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CIKTEL Telecom page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 18 reviews (9 good) (6 bad)
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Review by swali99 See Profile

  • Location: Cornwall,ON
  • Cost: $45 per month (12 month contract)
  • Install: about 10 days
Good "None that I can think of!!!"
Bad "Charges higher than advertised price or cancels the service even after you make payment!!!"
Overall "KEEP AWAY!!!"

My Other Reviews

·Acanac
·AEI Internet
After having multiple long internet chats, I was offered the following plan for $39.99 + applicable taxes:

Service Plan: FTTN_Bundle_ON_DryDSL_15M/1M_Unlimited_$39.99/m (Prepay)

I signed up for one year term and they charged my credit card for $ 621.30; after 2 days I received the call that I cannot get the above plan for $ 39.99; the plan is for $ 49.99 plus taxes; of course I said I do not want the service. They said okay we will refund you your money in 1-2 weeks.

I sent them several emails and now it is more than 5 weeks and they have not refunded me!!!!

If I do not receive my money in the next few days I will have no option but to sue them in a small claims court.

So KEEP AWAY; DO NOT BE FOOLED BY THEIR CHEAP ADVERTISED PRICES; THEIR CUSTOMER SERVICE SUCKS!!!!!

----------

Got my refund after more than 2 months of waiting; it was after i warned them of filing a claim in a court and complaining to CRTC.

member for 178 days, 3 visits, last login: 129 days ago
updated 161 days ago

Comments:
Gorz

join:2008-11-23
Lachine, QC

why mixed

This review is absolutely negative. It should be rated unhappy not mixed !!!

CIK Rep
Premium
join:2014-02-17
North York, ON

DSL Availability

Hi Swali99,

I really apologize for your experience. I have requested our QC team to investigate the matter further. It seems that DSL is not available in your area, therefore our order team called you back to offer an alternative which was cable internet with higher speed. Unfortunately, the price was also higher by $10. Regarding the refund, we do refund within 6 weeks time max. Again, I apologize for our honest mistake and I am hoping that one day you will give us a chance to make it up to you.

CIK Rep

Review by moffa See Profile

  • Location: Ajax,ON
  • Cost: $50 per month
  • Install: about 7 days
Good "Service has been great"
Bad "Communication has been slightly difficult"
Overall "A good service"
Web-site:
Ease of Installation:
Reliability:
Tech Support:
Value for money:

So checking around the forums I couldn't find any real reviews for this company. They are an ISP located in North York, ON. The customer service reps are all Chinese and while some have pretty heavy accents, they are understandable and understand me quite fine.
So far download speeds have always been great (25 Mbit). I had some issues with installation where the Bell tech didn't wire my modem properly, I tried to fix it myself but still had problems. CIK Tech Support sent another technician over and talking with Bell my profile was updated to 25/10.

Reliability has been good and tech support is helpful - their live chat feature is far better than waiting on hold on the phone.

After being patient dealing with the 25/7 vs 25/10 issue, I can say they are a good ISP and I recommend them.

Edit: All of the issues I seemed to had were caused by the Sagemcom / Stinger combination. I purchased a SmartRG modem and have been fine ever since.

I've also upgraded to their 50/10 service
Speed test here:»www.speedtest.net/result/3413683872.png

member for 7 years, 505 visits, last login: a few hours ago
updated 202 days ago

Comments:

CIK Rep
Premium
join:2014-02-17
North York, ON

Call center wait time and language offered

Thank you Moffa for your feedback

Regarding the customer service, we have been hiring a lot of staff lately, as our customer base is growing. You will also be pleased to know that we are upgrading our call center system. The average wait time has dropped significantly lately and we are targeting 2 min average hold time. Also note that we offer multilingual service, currently: English, Mandarin, Cantonese, Hindi/Punjabi and Vietnamese. French will be added this year.

