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AT&T Southwest page on DSLReports
Six Month Rating

Reviews:
bullet 1592 reviews (933 good) (330 bad)
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Review by OldKid1943 See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $48 per month
  • Install: about 2 days
  • Telco party AT&T
Good "As I remember it, the installer did a lot of extra things. Tech Support is almost always helpful."
Bad "On site phone line repairman split a pair to repair a noisey line. I guess that's a no-no."
Overall "I have nothing to compare to, but it seems to be expensive at 48.00 a month."
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Value for money:

My original speed was for under $20 years ago. It was for up to 1.5 mbps. I upgraded to 3.0mbps 5 months ago. It's now 48.08 per month.

Easy to order and installer was very good.

2Wire 2701 installed

Complained about a bad line for over a year before they found the problem and replaced the line.

member for 1 year, 1 visits, last login: 1 year ago
lodged 1 year ago

Comments:






Review by no__1__here See Profile

  • Location: Tomball,Harris,TX
  • Cost: $30 per month
  • Install: about 14 days
  • Telco party AT&T
Good "Very reliable connection, good latency"
Bad "Lack of bandwidth for my neighborhood; Lack of bundle or contract pricing now (though some would say no contract is good)"
Overall "Great service at an okay price"
Pre Sales information:
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UPDATE (Aug 2012): Same plan, same bandwidth, same story. Would love to upgrade but U-verse is not an option. I have no idea why it isn't, since the neighborhood is not all that old and others around us have the option... Clear's latency is off-putting. I shudder to consider Comcast, but I have several times. But so far I am still on DSL. I ticked the 'value-for-money' downward one notch ($30 for 3Mbps).

Besides my lack-of-bandwidth options, I would love to change over to a dry-loop but I don't want to deal with the mess of the cut-over. Why AT&T can't simply change it "at the box" is crazy to me.

UPDATE (Aug 2011): Still using the same service. At this point would like the option of more bandwidth but my neighborhood tops out at my existing 3MB.

UPDATE (Nov 2007): Ditto April 2007. No problems, no contract. Same bundle and price.

UPDATE (April 2007): Continue to have no problems with the service. Pro plan has gone up to flat rate of $25/month (no contract). Not too happy about that, considering how much other money I give AT&T/SBC every month. Should get a bundle discount at least, even if they don't want to do contract pricing any longer (yes, I did call and ask).

UPDATE (Aug 2006): No problems to speak of, so still happy with the service. Pro plan now at $15/month.

UPDATE (Feb 2006): Have since moved, but still have Pro. Still great speeds & latency. No problems to speak of, really. The move went without a hitch (actually SBC had the DSL up 3 days early!).

UPDATE (2004): Now on the "Pro" plan (384k/3000k). I pretty much get all of that.

ORIGINAL (2003):
I have the 128k/384-1500k PPPoE plan (I get around 1300). Think it was $39 - $10 discount for 12 month contract when I signed up. I was previously using DirecTV DSL (hey -- you got 5 static IP's included!). There were some issues around the DirecTV disconnect/SBC reconnect for the DSL service, but I believe that was more a DTV problem than SBC. Other than that the install went well.

I have had a handful of outages in the past year, but most have been 5 minutes or less. The only "major" outage lasted about two days, and was due to an ATM line card problem in my RT. The only other problem was extreme packet loss (>30%) due to my pair being wet (which was repaired within 4 hours).

Overall I am very pleased with my service. I've only dealt with tech support twice, and both times they have honestly tried to be helpful. My only complaint is that they wouldn't let me cut to the chase (heh, I'm a network engineer myself) and needed to go down their "troubleshooting card".

BTW, if you have SBC and have a problem, your very first stop should be the SBC forum on this site. Great guys in there who can help you quickly.

member for 11 years, 1908 visits, last login: 196 days ago
updated 2.1 years ago

Comments:

Review by Gaff See Profile

  • Location: Mineral Wells,Palo Pinto,TX
  • Cost: $40 per month
  • Install: about 16 days
  • Telco party AT&T
Good "Low latency, speedy browsing"
Bad "Lower speeds than my old cable, PPPoE overhead means you don't get advertised speeds"
Overall "Solid and reliable, but slow"
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My Other Reviews

·Suddenlink
After working with my previous provider, Suddenlink, trying to nail down excessive packet loss and speeds barely faster than dialup at peak times over a period of several months, I eventually cracked and decided to give DSL a shot (ironically they seem to have fixed the packet loss issues shortly after I ordered the DSL).

