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Review by JONZiN 
UPDATED: 159 days ago
member for 8.7 years, 1072 visits, last login: 8 days ago
 Wichita Falls,Wichita,TX
 $35 per month
 about 5 days
 Southwestern Bell
 "pretty fast for the money"
 "not as fast as cable"
 "good deal for the price"
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well i upgraded to elite and it doubled my speed but still in geting around 5mb ps
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Review by zefie
UPDATED: 164 days ago
member for 2.3 years, 51 visits, last login: 136 days ago
Bryant,Saline,AR
$40 per month
about -1 days
"If it ever worked, I could tell you"
"Never got it activated..."
"Completely useless"
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Called to order DSL on Friday, January 2nd. Was told no one could come out to set it up until the 9th, which annoyed me, but I accepted it. So they came out on the 9th at 10am and set it up, the tech said everything was good to go when he left at 11am.
Plugged in the DSL modem and just got a blinking green light. Called back and they told me to wait until 8pm. Okay fine. 8pm rolls around and still a blinking green light. Call back and get a California call center that says to wait until 8pm Cali time (10pm here). Annoyed, I waited until 10pm to find the light now blinking red. It continued to do so until 10am the next morning, in which it went back to blinking green.
Called back and they said the account was activated and should be working, I told them it could not sync, so they said someone would have to come out and fix the line. Now it is Saturday, and their next available appointment was the following Friday. I already waited a week for them and now I have to wait another week for them to fix what they didn't do right in the first place? No thanks.
I told them I wanted to cancel but no one to cancel the service was available over the weekend, so Monday I went out and got Charter HSI and canceled AT&T.
So I can't really rate the quality of the service since I never had it, all I can tell you is around here, they seem to just want to make you wait.
Edit: Just wanted to add, after sending back their equipment, they proceeded to send me a bill or $80. I called and complained about this, and they credited $49.99 for the equipment, but still expected me to pay for the 1 month of service, even though I had never even been able to access it for a single second. I told them that it is unacceptable for them to expect me to pay for something I never had the ability to use, but they would not budge. I just ignored the bill, then I moved so I don't know if they are still trying to collect the money or not, but it is insane that they would expect me to pay for the month of DSL service when it never even worked. Besides, isn't there a 30-day policy anyway?
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 Review by Mortis
UPDATED: 170 days ago
member for 7.9 years, 2756 visits, last login: 11 days ago
Clearlake,Lake,CA
$25 per month (month by month)
about 7 days
Southwestern Bell
"Cheap! Decent ping!"
"Upload is slow and gives me a long white beard"
"Okay deal for the money, decent performance"
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I'm signed up for 3000/512, but the best I get is 2000/512
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Review by giscard
UPDATED: 173 days ago
member for 4 years, 742 visits, last login: 4 days ago
Enid,Garfield,OK
Contract price not specified.
"pricing"
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thinking about switching from bell to suddenlink (internet) and then using t-mobile@home
and also dish network..
\
tired of swbell and their charges..
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Review by ka3vo1
UPDATED: 174 days ago
member for 4.3 years, 2 visits, last login: 172 days ago
Nacogdoches,Nacogdoches,TX
$35 per month
about 2 days
AT&T
"Cheap and reliable"
"I could've gone with a faster option package."
"When you have to choose between cable and good DSL, DSL everytime."
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When I moved into my apartment a year ago, I was told I had one option for internet, SuddenLink. After using their service in other areas, a spent a long time looking for another option. When it finally came time to look at AT&T it showed I was available, and 3 days later, it was installed. Unlike other providers, I bought my modem from them, instead of paying for a modem for years, and even when my modem died, due to a power surge, they replaced it within 2 business days.
All in all, a reliable service. I did have an issue with it's DNS, but with most modern routers and OS options this can be solved by adding OpenDNS to your setup. I pay for 3.0 Mbps and get it, everyday, all day. While some people will tell you it is too slow, with one to two users, you can hardly tell the difference, unless you are streaming video from Netflix or a similar truly "High Quality" (not YouTube) video sources.
Unlike the cable companies I've used in the past, I never have a time where my service slows, it is always the same speed all day, and I'm not paying for a ridiculous speed I will never see. Games never have an issue, as most require a meager 384kbps to maintain lag free game play, and with the latency to most areas fairly low, it doesn't matter where the server I want to reach it located.
One issue I had was with an "old" Netgear router WRT300N, which would drop connection every time the WAN side DHCP would update. The fix, was to use an even older Linksys until I could afford a new Apple Extreme, of which neither had any issue. So it seems, it was just a first generation Netgear product being just that.
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 Review by TigerNutz
UPDATED: 177 days ago
member for 8.9 years, 3247 visits, last login: 1 days ago
Maumelle,Pulaski,AR
$40 per month (12 month contract)
about 18 days
AT&T
"Rock solid connection, consistant speeds. Even faster now!!!"