CIK Rep

Review by mugurd See Profile

  • Location: Kanata,ON
  • Cost: $50 per month
Good "Fast install, nice modem/GW"
Bad "NO tech support, no chat, no email replies - unless one escalates. 1Mbps D/L speed (down from 45)"
Overall "Was OK for 1 month...then the nightmare started"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Modem arrived 5 days before install, a Technicolor (Thomson) DCW775. Nice piece of hardware but NO useful user guide whatsoever. Google being your friend, you will eventually be able to log in and even set it to bridge mode.
Rogers came in 10 min early on the day of the install (7.50am) which was impressive, did their work ( cabling was already all in place) and 1 hr later the activation went through and I got sync.
First tests (at that time of day) all went fine >50-60Mbps d/l and 4 Mbps u/l...I am on a 45/4 plan.

A week later I have no complaints, Rogers even dropped by this morning to check if I'm happy (?).
On average I get at least 20Mbps at peak times - that could drop if more people sign up in Kanata where I live.

A bit of a negative is the fact that it's hard to get your point across when dealing with the CSR so I gave up setting up automatic debit and caved in to allow VISA payments, although that's not what I wanted.
Bills could be more detailed, as I had a hard time understanding the 1 day prorated charge on mine...it was lumped into the monthly payment.

I can only hope things will get better with user feedback and patience. Same goes for the website - really bad and one can end up ordering the same service for higher price depending on the links.

Now what about that TV service? I cut BellTV 6 months ago and still couldn't find an alternative.

----------
Should mention I had Bell Fibe 25 before and not only I was paying a hefty price and only getting 16/4, but I got royally screwed when they started to offer unlimited. Despite being promised the service at an extra 10$/mth, I was charged the full extra 30 (a whooping 81$/mth AFTER DISCOUNTS) and I had to appeal to CCTS to have the charges reversed. I sill lost my old b/w plan (220GB) and Bell put me on 125GB for the increased price, What a nightmare - can't wait to cut my last 2 services with Bell after 15 years of being a loyal customer.

/EDIT

For the second time in 2 weeks I can't use the Internet as the speed has dropped below 1 Meg (yes, 1/45 of what I am paying for)

[URL=http://www.speedtest.net/my-result/2858343855][IMG]»www.speedtest.net/result/2858343···G][/URL]

Tech support is non-existent, I got dropped 3 times after 15 min on hold.

Attachments:
Click for full size


member for 13.4 years, 484 visits, last login: a few hours ago
updated 291 days ago

Comments:

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

I spoke too soon...

As I feared, speed dropped tonight to 2-3Mbps d/l and pings of 500ms to TO.
Online chat=useless...

I will update my ratings accordingly - don't want to mislead anybody due to the initial enthusiasm that quickly fades away.

»speedtest.net/result/2696385593.png

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Ups and downs

A quick update: the speeds seem to have stabilized now, at peak times (7-11pm) I see significant speed drops (this time NOT accompanied by high ping times) and even YouTube stutters.
Outside this time window I am getting 40+megs.
I miss DSL
spookstaz2

join:2002-10-05

Re: Ups and downs

Try doing a speed test during 7-11pm. When my connection worked at all I was only getting 1 Megabit or less during that time period. I was on CIK dry loop DSL.

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Unfortunately true: abysmal speeds



mugurd

join:2001-05-24
Ottawa, ON

Took me 15 min to open this page...STAY AWAY!


mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Jack Don - kudos

I will say here that despite not getting anything from the support people, I always got an email reply from Jack Don (Snr Customer Rel Mgr) after escalating to him. At the very least an explanation for what is going on.
However, as I stated to him, a company cannot/should not rely on one person to deal with frustrated customers kept in the dark during outages. A web page updated with network status and events, a change in the IVR system to announce the outages would be a decent way to at least inform the customers of a network event.

I think someone said it best in these forums " with CikTel you're happy when everything is working and you switch when they don't, as it is too frustrating to get it fixed".
"Customer is King" seems a bad joke in this context - as nobody talks to the customer - other than Jack.
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

Thanks for the warnings!

You have been on DSLR for 12 years which gives you lots of street cred.

Wow, what an awful company!

