site Search:


 
    ISP Rolodex Intro Local ISPs Members Services U-Verse FiOS FiOS Soon






how-to block ads



All reviews of AT&T Wireless Broadband (wireless)


more information on the company
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
36 reviews (15 good) (11 bad)
Submit a review by email click here
login for new review notification feature

next review in page
Review by caribconsult See Profile
member for 8.9 years, 1321 visits, last login: 21 days ago
updated 21 days ago

  • Mayaguez,Mayaguez,PR
  • $50 per month
  • (24 month contract)
  • about 1 days
  • "Very fast"
  • "5Gb cap"
  • "Way better than Sprint 3G"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was a Hughes satellite customer for way too long. I switched to Sprint via Millenicom about 3 years ago and that worked well until recently, when the service just fell off the table, no doubt due to tower congestion. I switched to AT&T when they introduced 4G service in Puerto Rico (where I live) and it was much faster. The 5Gb cap was a bit of a bother, but since I was paying Millenicom $70 a month and the AT&T was only $50, with a $10/Gb charge for overage, I figured I could have 7Gb for the same price I was paying Millenicom, and I can live with 7Gb...we have two computers on our home LAN and it works for us.

The really good news is AT&T apparently just upgraded their equipment and now we can have LTE service instead of the HSPA+ we were getting before and the improvement is stunning. My download speeds are as high as 12mbps, and usually in the 5-7mbps range.

Ordering was a breeze...I just went to the AT&T store, picked up the gear and had it working that afternoon.

UPDATE ON ROUTER USE: certain Cradlepoint routers support 4G if it is LTE, not HSPA or HSPA+. CP can't explain this nor can AT&T, but that's how it is. If you are in an LTE area, any of several CP routers (I have the CTR500) work well with 4G. See CP for a list of supported aircards/modems.

Comments:

Charles49

@centennialpr.net

313U Air Card

Hola Jeff:
I have an Att Air card 313 and am looking for a router for it.
I was wondering if you finally found one that works. I was on the Cradlepoint web page and they state that several of their routers support the Momentum 4g Lte air card. Do you have any info on this?
Thanks, Charles

caribconsult
Premium
join:2003-03-19
Mayaguez, PR
Reviews:
·AT&T Wireless Br..

Re: 313U Air Card

Hi Charles, sorry it took this long to respond to you. The CP router and 4G is highly variable, depending on just what kind of 4G your have; there are several levels: HSPA, HSPA+ and LTE, and probably a few more, but the point is, my CTR500, which ran fine when I used it with Sprint 3G, ran like crap with the 313U when I upgraded to 4G. My service was in the HSPA-HSPA+ range. CP Tech made minor config changes but reliability was awful. It would just dump and crash regularly There are two firmware uploads at CP's site you need for some router and aircards, but even with all that it ran so bad I bagged it and used the aircard in my travel laptop as a windows ICS host (not my favorite configuration).

As soon as it went LTE about a month ago I tried the router again and it ran the best I've ever seen....the router/modem combo stays connected for days at a time and reconnects withing 20 seconds if it drops for some unknown reason.

Go figure. I spent hours with a very good techguy at CP and he was as astonished as I was. You can tell what level you have with the software that comes with the device, the "Connection Manager" and you can also tell by looking at the LEDs on the aircard. Holding the aircard with the AT&T logo at the top, the left light is blue if the device is powered up. The right light will be blue for any variety of HSPA, and it will go green for LTE. That's how I discovered they had switched. The difference in performance is remarkable. Plus it stays connected. If you've got a green light, then I'd go with the CP router line. Their tech support is good and I've had no problems with mine other than what I described above. If you don't have LTE, I'd make sure I could get my money back on any 4G router, CP or not, if it doesn't behave well.

I hope this helps you. Just IM me if you have any other questions.
--
Sierra 313U/AT&T 4G LTE in Cradlepoint CTR500 router, 2 LinkSys WiFi a/p, 4 XPPro units, FireFox everywhere.

next review in page (previous review)
Review by eagle92 See Profile
member for 11.5 years, 5926 visits, last login: a few hours ago
updated 27 days ago

  • La Habra,Orange,CA
  • $42 per month
  • (24 month contract)
  • "Speeds are Fast"
  • "None Yet"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

4x faster than my previous mobil provider at about half the cost

Comments:






next review in page (previous review)
Review by dataice See Profile
member for 9.3 years, 1852 visits, last login: 1 days ago
updated 133 days ago

  • Crisfield,Somerset,MD
  • $65 per month
  • (24 month contract)
  • about 5 days
  • "3G Nationwide coverage and a large selection of devices"
  • "2 GB Data Cap. Very limited 4G coverage"
  • "Okay for on the go access, but the 2 GB data cap limits you to basic use."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

04/22/11: I just recently started service a few days ago. I will provide a more detailed review once I run it through its paces. So far coverage area has been very good, even in rural areas.