It was almost 2.5 weeks from the day I ordered until the service was live, but this delay was mostly due to porting my current telephone number from Suddenlink to AT&T.

Since Suddenlink had changed some of the wiring around in my house to be compatible with their cable telephone without needing to do a lot of re-wiring then I went ahead and scheduled a technician install of my DSL to straighten this out. The port was scheduled to be completed on 3/9 but the earliest a technician could be at my house was going to be 3/12. Oh well I figured, and confirmed the appointment.

I was pleasantly surprised to see that bright and early on the 9th an AT&T engineer was at my house to complete installation of the landline. I had assumed that they would just flick a switch at the CO and that would be that (until Thursday's tech appointment) but their guy was in and out of here in a flash and had everything working fine in less than 15 minutes.

With these wiring issues taken care of I went ahead and cancelled the scheduled tech install of the DSL on Thursday, since a self-install should only take me a few minutes.

I plugged the DSL modem in the next day (Tuesday 3/10), they day AT&T had told me my DSL would be active by, and the modem sync'd up immediately.

Download speeds are only ~1.5Mbit down currently but I am hoping that this will ramp up over the next 10 days to at least 2.5Mbit down. At 12,000 feet away from the CO I know that this is about the maximum I can expect due to the limitation in distance with regards to DSL. The supplied modem is a Motorola 2210 that AT&T are charging me $50 for but that has a $50 MIR so will work out to be free. You can't beat that.

Overall I am happy so far with the performance and will update this review accordingly with any particular praise or major issues.

------------------- UPDATE 3/20/09 -------------------

With a lot of help from David over on the AT&T Direct board I found that my line quality was good enough to be able to qualify for Elite (6 Mb) speeds, since my Pro line had fully ramped-up to 3 Mb without issue.

I placed the order to upgrade from Pro to Elite ($5 a month extra, $35 a month instead of $30) and am waiting for it to be implemented in the next couple of days.

Big thanks to David on AT&T Direct!

------------------- UPDATE 3/26/09 -------------------

Now up and running on Elite with no issues. Modem is sync'd at 6016 and then minus the ~12% PPPoE overhead puts my max at about 5300, and my speed tests are showing 5100-5300 so I am right up at where I should be.

------------------- UPDATE 8/14/12 -------------------

I have cancelled all of my AT&T service, including DSL. Whilst there was nothing wrong with the service itself, I could no longer justify paying $40 a month for a 5Mbit connection, especially since the new "overage" charges meant I was frequently paying $10-$20 extra a month on top of that for going over 150GB a month.

DSL is yesterday's technology and you pay through the nose for it. DOCSIS 3 and fibre is the future.

member for 15.1 years, 3817 visits, last login: 1 days ago
updated 2.2 years ago

Comments:

Review by manfmmd See Profile

  • Location: Angleton,Brazoria,TX
  • Cost: $34 per month
  • Install: about 27 days
  • Telco party Southwestern Bell
Good "Constant connectivity, Great BBR.com Support No Connectivity problems in 9 months."
Bad "Terrible over-the-phone Tech Support. No longer supports Copper Loops over 14000'."
Overall "As long as you don't call AT&T when you have a problem your fine. Look in the forums first!!"
Pre Sales information:
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My Other Reviews

·CMA Access
1-11-03 Ordered transition through SBC.
Went as smooth as possible. The customer service reps and sales reps have a preprogrammed response to everything. Kinda annoying, but understandable.

1-13-03 DTV DSL released my line.
My line was disconnected 2 days early.

1-14-03 Started using my Dial-up account.
It took 5 phone calls to find out I had to use the full XXXXX@sbcglobal.net login.

1-15-03 SBC started provisioning.

1-17-03 Equipment arrived.
Speedstream 5360.

