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Review by grazing 
member for 5.5 years, 74 visits, last login: 1 days ago
updated 1 days ago
 Rockville,Montgomery,MD
 Business customer $49 per month "Worked at 1st" "Intermittent service, horrible overseas tech support" "Skip it unless you have no choice"
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I thought Clear would be a good solution for us, and it was for about six months. The the router kept losing and regaining the signal resulting in either no bars or four bars. We called customer support, got no real assistance. There is Clear store in Montgomery Mall near us, I went to buy a new router... the were only allowed to sell us a router if new opened a new account. The company has no customer service backbone at all.
I bought a new router from Amazon and still had the same problem. Either their transmission of of our tower is a mess or we some form of interference was introduced long after our initial install. In general, a lot of time wasted overall.
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Review by webvistas
member for 11.1 years, 40 visits, last login: 16 days ago
lodged 39 days ago
- Atlanta,Fulton,GA
- $50 per month
 about 1 days- "brainless setup! No contract. No limits."
- "widely varying speed, from less than basic DSL, to decent broadband speeds, at inconvenient times. Support is online chat only."
- "I like it, but they need to improve the network."
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I've had DSL from Earthlink - could get only a max of 1.5Mbps from them.
I've had AT&T U-Verse, service was great but installation tore up my house and I have other issues with them. Will NOT get Comcast. Period.
As a stopgap I got a wireless connection from T-Mobile, but the 5GB cap was too restrictive.
So, I decided to try Clear. Ordered one day, received the next. Plugged the unit in and it just worked! Tweaked the modem position and got 4Mb/sec. Wonderful. For a month. Then, who knows what reason, the speed started to dip to 0.5Mb/sec. Stayed bad for two or three days, then rebounded to 2.5Mb. Then I started to take semi-regular Speedtest.net tests. Over three months, download speed varied from 0.5 to 4 Mbps, usually dipping during morning, midday, and evening. Upload speeds were fairly consistent at 1.0 Mbps.
Most of their support people were clueless. Finally talked to one who admitted that their network was often overloaded on my towers, and that the modem antenna was not as directional as they indicated in documentation. He did give me tips to get my speed range up to 1.2 - 6 Mbps, If i wait till the middle of the night I can occasionally get 9 Mbps!
I'll take 6 Mbps if they can just get it to me consistently! Clear needs to get me to 12 Mbps before I'm totally satisfied.
My smartphone 4G LTE gets 25-30 Mbps but again I have a 5GB cap, and I use 20-25 GB per month.
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Review by (hidden by request)
(review was emailed from domain bellsouth.net)
lodged 41 days ago
- Lawrenceville,Gwinnett,GA
- $31 per month
- "Very bad company"
- "The worst company"
- "Don't use this service. They do not care about customer service!"
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I called CLEAR in March 2012 to report that my modem was not working. The
gentleman (from another country, obviously) told me there are no towers
working in the area of my office and that it would not work there. I asked
him to cancel my service and he said that he would.
That was in March of 2012. Because of serious illness, I did not check my
bill closely, and in September I realized they were still charging me for
service that has not been used since February of 2012. I called again and
was told that it would be cancelled and they would credit my account.
I called again today as I found another charge of $31+ on my account. I
asked to speak with someone in the USA. They did not transfer me to a rep
in the USA as requested.
Even when I was using the service in another city it did not work most of
the time. This is the worst service and the worst customer service that I
have ever experienced.
My advise is never subscribe to a service that mainly uses people from other
countries to provide that service. There is little integrity in the states
these days, and absolutely none in most of the countries that are doing
these jobs today. YOU WILL BE RIPPED OFF!
I WOULD NEVER SUBSCRIBE TO CLEAR AGAIN!
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 Review by PamelaTS
member for 9 years, 1015 visits, last login: 1 days ago
updated 44 days ago
- Dallas,Dallas,TX
- $52 per month
- "It's not AT&T"
- "High ping rates, only gets 2-3 Mps"
- "Counting days till I can term w/o an ETF... RUN AWAY!"
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This is the second attempt at using Clear third modem the original modem was crap, the series M modem was flaky at best, very unstable. The series G modem seems stable (its on) speed is not so great though. Had to move modem to a window to get a usable connection.
Oh they REQUIRE auto billing you don't see an invoice till after the bill ya. Watch out for fees and taxes they do not disclose when they quote you a price
~~~.
I moved the first of 2012 the new address gets better than 2-3 bars now. I knew the 4th and fifth lamp worked seen it flashing when starting up or acting up. I get a solid 5 bars now depending on day of week and hour of day speed can still be poor (0.41 down 0.92 up on 1/5/2012). the best yet > 15+ down 0.92 up 1/4/2012. Oh probably very important I can literally see the tower from my balcony
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Steady decline in service, Jan 2013 it got extremely poor, dial-up poor ~ over saturated towers. They lowered my bill to $25, Somewhere along the way they slipped in a change of plan lowering the promised 10 Mbps down to 6Mbps this was never mentioned. Unless and yes there are neighborhoods in large urban cities like Dallas where cable doesn't exist, unless there is no other option RUN AWAY from this it's shady sales techniques and lousy un-reliable service!
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Review by richyque
member for 168 days, 188 visits, last login: a few hours ago
updated 46 days ago
- Chicago,Cook,IL
- $38 per month
- "Always on"
- "none so far."
- "The 34.99 1.5 down 0.5 up is great here in chicago"
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I dumped comcast here in chicago and replaced them with clear, to my suprise clear has held up great the 40 plus days i have had them.
I have the 1.5 down .05 up here in the 60617 area, i have a tower .06 miles from my house. the signal is solid 5 bars all day.
Update 12/16/2012 my speedtest is »www.speedtest.net/result/2377286837.png
Update 12/18/2012 my test [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/2380942843.png
Update, 4/1/2013 Speed is still great [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/2615714···G][/URL]
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 Rob_Premium
join:2008-07-16
Mary Esther, FL | Be careful Unlimited doesn't mean unlimited (read the stories on here..)
-Rob | |
| | Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Be careful I have a friend who cant get nothing they live in condo in Brooklyn only thing they cant get is verizon dsl up to 1.5 mbps so I suggested Clear the higher plan for 50$ the speeds go from 4 to sometimes 12 mbps they stream online TV just like netflix last month they used 40+ gigs and no throttling or nothing. | |
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Review by ocjosh
member for 59 days, 43 visits, last login: a few hours ago
lodged 50 days ago
- Santa Fe Springs,Los Angeles,CA
- $60 per month
- (24 month contract)
- about 2 days
- "Good price for 2 lines, no cap, no speed limit till you work it out your own"
- "Require outdoor antenna to make it usable, new customer need to pay a lot more now"
- "I am lucky"
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It's definitely not good for mobile use, because it can't continuous connect to different towers right away like 3G when you are on the go. Only if you are moving within that single tower covered area, you may move as fast as you want. The coverage is great outdoors only. Indoors are more pathetic on most of cases, only by the opened windows. The WiMax signal can't go through low e windows well, not to mention insulated walls (from full bars to nothing easily).
Both home modem and hotspot mobile modem, I have to use external outdoor antenna which are hard to install and expensive, to make it stable and good speed. I use the service in high condense populated Los Angeles area. Speed varies like any ISPs, but decent 4.5 Mbps to 16 Mbps from peak to normal hours. I watch Netflix through smart TV, IPTV box for live international channels, and a lot of online radio streaming. It's wonderful service till I have outdoor antennas installed, which the rooftop installer cost is about $50 after calling around and the antennas for $31 for my mobile hotspot (now it went up to $100s range) and $89 for my home modem external outdoor antenna.
I should have signed up the 3 lines for $80 back in October 2011, it's so precious now for the plan and affordable price. But again, outdoor coverage is more usable.
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Review by egecko
member for 12.2 years, 43 visits, last login: 57 days ago
lodged 64 days ago
- Beaverton,Washington,OR
- $45 per month
- "ease of mobility, setup and connection and cost"
- "heavily populated and few towers near certain areas."
- "verify tower locations and population within the area."
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Doesn't work well if you're near several tall standing trees. Check the service maps on Clear.com to see if you're near several towers due to the over crowding of them from apartment complexes. I recently moved from where just homes were located and now there are apartment complexes ~2mi away and I get horrible speeds. Buffering is a term I didn't have to mention while in my old location, but now I get it more than enough times per session. I switched modem locations several times and checked for best connection speeds, factory restore, but they were all the same.
When I spoke with the cust svc, they informed me that they see the tower I'm connected to and that it is over crowded and there is no timeframe when inquired about additional towers in a heavily populated area such as this one. Guessing it was fun while it lasted for these 4+ years since they first came out, but now I'm having to switch.
They do use the towers for connection, but one thing to keep in mind is that home modems are stationary and thus the overcrowding of towers in heavy populated areas can be very common. If you want to test it out, find a friend that that has service and ask if you can check connection there. Also ask if they offer a trial period when signing up just incase theres any connection issues.
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Review by turkman143
member for 11.1 years, 1585 visits, last login: 3 days ago
updated 74 days ago
- Maple Shade,Burlington,NJ
- $45 per month
- about 2 days
- "no bottlenecks in IP traffic or crazy redirects like Comcast that causes packets to arrive out of order."
- "India Technical Support"
- "good value for a 10MB ISP"
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I can add a horror story whereas an outage occurred on a Friday evening and was not resolved until the following Thursday - Something happened to the Philadelphia tower (N/W of Maple Shade NJ) that blocked the binding to the tower. Found that the tower to the (N/E of Maple Shade) broadcast a stronger signal but also had connection issues with the replacement modem (WIXFBR-117) they sent. The third modem (WIXFBR-131) solved the issue. Tech support cannot explain why at 8:23 PM (20:23) the tower suddenly reduced it's broadcast power.
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 Review by kdepasquale
member for 9.1 years, 1007 visits, last login: 63 days ago
lodged 85 days ago
- San Francisco,San Francisco,CA
- Contract price not specified.
- "It's an internet connection"
- "Horribly slow."
- "Not worth it unless you have no other alternatives"
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Service is very slow (I usually get less than 3 mbps), the reach of the wireless router that is given is far less than advertised.
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 Review by TejasToolMan
member for 94 days, 2 visits, last login: 92 days ago
lodged 94 days ago
- Roanoke,Denton,TX
- Business customer
- $25 per month
- about 1 days
- "works right when you close to the svc towers or taking it to friends houses that don't have net in town dallas ft worth"
- "if you're on the out skirts bandwidth drops significantly even with external antenna added an aimed properly."
- "for the price 25.00 a month nothing compares on the market"
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Fios not in my area, charter cable, 29.95 1st year then they price gouge after, limited to 50 gigs then 10.00 if you go over.... that's not much these days, att dsl too slow, 6 month plans 768k & 1.5 but as all dsl does slows during high traffic all across the networks. & Satellite internet is a joke in Tx
1.5mb plans were my choice, have all my own equipment so there was no bargain there.
only experiences is fee's that change and download caps. Fee's increase but caps & speed doesn't??? what a crock
I chose clear because I can take it all over town and to work + home, built in wifi beats any of the hot spots or pucks that get hot, run down in 6 hours
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