05/22/11: The theoretical maximum speed of 3.6 Mbps here in Somerset County, MD is considerably lower, at least in my particular zip code. I have been averaging 1.2 Mbps down and 80 Kb up, but it can be very erratic. Running speed tests from several different locations here in South Eastern Maryland has shown results all over the place, from as low as 256 Kb to as high as 3 Mbps. The latency is in the 500 ms range and because of this VOIP performance is poor. Streaming video is watchable but will quickly eat through the limited 2 GB data cap. Having the ability to talk on the phone and surf the web at the same time is a nice bonus. Overall, a usable service for basic needs, but expensive for what you get. Overages are billed at $10 per GB for anything over 2 GB.

08/21/11: Service in my zip code is basically useless now thanks to the explosive growth and popularity of smart phones. Apparently the only AT&T tower in town is using a single T1 for backhaul (not from an official source). Speeds are at times just slightly better than dial-up, unless you don't mind using it at 3 am when most people are in bed sleeping. Speeds are averaging 400-500K during daytime hours, but can bottom out at 80K. After 1 am it picks up to about 800K-1 Mbps. Upload speeds are terrible regardless of what time of day, averaging 80K tops.



Comments:

ATT sour

@pacbell.net

Billing and customer service - like going to hell

Customer service at AT&T is a nightmare! I was on the phone this time 3 different days. Today I was on the phone 1hr an 7 min. and was transfered 9 times. I was determined to fine out why the 103.30 service charge was on my bill. No one could answer that question so they would just pass me around until they decided I was not going away this time. On this same problem last week I was on the phone for an hour being passed around then they just hung up on me. The charges were wrong and they did finnally admit it but only because this time I had all the proof that the bills had been paid. If you cannot prove it ---TOO BAD FOR YOU. IT IS THE AT&T way. If you must go with AT&T keep your eyes open. You billing changes, you will be chaged fees you do not owe. NOT at first but if you are with them for over a year beware. Do not call to question the billing unless you have an afternoon to be persistant. I really believe this is how they make money.

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..

Re: Billing and customer service - like going to hell

So far I haven't had a need to contact support, but I have heard horror stories for those that did. In my area I only have two choices for wireless services, AT&T and Verizon. So I basically chose the lesser of two evils. I had Verizon in the past and that was a total nightmare. I am watching my bill very closely.

del ftl

@tmodns.net

carrier?

Did you even consider T-Mobile? They have 4g throughout your area and don't have a cap (they may throttle after 5GB but you'll never have any overages), not to mention they are less expensive.

Generally you can expect 5-10mbits out of tmobile

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..

1 edit

Re: carrier?

I have two choices for wireless in my area. AT&T and Verizon. Sprint and T-Mobile don't have any towers in my area. The nearest T-Mobile or Sprint tower is nearly 25 miles away on the other side of the county. I live in rural MD and rural folks have very few choices for services.

dataice
Premium
join:2002-10-27
Crisfield, MD

1 edit
AT&T is in the middle of purchasing T-Mobile. If the merger is allowed to happen that only leaves three national carriers. I wish Sprint were available in my area. They have a truly unlimited data plan.

wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
Reviews:
·AT&T DSL Service
·AT&T U-Verse
·Dish Network

2GB?

Wow I don't think I have ever used 2GB in a year with my iPhone. But I use the WiFi a lot.
--
"The American Indians found out what happens when you don't control immigration."

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..

2 edits

Re: 2GB?

2 GB in a year? I bet your wireless carrier loves you! I can blow through that in a week if I watch Netflix on my iPhone. Here in my area there is only one free Wi-Fi hotspot in town. McDonald's and that's it.

Mike_

join:2003-06-24
Fort Lauderdale, FL

Re: 2GB?

Get Verizon. LTE rocks Plus, data is still unlimited on the phones. Then tether it..
--
If it ain't broke, don't fix it. Unless you know what you're doing.

dataice
Premium
join:2002-10-27
Crisfield, MD

Re: 2GB?

Sadly there is no 4G of any kind here in rural MD. We didn't get 3G here until 2009. We probably won't see LTE in my neck of the woods for at least another year, if not longer.

wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
Reviews:
·AT&T DSL Service
·AT&T U-Verse
·Dish Network
Yeah I'm lucky. At home and work I use the WiFi and there are a lot of free WiFi spots and ATT free spots in the area. I also use the Free WiFi app.

