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Review by avaghayes
(review was emailed from domain gmail.com)
lodged 1.2 years ago
 Cedar Creek,Bastrop,TX
 Contract price not specified.  "I've not found it!" "Service" "Lack of Service"
| Services:
(ratings below consensus)
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Another bad review!
I am a previous customer of PVCo. They were always very friendly and
helpful. With the sale of PVCO to Skybeam, helpfulness has come to a
screeching halt!
Inordinate amount of time lost on making telephone contact for service.
Another inordinate amount of time lost in having repairs made. And now,
they are totally unresponsive to requests for adjustment to billing for
period of non-existent service - and they are threatening me with disconnect
and additional charges.
Ava Hayes
Comments:
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Review by (hidden by request)
(review was emailed from domain austin.utexas.edu)
lodged 1.3 years ago
- Elgin,Bastrop,TX
- $62 per month
- "Nothing good"
- "Will not answer calls or e-mails on a simple service issue, no service for a month"
| Connection reliability:
Tech Support:
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(ratings below consensus)
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Skybeam has be horrible company to deal with in Elgin Texas. I have tried to contact by phone on numerous occasions and e-mail. My wife attends ACC and much her homework and papers are submitted on the WEB. Drop connections on time tests are not acceptable. No service for nearly a month does not help. My VoIP Phone has been useless.
My only option is ranchwireless.com. The kicker with these bums is after you go with a new provider they come by and claim the equipment you purchased from Eccwireless is theirs. They take the new equipment from Ranch Wireless and claim it theirs. You are then stuck with a reinstallation fee and the old equipment.
I have asked for a two month refund but I know my chances are zero. Eccwireless was local and their service was great. The service has been nonexistent and there is no one that will return calls. This is a simple directional issue that can be solved over the phone if someone would call or e-mail back. Hope this helps someone else avoid the problems I have had with Nobeam Wireless.
I will be filing a complaint with PUC and the AG's Office over this. I have never had such unacceptable service from any company in my life. For entrainment purposes only call 1-877-367-2622 for the never ending list of whole Texas Counties with outages that never seem to go away. They hope we are not inconvenienced. Dropped tests are a little more than this.
Thank You,
John Harmon
Comments:
 | | Any better? What do you think of ranch wireless? | |
| | | | Re: Any better? This has what to do with Skybeam DSL? | |
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Review by wheel 
member for 1.5 years, 0 visits, last login: 1.5 years ago
lodged 1.5 years ago
- Elgin,Bastrop,TX
- $100 per month
- "Horrible"
- "If you have options, take them"
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I live in Elgin, and just like everyone else in this area Skybeam is or has bought all wireless ISP having a monopoly now. We have not other choice. We are paying a premium as Skybeam advertises 5MB down and phone for $59, but not if you were on an ISP they bought. Anyway, like others, service is frequently out, speed is slow and trying to get anyone on tech support doesn't happen. And, take a look at their website were they say, "We pride ourselves in offering exceptional customer service." What a crock. I am going to BBB. They have a C+ rating, I think we all should go there, BBB. I am pissed at his crap.
Comments:
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Review by slackmagnet
member for 6 years, 19 visits, last login: 1.1 years ago
updated 1.5 years ago
- Hillsboro,Hill,TX
- $63 per month
 about 7 days- "so far good 2.5down to7.0down, 1.3up to 4.7 up"
- "was out about 6 hours 1 day only"
| Pre Sales information:
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so far so good, i have had it about 2 weeks.
i got the poweruser at about $63 a month.
i not used to the fast speed.
my wife is on facebook-farmville all the time.
i am a xbox player.
the installer knew what he was doing, had a hard time getting the tower, but
finally found it.
im a happy custumer.
we are about 13 miles from hillsboro texas in the country.
service is getting worst, some time great 40%, some time bad 60%.
can't get a hold of service, left number no call back.
service is very bad about 5pm to 10pm.
no happy right now
Comments:
| | internet  service is good 2.5 to 7.5 down , 1.5 to 3.5 up
mostly good. can't gripe. | |
| | | skybeam repair radio was out on roof and it took 2.5 weeks to get a new radio up.
this is to long.
the repairman was good, radio is on the roof on tower.
woking good now.
