. Prior I had Time Warner and their service sucks so bad that it was actually slower then Cricket, I have also had a Internet Card through my cell phone provider which is T-Mobile, now that was BAD, all it would do was drop or wouldnt connect. I have been with Comcast, Qwest, I like my little Cricket Internet Card and being able to take it anywhere with my laptop. I also have another friend here that only uses Cricket for her internet and she has no problems either. As far as YouTube, no problems here, that and Hulu. Sorry about your problems with Cricket, but really I think it depends on your location.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: cricket broadband

You must be mistaken about Netflix and Hulu. There's no way you can watch any movies with them at Crickets slow speeds. It might be possible to watch a short video on youtube, if you wait a long time for it to download first, but that's about all.

scottymead

join:2007-07-29
Post Falls, ID
Reviews:
·HughesNet Satell..
·Frontier Communi..
·Cricket Broadband

Re: cricket broadband

If I could prove it I would, I have used cricket internet a number of times to watch a netflix movie or a show on Hulu, the video quality is just lower using cricket.. But its not my primary internet, use it maybe a couple times a month. My primary internet is Comcast.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·T-Mobile US
·voip.ms
·Sipgate VOIP
·CenturyLink

Re: cricket broadband

When was that, last year? It's not any good now. I tried Cricket starting the first of January and it started out running about 1Mb down but that's to slow for any videos and it didn't even last the whole month before it got too slow to use for anything at all.

scottymead

join:2007-07-29
Post Falls, ID

Re: cricket broadband

2 months ago was the last netflix movie I watched using Cricket. Sounds like to me your connection was/is throttled. I have had no issues with it here in Washington & Idaho. Like I said the most its used is a couple times a month.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: cricket broadband

There must not be anyone else using it in your area.

scottymead

join:2007-07-29
Post Falls, ID

Re: cricket broadband

Or just good luck at the times I do use it. I hardly ever use it, im sure if I used it all the time im sure I would have issues if it was my primary internet source.

Bruce Wayne

@leapwireless.net
All I can say is that their service has left me lacking: Service and Access. hey should I buy a BIGGER package?? Guess NOT!

Cricket kill

@leapwireless.net

Deceptive and Dishonest

Cricket Broadband is the worst. It ought to be called Turtle its so stinking slow. They promise things they don't deliver like rebate cards and fast internet service. Try calling customer service, you lucky if you get someone in this country in 25 minutes or so. Squash the Cricket!

Bruce Wayne

@leapwireless.net

Re: Deceptive and Dishonest

To say the least!
I think I will look into other services!






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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.8 years ago

  • San Diego,San Diego,CA
  • $50 per month
  • "Your money is excepted fast!"
  • "Extremely poor customer service and internet speed"
  • "I upgraded from $40/mo. to $50. After a week, back to snails pace. In Aug. customers will be charged $5 extra per mo"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Cricket Broadband - Very poor Internet speed and customer service, mainly automated..could eat lunch, take an hour nap before a broken English Tech rep assist you! Does it solve the snail pace issues..absolutely not!! Trust me you will need to call more than several times! I see bankruptcy in the very near futre for Cricket Snail Band!!!

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Really Dismal Isn't It.

It won't do any good to call them so don't waste your time. There's nothing you can do over the phone to speed up their slow service no matter how much you talk about it.






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Review by The Goober See Profile
member for 12.3 years, 4230 visits, last login: a few hours ago
updated 1.9 years ago

  • Smithton,Westmoreland,PA
  • $40 per month
  • "mobile"
  • "slow speeds, dial up latency, frequent disconnects, not unlimited"
  • "Only good for people who need internet while mobile"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Verizon Online DSL
I live in a small town in southwest PA. We don't have a cable company, and I'm too far from the CO for DSL. Options for broadband are very limited. Until recently, it was pretty much satellite or nothing. In the last few months, I had noticed that wireless broadband was being offered. After doing some research I found two companies offering wireless service here. Verizon and Cricket. After comparing the two, cricket seemed the better deal.

I was told by a sales rep that the service can get speeds upwards of 700 kbps down. Thankfully, they have displays set up in their stores, so I was able to test it firsthand. The tests from the store were not encouraging, as the best speed test result I got was a mere 111 kbps down. Keeping that in mind, I bought a modem, UTStarcom UM100C, for $180 and paid the $25 activation fee. Thankfully, they have an instant rebate on the modem right now, plus an additional mail in rebate. ($70 and $50 respectively) The first month of service is also free.

Ordering was painless. I just went into the store and bought it. Brought the modem home, installed it and was up and running. A few notes on the installation: The modem requires 2, yes 2 USB ports. Also, it is important to install the software from the CD first. You will be prompted to connect the modem when it is time to do so. I'd also like to note the return policy. While I haven't had to use the policy, you lose the activation fee once you use the service. In addition, you only have 3 days to return the modem after you activate it. So I'd suggest you make sure you have good cell reception before you try to get this service.

UPDATE: Having had the service for some time now, I'm quite pleased with it. Speeds are widely variable, but are generally between 300 and 500 kbps down. Latency has been ranging between 150 and 350 ms. You're not going to be tearing up multi-player shooters with this connection.