1-23-03 SBC Yahoo DSL up and running @10 PM
The registration website was having problems, but the customer service reps knew nothing about it. Started out at the 192/128 bottom level. I got 159/97 kbps.

1-24-03 Ramp-up process.
Ramp up process moved me up to 384/128

1-25-03 Ramp-up process.
Still at 384/128.

1-26-03 Ramp-up process.
Still at 384/128.

1-27-03 Ramp-up process.
Still at 384/128.

1-28-03 Ramp-up process.
Still at 384/128.

1-29-03 Ramp-up process.
Still at 384/128.

1-30-03 I got curious and had ARELAY check my order. He came back with the Standard Plus -S package 384-1.5/128, 5 static. I ordered the Basic Plus 384-1.5/128 dynamic. I called SBC billing, they stated that I have the Basic Package, up to 382/128. I called the SBC sales office(BIG MISTAKE). They read their CUE CARD, you over the distance, blah, blah, blah. I am ready to pay to cancel the contract and find service elsewhere.

1-30-03 Ok, after talking to ASI and EPC, I got an override and an upgrade order. Should be in on 2-6-03....I'll be back to update again then.....if there are no problems between now and then..

2-6-03 No upgrade done today. Called ASI, there was an order to upgrade, but not on the DSLAM side. The EPC was closed.

2-7-03 Upgrade done today. I am now getting 1200/109. Very happy with this.

9-4-03 Still up and running at the speed posted above. Waiting on my Upload UPGRADE.

5-4-06 Still up and running latest results 1236/306. Very few outages for the past 2+ years, considering how bad the lines are at the pedestal that feed my street.

10-27-06 Just found out that AT&T is no longer provisioning DSL past 14000' even though I've had a rock solid connection for almost 4 years. I attempted to get a second DSL line installed at my residence....NO-GO. No plans for Lightspeed or U-Verse in my area. Sounds like I'll have to find an alternative service provider since AT&T can't provide more that a 1.5/384 connection to my house.

12-14-10 Still sticking around with AT&T DSL. Got them to upgrade my profile to a 2.5-ish/512. Still rock solid over the years at this distance. I went dry line DSL back over the summer and the process wasn't trouble free, but wasn't too painful.

»/testhistory/753545/c211b

3/31/11 - With the new caps on the service, I have no choice but to no longer recommend AT&T as a first choice ISP. I signed on for unlimited internet and that's what I expect. Unfortunately the alternate ISP has lower caps and higher prices.

5/12/12 - Cancelled AT&T for CMA Access cable at 15/1 for $54.

member for 11.8 years, 3857 visits, last login: 357 days ago
updated 2.4 years ago

Comments:

Review by dragger See Profile

  • Location: Festus,Jefferson,MO
  • Cost: $35 per month
  • Install: about 14 days
  • Telco party Southwestern Bell
Good "A good choice if you're stuck in 2005"
Bad "Has really gone downhill every year"
Overall "U-Verse build out has really harmed bread & butter DSL"
Pre Sales information:
Install Co-ordination:
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Services:
Value for money:

I have been waiting for DSL for a couple of years. It was available inside the city limits of my town but I lived about a mile outside. Numerous calls to customer service brought no info, nor any timetable.

Due to other reasons, I ended up moving less than 2 blocks away from the CO.

The first time I called for service, I got a really bad CSR. Not only did she get most of the details wrong, she evidently forgot to actually schedule the installation. Plus, she insisted that they had to UPS my equipment to my address of record (a PO Box) and that it would be no problem. I got disgusted and ended the call after getting a confirmation number.

The CSR I talked to the next day found no record of my service request. We did the whole thing over and I gave him the address that UPS could deliver to.

My equipment was due on a Friday but it didn't arrive. The installation was scheduled for the next Wednesday. I called customer service and they told me not to worry, the equipment would be there Monday or Tuesday. I don't think the rep even looked my case up as his answer was way too quick.

As of Tuesday, I had still not received anything. I called back and found out that the CSR that took my order got my street address one digit off -- 208 instead of 207. UPS had been holding the package since the previous Friday, which the other rep could have caught if he had simply pulled up my records. In this same contact, I found that my installation was now listed for Thursday, a day later.

