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Review by Skybeamweak 
member for 30 days, 0 visits, last login: 30 days ago
lodged 30 days ago
 Dennis,Parker,TX
 $65 per month "In January and February of 12' service was good. Since no bueno" "Zero consistency" "At times it's just moderately slow. Other times pages will not load at all."
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Skybeam in Brock Texas has the privilege of having the best tower location in this area.
Other wise the would have zero subscribers left.
South Parker county folks:
If you can get any line of sight towards Tin Top or 1-20 Cierra net is your best bet.
They haven't used the 900 frequency type service that skybeam uses for years. Their technology
Has been basically out of date for years.
Regretful customer.
Disclosure:
I would happily change this review if they would upgrade the network here;)
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Review by elisamae
member for 57 days, 0 visits, last login: 57 days ago
updated 57 days ago
- Paige,Bastrop,TX
- Contract price not specified.
- "MONOPOLY - Can't fix the tower"
- "A new provider is avail and I'm outa here"
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Old company ECC Wireless (local in Texas) was purchased by SkyBeam out of Utah. Old company was great - no complaints worked as expected.
SkyBeam lowered the internet speed of service and raised the prices, refused to honor the previous deal (where I paid for a full year in advance and rcvd extra time) and said that they had no requirement to honor any previous agreements. Service tech response time is now measured in weeks. The shortest we had to wait for a tech was 13 days and whenever they came out they always said there was nothing wrong with our equipment it is all the towers fault. But there is no one from the company in the entire State of Texas that can climb the tower, so the ticket remains open with no resolution from June 2012 until present March 2013.
Basically, we were stuck with no other companies to change service to since SkyBeam bought ALL the local providers and created a monopoly. I tried to be friendly, cordial, patient while we were Up and Down and Up and Down. One time the speed test reported .45kbps (That's slower than Dial Up)! They kept saying they were going to give us credit for the bad internet days on the bill, and every now and then they did, but that was not the point. The point is I wanted internet that worked not a credit for when it didn't or me having to chase down the billing people to give me my credit and argue that I didn't get the credit.
A few months back I started receiving Denial of Service attack being reported from my router. The traces showed they were being generated from within the SkyBeam local network. The SkyBeam tech support told me that I needed to buy a better router and that it was my problem. They didn't even want the logs! The tech didn't even know what a DoS attack was, thought is was something to do with the old MSDos Operating System. I think i confused him when I told him I was running Linux.
Google search bbs SkyBeam Texas: They have improved since December last year from a "F" rating to a "D+".
But finally a new company has moved into the area. The internet speed is faster that my daughters cable service in the city. Absolutely NO issues and they are local people (yes local, they live in the area)!
I patiently waited for another company and a new provider is available and I'm outa here.
I'll give you a very bad analogy:
I think a service provider should be like underwear; you shouldn't have to know it's there, it doesn't have to be seen, and it certainly should support you when and where you need it. But when it is obvious that it's not working and you've tried everything to fix it, it's better to toss that aside and get something new.
Comments:
 | | Thank you for your comment. Thank you for this opportunity to help. We strive always be your best connection choice. This includes providing amazing support and response from our dedicated Customer Support Team. I want to personally reach out and help with any issues you may be experiencing. Would you please contact me directly? Thank you, Tom Gallegos, Director of Customer Care, Direct Line - 970-295-4092 (M-F) | |
| | | Thank you for this opportunity to help. We strive always be your best connection choice. This includes providing amazing support and response from our dedicated Customer Support Team. I want to personally reach out and help with any issues you may be experiencing. Would you please contact me directly? Thank you, Tom Gallegos, Director of Customer Care, Direct Line - 970-295-4092 (M-F) | |
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Review by TheJabberwok
member for 2.9 years, 16 visits, last login: 238 days ago
updated 264 days ago
- Greeley,Weld,CO
- $55 per month
- "Human tech support. Speeds consistently as advertised on 'superfast' (5 Mb down 2 Mb up)...when it works"
- "Poor troubleshooting"
- "STAY AWAY!"
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When it works it is great.I have had to change my review a couple times.
The yearly problem is back again... There was a "weather related outage" that started 7/6 and ended 7/9. Despite the outage having ended, I still have intermittent or no connectivity. This happens every year in the summer months. After 4 calls to support and over an hour of hold times, they issued a service call on 7/11. Based on previous years experience, they will issue 2-3 service calls, and then eventually they will realize it is at the AP and finally fix the issue. Last year, I had to contact the BBB before it got fixed. I like the service when it works, but this gets REALLY old. Got the service call (he actually came early, but didn't bother to phone prior to showing up.) First he wanted to replace the power cable, which was suggested and tried at the beginning of my troubles last year. Then he checked some things and finally said the AP was getting interference from another AP, and that I would have to install a pole at my expense to reach a different tower... I know this is BS.
UPDATE 2012:
Iiiiit's baaaaaack. They not only have started a bandwidth limit and implemented some kind of bandwidth allocation snake oil that has turned latency from 10-20 ms pings to 50-60ms pings, but my yearly problem is back. Severely intermittent connectivity. I guess it's back to the BBB. I can no longer recommend this service on ANY level. STAY AWAY!
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Review by lathcar
member for 271 days, 0 visits, last login: 271 days ago
lodged 271 days ago
- 81403
- $45 per month
 CenturyTel- "When it works...only relatively high speed choice for remote locations"
- "I wish I had another choice"
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I have never had so many problems with an internet company before. Always it is internet performance issues. In the beginning (in 2010) until around Nov 2011 things went well. Something happened in Nov , and I started having issues with speed. It took them about 3 months to resolve. I must have called them every week to get an update. I even had to write a letter to BBB to get some resolution. BTW - their rating with them is "F".
Recently (8/2012) their system went down in Colorado and Wyoming for two entire days. It is still not up in my area. But, as support always says, they are aware of the problem and working on it. They must have subpar equipment and maintenance protocols to have these ongoing issues...not to mention management direction. I wish I had another choice (besides satellite, which is not much better than dial up), else I would have dropped them a long time ago.
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Review by skybummer
member for 300 days, 0 visits, last login: 300 days ago
lodged 300 days ago
- Windsor,Weld,CO
- $42 per month
- CenturyTel
- "used to be good"
- "incompetent support; overloaded network"
- "pick something else"
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Years ago, I chose the wireless ISP because it was the only option available. Service was ok for a while after the acquisition by Skybeam but then began its inevitable decline. I was supposed to have 5Mb service but I could only achieve that speed to two test sites. Other speed test sites as well as internet in general could only manage 1.5Mb. Clearly the speed was being throttled because the Network chart in Task manager was so perfectly flat on top. Skybeam support seemed unable to comprehend this discrepancy in spite of all the data I sent them. It kinda didn't matter though, because their network was overloaded. Throughput would slow to a measly 200Kb in the evenings. I finally gave up and terminated service from them. For the final insult, they wouldn't refund the unused portion of the monthly charge.
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Review by tiredoflies
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
- Amboy,Lee,IL
- Contract price not specified.
- "What a Friggen joke they are hiding under T6 Broadband In this area"
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I have had them for 8 years since they have been purchased by Sky beam Aka Jab Wireless I have been forced to a 900 MHz module told that it is what it is and that is all its going to be. I contact their support when it goes out and I hood up directly to it and get same results. Their technicians treat you like a moron when you call in. I have a masters in Computer Information Technology Certified in wireless networking Wired netoworking Fiber optic networking. When they put the 900 Mhz module up they put a 4' Yagi on it that is made for a 50+watt broadcast equipment for ham radio not made for this internet connection equipment. The module is made by Trango to which I contacted them regarding the antenna they advised me that the antenna recommended for the equipment was only about 12 in long and that most of the time unless I was shooting through house walls wasn't needed on a install as close as mine is to the tower. Their tech installed the module ad eyeball level and I almost walked into it as they did the install on it while I wasn't home. When I called them on it and told them that if someone got hurt I would get sued for their installers stupidity. Their installer also didn't leave a power supply for the module thus he plugged in a powered ethernet cable that had 24 volts dc injected into it on a module thats power maxed out at 14 volts dc. I asked them about this and they said oh it will be fine. What happened the next day their installer was out A moving the module to my roof height and B replacing the module as it burnt out from being over powered. They then again plugged in the cable without changing the power injector and burnt that one out and 5 others even after I told the tech that hey you need to change the power injector on the line b4 you power that up when he replaced the first one he still kept replacing module after module b4 he finally listened to me. I have all my certificates on the wall My Degree From MIT hanging on the wall where their tech can see it when they walk in the door and I pointed it out to them along with my Transcript showing I graduated in the top 5 of my class That I know what I am talking about and he told me I could take the paper they were printed on and wipe my A$$ with it. I told him to get his S$%^ done and Get the F#@! off my property. I complained to his supervisor who failed to respond to my email including the 10 that were Cc to their Corporate office.
I offered to give them a free consult to help them find their problem and was told oh we know where the problem is at were overloaded the noise level is to high and is causing the speed to go down. I asked them why they don't stop installing new customers until they can come up with an alternative that will maintain the speed for all or better yet split it up instead of having 100 customers connecting to a module made for a max not recommended by Motorola to max it out but a max of 60 Client module connections 25 recommended max for maintaining speeds of 12 Mbps for each customer by Motorola. My speed averages .5 down and .1 up for a package that I am supposed to be getting 8 down and 1500 up. All of the service calls to my house said they needed to stop installing on the 900 MHz band as it was way to overloaded and they forced me to switch. One of their morons installed a 5.7 module at my location knowing full well that it would drop my connection 5.7 cannot go through trees at all and provide any kind of speed results.
I recommended switching to Ubiquity Modules as they can run at a full watt and not interfere with each other. They even tried to tell me that my 5.8 GHz cordless phone was interfering with the 2.4 and the 900 MHz modules. I laughed my rear off at them. Ubiquity is right now leading the market with their technology and their ability to be flashed with open market software. I was told to keep my opinion to myself that they would rather disconnect me than fix the problem considering that I had been a long standing customer of theirs. I need the connection for my VoIP phone and to access my server when I am away for my schedule and files I need for various client sites.
I have setup several Apartment complexes with Hotspot services for their residents and I can tell you that I use Ubiquity modules on each setup I have installed one complex with 48 buildings I had 1 AP and connected 48 modules to each one all on 5.7 GHz then inside each building I put a 2.4 GHz AP for the residents to connect to. The Complex has a 4pair bonded T-1 and maintains 6 MB with 0ver 200 people connected at anyone time. I have tried to explain to T6 this is something they need to use their first response was their Techs couldn't configure the modules so I gave one to my 12 yo niece that isn't computer savvy with novice experience told her what she needed to do to connect it to her computer then told her to configure the module. After 5 min she had it connected to their home network. Now if a novice child with novice experience can do it in 5 min than their supposed techs should be able to do it just as fast and have no problems.
I contacted them tonight as I have a static IP with them and when they went down and were down for more than 5 min I connected my laptop to their module directly got an error of duplicate IP detected by windows. Then rebooted my pc when to Linux and got the same error. I contacted them about it through their chat over my Verizon Mifi that I had to purchase for a reliable connection until Comcast installs at my location which wont happen for the next 20 days. So im in the chat with their rep to which I sat on hold for 35 min and on the phone I was still on hold when the tech came online. He tells me to please hold for 1 min. 10 min later I asked if he was still there he said he was on the phone with a customer he had several calls come in after he connected with me and that I was a constant complainer so I wasn't a priority. He then transfers me to another tech who didn't even read the problem just tells me to to email my logs to their support department and to have a nice day. I advised him that he needed to pay attention to the problem I was having and that I passed it on to him in slow detailed steps of what I had done and what errors I got. He got rude with me in the chat I then asked if his supervisor was available and who it was. I was told that I didn't have any right to speak with his supervisor. I advised him by FCC and FTC requirements they had to have a supervisor available for escalated calls and that I did have a right to speak with them I was then told to f#@! off and then he disconnected.
I was setting up a replacement for a new client went to a private owned tower and requested on the clients behalf to lease space on the tower. T6(Sky Beam Jab Wireless) had modules on their tower already they were open band unlic internet frequencies to which they proceeded to tell the owner of the tower that it was illegal for my client to lease space on the tower and use the same freq as them or any other freq on the tower. Then they proceed to Slander my client telling the tower owner that my client would damage their tower and that they had already caused a tower to fall down because of their incompetency. All false information this was the first tower my client was leasing space on and that I attempted to contact their corporate office about this slander that the T6 rep had done to my client and was told by them do not harass them anymore regarding that as it was a waste of their time they would not look into it. I then proceeded to file a complaint with the FCC and FTC as well as the States Atty Generals office against them for their practices as the tower owner was kind enough to pass over a copy of that phone call to me or my legal usage for my client to which I passed copies over to each agency that I contacted.
They aslo take advantage of people that have no knowledge of how to run a speed test what it means what their speed is. They are ripping people off I am surprised there hasn't been a class Action Law suit against them . I have had a total of 20 clients that I have setup with links that originate on a tower site where they end up leasing space on the tower and installing Cable internet at the tower and beaming that to their homes. All 20 clients were originally T6 Customers that were being ripped off by them and their Coherts at Sky Beam and Jab Wireless.
Seriously People don't buy from them they will rip you off big time contact me Ill get you setup with a link from comcast or who ever your cable internet company happens to be in your area. I do it for a low price and you own your equipment and I stand behind my work and guaretee that you will get 80% of the speed package you pay for up to 100 mbps.
