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Review by sideloaded 
UPDATED: 21 days ago
member for 3.4 years, 40 visits, last login: 15 days ago
 Rogers,Benton,AR
 $30 per month
 about 5 days
 "Everything worked."
 "Installation only worked on xp, vista was a no go."
 "Seems good."
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Well to register the modem and actually get on the internet you have to run some active X stuff that was really buggy. It detected i was running vista but the active X wouldn't load at all. I turned off all the security stuff in IE, then i deactivated my anti virus and firewall and it still wouldn't load. Plus IE said there was an error on the page. The CD wouldn't really work in vista clicking the setup exe did nothing. So i had to activate with an XP machine, even then IE crashed once, but it did go all the way through the registration. Even microsoft is phasing out active X that's why vista really doesn't want you to run it. Can att please just code a simple activation application and auto run it when you insert the disk? Oh and test it on vista too.
[update]
Upgraded to 6mb package. Took two days everything went perfect.
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Review by stainer
UPDATED: 21 days ago
member for 5.6 years, 576 visits, last login: 1 days ago
Andover,Butler,KS
$30 per month
about 20 days
 Southwestern Bell
"SBC Direct forum"
"Phone support is difficult at times"
"Good price, forum (dslreports) service is awesome."
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I have had DSL through SBC Global for several years now. I have had great service. The problems I have had were difficult to get resolved with the phone support, but dropping a line to the guys in the direct forum on this site generally gets my issues resolved quickly. I get the 6/768 plan. My speeds a pretty close to that.
UPDATE: Still use it. Still like it. I wish U-Verse would get here.
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Review by Sahrin
UPDATED: 32 days ago
member for 5.5 years, 179 visits, last login: 1 days ago
Houston,Harris,TX
$35 per month
about 20 days
AT&T
"Excellent tech, invests a lot in the network, Technicians are Wizards - If you get the right support rep you will be home free"
"Phone Support not good; Lack of communication between divisions; Sales-oriented Support is annoying"
"Service is very good; if you can get them to respond in a reasonable amount of time"
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Prior to a planned relocation, I contacted Ma Baby Bell to move my MRS (Measured Rate Service) to my new address. I had been getting DSL service from a CLEC called The Optimal Link (see review); for reasons that aren't quite clear to me I decided to switch to AT&T for my internet as well. I called the ordering center on the 23rd of June, and placed an order for MRS and Elite DSL (6/768). AT&T promised to have MRS setup by the 26th and DSL up and running by the 29th. Setup fees and charges (pending arrival of the first new bill) all sounded very reasonable; I was excited to get the new service and looking forward to being setup for my move-in date. The Sales Rep who assisted me with my order was extremely friendly, helpful and courteous - I was impressed with the level of service (coming from a CLEC I was used to this kind of treatment - it was gratifying to get it from AT&T). I told the Rep I would provide my own hardware (Dlink DSL-2540B) to get maximum control over my setup; she gladly agreed and gave me instructions on how to contact Tech Support to get the modem up and running.
Unfortunately, the experienced soured almost immediately. Upon move in, the MRS was working fine - point in their books. When the 29th rolled around, however, no DSL service. I waited 24 hours before contacting AT&T; on the 30th I called and inquired about my service. This is where the frustration began in earnest.
AT&T is currently in the middle of restructuring itself to support its different networks (wireless, wireline, FTTN) - one of the side effects of this massive effort is that the different divisions within the company are almost incommunicado with each other. The one hand literally doesn't know what the other is doing. I ran into this problem many, many times (you have to ensure you dial the correct number; if you don't you can get all the way to the tech support line, speak with a representative and not discover that person only supports FTTN until the very end of the call). Add to this the fact that depending on the time of your call, you are often routed overseas (the quality of service provided by overseas techs is markedly worse than 'domestic' techs). The restructuring also means that the company's own associates often are unable to access your account information without a long string of tedious questions.
That all aside, I called support on the 30th. They informed me that the order had never been placed correctly; and created a new order to be completed on the 2nd. I came home on the second, no DSL signal - and lo and behold; the phone service is down as well.
