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Review by Ryan PD 
member for 34 days, 25 visits, last login: a few hours ago
lodged 7 days ago
 Monrovia,Los Angeles,CA
 $34 per month- (12 month contract)
 about 3 days "Solid conistent quality connection--friendly interactive website" "Vagueness on price after the "end" of promo" "Oustanding in every way unless they jack up the price after promo"
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Overall most everything is outstanding about the company. I just moved into a disabled or senior complex of 115 units that all are pre-wired for cable. TWC is the only cable company that offers cable services for the complex so that is goldmine for TWC given their great diversity of services including Internet, VoIP, DVR, cable TV, and excellent service for residents.
I only got the Internet service. The only alternative to TWC is DSL and DSL performance wise simply is not a worthy option by any standard.
The one complaint I have that has the potential to be a major problem is that all of their services offered are promotional prices and you have to more or less pay close attention to make sure you understand that. After 12 months TWC has the option of charging you their regular price for whatever service it is that you have. And those regular or retail prices aren't easy to find if you catch the promo catch. The situation is potentially worse in that their "regular" prices are substantially higher than any "promo" price.
However TWC says words to the effects of "don't worry call us a couple of months before your promo price ends and we will give you the new or current promo price running at that time. But there is no contractual or specific promise that they will do that. The whishy washy information on that is sort of a financial issue is hanging over your head. I've yet to get a specific answer to the future and it's a very important issue that I want and need to get resolved.
Other than the pricing issue mentioned overall the service is excellent and I certainly would recommend them.
Their tech support is all ways helpful and friendly but are spotty or inconsistent in their responses. I got three totally different answers from the three different techs I communicated with on an issue I had. In the end two were outright incorrect and the third was mostly correct in her speculation but wasn't sure on if the solution would work. It didn't but she was honest about the uncertainty and had a good explanation on why she could not be sure.
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Review by jtr02a
Fair warning: reviewer joined this month
lodged 13 days ago
- Allen,Collin,TX
- $56 per month
- "Fastest option in area, great for large downloads"
- "Quality of service is not consistant, not so hot for streaming"
- "Streaming sucks, download speeds are awesome"
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The only option in my area is AT&T DSL, CLEAR, and Time Warner. TWC is great when it comes to running a speed test (constantly outperforms my service level of 30/5 with around 31.5/5.5 with 10-15ms ping) but pretty well sucks (compared to the service level) when streaming Netflix or Slingbox on my TV. Quality constantly fluxuates between 1080p and 240p. There is NO reason it should not consistently stream 1080p w/o a problem on a single device.
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 Review by Defiance82
member for 10.7 years, 3556 visits, last login: a few hours ago
updated 14 days ago
- Burlington,Racine,WI
- $125 per month
- about 7 days
- "Connection Quality and Reliability"
- "Nothing Yet"
- "Great for the price and great reliability"
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When I moved to Rochester, WI I placed a new order for Cable TV with a DVR and Cable Internet 15/1 with Turbo. The connection has been rock solid and I have no complaints about it at all. I had my own cable modem so everything went great
Update 3/09/2013
I moved back to Burlington, WI and placed a new order for 50/5mbps internet and Cable TV. My install was done on the same day I moved in. At this time I had purchased a Tivo XL4 Premiere box. The internet is really fast but not as fast as my 105/20mbps Comcast which I had for 9 months prior. I have issues with the Tivo not recording suggestions but this is an error with the TWC SDV boxes. Overall I'm pretty satisfied.
Update 5/08/2013
Everything is running smoothly. I'm close to getting my rebate. I think I have another month left to wait. The internet has been solid and no disconnects. The cable TV has been great as well. All and all I'm still satisfied.
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 | | Frustrated with loose connection I moved to Cleveland OH from VA and the only available internet/ cable service for the apartment complex was Time Warner Cable. So I ordered one. and ever since my internet connection was horrid.. exactly around 10:30 11:00am the Modem goes offline.. After numerous calls and 3 home visit the last guy detected it as a bad cable to my entry point..
Now I am given a discount after my calls to them.. although I had almost NO connection for 2 months ( Sporadic) I am offered only a week and 3 days when they didnt have someone to send to my home.. On top of that they never sent me a bill and now collection calls are calling...
I am tired and frustrated fighting with them..I work from home and internet connection is my bread and butter I had to go to ppls home and library to work these past two months almost every day but these ppl are master cons.. | |
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 Review by Packeteers
member for 7.9 years, 3327 visits, last login: a few hours ago
updated 20 days ago
- Forest Hills,Queens,NY
- $30 per month
- about 4 days
- "all domestic sales and support"
- "intrusive IP activity monitoring"
- "no contract means low risk trying"
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Feb'2012 post install feedback;
After a lot of procedural headaches with Verizon aDSL, I decided to give TWCable a try. I was impressed how technically savvy they were in sales, and how easy it was to reschedule install appointments and get more info.
