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*****update August 2006+++++ Once again, the billing mistakes have come with a new year of service agreement changes. I got the annual letter telling me my service at 19.00 is ending. I have the option of buying a new service for 14.99 (3Mbs)or the happy option of 45.99! (1.5Mbs) WHoopie! So I get ready for the annoying 3 hours on the phone explaining that my line can't handle this "great new upgrade" to 3mbs as it can only handle 768Kbs. The sale person tells me it is fine, and that I can have the upgrade. I say ok knowing better. I wait for the tech to call and tell me it was a mistake, and because my line can't handle 3mbs, I have to pay 45.99... blink blink.. this is fair? (remember my line used to handle 1.5 no problem) Every time they improve the connection speeds in general, mine drops in capacity. I ended up negotiating a 19.99 at 768 down and up (super!) for a years contract, and guess what? Yep, billing error! So I now get to spend another 3 hours on the phone to correct something I already took care of. ARG.... Cable? but I don't watch TV. ****update 2005 august********************* Changed service to lower rates (Unfortunatly and as usual, any change results in mistakes on bill, that take a month or two to correct.) same speeds, I am now using interleave to get good speeds, but sorta slow Ping, and its OK with me. I PPoE through an SMC router. #################################update########################### I am still stuck at 384 download. For a while I had 1.5/128 and it worked great. Then they "upgraded" the system for everyone. My connection stopped holding sync, and they dropped me to 768/128 Later, my phone line was cut by parks and rec trying to fix a water main up the street. After sbc repaired it they had to drop my speeds to 384/384. Sad, but no real options and I am stuck with SBC. ################################end update############################ I ordered the second DSL account when I moved. I already had a modem and the filters from the last time I had service, but they send new stuff any way. I asked for the 39.95 service, they set that up then when I went to billing, they sold me on the idea that I get total connections for 39.95 and the DSL would drop to 29.95 So in reality I am paying 6 dollar more to have caller ID, call waiting, voice mail, and some other junk I dont need. Two days later hooked up my old modem and the DSL light turned on but the speed I got after connecting was pretty low, 164/109 or so. I came here to get help (I did, and may get more, I am waiting patiently) and I am still stuck at 384/128. I will cancel my service if they dont at least let me try to use the higher speeds. They say on the modems that we should leave them on for 10 days. It should get faster if they think it will work. I am patiently waiting for this. I have pings in the 30s right now, no packet loss, but download speeds are one third what they should be because of the capping system. Because of the online service here, I thought it would be worth trying to get DSL going even though I am fairly far from the CO. I would have given the tech support a 1 on the ratings, if it werent for the BBR associated tech support in the forums. ######################### End of New Connection Review ############################ Below is the old setup I had before I moved to a place that was further from a CO. Since I wrote this account below, official support has become a blessed improvement in customer service for me. ########################## Old Connection, differernt location ######################### They really arent the provider. Every time I called, they had to put us both on hold and call ASI, whoever they are. ASI sent the modem, they tested the line, and they caused the delay sending the equipment. Southwestern bell folks could answer about one question each. How much does it cost? or How fast is it? beyond that they relayed my questions (I learned to ask on DSLReports.com) to tech people but I could never talk to the tech people directly. After reading so many horror stories here, I knew what to expect, and treated the people on the phone very nicely and they were helpful as far as they could help. For some reason they could not figure out why they did not send my modem and I listened to the conversation with ASI the people. Some box was not checked on a peice of paper was all I could decifer. Ordered 384/128 and got 1293/180 Order was easy and install went flawlessly on my home built Athlon 900 mhz Abit KT7 I was worried about the Athlon after hearing the tech filks that log on here say they are troublesome. I am using The SMC Barricade Router to hook up two computers and that works great. I do not have to reconnect when I start my computer. So far I havent been kicked off. I am using PPPoE. This router is designed for it and it has port mapping and works well with online gaming. Its not very expensive with the coupons at bUy.com USE THE TWEAK GUIDE! I changed the MTU from 1454 to 1492 and set it to automatic and that boosted my system from 2x a 56K modem, to 25x a 56K modem! member for 23.5 years, 1814 visits, last login: 4.4 years ago updated 17.6 years ago