It has been extremely reliable also. I have only been disconnected once, and that was after being connected for 26 hours. I have not had to deal with tech support yet. Hopefully I won't have to. I'd recommend this to anyone over dial up or satellite. So if you can't get DSL or cable, try this out.

UPDATE: I've had Cricket for 3 months now. The biggest problem has been frequent outages. So far, it seems to average 2 outages a month for 2-3 hours at a time. I have been without stable internet 3 times this week. None of these issues have been with signal quality either.

The bandwidth is still decent. I can usually stream video, but it's borderline and sometimes choppy. Latency has been really good of late. (For this connection) Pings have been ranging from 150 ms to 300 ms, but usually right around 200 ms. I'm not burning up the gaming lanes, but they are playable.

Tech support seems competent, but I have not gone through any troubleshooting with them yet. Each time I have called they had already declared an outage and admitted to a problem on their end. The techs I have spoken with were all friendly and spoke clear, concise English.

One suggestion if anyone at Cricket happens to read this. Put outage information on your phone prompts! Not only will it save your customers a half hour hold, it will save your techs a ton of time sorting through outages and getting to other issues.

UPDATE: Things have recently gone downhill in a big way. Throughput has dropped to sub 56k speeds and I get disconnected frequently. My average speed as of this morning was 9kbps. And I just got disconnected again while typing this update... I would no longer recommend Cricket over dial up. While I still see an occasional speed burst above 56k, it is far too slow, inconsistent and unstable for a primary ISP.

Upon calling tech support I found out that my connection issues were due to the throttling from going over the 5GB cap. I am perplexed as to why they throttled me back to under 10kbps, but there you have it.

Final Update: Last summer I moved to an area with cable and DSL available, so I switched to Comcast. At the time of the move my Cricket service was little more (or less) than dial up. 300 ms latency with downloads under 40 kbps. And 40 kbps was the high end burst. Speeds typically ranged from 9-20 kbps and that was while under the 5 GB cap. (Yes, I started watching my bandwidth carefully after being throttled)

If the service is still as it was for the last 6 months I had it then I couldn't recommend it to anyone. The only possible use would be for someone who constantly travels and needs to access the internet. Even then, there must be better, more stable options.

Comments:

boneyone

@leapwireless.net

cricket broadband

i am supposed to have cricket broadband but really i have a lot of nothing . i dont know where the customer service is located , it does not mean a person can understand the speaker . i will do without internet before i will ever give cricket another penny . please dont waste your money and get problems in return from this company

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Review by (hidden by request)
(review was emailed from domain cox.net)
lodged 1.9 years ago

  • Wichita,Sedgwick,KS
  • $60 per month
  • "Keep in mind what Cricket is providing at a reasonable cost"
  • "Tech Support NOT...going to a Cricket Corp store is wore than a trip to the DMV"
  • "Cellular is not a replacement for landline / cable - not yet"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I went for a LG Android phone with Cricket broadband plan at $50/mo, about
$60 with taxes. I'm in South Central Kansas.

I read about the throttling cell providers were doing and asked what the
limit was before being throttled. The Cricket sales representative told me
at around 1G they start taking notice and beyond that you run the risk of
being shunt down incrementally. Now 1G is pretty lame to say the least, but
while in that zone, I got 300kbs down and 210kbs up. This is just barely
fast enough to watch a YouTube video.

My LG phone can connect to my local network and other Wi-Fi public networks.
With that connection, I get the - expected - faster speeds. I use the phone
on W-Fi networks and rarely on Cricket's cellular network. With their
limitations, it's fine for checking email and other text messages. I don't
text (guess that's a generation thang) much, and I can wait for a public
Wi-Fi connection for something else. It is convenient to use to quickly
check email or an occasional web page update.

Beyond that, you have your hopes set way too high. The cellular industry is
going through a massive "upgrade" in infrastructure. The U.S. is way behind
the rest of the world. We are making investments and updating, through
private investment and with government investment. It is an issue that is
rapidly becoming a national issue - as if texting or watching YouTube is a
national issue. Nonetheless, there is substantial activity on-going with the
updating of our infrastructure. It will take time, though.

Understand the limits of Cricket performance, what it means to your net
usage, and then you can make an assessment of value. If you expect
near-cable speeds, don't hold your breath. It will be more than a few years
before that will happen. If you're outside a cable-coverage area and need to
use a cellular system for Internet, I'll tell you that no cellular system
will satisfy your need for low latency and bandwidth. We're just not there yet.

Modern marketing makes the best of a poor situation. Think of it as putting
lip stick on a pig.

Comments:

next page (previous review)
Review by Inkosaurus See Profile
member for 2.1 years, 9 visits, last login: 2.1 years ago
updated 2.1 years ago

  • Raymondville,Willacy,TX
  • $50 per month
  • "Quick install, no need for a tech visit."
  • "Terrible customer support, sloooow."
  • "Only get it if its the only option in town."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I have the 50$ monthly package, with cricket currently speeds are the same across the packages the only different is the FAP limit (or atleast in my area that is).

