how-to block ads
|
next review in page
Review by (hidden by request)
(review was emailed from domain bellsouth.net)
lodged 1 days ago
 Lawrenceville,Gwinnett,GA
 $31 per month "Very bad company" "The worst company" "Don't use this service. They do not care about customer service!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I called CLEAR in March 2012 to report that my modem was not working. The
gentleman (from another country, obviously) told me there are no towers
working in the area of my office and that it would not work there. I asked
him to cancel my service and he said that he would.
That was in March of 2012. Because of serious illness, I did not check my
bill closely, and in September I realized they were still charging me for
service that has not been used since February of 2012. I called again and
was told that it would be cancelled and they would credit my account.
I called again today as I found another charge of $31+ on my account. I
asked to speak with someone in the USA. They did not transfer me to a rep
in the USA as requested.
Even when I was using the service in another city it did not work most of
the time. This is the worst service and the worst customer service that I
have ever experienced.
My advise is never subscribe to a service that mainly uses people from other
countries to provide that service. There is little integrity in the states
these days, and absolutely none in most of the countries that are doing
these jobs today. YOU WILL BE RIPPED OFF!
I WOULD NEVER SUBSCRIBE TO CLEAR AGAIN!
Comments:
 | next review in page (previous review)
 Review by PamelaTS 
member for 8.9 years, 984 visits, last login: 1 days ago
updated 4 days ago
- Dallas,Dallas,TX
- $52 per month
- "It's not AT&T"
- "High ping rates, only gets 2-3 Mps"
- "Counting days till I can term w/o an ETF... RUN AWAY!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is the second attempt at using Clear third modem the original modem was crap, the series M modem was flaky at best, very unstable. The series G modem seems stable (its on) speed is not so great though. Had to move modem to a window to get a usable connection.
Oh they REQUIRE auto billing you don't see an invoice till after the bill ya. Watch out for fees and taxes they do not disclose when they quote you a price
~~~.
I moved the first of 2012 the new address gets better than 2-3 bars now. I knew the 4th and fifth lamp worked seen it flashing when starting up or acting up. I get a solid 5 bars now depending on day of week and hour of day speed can still be poor (0.41 down 0.92 up on 1/5/2012). the best yet > 15+ down 0.92 up 1/4/2012. Oh probably very important I can literally see the tower from my balcony
~~~
Steady decline in service, Jan 2013 it got extremely poor, dial-up poor ~ over saturated towers. They lowered my bill to $25, Somewhere along the way they slipped in a change of plan lowering the promised 10 Mbps down to 6Mbps this was never mentioned. Unless and yes there are neighborhoods in large urban cities like Dallas where cable doesn't exist, unless there is no other option RUN AWAY from this it's shady sales techniques and lousy un-reliable service!
Comments:
| next review in page (previous review)
Review by richyque
member for 128 days, 147 visits, last login: a few hours ago
updated 6 days ago
- Chicago,Cook,IL
- $38 per month
- "Always on"
- "none so far."
- "The 34.99 1.5 down 0.5 up is great here in chicago"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I dumped comcast here in chicago and replaced them with clear, to my suprise clear has held up great the 40 plus days i have had them.
I have the 1.5 down .05 up here in the 60617 area, i have a tower .06 miles from my house. the signal is solid 5 bars all day.
Update 12/16/2012 my speedtest is »www.speedtest.net/result/2377286837.png
Update 12/18/2012 my test [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/2380942843.png
Update, 4/1/2013 Speed is still great [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/2615714···G][/URL]
Comments:
 Rob_Premium
join:2008-07-16
Mary Esther, FL | Be careful Unlimited doesn't mean unlimited (read the stories on here..)
-Rob | |
| | Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Be careful I have a friend who cant get nothing they live in condo in Brooklyn only thing they cant get is verizon dsl up to 1.5 mbps so I suggested Clear the higher plan for 50$ the speeds go from 4 to sometimes 12 mbps they stream online TV just like netflix last month they used 40+ gigs and no throttling or nothing. | |
|
| |
| next review in page (previous review)
Review by ocjosh
member for 19 days, 13 visits, last login: 2 days ago
lodged 10 days ago
- Santa Fe Springs,Los Angeles,CA
- $60 per month
- (24 month contract)
 about 2 days- "Good price for 2 lines, no cap, no speed limit till you work it out your own"
- "Require outdoor antenna to make it usable, new customer need to pay a lot more now"
- "I am lucky"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
It's definitely not good for mobile use, because it can't continuous connect to different towers right away like 3G when you are on the go. Only if you are moving within that single tower covered area, you may move as fast as you want. The coverage is great outdoors only. Indoors are more pathetic on most of cases, only by the opened windows. The WiMax signal can't go through low e windows well, not to mention insulated walls (from full bars to nothing easily).
Both home modem and hotspot mobile modem, I have to use external outdoor antenna which are hard to install and expensive, to make it stable and good speed. I use the service in high condense populated Los Angeles area. Speed varies like any ISPs, but decent 4.5 Mbps to 16 Mbps from peak to normal hours. I watch Netflix through smart TV, IPTV box for live international channels, and a lot of online radio streaming. It's wonderful service till I have outdoor antennas installed, which the rooftop installer cost is about $50 after calling around and the antennas for $31 for my mobile hotspot (now it went up to $100s range) and $89 for my home modem external outdoor antenna.
I should have signed up the 3 lines for $80 back in October 2011, it's so precious now for the plan and affordable price. But again, outdoor coverage is more usable.
Comments:
| next review in page (previous review)
Review by egecko
member for 12.1 years, 43 visits, last login: 17 days ago
lodged 24 days ago
- Beaverton,Washington,OR
- $45 per month
- "ease of mobility, setup and connection and cost"
- "heavily populated and few towers near certain areas."
- "verify tower locations and population within the area."
| |
Doesn't work well if you're near several tall standing trees. Check the service maps on Clear.com to see if you're near several towers due to the over crowding of them from apartment complexes. I recently moved from where just homes were located and now there are apartment complexes ~2mi away and I get horrible speeds. Buffering is a term I didn't have to mention while in my old location, but now I get it more than enough times per session. I switched modem locations several times and checked for best connection speeds, factory restore, but they were all the same.
When I spoke with the cust svc, they informed me that they see the tower I'm connected to and that it is over crowded and there is no timeframe when inquired about additional towers in a heavily populated area such as this one. Guessing it was fun while it lasted for these 4+ years since they first came out, but now I'm having to switch.
They do use the towers for connection, but one thing to keep in mind is that home modems are stationary and thus the overcrowding of towers in heavy populated areas can be very common. If you want to test it out, find a friend that that has service and ask if you can check connection there. Also ask if they offer a trial period when signing up just incase theres any connection issues.
Comments:
| next review in page (previous review)
Review by turkman143
member for 11 years, 1578 visits, last login: a few hours ago
updated 34 days ago
- Maple Shade,Burlington,NJ
- $45 per month
- about 2 days
- "no bottlenecks in IP traffic or crazy redirects like Comcast that causes packets to arrive out of order."
- "India Technical Support"
- "good value for a 10MB ISP"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I can add a horror story whereas an outage occurred on a Friday evening and was not resolved until the following Thursday - Something happened to the Philadelphia tower (N/W of Maple Shade NJ) that blocked the binding to the tower. Found that the tower to the (N/E of Maple Shade) broadcast a stronger signal but also had connection issues with the replacement modem (WIXFBR-117) they sent. The third modem (WIXFBR-131) solved the issue. Tech support cannot explain why at 8:23 PM (20:23) the tower suddenly reduced it's broadcast power.
Comments:
| next review in page (previous review)
 Review by kdepasquale
member for 9 years, 1007 visits, last login: 23 days ago
lodged 45 days ago
- San Francisco,San Francisco,CA
- Contract price not specified.
- "It's an internet connection"
- "Horribly slow."
- "Not worth it unless you have no other alternatives"
| Connection reliability:
Services:
Value for money:
(ratings match consensus)
|
Service is very slow (I usually get less than 3 mbps), the reach of the wireless router that is given is far less than advertised.
Comments:
| next review in page (previous review)
 Review by TejasToolMan
member for 54 days, 2 visits, last login: 52 days ago
lodged 54 days ago
- Roanoke,Denton,TX
 Business customer- $25 per month
- about 1 days
- "works right when you close to the svc towers or taking it to friends houses that don't have net in town dallas ft worth"
- "if you're on the out skirts bandwidth drops significantly even with external antenna added an aimed properly."
- "for the price 25.00 a month nothing compares on the market"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Fios not in my area, charter cable, 29.95 1st year then they price gouge after, limited to 50 gigs then 10.00 if you go over.... that's not much these days, att dsl too slow, 6 month plans 768k & 1.5 but as all dsl does slows during high traffic all across the networks. & Satellite internet is a joke in Tx
1.5mb plans were my choice, have all my own equipment so there was no bargain there.
only experiences is fee's that change and download caps. Fee's increase but caps & speed doesn't??? what a crock
I chose clear because I can take it all over town and to work + home, built in wifi beats any of the hot spots or pucks that get hot, run down in 6 hours
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain me.com)
lodged 77 days ago
- Winter Springs,Seminole,FL
- $60 per month
- "Prompt delivery of modem"
- "Slow connectivity, mindless and repetitive tests that lead to same results, no improvement."
- "After many tries, we decided that it was not going to get better. Only available means of tech support is via chat. Wasted time."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After too many hours of trying to get straight answers and running test after mindless test we've decided that using CLEAR was a major fail in trusting their sales pitch. Just trying to watch a youtube video was more frustrating than coming in second to Lance Armstrong.
I am committed to voice my opinion vociferously as CLEAR's strategy is just to hand you over to some impersonal techie whose main tool is insincere repetetive apologies counting on you getting frustrated and go away. Nothing doing, I want some retribution for $$$ and time wasted with these bozos.
Comments:
| next page (previous review)
Review by Reverse2
member for 3.4 years, 2 visits, last login: 78 days ago
lodged 78 days ago
- Alpharetta,Fulton,GA
- $25 per month
- about 1 days
- "Cost of service and hardware"
- "Limited coverage, tech support"
- "Good option for unlimited data in metro areas"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I have been a customer since they first started operations with their 4G service in the Atlanta area a few years ago. I bought the usb stick to use while on the road, not for home use (we have Comcast at home). Good thing, because our home is in a wireless black hole (not just for Clear, also for cell service).
Service:
On the road, in the greater ATL metro area, and also in other metro areas (Nashville, Chicago, Dallas) connection speeds would vary, but generally would be between 4 to 10 Mbit down and 1.5Mbit up. Fast enough to work over VPN during the day while streaming music, and watch Netflix at night. While the service may not be truly unlimited, I have used well over 30GB per month without a peep from Clear, or any kind of throttling. Reliability when connected is generally very good. It does pay to look up coverage before travelling somewhere, since there can be white, non-coverage areas even in cities otherwise blanketed by WiMax.
Price:
I actually cancelled the service last November, and switched to unlimited 4G on my phone. Unfortunately, that didn't work as well as Clear, and (because I wasn't really supposed to tether) resulted in complaints from my provider. Back to my original Clear plan, which they let me reinstate at the original price: $25/month, a screaming deal compared to 4G data plans (that allow tethering) with the 'big four'. Coverage is more limited with Clear, but for my purpose that doesn't matter.
While current rates are higher, they still are a good value IMO.
Equipment
I use the USB sticks, and also bought a wireless mobile router (rebranded Cradlepoint) from Clear a few years back. Equipment is reasonably priced, and now also readily available on Craigslist etc. No contract, since I buy my equipment. One faulty stick was quickly replaced under warranty.
Support
Tech support has gone from unbelievably awful, outsourced Indian support to much better, but still sub-par support today. It isn't until you are moved up a few tiers that you will actually find a knowledgeable tech. Still, they do their best. I even received a free signal-boosting external antenna once for my usb stick, in an attempt to improve reception at home.
Customer service
Non-tech service is usually pretty good (billing etc,)
So...
If my house wasn't in a wireless signal black hole, I'd consider using Clear for my home internet as well, and ditch Comcast altogether. As it is, it's cheap enough to keep around for my mobile internet access. It is important to verify coverage before you sign up, and to realize it doesn't really work outisde metro areas. If you need non-metro coverage, it's better to get a 4G data plan from one of the major cell providers. Expect to shell out much more for that though.
Comments:
|
|
·
![www.speedtest.net/result/2615714···G][/URL]](http://www.speedtest.net/result/2615714004.png[/IMG][/URL]){kind=link}