"Not near as fast as cable for the same $$"
"Only wish I had other choices for broadband service in my area."
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Connection went smooth. Consistent speeds below guaranteed minimum-384kbps. In fact, I have not gotten over 360kbps. I haven't received a straight answer on this yet. Expect long wait times to speak to anyone with support! The SWBell website could be more helpful and easier to navigate.
As of this date none of my postings are reaching any Newsgroups.
First line tech support people are somewhat clueless.
I miss Earthlink!
Update 12/23/2000: I called ASI (877-asi-data) with NO wait time (it was 2am).
A guy called back in an hour and I had at least DOUBLE the speeds to 750kbps!!
I love ASI!!!!
Why doesn't SWBell list this info with their DSL package?
UPDATE 5/02: OK, after 2 years of rock solid speeds of 1170 down and 130 up since 3/2002 my DSL speeds SUCK. Tech support with SWB is a JOKE! Repeat, a JOKE.
I get better customer support when I buy a $12 book from Amazon.com than the $600/year I spend on DSL.
Think twice about going with SWB!!
If I had a good broadband alternative in my area I would have left SWB yesterday.
UPDATE 8/02 : OK, the kind and knowledgable techs on this forum fixed our problem here in Little Rock and now I have a rock-solid connection with download speeds of 1140+kbps. Very rare down times and low pings. The problem was corrected but without going through the regular customer support pathways with SWB.
Good connection, lousy customer support!!!!!
UPDATE 4/06: Connection remains rock solid. Good speeds for what I'm paying but could always be cheaper 4800/500 down/up.
UPDATE: 6/09 Back to AT&T DSL after 2 years with Cox Cable. Good solid stable connection but cable speeds are much faster for about the same monthly price.
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Review by social
UPDATED: 208 days ago
member for 9.3 years, 1011 visits, last login: 1 days ago
Saint Louis,Saint Louis,MO
$29 per month (12 month contract)
about 15 days
Southwestern Bell
"Install was fast and easy"
"None"
"Changed to SWB"
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I had a very good install and was up and running in less than three weeks. Now granted this was back in February but I still felt lucky. I even had one problem that Southwestern Bell helped me correct with my NIC Card. In talking to tech support and when they were unable to fix the problem did a conference call with Kingston ( I think) and they resolved the conflict. Now everything was going just fine I had no downtime good pings and good downstreams somewhere around 1.2Mbs. The ISP also gave me a static IP.
Now here comes the fun part. In July I notified Southwestern Bell that I was moving the first week of August. They informed me that my phone number would remain the same and for this reason it might take a little while longer because it takes a little while for my phone number to unassociate with my old address. Hmmmm sounded reasonable and they stated that it would only be around 3 weeks until I was up and running. By the way I will still be in the same CO. So after about two weeks (around 8/14) I call them and am told hmmm there is no disconnect order. I say that is strange as I asked that it be moved to the same address as my new phone. She says well no problem I will put it in know and it should not be to long. I call back the next week the week of 8/24. They tell me well they are working on it but the disconnect has not gone through I am sorry.
Well to make a long story short today (9/20) the disconnect order still has not gone through and everyone tells me when I call it should be taken care of in the next 24-48 hours and they will call me back. By the way I call once or twice a week and always have them look back at the log and ask why it was not done by the date that was given to me before. Hmmmm, have I got called back....I'll let all of you decide on that one. Ohhh one hint the word starts with an N and ends with a O. They also tell me that once the disconnect does go through that I will have to wait 15 working days for everything to get provisioned and up and running.
Well that is my story...someday I might get my DSL back up and running. I guess the moral of the story is if you move make sure you get a new phone number. If anyone has any suggestions please make them.
2/10/2005 Well Back in December I left my old ISP and went to SBC for the special and the increased speed. Was getting tired of the no frills Valuenet. I have to say I was very nervous about the switch over but it was very painless and did not even see a down time. I have not been down in two months and everything seems to be working great. Had one small issue with my speed not being ramped up but the guys over in SBC forum hooked me up and improved my speed. Over all a very good experience
9/2/2008 Ok it has been a while since I have updated my review. I am still with AT&T and everything is still going well. A few months ago I switched to Naked DSL 6M and the switch has been no problem and I am still happy. The only thing that I would like is a faster speed as I work from home and use VPN and it can be a little slow sometimes but nothing huge.
5/4/2009 - Just thought I would update that I still have a consistent connection and still wish I had a higher speed. All the CO's are being converted around me to Uverse so maybe I will have the opportunity to have a higher speed in the near future. Anyways my only other choice is Charter and I am not going there.
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 Review by PamelaTS
Posted: 212 days ago
member for 5.6 years, 558 visits, last login: a few hours ago
Dallas,Dallas,TX
$36 per month
"Normally very reliable, excellent price point"
"Tech support is not located in USA"
"You have to be FIRM with tech support when there is an issue"
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I live in Dallas and have for years experienced one quirk that until now I thought was TXU electric's issue. I was paying bills online this morning and could not reach TXU.COM this sometimes happens.
