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Review by bbison 
UPDATED: 167 days ago
member for 207 days, 3 visits, last login: 185 days ago
 South San Francisco,San Mateo,CA
 $149 per month (12 month contract)
 about 15 days
 "For 2 years, excellent 2M up/down wireless T-1 service for the money"
 "For 6 months after, completely unreliable service and no tech support"
 "An unhappy divorce with a horrible ending"
| Pre Sales Information:
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I had two good years of reliable and reasonably priced service. For half the price of equivalent wired T-1 service we were happy--enough so to recommend the service to other companies.
Then the trouble started--upload or download speeds dropped to zero at times, usually in the mornings. They were full of excuses, but no solutions--first blaming everything on us, though our equipment and firewall setup never changed from day 1. When a laptop plugged straight into their connection shows 2M download speed but 20 kbps upload, the problem is somewhere outside my walls. The shutdown in upload or download speed was happening 3-4 times a week. Each time I asked them send a tech to check our antenna, but they said the issues were at their end and they were working on improving the stability of the service.
Instead of that, they decided to terminate my service, saying they could no longer offer it due to interference from traffic cameras in SF. Except I'm not in SF. Then they said I was too close to SFO. Funny how that didn't matter for the first 24 months. Fine, I'll find someone else.
Their business people said termination in 30 days, but their tech folks told me we could have it as long as we needed (until transitioning to a new T-1 provider was completed), as we had servers and VPN tunnels to reconfigure, something that takes quite a bit of tech time that had to be pre-scheduled a couple of weeks out.
Then on 5/5 they called me, saying their local relay point was down and we would be without service until the next morning. The next morning came, and their business manager called to say they weren't going to fix anything, and were pulling the plug immediately! No written notice (as required by contract) of a end-of-service date, no warning-nothing. They just left us blind and hanging.
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