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Review by diegowarrior 
member for 2.2 years, 1 visits, last login: 332 days ago
updated 332 days ago
 Eagle Mountain,Utah,UT
 $71 per month- (12 month contract)
 "Good Speed, Friendly staff" "None until now" "Great service, as advertised"
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I had another ISP for a few months before changing to DirectComm, and the difference is like night to day, we have a very good speed (12 MB) I check it regularly and is always above 10 MB, I can now stream TV and movies without having to wait for it to fill the buffer all the time.
I haven't had any major issue with them, and is being like 4 months now I think, only once the internet went down and they said they had an outage all over the city but that the technicians were working on it and the next day it was fine again.
Overall I'm very happy with the company, I use the internet for regular surfing, to download big amounts of software, to stream TV (I won't pay for cable ever again!  ) and I have a magicjack as a phone line and all works great, and best of all no caps, no throttling.
For the service, speed and all the features I get with it I think the price is moderate.
I highly recommend them.
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Review by Reverend6
member for 2.6 years, 2 visits, last login: 2.5 years ago
updated 2.4 years ago
- Eagle Mountain,Utah,UT
- $59 per month
- (12 month contract)
 about 8 days- "Decent price considering location. Nearly always connected. Local company"
- "Poor connection speeds, scarily incomplete/unprofessional looking website"
- "We'll see, this is only day 3."
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Just moved to Eagle Mountain, Utah. I never even bothered looking at any of the satellite/broadcast ISPs due to some major issues with previous connections.
Cable and Fiber are not available in my subdivision... so my options are Direct Communications or Qwest DSL. Which, isn't really a hard decision.
It took just under a week to get installed, but I wasn't too bothered by that as we were still in the process of moving from our apartment to the new house. There was a relatively minor issue with the install tech completely fubaring one of my network devices, but I have to say the response to that situation was amazing.
When I called in to complain about the damage to my network device, the supervisor apologized right off the bat and asked if there was anything he could do to make it up to me. Completely blew me away. I was expecting to have to argue with him for a good hour to get him to even apologize. I was so stunned by this, I simply told him that his apology and offer were sufficient.
Now to the big problem I'm having right now. We are paying for a 12M/1M connection. And thus far... I have not received better than half of what I've been promised. The average speedtest results are hovering around 200Kbps-500Kbps down. Dips as low as 56Kbps have been happening off and on.
Today a line tech came out and changed us from PPPoE to DCHP to see if that would affect it. No such luck.
I received a call about 15 minutes ago. Same tech. It appears that there's something going on with their equipment going to the house and they are going to be working on it over the course of the next couple of days. I'll update this post and my scoring as things develop.
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 | | Too bad... You didn't look around. I live there too. Have for years and have every ISP there. Rapidwave is the best option. $50 per month and I get 8Mbps down and 1.5 up consistantly. They all advertise more but if youread the fine print that is bursting speed. You'll only get it ocassionly. I run voip through it as well. Works flawlessly. | |
| | | | Re: Too bad... I second that vote for RapidWave. In 3 years in Ealge Mountain, I had Airwired (bought out/merged with UtahBroadband) for one year - it was pretty crappy and their monthly caps (last I looked) are so low I'd be out in a week.
I've been with RapidWave for 2 years now and it is solid. Speeds are better some days that others, but always good enough. I do web work from home and am online all day. I also have VOIP. It works great most of the time. Somedays I can't stream a show on hulu and be on the phone at the same time. | |
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| | Direct Communication Direct Communication's is an okay company, but you will definitely experience some outages. A friend of mine installed the original telephone switching equipment for the city when they owned the phone lines and he said they used really cheap wire (ie. poor insulation). As a result, you may experience call quality issues, cross talk, and poor DSL connectivity. It's too bad there's not much they can do about the problem now since it's been buried long ago.
Also, Direct Communication's is just starting to get a handle on offering features like number portability. I heard a couple months ago this would be coming soon, but I don't know if it's arrived yet. If it does, some current customers with unsolvable quality issues will be taking their numbers to digis.net or other providers. | |
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