Another call to Tech Support (This time reporting the phone outage) and I was told that the 'line is testing good' so it must be a problem with my wiring or hardware. I assured tech support it could not be a problem with either (logically) - because there were no problems with the wiring or the phone service prior to the DSL 'activation.' Tech support told me that they could 'understand how I would think that' but that given our climate, it was most likely damage to my wiring in the house. AT&T would be happy to repair it, for the low cost of $90 per half hour and $40 for each additional quarter hour. I politlely told Tech support I wanted to think about it.
Until the 2nd of July, I had only rudimentary understandings of how the domestic telephone wireline network operates. In response to this call, however, I began to investigate more thoroughly. Remembering that I had read something somewhere about the legal importance of the Network Interface Device (NID) with respect to repair responsibility, I took my trusty flat head to the NID. At this moment I ran into my first surprise - there were 2 (count them) Network Interface Devices in my home. This puzzled me, but I ignored it and proceeded to open up the NID's (both) and test my working handset in each. No dial tone was available at either.
Another call to Tech Support (same night); I spoke with a representative and told them, "I have connected a phone known to be working into the NID test jack, and was unable to get a dial tone." The Tech immediately agreed that it would have to be a problem with AT&T's network, and told me he would dispatch a representative by Saturday on the 4th.
(Another moment of frustration - AT&T wanted me to spend $90 to plug a phone into a jack in the NID?).
The 4th rolled around, and I had no service. That evening, I called and was told that they would schedule a Tech to come out and repair the service by Tuesday (the 7th). Frustrated but feeling powerless, I agreed. I received a repair complete notification via e-mail (which I could only access at work) on the 7th; I came home and the phone service was still working - but the DSL modem still showed no connection. I called Tech Support and spoke with an extremely helpful and friendly rep (I don't want to bash the people working at AT&T - there were some unimpressive individuals like "I'll charge you $90 to plug the phone in" but there were also some extremely impressive nad helpful individuals like this person). The rep had me try various tests to determine if there was a problem. We were unable to resolve the issue; the rep told me that a tech could be sent out - but fearing the $90 I declined again.
On the 9th, I tested a second modem (this time known to be working) in the NID; no signal. At this point, I was convinved it had to be an AT&T problem - I called second level support (when you call this number you are actually told by the automated system that this line is *NOT* for residential customers - not very helpful) and requested the Tech come out. I explained the situation and my testing; Support actually offered to waive the labor cost if it was an internal wiring problem and bill me only for parts. I agreed (mostly out of despair). A tech was scheduled to come out on Monday, the 13th between 8AM and 8PM. The open-endedness of this time window aside, I agreed. (This support associate was also extremely helpful - he was clear, friendly, made it clear it was important to AT&T that service get restored as soon as possible - more and more it appears to be luck of the draw).
On the 13th, the tech came out - he called me 10 minutes in advance of his arrival and asked if I could meet him on premises. I met him at the door, and showed him the NID - he immediately identified the problem as the second NID. Uverse had been installed on the premises, the hardware inside the Telco side of the Uverse NID interferes with the DSL signal, and this was the cause of the trouble. The Tech simply cut (literally) the Uverse NID out of the loop, and signal was restored.
All told, the tech resolved the problem in about 10 minutes.
I don't want to give the impression that I am dissatisfied, angry, or vehemently opposed to AT&T. There were certainly many missteps along the way - knowing what I know now, many of them appear to have been mine.
AT&T has many weaknesses (frustration points noted in the body of the review) - however, I would say that the strengths outweigh these problems. My situation is likely to be unusual - if everything had gone 'according to plan,' service would've been available on the 7th of July.
The point I keep coming back to, though, is that the 'diversity' in types of communication led me into trouble again and again. I was intimidated by the labor charge associated with 'repairing' my house's wiring. I was confused by the seemingly contradictory responses offered by tech on different calls. The company's inability to access and reference their own information about my site was ultimately the cause of the problem (per the tech who visited my home); the repair could've easily been completed with a good pair of scissors and a punch down tool.
