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 Review by Hyrules 
member for 6.7 years, 867 visits, last login: a few minutes ago
updated 5 days ago
 Gatineau,QC
 Contract price not specified.  about 20 days "No monthly fee, portable phone number" "Not for everyone. You must have a good technical background to fix the problems you might have in the beginning" "Recommended to save alot of money. Even on long distance call."
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it's a great money saver if you do and dont do long distance call. Long distance call are really cheap and if you don't do them you will end up paying 0$ per month.
VoIP is somewhat taking momentum recently. People are finding it cheaper than POTS or other type of phone line. Be aware that you need a good internet connection and a good router for it to work properly. VoIP is really touchy with quality of internet connection and home phone line circuit. That is why I specified that it's not for every one to have.
But if you are able to pass the point of finding out and fixing all the problems you might get, you will end up saving alot of money and the quality of the line is the same as other types. The initial invoice is initially around 200$. Yes it's might be alot but if you do the math you will end up saving in only 7 months.
I cannot say about Tech support as I didn't need any. ( I bought my own ATA ).
Reliability depend mainly on you internet connection. I never had any loss of service up to now.
Note that the 911 you have with them is not the traditionnal 911. You won't end up immediately at the local emergency service of your sector. it's E911. You will first have to talk the main 911 central which will dispatch you to the local one. If you have a life threatening sickness that might depend upon a 911 call i wouldn't recommend going to VoIP until the find a way to dispatch to local 911.
In the end, I will recommend it. If you have good computer technical skills you will be able to overcome the inital problems if you have some. A word of advice, get a descent router. Any basic el cheapo router you can get for less that 100$ will mostlikely cause you problems. You need a good router and don't get caught with the VOIP routers they causes more problems than they fixes.
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Review by juan
member for 53 days, 2 visits, last login: 43 days ago
updated 52 days ago
- Mississauga,ON
- Contract price not specified.
- "The Price ($0), The voice quality; THE FEEEAAAATUUUREEEEES"
- "THE CONTACT US... the Pope have a Twitter... GUYS get a Free Phone Line for yourselves LOL"
- "Great service... Go for it!"
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I have been with FreePhoneLine for about a week.
Service GREAT! BUUUUUTTTT the answering machine went on a funny mode for
about a day. When I called my voicemail, the SIP got disconnected; I had to
reset it every single time. When I went on the website. that particular tab
was BLANK!!!
If they have problems at least they should email you automatically!!! I
expect.
I had issues but they and 24 hrs later they contacted me and help me to solve my issues, they explained me the changes they are bringing to their system. I understand that portion but they should have better customer service by now.
Anyways Great service after all!!! I would recommended to everyone, just be patient sometimes.
Notes:
Web-Site: Guys, A LOT to improve! 3/5
Installation: despite the lack of information from them, the forums are GREAT
Call Quality: I cannot denied... 100% and no issues whatsoever
Reliability: the voice service so far GREAT
Tech Support: Guys YOU DO need a couple of phone lines (there are some "free" LOL)
Value for money: 5/5 no doubts now
BTW: ATA is Cisco SPA122, no issues. 25Mb network, the only thing is, my modem is connected to the WAN port on the ATA and the LAN port from the ATA to the router, so the ATA will handle the QoS. Both the router and the ATA will have different networks (192.128.15.1 and 192.128.1.1)
Regards.
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 Review by Tx
member for 4.3 years, 1466 visits, last login: a few hours ago
lodged 77 days ago
- Mississauga,ON
- Contract price not specified.
- about 1 days
- "$50 one time"
- "Can't really think of anything..."
- "Highly recommend if you setup with an ATA"
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I've been a customer for well over 4 years. Paid a one time fee of $50 to "access config file" basically username and password for my ATA and so far everything works as advertised. I have e911, which i haven't tested yet but it's a plus.
Free phone number with it. They did have some call quality issues awhile back but those have since been history.
I'm not sure why everyone doesn't switch to them. I don't call long distance, and everywhere i call is within their allowed list without funds in my account.
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 Review by Dark_Cobra
member for 10.9 years, 1015 visits, last login: 1 days ago
updated 116 days ago
- Etobicoke,ON
- Contract price not specified.
- "Free!"
- "None!"
- "Use it!"
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Been with freephoneline.ca for about 2 years after having it recommended by a friend who has been with them for almost 4 years now.
I ported my landline from bell which cost $80 and included the 'voip unlock code' (which is just the SIP credentials). Took I think a week to activate and port the number.
No problems with them after about 2 years of service, call quality is great! Using a Linksys PAP2 & have QoS setup on my router to give priority to the PAP2.
Can call anywhere in Canada and not pay a cent, I've setup other family members with this service. Some are out of town, but got them both a local number and a 647 number since they have friends in Toronto so people can call them without paying long distance.
All-in-all excellent service, no complaints, would recommend using it.
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 Review by ekster
member for 2.7 years, 1540 visits, last login: a few hours ago
updated 125 days ago
- Lachine,QC
- Contract price not specified.
- "Free, good quality, and good support"
- "It's an awesome deal"
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There is not much to say when they give you a DID and unlimited calling for free. I dumped the POTS and bought my own ATA for $30 and paid $50 for the configuration file. I find the $50 config file more than reasonable considering I get a DID, unlimited calling, voice mail and caller id for $0 a month.
Their support is great, the forum is very useful, very easy to get in touch with and they are always there to help.
With the ATA, the voice quality is perfect. Didn't have a problem after constantly trying different numbers to stress-test it for a week. In fact, it's better than my cellphone and as good as a post line.
I read before that some people had trouble getting the config file or had to wait up to a week, but when I called, they activated it on my online account right away and I had access to the password before the call to purchase the file even ended.
All in all, zero problems, 0 monthly fees and a perfectly working line makes me more than happy!
Edit after several months:
Aside from a few small bugs that they're trying to iron out after a server upgrade (VM indicator won't turn off on my phone, for example), it's still working great, line quality never had any trouble and the price is still $0 
Edit 2:
After a year, I can say that the service has been great and perfectly stable. They had a few small bugs, but that was quickly fixed with upgraded hardware and it has been running great ever since, with zero down time AFAIK. The quality is great, the staff on their forum are very helpful and my monthly bill remains to be a big fat zero.
Edit 3: over 2 years and still working without a problem. And long distance has been cheaper and better than any calling card quality.
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Review by (hidden by request)
(review was emailed from domain me.com)
lodged 179 days ago
- L9T4T
- Contract price not specified.
- "Service is 100% free (unless you want to call outside Canada), relatively easy to use"
- "Major privacy breaches; strangers can port your computer and listen to you without you accepting their calls"
- "I would not recommend this service to anyone"
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I am providing this review based on my personal experience with FreePhoneLine.ca, which is greatly mixed.
If you're looking for a free phone line, this company truly offers it. For the most part it is user friendly, with good call quality. Some calls would get choppy now and then, but would fix themselves after a few minutes.
My biggest concern relates to privacy and is why I would not recommend them, ever.
I had left the application open to receive calls as anyone would normally do as it acts as a phone line this way. At 5:45 in the morning, I heard a voice coming from my computer next to me saying, "Hello? Is anyone there?". I immediately popped up the app to figure out what was going on, and noticed that a call had become active automatically from a stranger. This stranger was listening into my home for over 10 minutes before they said anything. It was not only the scariest thing ever that has happened to me on a computer, but it was also a complete invasion of my privacy. I immediately quit the application to end the call, and deleted it in fear of a hacker continuing to use it to access my computer through the vulnerability of the software. Do not get this application for that reason alone.
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Review by michely
member for 187 days, 1 visits, last login: 186 days ago
lodged 186 days ago
- Terrebonne,QC
- $5 per month
- "Cheap, call quality when it's working."
- "Not 100% reliablable, atrocious technical support."
- "OK if you have a cell in case the line stop working and don't care about spending many hours of your time to have it fixed."
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For those who don't know, Freephoneline advertise providing you a free phone number and a software where you can receive and make free call to many cities in Canada. Also, you can buy for $50 a configuration file to use with your own VOIP ATA adapter or buy a preprogrammed adapter for $99. This way, you can use any regular phone work as if you have a regular land line. Many cities are not part of their free cities, so you need to pay long distance fee that are needs to be prepaid.
I have been a freephoneline user since 2010 and ditched Bell completely when I bought the configuration file for my Linksys SPA-2102 in may 2011. I spend about $5 a month in long distance using the service and paid the $50 configuration file.
Lately I was having some problems with my line. I stopped having a dial tone on a Friday a couple of weeks ago. I called for technical support and was told that they had a server problem and I should reset my ATA two hours later and the problem should be resolved. It didn't resolve the problem, and couldn't take the time to resolve the problem the Saturday, so I didn't have a line for the whole week end. The week later I called and spoke to someone that would do something and call me back after on my cell phone. Never had a call back. Called again and spoke to someone that told me that can't help me as I was not in front of the computer and the ATA when I called. I finally was able to have someone resolve the issue after 4 calls and speaking with 4 different technical support assistants.
Last week, I started having the exact same problem. The only difference is that every single time I called to get support it hung up and asked me to call later. Both with French and English support.
I sent a service request and was told that my description of the problem was too vague to work on the issue. I replied to look back at the closed service request as I had the same problem as last time. I wrote down every troubleshooting steps I have done and asked to be called back on my cell.
3 days later, still no call.
Called service over 10 times using my cell and it always disconnect me. I even tried leaving my phone number to be called back when trying to reach the tech support for client that purchased the adapter. Got an auto call about 20 minutes later and I WAS STILL ON HOLD. Even worst, after waiting another 5 minutes I got disconnected. ARGGH!!!
I called back and chose the purchase department. Obviously, this one took my call directly. I explained my problem to the guy and he told me that he could help me as he is also a tech.
I explained my problem and he looked into my account.
He told me that my problem is that the Follow me setting was enabled and there was no number to transfer to. This is why I was getting directly in the voicemail when calling from my cell.
I told him I haven't enabled that feature and even if I would it wouldn't prevent me from getting a dial tone.
He told me to open the software and disconnect my ATA to test it. I replied that I was not home, I could start the software, but not disconnect the ATA. He told me probably the ATA was the problem. I told him I have already tried doing what he told and still wasn't able to receive calls using the software. He told me the problem was because someone enabled call forwarding.
When I arrived home during lunch time, I disconnected the ATA, started the software and still couldn't receive calls from it. I logged in the software using another account and it worked fine. I verified that call forwarding was not set on and it wasn't. Got back to work to come back about 4 hours later, I called back Fongo. While I was on the phone waiting, I connected back the ATA and to my surprise everything was working fine. Disconnected the ATA and tried the software and everything was OK.
I guess that someone there saw my service request reply and resolved the issue.
In my 10 years working in the computer and network business, I haven't seen such bad support except when I was threatened by a Dell technician.
I know some people would say they advertise free service so I shouldn't expect good technical support, but as I paid $50 for the configuration file and spend about $5 a month in long distance, I think I should at least have some sort of support when I consider that using the VOIP.MS service would cost me roughly the same amount.
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 Review by cyber_06
member for 8.3 years, 466 visits, last login: 69 days ago
lodged 221 days ago
- Montreal,QC
- Contract price not specified.
- about 21 days
- "Gratuit pour appels locals"
- "50$ pour la configuration sip + 25$ transfère de numéro"
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Point fort:
Un seul payement de 50$ pour la configuration sip et appel local illimité.
Aucun frais de e911 mensuelle
Site web bilingue
Options inclus : afficheur, boite vocal, conférence à trois, redirection de la ligne.
Logiciel gratuit (Windows et Mac).
Point faible:
Très peu support actif sur leur forum (pour se qu'on paye...). Seulement en anglais leur forum.
Aucun logiciel pour téléphone intelligent.
Pas de fonction de déactivé les options.
Limité à 1 activation de fxs
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Review by r212raa
member for 280 days, 38 visits, last login: 248 days ago
updated 268 days ago
- Calgary,AB
- $5 per month
- "It is a free phone line."
- "Their offerings can be confusing."
- "It's a money-saver. What else can I say?"
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I cancelled my landline and I regret why I didn't do it sooner. This saves me at least $25 a month and it works pretty well.
Compared to other VOIP companies, features are minimalistic. There are no fancy features other than call forwarding and voicemail. However, this is ok given what they charge for the service and the fact their audience is home users not a business.
Their free coverage area is pretty good. I support them with international calls as I do want this company to exist for a long time. Remember: next cheapest company to have your own DID in Western Canada, you are looking at minimum $3~ a month including E911 fees AND you have to pay for every minute of outgoing calls. I believe users should support them for this reason alone.
I sometimes get registration error but it gets fixed within seconds so I don't think I'm missing any calls. There was big outage once but it was one-time event and not a regular occurrence by any count.
Their tech support is based overseas. Most of them sticks to scripts but they can solve most basic issues just fine. Their development and bug fixes are quite slow and they could improve on that.
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Review by VOIPWEST
member for 286 days, 7 visits, last login: 282 days ago
updated 282 days ago
- Calgary,AB
- $3 per month
- "Free, Good quality, Mostly reliable"
- "Nothing to fault"
- "One time $75 fee, buh-bye Telus $27 monthly. 5-star company."
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I've been using this for about a year and now I can write. In simple words, I like it. It is for residential use only therefore lacks some advanced features such as caller ID filtering or callback/DISA/sub-accounts however those are not great importance for home use.
Reliability has been good. There was one day outage this year and occasional evening congestion but they appear to be continually working on it. I see signs of growing company, not a status quo.
Even with slight annoyance with tech support when needed (overseas), I just have to give this company 5-stars for everything. It is well run, dynamic, young, employees are answering questions on their forum - you just don't see that from bigger guys. Yeah development takes long time but we aren't paying them monthly for service either.
With Telus going up to $27/mo, initial investment of $50 + $25 porting(optional) will pay for itself in a few months. No wonder SHAW has to offer their phone for $10 a month. Don't tell me about their "unlimited package" at $30+ as I would never reach that amount with my LD usage with FPL.
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