4.0 to 5.5 down, 1.0 to 2.5 up | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.6 years ago
- Krum,Denton,TX
- Contract price not specified.
- "Skybeam bought out Partnership Broadband which was the absolute worst; always losing connection"
- "billing problems"
| Pre Sales information:
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I just sent an email message to Skybeam regarding billing, from their
website and the mail was just returned as undeliverable - permanent error..
Now What??
Tried calling and all I get is electronically transferred and transferred
and put on hold....
Sarah Paddack
Krum, Texas
Comments:
| | We Want to Help! Hello! Please visit www.skybeam.com, click on "Contact Us", and fill out the Feedback section. We will address your issue ASAP. Thank you. | |
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Review by (hidden by request)
(review was emailed from domain BaylorHealth.edu)
lodged 1.7 years ago
- Burleson,Johnson,TX
- Contract price not specified.
- "Skybeam merged with Partner broadband wifi"
- "two companies merged and failed to notify its customers and then refused to refund money when product doesn't work"
| Pre Sales information:
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I am extremely upset with Sky beam and Partner Broadband. They merged and then
failed to tell their partner broadband customers that they no longer maintain their site. AND to top it all off refuse to refund the money I paid for this service that I can no longer use. Any suggestions?
Comments:
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Review by (hidden by request)
(review was emailed from domain ge.com)
lodged 1.7 years ago
- Weatherford,Parker,TX
- $30 per month
- "works pretty well, when it works"
- "tech support is horrible"
- "would use anyone else if they were available"
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I was orgianlly with a company called Unite Wireless which Skybeam purshased I suppose. Either way, since skybeam took over the isp had been dreadfull. I have been without service for over 3 weeks now. Each Monday I call them and ask for someone in charge to explain to me how they see this as acceptable, and each Monday I sit on hold for over an hour. I assure you, if I had another choice in my area, I would be there already. Today, I have filed complaints with the BBB and everyother post I can find. I simply would like to recieve the service that i am paying for
Lee
Comments:
| | We Truly Want to Help! I understand how frustrating this can be. Please fill out a complaint through our Web site. Go to www.skybeam.com, click "Contact Us", scroll to the bottom of the page, and under Customer Feedback, click Customer Service, select Complaint or Feedback, and fill out the form. We will answer this as soon as we can. Thank you. | |
| xexx
join:2004-09-03
Aledo, TX Reviews:
 ·Skybeam.net
| maybe an alternative... I was with UniteWireless as well and am still with Skybeam, good service from the Aledo tower thankfully... tried Cirra Networks but they didn't have the ping I wanted for FPS gaming, though they had good internet otherwise, one of their AP towers is on the Hudson Oaks water tower near the cop shop (32.759051, -97.710018) so you might try service from them.
»cirranet.net/ | |
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Review by toddy71
member for 12.4 years, 41 visits, last login: 1.5 years ago
updated 1.8 years ago
- Parker,Douglas,CO
- $45 per month
- "They were great a long time ago when they were MesaNetworks"
- "Horrible support, no care attitude, long wait times"
- "It was the only thing available when I first moved there, but now there are other options"
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I started out with Mesa Networks in 2003 since they were the only option in my rural Elizabeth, CO home. Service was great until about 2006-2007. Speeds got slower, there were intermittent outages, I would get "connection reset by peer" messages constantly. Upon calling support, they were able to try to help, but ultimately couldn't find any issues.
In 2009 I noticed that service prices had dropped and I was still paying my original price for slower services. I called billing, and had them move me to the 5mbps plan at the correct price. I should have checked my service speeds then. Recently I took my speeds at several times a day and only ended up with 1.5mbps at best. Upon calling, I get a 'too bad, that's the way things go' spiel.
