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Review by nerworks  UPDATED: a few hours ago member for 6.1 years, 22 visits, last login: a few hours ago
Rockwall,Rockwall,TX
$79 per month (12 month contract)
about 7 days
Southwestern Bell
"Reliable, few problems over 4 years, customer service nice, fast dsl speeds (SBC formerly)"
"Price does not match competition for speeds (Verizon Fios)"
"fast dsl speeds, rock solid connection, customer service responsive"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I live in Rockwall, TX and moved to a new housing development area. After having a BAD experience with Charter Pipeline (you can read my review) and even though being only a cable customer since broadband was available in my area in '98, I decided to switch from my cable modem service to DSL. SBCYahoo! to be exact. I first had their Expert Plus Package, which was 1 dynamic and 6000/384 for $99/month, 1 year term. Install was super easy, and service was even on a day before they said. With in 15 min, I was connected and couldn't believe the speeds. After ~9 months of service, which were incident free........no calls to tech support, few problems or loss in service that didn't last 3 minutes, a few modem power ons/offs, but for the most part ROCK SOLID. What a difference from cable service! I was sold and loving life. My file downloads cranked at over 600kb/sec. Not bad for $99/month.
What I really wanted was their Expert-S Plus Package, which when I initially signed up was $159/month and came with same speeds but with 5 static IP addresses. A bit steep for me. However, a recent check on their website showed that what was my old dynamic package was now the S Package, 1.5-6000/384, 5 static IP's, for $99/month, with $250 install fee. What I focused on was the $99/month price which I was paying for only 1 dynamic IP and a PPPoe connection. HMMmmm. So I called them asked them if I could migrate to the static package since I was paying same price. Expecting some sort of excuse, they did the unexpected. They said "sure, no problem". Wow! I was impressed.
So, friday, my order was completed. I was told to call the next friday to get my static IP addresses through tech support. I was also given phone numbers for support for setting up servers! I was shocked that they actually have a dedicated number for troubleshooting the setup of servers on your connection. I knew that SBC was one of a few ISP's that allows servers and don't block port 80...wild. So, I called the next friday, had to talk to about 3 different people, being bombarded by sales pitches on other SBC products, but it was nicely done and I nicely declined. Finally get to THE tech guy who sets up and issues me my IP addresses. He asks me what kind of hardware I have and what my plans are. I tell him about multiple routers I'm using and what my plans are for my network. He stops his IP setup and says he has a great idea that will make the most out of my network and server environment. He basically setup my network so that I truely have 5 IP addresses to play with, issued me another gateway address to link my routers together and explains everything, patiently answering questions so there's no problems with setup. He went out of the way to help me get the most out of my service. And the best part was they allowed me to do a self install avoiding the $250 install charge! What a deal. Oh, and I was able to use my own routers and the same dsl modem that was issued to me with my initial PPPOE dynamic connection. I was thoroughly impressed with how they worked with me.
After getting all my info, I setup everything.........whooops........my download speeds are around 1.2down when I was getting over 5 down with my dynamic PPPOE connection. After a late night call to India tech support (humerously it was a total waste of time.....couldn't understand a word)......I waited until the morning thinking maybe they forgot something in my setup when issued static IP's that yesterday afternoon. I frustratingly did everything from A to Z from one tech person to another to finally a trouble ticket being issued to the sbc network line techs in my area........mind this was after much frustrating discussions with support personell who basically said nothing was wrong that they could see, and even had the audacity to say the line speed I said I was getting was not possible. Well, anyway, after being issued a ticket number and haning up, I was certain that someone probably forgot something, they didn't want to fess up to it, the "guy" wasn't in yet, and they were covering tracks. 30 minutes after my hang up, the speeds were back to normal. The next day, some tech guy called to say the issue with my line was resolved. Yeah, whatever! All I cared about was getting things back to normal, however I had to waste a few hours trying to explain things when someone probably forgot to do something right the first time. I must say their support system is quite a bear. However, since this was the FIRST time I had to call for anything in over 9 months, they are not doing bad at all, and I really have no room for complaints.......within 24 hours it was back to normal. At least that is my experience from being a long time cable customer. So, even though I went into detail about my support issues, I still give them a 4 out of 5 in that area. Tech support........if you don't have to call them, there's really not much reason for complaint.....but it's no fun when you do. Oh well, nobody's perfect.