The installer came on time, but was kind of a jerk; instead of putting in a $3 video:data splitter on to my existing CATV cable, he spliced a coupler out in the hallway cable tray to run the new cable to my computer, left the old CATV cable without a connector - so he basically left a mess for the next guy who may later upgrade me for HDTV, and added more unnecessary DB loss on my line for future DOCSIS3 upgrading.
more bad luck as the first new RCA model DCM425 modem he tried had a DOA Ethernet port, and he got testy with me when i proved to him it was not my computer by showing a twinkling ethernet NIC card light while attached to my old Verizion Westell 7500 modem. I think these installers are so used to dealing with 80yo great grandmothers who just want to email their kids, that when a tech savvy customer comes along that questions their modus operandi, they can get easily flustered. I later discovered the working modem he left me was actually used for the past 6 Months according to the modems own EventLog.
My download order rating was 10mbps but I'm often seeing 12-16mbps during non primetime hours, and around 7-10mbps during primetime. my Latency to the 3rd Hop is 15-25ms, which seems impressive for a Broadband ISP.
* I knew on order I would get only 0.5mbps upload, but I'm pretty bummed out on how much that low latency bandwidth makes Video chat, VoIP, online games and even forum posting feel sluggish compared to the low Latency 0.8mbps upload I enjoyed with Verizon aDSL. I suspect the upload is compressed by the ISP, making it even more problematic for certain upload intensive applications.
Getting a new dynamic public IP is more cumbersome than it was on my Verizon aDSL modem, but at least it's possible if you have a router to alternate your mac address with your pc's mac.
wideband 30/5 DOCSIS3 is offered here for $20/mo more, so I may upgrade once I grow more confident in TWCable stability and reliably especially during primetime hours. I'll reevaluate in 3-6 months, and change my worst-best scores as they merit it: »testmy.net/quickstats/spypet
Mar'2012 first Month feedback;
* My upload seems to have been increased to 1mbps, download averages over 10mbps, and Latency is a respectable 20ms, so I'm very pleased with the performance and reliability thus far. I'm able to trip DHCP into giving me a new IP address by alternating between my PC's MAC and my extra Router's MAC address, and I find that ability comforting. now that my upload feels increased, I notice fewer upload compression symptoms, and upload intensive applications are more responsive.
I used online chat tech support for the first time, and am sad to report the live person seemed more interested in running through some unrelated diagnostic script that only demonstrated to me he had no real technical understanding of my question. I eventually found the answer I needed elsewhere just googling around for it.
Torrent users should be aware that TWCable seems very intrusive of such activity even if all you do is grab some TV episode you just missed, so a good third party Proxy/VPN or SeedBox is advised to protect your privacy and net neutrality. Since my 15/1 line cost me less than I was paying the far less intrusive Verizon, I don't mind paying someone else extra for a LeaseWeb based anonymizing service.
May'2012 deterioration:
My average speed has decreased from over 14/1 to 9/1 for no reason, but that is still near the 10/1 of Standard service speed. My area suffers a few hours of ISP service outage every 2 Months.
June'2012 intermittent:
I'm averaging 12/1 but my connection to the internet seems to lock up, and even though the activity lights look normal, i'm forced to power cycle the modem to get back on the web just about every other day.
Aug'2012 back on track:
I finally insisted TWCable do a premise visit by a Tech, not an installer. he could not find anything specifically wrong but swapped out my original install RCA modem for a Ubee. ever since then my line has been more consistent and I have not needed to power cycle my new modem.
Nov'2012 spotty routing:
I bought my own $28 factory reconditioned sb5101u docsis2 modem to avoid the monthly lease fee, and also benefited from a recent free speed increase given to all Standard plans.
I regret not getting a docsis3 but the few on their support list were over $100. It's a shame TWCable made us buy our own modems, since now it's far less likely I'll try their 30/5 wideband plan once my first year ends in Feb'2013.
so now i'm enjoying 20/1 offpeak 15/1 peak with 2.0MB/s average instead of 1.2MB/s. routing issues continue to be TWCable's weak point, as I often get better connectivity to US sight while on my European VPN then I do right off my public IP domestically. with FiOS still a year away from being build up on my block, I'm glad for the speed and ability TWCable gave me to help keep things affordable.
April'2013 intermittent speed:
I suffered for a few weeks with poor routing and bad speed, so I called Tier 1 who escalated me to Tier 3, and all he saw as a just below threshold coax signal, so he ordered a premise visit. On my own volition, I changed the MAC of the device connected to my modem, power cycled and got a new dynamic public IP assigned to my modem. Sure enough that solved my problem as my speed and routing was back to normal, so I cancelled the premise visit - now I know to try this when I see similar symptoms. My guess is TWC somehow assigned two devices on their network the same IP, so we were both getting each other's packet traffic. I'm still tempted to upgrade to a docsis3 30/5 service - just waiting for confirmation from any local resident that my area enjoys 8/4 channel bonding. I continue to use a Romanian VPN provider for all P2P/Torrent traffic and regularly enjoy 1Mb/s transfer rates, so I can download an hour long 460p TV show in 6 minutes.
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 Review by motorola870
member for 4.4 years, 2144 visits, last login: a few minutes ago
updated 39 days ago
- Arlington,Tarrant,TX
- $65 per month
- (24 month contract)
- about 1 days
- "Get advertised speed"
- "Consistant speeds"
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Get 30/5 consistently sometimes 31Mbps!
