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Review by Mr_Derp

  • Location: Belleville, ON, Canada
  • Cost: $1 per month
  • Install: about 1 days
fast and easy to get a free voip phone line
needs existing phone# to setup account
great phone service when used with a voip ATA like PAP2T
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I signed up for the softphone based service and within 5 mins I had a working DID# that I could call and be called from without recurring fees.

This service includes UNLIMITED local calling & free long distance to most cities AND small towns in ontario as well as a few other majors across the country.
Although other providers may not choose to terminate calls with fibernetics.

911, CallerID, voicemail, voicemail to email, visual call waiting, call forwarding (follow me) and any *69 smart-touch type service are included for free. Unfortunately, the service doesn't support fax (likely to prevent abuse).

Support is competent and quick to answer on their self-hosted forum at »forum.freephoneline.ca/

Eventually, bought the ATA config file for $56.50 (total with tax) and a Linksys PAP2T-NA from dell.ca hooked up to my DECT 6.0 gear.

When I bought the config file, I did it on the website through a fully automated system, billed to a credit card, no bullshit, instant transaction.

Sound quality is amazing, no echo or delay, every feature you could want and then some...
Only issue I had was DTMF transmission for IVRs, had to set DTMF to InBand, then it was sorted. I've experienced a few outages (sometimes my fault), but the system handles it in stride and forwards incoming calls to my POTS service when the voip is down.

I've kept my POTS line because it's almost as expensive to have DSL with a dry loop and ditched all the features on it to make it cheaper.

/update/
9 months in, stable as hell and still no bills to pay

**2020 update**
It still works!



member for 17.3 years, 1970 visits, last login: 2 days ago
updated 1.7 years ago

eastmanblues
join:2010-12-01

eastmanblues

Member

Freephoneline comment

If you are having a long time trying to connect to a call on free phone just add 1 before the area code when dialing as time wait is because Voip is looking for an 11th number

Review by Yroc

  • Location: Ottawa, ON, Canada
  • Cost Contract price not specified.
  • Install: about 1 days
Web-site:
Ease of Installation:
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Value for money:

Cost is not specified because it is free. I have been a happy client for over 9 years.

member for 4.8 years, 82 visits, last login: 346 days ago
updated 4.8 years ago


Anon0e85f
@rogers.com

Anon0e85f

Anon

FreePhoneLine

I've been a contented customer of freephonego (freephoneline.ca) for 5 years or so. Just never need to think about it.
sauga_1
join:2014-02-05
Mississauga, ON

sauga_1

Member

Re: FreePhoneLine

I have got my freephoneline in 2011 and love it. no issues at all and tons of savings.






Review by Keenoz

  • Location: Canada
  • Cost Contract price not specified.
  • Install: about 1 days
Tout simplement excellent...
Aucun service à la clientèle... car il y en a pas.
Être un peu débrouillard... Réglage ATA.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Enfin une solution excellente. En seulement deux achats, afin d'avoir 0.00$ de mensualités par la suite.

Premièrement, il vous faut la "clé VOIP" auprès de FreePhoneLine (j'ai payé le mien 59.95$ + tx... Au moment d'écrire ces lignes, c'est maintenant au prix de 79.95$ +tx pour un nouveau client) afin de pouvoir configurer votre appareil (ATA), ce qui peut rebuter le débutant... mais rien de bien compliqué avec un peu de persévérance. (voir plus bas pour une idée de comment configuré le tout).

Deuxièmement, il faut acheter un ATA (celui que j'ai depuis plus d'un an ---> Cisco SPA122 ATA). Le son est franchement superbe, je ne vois pas la différence entre la ligne de Bell et celle de FreePhoneLine pour être honnête...

Vous pourrez faire des appels presque n'importe où au Canada (seul quelques endroits loin des grands centres). Pour ma part, tout mes appels sont gratuits jusqu'à maintenant. Si jamais vous avez besoin d'appeler à un endroit innaccessible, vous pouvez ajouter des crédits mondiaux au prix de 5.00$ (les appels vous coûteront à peine 0.02$ la minute aux É-U par exemple). Pour les villes ou endroits aux Canada où des frais de 0.02$ vous sont chargé... voir ce lien ---> »www.freephoneline.ca/com ··· y=CANADA

Pour la configuration de l'ATA, voici comment j'ai fait :
------------------------------------------------------------

> SIP
> RTP Parameters
> RTP Packet Size: 0.020

> NAT Support Parameters
> Handle VIA received: yes
> Insert VIA received: yes
> Handle VIA rport: yes
> Insert VIA rport: yes

> Line 1
 > NAT Settings
> NAT Mapping Enable: yes
> NAT Keep Alive Enable: yes

> Proxy and Registration
> Proxy: voip.freephoneline.ca
> Register Expires: 3600

> Subscriber Information
> Display Name:
> User ID: (votre numéro de téléphone de FreePhoneLine)
> Password: (celui de la configuration SIP)

> Audio Configuration
> Preferred Codec: G711u
> Use Pref Codec Only: yes

> Dial Plan
> Dial Plan: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|98*|[6-7]x*xxxxxxxxxxx.)

member for 6.4 years, 2012 visits, last login: 198 days ago
updated 5.3 years ago


Review by bluenote73

  • Location: Canada
  • Cost Contract price not specified.
Excellent. Saves me so much money. You cannot beat this deal.
They've had a rough patch here and there. You may need a technical friend.
Get it. They are a real bargain.
Web-site:
Ease of Installation:
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I love these guys.
For $50 and/or $25 extra for porting in, you cannot beat their product offering.

member for 13.1 years, 896 visits, last login: 2.3 years ago
lodged 7 years ago







Review by Cyberr

  • Location: QC
  • Cost Contract price not specified.
Un seul prix à payer pour la vie! Plusieurs options incluses gratuitement.
Demande des connaissances en VoIP
Web-site:
Ease of Installation:
Call Quality:
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My Other Reviews

·EBOX
Pour les connaisseurs, FreePhoneLine vous offre une ligne VoIP pour seulement 50$+TX. Par la suite, il n'y a plus aucuns frais à payer par mois. L'afficheur, la ligne en attente, la redirection, etc. sont tous des services inclus gratuitement. Vous pouvez même appeler gratuitement à plusieurs endroits au Canada.

Pour les non-connaisseurs, Fongo offre une solution clé en main à partir de 5$ par mois.

La qualité est meilleure qu'une ligne de Bell utilisant le fil de cuivre.



member for 8.5 years, 177 visits, last login: 1.2 years ago
updated 7.4 years ago


Review by morph69

  • Location: Penetanguishene, ON, Canada
  • Cost Contract price not specified.
  • Install: about 12 days
everything
nothing
well for 180 one time set-up fee and no monthly charges its PERFECT
Web-site:
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update - basically two years of free phone service behind me - do i really ahve to say more? It works all the time never goes down and its free????? Do i really need to update it? Lol love it its awsome

looked at 5-6 providers of voip - most in Canada do not offer home phone porting
all costs - initial
20 - port home number
50 - settings to thier service with physical hardware
80 - preconfigured linksys ata (afterwards purchased a speedotucvh gataway/ata used that works awesome with service)
monthly
$4 long distance package that includes calling to all areas of Canada
-basic phone offer local calling to probably 90 percent of Canada - but i use with my cell phone my 5 package and there are some remote places in Canada i have to call not inside the extended local areas - most in Canada would not need

I have been using this service beside my home phone for about a month and have been pleased both quality and cost - i will update the review after a few months - I go live to just using them in about a week with a dry loop

Well the results are in - months of hassle free, no cost home phone service - bel and rogers calling me all the time with DEALS lol, i tell them if they can match i will switch - they seem confused when i explain how much it costs

update November 15th, 2011

Awsome awsome awsome.
no technical issues
still costs nothing
use another number now as as a voip dialer on my android phone - (good 3G data or wi-fi equals a great call)
set up multiple friends with service - porting process was always smooth and service is great

so been a COUPLE OF YEARS !!! dont miss the phone bill lol ... works flawlessly... anyone still paying a phone bill needs to get their head checked

member for 20.5 years, 550 visits, last login: 6.2 years ago
updated 8 years ago


Alittlegreen
join:2008-07-24
Montreal, QC

Alittlegreen

Member

dialing numbers with FPL

When you call toll free numbers do you end up in canadian or us call centers?
IE calling 8004633339 do you hear the greeting for english and spanish (US call center), or english and french (Canadian call center)?

and can you dial 311, 511, 811 ?

Jetster
@66.85.148.x

Jetster

Anon

Re: dialing numbers with FPL

You end up in the Canadian FedEx call center using FPL
morph69
join:2001-09-03
Penetanguishene, ON

morph69 to Alittlegreen

Member

to Alittlegreen
to use freephoneline you need high speed access,.. better alternatives exist in webpages than any dial up number for info .. tried calling would not let me and yes you get fedex canada

Review by ekster

  • Location: Lachine, QC, Canada
  • Cost Contract price not specified.
Free, good quality, and good support
It's an awesome deal
Web-site:
Ease of Installation:
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Reliability:
Tech Support:
Value for money:

There is not much to say when they give you a DID and unlimited calling for free. I dumped the POTS and bought my own ATA for $30 and paid $50 for the configuration file. I find the $50 config file more than reasonable considering I get a DID, unlimited calling, voice mail and caller id for $0 a month.

Their support is great, the forum is very useful, very easy to get in touch with and they are always there to help.

With the ATA, the voice quality is perfect. Didn't have a problem after constantly trying different numbers to stress-test it for a week. In fact, it's better than my cellphone and as good as a post line.

I read before that some people had trouble getting the config file or had to wait up to a week, but when I called, they activated it on my online account right away and I had access to the password before the call to purchase the file even ended.

All in all, zero problems, 0 monthly fees and a perfectly working line makes me more than happy!

Edit after several months:
Aside from a few small bugs that they're trying to iron out after a server upgrade (VM indicator won't turn off on my phone, for example), it's still working great, line quality never had any trouble and the price is still $0

Edit 2:
After a year, I can say that the service has been great and perfectly stable. They had a few small bugs, but that was quickly fixed with upgraded hardware and it has been running great ever since, with zero down time AFAIK. The quality is great, the staff on their forum are very helpful and my monthly bill remains to be a big fat zero.

Edit 3: 3 years and still working without a problem, not a single interruption in more than a year. I've also been using long distance calls frequently of late and never had a problem with it as well.

member for 11.6 years, 6808 visits, last login: a few hours ago
updated 8.7 years ago

spookstaz2
join:2002-10-05

spookstaz2

Member

Nice review

I had a similar experience, but it did take me a few weeks of trial and error to get SIP configured properly.

AnonName
@acanac.net

AnonName

Anon

Re: Nice review

Freephoneline was a good service. Now it is completely useless. Customer service does not exist. My phone line has not been operating for months. The company does not respond to any type of communications. Seriously thinking of porting my numbers out to a paid company.

Review by fefrie

  • Location: Vancouver, BC, Canada
  • Cost Contract price not specified.
Truly is free. Free long distance to major cities,
A service truly only for the technical expert. Occasional delay in initial pick up.
Web-site:
Ease of Installation:
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Tech Support:
Value for money:

Good

Great call quality. Once connected, as clear as POTS line. Occasional delay when answering calls.

Zero monthly cost.

Free email to voice mail. Call forwading.

Free calls to major cities in Canada.

Bad.

Zero support. Setup is only suitable for experts with an extensive understanding of router and ata setup..

Does not play nicely when interacting with other voip services, ie voip.ms.

Conclusion.

It is a lot of work to set up, but once done, it is well worth the effort. Don't expect any help and expect to do your own tech and research.

Now that I am configured, it works as well as my old phone and so far is as just as reliable.

member for 9.6 years, 482 visits, last login: 2.1 years ago
updated 8.7 years ago


Review by dsl2u

  • Location: R3L3A1
  • Cost Contract price not specified.
No service, emails are ignored, forum post was deleted.
Perhaps they are discontinuing the service?

I can't make outgoing calls. I can't receive incoming calls. It tells me my connection is fine. I posted to their forum and it was deleted. Does anybody know anything about this bizarre company? Or they moving away from the free service? It would be great if they would just tell us if they are. Right now, their reputation is going into the toilet. Typical irresponsible Canadian daft management. No wonder Americans dominate us in almost every area. They're serious about their business! We aren't. Its like people treat their work like some half assed part time job that they can't move away from fast enough.

------------

Hopefully this will help others. I found out the problem was that 3 ports needed to be forwarded.

5060-5061

6060-6061

13000-13001

My review was poor because of the lack of response from them regarding it for weeks. I did get in touch with them in the last few days and they walked me through it. Hopefully they'll update their system to better inform their users about these 3 ports. In the last few days their response time has been excellent so maybe this is a change in the company for the better.

member for 9.8 years, 230 visits, last login: 91 days ago
updated 8.9 years ago

ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

Did you try the Online Chat?

Does the online chat answer you? I was wondering how they could provide free service and they may do that or they may not but they sure charge a lot for every other little thing, $25 to keep your old phone no, $50 for the file to setup a phone, $4.95/mo to use a Fongo phone, whatever that is, and credits for long distance. It says they are going to start charging $0.99/mo for Vancouver or New York phone numbers in 2013.

Review by Hyrules

  • Location: Gatineau, QC, Canada
  • Cost Contract price not specified.
  • Install: about 20 days
No monthly fee, portable phone number
Not for everyone. You must have a good technical background to fix the problems you might have in the beginning
Recommended to save alot of money. Even on long distance call.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:

My Other Reviews

·EBOX
it's a great money saver if you do and dont do long distance call. Long distance call are really cheap and if you don't do them you will end up paying 0$ per month.

VoIP is somewhat taking momentum recently. People are finding it cheaper than POTS or other type of phone line. Be aware that you need a good internet connection and a good router for it to work properly. VoIP is really touchy with quality of internet connection and home phone line circuit. That is why I specified that it's not for every one to have.

But if you are able to pass the point of finding out and fixing all the problems you might get, you will end up saving alot of money and the quality of the line is the same as other types. The initial invoice is initially around 200$. Yes it's might be alot but if you do the math you will end up saving in only 7 months.

I cannot say about Tech support as I didn't need any. ( I bought my own ATA ).

Reliability depend mainly on you internet connection. I never had any loss of service up to now.

Note that the 911 you have with them is not the traditionnal 911. You won't end up immediately at the local emergency service of your sector. it's E911. You will first have to talk the main 911 central which will dispatch you to the local one. If you have a life threatening sickness that might depend upon a 911 call i wouldn't recommend going to VoIP until the find a way to dispatch to local 911.

In the end, I will recommend it. If you have good computer technical skills you will be able to overcome the inital problems if you have some. A word of advice, get a descent router. Any basic el cheapo router you can get for less that 100$ will mostlikely cause you problems. You need a good router and don't get caught with the VOIP routers they causes more problems than they fixes.

member for 15.6 years, 4463 visits, last login: a few hours ago
updated 8.9 years ago