I could not get the modem to synch, and called Tech Support. Since my installation was due for the next day, the rep more or less refused to help me and told me to call back later.

I called back the next day and got a very good tech person who had the modem synched in less than 5 minutes. I have been averaging 1158 ever since.

It was frustrating, but I'm happy now that it is up and running

Update:
The smooth, reliable SBC service I was so happy with seems to be sliding away. At home, it seems like I have to resynch my modem a least two or three times a month and it's usually on a Saturday morning. Never have figured that out.

At work, it's the Expert plus plan. When it works, it's killer as I consistently dl at 4500-4700. I am usually one of the fastest points in the db here for the STL area - which is NEVER as fast as Texas. Why is that, I wonder?

The worst thing at work is intermittent email problems in which the servers refuse my connection or time out. Numerous calls to CS might or might not have helped the problem since no one ever admits a problem nor a fix.

I rated the service high ONLY because of the great SBC support people on this site.

I'd love a choice of consistent speed and good newsgroup access. How hard can it be?

***UPDATE****

I have only compliments and no problems to report at this time. My previously highly coveted grandfathered 6K tier is now available to anyone and I switched to it a few months ago with no problems whatsoever. Even with switchover all went fine with both the upload and download switching to the new speeds with no need to contact tech support.

I can't remember the last time I've lost service.

06/21/08
OK, another update since the site keeps begging.

My service is absolutely stellar. I mentioned in the last update that I couldn't remember the last time my service was interrupted, and that still holds true. The only issue whatsoever is that my Netopia/Cayman gateway has a noise deterioration over time, but a simple reboot clears that up.

I haven't had any reason to contact tech support and that's compliment. My only complaint is that there doesn't seem to be any effort to increase the speed. I've been at 6016 for many years now but would pay a fair amount for an increase. Fiber is not available at my address the last time I checked, but honestly I wouldn't pay that prcie anyhow. It's more than a 50% increase for just a bit more speed and I'm happy with my Dish Network anyhow.

Update 12/13/09
I'm no longer the ATT fanboy I once was. My service has steadily deteriorated to the point where I'd almost call it unreliable.

From time to time I'm unable to resolve URLs; other times the feed simply stops while browsing. On the hangs, I simply reboot the modem and things are OK for a while. The other problems have lasted a day or more.

ATT should stop proclaiming they offer support. They don't. Any calls I've made (either for myself or clients) were received by CSRs with heavy accents, who had NO idea of how to fix the problem other than reading a script. It used to be a simple thing to ask for the next level of support, but they don't seem to allow that any longer.

If a non-cable (yes, Charter is my only other choice) alternative appeared, I'd be gone in a heartbeat after over 7 years of promptly paying my bill to ATT.

It's a shame. They used to be so good.

Update 12/22/11
Wow. Until I looked at my previous comments, I had no idea I'd been putting up with the same problems for over two years. That's much too long.

After almost 10 years of being an ATT customer, it looks like the end is near. I am just no longer willing to put up with the frequent problems with the yahoo mail server (a box continues to pop up asking you to log in) and the horrendous latency I get much more than I used to. Checking tracert, there are some unbelievable delays inside the ATT system where the ping just goes to die.

I had Charter install their cable internet and for about the same money as my 6M dry loop, I'm getting a very responsive 38/4. I've got a 30 day trial with Charter (are you listening, ATT?) but if things continue to be this smooth I'll burn my bridges and not look back.

U Verse isn't available in this area of roughly 15000 people, and nothing has been done to the copper for the last 7 or 8 years. Sorry, ATT, but you are losing a good customer.

Update 12/28/11
Just on a whim, I check UVerse availability and it shows my address is now good, though it wasn't two weeks ago. That's going to affect my decision on what to do after my 30 day trial with Charter but I honestly don't think I can stand the lower speeds along with a $149 installation fee.

member for 12.3 years, 1296 visits, last login: a few hours ago
updated 2.8 years ago

Comments:

Review by muze22 See Profile

  • Location: Tulsa,Tulsa,OK
  • Cost: $41 per month
  • Install: about 21 days
Good "mostly reliable"
Bad "way overpriced; never have achieved promised speed"
Overall "don't believe the speed advertisement"
Pre Sales information:
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Value for money:

Have had this service for 8 years plus; not bad, but probably could get much cheaper at higher speed with cable.

member for 13.2 years, 370 visits, last login: 1.7 years ago
lodged 3 years ago

Comments:






Review by PamelaTS See Profile

  • Location: Dallas,Dallas,TX
  • Cost: $36 per month
  • Telco party AT&T
Good "Normally very reliable"
Bad "Tech support not USA, previous excellent price point vaporized"
Overall "You have to be FIRM with tech support when there is an issue"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I live in Dallas and have for years experienced one quirk that until now I thought was TXU electrics issue. I was paying bills online this morning and could not reach TXU.COM this sometimes happens.

This past month I had recently upgraded my cell phone also with AT&T and added an unlimited data plan to the cell phone. It could reach TXU.COM. So I conducted an experiment forcing the DNS on my DSL line to OpenDNS (Primary DNS Server : 208.67.222.222 Secondary DNS Server : 208.67.220.220) and guess what all three of my PC's and my Palm T|X could now get to TXU.COM via DSL. Change DNS back to default AT&T DNS (Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1) and no TXU.COM.

Tech support tried to argue with me that they can't browse the internet. What a tech for an ISP can't/won't or not allowed to open a browser, I was floored. Finally got a supervisor on the line and it took him a while, to check it out. He then tried to blame TXU as being a special website not accessible.

What a minute I live in the same city, my AT&T cell phone can get there. My DSL should to.

btw I have about 30 years in the IT experience with Telco.

~~~~~~~~~~~~~~~~~ REVISION 12-19-2009 ~~~~~~~~~~~~~~~~~
AT&T has never resolved the issue of TXU.COM. Now despite many who swear by OpenDNS I HATED IT. IMHO OpenDNS BLOWS got redirected to wrong sites or the suggestions it throws completely missing the target.

BTW, My fix switch to a slightly less expensive electric provider. And since I'm moving to a downstairs unit next month I may not move AT&T. Now I can't believe I'm saying this may switch to RoadRunner HS and drop my POTS, CELL and DSL. A continuation of reducing cost and saving money!
~~~~~~~~~~~~~~~~~ REVISION 12-22-2009 ~~~~~~~~~~~~~~~~~
Just reviewed my latest bill LD on POTS going up $5 pm in Feb eliminates the bundled discount and any price point advantage they had, unless they bump the speed on my DSL:-ELITE very quickly they are history, TW/RR here I come
~~~~~~~~~~~~~~~~~ REVISION 8-13-2010 ~~~~~~~~~~~~~~~~~
I moved two blocks, Elite tier (6/768) is now what the Pro tier was (3/384) total crap. I'm switching to TWC DOCSIS 3.0 farewell AT&T you are truly garbage
~~~~~~~~~~~~~~~~~ REVISION 8-17-2011 ~~~~~~~~~~~~~~~~~
Ok, I never switched to TWC wiring problem in this building.

After a recent hospital stay in May; my son had not paid my bills for me AT&T wanted $300 no less or they were gonna kill everything. Didn't matter I was a 12 year customer with a perfect payment record, disabled and easily prove I was just discharged from Parkland Hospital. So I fired AT&T; Sprint gave me a free Android and I gave Clear another chance still not great though Clear second teir tech is sending a new modem

member for 10.5 years, 1506 visits, last login: a few hours ago
updated 3.2 years ago

Comments:

Review by streetmedik See Profile

  • Location: Henryetta,Okmulgee,OK
  • Cost: $36 per month
  • Telco party Southwestern Bell
Good "Beats dial-up - 90% up time"
Bad "Paying more than double what people that signup for new accounts do. Just shows me that AT$T is more concerned with getting new."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My DSL service is ok, except I was told I had to be capped at 3008/512 kbs
even though my 2wire 2701HG-B shows a MAX of 5856/1072 kbs Not just once, but every time I restart it. SO I do not understand the reason for the cap.