Last week we had a very close thunder strike, and service has been out since then. Upon calling support, they say they can see the radio fine, and basically leave the ball in my court instead of helping. Here's the letter I sent to both their "Customer Care" and Corporate email this morning, still no response:
I've been out of internet service now for 6 days. It was last useable on Sunday morning 7/10.
I called tech support on Monday 7/11 and left a callback number around 5:30pm and never got a call back.
I called tech support on Tuesday 7/12 and waited on hold for 56 minutes, and got Ryan. He was very nice and stayed on the phone with me for about a half hour. He tried lots of things, but in the end thought it was the little plug in device in the house. We thought we were maybe struck by lightning and that got zapped. He sent me a new one and we received it on Thursday, 7/14. Upon plugging it in, and rebooting my computer, I still didn't have internet.
I called tech support on Thursday 7/13 and waited on hold for 1 hour and 37 minutes! I got Chris who stayed on with me maybe 10 minutes before dismissing the problem and saying he really didn't know what it was, but if it wasn't working in an hour, call back. It, of course, is still not working.
I've been with you guys since 2003, but for the first time am seriously considering cancelling your service. I need a technician to come out immediately and help determine why the connection isn't working. Yes, the technicians all tell me everything looks good on their side, but it's not good on mine, and for Chris to basically dismiss this as being my problem is unacceptable. Please send a technician immediately.
I've even gone as far as connecting directly to the radio before the grounding cable, just to make sure it wasn't any of the cabling in the walls at my home.
I work from home, and it's really affected me not having internet all week! Please help immediately! Thank you.
I'll update if I get a response!
Comments:
toddy71
join:2000-12-12
Elizabeth, CO | Update as of 7/20/2011 See my other review on Skybeam.net so I can consolidate the reviews in one place. Thanks! | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.9 years ago
- /9227
- $55 per month
- "Good Skybeam service - pleasantly surprised!"
- "n/a"
| Pre Sales information:
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I'm in Aubrey, Texas (just N.E. of Denton) which is a somewhat rural
area. I used to have Partnership Broadband and now it's Skybeam. I
was worried in the beginning - anticipating trouble and issues.
However, it's been a couple of months since the takeover and I
honestly can say I haven't noticed a difference, either way. Well,
okay - the billing system is a bit different. I still get pretty
reliable service although it's somewhat slow - but good enough to use
Netflix. Thanks Skybeam. You're doing something right in Aubrey!
Kimmerest
Comments:
| | Thank You! Thank you so much for your feedback. We really appreciate it and are doing everything in our power to make sure that your service is great. | |
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Review by rmccomack
member for 2.1 years, 16 visits, last login: 1.9 years ago
updated 1.9 years ago
- Trenton,Fannin,TX
- $72 per month
- (12 month contract)
 Verizon- "Nothing but a letter stating they bought out my internet service provider. Taken as a Warning that my service will now suck!"
- "Everything!"
- "They buy out isp's that are taking care of their customers, and Crap all over the people paying for the service!"
| Pre Sales information:
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Update: 5/22/2011 It's been two months since I have been trying to contact them, and get things resolved. They never return phone calls, they never respond to emails, or never pick up on their chat support. Service is still just as bad, if not worse. I guess I will have to do the same thing I did with my last ISP and drive to their office and make a scene, so they can promise the world, but not ever attempt to deliver what they promise. Better yet, I can show up at the front door of the top guy in the country with a bull horn and let his neighbors know how bad this guy is at running legitimate business that charges his customers for something that he obviously can't deliver!
It's a sad day to find out that Skybeam (Texas) just bought out Partnership broadband (Texas)! I already went through this same stupid scenario with Rhino Communications (Oklahoma) who bought out Skytex (Texas) and drove the service into the ground. Basically they buy out smaller ISP's and turn the satisfactory service into nothing but hell and headaches, as they milk you of your money month by month, as they make up unintelligent excuses about why they can't deliver service to their customers. Its simple math folks! You can't resell more bandwidth than you buy! You have to stop expanding your customer base, unless you have the bandwidth available to sell! This should be illegal, and those of us who are being lied to should be compensated for all the countless hours we spend trying to use the service we pay for, but don't receive! To those who are running these organizations, talk is cheap! You show people by doing!
