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 Review by DataDoc 
member for 13 years, 5822 visits, last login: a few hours ago
updated 2.5 years ago
 Silver Spring,Montgomery,MD
 $150 per month- (12 month contract)
 about 25 days Verizon "Capu.net Tech Support staff is responsive and helpful" "Covad tech lowered line speed without notifying me or Capu.net!" "Make sure you monitor and speed test your line yourself!"
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[1/1/03]For the last year I've actually been connected via NAS, who honored our previous pricing. Since 09/02 we started using Comcast cable Internet services, and are please with that service. I've had a few downtimes, but no more than a few hours in the last 4 months. I've prepared a new review for Comcast.
Order process was basically uneventful, with proper email and appointments all being done as promised. Installation took about 30 minutes, and my network was online. (I was switching from a NETCOM frame-relay costing us $600/mo for 64k, so all I had to do was move a cable to the new Netopia router and change a couple of IPs.)
We had some initial problems with the connection, but these all seemed to belong to AboveNET, the upstream provider to Capu.net. A couple of days later, more outages, this time it was a Bell Atlantic/Covad problem. During these, and all subsequent network outages, Capu.net has kept its customers informed via an email list (be sure to join owner-status@lists.capu.net).
After about a month, I noticed the a slowdown in responsivness and after the usual reboots of all equipment, finding dslreports.com and running some tests, called Capu.net support to find out what was going on. Ultimately, we had a conference call with a Covad tech, who said he was seeing "high packet loss of 2-3% and besides I was too far away and they couldn't supportmy speed". I pointed out losing 2-3% of 384k was still lots better than getting 100% of 64k. We all agreed that we should wait a few days and see if it was intermitent. A long slow week later I called Capu.net support and they finally got a Covad support tech to admit that the speed had been reset to 1/2 ofwhat I was paying for. After a few comments from me about how customers don't like that kind of thing, the speed was set back up and it's basically been fine ever since.
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Review by psychomf
member for 12.9 years, 1079 visits, last login: 88 days ago
updated 8.9 years ago
- Rockville,Montgomery,MD
- $79 per month
- about 45 days
- CLEC party: Covad
- "great service, easy installation,static IP addresses,price for 1.5M"
- "limit 2 IP's before you have to switch to business class DSL"
- "Awesome provider and GREAT value for money"
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1.5M DSL was installed yesterday by a friendly helpful Covad technician. He even showed me how to hook up my hub and the other computers
The whole order took about 6 weeks to come through. It would have been three but the Verizon strike shot that idea out. The price(79/mo) for 1.5M DSL is the best i have seen and even with an additional IP(5/mo) is still a bargain.
I was glad to get rid of the stupid winpoet software that I used in my time with Bell Atlantic. Also having a static IP helps out a lot.
all in all, Capunet had great service, great rates and above all excellent speed. I clocked my dsl at 1132k down with the online speed tests and 500k up.
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Review by dmk11
member for 12.9 years, 978 visits, last login: 5.3 years ago
updated 9.8 years ago
- Portland,Multnomah,OR
- $50 per month
- (12 month contract)
- about 7 days
- Qwest
- CLEC party: Covad
- "Very reliable service"
- "More expensive than verizonDSL"
- "Good service"
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I switched from QwestDSL to Covad DSL because with Qwest, I can't use Dynamic DNS. Ordered Covad online and within a week, they've sent me the modem and turn on the connection. Very painless and you can check your order (accurate) order status online also.
Last week I decided to upgrade my service to one notch higher - and I got the faster download speed within 24 hours! Again, no humans to deal with, all done through the web.
Price is $15 higher than recent VerizonDSL promos though (same u/d speed)..
but over all, I'm very happy with the service.
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 Review by jsimmons
member for 13 years, 5085 visits, last login: a few hours ago
updated 10.5 years ago
- Falls Church,Fairfax,VA
- $89 per month
- (12 month contract)
- Verizon
- CLEC party: Covad
- "Reliable, Fast"
- "A bit overpriced; They jettisoned Res. customers with no warning!"
- "It was a good ride while it lasted."
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ISP: CAPU.NET
DSL Provider: COVAD
Order date: March 10, 2000
Installation date: April 12, 2000
July 8, 2001 Update
This may be my last CapuNet review as it looks like I'm being switched to Earthlink as a result of CapuNet's decision to get out of the residential DSL ISP business. As a long supporter of CapuNet, and someone who was thrilled with their service, I can honestly say I'm really disappointed at how insensitive they were to their loyal residential customers. No warning... just a terse email saying essentially we're out of the res DSL business, you are now an Earthlink customer. Someone at CapuNet as obviously been watching too much "Weakest Link".... can you say "bye-bye"!
So now this becomes a mixed CapuNet/Earthlink review. I had just prepaid nearly $1100 to CapuNet for a year of service in April ($89/month x 12). I still have 9 months of prepaid service to go. So what does this mean in Earthlink's world? Well, according to the Earthlink transition coordinator, the 9 months of unused prepaid balance with CapuNet will transfer to my Earthlink account and be used to pay for Earthlink service at Earthlink's rates. So based on Earthlink's DSL rates, my 9 months of prepay on CapuNet is worth more than 12 months of Earthlink. So, assuming I get good service from Earthlink, I'll come out way ahead in terms of value for the $$.
Earthlink has assured me I'll keep the same DSL circuit I have with Covad (1536/384), keep my fixed IP address, etc. The only thing that'll change on my side is my assigned IP address, DNS, MAIL, NEWS servers.
I'm now waiting for the official cut-over to Earthlink which will probably happen in the next few weeks. I'll post an Earthlink review once that happens.
Signing Out... JS.
May 19, 2001 Update
After lengthy discussions with capu.net, I renewed for another year: $89 / month prepaid for 12 months. I had been paying $79/month. This is a bit more than I wanted to spend for residential DSL, but the service has been so reliable, I had to think hard about switching. Also, capu.net no longer offers their Telsurfer Pro (1536/384 K) service to new subscribers; they now offer only the 784K service for the $89 / month fee. Anyway, they grandfathered me in and let me keep the 1536/384 service I had as long as I paid the new $89 rate. I'm still a very happy camper and hope that Covad stays financially solvent through the coming year. I must say, though... when Roadrunner cable service fianlly gets to my neighborhood, I may have to think twice about the ever increasing cost of DSL service.
March 3, 2001 Update
I'm just short of my one year anniversary with capu.net. So far NO outages in 11 months and service remains excellent. I just visited capu.net's website and I noticed that "Residential" DSL service is no longer listed as an option; only commercial DSL. In fact I did a search on the word "residential" and it comes back with 0 hits. I have sent their customer support dept an email asking about this and what it might mean to current residential customers who are approaching their 1 year service contract end. Hopefully I won't lose my service... And I certainly won't pay business DSL prices for residential service.
November 4, 2000 Update:
Its been 3.5 months since my last update so I thought I'd post another. Since my July 15 post, service continues to be rock solid. I have line monitoring enabled from DSLREPORTS and it continues to show 100% availability week-in week-out. Recently I noticed that my ping time to the first router dropped from about 55 ms to 15 ms... Possibly due to configuration changes in the COVAD dslam serving my connection. This is actually excellent news as it means my service (which was excellent) is even better now!
July 15, 2000 Update:
Performance and service quality continues to be excellent. Only 1 detected outage since I came online in April. I was out of town for a few days and when I returned, the Sync light was OFF on the modem. I suspect I may have had a power outage at some point (We've had lots of thunderstorms in the area this spring/summer)and the modem didn't sync when power was restored. I powered the modem off and back on and within 15 seconds it resynced and I was back up. Didn't need to contact tech support. I've now put my DSL modem, router/firewall, and Ethernet switch on a small UPS system to protect them.
I'm still a happy camper. Latest speed tests are showing typically 1300/300 KBps. The only thing I can possibly ding them for is the 50 ms ping time to the first gateway - something I'm told is due to the adaptive rate signaling used by the SpeedStream 5260 Modem. Since I'm not a big interactive game player, this is not of great concern to me though.
May 12, 2000 Update:
I thought I'd update my original review now that I've been online for 1 full month. During this initial month, I have experienced no problems with the service. I use it daily. No outages of the basic DSL signal, no slowdowns, no mail server outages - at least during the hours I use it heavily (7 PM to 1 AM). My original ratings still hold.
Originally Posted Review:
Several years ago I signed up for ISDN service from Bell Atlantic. It was a
harrowing and frustrating several months before I finally had a working
service. So when I found that CAPU.NET and COVAD could provide me with
broadband DSL at what I was paying for ISDN + a separate ISP, I jumped at
it. I certainly expected some problems getting DSL up and running but
figured the benefits far outweighed the startup inconvenience.
I was pleasantly surprised. The whole process of getting signed up thru
installation was painless. I ordered my service through capu.net on March
10th after an initial prequalification via their website and a subsequent
followup phone call (capu.net called me!). I was told at the time that they
were running 30 to 60 days on installs due to COVAD backlog, so my
expectations were reasonably set. I made sure that my ISDN service was
disconnected immediately so COVAD would not have problems provisioning the
copper thru Bell Atlantic. In two weeks I got an email from capu.net and
COVAD indicating that provisioning of the copper circuit was complete and
they were ready to do the final installation. I had to postpone
installation due to my own scheduling conflicts. Both capu.net and covad
were very good about acommodating my schedule.
Covad gave me a 8 AM-Noon window for installation on April 12. The COVAD
installation technician missed the window by 15 minutes, arriving at
12:15pm. But he tested the line, hooked up the DSL modem and had me running
in 30 minutes. It would have taken less time, but he had to call tech
support to get my fixed IP address. That took 15 of the 30 minutes. Capunet
was supposed to email my IP address, email address, etc. before the
tech arrived on installation day. Since that did not happen as promised,
I dinged them on installation coordination. They were quick to resolve the
issue with a quick call to tech support.
After I was hooked up, I had to call capu.net tech support to get my email
accounts set up. That took 10 minutes. Since then, its been smooth
sailing. While I've only been online for two weeks, the service has been
reliable and fast. I've done spot benchmarks and have verified consistent
1.1-1.3 megabit down speeds and 300-400 kb up speeds - near the advertised
maximum speed for the service.
Through the entire period, I have had occasion to email my capu.net account
rep, customer service, and others. They have been friendly, responsive, and
genuinely interested in getting my service up and running.
So far, I give them a big thumbs up. Its refreshing to deal with a telecom
company that is really customer oriented.
J. S.
Falls Church, Va
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Review by carlcalo
member for 13.3 years, 142 visits, last login: 10.5 years ago
updated 11.7 years ago
- Rockville,Montgomery,MD
- $49 per month
- (12 month contract)
- about 21 days
- Verizon
- CLEC party: Covad
- "Innovating ISP"
- "None Of Concern"
- "In Transition 9/6/01"
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Updated 9/6/01
It would appear Earthlink's involvement with CapuNet has increased rather significantly of late. Judging from the link »register.earthlink.net/cgi-bin/w···al=10627 or by going to the capunet main page ( »www.capu.net ) and clicking on "DSL/Broadband Internet Access" it looks like it's all Earthlink accounts from here on in.
CapuNet, again thanks for making my intro to DSL smooth. I've upped the ratings.
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Updated 7/18/2001
In the past couple weeks, connection reliability has suffered for one reason or another. The green circuit-active light on the 5250 bridge is more often than desired, OFF. I have found myself having to use a backup dialup connection a few times when connectivity is essential. Consequently, my ratings for a few of the items have been lowered and the "sound bytes" have been adjusted to reflect the lessened quality of late.
This would not be acceptable service if I were not being switched to earthlink; my account being forcibly terminated by capunet.
bad capunet.
----end
UPDATED 6/30/2001
I received my "Dear John" email from CapuNet a day or two ago. No more residential service and the suggestion I switch to a particular national ISP for DSL which CapuNet apparantly has partially arranged. As long as the circuit is compatible with the new provider's $50 residential 608/128 plan, I anticipate little in the way of interruption.
All in all, it's been an extremely favorable experience having service with CapuNet. I do not expect the same high level of quality with a different provider, though it would appear there's no option at this juncture. Since I signed up here locally in Rockville eithteen months ago, CapuNet has grown and expanded to cover much of the US. For those businesses considering CapuNet, though I've noticed a few brownout periods in the wee hours of the AM lately (hence a "4" for connection reliability), they still get a "thumbs-up" from me.
I believe I have sixty days to "vacate" though the transition to the new provider should move swiftly since there is some pre-arrangemet already worked out between CapuMet and them.
Thanks again CapuNet for making my jump from Dialup to DSL in Jan 2000 a pleasant and uneventful experience. It's not always the case for some.
CPC
====previous-=====
CapuNet in Rockville being almost a stones throw from home seemed for many reasons to be more than just a viable alternative to Flashcom, which I did consider. I ordered 384/128 "aDSL" on 12/14/99 at 5:15pm and on 1/3/2000 at 3:00pm, the installation procedure was completed. That amounts to 2 weeks:5 days:22 hrs. Absolutely incredible.
In real (all-copper, no coils or bridge taps) line length, I am about 13k ft from the CO, and it took two visits from BA techs to troubleshoot a mysterious voltage-in-the-line and an "electronic device detected on the line" problem. BA installed a new NID and a new three-pair cable from the F2 at the tele pole to the new NID, but the job got done. I wasnt home for Covad's part of the installation, but the person who was home said it took COVAD all of about fifteen minutes on Jan 3 to do *their* job. Covad left XOVER cable instead of patch cable, so I went out pronto and bought a prefab 14' cat5 patch cable ($6) at Cabin John Shopping Center's "Computers Etc."
All things considered, the install went rather well. I was kept informed by Covad via email the entire time and I was so impressed with one of the BA techs that I wrote a postal letter to BA-Maryland commending that tech's efforts.
One static IP. ENI 5250 Speedstream. With this "384/128" connection, download rates are running at about 325000bps. Uplink speeds are well, quite satisfactory  I haven't done any major tweaking except to fiddle with the Default Receive Window.
The news server appears OK -- 27164 groups. The only drawback was activating my email - getting a password assigned to the box. I wanted to give CapuNet a "4" on a scale of "5" for that slight delay and attribute it to "tech support", but effort counts in my book so I am giving CapuNet 5's all-around. Email otherwise appears quick to both get to, and arrive from various outside domains.
I run Win98SE on a homemade iPII-266 OC'd to 300, 196 megs mixed PC66/PC100 RAM, and a Netgear FA310TX NIC.
Costs (to CapuNet) to get up and running:
Installation.....99
Modem........150
First Month....49
...give or take..... I ordered the DSL in a window where the $150 for the modem is rebateable.
Carl - Rockville
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Review by derric
member for 12.3 years, 80 visits, last login: 9.6 years ago
lodged 11.8 years ago
- Los Altos,Santa Clara,CA
- $99 per month
- (24 month contract)
- about 14 days
- "Tech Service Helpful, Fast Speeds"
- "Sometimes slow, disconnectied every so often."
- "Worth it especially if you can;t get DSL or Cable."
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I've been using sprint bbd for about 5 months now. I believe I'm paying 99.99 a month and the modem was another 99.99 I have 3 set IP's (thats why my monthy rate is higher than others. Instalation was smooth but I was unable to use the service for a bout a week, while I waited for a Sprint technician to come to my house and see what was wrong. After testing the transceiver and seeing that it worked the tech spent about 2 hours on my company. On his last try at fixind the prob, he got a new ethernet card from his truck and swapped mine for it and it worked. It runed out that the ethernet card I had required an IRQ slot that was already in use. So we traded cards and I was off surfing.
I find tech support really helpful actually I'm not sure why everyone says they are usless. They have helped me many times, and if they weren;t able to they have sent a tech to my house. But most of the problems I have been experiencing recently were do to techs workign on the tower, which I beleive is finished, and I don't have many problems anymore
Yes sometimes I have the random disconnection that don;t seem to last very long.. bu they don't happen at any consistant pace.. and I can spend move than a day online without getting disconnected, and normally the problem can be solved by power cycling the modem.
As for gaming it's not the best because you can get inconsistant pings. But recenly my pings have been staying pretty low and I havn't had a problem gaming.
Some suggestions for gaming are to go get the reg patch on this website and change ur window size.. to the one that is arouns 32000, you can also call sprint. I'm not sure if it was because the sytem got better but I knwo I called sprint once because of high ping and they changed some setting for my modem, and since my pings have been pretty consistant. Packet loss occurs sometimes but not often at all now. the Late nigh maitnance can make the service iffy sometimes. but I still normally get speeds of 2000 or so down stream.. sometimes even 4000+.
The system can be slower in peak times because thought downloads are not hindered by more peopel begin on line at the samte time, uploads are. When ur modem sends an upload request the request basically lines up.. with a bunch of other upload request that are made on ur frequency these requests are send I beleive 1 by 1 to the tower, so when many people are online it can be slower but I still get good speed during peak times and can play games.
All in all I think it;s actually better than DSL or Cable, it's faster the only real downside I see is with the pings. tech supposrt is great. And maybe everyone is gettign bad tec supposrt cus they are neing rude with the peron on the phone but I have had no problems getting help. I suggest it to anyone that can;t get cable or DSl, and it shoudl still be considered for people who can get cable and DSL.
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Review by cjpaynehoo
member for 12.1 years, 13 visits, last login: 6.7 years ago
updated 12 years ago
- Arlington,Arlington,VA
- $49 per month
- (12 month contract)
- about 30 days
- Verizon
- CLEC party: Covad
- "Great pre-sale. Smooth work with sales tech. Kept me informed on order"
- "Installer was very negative about Win 98 and USB DSL modem I ordered. But modem worked fine!"
- "Great deal so far! Service has been steady. CapuNet will want to raise rate, but they're reasonable to work with."
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I, too, got kicked out today--being moved to Earthlink. It's a little surprising and frustrating after the detailed negotiations to keep the service, but hey...it's a wild and wooly world.
I'm using an Efficient Networks USB modem, which Capu.Net offered on their web site at no charge, then almost refused to sell me due to tech support concerns over reliability. It has worked very well. My only problem is when computer is not properly shutdown, or connection is not properly shutdown. Then, the modem tries to download firmware and/or fails to connect. Rebooting always fixes the problem, though.
Services has been very reliable and installation was pretty smooth. The Verizon circuit was installed on time, and the Covad installer came when scheduled. E-mail updates kept me well informed. The installer called the night before to make sure everything was squared away and became quite concerned over the modem I had, convinced it wouldn't work.
It did work, though, although the installer didn't complete the software install completely and I had to get up and running via a call to tech support when I came home later that day (Covad didn't have Capunet account number, or something like that).
I've been happy--speed is a steady 608K--but I'm coming up on the first year and concerned about the pricing/contract problems mentioned on this site....will report later.----->
4/16/01: Was contacted by a polite and informative salesman who notified me of a price increase -- from $49 /mo prepaid to $69/mo (1 year pre-pay) or $89 per mo (no pre-pay)! Can also go 2 year pre-pay at $59 ($1,400+!).
I'm currently reviewing my options--I notice Speakeasy (among others) has the same service I have now for the good old price of $49. They seem to be able to switch, too.
The new terms of the agreement have also deteriorated significantly--I like my old contract better. I don't want to have to return the equipment I've already paid for if CapuNet decides to terminate my service without asking!
I may stay if the salesman can move on the price, but I know they're not really interested in the residential user, so I'll probably jump ship.
5/25/01: It's taken me awhile to resolve this, but CapuNet finally agreed to adjust their proposed pricing. I've been renewed at my old pre-pay rate of $49.00/month. I was asked to pay in advance, by check. Before extending me this offer, CapuNet said they reviewed the actual cost of my circuit, including help calls, downtime, maintenance etc.
I'm happy not to have to switch, and happy that I kept the same price. However, the better offer only came after I requested a release form to allow me to switch to Speakeasy. All's well that ends well.
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 Review by Flojomojo
member for 12.5 years, 348 visits, last login: 5 days ago
lodged 12 years ago
- Chevy Chase,Montgomery,MD
- $52 per month
- (12 month contract)
- Verizon
- CLEC party: Covad
- "Rock solid performance, excellent reliability"
- "Too pricey to be worth it now"
- "I liked this ISP a lot, but times change."
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Just after I signed up for CapuNet DSL, the Verizon strike began and delayed my installation for weeks. When the work stoppage was over, Verizon screwed up the loop installation twice before doing it successfully.
Capunet and Covad were very responsive through this whole process, including rescheduling an installation on a Saturday so I wouldn't have to skip any more work to babysit the installation.
The sad part is that Capunet no longer offers a competitive residential product. When I broke my contract so that I could move into a house, I looked into continuing with Capunet at my new location -- not really an option, since it would be more money for less speed, combined with Covad's disconnect fee.
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Review by Robert Morrisson
member for 13.1 years, 128 visits, last login: 336 days ago
updated 12 years ago
- Silver Spring,Montgomery,MD
- $49 per month
- (12 month contract)
- about 35 days
- Verizon
- CLEC party: Covad
- "Service has been ultra-reliable for over a year."
- "Their rates are going up and they no longer want residential accounts."
- "Excellent company. Excellent service. It's too bad they are ridding themselves of their hard-won customer base."
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The situation with CapuNet is ironic.
A large number of the DSL postings on this site are from people complaining about wretched service and sharing their horror stories. Most of these have a common thread, namely, the ILEC, but that is another story; so much for "equal access" and communications de-regulation!
CapuNet offers excellent service but they no longer want my business. They are raising the rates for their existing customers sky high and they are requiring a new 1 year contract, otherwise the rate goes up another $10-20 a month! I really can't justify up to $99 a month for 384k DSL, thank you.
Why, oh why, does CapuNet want to rid themselves of their base of happy customers? I never call Tech Support and I have sent them a number of residential and business customers, all of whom have now gotten those rather stiff price hike notices and thus are looking for another ISP.
Cable is not an option. I have had ComCast's cable on trial since November and it has yet to work for more than a few hours at a time. The node was defective when they sold me the service and they have absolutely no idea how to fix it or if it will ever be fixed! When the service does work it is only during the day. ComCast said the problem is too many users on the line so I should use dial-up at night and cable during the day (and I am never home during the day). NOT!
My brother in Springfield VA had CapuNet. When he moved they wanted a small fortune per month for the new service so he has put in Cox cable. It installed without a hitch and it is super fast. It's too bad Cox isn't in Montgomery County MD.
I am looking at several other DSL providers including SpeakEasy.Net, which has been reviewed favorably on this site. Once I get my new service running I will post my findings here and on my own Website at www.Eagle-Wing.Net.
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Review by jmgamble7
member for 12.1 years, 15 visits, last login: 9.8 years ago
lodged 12.1 years ago
- Burke,Fairfax,VA
- $49 per month
- (12 month contract)
- about 36 days
- Verizon
- CLEC party: Covad
- "Great connection and speed, NEVER down, the Dvorak Status mail list is great."
- "Why the rate increase?"
- "Now $69/mo for residential 384k? I'm switching to $39/mo Cox Roadrunner."
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Mine is long story that I'll try to make as short as possible. I signed up with Capunet in March 2000 after one month with Flashcom. I was happy with Flashcom but after 30 days they disconnected me without notice because I was too far from the CO. They estimated 17.2k ft, but my connection was still fine and steady. After Flashcom refused to reconnect me I contacted Capunet.
Capunet said they could give me 384k/128k for $49/mo & one month free with 1 static IP and one email. I prepayed for a year. It took 36 days to finally get connected. I don't blame Capunet for the delay. When Bell Atlantic came out to hook me up and test my NID he said I had a bad phone line from the NID to the junction box about 50 yards away. So they had to send another crew to bury a new line, this took a few days. When the BA tech checked the line he said it was a very clean signal but he didn't give me distance. After some minor delays getting me an IP and other setup info, Covad did the final hookup and I was connected April 7, 2000. I did quite a bit of speed testing and was getting between 300k - 324k down and 280k - 320k up! I guess somewhere my upload speed didn't get capped.
Everything has been great with the service and I don't ever remember being down. About a month ago I got my renew notice and discovered the price has increased to $69/month. This is unacceptable and I complained to my sales rep. He said he would see what he could do and get back to me. That was three weeks ago. Yesterday I got a call from the billing department asking me if I wanted to cancel because my account was past-due. I told them I would love to re-new but only at the $49 rate. Again there was nothing they could do.
A Cox cable technician will be at my house tomorrow between 4-6 to hook my new cable modem.
Some of the reasons I was given why there were price increases: Installation problems ate up all the profits, they were losing money on equipment rebates, all the competition going under was driving up their costs, tech support was costly, etc. My points were that I was an exsisting customer, it is a rule of business that it's easier to keep a happy customer than to try to get a new one, I'm residential - the bandwidth I use is absolutely negligable, and I have never called tech support and wasted their time. It would make sense to me to keep your current customer base unless the connection costs exceded what I was paying.
If you're willing to pay the $69+/month and can get Capunet I highly suggest it, but I don't think it's reasonable for a residential application. I'd rather pay the $39/month for a cable modem and deal with the occasional outages. Hopefully Cox has their act together.
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