Ive had SBC DSL for a couple years now. That was after a year of them telling me it was available but in reality they didn't know what they were talking about. Now I can connect but speeds are extremely slow even though I live in the very center of a town of over 100,000 people. You would think they would have more equipment installed to provide better service in a town this size. Its better than dialup, but not much. UPDATE: 05-17-06 I dumped SBC because it was just TOOOO SLOOWW (290k). I now have Cox Cable internet (4mb) and so far it's working out great. BIG improvemnet. "IF" SBC were to ever upgrade their equipment in my area I may consider switching back. member for 20.3 years, 2077 visits, last login: 10.4 years ago updated 17.9 years ago
I've been in the telecom business for nearly 30 years. SBC/AT&T still don't know what they're doing and I used to work for both. Moved on since then so I know a bit about how computer networks work as well. My problem, which their "tech support" says is on MY computer, is I can't access ANY website with an IP addy that starts with 192. I can't convince even the level 2 techs that not ALL addy's that start with 192 aren't private and can't be resolved. When I ping or tracert a website with an addy that starts with 192 it goes nowhere. Can't convince them that it's 192.168 that's the private addy range. I looked up my Speedstream 5100 modem's addy and yes, it's a 192.168 addy. THAT I can ping and tracert. Goes one hop and completes on a tracert. Anything else in the 192 range just times out over 30 hops. They insist that the problem is with my computer but I've been over it a number of times with some fairly knowledgeable network techs on a computer help website and they agree the problem is with my modem. Apparently programmed to block ALL addy's that start with 192. SBC says my modem doesn't HAVE an IP addy. If it's not my modem's IP addy what IP addy is it that I'm seeing when I look it up? It damn sure isn't my addy from SBC as that's DHCP and changes everytime I log on. They also tell me that since my DSL "modem" (they don't know it's not actually a modem) is over a year old I'd have to buy a new one to fix it. I've asked that the problem be escalated past level 2 support but I'm not holding my breath. All level 2 support did was argue with me and then send me a PDF file that told me how to type in an URL and how to hit enter. Well DUH!!!! Anyone else run into this problem with websites that start with 192 addy's with SBC? Diane member for 18.2 years, 1 visits, last login: 18 years ago lodged 18 years ago
Been using the SBC DSL since August of this year...and i have to say that it's been quiet reliable. Install was quiet easy...unlike the horror stories i heard from my friends...everything worked out fine. I consistently got speed of 1180 down/136up day in and day out. Just last month I took advantage of the 256 upload promotion, my upload now is between 200-256  Price will be a little bit more but it's worth it in my opinion. Also i notice the great improvements on mail servers, which was horrible when it was on Prodigy servers.The best thing about SBC Yahoo is that they give you a Free National Dial-up Account Which is great for me since i travel alot throughout this great country of ours. Here is my spec: I have the Standard SBC issued Speedstream DSL Modem with PPPoE. 2/21/03 :Well, the whole DSL connection went down hard last night around 18:45. Called Tech Support and spoke to a very unhelpful person..he just casually mentioned that there was a router down in Houston and i was on that router so it'll take about 24 hours to get it fixed?! I was like 24 hours!?!? I am in the Telecom industry and we don't take 24 hours to fix anything, the most might be 4 hours! Talked to another tech support later that night and she was convinced that it was my end's problem and she mentioned that in order to create a ticket for me i have to accept the charges! I told her that the service was working great until that Router failed in Houston and now you want to charge me???? She basically said that if they find faulty wiring in my house they'll have to charge me...good thing i have In-Line protection which will