It's nice to leave out in the open / rural area like yourself but I guess that comes with a price. I myself would rather live in the open rural area's myself over the city.
--
"The American Indians found out what happens when you don't control immigration."

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..

2 edits

Re: 2GB?

Yeah. There are drawbacks to both rural and urban living. Having experienced both, I prefer rural. Low crime and less traffic are important to me. However, with rural living there are trade offs that have to be accepted, and technology is at the top of that list unfortunately.
VZW

join:2011-08-03

Network

The entire AT&T network has a theoretical max. of 21 provided by HSPA+ 21. Now backhaul and phone capability are a different matter.

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..

3 edits

Re: Network

The AT&T tower here in my town is rumored to be using a T1 for backhaul. It's pretty much useless unless you don't mind using it at 3 am when most people are in bed sleeping. If you try using it during the afternoon and early evening it's worse than dial-up. The best speed I have ever pulled in is 1.2 Mbps at 3 am. My device is capable of getting up to 7.2 Mbps.

next review in page (previous review)
Review by lordpuffer See Profile
member for 7.4 years, 1787 visits, last login: a few hours ago
updated 134 days ago

  • Rio Rancho,Sandoval,NM
  • $135 per month
  • (24 month contract)
  • about 1 days
  • "Bought The iPhone....Love it! Good Coverage Too."
  • "Price for Service is Way Too High."
  • "Service Is Great Where I Live."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I decided to ditch T-Mobile so that I could get the iPhone, so I had to go with AT&T. Their coverage doesn't seem to be as good in the Los Angeles area. Intermittent 3G coverage. I had almost no coverage in my Apartment, so I had to purchase the 3GMicroCell, which AT&T sells, which is like a mini cell tower you put in your home. However, even though it gives you full coverage at home, I had to shell out $150 for it, where I think that AT&T should give it to you for free to use their service at home if you get little to no signal. I'll post an update in a few months.

Update 11/7/10: I moved to Rio Rancho, NM about 2 1/2 months ago, and the AT&T 3G signal is pretty strong in the Albuquerque/Rio Rancho area. I'm very happy with the service here, and there is no need for the MicroCell.

UPDATE 3/26/11: Had left AT&T for Verizon, left Verizon, which I hated, and came back to AT&T, and got the HTC Inspire 4G, and LOVE IT!

UPDATE 9/30/11: I am still with AT&T, and still have the HTC Inspire 4G. It's a good phone, however, when it was updated from Froyo (2.2.x) to Gingerbread (2.3.3), it affected some of it's functionality. To be honest, I'm tired of Android in general, and would really love to get the Blackberry Bold 9900 when AT&T gets it. That is supposed to happen before the end of the year.

Comments:

next review in page (previous review)
Review by patt2k See Profile
member for 3 years, 463 visits, last login: 9 days ago
updated 155 days ago

  • Ridgewood,Queens,NY
  • $233 per month
  • "Price is not Bad!"
  • "Very Few Dropped Calls"
  • "Overall Great!"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update : 9/9/2011

Yesterday I went to live chat and asked att rep to switch me from iPhone plan to smartphone 4g (h+). I see no difference but I can see I am on the 4G plan because it doesnt say service provide but att global network on the speedtest I am located in Queens , NY

»www.speedtest.net/result/1474320539.png

_______________
I have family plan with 4 people , I used to be on iPhone , 2 others are iPhones and last one is windows phone 7.

I live in New York in Queens area and just wanted to share my review with you guys on att. For this review I tethered my H+ AT&T (although I have to call AT&T to put me on 4G plan since I had the iPhone) the phone I am using is Samsung Galaxy S2.

Speedtest.net Result

»www.speedtest.net/result/1450834245.png

---

»www.speedtest.net/result/1450838940.png

Speakeasy.net Speed Test Result

Last Result:
Download Speed: 7285 kbps (910.6 KB/sec transfer rate)
Upload Speed: 436 kbps (54.5 KB/sec transfer rate)

it looks like speakeasy is doing better on speedtests.

For a mobile phone why would anyone need more speed ?

this is more then enough for streaming radio watching some youtube and 2GB cap is just fine for that use (good enough for lots of radio facebook email you name it)

AT&T works well in Queens,New York it's not a bad choice I was previously on T-Mobile.