I live in slightly rural south texas, and when i say slightly rural i mean i live about 50 yards out of my towns cable infrastructure. So DSL is unfortunately not an option for me, not until enough of my neighbors decide to request decent internet atleast. But thats neither here nor there.

Prior to getting cricket i used a local telephone companies internet service, that they provided via satellite and canopy radio system. It was roughly 60$ for 60kbs a month (yes 60kbs), and they had a fap threshold set at 10gb a month that was per pay cycle (not through rolling period or what ever cricket calls it). I left them to try out a different isp, which was cricket.

My first day with the system i honestly can say the only thing that pleased me was the quick install. Once i was going i had about 5kbs download speed, it took 20 minutes to download the opera browser on my new pc.

I figured hey maybe the firmware was behind, i checked updates and there actually was an update that needed to be done. So i set up the download, it took a total of 5 attempts to download this 15mb update. Mainly because the cricket modem kept disconnecting. After the download was installed. I saw absolutely no increase in speed what so ever.

So i called into customer support. My day job when im not in school is actually customer support for a satellite television provider in a call center. So i can kind of tell when someone is really reaching for an excuse to get you off the phones.

First agents excuse was : Your modem was barely activated wait 24 hours and the speeds will increase.

Second agent excuse: your payment for the modem is still processing, wait for it to pass in 5 days and your speed will increase.

third agents excuse: Hung up.

fourth agents excuse: theres maintenance being done in the area.

Also from my experience calling into cricket support, and from my experience working in the industry my first guess is that there call centers get paid per phone call they take in rather then per phone call resolved. So that could explain why there so eager to feed you BS and get you off the call. That or they dont know what there doing/need more training. In any case your better off loading up google on your slow speed and troubleshooting any issues yourself.

Dont bother disputing the bill either, theyll just hang up.

It turns out the modem is actually very finicky, even with full bars and service depending on how still it is and placement it can either go from a max of 120kbs to a minimum of 60bytes (yes ive seen lows in the bytes, i have rainmeter actively gaging my net speed now).

At the height of my happyness with cricket (which was about 20 minutes one random afternoon), the speeds were about 165kbs, thats where it maxed out at. Then swiftly went back down to about 15kbs. Dependant on placement of the usb modem i can sometimes manage to maintain a 30kbs-40kbs download speed. But ping times are absolutely terrible, which make for even playing flash games a terrible experience.

For the record i also play a mmorpg called Dofus, its a flash/turn based mmo, it uses very minimal bandwidth and even cricket can barely support this when i know people who run it using dial up.

I havent reached my 5gb fap threshold , only because the speed i get isnt fast enough for me to even do this in a month. Ive also tested it out in several areas in my city and even larger cities as well. Have not seen any increase at all. Maybe its a texas thing.

I will be returning to my previous internet provider, even though the speed offered in the price is absurd atleast i will have the piece of mind knowing that i wont get disconnected every 15 minutes or having to deal with having to load up a forum webpage with bytes per second connection.

Over all, skip cricket. I would sooner move to another home before i run into cricket again.
*Copies and pastes this post into a note pad, i know this wont be my first attempt at trying to post this on the forum*

edit:

Well today is my last day with cricket, i guess the only upside to being with them is the fact that theres no contract. I will be returning to my previous ISP, even though the speed they offer doesnt have the potential of getting the max speed i got once upon a time through cricket i atleast have piece of mind in knowing it will never dip below there proposed minimums as well.

Honestly to whom ever is considering getting this, atleast in the south texas area. Just skip it, i tested it in every major city in the rio grande valley and it was absolute crap. Not once in any area of testing it did it reach anywhere near the proposed speeds listed in there ads. And yes im aware of the fine print, thats the case for every ISP. But this... was just sad. With this update i will include a screen capture of my rainmeter dock that monitors my net usage and speed.

If your fine living with speeds that are archaic and predate even dial up industry standards, then by all means get cricket. If you actually need the internet to even check email or facebook get yourself a real ISP.

Attachments:



Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

You were Too late!

The speed got too slow to use for anything about the middle of January!
Inkosaurus

join:2011-03-20
Raymondville, TX

Re: You were Too late!

So prior to january it was actually decent?
Some reviews i have read here and else where seem to state otherwise =/
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·T-Mobile US
·voip.ms
·Sipgate VOIP
·CenturyLink

Re: You were Too late!

Yeah, it wasn't bad when I got it the first of January. I tried Virgin Mobile in November and was usually able to connect at 1Mb but by the end of Dec. it had slowed down to 56k dial-up speeds and was not usable anymore so I tried Cricket. At first I was able to get on that at 1Mb too but it didn't even last 30 days before getting slower than 56k dial-up speeds and also kept disconnecting me every few minutes making it impossible to use at all. I suppose it depends on your location though.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Why didn't you give them some ratings?
Inkosaurus

join:2011-03-20
Raymondville, TX

Re: You were Too late!

This is my first time using the site, where do i go to rate cricket?
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: You were Too late!

Rate it here at the top of the page.

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