All in all, in my area, in Rockwall, TX, which has only Charter Pipeline and SBCYahoo!, I cannot say much negative about SBCYahoo! DSL. I'm sorry I didn't try them sooner. Just the speeds alone and the extras they give to accomodate people who want or need more than a gaming or surfing connection are just what I have been waiting for. For me it's been a blessing and a well loved service. Hope it's that way for everyone. Now, if T1 lines would just come down to the sub $100 price tag, the world would be a better place!
-------UPDATE--------
Well, I've been with what is now ATT Yahoo! for over 4 years now. Great reliable service. Glitches have been rare. Can highly recommend. Unfortunately, my time with ATT Yahoo! is going to come to an end as soon as Verizon Fios comes to the Rockwall area. I cannot wait! My only wish is that ATT would have done the same thing as Verizon and invested in Fiber to the home. Right now I'm paying more for an inferior service with ATT. Granted ATT's dsl service is stable, however it cannot compete with Verizon Fios. Please hurry Verizon!
-------UPDATE 10-07-08--------
With Verizon Fios and ATT Uverse expanding their reach, I've had to adjust my review of ATT Yahoo here. Although I am pleased, for what they offer for the price, it is not competitive with the times. Compared to the speeds and prices for Verizon Fios and ATT Uverse internet service, it surprises me ATT Yahoo remains has pricey as it is. Customers will remember that when Verizon Fios comes to this area.
ATT Yahoo is still a good service for me however. No problems except the occasional burp that lasts maybe a minute or 2. "Is the internet burping?" is a regular statement in this household. Most of the time it's solid, but can be frustrating if you're working. Seeing as how I've never had to call customer service except upon initial setup, I'm pretty pleased.
As much as I'd like to see Verizon Fios come to the Rockwall, TX area, it looks as though it will be years before that happens. Since ATT Uverse is being offered on the northern part of town, I'm guessing it will be the next best offering here soon for Rockwall residents.
Followup comments:   rockwalldude
@attens.net
| internet access in Rockwall I generally don't like Charter, but I have been lucky with their internet access for several years here in Rockwall, TX. I recently upgraded from 5Mbit to 10Mbit for $5 more a month. Their internet access in my neighborhood (Lakeside Village), is very stable...and I only notice a short outage about once a year. Recently AT&T Uverse was made available in our neighborhood...so you might want to look into that as an option if it is available at your house. If you want their internet access, I believe they will force you to get TV service bundled...but they have some nice highspeed internet options. Their HDTV service's limitation on 1 HD stream at a time kept me from trying it out...so I will just stick with Dish for my TV service. | |
|  nerworks
join:2002-08-12 Rockwall, TX
·AT&T Southwest
| ahh Uverse Thanks for the suggestions. It looks as though as of now, Oct 08, that ATT Uverse is only offered in the north part of Rockwall. I'm assuming north of I30, but only speculating as it's not offered at my address or similar addresses south of I30.
I'll definitely be looking forward to new options when Uverse is available in my neighborhood. Although I do wish Verizon Fios was here. A few relatives of mine have Fios and it fills me with envy imagining the time I could save working. Oh well good things come with time. | |
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Review by s0121  Posted: a few hours ago member for 6.4 years, 130 visits, last login: a few hours ago
Coldwater,Comanche,KS
$30 per month (month by month)
about 32 days
AT&T
"cheaper than other for the same speed"
" tech support is "ignorant", sales is worse, shipping is DEAD Slow"
"If you can stand the BS and have time to waste"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Was offered 3.0 Mbps DSL on Aug 29 by Local ATT tech. Sent online order on Sept 2. 2008. notified that line was active on Sept 5. - after many many telephone and "Chat" contacts the equipment arrived on Oct 2, and finally Gateway accepted Sync on Oct 3, Original Speed: 10-3 2:45 pm Dallas
Download Speed: 1708 kbps (213.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate) - and still the speeds are the same. NO IMPROVEMENTS.
