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All reviews of Time Warner Cable


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Reviews:
read 89 reviews (23 positive) (31 negative)
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Six Month Rating

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Value for money:


$94 per month avg ($46 to $200)

3 year trend
(31 Reviews)
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Review by ds5v50 See Profile
Posted: 20 days ago
member for 6.8 years, 1812 visits, last login: a few hours ago


Fremont,Sandusky,OH
$158 per month (24 month contract)
"Phone service is reliable"
" Cable is an up and down fight."
" If there was something better I'd be there."
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(ratings match consensus)

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Review by (hidden by request)
Posted: 33 days ago
(review was emailed from domain mossadams.com)


San Diego,San Diego,CA
$46 per month (12 month contract)
"Ok service in the mornings"
"Horrible slowdowns every night"
"Not worth my $, but I have no choice"
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(ratings below consensus)

    San Diego - 92111 - Time Warner Cable

    I am currently paying $46/mo for Time Warner Cable and it is a
    ridiculous rip off. The speeds are good but drop to a snails pace
    between 5 and 10PM every single day. Time Warner will of course blame
    this on you, but seeing as it happens to everyone I know with the
    service, it's clearly their fault. I cannot watch a full screen video
    on youtube at this time of day without it stuttering every ten seconds
    and loading websites isn't much better. It's a shame they have a
    monopoly in the area, otherwise I would try something else.

    Followup comments:
    Forums » comments on review of Time Warner Cable

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Review by beast_usa See Profile
Posted: 40 days ago
member for 6.1 years, 94 visits, last login: 40 days ago


Costa Mesa,Orange,CA
$59 per month (month by month)
about 45 days
"Ok speed when it's working"
"online-offline-online-offline."
"If you can get anyone else do it!"
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(ratings below consensus)

    I ordered the fastest internet only package I could get from them (RR Turbo). At that time was 10 down \ 2 up, never hits the up... fastest is 1.8 for $59.95 per month. Now they offer 15\2 for the same price. My down when it's working is around 23.

    They never showed up for the first appointment, they did make the second one.

    Time Warner didn't need to do anything but turn it on (still charged $99.00 installation), I already did all the cable and network lines during a remodel.

    I bought my own modem Linksys. The connection worked great for about two weeks, then it went to junk and has been for the last one and a half years.

    After buying two modems and four routers! (linksys, belkin modems, linksys, belkin, belkin, dlink and netgear routers) Tech support kept saying it's the modem or it's the router. Constant drop off ... not packet loss but just no connection at all. If you don't watch movies online, you don't game and do very little uploading to your sites! No problem but if you do BANG they break your connection about every 45 to 60 minutes? My guess they think your file sharing?

    Time Warner loses my modem about once a week or so, no connection, restart everything, switch from vista to win 7, back to vista. Then try vista x32m then call tech support, just to be told I don't have a MODEM? I give time warner tech support all the numbers again (model and mac address). Then I'm good for another week or two of poor connection.

    My only other choice is ATT ... LOL 5mg down\1mg up max for $49.95. TW will hit some good download speeds when it's working. But I tried ATT anyway OMG... no connection loss, setup was faster but the speed was like going back in time! 3.5megs down, 700kbs up. So I kept time warner if I had any other choice I would drop them in a heartbeat!

    Followup comments:
    Forums » comments on review of Time Warner Cable

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Review by mike_f See Profile
UPDATED: 42 days ago
member for 2.8 years, 179 visits, last login: 6 days ago


Hawthorne,Los Angeles,CA
$70 per month
"Good channel selection on digital tier"
"Very limited lower cost bundles, erratic digital service"
"Just glad service is paid month to month"
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(ratings match consensus)

    My Other Reviews·Comcast
    ·DSL EXTREME
    Cable service above the basic levels gives you a good variety of programming but, unfortunately, you have to take a lot of bad with the good.

    - I don't watch that many channels, but the ones I want are in separate digital tiers. Cha-ching for TWC!

    - The digital service is a real roller coaster. When more channels are added the PQ goes down until TWC decides to upgrade local infrastructure. Right now many HD channels are being added (mostly duplicate or time shifted programming) which has had a negative impact.

    - Worst of all, their set top box inventory is extremely obsolete and barely capable of running their new Navigator software. For us non-DVR customers, the old Passport software worked fine. Navigator is slow for even simple program guide browsing, and will lock up with little provocation.

    - It took me over a dozen STB exchanges over four years to get one that didn't reboot frequently or have other problems; TWC is not competent to repair this hardware. Too bad that Cable Card technology is purposely crippled and badly implemented - a tech visit should NOT be required to install one!

    - The power on/off button of my current STB (SA 4250HDC) does Not have any useful function. When off, power consumption is still about ~16 watts 24x7. Thanks for nothing, TWC!