Overall, half of the reviews are pretty good, and half are truly awful.

This company clearly needs to get their shit together....

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Lame....look elsewhere


Shitty speeds
Enuf said....14 days going with SUB-1Meg speeds

»www.speedtest.net/result/2862558572.png

MJB

join:2012-01-29

Re: Lame....look elsewhere

most likely a capacity issue... apoi... has a disadvantage...

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Re: Lame....look elsewhere



DavePC

join:2013-08-18
Scarborough, ON

Re: Lame....look elsewhere

interesting, is your IP geolocating to Washington? try using a toronto server.

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Re: Lame....look elsewhere

Actually, I stream Netflix through a VPN so I don't exactly care if I get 20 megs to TO when my server is in DC.
To me, the fact that I cannot watch a 3Mbps stream between 7 and 12 in the evening is proof enough.
BTW, the same Speedtest Wash DC server scores 40+ Mbps at 1am. This IS congestion - the uplink is always ok.

Not disputing your observation, just explaining why I measure this way.

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom
Better performance after the last trunk additions:



mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

1 edit

Done with them....outages and sub-5 meg speeds for the last few weeks

Take your hard earned cash somewhere else...latest tests on my 45/4 connection (first number is download):

1/3/2014 20:55 EST 135.0.52.xxx 3.37 Mb/s 2.50 Mb/s 42 ms Washington, DC
1/3/2014 20:54 EST 135.0.52.xxx 3.86 Mb/s 2.12 Mb/s 22 ms Toronto, ON
1/3/2014 12:19 EST 135.0.52.xxx 4.27 Mb/s 2.95 Mb/s 40 ms Washington, DC
1/2/2014 22:16 EST 135.0.52.xxx 3.28 Mb/s 2.80 Mb/s 20 ms Toronto, ON
1/2/2014 22:15 EST 135.0.52.xxx 4.11 Mb/s 2.75 Mb/s 21 ms Toronto, ON
1/2/2014 21:28 EST 135.0.52.xxx 3.89 Mb/s 3.05 Mb/s 20 ms Toronto, ON

Needless to say, Netflix buffers and my VoIP is seeing >5% packet loss with high jitter.

Funny, when I called to cancel, the lady at the other end not only didn't care if I cancel, but she had no clue who the Mgr of Customer Support was (Jack Don).
I pity the VMedia customers, as they probably don't even know who is providing Internet services for the company (CIKTel...).
Too bad, George Burger seems a nice/passionate guy who picked the wrong business partner in CIKTel.
delius

join:2006-07-30
Dorchester, ON

Re: Done with them....outages and sub-5 meg speeds for the last few weeks

Exactly the reason i cant dump rogers. For vmedia. Ciktel no thanks. Will wait for better iptv offerings

mugurd

join:2001-05-24
Ottawa, ON
Reviews:
·ELECTRONICBOX
·Anveo
·Start Communicat..
·CIKTEL Telecom

Last comment on CIKTel...I wish them good luck and easy-going customers

The straw that really broke the camel's back was the last Rogers outage in my area.
I called CIKTel and painfully had to recite all the modem parameters (every single dB and mW) after starting the call with "my modem reports DHCP denied and I don't get an IP assigned".
Went through the usual "can you move the modem back to where you had it 6 months ago" and "what is the power rating on the modem power supply" - when I only asked them to verify if Rogers had a problem in the area.
Moreover, got the usual "a technician will come to your house in the next century, don't have a date, but make sure you're at home or you will be charged..etc".
Last but not least, 16 hrs after the outage was over (maybe CIKTel needs an account on DSLR to get network updates from the other ITPIA) I got a call to actually schedule the technician visit...they were so oblivious to what was going on.

I will move to Start soon (can't wait) and BTW...Start KNEW about the outage 1 hr into it and even let ME know as well.

Money is not the deciding factor anymore for Internet services, not when you have VoIP, work VPN and your TV streams depending on it.