From the start info was " there is a problem with the account" and everybody said "We shall correct that now". finally on 10-2, we found a tech that stated it was a "Line Maintenance Problem" and you will be online about "Noon" tomorrow... and Oct 2 about 11:45 the Gateway did sync. After have the same speeds, I did contact "ATT-Chat-assistance" and ask why my speeds were only 1.7 Mbps when I was paying for 3.0 Mbps.. was informed it takes 10 days to get your line upto speed. speed offered was 3.0Mbps/512Kbps @ $30.00 a month. Equipment send to me was Gateway by 2Wire Model 2701 HG-B - firmware was updated online after ititial setup and activation via ATT.
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Review by lukesurplus  Posted: 2 days ago member for 4.4 years, 165 visits, last login: 2 days ago
79201-3855
Business customer
$75 per month (12 month contract)
about 9 days
Southwestern Bell
"Always connected"
"Paid for 3mg but only got 1.6, they say sorry we get to you."
"At least it works but is not the best."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Not much cholce here in Childress. Like I say this service at least works. I have not been down since it was established. Just hated to get a AT&T phone line to have the DSL.
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Review by fozngoof  UPDATED: 10 days ago member for 5.2 years, 1278 visits, last login: a few hours ago
Temple,Bell,TX
$30 per month (12 month contract)
about 4 days
Southwestern Bell
"Still going strong, upgraded to PRO couldn't be happier"
"couldn't get ELITE"
"$35 / month beats the crap out of $75+ for ISDN"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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UPDATES at bottom: (Have DSL now instead of ISDN)
I was stuck on 26.4 dial up for years. I heard about ISDN from this forum, and after looking into it decided it was best for me.
SBC provides the line and I also use their SBC/YAHOO for an ISP.
Compared to DSL or Cable it is VERY expensive for a 128/128 connection, but it has great pings to games. (30-80 avg ping on Battlefield 1942 and Quake 3) My average speed is 121/121.
I signed up for the 2yr deal so my monthly charge for the line is about $65/month. I also had to sign up for an ISP and it is about $20 / month.
It was installed on time and worked perfectly. (their end at least, I had some learning that had to be done for networking the first time)
SBC/Yahoo knows nothing about ISDN and they don't officially support it. So tech support is non existant on the ISP side. I have not had any issues with the line itself so I can't really say anything about that. When I ordered it though, the lady taking my order was very knowledgable and helpful. When the guy installed it, he also was very knowledgable and answered all my annoying questions. 
I use a 3COM OfficeConnect modem/router 3c892. Dynammic IP
If you got the money, and you love to game, and you have no way of getting DSL or Cable ISDN is great.
UPDATE: Got DSL finally, but wanted to leave the ISDN info up
UPDATE #2: Upgraded to 3M DSL, pretty much flawless so far. My old house where I could only get 26.4 Dial-up is now finally has DSL (only took9 years...)
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Review by jopfef  UPDATED: 14 days ago member for 7.5 years, 3776 visits, last login: a few hours ago
Saint Louis,Saint Louis,MO
$35 per month
about 2 days
Southwestern Bell
"Installed quickly!"
"Terrible speed here, the worst I've ever had from AT&T."
"Up and running, and then disco'd in favor of Charter."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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9-23-2008: Well, it's back to Charter cable for services again. I moved in June, and the DSL that was available here absolutely sucked on speed. So out the door with it. I'm a Charter employee, so had the TV and the internet installed, and it's running just fine. I jumped to 16G for the internet, and it's awesome! AT&T doesn't have anything close to that, needless to say.
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Review by moubtaden  Posted: 34 days ago member for 6 years, 23 visits, last login: 31 days ago
Fort Worth,Tarrant,TX
$25 per month
AT&T
"Customer support tries but fails to be helpful"
"Connection is spotty at best"
"Look somewhere else for reliable Internet"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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DSL service is supposed to be 1536/384 for $25.00/month, but sustaining those speeds is a hopeless endeavor. Connection is randomly timed out at least half the time, so even accessing Web pages is an exercise in frustration. AT&T has tried and failed to fix the problem twice. Supplied DSL modem is a SpeedStream 4100 with mandatory NAT, which makes configuring Web apps tricky if not impossible.
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Review by social  UPDATED: 35 days ago member for 8.2 years, 673 visits, last login: a few hours ago
Saint Louis,Saint Louis City,MO
$29 per month (12 month contract)
about 15 days
Southwestern Bell
"Install was fast and easy"
"None"
"Changed to SWB"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I had a very good install and was up and running in less than three weeks. Now granted this was back in February but I still felt lucky. I even had one problem that Southwestern Bell helped me correct with my NIC Card. I talking to tech support and when they were unable to fix the problem did a conference call with Kingston ( I think) and they resolved the conflict. Now everything was going just fine I had no downtime good pings and good downstreams somewhere around 1.2Mbs. The ISP also gave me a static IP.