This past month I had recently upgraded my cell phone also with AT&T and added an unlimited data plan to the cell phone. It could reach TXU.COM. So I conducted an experiement forcing the DNS on my DSL line to OpenDNS (Primary DNS Server : 208.67.222.222 Secondary DNS Server : 208.67.220.220) and guess what all three of my PC's and my Palm T|X could now get to TXU.COM via DSL. Change DNS back to default AT&T DNS (Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1) and no TXU.COM.
Tech support tried to argue with me that they can't browse the internet. What a tech for an ISP can't/won't or not allowed to open a browser, I was floored. Finally got a supervisor on the line and it took him a while, to check it out. He then tried to blame TXU as being a special website not accessable.
What a minute I live in the same city, my AT&T cell phone can get there. My DSL should to.
btw I have about 30 years in the IT experience with Telco.
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 Review by Gaff
UPDATED: 248 days ago
member for 10.2 years, 1827 visits, last login: a few hours ago
Mineral Wells,Palo Pinto,TX
$35 per month
about 16 days
AT&T
"Low latency, speedy browsing"
"Lower speeds than my old cable, PPPoE overhead means you don't get advertised speeds"
"Solid and reliable"
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After working with my previous provider, Suddenlink, trying to nail down excessive packet loss and speeds barely faster than dialup at peak times over a period of several months, I eventually cracked and decided to give DSL a shot (ironically they seem to have fixed the packet loss issues shortly after I ordered the DSL).
It was almost 2.5 weeks from the day I ordered until the service was live, but this delay was mostly due to porting my current telephone number from Suddenlink to AT&T.
Since Suddenlink had changed some of the wiring around in my house to be compatible with their cable telephone without needing to do a lot of re-wiring then I went ahead and scheduled a technician install of my DSL to straighten this out. The port was scheduled to be completed on 3/9 but the earliest a technician could be at my house was going to be 3/12. Oh well I figured, and confirmed the appointment.
I was pleasantly surprised to see that bright and early on the 9th an AT&T engineer was at my house to complete installation of the landline. I had assumed that they would just flick a switch at the CO and that would be that (until Thursday's tech appointment) but their guy was in and out of here in a flash and had everything working fine in less than 15 minutes.
With these wiring issues taken care of I went ahead and cancelled the scheduled tech install of the DSL on Thursday, since a self-install should only take me a few minutes.
I plugged the DSL modem in the next day (Tuesday 3/10), they day AT&T had told me my DSL would be active by, and the modem sync'd up immediately.
Download speeds are only ~1.5Mbit down currently but I am hoping that this will ramp up over the next 10 days to at least 2.5Mbit down. At 12,000 feet away from the CO I know that this is about the maximum I can expect due to the limitation in distance with regards to DSL. The supplied modem is a Motorola 2210 that AT&T are charging me $50 for but that has a $50 MIR so will work out to be free. You can't beat that.
Overall I am happy so far with the performance and will update this review accordingly with any particular praise or major issues.
------------------- UPDATE 3/20/09 -------------------
With a lot of help from David over on the AT&T Direct board I found that my line quality was good enough to be able to qualify for Elite (6 Mb) speeds, since my Pro line had fully ramped-up to 3 Mb without issue.
I placed the order to upgrade from Pro to Elite ($5 a month extra, $35 a month instead of $30) and am waiting for it to be implemented in the next couple of days.
Big thanks to David on AT&T Direct!
------------------- UPDATE 3/26/09 -------------------
Now up and running on Elite with no issues. Modem is sync'd at 6016 and then minus the ~12% PPPoE overhead puts my max at about 5300, and my speed tests are showing 5100-5300 so I am right up at where I should be.
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 Review by Traxless
UPDATED: 250 days ago
member for 4.7 years, 1587 visits, last login: 1 days ago
Euless,Tarrant,TX
$30 per month
about 6 days
AT&T
"Reliable and price is right on the Pro plan"
"Uverse will make you old if are unluck."
"In the DFW area, I've not found a better deal!"
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I've helped 5-6 friends and neighbors install the basic DSL package. Smooth and without problems. Throughputs are excellent on the 1500 kbps connection. During this last 48 months or so, I can only think of 3-4 times that the DSL was off-line, and then only for a short-time and never more than a few hours. For the price, not a bad deal at all.
During November 2008, changed to AT&T U-verse PRO package. Superior to DSL in every way. Download is 2890 kbps and upload is 985 kbps. Just a terrific upgrade for the same price as DSL.
March 2009 - U-verse HD TV has been a challenge. In less than 5 months, we have 5 DVRs replaced and still we have some problems with that device. These are Motorola DVRs. Very frustrating to say the least. As a result, the entire AT&T experience must be rated poorly. Bottom line - I do NOTrecommend U-verse.
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AT&T Southwest
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