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Review by martyjohnson9 
Posted: 9.2 years ago
member for 9.2 years, 10 visits, last login: 9.2 years ago
 Silver Spring,Montgomery,MD
 $49 per month (12 month contract)
 "87% of rated bandwidth out of the box"
 "Have to call CapuNet to activate e-mail account (nit pick)"
 "It does exactly what it is supposed to do"
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Bell Atlantic blew the line install, but managed to fix it during a labor strike.
COVAD installer was here for less than 5 minutes and I got 87% of rated bandwidth without changing anything. A little TCP hack and I'm up around 90% of rated bandwidth.
CapuNet was very proactive and accurate in providing all info required to setup my LAN.
Had to call CapuNet to activate my e-mail account ... that blows a little, but they did it quickly and correctly.
DNS name registered to my IP is a little long ... you have to pay extra to register a sensible name ... no big deal.
I run NFSv3/TCP cross-country through two firewalls and get over 9 KB/s, with no server timeouts ... that rocks.
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 Review by Yoofer
UPDATED: 9.2 years ago
member for 10 years, 1827 visits, last login: 45 days ago
Pasadena,Anne Arundel,MD
$69 per month (12 month contract)
"low latency, high transfer rates, very reliable connection"
"none that I can think of"
"I'm glad I went with CapuNet!"
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Location: Pasadena, MD
Speed: 768/384
Equipment: Efficient Networks 5250 external bridge
1 Static IP, 2 e-mail addresses
After roughly six months of service, this is an update to my initial review. All in all, I have been delighted with my CapuNet/Covad service. My connection has been rock solid, with very low latency and very good transfer rates. Early on I subscribed to CapuNet's system status e-mail list, so I have been notified early anytime the system was going down for maintenance, to change out a router, or whatever. These have been rare and of very short duration, i.e. a half hour or so. There have been a couple of un-announced outages that I was aware of. In both cases it was an area-wide Covad problem, and when I notified tech support, within 24 hours I received no fewer than 3 e-mails updating the system status with a solid estimate of when connectivity would be restored, and to confirm that I was back online. I also got phone calls to verify that I was back in service. In both cases the problem was corrected within a few hours. I even got e-mail warning me of Bell Atlantic's, oops, Verizon's impending strike, and the potential impact on DSL service. I know others have complained that CapuNet's tech support has been unresponsive, but that most definitely has not been my experience.
I will say that I'm glad I got my line before Covad went the rate-adaptive route. I'm sure it's a good service, but I prefer the connection that I have. I've been thoroughly satisfied with my CapuNet service, and I have several friends that are probably going to sign up with them soon, based on my experience (I warned them to stay away from BA).
I'm not changing my install coordination score, as obviously that's in the past and we can't go back in time to change anything there. I *am* raising them a point in pre-install info because they have updated their web site so that it's much more informative about the various packages and options. I also note and applaud the fact that they are encouraging users to install firewall software, and are providing links to excellent DSL security sources.
********************************************************
After 2 months of disappointment with Bell Atlantic InfoSpeed DSL, I dumped them and chose CapuNet. I'm glad I did! Service was ordered on 1/28, BA did the local loop on 2/11 (3 days early), and the Covad rep finished the install on 2/23, as promised.
First, the bad stuff (thankfully there's not very much, and it's not very bad!): I gave them a score of 3 in pre-sales info and install coordination because CapuNet's web site was rather sparse, especially regarding additional options on their various DSL packages. That's since been improved. Also, the sales rep that I spoke with told me that I could share my DSL connection on my network with only 1 IP, and no extra hardware or software. He was half right: with All Aboard software from internetshare.com, I'm able to share my connection across my lan, even though my base (server) box only has 1 NIC. Also, it was 3 days and 3 phone calls before they got around to giving my IP address permission to access the news server.
Now the good stuff: Man, is it fast! BA, *when it worked*, was pretty good, but Covad/CapuNet is definitely superior. Pings to the CapuNet servers (and many others on the eastern seaboard) average in the low teens, and throughput is smokin'. I pretty commonly see DL speeds between 75 and 80 Kbps, pretty much the rated speed once you factor in protocol overhead. The mail server is lightning quick, and I haven't noticed any sluggish DNS performance. The news server seems solid as well.
I'm extremely happy with my CapuNet DSL service and I highly recommend them to anyone in the Baltimore-Washington area.