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Review by networkman98
member for 10 years, 13 visits, last login: 14 days ago
lodged 42 days ago
- Advance,Davie,NC
- $110 per month
- about 15 days
- "Fast speeds for the price, WAY faster than DSL...at least where I live"
- "not dedicated...but what do you expect for residential service?"
- "Good service for the price. Tech support can be sketchy at times though."
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Before getting TWC in the area I live in (rural), we were limited to DSL service from a local telecom company. While their service was decent, their speeds were very slow...our area had just been upgraded to 3M/512k DSL about a year before TWC ran their lines to my neighborhood. Once they did, EVERYONE switched to TWC for Internet. We've had very little problems with TWC's service other than what was found to be caused by field animals found nesting inside pedestals and other equipment outside in the neighborhood.
Ordered 30Mx5M bandwidth. Ubee DW3611 Docsis 3.0 modem w/ wireless was installed in bridge/DHCP mode (WiFi disabled) due to me having my own wireless router. Got tripleplay w/ video and digital phone. It all works pretty well. Glitches here and there but tech support resolved them all quite easily.
For the most part, I've had minimal troubles with tech support. They have all been able to resolve issues on the 1st call. I've only had to have a tech dispatched to my home once. That time I was given the wrong type of cable modem, so I picked up a replacement on my way home from work.
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Review by rhadiem
(review was emailed from domain gmail.com)
lodged 50 days ago
- Grandview,Jackson,MO
- $50 per month
- "Overall a good experience, fast speeds for most things, HD for Netflix"
- "Youtube performance at even 720p is terrible, and very frustrating"
- "I'll switch to Google Fiber ASAP when available IF they don't get their Youtube performance working better."
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I'm mostly satisfied with TWC high speed cablemodem internet access. I was
on the 30megs service, but when they restructured their plans, they bumped
me up to 50mb for the same price. Most downloads are fast, torrents are quick,
Netflix does HD np, but YOUTUBE TAKES FOREVER. They NEED a Midwest cache
for Youtube content. Even 720p speeds constantly hitch, freeze and fail to
load reliably. When they do load, it's slower than playback speed. I can
do HD on other sites reliably but Youtube performance is abysmal for this
tier of internet. This is a review for Kansas City, Mo
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Review by RickNTX
member for 312 days, 10 visits, last login: 58 days ago
lodged 58 days ago
- Helotes,Bexar,TX
- $80 per month
- about 1 days
- "Service has been consistent - as long as my neighbor doesn't cut the line next door at the node."
- "They outsource their tech support.. Don't speak english very well and very scripted."
- "Overall, service is great... As long as you don't need tech support."
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Service has been very consistent since we set it up several years ago. My neighbor cut the line with a shovel and didn't tell me. Tech support was stuck on their scripts even though I told them that I had tested everything inside. They came out 2 days after the outage and reran a new line. Couldn't bury it on the same visit because they outsource that. So I have to wait until they come back out and have cable running across the yard.
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Review by dude34221
member for 10.9 years, 3543 visits, last login: 1 days ago
lodged 60 days ago
- Athens,Athens,OH
- $50 per month
- "no problems in three months on 2nd time w/ twc. directsupport forum was a big help"
- "horribly oversold/oversaturated network 1st time w/ twc"
- "after docsis 3.0 upgrade, zero problems literally. as of now its best option in town"
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here it is twc or frontier. horizon fiber is making its way in, however its absurdly expensive with a long contract for low speeds/money. quoted +$100/mo 3yr contract in Albany for 5/1. if you know of anything about frontier, you know to stay away unless its only option. so i choose twc.
lived on the east side. 2011 twc was unusable during peak time. 3-8% ploss, getting 2-5mb down on a 15/1 turbo plan. classic case of oversold/congested network and nodes. worked with direct support forum on this website for two months straight to get it fixed. a twc tech was my neighbor, eight houses down my street, and came over for one of the service calls. commented to me he had the same problems, could do nothing to fix the problem, only check the drop/wiring. the irony!
direct support gets a strong B. they had average response times, claimed the problem was fixed when no measurable progress was made, and were a little unorganized. i am also not sure they fully understood the line monitors, web100 tests containing advanced metrics, and traceroutes i provided. however, they worked well with local techs, seemed to try their best, and guided me easily through troubleshooting. end result was credits to account, and the issue fixed via citywide upgrade to docsis3.0. lived there five months after fix, had no more problems, then moved to columbus.
came back to athens in december 2012, this time on the west side, still with twc. no problems at all.
installer called before arrival, was nice.
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Review by JMaczCary
member for 4.1 years, 43 visits, last login: 59 days ago
lodged 72 days ago
- Cary,Wake,NC
- $68 per month
- "Mostly reliable, get advertised speeds in mornings, late evenings"
- "Slow from 3p - 8p"
- "Best you can get in Cary, NC, but getting worse"
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Used to get advertised speeds consistently, but in the last 6 months or so things have gotten slow in the afternoons and early evenings. Am trying to get help on TWC Direct
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