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Review by banquo See Profile

  • Location: 94073
  • Cost: $2500 per month (24 month contract)
  • Install: about 18 days
Was a pretty quick install, no issues. Service is generally pretty good.
None really, all very straightforward
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We got a custom quote for internet and voice services from WiLine for our San Francisco headquarters. Though our voice needs were pretty limited they still spent as much time with us as we needed and got us up and online after just over two weeks, which was faster than a lot of the other companies we'd called.

We're just coming to the end of our second year with WiLine for internet and will likely renew. We've shopped around for another quote but WiLine's prices for internet are pretty great. No complaints here.

member for 8.3 years, driveby review (so far)
updated 8.3 years ago


Review by jwadams See Profile

  • Location: San Francisco, San Francisco, CA, USA
  • Cost: $22 per month (12 month contract)
  • Install: about 7 days
Fast, reliable, crazy uplink
For residential service, your building already has to be set up for it
Good value, good speed
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I live in San Francisco, and my building has WiLine support built-in. There's a microwave antenna on the roof which connects us into the net.

Price is $22/month, including taxes, in a $45/month package with phone service, 1 year contract. After the contract ended, I was able to get another contract for the same rate. I get 4-6 mbits downlink, and about the same uplink, which is ample.

We've rarely had any issues; last time it went out, I called them, was on the phone for a 1/2 hour trying to figure out what was going wrong, and then they sent out someone who repaired it.


member for 13.7 years, 2 visits, last login: 12.4 years ago
lodged 13.7 years ago


Review by bbison See Profile

  • Location: South San Francisco, San Mateo, CA, USA
  • Cost: $149 per month (12 month contract)
  • Install: about 15 days
For 2 years, excellent 2M up/down wireless T-1 service for the money
For 6 months after, completely unreliable service and no tech support
An unhappy divorce with a horrible ending
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I had two good years of reliable and reasonably priced service. For half the price of equivalent wired T-1 service we were happy--enough so to recommend the service to other companies.

Then the trouble started--upload or download speeds dropped to zero at times, usually in the mornings. They were full of excuses, but no solutions--first blaming everything on us, though our equipment and firewall setup never changed from day 1. When a laptop plugged straight into their connection shows 2M download speed but 20 kbps upload, the problem is somewhere outside my walls. The shutdown in upload or download speed was happening 3-4 times a week. Each time I asked them send a tech to check our antenna, but they said the issues were at their end and they were working on improving the stability of the service.

Instead of that, they decided to terminate my service, saying they could no longer offer it due to interference from traffic cameras in SF. Except I'm not in SF. Then they said I was too close to SFO. Funny how that didn't matter for the first 24 months. Fine, I'll find someone else.

Their business people said termination in 30 days, but their tech folks told me we could have it as long as we needed (until transitioning to a new T-1 provider was completed), as we had servers and VPN tunnels to reconfigure, something that takes quite a bit of tech time that had to be pre-scheduled a couple of weeks out.

Then on 5/5 they called me, saying their local relay point was down and we would be without service until the next morning. The next morning came, and their business manager called to say they weren't going to fix anything, and were pulling the plug immediately! No written notice (as required by contract) of a end-of-service date, no warning-nothing. They just left us blind and hanging.



member for 14.9 years, 3 visits, last login: 14.8 years ago
updated 14.7 years ago