Not flapping your worthless mouths into a telephone, nor your worthless fingers on a keyboard! Words are Cheap when they don't mean anything! Good intentions are just that, Good intentions. Pull your heads out and show those that pay your bills, month by month, some results! I am a customer that is being screwed by those who take my money monthly for something that I never get! Sounds like these kinds of companies are basically ran by professional crooks, by the way they treat those who pay their bills! About 5 days ago, since Skybeam started screwing with something that wasn't broken, my service has severely sucked. Now I average between 10% to 25% of the download/upload speeds I pay for, and my latency and ping has skyrocketed from between 20 ms to 60 ms, to 100 ms to 400 ms! Thanks Skybeam for the great welcome you are giving your new customers!
Comments:
WHT
join:2010-03-26
Rosston, TX
kudos:5 | SkyBeam bought out ? said by rmccomack :
It's a sad day to find out that Skybeam (Texas) just bought out Partnership broadband (Texas)!
Don't you mean SkyBeam bought out Prairenet in Springtown, Texas?
»www.topix.com/forum/city/pelican···8A43ACM0
Both SkyBeam and Partnership have been buying up smalls WISPs. | |
| | Reviews:
·Skybeam.net
| Re: SkyBeam bought out ? I have gotten nothing but the run around From Skybeam. I call the number but get a phone response which asks if I want someone to call me back. If I select yes then can't get to the phone when they call, I get told to call the same number and I get put back in the queqe. E-mail messages says more than one request may get me put to back of queqe. That's poor customer service and arrogance at its worst. | |
| | Reviews:
 ·Skybeam
| I get what you are saying, but the letter we got in the mail made it sound lie Skybeam was buying out Partnership. I see now that they have joined together. Either way, every since Skybeam came in the picture, back in March 2011, our service has been bad at least 75% of the time, meaning less than 10% of the speeds we are paying for. The other 25% of the time we might get anywhere between 700 kbps to 4000 kbps, but the average is 1200 kbps. The plan that I am on was 4000kbps download, and before Skybeam became part of the picture, I got that speed about 90% of the time, and the other 10% of the time I got at least 2000 kbps. So my problem started when Skybeam, or who ever they are suppose to be, started tweaking their settings back in the beginning of April. I think the Attorney General needs to look in to these problems, and have the company either provide what they are selling, or refund the customers money when they can't provide the service they are charging for. I have accumulated enough info, and data to get these reports to the right government authorities, but more people need to do the same. | |
| | | | | Re: SkyBeam bought out ? Yes says so on the web site and on the phone now. So much for them not being weather effected either. | |
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Reviews:
·Skybeam.net
| Skybeam should be allowed to expand I had an account with Partnership Broadband until it merged with Skybeam last month. For two days now I have been unable to to get on the internet through their Wireless Broadband. Instead I have had to use an ISDN connection supplied through Verizon.
My diagnostic software says the problem is somewhere between the modem on the roof and the internet on their end. I can even "piggy-back" on my neighbor's wireless broadband connection, which tells me that the problem isn't on my end on the connection. Furthermore, I have not received a billing from them as stated in their mid-March e-mail to me. I said I would receive it by April 17 and it would have information in it, including my account number and how I can access my billing information. Since I have not received it, I can't even use it to check my account with them. So far the service I have received with SKYBEAM has been unsatisfactory and below what I expect from wireless broadband service. This especially true, in that I tried to get technical support this morning, Friday, April 22, 2011, and was informed my message that there were no technician's available for support. Then I got a a voice message that they had a high call load and someone would call me. I did get a call back from a billing person this afternoon but couldn't get my account information and when they connected me to technical support, I was on hold for nearly 30 minutes and gave up. If this is the kind of service I can expect from SKYBEAM, I may well consider taking my business to another wireless provider or return to using ISDN which was at least reliable. | |
| | | | Re: Skybeam should not be allowed to expand Subject line should have read "Skybeam should NOT be allowed to expand" | |
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