    Followup comments:
    view 1 comment

    Ghardy51

    @twtelecom.net

    Installation Policy

    I am trying to set up an appointment to have a technician come and set up phone and internet. I am purchasing a house and because the seller has not cancelled their account I cannot set mine up. I have to wait for them to cancel, then call back to order service and then wait at least 7 business days for a technician to come out.

    The reason for this is because their database will not allow two accounts at one address and it will kick the sellers account out of the system. Rather than fix the bug in their system they tell me I have to wait to set up service. Interestingly enough the electric company, security company, water company and garbage collectors don't have this problem. Just poor management of the schedule all around. I called the corporate headquarters to try and talk some sense into them but they won't have it. The policy is in concrete. If you want Time Warner you play by their insane rules. I don't really want Time Warner but I am stuck because no one else offers high-speed internet to my area except Hughes Net which is unbelievably expensive. Come on Verizon and AT&T get those DSL's rollin!!
    permalink · 2009-10-13 15:40:20 · Print · Reply to this
    Forums » comments on review of Time Warner Cable

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Review by gadgetboyj See Profile
UPDATED: 76 days ago
member for 90 days, 75 visits, last login: 1 days ago


Staten Island,Richmond,NY
Contract price not specified.
about 2 days
"Cable service doesn't go out often"
"Navigator Software is HORRIBLE and in Staten Island we don't get any new boxes yet"
"It works but I would have gotten FiOS if I could"
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(ratings match consensus)

    My Other Reviews·RoadRunner Cable
    ·Time Warner VOIP
    I had considered and was going to get FiOS but the tech said they would have to run a dropwire from across the street so they'd have to meet with their contractors and call back but they never called back and cancelled the order.

    Followup comments:
    Forums » comments on review of Time Warner Cable






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Review by carmon See Profile
UPDATED: 96 days ago
member for 8.6 years, 1650 visits, last login: a few hours ago


Brunswick,Medina,OH
$59 per month
"High speed downloads. Decent browsing."
"Low speed uploads."
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(ratings match consensus)

    This was an Adelphia install and has been up most of the time.

    Followup comments:
    view 1 comment

    Vpr

    @sbcglobal.net

    Time Warner guide update doesn't provide surround

    Time Warner Cable updated thier guide which now does not provide surround sound. Thier ad says it provides surround \but doesn't.
    I'm using Digital optical to reciever but no surround. Had surround before the guide update.
    Time Warner wants to blame my equipment.
    permalink · 2009-08-23 14:21:06 · Reply to this
    Forums » comments on review of Time Warner Cable






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Review by JAXx See Profile
UPDATED: 109 days ago
member for 9.6 years, 2271 visits, last login: a few hours ago


New York,New York,NY
$39 per month
about 10 days
"Can't come up with any"
"Awful reliability, awful tech support, deceitful pre-sales info"
"Too much money for unreliable service, terrible tech support/customer service. STAY AWAY"
Pre Sales information:
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(ratings below consensus)

    My Other Reviews·VOIPo
    ·RoadRunner Cable
    I went to TWC as a former AT&T CV customer after they announced they were discontinuing service.

    First, pre-sales never told me that voicemail was an extra $3.95/month, what a rip off considering the service is already $40/month. Pre-sales also said that the phone is "on another channel so if the net goes down you don't loose your phone" which is a total LIE. It may be on a separate channel but trust me, when it goes down it ALL goes down.

    They have no control panel, nothing configurable. Caller ID shows up on your tv screen, big deal. No fail safe forward so when the net goes down you loose your phone and callers get nothing but a busy signal (unless you have voicemail which I don't because i am a) happy with my answering machine and b) why give them more money?

    My modem goes offline anywhere from 2-3 times per week or 2-3 times per day depending on its mood. A service call hasn't fixed the problem. I have to power cycle the modem each time. When it goes offline i have mo phone.

    Just when the modem starts to seem like its reliable i go away for a month and it promptly quits. I'm gone for a month and i have no dialtone at home, and all callers get a busy signal FOR AN ENTIRE MONTH!

    Oh an tech support? I won't waste the space here but it is the WORST i have ever encountered. When you finally reach a human, and this can take a very long time (sometimes 15-30 minutes on hold or doing automated diagnostics which only tell you that your modem is offline, thanks) they read from a script. Maybe they can help, maybe they can't, if they cant they have to schedule a service call 3-5 days in the future.

    So i got home a few days ago. I called TWC and talked to retention who is happy lo lower my monthly bill $31/month for the next year. This is nice, but i'm done with TWC and i'm currently testing VOIPO and will shortly be porting my number over to them. Then I have to call retention again and make them lower my bill again based on being a "double play" customer instead of a "triple play".