Comments:

next review in page (previous review)
Review by dj0521 See Profile
member for 6.9 years, 90 visits, last login: 1 days ago
updated 217 days ago

  • Orlando,Orange,FL
  • $120 per month
  • (2 month contract)
  • about 5 days
  • "The BlackBerry Tourch, New Line Discounts"
  • "3-5+ Dropped Calls DAILY, Support is flakey, Billing Issues, CONTRACTS"
  • "I have better service and prices with Boost CDMA and NO CONTRACT, Poor Provider"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Vonage
·Virgin Mobile Br..
Have had an account with the old cingular wireless for about 10 years not for a cell phone only. Since AT&T took over it has been run into the ground. They only look at the profits they can make anymore, Now customer service is not even 24 hours. My boost mobile prepaid phone even has 24 hour customer service so what gives? Most of their phone reps are out of the USA, and when you do need to call AT&T's IVR (interactive voice response) is a worthless waste of time if you really need to get a problem fixed. Cant wait for them to finally start majorly roll out the 4g coverage so they can hopefully give themselves another shot at being a REAL cell phone provider again!

Comments:

next review in page (previous review)
Review by ford8nlover See Profile
member for 1.1 years, 95 visits, last login: a few hours ago
updated 221 days ago

  • Beaverdam,Hanover,VA
  • $107 per month
  • (24 month contract)
  • "Download Speeds average of 1.5+ mbps on 3G"
  • "Edege network is slow"
  • "With the fastest 3G speeds and reliable network, you can't go wrong."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·HughesNet Satell..
·SHENTEL
·WildBlue
I have been with AT&T since 2008 and have had no problems. Currently have 2 iPhone 3GS on the $15 200 MB plan and have never gone over. Even in the Mountains of WV and still had reliable signal. No complaints, and very few dead spots where I have traveled. I am a satisfied customer.

Comments:






next review in page (previous review)
Review by treichhart See Profile
member for 5.1 years, 1369 visits, last login: a few hours ago
lodged 233 days ago

  • Coldwater,Mercer,OH
  • $15 per month
  • "Noting Good"
  • "The service is so bad and no 3g options here at all."
  • "Dont get it if you live in Coldwater, Ohio"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I bought a Sierra Wireless USB 305 adapter off of ebay and I used a blank SIM card I had around and a 3g router from Encore and when I tried to sign up a pre-paid usb data plan via the phone the first sales rep was telling me that I cant do that so he transferred me over to att dsl service and I asked that tech to connect me over to pre-paid tech support. Soon as I got on the phone with the pre-paid tech I asked if I can use the usb adapter I got off of ebay with a sim card that was not in use and pre-paid tech told me I can I just had go to: »buyasession.att.com/ to sign up for the pre-paid 15 dollar 100megabit aka 1 day service.

soon as I got signed up it took me while to get my 3g router get connected to the cell tower and the connection was very slow and keeps kicking me off every 3mins then it reconnect for a bit but could not get anything.

here is the speed test I did with my ipod touch connected to my 3g via wifi to the att usb connect card:

»www.speedtest.net/iphone/123872327.png

bottom line there is no 3g service in coldwater, ohio only like 2g/edge service.

Comments:

next review in page (previous review)
Review by W4DRA See Profile
member for 8.7 years, 2727 visits, last login: 42 days ago
updated 257 days ago

  • Dunnellon,Citrus,FL
  • $60 per month
  • (24 month contract)
  • about 4 days
  • "Great speeds here in the country"
  • "5 gig"
  • "Real Good"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had Sprint Mobile Broadband (snicker) for a two year period. (BAD CHOICE)
I wondered what other choices were in my area. I called AT&T about the broadband for my area. I was on the FAIR area as far as signal. But I ordered it anyway.

I was wondering if I could get the signal I needed for the Sierra USB 308 to work properly. I have metal sideing on my house and its tough to get a good signal even with my AT&T Phone.

I got the order in and opened the package and there was a Sierra USB 308 modem and a short USB cable, with AT&T connection manager. All instructions were easy to read and follow.
I installed the software and modem and called the toll free number for aceptance and agreeing to there terms, painless.

When it was activated I was a little concerned with the signal being only 2 bars. I used internet explorer and loaded my homepage at www.wvva.com and was shocked how fast it loaded.I then flushed the cache and reloaded the page again and it was again fast loading.

I did some speed tests and got about 2mbs down and about 600kbs up, Well that was faster than Sprint already and I didn't even have the external antenna installed yet. I then called AT&T and asked what frequency the network was on? To my surprize no one could tell me. Thats bad for me because I am in the country and have to do things the hard way. I tried a 1900mhz antenna and it didn't work. I then tried a 850 mhz beam and couldn't get it to increase the signal, BAD BEAM.
I ordered a Wilson tribander beam from the 3gstore and like magic it worked, FULL scale and 74dbm.