Now here comes the fun part. In July I notified Southwestern Bell that I was moving the first week of August. They informed me that my phone number would remain the same and for this reason it might take a little while longer because it takes a little while for my phone number to unassociate with my old address. Hmmmm sounded reasonable and they stated that it would only be around 3 weeks until I was up and running. By the way I will still be in the same CO. So after about two weeks (around 8/14) I call them and am told hmmm there is no disconnect order. I say that is strange as I asked that it be moved to the same address as my new phone. She says well no problem I will put it in know and it should not be to long. I call back the next week the week of 8/24. They tell me well they are working on it but the disconnect has not gone through I am sorry.
Well to make a long story short today (9/20) the disconnect order still has not gone through and everyone tells me when I call it should be taken care of in the next 24-48 hours and they will call me back. By the way I call once or twice a week and always have them look back at the log and ask why it was not done by the date that was given to me before. Hmmmm, have I got called back....I'll let all of you decide on that one. Ohhh one hint the word starts with an N and ends with a O. They also tell me that once the disconnect does go through that I will have to wait 15 working days for everything to get provisioned and up and running.
Well that is my story...someday I might get my DSL back up and running. I guess the moral of the story is if you move make sure you get a new phone number. If anyone has any suggestions please make them.
2/10/2005 Well Back in December I left my old ISP and went to SBC for the special and the increased speed. Was getting tired of the no frills Valuenet. I have to say I was very nervous about the switch over but it was very painless and did not even see a down time. I have not been down in two months and everything seems to be working great. Had one small issue with my speed not being ramped up but the guys over in SBC forum hooked me up and improved my speed. Over all a very good experience
9/2/2008 Ok it has been a while since I have updated my review. I am still with AT&T and everything is still going well. A few months ago I switched to Naked DSL 6M and the switch has been no problem and I am still happy. The only thing that I would like is a faster speed as I work from home and use VPN and it can be a little slow sometimes but nothing huge.
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Review by ZeCanard  UPDATED: 46 days ago member for 6 years, 644 visits, last login: 26 days ago
Austin,Travis,TX
$35 per month (12 month contract)
about 12 days
AT&T
"Fast, solid connection."
"Sales and tech support reps are slimy."
"Don't go with them."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings below consensus)
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Called Friday 2/7 around 7pm to place my order. On Tuesday 2/11 (2 business days later) I received my SpeedStream modem and it synched when I plugged it in. I was only supposed to have my line provisioned on the 14th! That was quite amazing. I thought it was fast when Covad took only 3 days to provision my line, and 5 more days to have my modem delivered to me! Signing up was a breeze, although the signup site did hang at the end (it was working so no biggie).
Speed is slow right now at 164kbps, but I'll allow until the 24th for them to ramp up my speed to 384kbps. At that point I'll try to talk to some techs to test me at a higher speed if possible. 13k feet is a long way, but I used to get 1Mbps with Covad before (no clue why I switched to Hellink Cable) so I don't see any reason I should be stuck with up-to-384 now when the 384-1.5/128 is available for the same price with a year contract.
Setting up email and such was quite confusing at first, but was resolved easily by checking the support (maze) pages. Also knowing what login name and what login pages to use can be confusing at first as well, but no biggie.
News server is very subpar, with many missing groups, but I was not expecting much on that side, and I don't use Usenet all that much anyway.
I do enjoy the fact that we have local DNS servers, only 3 hops away (totally different from all other ISP's I've had), at 25ms (21ms gateway hop).
Only things I had a problem with: online order showed 768-1.5/256 was available at my location, but phone line does not belong to me (requires SSN) so I had to call them. The lady on the phone told me up to 384 was my only option at my distance (after telling me I was getting 384-1.5/128). Other thing: she did not even mention the speed until I asked her what speed it would be. She was going to sign me up for a service without even giving me any details, after only hearing "I would like to sign up for SBC DSL."
Also, she did not give me the choice of making month-to-month payments. I knew I wanted a year-long contract anyway, but not everyone who calls to sign up for service knows exactly what their options are, and they count on the SR to provide them with the information.