    The problem with big companies like this is they really don't care about individuals, they care about the big picture, sales and retention, $$$.

    And I'm not going to review Voipo here, but i will say that when you call them a human actually answers the phone, they don't read from scripts, call quality is excellent so far and no problems yet with reliability. Online control panel is a big plus (call blocking, telemarketer block, do not disturb, forwarding, safe forwarding, etc,)

    Buh bye TWC.............

    [edit] adjusting pre-sales rating lower after i realized they lied not once, but twice.

    Followup comments:
    view ALL 3 comments
    hottboiinnc
    ME

    join:2003-10-15
    Cleveland, OH
    ·Time Warner Cable
    ·buckeye cable

    TWC was right

    TWC was right by telling you the DV service is on a different channel CMTS. It sounds like your modem was the issue. Especially was the modem if they gave you a SA POS. Many areas still use SA equipment even know they know its a POS they just don't want to spend the money and purchase MOT EMTAs and stand-alone modems.

    The internet will go down but does NOT always take Phone with it.
    permalink · 2009-08-06 15:32:24 · Reply to this

    JAXx
    aka Stephen
    Premium
    join:2000-03-31
    New York, NY
    ·VOIPo
    ·Time Warner Cable
    ·RoadRunner Cable

    Re: TWC was right

    I dont know what a CMTS is, nor SA POS, nor MOT nor EMTAs as a result I didnt understand anything you said except the last line which in my experience is incorrect. Every time the internet went down the phone went down with it.
    --
    JAXx, aka Stephen
    ~ All my opinions are only my opinions and if anyone else shares them - it's chance ~
    permalink · 2009-08-07 22:09:42 · Reply to this
    Marilene

    join:2002-07-15
    San Marcos, CA

    Re: TWC was right

    My TW internet went offline tonight at around 8:00. I was taking an online exam for a college course (which I can't take over). And here is another big problem. I am on this user group that gives their sometimes great used stuff away, first one to email back, get its. The item tonight was about $200 worth of unused office supply and an older working laptop. I saw it come in via email, replied Ill take it and my email never got sent because of TW and their crappy service. and I couldn't get through to support. Everytime TW goes offline, their phone is either busy or it just keeps ringing and ringing. I have a year contract with them and I think they have breached their contract. I'm sick of not being able to get through on the phone line and I think they do it on purpose.

    What can we do to get them to reimburse us I feel like they take our money but really give us nothing in return. If we didn't pay for service, they'd cut it off. What about paying for service we don't get? shouldn't there be a penalty for that?
    permalink · 2009-09-11 01:27:42 · Print · Reply to this
    Forums » comments on review of Time Warner Cable

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Review by JoeIac See Profile
Posted: 147 days ago
member for 266 days, 391 visits, last login: a few hours ago


Rumney,Grafton,NH
$50 per month
about 7 days
"Its high speed internet in the middle of nowhere"
"had RR lite since the place is seasonal, changed terms / speed internet was unusable"
"It works, but if something better shows up i'll jump ship as fast as possible"
Pre Sales information:
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(ratings match consensus)

    My Other Reviews·Comcast
    ·Verizon FIOS
    ·Dreamhost
    I would like to say that my time warner experience has been mixed... mostly bad, but its had its occasional positive, for instance when we got road runner cable installed the tech was great. He reran home runs from the main splitter to the cable modem, and even let us help run a 2nd run to relocate a tv, but everything else has been pretty eeh, i'm terrified of a company that would even think about caps, the speed is so slow its almost funny, we were on the 'lite' plan, which afforded us 786k down / 128k up..... (used to be 1.5/256, but they changed it apparently without letting us know)

    I had to call today and try to get the speed bumped up, and after 20 minutes on hold was able to get a rep who tried to help me out.

    All in all, this is just for a summer place, and i have Fios at home, if i actually need to browse the internet its faster to remote desktop into my home computer than deal with their crappy DNS, crappy routing, and slow service.

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    Forums » comments on review of Time Warner Cable

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Review by WGGood See Profile
Posted: 160 days ago
member for 8.7 years, 32 visits, last login: 126 days ago


Torrance,Los Angeles,CA
$109 per month
"Better than DSL"
"Has slowed down, e.g. 2Mbps now vs. 5Mbps"
"Just OK"
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Review by ub355 See Profile
Posted: 212 days ago
member for 4.1 years, 25 visits, last login: 199 days ago


Brookfield,Waukesha,WI
$136 per month
Connection Reliability:
Tech Support:
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(ratings match consensus)

    Time warner wants to raise my bundle price by $7.95. I don't think so Time Warner.

    Followup comments:
    Forums » comments on review of Time Warner Cable






(31 Reviews)
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