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Pacific Internet page on DSLReports
Six Month Rating Unavailable
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Review by (hidden by request)

  • Location: Ukiah,Mendocino,CA
  • Cost: $27 per month (month by month)
  • Telco party AT&T
Good "Friendly, local"
Bad "Incompetent"
Overall "Gave me a series of bad modems, while insisting the problem was my inside wiring."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Stay away from these guys! My DSL connection with them has been
intermittent or non-existent for a year and a half. They have replaced
several modems, had AT&T check the inside and outside wiring, and
finally informed me that the problem had to be somewhere in my inside
wiring (even though AT&T had tested it and found it OK). After I
completely replaced that wiring, the problems continued.

Finally, at their suggestion, I switched to AT&T DSL service, but still
had problems at first. Hint -- I was still using the modem Pacific
Internet had given me, which they swore they had tested and could not
possibly be defective.

AT&T asked for the serial number of the modem (a Motorola 2210), told me
that it was part of a known bad older batch of modems, and had me buy a
brand new 2210. Lo and behold, my problems completely disappeared.

Not only was Pacific Internet dead wrong about their modems, they
insisted over and over again that the problem was my fault, that it had
to be my inside wiring, and that there was nothing else they could do
for me. They even copped an attitude, talking down to me like I was an
annoyance, rather than a customer who wasn't getting the service he was
paying for.

On the other hand, after just a few days as an AT&T customer, I find
them to be competent, helpful, and friendly, even helping me with things
they don't officially support, such as my router.

Beware Pacific Internet, especially if they try to pawn off one of their
funky old modems on you! When they start insisting that it has to be the
customer's fault, that's a pretty good clue...

(review was emailed from domain allearsaudio.com)
lodged 4.6 years ago