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Review by RaulG See Profile

  • Location: 40080
  • Cost: $420 per month (12 month contract)
  • Install: about 1 days
OK internet. VoIP modem without backup battery.
Tech/customer support is far from OK.
Not a good company anymore.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·StarLink
Was scheduled pretty quick and the installer even showed up a day before. Got telephone and internet only. Everything was great for the first 5 months (after one bad EMTA (VoIP-modem that was replaced). As of today, my internet slows to a crawl or no internet at all every night, around 11pm or midnight. As always, tech. support is only good for power cycling the modem. I thinking about switching to Telmex: lower speed DLS but reliable.

UPDATE (March-2016): After another price increase, and my very seldom use of my telephone line at my house, plus the fact that my internet never got near the promised speeds anymore, I decided to go back to TELMEX. They service my area with vDSL now at 10 Mbps and I'm getting them $389 pesos a month. I'm happy again...

member for 22.2 years, 482 visits, last login: 79 days ago
updated 5.9 years ago


suppafly
Premium Member
join:2009-11-27
97000

suppafly

Premium Member

cablemas 50 mbits

cablemas now has 50 megabits for 500 pesos monthly. Still not going to try it?
RaulG
join:2001-12-29
40080
·StarLink

RaulG

Member

Re: cablemas 50 mbits

said by suppafly:

cablemas now has 50 megabits for 500 pesos monthly. Still not going to try it?

Cablemas has a very bad reputation in my area. And this ain't no gossip. I was with Cablemas for almost a year. They could never fix my problem with late night disconnects and slow speeds. Also, you get a lot of jitter with Cablemas plus people calling me will get messages from wrong number to number is not available. This is for my home.
For my business, Cablemas has no presence at all... Plus, I can't have customers calling and not getting through.

And the cherry on top: I used to work for Cablemas so I know first hand all the stories

My Telmex is working so great I'm not changing it..

Remember the saying: "malo por conocido que bueno por conocer", which if you are not mexican and don't work for Cablemas, it roughly translates "bad for knowing it than good for giving it a try".

Review by gringo legal See Profile

  • Location: Mexico
  • Cost: $50 per month (12 month contract)
  • Install: about 12 days
They fixed the issue.
Was OK, now in limbo
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I returned to live as an retire in Tijuana. I ordered Cablemas, the only cable provider in town. I went with the "basica" plan to start, and was told I could upgrade as needed.

Lived here 4 years ago then I used Axtel, an over the air phone/internet provider, slow then but reliable.

Here is the status: They installed fine in 4 days, ran professionally mounted cable and gave me a great Netgear fixed/wireless model router. All documents also provided were in English.

I started with the 40 or so basic channels, (no TV bought yet), and 1 MB download, .26MB upload. Everything working as advertised for what I paid for. After a few days I realized this would not meet my needs. I had a friend who speaks a lot better Spanish than me call them on the phone. In a few minutes the girl has upgraded my account to the next level. A whole bunch of TV channels, and local San Diego feeds, (still no TV bought yet), and 4 MB download and .50 MB upload. Went home 30 minutes later and no speed change. So we called them on the phone and was talked through a reset of everything, and all working well. Speed as supposed to be for the next plan. Gringo happy! ( About 200.00 pesos more a month).

At this point I was very pleased with support and service, especially considering the infrastructure age they have to deal with. But now comes the bad part..............

A week later I see I am back to the original slow speed?? So my friend calls them up and gets a different and rather nasty female rep this time. She won't listen to the fact I had the higher speed, claims I can't have it until an install crew comes out in 2 weeks. She is told I had the faster speed and I understood that at some point a crew would be needed to make a physical location change to allow me more TV channels. ( I assume for the TV they remove a bandpass filter up the pole to allow the extra channels)? But that the faster speed was already there! Turned on at the their office and working for over a week. Nope no go, she claims that it is impossible and we must wait for crew to arrive and to basically have a nice day. Asking for her supervisor got an even nastier response and that was it.

So when I had the speed, it was fine. Cablemas has an internal problem they need to work on, and bad reps need to be educated. So I will wait until the install crew arrives, sigh.

Paying the bill was easy, (no on-line service), but I stopped at a local market, entered my contract # into an ATM looking machine, my info popped up for verification. I fed it the required pesos, got change and a receipt, and done.

If I have any more issues, I will drop them, live with over the air TV, and go with the phone company Telnor. I have friends that work at mid management their, so I will have no issues. I can get more than 4 MB, so we will wait to see what happens with Cablemas.

I have to remind myself that things operate different here, so I am learning.
___________________________________________

UPDATE: Well it took a while, but it was the holiday season and things do more a bit slower here.
Yesterday a CableMas technician arrived at 630PM, in the dark to upgrade me. We had communicated by phone prior and they were doing the best they could do to bad weather. (It was bad for several days, hard rain).

Between my bad Spanish and his limited English , he removed the bandpass filter at the pole, coordinated with the office, and left in 30 minutes. I now have my 100+ cable channels, lots of digital, and the 4MB internet. I must admit I was surprised at this late
evening effort, but have to give CableMas their just due.

So all in all, the saga is ended. Please don't waste time on the basic package, and then upgrade like I did, get the better one up front.

Gringo is happy.

member for 22.5 years, 12 visits, last login: 13.2 years ago
updated 13.2 years ago


Review by Hanevet See Profile

  • Location: Hampton, Hampton City, VA, USA
  • Cost: $40 per month
  • Install: about 1 days
Only cable internet service in Tijuana, Mexico.
Sometimes down, sometimes bad latency, speeds slower than advertised, horribly slow uploads.
Cheapest internet option in the city.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

There are no other broadband providers in the city. There was Telmex (Prodigy) Dial-up which was more expensive than Cablemas. We had cable TV by Cablemas also, but it was not part of a package. The internet service cost $40 a month. We ordered one day and it got installed the next, which is good service by Mexican standards. We were given a 3COM modem that looks like a shark fin. The only bad experiences were some intermittent problems, but it seems the problem was with the cable infrastructure being old, having been placed by another defunct company before Cablemas.

member for 14.7 years, 6 visits, last login: 14.6 years ago
updated 14.4 years ago