how-to block ads
|
next review in page
Review by (hidden by request)
(review was emailed from domain bellsouth.net)
lodged 1 days ago
 Lawrenceville,Gwinnett,GA
 $31 per month "Very bad company" "The worst company" "Don't use this service. They do not care about customer service!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I called CLEAR in March 2012 to report that my modem was not working. The
gentleman (from another country, obviously) told me there are no towers
working in the area of my office and that it would not work there. I asked
him to cancel my service and he said that he would.
That was in March of 2012. Because of serious illness, I did not check my
bill closely, and in September I realized they were still charging me for
service that has not been used since February of 2012. I called again and
was told that it would be cancelled and they would credit my account.
I called again today as I found another charge of $31+ on my account. I
asked to speak with someone in the USA. They did not transfer me to a rep
in the USA as requested.
Even when I was using the service in another city it did not work most of
the time. This is the worst service and the worst customer service that I
have ever experienced.
My advise is never subscribe to a service that mainly uses people from other
countries to provide that service. There is little integrity in the states
these days, and absolutely none in most of the countries that are doing
these jobs today. YOU WILL BE RIPPED OFF!
I WOULD NEVER SUBSCRIBE TO CLEAR AGAIN!
Comments:
 | next review in page (previous review)
 Review by PamelaTS 
member for 8.9 years, 984 visits, last login: 1 days ago
updated 4 days ago
- Dallas,Dallas,TX
- $52 per month
- "It's not AT&T"
- "High ping rates, only gets 2-3 Mps"
- "Counting days till I can term w/o an ETF... RUN AWAY!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is the second attempt at using Clear third modem the original modem was crap, the series M modem was flaky at best, very unstable. The series G modem seems stable (its on) speed is not so great though. Had to move modem to a window to get a usable connection.
Oh they REQUIRE auto billing you don't see an invoice till after the bill ya. Watch out for fees and taxes they do not disclose when they quote you a price
~~~.
I moved the first of 2012 the new address gets better than 2-3 bars now. I knew the 4th and fifth lamp worked seen it flashing when starting up or acting up. I get a solid 5 bars now depending on day of week and hour of day speed can still be poor (0.41 down 0.92 up on 1/5/2012). the best yet > 15+ down 0.92 up 1/4/2012. Oh probably very important I can literally see the tower from my balcony
~~~
Steady decline in service, Jan 2013 it got extremely poor, dial-up poor ~ over saturated towers. They lowered my bill to $25, Somewhere along the way they slipped in a change of plan lowering the promised 10 Mbps down to 6Mbps this was never mentioned. Unless and yes there are neighborhoods in large urban cities like Dallas where cable doesn't exist, unless there is no other option RUN AWAY from this it's shady sales techniques and lousy un-reliable service!
Comments:
| next review in page (previous review)
 Review by kdepasquale
member for 9 years, 1007 visits, last login: 23 days ago
lodged 45 days ago
- San Francisco,San Francisco,CA
- Contract price not specified.
- "It's an internet connection"
- "Horribly slow."
- "Not worth it unless you have no other alternatives"
| Connection reliability:
Services:
Value for money:
(ratings match consensus)
|
Service is very slow (I usually get less than 3 mbps), the reach of the wireless router that is given is far less than advertised.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain me.com)
lodged 77 days ago
- Winter Springs,Seminole,FL
- $60 per month
- "Prompt delivery of modem"
- "Slow connectivity, mindless and repetitive tests that lead to same results, no improvement."
- "After many tries, we decided that it was not going to get better. Only available means of tech support is via chat. Wasted time."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After too many hours of trying to get straight answers and running test after mindless test we've decided that using CLEAR was a major fail in trusting their sales pitch. Just trying to watch a youtube video was more frustrating than coming in second to Lance Armstrong.
I am committed to voice my opinion vociferously as CLEAR's strategy is just to hand you over to some impersonal techie whose main tool is insincere repetetive apologies counting on you getting frustrated and go away. Nothing doing, I want some retribution for $$$ and time wasted with these bozos.
Comments:
| next review in page (previous review)
Review by jamond
(review was emailed from domain abcinc-mail.com)
lodged 88 days ago
- Lake Oswego,Clackamas,OR
- $55 per month
- (12 month contract)
- "Nothing"
- "Terrible service, unethical company."
- "Avoid this company"
| Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
What a mess. This company has always had poor service. When I finally
arranged for another provider I cancelled their service. I made a big
mistake when I gave this company authority to bill my credit card. I have
cancellation confirmation dated October 18, 2012 and just received a notice
that CLEAR has billed my credit card another $110.00 on January 1, 2013. My
calls to CLEAR have not gained any satisfaction. I am now trying to work
with the bank to get them to deny the charges and to stop the authorization.
Comments:
 | | clearwireless I sued n won a case against them and am tryin 2 collect. I paid with cash so i dont hav their banking info can u HELP, do you know what bank they use? I am willin to pay 4 this info I REFUSE 2 LET THEM GET AWAY WIT WAT THEY DID but I NEED HELP will you help me PLEASE - from 1 SCREWED OVER CLEAR CUSTOMER 2 ANOTHER | |
|
| |
| next review in page (previous review)
Review by ALLENIRON
member for 132 days, 0 visits, last login: 132 days ago
lodged 132 days ago
- Odessa,Ector,TX
- $60 per month
- "If its all you can get may god be with you."
- "Everything you can imagine and then some."
- "Stay away don't get ripped off by these crooks!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have used clear since they first rolled out as Clearwire. for 6 years now i have suffered there worst and
there best. from grade a customer support to a support team i wouldn't pay pennies. from people who were
courteous to the rudest people on earth that make people like Hitler look like a saint.
I have always expected some bad service hear and there. After all no one is perfect and nothing infallible.
However the last 7 days have been unbearable. I have dealt with over 10 reps and while only 4 of them were
trying to help the rest could give a shit and care less. Speeds have been below Dial-up Speeds and sometimes
non existent . We get no credit on our bills when we cant use the service. We get no information about why its
going on they wont own up to anything just tell us its us and not them then it magically works for a few hours
at blazing speeds then back to nothing for hours. Tech reps tell you to reboot your modem never do this this
kicks you from there networks for hours. Also they throttle everyone the same. You say no big deal almost
everyone throttles. This is true but I pay for the high end service as we watch Netflix and play games online.
Other people may pay for the lower end service around 20$ a month I pay 50$ and I get throttled to the same
below dial-up speed as the lower end service which in no way do I feel is right or ethical to do to a customer
paying your paycheck.
At this point I wouldn't recommend Clear to my worst enemy as they wont even tell us why we don't have service
and would like to keep us chasing our own tails and bullshitting us to believing our hardware is broken.
Hell I had one tech rep tell me I wasn't covered in service area Last night! I have lived in the same house for
entire time I have had Clear. My modem is fixed to the external wall of the house in a custom fabricated case
which keeps it clean and safe from the elements and ensures no direct sunlight and maintains a beautiful 5 bars
of signal worst ever being 4 bars.
Now I assured the tech rep my house being 2500 sq-ft had not in fact moved out of the service area magically
floating or otherwise. After this he decided to terminate our conversation.
So for those of you thinking of investing in clear before you do check out
»www.google.com/finance?client=ob···DAQ:CLWR
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 154 days ago
- Arlington,Arlington,VA
- $45 per month
- "Nothing good about it"
- "Everything is terrible with them"
- "RETURNS ARE IMPOSSIBLE (AND REST ASSURED YOU'LL WANT TO RETURN)"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Hi,
Please publish this review on Clearwire's 4g Service (at home). Please do
not provide my email address nor other personal information.
After being unhappy with the service, I tried to return the device. I was
still within my return period. The least of my gripe is that they tried to
charge me with everything that I shouldn't be charged with. The worst of
it is that I've had to contact them three times thus far to get a return
label from them and after each time being informed that a return label
would be provided within 24 hours, no return label has been provided (DEAR
CSR,YES, I CHECKED MY SPAM FOLDER!). I decided on 3rd call that if I
didn't receive the return label that time around, I would send the device
back on my own and just eat the shipping costs. They informed me that it
was company policy not to provide the chipping address ! UNBELIEVABLE. I
may have to eat the cost of this device !
Here's the transcript of the 3rd contact that I had with them. The first
two times via phone were unsuccessful and I wanted to have the third time
on record. NO RETURN LABEL and it's been over 4 days since this
exchange!!!!!
*Chat Transcript*
Hello James. Please wait while we find a CLEAR specialist to help you.
You are an existing customer with a Tech Support question.
You have been connected to tt_Lord Pierre P.
*tt_Lord Pierre P:* James, thank you for chatting with Clear. So I can
help, may I please have the 10 digit phone number on the account?
*James:* 4438****** (hidden for privacy)
*tt_Lord Pierre P:* Thank you, let me just open your account.
*tt_Lord Pierre P:* I would be happy to help you further. Would you please
verify the account by telling me, in what city you were born?
*James:* Da****(hidden for privacy)
*tt_Lord Pierre P:* Thanks.
*tt_Lord Pierre P:* Sorry to know that you still haven't receive the
return label. **************@gmail.com is this your correct e-mail address?
*James:* yes, it is
*James:* When can I expect it?
*tt_Lord Pierre P:* Okay. Kindly check also the spam folder or junk mail
because sometimes it can be found there.
*James:* I did
*tt_Lord Pierre P:* Oh okay.
*James:* Please be advised that this conversation will be kept on record
*tt_Lord Pierre P:* Oh okay. Don't you worry. It's also recorded here on
our side.
*James:* In the case that I do not receive return label , the situation
will further be escalated
*tt_Lord Pierre P:* Okay that's fine. Don't you worry, I will make sure
that you will receive the return label.
*James:* Don't know why it 's taking me three trys to get this
*tt_Lord Pierre P:* Okay, I'm currently investigating on this. Kindly give
me a moment here.
*James:* ....ok
*tt_Lord Pierre P:* Okay, I already escalated this to my supervisor. He
will be the one to generate the return label just to be sure. Expect the
new return label to be sent within 24hrs.
*tt_Lord Pierre P:* Okay? Are you still with me James?
*James:* yes
*James:* that's what they told me the lat time
*James:* wait 24 hours for it and it will be sent
*tt_Lord Pierre P:* Okay this time, my supervisor will be the one to send
the return label to your e-mail address ************@gmail.
*James:* What is your supervisor's name?
*tt_Lord Pierre P:* Dennis
*James:* Dennis what?
*James:* last name?
*James:* Or employee ID number?
*tt_Lord Pierre P:* I'm sorry but I can provide those information.
*tt_Lord Pierre P:* Don't you worry, this are all noted to your account.
*James:* you can or cannot?
*tt_Lord Pierre P:* Cannot
*tt_Lord Pierre P:* Sorry.
*James:* OK, if I don';t receive teh return label, where should I send it?
*James:* Also, do you have a note on the account that tells you the first
time I called in to return the device?
*tt_Lord Pierre P:* Don't you worry, you will receive it. If not, just
contact us back.
*James:* If so, what was that date?
*James:* Also I called a second time, do you have the date that I called
on the notes of the account as well?
*James:* If so what was that date?
*tt_Lord Pierre P:* It was November 8
*James:* nov 8th was the second time, right?
*tt_Lord Pierre P:* I only see one note for requesting a return label, and
that was last November 8, 2011.
*James:* well you should see the date at which I ordered the new device
*James:* this was the date I initated the return for the old device
*James:* what was that date
*James:* ?
*tt_Lord Pierre P:* You ordered the device last November 3
*James:* You can't give me an address to return the device if I don't get
a return label?
*tt_Lord Pierre P:* No, because it requires a return label for you to send
back the device back to us. To make sure that it is safely and successfully
returned back to us.
*James:* While I'd like to believe you, having to try 3 times just for a
bloody return label doesn't instill much confidence
*tt_Lord Pierre P:* I already escalated this to Supervisor Dennis, and he
will make sure he will send this to your e-mail (REMOVED)
*James:* Can you please confirm that you are a Clear representative and
have the authority to represent to me that I will receive the return label
within 24 hours?
*James:* Do you have a name and an employee number? If so, please provide
that
*tt_Lord Pierre P:* Yes, I do solemnly swear that my supervisor will send
this to you.
*tt_Lord Pierre P:* I will post my notes on your account, my name would
appear in it.
*James:* OK, I'll wait for it, Again.
*James:* closing the window now, thanks
Comments:
| | Name calling won't solve issues On4g: I, too, have had similar "talks" with techs from Clear and I will tell you right now that there is nothing pompous or ignorant about how he was talking to the tech after 3 attempts at getting information! I have recently had multiple problems after being talked into buying a clearspot device because I no longer wanted to deal with a router only to find out afterwords that I would lose my email address in the transition process. I own a business and my email address is an extremely important part of that. Luckily I hadn't canceled my old modem just yet but the circus that ensued after attempting to return the equipment locally and via Clear/Amazon became a joke to the point that all the delays have force me to sell the device at fraction of it's cost (I paid $99 and sold for $35). The techs that you speak with are from the Middle East and have very heavy accents. They read from scripts and do not deviate from them even when you ask them to try something different. When you ask for a supervisor, nine out of ten times you will be put on hold and the call will be lost. I have been with Clear for many years and have up until this point liked and recommended their service. I do not however recommend the help support, nor the new devices without understanding that you will be losing some features. Even updating to a new modem will force me to change my email address! This is entirely unacceptable in this day and age of technology. My old modem and router can't keep up with all of the new changes in technology and aren't compatible with Windows 7 and 8 unless tethered...again unacceptable in a business atmosphere like mine. The clearspot voyager doesn't even support email forcing the client to get a web based account if that is their only internet access; something I learned only after the sell. So please if someone is ranting and raving about an experience he/she had understand that they have reached a level of frustration that perhaps you can't relate to. Calling someone names on top of their already bad experience doesn't help the situation  | |
|
| |
| next review in page (previous review)
Review by jstukes
member for 11 years, 59 visits, last login: 148 days ago
lodged 238 days ago
- Katy,Harris,TX
- $34 per month
- "Horrible connectivity and throughput"
- "Run away"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm currently getting disconnected for about 8-10 hours every night. Tech support in Indonesia gives a different reason each day. Once, it was for "tower maintenance", and another time it is because my usage was "above average" for my area, although he couldn't tell me what "average" was for my area. Why they would throttle me by completely disconnecting me, I can't say. Why they would throttle me overnight when demand is the lowest, I can't say.
My wife negotiated some deep discounts off the $34.99 monthly rate, so we'll stay for the short term. My son is homeschooled and requires internet access, so we will use his AT&T cellphone as a wi-fi hotspot as back-up.
We are transitioning from satellite TV to internet-only, so we will need a new ISP with better reliability.
Comments:
| next review in page (previous review)
Review by ron77339
member for 248 days, 0 visits, last login: 248 days ago
updated 248 days ago
- Kingwood,Harris,TX
- $68 per month
- (24 month contract)
 about 5 days- "Portability. Mifi has been nice to have (when there is a signal)"
- "Everything else. Priced too high, connection spotty, EXTREMELY SLOW, not enough coverage"
- "Clearly ripping off consumers."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have 4 days left on a two year contract. I'm so happy today. I feel like I'm counting down to Christmas! When I first signed with Clear Wireless I was watching my friends prove the download speed. We were all signing up. 9-12 MB down on wireless. They were gaming with it. It was amazing. After about a month BIG drop in speed for them. About a month after I signed my contract big drop for me too. Of course this was after I told friends how great it was. Clear says they weren't throttling. I don't game. However, I do have Roku, Netflix and watch YouTube videos. When I did the speed tests again there was a huge drop for me too. Netflix started dropping. YouTube freezes. Now I can hardly download MP3 podcasts. I wish I could post a screenshot of my speedtests now. I've gone to a few sites and can't get over a half MB download and .65 upload. Yes, the upload is faster. The last test I got .12 (Yes, that is a decimal not a typo) download and the .65 upload. I live and work in an area that is 4g! NO, Clear does not want to help me. I HAVE moved my modem to the window. I have to reset it constantly. I used it without my router to see if that was the problem. I wired in to it. NO it's just Clear being horrible. Please don't give them your money.
Comments:
| next page (previous review)
Review by Hickeroar
member for 268 days, 1 visits, last login: 184 days ago
lodged 256 days ago
- Angleton,Brazoria,TX
- $55 per month
- (24 month contract)
- about 3 days
- "It's wireless...so that's always cool... Pings were passable (but not stellar) (75-100ms) for online gaming."
- "Constant dropouts, horrible speeds, awful customer service."
- "If you're in a downtown area, it's might be fine. Anywhere else....you're playing with fire."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The modem disconnected for hours at a time several times a week. We had the modem replaced and it didn't help at all.
We would have a full 4-5 bars of service, and the max download speed would often hover between dialup speeds and 250KB/sec. We had the "highest" level of service, and the speeds were almost always below the speeds promised to the minimum level of service (1mbps). You can forget streaming netflix about half the time if you only want SD, or any of the time if you want HD.
We were deep in the middle of one of their coverage circles, but apparently that doesn't mean anything. It almost acted like we were severely throttled from the tower, and on top of that it seemed like the tower hardware must have been garbage because it would disconnect all the time.
Eventually got fed up with spending time on the phone with them about it (after over a year of trying), and tried to get the service cancelled.
When I tried to get disconnected without a cancellation fee due to the constantly abhorrent service they gave me fits about that. I had to argue with them for hours about it and eventually had to TELL them, that they WERE going to cancel my service, and they were NOT going to charge me a cancellation fee, on threat of a small claims court suit...and they finally relented. Ridiculous.
Comments:
| | Yes, the bars. I just gave a poor review and didn't think to mention that I'm getting 5 bars (FULL) yet I have dial up speed. | |
|
| |
|
|
·
·
·
·