cover the charges..but that's not the point...it's the principle of the whole thing. The service has been kinda stable. I lost connections twice of all these months...and every time the service came back up in about 5-10 minutes. Connection just went down last month. Called Techsupport and after about 10 minutes they decided to dispatch a tech out to my area to have it checked out. They asked me for a good call back number so that they can update me on the status..this was about 11AM. No one actually called me at all but someone did email me and told me that they found a problem on the RT in my neighborhood. Hopefully they changed out some of the wirings or what not in this RT. Speed is still 1200Down/243Up DSL Went down hard again.. Tech Support is almost incompetent. She kept on telling me to delete/add/delete/add Broadband dialup connections..all the while listening to me telling her that i know for a fact that it was something in the CO after 30-40 mins of wait/redelete/readd she finally got it and told me that a tech will be in contact with me in the morning (it was about 8pm)..luckily the tech called me 20 mins later and told me that one of the Routers were down in the CO and now it's back up.. Canceled the service on 1/8/04. With speeds of 1300/256 for almost $40 compared with Comcast 3100/256 for $40 it is a no brainer. If SBC gets a package of 3000/256 for $50 i will definately considering going back but i doubt this will happen anytime soon. Also i'm not too impressed with the overal customer phone support while the Broadbandreport's online techs are great..but they will not help much when my DSL goes down hard.. 8/23/2005 So what is it about August? It seems that i always change ISPs this month, I remember first signing up with broadband back in 2002's August, and switched over to Comcast on 2003's August and now..coming back in full circles. I'm mainly intrigued by the Express Package how can you beat $14.95/month for DSL especially when my company stopped paying for my internet access at home, Comcast HSI looks pricier and pricer everyday. Installtion: I got the new Modem (Speedstream 4100) kit in the mail about 2 or 3 days after ordering online. This morning, i used the installation cd to install SBC, didn't use this way last time, but it was fairly painless though i am never a big fan of wizards for i really want to know what's being done and all. Had to reuse the Linksys Wireless G router wizard to re-establish LAN after Internet is up . My main gripe is that when i do a ipconfig i see domain_net_set.Invalid as my domain name. i am not sure what this is and why it's here..i'll have to give them a call later today. Speed test from Speakeasy: 1243/316 10/20/2005 Had some problems the 2 nights ago with 500/215 it seems to be coming back to normal at this time. hope this stays.But still you can't beat the price of $15/month i'm thinking of getting the Pro Version though 3/11/2006-Present DSL went down. Chronicles of what happened: After my trip home last night 3/11/2006 i noticed the DSL is down. Was on the phone with techsupport in the last 30 mins and the tech said that they are having some kind of trouble doing testing to my line??? He offered to call back within 2 hours. after few hours: it's still down. Basically i can't authenticate out from the modem (4100) i have called tech support 4 times, they had me to reboot/reset the modem about 5 times already and i'm on the phone with ASI and SBC and they are doing some testing but it doesn't look too good After almost 20 hours, my DSL was still down: kept getting this message "Can not connect to target service. Please contact your Service Provider's help desk" SBC verified that my userid and password are correct and i even used the default sbcglobalreg userid to no avail. talked to one of the techs and this is getting very frustrating. Basically he's saying that the DSL signal from my house is good but if i cannot connect from the modem that means my username/password is incorrect...well i don't know if he reads any remarks from this tkt but it clearly showed that we went through this process about 5 times...they even had me enter a default SBC username/password and it showed "Cannot connect to target service" error message! So now, I'm giving him suggestions..asking him if it's the modem or not..he shrugged it off saying, " it could be..but we'll probably have to send a tech out to check it out and it'll be $60 please" after another talk with ASI and tier 2 support (this tier 2 support guy actually wanted me to do a System Restore!!!) i proved that it wasn't my problem my connecting my laptop to the modem and still received the same message. Now the funny thing is this, some