Review by N9MD See Profile

  • Location: Boca Raton,Palm Beach,FL
  • Cost Contract price not specified.
Good "Wrong place for CIK Telecom ISP reviews"
Bad "Wrong place for CIK Telecom ISP reviews"
Overall "Wrong place for CIK Telecom ISP reviews"

My Other Reviews

·voip.ms
·Callcentric
·VOIPO
Aren't all reviews for CIK Telecom in this thread inappropriate placed? Every review deals with the provider's ISP service ... not VoIP. In fact, on the page for entering a review, the following items are specifically presented ... with everything geared for an ISP ... and nothing to related to VoIP.
-=-=-=-=-=-=-=-=-=-=-=

Some things you could mention:

What other options did you consider for broadband
What SPEED/package did you order, at what monthly price?
How was the order & install process?
What brand/model was the supplied equipment?
What good or bad experiences most struck you?

The penalty for ISPs who fake reviews (or post reviews on behalf of customers), can be as severe as DELISTING.

Review Rules:
Review the ISP, not individual staff members, avoid fully identifying individual ISP employees without their permission.
Reviews considered unsuitable (for example: unreadable, off-topic, profanity laced) will be REMOVED without notice.

-=-=-=-=-=-=-=-=-=-=-=
Mods: I could not find a "Hey Mods" button in the Review threads.

member for 9 years, 3459 visits, last login: a few hours ago
updated 1 year ago

Comments:

jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4

Re

You could try contacting someone here »/who?cat=Moderators
or admin@dslreports.com

Review by ravneet See Profile

  • Location: Brampton,ON
  • Cost: $40 per month
  • Install: about 7 days
Good "I am using cik service. Good service and lot of savings.Loved the price "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

most of the providers put on contract good thing about cik, is no contract and very low price for bundle of home phone (VOIP) and internet.

In some areas bell provide 5mbps and if we check speed its only 3/4 which I believe is normal with any other company as well and they are providing 15mbps FTTN which is good enough. order process was fast.

member for 1.1 years, 0 visits, last login: 1.1 years ago
updated 1.1 years ago

Comments:






Review by thetriad See Profile

  • Location: Richmond Hill,ON
  • Cost: $55 per month (12 month contract)
  • Install: about 14 days
Good "Price"
Bad "Everything else"
Overall "Stay away"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Exactly one month after I got their service. I started getting slow speeds when gaming or watching videos even on youtube. 25/mbit drops to 2-3, ping in games went from 50-80ms to over 600ms sometimes hitting 1500ms. Emailed them last night, they told me someone would call me in the morning. Of course no one called me back. I called a few times into their support and after about 4 dropped calls while waiting. I finally got a tech support person who immediately pretended they couldn't hear me and dropped my call. I highly suggest people stay away from them, it's the most unprofessional company I've ever seen. Hell I've been trying to call customer service to cancel the service and I still get dropped calls...

In the end it's still great for the price only if you never get issues. (Yeah right)

One last thing, regarding any deposit paid to them and any deals they told you while signing up. Forget about it, it's not getting honored. They lie to you nonstop.

member for 1.1 years, 1 visits, last login: 1 year ago
lodged 1.1 years ago

Comments:
rulds

join:2011-07-30

You problem

Bad Ethernet cable

Review by yujiewang See Profile

  • Location: Mississauga,ON
  • Cost: $40 per month (12 month contract)
Good "unlimited"
Bad "low speed, dsl drops constantly"
Overall "just horrible never get it"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

its just so horrible that even for 40 dollars a month unlimited, u should never get it, download speed is slow and the connection drops every 5 minutes so if u are playing a game online, u will get disconnected alot

member for 1.2 years, 0 visits, last login: 1.2 years ago
lodged 1.2 years ago

Comments:






Review by DFW See Profile

  • Location: North York,ON
  • Cost: $50 per month
  • Install: about 14 days
Good "Inexpensive, full speed, dry loop fee included"
Bad "Nothing so far"
Overall "Ten days in, no complaints, full speed, no real congestion issues"
Web-site:
Ease of Installation:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·voip.ms
First point: I was moving from bell 25/10 to Ciktel 25/10. Since the Bell service was pretty good, one could assume the lines were good here and the transition would be smooth. It was.