As far as the actual connection goes:
I am about 2,500 FT from the RT, 11,000 from the CO. My modem syncs at 5,664 and 768. The connection is very responsive (though it has 'hung' once, dropped out entirely earlier today, and 'hung' once for about 20 minutes yesterday). When the service is working, it is excellent. Low latency, high bandwidth - it works very well for all the applications I have tried it with. For now, I am chalking my problems up to my total inexperience with DSL - the glaring excellence of the connection leads me to believe it has something to do with my configuration choices/usage, and not the service itself.
I would recommend AT&T to any users; because they are the ILEC they offer the best prices on the market, bar none.
My single biggest recommendation to AT&T would be - assign one knowledgeable person to each account. Have that person walk the installation all the way to satisfactory activation. Don't wait for the customer to reach out through the tangled jungle of Toll Free numbers and automated menus - follow up agressively. You clearly place a lot of value on Upselling customers to Uverse - if you follow this easy method (and close the India and Phillipines call centers) I can guarantee your upsell penetration will rise dramatically.
Ratings in detail:
Pre-Sales Information: 5 - sales staff is the focus, and it shows. Friendly, polite, helpful, knew the options and what my responses to them would likely mean (I told them I wanted MRS, and they didn't waste my time talking about entry level DSL).
Install: 3 - the phone service was well handled; but the follow up was not so good.
Reliability - At 3 because I've only had service for 36 hours
Tech Support - 5 may be surprising, but when you get the right person they are incredibly helpful and professional. Just keep trying - the good ones are out there.
Services - Excellent connection service, excellent online customer service suite. A lot of emphasis is placed on the online experience; the parts of it I have used are very good.
Value - Best prices possible.
====Update 10/20/2009====
Since the initial difficulties with the install, this connection has been flawless. I had been a cable user for about 10 years, until I made the jump to DSL. In the time of using cable, outages were out of the norm but they existed, were frustrating and were often as not completely unexplained. This service has not enough so much as looked at me funny in the time since I have had it. The modem sync process has raised by sync rates to 6000/768; I consistently test 'in the range' for those numbers. I'm raising the 'reliability' rating to a five (inhuman). I wish there was more of an upgrade path than spending another 100 bucks a month to buy AT&T's third rate cable package...but their it is. I'll take what I've got for now.
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 Review by Hook_Texas
UPDATED: 39 days ago
member for 7.6 years, 2958 visits, last login: 1 days ago
Austin,Williamson,TX
$37 per month (12 month contract)
about 7 days
Southwestern Bell
"Consistently reliable service, no interuptions in almost 3 years"
"After almost 3 years, I cannot think of any"
"A Happy Customer that just upgraded"
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My Final update for SBC DSL service. After years of solid service it is now disconnected. I have moved over to U-Verse. This move was totally based on cost. I am happy with U-verse after a couple of days, but this is a DSL review so I won't go into details here.
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I just upgraded to the Pro level of service (1.5 to 3.0). With the other SBC services I get this wil be $36.95/month, 1year initial contract, but it is supoosed to stay at this rate after the contract expires. Upgrade was relatively painless. It was supposed to take about a week. I noticed a speed upgrade on the upload almost immediately (~130 up to ~350). After the upgrade date has passed, I did not notice any DL speed increase. I called and spent about an hour on the phone with SBC techs. The first 45 minutes with a T1 Tech who alked me through all of the standard stuff (i.e. Reboot modem, reboot router, etc). No impact so I was transferred to a T2 Tech. He checked the account out and found that it had not been rebuilt. Took him about 1 minute to do whatever he does. Speed now at 2.5 Down, 350 up! Both techs were extremely polite and friendly. Seemed that the T1 tech basically knew that she would not be able to solve the problem, but had to go through all of the steps anyway.
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I have been very happy with the DSL Service. I installed the POTS splitter (a long time ago) and have a home run going to a D-Link 714-P Router. I get consitent speeds on all my systems (WIN2K Desktop, WIN XP Desktop, Wireless WIN 2K Notebook and Wireless WIN XP Notebook). I have never had any service interuptions (at least that I know of). This has been a rock solid connection for me. Have not needed any tech support. Would be nice to have better Newsgroup Access and have only had one minor Email problem.