guy by the name Larry came on to the line and told me to hang up because he's right outside at the RT trying to patch my line, he told Tier 2 and ASI that the default SBCGLOBALREG won't even logon to the RT and he has received 3 households reporting the same issue as I have. Now he's outside at the RT trying to get this thing fixed. This experience for me is by far the worst ever. This whole thing showed how incompetent tech support people are these days... I still can't believe that guy actually asked me to Restore my computer..I almost laughed out loud when i heard that. Now it's 3/13/2006 8:40PM CST and DSL Is still down and in addition, my phone line is down as well.. i heard that there is a 12am-6am window to get everything fixed... I'm very disapppointed at SBC or ATT or whatever the heck they call themselves now. 3/14/2006 CANCELED ATT/SBC DSL AS OF TODAY due to the incompetence of ATT member for 21.6 years, 4453 visits, last login: 2.7 years ago updated 18.1 years ago
This was for T1 service to the home at $1200 a month. At the time, while the rate was far from the best, we thought it would be helpful to have all communication services through one company. This turned out not to be a benefit at all. The different groups did not work together well. Each part blamed another for things. We were stuck doing all the coordinating becaues the different groups did not communicate with each other. Constant billing errors, that would be fixed and then we get rebilled incorrectly. The actual T1 connect was terrific once they finally got it working (which took a very long time), but the customer service problems were overwhelming. Transferred away as soon as the contract was up, but they keep billing us to this day (more than a year later) claiming it was cancelled early. We follow up and prove the date as of the contract and they say they will fix it, and then they bill again, the rep who "fixed it" isn't assigned to work with us anymore since we aren't current customers, and the whole argument has to start over again. member for 18.1 years, 4 visits, last login: 13 years ago lodged 18.1 years ago
I live in Kansas City, Missouri, and subscribed to SBCGlobal ADSL service when I knew the apartment I was about to move to was very close to a central office. (The distance is shown as 9995 feet on the distance-finder on this site.) At the time, I was using Windows 98 so foresaw no problem at all. Alas, once I got settled in, and the installation kit arrived (Christmas Eve!), I got a rude surprise: my CPU wasn't fast enough to finish the installation. End result: I bought a "new" used computer from a recommended local dealer. OK, nice computer, and I got ADSL going, but then one of those frequent catastrophic Windows occurrences occurred and I needed to re-install Windows. But didn't have installation disks! So thought I'd upgrade to XP. BOUGHT the $100 upgrade package only to find out you can't upgrade an OEM version of Windows. Of course you can't return opened software, either, so Microsoft was $100 richer and I still had no computer to use. So I installed an old version of Linux I'd had on hand for over a year and have used nothing but Linux since. Now using Mandrake 9.2 and pretty happy with it. I connect consistently at 1300 kbps or better except rarely dropping into the 1100's (probably Internet congestion). (NOTE: As of November 2005 using Ubuntu Linux rather than Mandrake (now named Mandriva). Also as of 11-05, connection speed doubled, but the price also went from $29 to roughly $46 a month--see below.) The original modem from SBCGlobal needed recycling pretty often--it would drop the connection. Recycling almost always fixed it. A nearby lightning strike finally zapped both it and my Ethernet card (as well as the apartment building's intercom system!) in September 2003, and an SBC tech came out two days later, installed a Speedstream 5100 modem and another Ethernet card I had (actually the one sent by SBC--which wouldn't work for the guys in the computer shop), and I've been in fine shape since. He also found I had one filter installed with the phone line and DSL line swapped on it, and didn't laugh or sneer at me, just fixed it. I was surprised I'd even been able to run that way. The only problem I've had since then is that my speed mysteriously cut in half, from 1300 to around 680-700 kbps about five days ago. After much troubleshooting I had the brilliant idea to recycle the 5100 modem and--back to 1300 kbps now. Why, I don't know. Every time I've had an SBC (Southwestern Bell) tech out for either a phone problem or a computer/Internet related one, I've been practically overwhelmed by their professionalism, kindness, and genuine