After issues with Bell retention people refusing to live up to offered terms twice while trying to renew, I cancelled Bell phone and 25/10 internet and had 30 days to find a replacement. Of course, near the end, I was waiting for the CRTC decision and isp reaction thereto like everyone else but not all ISP's formalized their plans in time for me to ensure uninterrupted service. I came across Ciktel on the forums here. I wanted to remain on dsl as I have had good results in this neighborhood whereas years prior thereto, York Mills was problematic for Rogers with congestion issues (why I moved to Bell) and from reading the forums, this can still be an issue for cable. So stick with what works.

It was a bit of a slog to figure out the actual pricing on the Ciktel website but the end result was that pricing seemed quite good: $49.99 including dry loop fee for unlimited 25/10, $99 for the Sagemcom dsl modem and $30 install fee. They seemed to be the winner on price but that is but one factor.

Searching for reviews proved a bit harder. There wasn't much out there. Some bad early reviews but I the few later ones were more positive. Some hints of a language issue so I chatted a couple of times with them online and made a few phone calls to the office and had no difficulty at all. Still, I would have liked more reviews on the service, congestion issues, whether there was a "soft cap" etc. But my Bell cancellation date was looming with wife and kids very nervous about any time at all without net and, to a lesser extent phone, and most third party isp's still digesting the CRTC costing decision. I had to make a decision. I was assured by Ciktel that there was no soft cap and, as the install fee was the lowest and the acquisition of a dsl modem necessary anyway, I bit the bullet and ordered online.

The online order was the only rough spot. I had signed up for voip.ms but that would do no good to contact me in between cancellation and new service so I reluctantly joined the cell phone ownership group. Apparently, there was a bit of a question on the online order and Ciktel called and left a message on my cell. Being unused to having such a device, I hadn't turned it on or checked voicemail and lost four days on the new install. Kids freaked but we bridged the gap seamlessly.

On install day, The Bell guy showed up early in the eight hour window and spent an hour doing whatever (as I said, I had Bell 25/10 to begin with) and answered a few questions I did have. I always liked the Bell tech guys. The office personnel, billing/csr's are a different creature altogether. As the modem had been delivered previously and I knew how to set it up, already had a vdsl splitter installed and the internal line to my modem is good, I was good to go. The Ciktel guy called just after the Bell guy left, we ran a few speed tests, he had Bell assign the correct profile and we were good. All went surprisingly smoothly with both Bell and Ciktel techs.

Over the past ten days of service, I have run frequent speed tests and tracerts to see how my pings were and to determine when any congestion issues would occur but, so far, pings are consistently good and there seems to be little in the way of congestion issues. It's a bit difficult to be sure with four other users in the house but, subjectively, the service is as good as I got with Bell directly. So far, no complaints.

I cannot comment on tech support as I have not had to avail myself of that yet. Only contact was with the initial install tech and he seemed knowledgeable.

UPDATE: I have now been using the service for over three months and have not changed my opinion much. I get the occasional dropped synch that resolves with modem reboot, about the same frequency as I had experienced directly with Bell. I have noticed no real congestion issues and continue to receive full download speed anytime I check and upload remains between 8 and 9, which is satisfactory. So far, a solid service (can't say rock solid with the occasional synch drops but it's as good as I have ever gotten here).

I did have one occasion when I called support on a modem issue that I was confused about so I cannot really complain that the rep was similarly confused. I was able to resolve the issue myself with a bit of research. I wouldn't want to really rate support for any outfit until I get a real issue, though. Let's hope that never happens (lol).

member for 1.5 years, 38 visits, last login: 204 days ago
updated 1.2 years ago

Comments:
Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
Reviews:
·AcroVoice
·Callcentric
·Anveo
·Shaw

Thanks for your review

Thank you very much for your reivew.

If you don't wish to comment on Tech Support, may I suggest you "de-select" it? A rating of 50% actually lowers their score; it's not neutral as you might think.