The only time when she asked me for my opinion was whether I wanted to get a $99 minus rebate router/DSL modem combo. But she didn't even give me any options at that point (getting a DSL modem for free).
But those things I'm not overly concerned with. I just hope I get what I need.
2/16/03 Update: Ramp up process going great, suddenly my download went up to 325kbps and upload 137kbps! Pings dropped a couple ms too, and are even better than they already were.
8/13/2003 update: I signed up with them again after a year with Road Runner. Lie after lie after lie. Better to talk to a wall. Once my contract is up, I'm cancelling for sure.
8/22/2008 update: I called to switch to DSL-Only (Yahoo High Speed Direct) to drop my monthly phone charge. I have now been without Internet for 12 days. After 4 hours (and counting) on the phone, no one has been able to tell me what the hold up is with my order.
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Review by kws7114  UPDATED: 61 days ago member for 6.4 years, 109 visits, last login: a few hours ago
Newton,Harvey,KS
$59 per month (month by month)
about 3 days
AT&T
"Solid connectivity and excellent Tier 2 support"
"SBC was more personal than AT&T"
"AT&T maintains me as a happy customer"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings above consensus)
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I have been on the same IP range for over 6 yrs now with the best service anyone could dream of for connectivity. Not many people have static accounts at home, but the experience is incredible. swbell was my carrier when I signed up for the service. I've been on broadband since I could afford it, but close to 10 yrs now, if not more. When Speedstream 6260 was king. I am still using my original modem. The package I have is 3mb/512. I presently get excellent speeds most always around 3Mb. I am consistently able to upload at 410Kb.
Best experience was working with the technicians when I was literally ripped from their servers with a different IP range to the one I have now. If anyone knows about IRC networks, the bots and their masters were withering in their attacks in early 2002. By the time I got help, the technician could see I was dropping packets and the stream was relentless. The technician saw to the switch from one router to another and I have had excellent connectivity ever since.
AT&T HSI Pro-S . Only time I am down is when I lose electricity at the modem.
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Review by rogun  UPDATED: 64 days ago member for 7.5 years, 175 visits, last login: a few hours ago
Little Rock,Pulaski,AR
$35 per month (12 month contract)
about 45 days
Southwestern Bell
"More reliable, and with less content filtering, then Comcast"
"NSA spy scandal, pricing, high spam level"
"Not happy, but for the most part, better than Comcast"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings below consensus)
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Updated on 8-4-2008:
I'm in my eighth year of service with AT&T and have seen both improvements, as well as digressions, during that time. My biggest complaint concerns the NSA spy scandal, which I won't go into here, other then to say that I REALLY don't like that AT&T broke the law and allowed Big Brother to spy on it's users.
Other then that, service has been acceptable -- not great -- during that time. I don't care for some of AT&T's other political motives either, but it's service is fairly reliable, even though it does seem to get worse all the time. In fact, I actually lost my connection while updating this review!
Due to my job, I had to switch to AT&T wireless a few months back and have a few criticisms to make about it, as well. The main, of which, is the pricing and the vague information given on pricing. Other then having to pay far too much for necessary services, I'm otherwise pretty happy with it, except that I don't like having to constantly watch my back to ensure that AT&T isn't trying to steal my wallet.
The bottom line is that while I'm far from a being a happy customer, and will likely switch services just as soon as I discover something better, AT&T is the best option available to me currently. Though I have my complaints with Comcast, also, I'd switch my internet, and probably phone, to Comcast in a minute, except that my past experience with Comcast resulted in me paying for services that were never provided and a followed by a just complaint to my LFA. So, I'm stuck with AT&T for now, but I'm ready to switch when other, better options are available, which I doubt will be long.
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I've been waiting for broadband access in my neighborhood for atleast 5 years now (since before @HOME even existed.) Needless to say I am estatic to finally be plugged in.
When I ordered the basic service package the person I spoke with promised to call me back with all the details (connection date, etc.) They never did call back, but I knew my order had been placed, so I decided to be patient and expected many delays, similiar to what I've been reading about on dslr. About 4 weeks after placing my order I finally received the software in the mail, but it took another couple of weeks to get the hardware. I doubt it would have done any good had I received it all earlier regardless, because I later found out they hadn't finished the upgrade (project pronto) in my neighborhood at the time of my order.
I had no problems whatsoever hooking everything up and installing the software and it all worked immediately w/o having to call, which I really appreciated considering I did this late at night. Right now I just have it connected to one computer using the supplied Enternet software because I wanted to make sure it was working properly before connecting it to my home network. So far the service has been pretty excellent, with download speeds at 1.2Mbps, but I'm only getting uploads at 80kbs (update: after some tweaking I'm now able to get closer to 1.4Mbps down and 136kbps up.) Also I find my self waiting for a response more than I'd like and am wondering if there's anything I can do about it (update: This was apparently a temporary problem as I haven't noticed it since.) Other than that everything has gone about as well as I'd hoped and I'm very pleased.
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Now that I've had service for a couple of months I thought I'd update my review. So far I can say that I've been extremely pleased with the service I've received. It's as good as I'd hoped and better than I'd expected to receive. I can't really comment much on the tech support because I've never called them. In fact, I haven't talked with anyone from Southwestern Bell since the day I ordered the service. I always expect to receive poor tech support for anything related to computers anyhow and I never expected Southwestern Bell to be any different, but since I don't rely on it this was never an issue for me.
I'm now using a dsl router/switch which keeps my connection live, so I don't have the problems with Enternet (although I never had any problems before I bought the router either.) Every now and then I'll lose my WAN connection for a minute or two, but I'm actually surprised it's been as reliable as it has. After reading all the bad stories about long outages I was expecting some, but so far it hasn't happened and I haven't been offline for more than a couple of minutes. Download rates have been pretty close to what was advertised and I only wish more servers would support my bandwidth now. Overall I'm very pleased with both the speed I'm getting and and the reliability of the connection. As long as everything stays the same I'll continue to be very satisfied, but if I had to I now have the opportunity to switch to cable service, since Comcast has begun to offer it's broadband services in my neighborhood. So far this has by far been the best experience I've ever had with any access provider, but I'm gonna shut up now before I jinx myself.
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DSLR requested that I update my review, so here it is:
It's hard to believe that it's been less than four years since I first received dsl service from SBC. I feel like I've had dsl forever and I wouldn't know what to do without some sort of broadband service. For the most part, SBC has provided a good service, that I've been fairly satisfied with using. However, it has had it's downfalls and I've recently learned of some things which put the service I receive from SBC in a different light.
To be exact, there are two things I've learned recently about SBC which greatly disappoint me. The first is that SBC doesn't seem committed to upgrading it's service to provide the best service possible. I'm aware of other providers that are doing much more and who's future plans far exceed those of SBC. If not for the second reason, I would expect to switch providers at some point in the near future, since other providers will likely be offering a better service soon. But because of the second reason, I'm looking at switching providers asap.
The second reason (the big one!) really, really makes me angry and dissatisfied with SBC. What could be so bad? Well, it's come to my attention (and this is easily verified) that SBC is not sincere about it's stated intention to block spam from it's network. Spammers love SBC because SBC loves them! SBC is one of the top networks when it comes to allowing spammers to use it's network for sending out unrequested spam email. Although SBC pretends to be doing all it can to block spam, and although it offers tools for you to fight spam on your own, it could probably cut the amount of spam it's customers receive in half if it were only slightly serious. Instead, SBC is greedy and refuses to block it's customers who are well-known and documented spammers, because SBC makes a lot of money from selling spammers the high-end services they need to send out bulkmail. Thus, SBC is a part of the spam problem; and not just for SBC customers, but for email users everywhere.
Obviously, this makes me very angry and I refuse to support a company that supports spamming. Because of it, I'll be switching to another broadband provider as soon as my contract is up. This disappoints me because I had been a pretty satisfied SBC customer from the beginning and have always considered SBC one of the better broadband providers, until finding out about it's support for spammers. Now I won't use or recommend SBC to anyone until SBC stops supporting spammers and I hope you will do the same, unless you will enjoy receiving more spam than you're receiving with your current isp.
Note: The spam problem isn't something that SBC is having trouble containing. It's a problem that SBC promotes because it makes money by selling services to well-known spammers. To those of you who have replied with skepticism about my claim, my reply to you is that SBC's spam problem is well-documented and widely known by every organization that monitors spam.
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