Other comments: I had a nasty cross-talk problem on the phone line into my computer room, caused by old, poor quality cable. The Covad tech didn't seem inclined to run a new line, although if I had insisted, I'm sure he would have. Instead, at his suggestion, we decided he should just connect the 2nd pair for the DSL line and disconnect the analog primary pair to that jack. I ran new cable the next day, which was somewhat of an adventure, but now I have both analog and DSL running through cat5 cable all the way from my network interface. 
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Review by geniusj
Posted: 9.2 years ago
member for 9.2 years, 19 visits, last login: 2.5 years ago
Denver,Jefferson,CO
$79 per month (6 month contract)
"Fast downloads, much faster than previous US West link. Good customer service!"
"High latency, but that is mostly due to my 1657.7 mile backhaul ;)"
"Great ISP! My backhaul spans half the country but the service is great!"
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I ordered my DSL around August 1st for 1.5m/384k. The order was processed the same day when I had informational emails from Covad. On the 11th I got my estimated installation time which was to be the next day, and my IP range, etc. (12 days for Covad, that's a miracle in itself!). Covad tech came out on the 12th at around 3:30, (The time they gave me was 3pm-7pm). Installed everything except for the machine's settings (I'm using BSD). US West had forgotten to do some things, but the Covad tech took care of it. All went well with installation and the connection worked like a charm. I get about 145K/s max w/ about an 8500ft distance from the CO and a long backhaul (nice!). All-in-all so far.. I'd confirm with the other reviews here in saying that CapuNet has definitely given me a more positive outlook about my ISP, and I'm not always worrying about downtime, etc.
Side note: The connection IS BRIDGED, however, after doing a tcpdump.. It appears to be a secure bridge as you can only see your own traffic, no one else's, unlike cable currently.
Thanks CapuNet!
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Review by guyowen
Posted: 9.3 years ago
member for 9.8 years, 11 visits, last login: 8.8 years ago
Hyattsville,Prince Georges,MD
$49 per month (12 month contract)
"This great service has saved my Life!"
"I wish the Ping Rates were a bit higher, but I'm not sure why..."
"Definitely put it on your"
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To all those folks in the Washington, DC metropolitan area...
I am an avowed Capunet fan as of these past three weeks! I struggled
with Bell Atlantic DSL for over a year. I was, at one time, a Bell
Atlantic employee in Southern Maryland. My brother has retired from the
Company. I've played in the local Washington Bell Golf Association for
over 6 years, now. So, my point is, I've been a very loyal, faithful,
enthusiastic supporter of Bell Atlantic almost my entire adult life. But
I just couldn't take it any longer. The biggest issue I had was a
problem with intermittent routing. I could be connected, working happily
-- and, boom!, could not go to the next site, could not upload
e-mail...nothing! In fact, the only way I could get a connection back was to either walk away and return for, oh, twenty minutes (it varied). Or rebbot -- which almost always brought back an active connection. It was like being on a Party Line, where some neighbor might pick up their "extension" and bump me off.
Bell claimed it was my computer (I oversee 35 computers at work as a
network Administrator for a small Company, and I've built dozens over
the past year). But I knew it wasn't. Three different ones have been connected to that previous Bell DSL account, in fact, with the same experiences on all of them. Still, I patiently followed their
advice to reinstall Windows, reinstall the DSL modem, file trace and
ping reports, blah-de-blah-de-blah!! One day, back on George
Washington's Birthday of 1999, I came into contact with one blessed soul
at their Tech Support Center (in Norfolk, VA, I believe). She actually
found my problem, and apologized profusely to me a few hours later when
she called me back -- the ONLY Bell employee to call me back during my
dozens of Trouble Report filings. And, in fact, whatever she did
actually fixed the problem.
For three weeks.
Then it returned. It took me 6 more weeks to track her down, again. And
she fixed it a second time. This time, she claimed it was a different
problem in the Central Office. Sure enough, it worked great.
For six weeks.
Then it returned. And for the past three months, I've had nothing but a
huge runaround by Bell. That employee has since departed the Company, as well.
I'm telling you, the very minute my service was connected to Capunet /
Covad (Rockville, MD) -- my problems ceased. For the past 3 weeks, my
connection has been rock-solid, and hasn't so much as hiccupped even
once. Pings were, admittedly, higher with Bell Atlantic. But what good
did THAT do me?? (if this affects your gaming aspirations, it may not be best for you) Responses from Tech Support and Staff have been almost
instantaneous during the sale, scheduling and connection period. And, unlike Bell, the Installer actually sounded like he knew what he was doing -- using a laptop and really cool headset to contact his Tech at their Offices while he was here (Bell's Installer told me he "I only ever worked on a Mac...I don't know nothin' 'bout no PC computers. What do "PC" stand for, anyway??" -- his exact words, not mine!) Get
this...Capunet even called me at Work to confirm a re-scheduling that I had
requested because of a calendar conflict!!
THANK YOU, God!!
~8-)
--
__________________________________________________________
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Review by ttheis
UPDATED: 9.3 years ago
member for 9.5 years, 136 visits, last login: 3.2 years ago
Alexandria,Fairfax,VA
$49 per month (12 month contract)
"Excellent communication throughout installation process. They delivered where others refused."
"Covad Installation Tech, poor technical support."
"If you get a good line to start, its great. If you have to work them through a complex problem, try to find someone else"
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8/17/2000 Finally, They seem to have fixed my problem by replacing the card at the CO where my line comes in! I have had reliable connections for a week now. I have change my ratings to reflect today's condition, but I am still not impressed with technical support to find my problem quicker.
8/14/2000 I am giving them one last chance. They tell me Covad has asked Bell Atlantic to change the card at the CO end of my connection since everything else has be changed/replaced. This is supposed to happen today. Perhaps it happened last night as my line has been up for 12 consecutive hours!!!! A miracle for the past couple of months! Even if this does fix the problem, it is a sign that capunet/covad (probably more Covad) can't find/fix troublesome lines. If you get a good one to begin with, you will probably be OK.
8/10/00 At this point I am totally frustrated. Covad has been out to inspect my connection three times. Every time I get ahold of Capunet (Which isn't easy since even they advertise 24x7, if the lines are busy, you go into voice mail and they never call you back and even when you do get ahold of a real person, they want to call you back after they get ahold of Covad, they DON'T call back) they want to do a loop test and repeat the same tests they have already performed. It seems to be a policy with their tech support to NEVER review the logs to see what has already been done, just keep doing the same thing over and over again. Getting them to schedule COVAD is a complete disaster in and of itself and when Covad comes out, they can only seem to repeat what they have done before. Here I am 5 months later and I have had TOTALLY unacceptable connection speeds for the last three months! Packet losses routinely 50-100% most of the time. I am getting ready to start all over again.
7/22/00 Their Tech support seems to have really turned around. They opened up a trouble ticket with Covad and Covad came out to check the connection. The tech that showed up said that the original tech wired up the outside connection inproperly. I have had consistent connectivity since then. I have modified my ratings accordingly.
7/14/00 Somehow things have magically turned around (Maybe because of my comments below?) I am now getting the highest bandwidth I have ever gotten (540kbps) and I have had two calls from tech support. I have upgraded my ratings, but not to where they were. I will wait and see for a few more weeks for some consistancy.
7/12/00 My initial review below, but I am now modifying it. Tech support after hook up has been misierable. I have been having periodic (15 minutes to 6 hours) dropouts of service. When I do have service I have been getting Significantly less than Modem speed. On two different occations, I have simultaineously left both voice (Haven't been able to talk to a human and both times went to voice mail) and email. SEVEN days later, I have received a call asking if the problem had fixed itself! I will continue to update this thread until I decide to terminate, which may not be long.
Original Post follows...