I did a few more speed tests and was getting about 4mbs down and 1.5mbs up.
AT&T is a winner here and its like being in a new world of fast internet. I am 8 miles from the tower.

The only thing that concerns me is the 5Gig a month. I think there should be a 10 gig a month usage. After all @ $60.00 a month compared to cable (Which I don't have here) is not a good deal.

All in all I am happy with the ease of use and performance of my New Service.

Thank you AT&T
PS Lower the price or raise the cap from 5 to 10 GB a month... ;-(
Dave Abshire
Dunnellon, Florida

Comments:

next page (previous review)
Review by ov_black See Profile
member for 285 days, 44 visits, last login: 151 days ago
updated 280 days ago

  • Houston,Harris,TX
  • $64 per month
  • (24 month contract)
  • about 1 days
  • "Reliable, decent speeds for 3G, decent backup provider, usb devices easily portable and mobile and work with Windows OR Mac OS"
  • "2yr contract, 5GB cap, steep overage charges or temporary service suspension, not as fast as SOME 4G providers"
  • "Decent, reliable, reasonably quick (for 3G) backup connection"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Clear Wireless
I've been using AT&T Wireless (3G) Broadband for about 1 year as a backup to either terrestrial broadband connection(s) or Wi-Max service through Comcast or Rover (CLEAR.)

The USB device provided when I signed up is marketed as an AT&T USB Connect Velocity which is an Option icon 461 (GI0461.) This device is supported within Windows, Mac OS and the switch/router OS provided on various Cradlepoint broadband Internet routers (mine is an MBR900.)

Order process was a bit convoluted since at the time, I needed to go through their Small Business store online in order to get this device. I'm not sure if this is the case anymore. But after the device was ordered, it arrived the next business day, which was great.

Setup was straightforward, driver software is contained on the USB device itself if you are installing to a Windows or Mac system. Cradlepoint routers have a firmware image with the drivers built in.

I've been throughout many, many locations in the Houston area and I've generally been able to get a connection pretty much anywhere, but I haven't always been able to get the best 3G speeds at all locations in Houston. Generally, the more densely populated areas with more cell towers yield better connect speeds , 3-5 Mb down / 1-1.5 Mb up, but while I'm out and about in Harris county, my speeds are closer to the 1.5 Mb down / 1Mb up DSL speeds.

Of course, like many other 3G plans, this one is contract with an early termination fee and data usage cap each month with some pretty steep overages. I had difficulty locating AT&T 3G pre-paid devices a year ago, although now I see them all over the place in this area.

I would probably be looking for better deals if it weren't for the contract and early termination fee, but it's served as a very good stop gap for me right now as I'm in the middle of a move and in between terrestrial broadband providers. I thought CLEAR's Rover service was going to be the stop gap provider for me since there are no overage charges, but due to spotty reliability and throttling, it looks like I'll keep my AT&T service to be the backup of Rover's 4G wireless service.

One more thing, I rated tech support a little low since I purchased an AT&T branded Novatel Mifi hotspot in January of 2011 and was told by the AT&T sales people at a local AT&T store that all I needed to do was swap out the SIM card in the USB device with the MiFi device and I would be in business after booting the Mifi device. Calling tech support on several different occasions was essentially worthless since all they had me do was perform a bunch of installation and trouble shooting steps that were already provided in a flyer that came with the device. Sorry, but I don't need to call tech support to re-read information that's already provided to me. I can read English just as well as the rest of you guys and I perceive tech support to be a resource when the provided documentation doesn't work. Ultimately, we couldn't get the device to work and I ended up bringing the device back to the AT&T store the next day and showed one of the sales people that swapping out the SIM cards wouldn't work. The salesperson brought out another Mifi device and we still could net get this thing to connect to AT&T's network. The device would boot up and give an indication that an HSPA network was available, but for some weird reason I simply could not connect to the Mifi device itself through a Wifi connection and this was tried on two different Mifi devices. I demonstrated to the salesperson that I could connect to AT&T store's own Wifi network without issues. I also demonstrated that with the SIM card back in the USB device and installed into my netbook, I could make a connection to AT&T's 3G network. The AT&T store ended up refunding my money as the staff there could offer no explanation as to why this setup would not work, So I'm not angry with the AT&T store folks and there are other viable options through Cradlepoint, though they are not as integrated as the Novatel Mifi device.

Comments:

Sunday, 12-Feb 04:16:46 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 12.5 years online! © 1999-2012 dslreports.com.