Also it seems that SBC\AT&T care more about getting new customers than keeping old ones. Free MP3 players...and other such perks have come and gone since I became a customer. Can existing, loyal, faithful customers receive such cool stuff....NO. Not fair I say, not fair. Existing customers should be rewarded for staying with them and not changing to another provider, like say...COX at 9000kbps

But, being as I was just a lowly medic, roaming the dark and lonely streets looking for a good trauma. What right do I have to complain.

On the good side, aside from a few months of dropped connections way back when I started with SBC, the connection is stable at least 90% of the time, so that is something. But paying double what new customers pay makes me sad.

member for 9.8 years, 350 visits, last login: 106 days ago
updated 3.2 years ago

Comments:

Review by Jimdaboe See Profile

  • Location: Corpus Christi,Nueces,TX
  • Cost: $39 per month (12 month contract)
  • Install: about 10 days
  • Telco party Southwestern Bell
Good "Solid connections even in stormy weather"
Bad "1st tier Tech help is a joke!"
Overall "If you live within 12,000 Ft. of C.O. you will like it."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

It took a while to work all the quirks out of my self install. The SBC tecs that monitor Broadband Reports web site are GREAT & helped me find the problems on my end (internal wireing & RF interference). Your best bet is to skip the self install and pay a few bucks to get a solid connection from the start!. I'm over 13,180 ft.. from C.O. 1,290 kbps download 230 kbps upload. The S S 5100 modem They gave me with my new one year contract has been great.

3/25/06 Five years now with SBC Southwestern Bell and I can't complain. I only wish I was a little closer so I could go above the 1.5 meg speed.

2/6/07: Going on year # 7 now. Installing homerun and splitter in NID makes a considerable difference in stability. My main dislike is that every year when my contract is up and without warning they jump my bill to $39.00 a month. I even called a month before contract was up and got rerated but they failed to pass on to billing dept. Always takes a second call to get anything done. I am smack dab in the middle of the city and still no CO or RT within 12,00 ft. Over all $19.95 for 1.5 meg is the best deal. Got a 2wire wireless router/modem from ebay and the connection stays rock solid.

12/11/09 Upgraded to Pro but capped at 1,500 mbps, only 300mbps over elite. I live right smack in the middle of the city and can't get above 1.5 Mbps.

4/29/2011 Last 6 months have been terrable in the enenings. Can't even view a standard definition video without spending more time buffering than viewing. AT&T isn't even trying to correct it. They know there is a problem but won't spend the $$$ to fix.

member for 13.7 years, 2449 visits, last login: 28 days ago
updated 3.5 years ago

Comments:

Review by Trebonious See Profile

  • Location: Dallas,Dallas,TX
  • Cost: $99 per month (12 month contract)
  • Install: about 7 days
  • Telco party SBC
Good "Worked great when it was up. Advertised speeds minus ATM overhead"
Bad "Random disconnects, tech support couldn't fix the issue even after 10 YEARS of service."
Overall "I had hoped they got the issues fixed. They did not. Have since cancelled my service."
Pre Sales information:
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Tech Support:
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Value for money:

My Other Reviews

·Time Warner Cable
Random intermittent disconnects quite frequently during the hotter months. AT&T Tech support could not determine the issue. One tech came out, replaced the modem, checked the line, gave me his personal cell number to call when it began acting up - he eventually stopped answering the phone.

AT&T Direct forums here attempted to fix it, but there's only so much they can do when they are not the ones on-site to address the issue. It was random... random noise on the line. AT&T Service checked the line and it was clean when they checked, but the issues remained.

Ran a RJ-11 straight from the modem to the NID through a window and was still having disconnect issues -- this is not a in-house wiring problem.

Attenuation in the low 30's, SNR in the high teens, but still received disconnects. Even on Interleave.

Highest disconnect rate was 190 disconnects in 10 days. Yet AT&T continued to say there was nothing wrong with the line (and still charged me a service call).

Was on the 3mb/0.5mb plan, regularly achieved 2.6mb/0.4mb which is about what it should be minus the ATM 10-20% overhead.

Have since switched to Time Warner Cable through Road Runner and achieve a steady 31.3 Mb/s down, and 4.9 Mb/s up for HALF the cost of DSL + Phone. And, no disconnects or slowdowns.

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member for 13.3 years, 1549 visits, last login: 1 days ago
updated 3.5 years ago

Comments: