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Review by husskev5025 See Profile

  • Location: House Springs, Jefferson, MO, USA
  • Cost: $65 per month (12 month contract)
  • Install: about 9 days
  • No Cap
Small Company, so you get personal attention
Small company, so they have limited staff
Great service and speed for the price, no need for extras services to get broadband
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been a subscriber for over 6 years so I'm sure installation process has changed. I had prewired my house with a Cat 5 from attic to basement, my Cat 5 went to roof through gable vent as I had a previous wireless broadband provider from Dittmer that sold out to another company who took service levels from poor to shit. Brown Dog was a major upgrade from both previous companies. Antennae on roof, power supply in basement with my wifi router.

Great speed for the price given the technology employed. The technology is not without its drawbacks, high winds can cause slow downs and packet loss, lightning storms can cause outages that can last a day to several days until a climber can get up on the tower to replace hardware. Some people cannot distinguish between shortcomings in the technology and shortcomings from the provider. They have upgraded their network and hardware several times over the six years allowing me to get better and better service and speeds. I still had their older technology at the house and on the tower I connected to. I was pushing hard for an option to get to the faster service and one of the owners himself came out to look for an option to help me out. Even this upgrade comes at a cost, their upgrade to 900MHZ? hardware has allowed for better speed, but this is even more sensitive to needing line of sight to utilize the full potential, I needed this upgrade to get higher speeds than I was getting and this took access to a tower that I did not have line of sight to. They solicited a new customer and offered them a discount to allow me to bounce off their antennae to get to the faster tower. Try to get ATT, Charter, or DirectTV to do that for you. They beat the pants off of WiFi Midwest on both speed and price.

Email communication is best because as a small company they do not have huge phone banks in India to take calls. I like giving my business to a small locally owned company who works hard to give me good and reliable service. The same tech has come out for on site service for the last 6 years and he is knowledgeable, courteous, pleasant to talk to, and very forthcoming about the potential for service upgrades in the future.

In the interest of full disclosure, I cannot get cable in my subdivision because the cable company says the subdivision is too small, the houses are too far apart (5 acre lots), and too many people have satellite dishes already. Also DSL is not available from ATT in my area either, much less U-Verse.

I get good enough speed to stream Netflix, while having the kids on computers surfing the net or gaming without buffering. I recently was able to upgrade my speeds thanks to new hardware in their system.

If it's been a few years since you looked at them, I definitely think they deserve another look.



member for 6.7 years, driveby review (so far)
lodged 6.7 years ago

rradina
join:2000-08-08
Chesterfield, MO

rradina

Member

900mhz requires LOS?

While any signal is attenuated by obstructions, 900mhz should penetrate fairly well (perhaps not a earthen hill or mountain but it should do well with foliage and even structures.)

Perhaps they upgraded to a much higher frequency (perhaps multi-Ghz?) and that's why you needed LOS?