Comments:
| | T6 false advertising Yep, they are trying to rip me off too. I am signed up for the siler package including phone which is supposed to be the 6mb plan. They only give me 6m for 30m of data transfered and then idle down to 1.5m. So if I do a speed test it says 6mb, but if I watch net flix for 5 minutes and do a speed test, it says 1.5m. I just verified this with there tech support as well. They actually have mu "sustained speed" set to 1.5m. The 8mb plan obly has a sustained speed of 2mb. I told them they are misleading there customers and false advertising. Where should I get internet? I will be canceling with T6. | |
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Review by (hidden by request)
(review was emailed from domain austin.utexas.edu)
lodged 1.3 years ago
- Elgin,Bastrop,TX
- $62 per month
- "Nothing good"
- "Will not answer calls or e-mails on a simple service issue, no service for a month"
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Skybeam has be horrible company to deal with in Elgin Texas. I have tried to contact by phone on numerous occasions and e-mail. My wife attends ACC and much her homework and papers are submitted on the WEB. Drop connections on time tests are not acceptable. No service for nearly a month does not help. My VoIP Phone has been useless.
My only option is ranchwireless.com. The kicker with these bums is after you go with a new provider they come by and claim the equipment you purchased from Eccwireless is theirs. They take the new equipment from Ranch Wireless and claim it theirs. You are then stuck with a reinstallation fee and the old equipment.
I have asked for a two month refund but I know my chances are zero. Eccwireless was local and their service was great. The service has been nonexistent and there is no one that will return calls. This is a simple directional issue that can be solved over the phone if someone would call or e-mail back. Hope this helps someone else avoid the problems I have had with Nobeam Wireless.
I will be filing a complaint with PUC and the AG's Office over this. I have never had such unacceptable service from any company in my life. For entrainment purposes only call 1-877-367-2622 for the never ending list of whole Texas Counties with outages that never seem to go away. They hope we are not inconvenienced. Dropped tests are a little more than this.
Thank You,
John Harmon
Comments:
| | Any better? What do you think of ranch wireless? | |
| | | | Re: Any better? This has what to do with Skybeam DSL? | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.6 years ago
- Krum,Denton,TX
- Contract price not specified.
- "Skybeam bought out Partnership Broadband which was the absolute worst; always losing connection"
- "billing problems"
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I just sent an email message to Skybeam regarding billing, from their
website and the mail was just returned as undeliverable - permanent error..
Now What??
Tried calling and all I get is electronically transferred and transferred
and put on hold....
Sarah Paddack
Krum, Texas
Comments:
| | We Want to Help! Hello! Please visit www.skybeam.com, click on "Contact Us", and fill out the Feedback section. We will address your issue ASAP. Thank you. | |
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Review by (hidden by request)
(review was emailed from domain BaylorHealth.edu)
lodged 1.7 years ago
- Burleson,Johnson,TX
- Contract price not specified.
- "Skybeam merged with Partner broadband wifi"
- "two companies merged and failed to notify its customers and then refused to refund money when product doesn't work"
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I am extremely upset with Sky beam and Partner Broadband. They merged and then
failed to tell their partner broadband customers that they no longer maintain their site. AND to top it all off refuse to refund the money I paid for this service that I can no longer use. Any suggestions?
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Review by (hidden by request)
(review was emailed from domain ge.com)
lodged 1.7 years ago
- Weatherford,Parker,TX
- $30 per month
- "works pretty well, when it works"
- "tech support is horrible"
- "would use anyone else if they were available"
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I was orgianlly with a company called Unite Wireless which Skybeam purshased I suppose. Either way, since skybeam took over the isp had been dreadfull. I have been without service for over 3 weeks now. Each Monday I call them and ask for someone in charge to explain to me how they see this as acceptable, and each Monday I sit on hold for over an hour. I assure you, if I had another choice in my area, I would be there already. Today, I have filed complaints with the BBB and everyother post I can find. I simply would like to recieve the service that i am paying for
Lee
Comments:
| | We Truly Want to Help! I understand how frustrating this can be. Please fill out a complaint through our Web site. Go to www.skybeam.com, click "Contact Us", scroll to the bottom of the page, and under Customer Feedback, click Customer Service, select Complaint or Feedback, and fill out the form. We will answer this as soon as we can. Thank you. | |
| xexx
join:2004-09-03
Aledo, TX Reviews:
 ·Skybeam.net
| maybe an alternative... I was with UniteWireless as well and am still with Skybeam, good service from the Aledo tower thankfully... tried Cirra Networks but they didn't have the ping I wanted for FPS gaming, though they had good internet otherwise, one of their AP towers is on the Hudson Oaks water tower near the cop shop (32.759051, -97.710018) so you might try service from them.
»cirranet.net/ | |
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