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After finally deciding to make the plunge with DSL, I was a bit apprehensive of the installation process after reading through many of the reviews. I guess I'm one of the lucky ones as this was one of the easiest things I've ever done. Going into it I expected to wait at least a couple of weeks for activation. I placed my order for service via the web. The web page had said that I would receive an email with activation date in a couple of days. Never did receive this, but called and was told in would be activated on the 4/09 (order placed 3/29). I thought that was pretty good! On the 5th they called to inform me that it would be activated that evening by 6PM! I'm thinking wow, only 1 week to activation. They had told my wife they like to do it a coupld days early to work out any bugs. This was actually a bit to early in that my POTS Splitter and Router would not be here intil the 8th. Went through the installation anyway using the micro filters and unplugging the phone line on the alarm system. I installed on my P4 1600, with 256 MB Ram running XP. I used the D-Link NIC card provided with the modem. Went through the installation process and about 15 minutes later I was browsing the web! This thing screams! Went to a couple of speed test sites and got something like 1169 and 1181 down and close to 300 up. Broke the 1MB mark on both test sites and was happy that they both told me my connection rocks! I have to agree! Very happy so far. Everything has gone without a hitch. I had read about "capping" on new subscribers with SWB, guess I was not a candidate. I havev no idea how far I am from the telco.
Tonight I'll be working on installing my DI-713P Wireless router and see if I have any difficulties hooking up a older WIN95 desktop and my Portable running WIN2000. Also interested in seeing if I get a performance inprovement once I put in the POTS Splitter and have a home run to the router.
A bit of clarifiaction on the speeds I'm getting. The official results are 1168/136, at least on theXP desktop. Just got my WIN95 desktop online yesterday. The performance was considerably less, I'll have to do some of the tweaks and see what they do. Also had success in getting the wireless working yesterday. Pretty cool being able to sit on the couch and browse the web. The performance was poor though (albeit still much better than a dial-up). POTS Splitter goes in this weekend.
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Review by bluedragon
UPDATED: 42 days ago
member for 9.5 years, 794 visits, last login: a few hours ago
Hutchinson,Reno,KS
$25 per month (12 month contract)
about 5 days
AT&T
"Very fast, good reliability, excellent tech support"
"Link seems to go down during bad weather"
"Excellent provider at a resonable cost."
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Since my first review, I have moved to a different location in the same town (Cancelled SBC after contract expired). I am still using SBC phone lines, but I now have Carroll's Web as my ISP (DSL since November). Installation with very smoothly with no problems. I am getting 1.2 mbps which is slightly better than before. Reliability is no longer an issue except during bad weather. The connection seems to drop out whenever there is a thunderstorm in the area. Otherwise, Carroll's Web provide excellent service. I would recommend them to anyone.
Advertised speed: up to 1.5 mbps with dynamic IP
Carroll's web is now KITUSA
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 Review by JayDub
UPDATED: 55 days ago
member for 56 days, 4 visits, last login: 35 days ago
Austin,Travis,TX
$53 per month
"Large corporation with reliable worldwide network. Heavily regulated."
"Large corporation with institutional, stubborn resistance to admit faults with network when problems occur."
"Good choice overall. Be firm and patient, if possible, when dealing with problems."
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First signed up 2002 when DSL was made available to my neighborhood. No problems with self-install other than the learning process. Initially had 1536/384 speeds. Due to chronic problems with sync rates over the years, had to lower speed to 768/384. The last of many techs who came calling, who first tried to blame my 7-year old house wiring (standard script?), located a load coil on the copper facilities. DSL was not meant to work through a load coil but it seems to be a very adaptive technology. With the load removed, the numbers on my 1701HG 2-Wire Gateway tell me I should get a max stable download of 3 meg on a 12000 ft loop.
AT&T is currently consolidating service centers and you may get exceedingly frustrated while dealing with tech support.
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Review by pmshop
UPDATED: 56 days ago
member for 7.2 years, 125 visits, last login: 21 days ago
Houston,Harris,TX
$34 per month (12 month contract)
about 7 days
"waiting for the good points"
"They let the lines rot"
"Forced into upgrading to Uverse"
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again, more intermittent troubles. Confirmed I am close enough to the RT for the Elete package. But now, they have come up with a different story.