desire to fix things. I would rate local Bell service 10 out of 10, easily. The tech that came out after the thunderstorm even got his laptop from the truck and brought it in, connected up, and made sure my connection to the Internet would work, before he left, because I still had to do some software juggling before I could get my own computer back in commission. SBC billing tends to be confusing, but from what I've read that's true of absolutely every carrier in existence. Most recently I thought they made an error in my favor, but they said it was correct. My main complaint is not with service but with the assumption everybody uses Windows or Mac. Well, there are millions and millions of users of Linux and other OS's in the world, and I wish companies would wake up to that fact. When I phoned because of a threatening email from SBC about shutting down connections if users didn't start employing firewalls and antivirus, and pointed out that I use both, have a "perfect stealth" rating from the ShieldsUp! test at grc.com, and keep my antivirus updated frequently (daily, as a matter of fact), the tech on the other end was sympathetic but clueless, because I use Linux. He finally consulted with a supervisor and said he didn't think I had anything to worry about if I was using those measures. I guess not, since I haven't been shut down yet. (See thread here full of irate responses to SBC's threats, which though understandable as they were getting terrific problems with a worm at the time, were tactless in the extreme.) I obtained the basic service package, at that time $29.95 a month, and it's stayed at that rate so far (I renewed my contract in November). It promises speed starting at 384 kbps. My setup uses Roaring Penguin PPPoE version 3.5 (yeah, I know, Linux software has funny names). I have dynamic IP. I have not had any problem at all that I know was software related, only the fried modem, now replaced with the seemingly much more stable Speedstream 5100. (Recycled once in four months as contrasted to maybe average three times a day for the originally supplied one.) By the way, after the thunderstorm incident, I obtained a Tripp-Lite LC-1800 line conditioner and surge suppressor for about $180, and have all my computer equipment, and the modem transformer, running out of it. In sum: local service is magnificent; corporate attitude so-so; actual connection, I couldn't be happier. I feel I get my money's worth and a lot more. (Till they raise the prices!) UPDATED November 7, 2005. I failed to renew my contract this year, and like last year no notice was sent to remind me to do so, which I suspect is no accident, since I am now having to pay $46 (rounded) instead of $29 for DSL service. On the plus side of this discouraging development, I now have twice the speed, approx 2600 kbps instead of 1300 kbps. The added speed is not all that noticeable, due to Internet congestion . I don't download enormous files except very rarely (as when "upgrading" my operating system; perhaps the term "inflate" would be better than "upgrade," but that's another issue). I also was required to obtain three services I did not need, in order to have the new "Professional" DSL contract. I chose call forwarding, privacy manager, and caller ID; somewhere in there, Call Notes got thrown into the mix. Since I virtually never use my land line phone but use a cellular phone instead, those services mean next to nothing to me. However, by subscribing to Professional DSL and the three needless voice services, I was able to keep my total phone bill from SBC to what I hope will be not too much more than the $55 a month it's been running. The representative was unable to tell me how much my phone bill would be. As a result of these changes, I am downgrading service rating and value for money to two and keeping the other numbers the same. If there was realistic competition available I would consider changing providers next year (there's a $200 early-cancelation fee). However, I will not use cable and there seems to be little alternative in my area, so I guess I'll stick with SBC, which is becoming less affordable since I am on a fixed income. Not too happy; not too unhappy; but I think SBC's greed is showing. This, however, makes them no different from virtually every other major corporation. member for 20.9 years, 231 visits, last login: 11.7 years ago updated 18.4 years ago
SBC is going to buy out AT&T and try to cover up its notorious reputation by adopting the AT&T name and abandoning the SBC name. Why they think that is going to help is beyond me. You can read about my 14 months of SBC hell, here: »sbc.karltipple.com The $100 figure above represents 2 phone lines and my temporary DSL Pro. It would go up another $35/month if I were to continue with them after next July. KarlT member for 19 years, 8 visits, last login: 14.6 years ago lodged 18.4 years ago