Also, mods: it looks like CIK offers both VoIP and internet services, though all of the reviews are related to internet. Perhaps they could be moved to a more appropriate section?
DFW

join:2013-03-23
North York, ON

1 recommendation

Re: Thanks for your review

Point taken. I have de-selected tech support (haven't tried yet), call quality (I use voip.ms) and reliability (so far so good but, to me, I think it takes at least a few months to earn an opinion on that score. I'll try to remember to revisit).

Review by spookstaz2 See Profile

  • Location: Dorval,QC
  • Cost: $34 per month (12 month contract)
Good "The price"
Bad "Useless connection + useless tech support"
Overall "If you have problems don't call support, just cancel the service."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·Acanac
Signed up for their dry loop DSL because there was a $34 + tax 1 year promotion + free modem.

When the modem arrived it was a no-name "made in china" modem. The dry loop installation itself went smoothly.

However my connection with was unreliable from day one, with very high packet loss and frequent connection dropouts. In addition I was only getting 1 Megabit at best during prime time hours.

When I called in for tech support they would tell me to reset my modem and then they would call me back. Unfortunately the problem was the fact that i had to reboot my modem several times a day, which I tried many times to explain to them but they just seemed to want to get rid of me as quickly as possible without fixing my problem. Another problem was they would often not call me back when they promised to. I really wish they would have just stayed on the line with me.

In the end I decided that I would like a different Internet service so I cancelled it. They charged me for an extra 30 days even though it is illegal to do that in Quebec. I was desperate to leave so I just paid it.

member for 12 years, 9 visits, last login: 168 days ago
updated 1.3 years ago

Comments:

zed

@teksavvy.com

are they good isp?

but CikTel said that customer is king?
spookstaz2

join:2002-10-05
Reviews:
·CIKTEL Telecom
·Acanac

Re: are they good isp?

They do mean well and they are nice and usually are also honest.

However they did give me a giant increase in price after the first 12 months with no warning (from $34 up to $48+tax). They charged me the 30 day cancellation fee because you can do that in Ontario, but the service people are not well informed enough to know you can't do that in Quebec

Also the tech support just was not able to help me fix any problems and are always looking for an easy excuse for them to "help" you without really helping you. If your connection happens to start working during the support call then they will use that as an excuse to hang up even if your connection quality is total garbage and disconnects again 5 minutes after making the support call.

Some people might have a better experience with them than I did.

Review by duracellx88 See Profile

  • Location: North York,ON
  • Cost: $50 per month
  • Install: about 7 days
Good "good deal, great value"
Bad "Haven't found any yet"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Signed up for their cable 45/4 service on May 24th, received modem on the 26th and had it installed on the 31th, booked everything online and it was a pleasing experience. Honestly I was having second thought on switching over to this new company (small/Chinese operated) because there aren't many reviews on the web I can refer to, but since my Distributel DSL service (10/1mb) was way too expensive ($60/mo) for the speed they offered, I decided to give CIK a try, and yes they have a 30day satisfaction guarantee in case you are not happy with them you can always get your money back.

Few days after signing up they gave me a call to confirm my installation date, also an email for the modem delivery (with tracking#), and another email again for installation date, then a Rogers technician came during the time period I had requested to install the service. Overall I had a great experience as far as the whole sign-up process is concerned, they made me happy.

as far as connection speed, I'm getting around 50/4Mbps throughout the day, haven't noticed any speed drop during peak hours yet, I'm near York Mills/DVP/Victoria Park area, so I guess it's reliable so far.

I didn't go for their bundle IPTV/VoiP service so I had to purchase the cable modem for $99, and I just noticed today that the $10-off promotion has ended so for the 45/4 plan it costs $59.99 now, in case you wonder why I put $50 here.

as for the customer service, I haven't had a chance to call them about anything yet, I hope I won't have to either, will keep updating if anything comes around.

Attachments:
Click for full size


member for 1.3 years, 13 visits, last login: 295 days ago
updated 1.3 years ago

Comments: