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FreePhoneLine page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 39 reviews (35 good) (1 bad)
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Review by nauru See Profile

  • Location: North York,ON
  • Cost: $1 per month
Good "No monthly fees, works perfectly, easy to use, free calls Canada-wide"
Bad "None"
Overall "This is easily the best VOIP deal in the country"
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What more can I say. It just works. Once you have the PAP2T-NA and a router with QoS capability, you just pay freephoneline.ca a one-time fee of fifty bucks and follow one page of very simple instructions. I had no idea what any of this jargon was at first, but actually it's really simple. There is a lot of community support here on broadband reports and also in the freephoneline.ca forum who helped me get up and running quickly.

Have never had an outage, or dropped call, or technical issue.

Oh and you get call waiting, call display, voice mail, unlimited long distance anywhere in Canada, all these things that Bell/Rogers/Telus make you pay for, for free.

Hard to believe some people are still paying $20 per month or more with one of the other phone companies when this service is available.

member for 3.8 years, 577 visits, last login: 15 days ago
updated 3.1 years ago

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Review by BossKumar See Profile

  • Location: Brampton,ON
  • Cost Contract price not specified.
Good "Fast installation, Good customer service."
Bad "N/A"
Overall "Good VOIP Service"
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Switched from Rogers Home Phone to Freephoneline service and I'm very happy with the service. I bought their Grandstream ATA device and the config file for $99 and paid an extra $25 to port my old number from Rogers. With all the taxes + shipping the final total was $158. No monthly fees, no service charges, no activation fee. Very good value for the money you pay. Free local calling and to all major cities in Canada. (»www.freephoneline.ca/cityListing). Long distance rates are very cheap and can be easily added to your account by buying it from their website online.

July 25 - Ordered Service. Got a free temporary phone # right away.

July 28 - Received the ATA device already configured. Plug it in and works with the temporary line.

August 9 - Old # is ported over from Rogers and everything works fine with the new service. (Caller ID, call waiting, voice mail, 3-way calling)

*Should you ever experience one-way audio/connection issues with the ATA device, you will need to forward some ports on your router. This happens only if you are using a third-party router like linksys. It is very simple to do and you can find out how to do this just by searching "how to forward ports on a ____ router" on Google. The ports to forward are 5060-5061 and 10000-20000.

UPDATE: Online store has so many glitches and errors. I purchased a $10 long distance credit and I was charged $124 for it on my credit. Called customer service 3 times over a week and still have not received a credit yet. Last time I called today, the line was disconnected while I was talking to the CSR.

member for 3.3 years, 8 visits, last login: 3.2 years ago
updated 3.2 years ago

Comments:

Review by SimGuy See Profile

  • Location: Ottawa,ON
  • Cost: $1 per month
  • Install: about 1 days
Good "Great price, great features, supports SIP profile for ATA/PBX's"
Bad "$50 for SIP Profile, Softphone leaves a bit to be desired"
Overall "Great alternative to POTS"
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Have a Cisco Unified Call Manager Express / Unity Express VoIP setup running on a Cisco 2811 ISR and Cisco IP Phone 7941-GE/7961 SCCP end points. Wanted to test out the SIP functionality and see how ready SIP was to replace a home phone line.

The FreePhoneLine.ca softphone leaves a little to be desired, but for $50 up front you can get the SIP profile and dump that into any SIP-based PBX.

Quality has been very good in tandem with a 5 Mbps Teksavvy ADSL2 link.

Ordering process was quick and easy, and no BS. Had a local callable DID in about 20 minutes. All in all, a great alternative to paying for overpriced POTS service.

Just make sure to use your line - it expires if not used in 60 days and your DID is released back for resale.

member for 12.9 years, 134 visits, last login: 1 days ago
updated 3.3 years ago

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Review by straw See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Pas cher à moyen terme, qualité de voix excellente, afficheur, boite vocale"
Bad "rien"
Overall "Je ne pourrais demander mieux pour mes besoins"
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Ca peut paraître cher en commençant, 50$ pour le compte et 50$ pour adapteur voip, mais a moyen/long terme ca en vaut la chandelle. Plus besoin d'avoir à payer par mois pour une ligne téléphonique résidentielle, c'est super pour le porte-feuille.

Le service a toujours fonctionné lorsque j'en avais besoin alors je n'ai rien à dire la dessus.

J'adore le fait que FPL offre l'afficheur et la boite vocale sans frais!

Je ne conseillerais pas le téléphone par voip à tout le monde ( pas à ma grand-mère en tout cas ), car si vous avez des problèmes, il faut savoir se débrouiller un peu en informatique.



member for 5.5 years, 2488 visits, last login: a few hours ago
updated 3.3 years ago

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Review by oxymoron69 See Profile

  • Location: Belleville,ON
  • Cost: $1 per month
  • Install: about 1 days
Good "fast and easy to get a free voip phone line"
Bad "needs existing phone# to setup account"
Overall "great phone service when used with a voip ATA like PAP2T"
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My Other Reviews

·TekSavvy DSL
·Kingston Online ..
I signed up for the softphone based service and within 5 mins I had a working DID# that I could call and be called from without recurring fees.