this is my response to their lame attempt at support. i still don't have their "free" EZ antivirus. I will be switching next month. Blah, blah, blah. As usual, SBC "tech support" is worthless. 1) How do you know the files are corrupt? If SBC knew that they would have posted notices, emailed customers, and given a link to the "new" files. You don't have any way to know the files on my particular hard drive are corrupt. You are just using a standard email template to try to keep the majority of customers from emailing again or calling (God forbid) just like other companies (including the one I work for ) do. No one read my message. No one looked into the problem. Some underpaid hack just clicked on a button to send a template and that's it. Secondly, if the files are "corrupt" as SBC claims, why is that I am told to go back to the VERY SAME LINK and download the same file again? I went through your "process" and got the same result as I knew I would. I work in a call center and I have had the same job you have "responding to emails". I know how it works. Management doesn't give a shit about the customer, all your management cares about is how many emails you respond to, how quickly you respond, and how quickly you get your queue of pending emails down. To hell with the actual results. SBC enjoys a monopoly on local phone and DSL service which is why you don't have to worry about me. As if you did. I will be cancelling my contract for DSL as soon as the contract expires in October. The only reason I went to SBC is because Charter cable "offered" internet downloads speeds from 384kbps to 1.5mbps. Unfortunately, I got screwed by Charter as well by only getting download speeds of 328kbps max no matter when or what site I accessed. I thought SBC could honor their advertising. As usual, my blind faith in SBC was misplaced as I got the same dilemma from SBC. I don't even get the MINIMUM guaranteed download speed from SBC. After researching I found out many people with SBC have this problem because their lines are "capped", and they have to have SBC come out to complete a "home run" in the wiring at an additional cost of 90 dollars or more. Then, to add insult to injury, after SBC fails to honor their agreement they start charging new customers 15 dollars a month LESS to get higher speeds than I get now. There are only two reasons for how SBC could be so incompetent. Your managers are too stupid and lazy to implement a test to determine when a prospective customer calls if his line is capped or not. If your managers really cared about customer service they would make sure you guys ran the tests necessary to tell the customer if he or she would actually get what was promised. SBC knows damn well before DSL is installed whether or not a line is capped. The second reason is that your managers are a typical bunch of greedy, lying, deceiving corporate bastards who only care about numbers and signing up as many subscribers as possible. Once SBC has a customer locked in you don't give a shit. That is why I will cancel my DSL contract and local phone service with SBC. I can go to Charter or Vonage for local phone if I do at all since I really don't need it with my SPRINT cell phone. Essentially, SBC can kiss my ass. If your managers knew what they were doing they wouldn't keep losing customers like me that are paying over 60 dollars a month. What a bunch of morons. -- From: To: Cc: Sent: Saturday, August 20, 2005 3:23 PM Subject: Resolution for Case ID: 104914236 > Dear Steve, > > Thank you for contacting SBC Yahoo! E-mail Support. > > I apologize for the inconvenience and will be glad to assist you on this matter. > > Steve, the issue that you are experiencing is because of the corrupt files of SBC Yahoo! Online Protection. Please uninstall and then reinstall SBC Yahoo! Online Protection to repair the corrupted files. The following steps should assist you in uninstalling and reinstalling SBC Yahoo! Online Protection. > > To uninstall, please follow the information on the link given below: > > »help.yahoo.com/help/us/s ··· -11.html > > After you have uninstalled it, please follow the steps listed below to download SBC Yahoo! Online Protection: > > 1. Visit »sbc.software.yahoo.com/g ··· rotected > 2. Enter your SBC Yahoo! E-mail address and the password. Click > 3. Click under Welcome to the SBC Yahoo! Software Center page. > 4. Click > 5. Follow the on-screen instructions to finish the installation. > > This should take care of your issue. > > If the issue persists, please contact us and refer to Case ID 104914236. > > Please remember to visit our help-site at »help.sbcglobal.net/ for resolutions to the most common problems. From that site, you may contact our Chat Support anytime by clicking under the Contact Us section. You may also call us anytime at 1-877-SBC-DSL5. > > It has been my pleasure helping you today. Thank you for using SBC Internet Services. > > Sincerely, > > Ashley > SBC DSL Tech Support Specialist > > ======================================== > > You wrote: > Description: i downloaded/installed the yahoo online protection suite. everything works except the antivirus. it is installed but doesnt run. every time i click ON it tried to update the virus signature file with Computer associates, but it fails. The response is "access to the updates server denied". i dont have any other antivirus package installed, and i dont run a firewall. > > ======================================== > When responding to this email, please perform a reply with history so that the following conversational identifier "[THREAD_ID:128284260]" is included in your response. > > member for 18.6 years, 1 visits, last login: 18.6 years ago lodged 18.6 years ago
Have had this service since 2003 when their software ate up my os. It destroyed 2 computers. Turns out there were inherent CONFLICTS with the Speedstream 5260 & the SOFTWARE they insisted on putting in it (this info was obtained through speedstream). Running PPOE. Yaoo purchased the service (through Prodigy originally) and I am a LEGACY customer- which means I was supposed to ALWAYS get the fastest speeds available. INSTEAD, I am always being LOWERED to the SLOWEST speeds. SDhould be getting up to 4000-5000 download now and sometimes it is as slow as 600 & usually about 1000. To add insult to injury, they now charge $14.95 for a service that I am paying $30 for. AND, I have to watch my phone bills because they sometimes jack that up to $49.95 on me and then I have to call them . Calling CS is a nightmare as they OUTSOURCE (which unpatriotic) to India. It took me an accumulated 5 hours to get to an English speaking person the other day who was finally able to get me the information I needed. BOTTOM LINE: This service LAGS--I have been LIED TO and am not, at present, getting the service I was promised.If you have an alternative -TAKE IT. member for 22.6 years, 81 visits, last login: 8.9 years ago lodged 18.7 years ago
Well lets see, I wanted to give them the benifit of the doubt. But it didn't work. Lets start from the begining. I ordered dsl. I wanted at least 5 static IPs. The sales person says yea sure, what you do it order the basic service now, and when it gets hooked up you can upgrade to static and it wont cost anything extra. The cost would be $29 a month and they were running a promotion. Well we can tell by the monthy cost on the report, that was a LIE! It got hooked up, and I called billing and tried to get my free upgrade. They laughed and said, No, you have to pay us 3 times as much as we promised. So I said great, thank you for your toughtfulness and said ok well I need the IPs, so charge me more. I mean I like paying more than what I'm promised so I signed up. I needed to get my business going. I get an e-mail a week after I was supposed to have my IP addresses. Your IPs are ready here they are. X.X.X.X I put the IPs on a few of my servers, didn't work. No connection. I call tech support, they say well everything looks good on our end, I spend about an hour with them and they escalate it to the next level tech. I speak with the next level tech, and they say well the reason your service isn't working is because we don't offer static IPs. Wow, than why am I paying so much more for no extra services that I was promised. They only offer PPPoE. To make a long story short, I still don't have use of the IPs that I requested and I still have to pay for them. I had to go out and buy other equipment, and they still could not help me configure it. I have worked in customer service for 10 years, and I have never been this upset with a customer as I am with thier lack of knowledge. The only thing that I can say is that my service has been steady. Other than that, they would be my last coice that I would make for an internet provider. I would rather pay my 39 cents at the post office and send a postcard than use thier service for e-mail or internet. member for 18.7 years, driveby review (so far) lodged 18.7 years ago
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Southwestern Bell
Business customer
NO PPPoE at my house I assure you...Now in Texas you can have 6018/608 if applicable on an RT Only
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