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Review by Hickeroar8 See Profile

  • Location: Angleton, Brazoria, TX, USA
  • Cost: $55 per month (24 month contract)
  • Install: about 3 days
It's wireless...so that's always cool... Pings were passable (but not stellar) (75-100ms) for online gaming.
Constant dropouts, horrible speeds, awful customer service.
If you're in a downtown area, it's might be fine. Anywhere else....you're playing with fire.
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The modem disconnected for hours at a time several times a week. We had the modem replaced and it didn't help at all.

We would have a full 4-5 bars of service, and the max download speed would often hover between dialup speeds and 250KB/sec. We had the "highest" level of service, and the speeds were almost always below the speeds promised to the minimum level of service (1mbps). You can forget streaming netflix about half the time if you only want SD, or any of the time if you want HD.

We were deep in the middle of one of their coverage circles, but apparently that doesn't mean anything. It almost acted like we were severely throttled from the tower, and on top of that it seemed like the tower hardware must have been garbage because it would disconnect all the time.

Eventually got fed up with spending time on the phone with them about it (after over a year of trying), and tried to get the service cancelled.

When I tried to get disconnected without a cancellation fee due to the constantly abhorrent service they gave me fits about that. I had to argue with them for hours about it and eventually had to TELL them, that they WERE going to cancel my service, and they were NOT going to charge me a cancellation fee, on threat of a small claims court suit...and they finally relented. Ridiculous.

member for 11.7 years, 2 visits, last login: 6.5 years ago
lodged 11.6 years ago

ron77339
join:2012-08-02
Kingwood, TX

ron77339

Member

Yes, the bars.

I just gave a poor review and didn't think to mention that I'm getting 5 bars (FULL) yet I have dial up speed.

Review by (hidden by request)

  • Location: Fair Oaks, Sacramento, CA, USA
  • Cost: $35 per month
setup
service failures, throttling, CUSTOMER SERVICE
Bad, bad bad, save lots of frustration especially if you need to work from home using VPN
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Bad service multiple failures daily, bad customer service, I've called multiple times trying to get a working internet at my home with no luck and after a little over 2 months making at least 8 calls I give up. The modem gets good signal from Clear's equipment a block away, too bad their equipment feeds it out poorly. Sitting 10' away my signal shows fair 2-3 bars, so 10' line of sight, no walls no tv's no nothing in between, 2-3 bars. Tech support is no help except to keep repeating "our equipment is good, its got to be your equipment". How could 3 different laptops show poor signal unless I'm sitting with the Modem on my lap? If you need your internet for work along with personal surfing save your self a ton of frustration, DON'T DO IT.



(review was emailed from domain sprynet.com)
lodged 11.7 years ago

cmarslett
join:2006-11-22
Pflugerville, TX

cmarslett

Member

Wireless problem

If the three are HP laptops (or made in the same factory in China, at least), I could see it. My new HP looses its wireless connection regularly with the hotspot interface in my T-mobile phone, my two routers and my local Starbucks. While the wireless in my TV gets an adequate signal halfway across the house. Laptop modems are not what they used to be.

Of course, I had all sorts of trouble with AT&T U-verse, and I think it was the equipment. So you may well have issues with the Clear equipment. Did you try to swap it out?

Review by jimtyler88 See Profile

  • Location: Anaheim, Orange, CA, USA
  • Cost: $45 per month
  • Install: about 1 days
Service is always up and connected
A bit pricy for a internet service.
Easy to travel with as long there is a 4g signal.
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I ordered on Clear Wireless's website. I received the modem in the mail quickly. Setup was simple as plugging it in and setting time zone and a new Admin password on modem. I had cable internet service but the thing I really like about Clear Wireless is being able to travel and take my modem with me. I had my service upgraded to the $45 plan and I am happy with the service.

member for 12.1 years, 12 visits, last login: 9.4 years ago
lodged 11.7 years ago







Review by (hidden by request)

  • Location: Walnut Creek, Contra Costa, CA, USA
  • Cost: $52 per month (24 month contract)
Avoid Clear (Clearwire). There service model fleeces customers!
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Do not use Clearwire. Before, October 2011, they have an early termination=
fee associated with their services. You must use their services for two years in order to avoid the early termination fee. Big surprise, they have since dropped the early termination fee. In addition, they have other hidden fees if you cancel service.

Their entire Customer Service Department is outsourced and Customer Service can only contact Clearwire management through email. Sounds like management is trying to insulate itself from its poor business practices by using the Customer Service company as their scapegoat.

As for their service quality, expect service outages, lagging and degraded speeds.

(review was emailed from domain peralta.edu)
lodged 11.7 years ago


Review by uroberto See Profile

  • Location: Piscataway, Middlesex, NJ, USA
  • Cost: $35 per month (12 month contract)
  • Install: about 5 days
Good download speeds 3-6 mbps
signal penetration is bad indoors. Need to have modem by window
4G alternative for home use.
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Tried them for 9 months in 2011. Speeds were ok.

member for 22.9 years, 3019 visits, last login: 1.4 years ago
lodged 11.7 years ago







Review by cfkillers See Profile

  • Location: Bowie, Prince Georges, MD, USA
  • Cost: $49 per month
good reliable connection
portable wifi battery is poor
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excellent product available only in buisness district where i live. works well on road only thing goes from excellent signal to bad or no signal by walking or driving 50 feet. battery life on portable wifi could be better last about 3 hours.

Clear wireless hotspot + Motorola Xoom + YouTube HD = constant buffering. Clear wireless and YouTube don't work well together. On speed test I get 11mb easily try to play YouTube video constant buffering.

member for 16.2 years, 691 visits, last login: 3.2 years ago
updated 11.8 years ago


Review by (hidden by request)

  • Location: Portland, Multnomah, OR, USA
  • Cost: $51 per month
It's cheap
Poor speeds
A pain to deal with.
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I have had Clear for several years now. Recently, the speeds are dropping off to almost nothing. I call support and they push some buttons and I'm back in business..... Until I start getting slow speeds again, whereby I go through the entire process all over again. Their support is in the Philipeans and sometimes you can barley understand them. I would gladly change ISP's but so far no one can match their price.

(review was emailed from domain gmail.com)
lodged 11.8 years ago


Review by cfkillers See Profile

  • Location: Laurel, Prince Georges, MD, USA
  • Cost Contract price not specified.
good speed
horrible with streaming videos youtube etc
excellent to have when you have service
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Excellent service speed not the same everywhere. horrible with streaming videos with youtube and other sites especially if video is in HD. It starts fast then slows then speeds up then slows.

member for 16.2 years, 691 visits, last login: 3.2 years ago
updated 11.8 years ago







Review by djdanska See Profile

  • Location: New York, New York, NY, USA
  • Cost: $49 per month
Fast, easy to connect, decent where it works
Poor coverage in the suburbs, rural areas
It's better than nothing and built into my laptop.
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I bought a lenovo laptop with built in wimax modem. Living in wilmington, NC where they don't offer service (And because of that, i lost out on an instant $200 rebate!! FFFUU!)

finally get it installed months later in NYC and fairfax VA and im very happy. Speedtests show around 15 MB down and 1.5 up, most of the time. It's nice streaming hulu on my laptop hooked up to the hotel big screen flat tv in the room via hdmi and work fine in hd!

member for 22.9 years, 6837 visits, last login: 10.3 years ago
lodged 11.8 years ago


Review by WIFIINJAX See Profile

  • Location: Jacksonville, Duval, FL, USA
  • Cost: $50 per month
  • Install: about 1 days
Portability
No service at night
I have no alternative right now
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Clear Customer Service is truly the worst. They make dealing with Comcast or Verizon seem like a vacation. Their tech support seems to truly hate their customers. They run off of scripts that have no correlation to the issues they are talking about. If they can't fix an issue ( and they can't ) then they tell you someone will call back. No one calls back. I've had no service to speak of now for 3 months at night. Daytime is fine but as soon as work is over download speeds go down to less than 0.5 mbs. One tenth of what I got with dialup a decade ago. useless.

member for 11.8 years, driveby review (so far)
lodged 11.8 years ago

ernliz
join:2001-11-25
Albemarle, NC

ernliz

Member

Regarding your Clearwire service...

You're in a bad situation. How many lights on the modem? If less than 3, then move it around to get at least 3. Check your modem's readings (CINR and RSSI) either from their web site on your account page, or by directly accessing the modem. If they're good, then you're being throttled due to over-usage of the tower. Try placing your modem elsewhere to lock onto another tower. If none of that works, you're out of luck. Tech Support is practically worthless.
In my situation, I'm 4.5 miles from the nearest tower and I can't lock onto any others. However, I found ONE SPOT in my entire house where I get really fine Clearwire service, but that spot is very small. A couple of inches away and I get worthless Clearwire service. My sweet spot is near a window, near the metal framework which may act as a reflective device, or something. MAYBE YOU CAN EXPERIMENT LIKE THIS -- unless your problem is indeed overworked tower(s). Good luck.