This service includes UNLIMITED local calling & free long distance to most cities AND small towns in ontario as well as a few other majors across the country.
Although other providers may not choose to terminate calls with fibernetics.

911, CallerID, voicemail, voicemail to email, visual call waiting, call forwarding (follow me) and any *69 smart-touch type service are included for free. Unfortunately, the service doesn't support fax (likely to prevent abuse).

Support is competent and quick to answer on their self-hosted forum at »forum.freephoneline.ca/

Eventually, bought the ATA config file for $56.50 (total with tax) and a Linksys PAP2T-NA from dell.ca hooked up to my DECT 6.0 gear.

When I bought the config file, I did it on the website through a fully automated system, billed to a credit card, no bullshit, instant transaction.

Sound quality is amazing, no echo or delay, every feature you could want and then some...
Only issue I had was DTMF transmission for IVRs, had to set DTMF to InBand, then it was sorted. I've experienced a few outages (sometimes my fault), but the system handles it in stride and forwards incoming calls to my POTS service when the voip is down.

I've kept my POTS line because it's almost as expensive to have DSL with a dry loop and ditched all the features on it to make it cheaper.

/update/
9 months in, stable as hell and still no bills to pay



member for 10 years, 1567 visits, last login: 16 days ago
updated 3.4 years ago

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Review by Sharky905 See Profile

  • Location: Oakville,ON
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Free Phone - what could be better!"
Bad "Nothing yet"
Overall "Can't be beat"
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Believe it or not they even have great support - for free! Why not try it. I have used it as both my home phone (with adapter), as well as a second line for the kids (computer based) and never had a problem. Even long distance (if you need it, most of Canada is free) is very well priced.

member for 4.1 years, 198 visits, last login: 119 days ago
lodged 3.4 years ago

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Review by Bogtrotter23 See Profile

  • Location: East York,ON
  • Cost Contract price not specified.
Good "Easy to install"
Overall "Darn Good Company"
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I did not even have to give them money! I just signed up and they gave me a local number! I can go to the website and point the number to loads of places in Canada, and when someone dials the number it rings whatever number I have it pointed to, even if it is thousands of miles away!

So I can dial the number and talk to a relative almost 3000 miles away and it costs me nothing!

They treat me even better than Whistlephone, because they do not make me listen to an ad first, and Whistelphone treats me very well indeed.

The quality of the calls is excellent - sounds just like a landline!

And if I want to call someone else in Canada for free, I just go to the website and change where my number is pointing to. That's it!

member for 5.4 years, 305 visits, last login: 3.7 years ago
updated 3.7 years ago

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Review by smurphy See Profile

  • Location: Chatham,ON
  • Cost Contract price not specified.
  • Install: about 1 days
Good "FREE Great sound quality!!"
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Been Using for two years on a Linksys PAP2T never had a problem.

member for 3.8 years, 6 visits, last login: 3.7 years ago
lodged 3.8 years ago

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Review by Stojko See Profile

  • Location: St John's NL
  • Cost Contract price not specified.
Good "Free, call quality & reliability good, calls to major cdn cities"
Bad "$50 one time fee to use it with SIP phone/ATA"
Overall "Well worth it."
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Freephoneline is a great service ran by Fibernetics out of Kitchener-Waterloo, Ontario. You can get an entirely free phone number out of Toronto, Montreal, Vancouver, Calgary or a few other cities in about 2 minutes and with the ad-supported softphone you can make calls to quite a few cities/towns in Ontario, Quebec, Alberta, and BC. (see full list »www.freephoneline.ca/cityListing)

For a one-time fee of $50, they offer a configuration file to allow your account to be used with your own ATA or any SIP phone (not restricted to their softphone). They also offer long distance vouchers for various countries - Canada outside the free calling city list is 2 cents per minute. You can also use the free phone number as a number that solely forwards to your main phone number, provided that number is from a city in the 'free calling area' as well.

Customer support is decent - you can't complain too much when it's free, I guess, but it's nothing special. The value for money is undoubtedly excellent - once you pay the one-time $50 fee, you can use this as a home phone solution (again, provided you live in one of the aforementioned cities) and have a larger calling area than your landline, as well as caller ID and voicemail with no monthly fees.

member for 7.1 years, 993 visits, last login: 2.8 years ago
lodged 3.8 years ago

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Review by morph69 See Profile

  • Location: Penetanguishene,ON
  • Cost Contract price not specified.
  • Install: about 15 days
Good "free free free - did i mention its free?"
Bad "had one or two minor outages in service"
Overall "free, uses an ata for a simple one time fee"
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My Other Reviews

·FreePhoneLine
·Acanac
·Acanac
been using the service now foe 6-7 months, buying good voip dsl modem a Thomson 780wl and service has been great - the initial 50 to set up files 30 to port my home number, free included of every feature you could want. I have heard this company slammed on many forums on the internet - but i am a VERY happy customer

member for 13.2 years, 544 visits, last login: 165 days ago
lodged 3.8 years ago

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