The lines can't handle a 6Mbs package anymore.
This is for us AND the neighbor across the way n a different cable.
All this trouble after Uverse becomes available in our OLD neighborhood.
Starting to get hacked off about the whole deal and about to demand that AT&T replace the defective copper line.
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 Review by bkoeni1
UPDATED: 65 days ago
member for 8.9 years, 4162 visits, last login: a few hours ago
Fort Worth,Tarrant,TX
$25 per month (12 month contract)
about 47 days
AT&T
"Once they get you working ... it really works !!!"
"I'm capped at 384k due to my distance from the CO"
"Expect start-up problems, keep your cool, don't get mad, don't point fingers"
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Update 9/17/2009 - My speeds have increased! This happened back in July, 2009. My speed tests began showing 1000+/384 and have been running 800+/384 for the last two months. I didn't make any changes on my end. I did notice that there were several problems with the modem losing sync above 1000. Good work AT&T.
Update 3/27/2009 - I've been paying $25.00 per month for the last four months on the Express plan. I was offered a lower rate when I changed some of my options on my land line. My connection has been excellent for the past year as I've had no outages at all. I'm still capped at 384/384 but recently, my speeds have been running 353/322 (Speakeasy Dallas speedtest). I've not had the need to contact customer support recently. All of the telephone cables have been recently updated (replaced on the poles) in my neighborhood which has increased the stability of my connection.
Update 3/16/2008 - I've been paying $34.95 per month for over a year now for the Express plan and still capped at 384k. I have a second landline here at my home that I use for monitoring my alarm and voice and the AT&T online application that you use to see if DSL service is available in my area tells me that it is not available for the second line; so I realize that I am really far from my CO (line distance).
As far as service is concerned, I've had a very stable connection and stable (slow) speeds up and down for well over a year now. I've not had to contact AT&T support at all. I changed out my ADSL modem from an older Westell Wirespeed to a Speedstream 5100 after the Westell failed and have had no problems at all.
Update - I agreed to another 12 month commitment at the $14.95 a month rate and am being billed for $28.58 per month. On 9/11/2005, my minimum latency (as measured by BBR test) jumped from 55.2ms to 124ms. I also went from 14ms to 24ms to my first hop! Web pages were not rendered completely as some frames never loaded on non-cached pages. I received more error messages trying to render a web page than I can remember. Nothing has changed on my end. I used the SBC Direct support forum on BBR and was finally downgraded from interleaved 384/384 to fast path 192/128. Now it's slower than ever! I continued to check my latency using the BBR test and on Oct 5, my latency dropped to 67.3ms (from 122ms the day before). I just ran another latency test and it's back to 124ms.
I'm nearing my 3rd anniversary with SBC ADSL (Jan 1, 2001). My service has been very good during the last year with very few outages and few problems. My only desire is for higher upload and download speed. I'm still capped at 384 kbps due to my 14,000 ft (wire) distance from my CO. I live in an older neighborhood in Fort Worth and there is no Remote Terminal. We have older copper lines in my area. Within the last few months, my upload speed has gone from 108 kbps to 94 kbps with my download pretty steady at 324 kbps.
Everything is pretty normal with my ADSL service from SBC/Yahoo. I've had ADSL service for over two years now and have very few outages, usually whenever my pots service goes out, my ADSL service goes with it. This has happened twice in the past twelve months. Each time the problem has been external from my premises and has been fixed within 24 hours.
I've run a home-run from my NID directly to my Westell ADSL modem and installed a Siecor splitter at my NID. I continue to be capped at 384 down and am continuously experiencing about 318 down and 107 up. I have been told that I am 14,000 wire feet from my local CO. Other than the two outages mentioned above, I have had no reason to contact SBC about my DSL service.
It has been over a year now since I first got Southwestern Bell DSL (Jan 1, 2001). They raised my monthly rate from $39.95 to $49.95 after my first year of service. The first several months of service were hit and miss and SWB seemed to have problems providing me with quality service. I continually lost sync on my modem. I reported so many problems to ASI that SWB actually tried to cancel my DSL service two different times. I was determined to keep it as I really thought it should work. For the past 6 months, I have had very few problems with my DSL service. I leave my PC connected all the time and I always seem to have sync. My download speeds vary between 306 - 319 kbps (I'm capped at 384kbps because of my distance being so far from the CO). I had ASI uncap me and I immediately lost sync, so I guess I'm stuck at this speed. I live in an older neighborhood and have older telephone lines.
As far as service goes, ASI and SWB seem to have their act together at this point. The last time I called ASI and reported a problem, it was handled promptly and I really got the impression everyone involved was knowledgeable of what the other person was doing. At this point, I'm satisfied with my DSL service from SWB. I always wish for faster download speeds and I think the monthly rate is a bit high for the speeds I'm getting; but it beats the problems associated with cable.
I have left my original review in-tact below for those who are interested.
I put in my original request for ADSL via SWBELL's web page. I received an e-mail back in three days with an acknowledgement, but no install date. Received my self-install kit within two weeks. I heard nothing until an ASI tech showed up at my front door on Monday, Dec 11, 2000 to check for a DSL signal. He indicated I had a strong DSL signal and told me to go ahead with the install. I did the self-install without any problems, but I didn't have sync at the DSL modem. I called ASI and was told my turn-on date wasn't until Monday, Dec 18, 2000. I waited all day Monday thinking it would somehow sync but it never did. Called ASI back on Tuesday and they scheduled a tech to come out to check DSL signal strength again. Tech showed up on Dec 22, 2000 and tested DSL signal strength. He reported that it was too weak and he would turn in a trouble ticket with SWBELL.
The next contact I had was on Tuesday morning, Dec 26, 2000 when another ASI tech showed up to check the DSL signal strength again. He reported a strong DSL signal but a 70db attenuation on the line at the network interface. He called another ASI tech and I talked to him. He gave me two options, box it all up and send it back or he could put in a request to SWBELL to condition my line. He indicated my line was adjacent to T1s & T3s and he reported a bridge tap present on my line. I opted for the line conditioning as I knew that I was only 8913 feet from my CO. Another week went by and on Jan 1, 2001 at 5pm, an ASI tech left me a voice mail message saying that I had a strong DSL signal at my network interface and that if I could not get sync now, I must have an inside wiring problem in my home. I turned on the DSL modem and I had sync !!! My speed tests indicate that I am getting 315 kbps down and 106 kbps up. I'm paying the $39.95 a month fee for 384/128. I received the Speedstream 5260 modem. I am on PPPoE and have a dynamic IP. I configured my new mail/news account to work with MS Outlook express and this works just fine. I use IE 5.5, not Netscape. This certainly beats 56k dial-up speeds. I have had no other problems since Monday, Jan 1, 2001.
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 Review by jpl931
UPDATED: 102 days ago
member for 8.7 years, 2391 visits, last login: a few hours ago
Herculaneum,Jefferson,MO
Contract price not specified.
about 7 days
AT&T
"Reliabilty, consistency overall performance"
"Speed due to my distance from the CO.....where is the fiber at!!!!"
"Well worth the money"
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From the beginning in December of 2000 everything has been as planned. Minor hiccups at the beginning due to trying to set my first SOHO but with the help of some SBC friends it was working smoothly in no time. Originally used a Linksys router and hub but later switched to a Linux based PC that did everything from router, webserver, mail server, and firewall (linux is really quite amazing). I originally used the slowest speed available due the distance but shortly thereafter my speed was upped to the highest level at which I could maintain synch(768d 120u). Dynamic IP with PPPoE and it has been rock solid so I couldn't complain if I wanted too!!!!
As of 4/2005 1.2d 350u, much, much better.
The speed is still consistent I am hoping to see the roll out of U-Verse in my neighborhood. I wish I wish......until the economy gets a little better and the labor contracts are all resolved then maybe by this time next year it will happen.
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 Review by rabgary
UPDATED: 107 days ago
member for 3.4 years, 1641 visits, last login: a few hours ago
Austin,Travis,TX
$35 per month (12 month contract)
about 10 days
Southwestern Bell
"Fast and reliable"
"Great"
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6016 down
768 up
Attachments:
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AT&T Southwest
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