My experience with Capunet was quite positive through the entire DSL acquisition experience. It began with them finding that they COULD provide DSL to my house (It was on a brand new street and not in any of the ISP street databases) Most of the ISP's that I tried, just simply refused to offer me any service other than they would put me in their database and notify me when my street became available. Matt was able to think outside the box and come up with a way for Capunet to feel comfortable it would be worth their time to try. On April 26th, his estimate was 10211 feet from the CO. (When Bell Atlantic installed the copper, they said it was around 11000 feet) and that it would take 30-60 days to install. I faxed my order on April 27th and received an email confirmation on April 28th. As you will be able to tell, they were excellent in their communication with me during the entire period. On May 1st I received a welcome email to Capunet from Jon with the appropriate emails for questions and a hot link to their site FAQ. On May 2nd, I received a second welcome email from Dan with the same information, but with no incentive to recommend Capunet. On May 4th, I received an email indicating that Bell Atlantic would be out to install the copper on May 10th and notifying me that I only had to be home if my phone box was inaccessible by the service technician. On May 10th, Bell Atlantic arrived and had his connection up and running in about 10 minutes. Later that evening, I received an email indicating that my visit by COVAD was scheduled for May 18th. Also included was a link to their web site to explain how I should be prepared for this visit. It turned out that I was not able to be home on May 18th. I responded to this email with a request to change the date. I immediately (10 minutes) received an automated response
indicating my request was being processed and I should hear something soon. On May 11th, I received an email indicating that my appointment was rescheduled for May 22nd, my requested rescheduling date. On May 12th, I received a email from Jon, indicating that he had me scheduled for May 22nd, but had not gotten confirmation from Bell Atlantic that all was installed and ready for Covad. I Responded assuring him that BA had been there and said the line was good to go. On May 18th, I received an email from Mike indicating what my IP address, Gateway, Mask, and email ID were along with a hot link to their acceptable use policy. In addition, this email invited me to join their status list server to get automated emails of outages or other known problems. On May 22nd, the Covad Technician showed up. This was the only disappointing part of my experience. He had to call three different times to figure out how to even get to my place (Remember I am on a new street). Once he got there, it was obvious that he was only used to installing on a combination voice/DSL line. After I finally convinced him that this was a data only line, I had to explain which wires outside the house connected to my Bell Atlantic Advanced Home Wiring box inside the house. After he pulled out his tone generator and verified I had told him
the right wires, he proceeded to tell me that he would have to cut off the RJ-45 connector on the inside of the house in order to wire in the filter (remember he was used to voice/DSL combination) and get the right wires to the panel. After reexplaining that there was no voice on this line and that he could put whatever colored pairs he wanted on the existing RJ-45 connector by connecting the appropriate pairs on the outside of the house, he agreed to do so. After doing so, everything went like clockwork. He connected the DSL modem and his laptop and everything went without a hitch. He proceeded to pack up and leave. I had expected him to actually do whatever was necessary to my PC to have it up and running, but at this point I knew what to do (from one of the links in a prior email) and was just as glad to send him on his way. That evening,I received an email indicating there records showed that I was hooked up and running. My initial download tests indicated that I was in the 300K-400K range. I thought this was on the low side.(I had ordered a 604/128 connection) I know this is all dependent on many things, but after several attempts from several different sites at both night and evening, I sent an email off to Capunet to ask what was up. I got a reply from three different people. One suggesting that I try FTPing a file from their site, as this would be the shortest number of hops and should get the fastest response. One of the other ones from David surprised me. He said "As I am sure your sales person explained to you, the 608/128k dsl circuit is considered a best effort service. This means that you are not guaranteed a the 608 speed. The only guaranteed speed with this circuit is 144k, and your test are showing that you are downloading at a much higher rate." This sounded to me too much like Frame Relay talk, and NO, my salesman had never told me that. I asked where on their web site any of this information was provided. There has been no response as of yet. I played around with the tweak setting utilities on the dslreports site and went to another computer and one of the two did something to improve my number to the low 500K range even on the original computer. Bottom line, I am quite happy with my current service.
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Review by dmike
Posted: 9.3 years ago
member for 9.3 years, 9 visits, last login: 9.2 years ago
Upper Marlboro,Prince Georges,MD
$389 per month (12 month contract)
"The service is as fast and reliable as my old t1"
"None, i talked with the sales crew, and within 20 minutes my order had been placed with covad"
"Great value, Fast service, friendly sales and tech support"
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Well it all starts out about 2 years ago when we started ods.org. It was running on a t1 line which was running me around $1350 a month. After I had the t1 for just over a year I signed up with qwest dsl (which i must say sucks, and i'm still waiting for them to cancel the circuit after 2 months)
I signed up for capunet dsl 1.5/1.5SDSL Service, and I must say. In the past month and a half since I have had the service it has proven to be just as reliable, if not more so than my old T1 I had as far as stability and speed. Their mail servers are great, handling my smtp and pop traffic with an ease although I don't send massive attachments through them. I currently see speeds of around 165K(BYTES)/s when downloading from many popular ftp and websites. Their news service has great retention times and I recently even recieved a email about a free beta test they are having for users to test out new news services they are looking at.
Overall, I would greatly recommend CapuNet dsl service to any of my friends and family for such outstanding performance and excellence.
- Open Domain Service -
- Dynamic DNS / URL Re-Direction -
www.ods.org
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Review by cmaguayo9
Posted: 9.3 years ago
member for 9.3 years, 2 visits, last login: 9.1 years ago
Silver Spring,Montgomery,MD
$80 per month (12 month contract)
"Can't think of anything right now..."
"just about everything"
"Shared Broadband with Covad.... hillarious..."
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To whom it may concern,
Boy was it a mistake to have fallen for a COVAD provider, in this case a
local company located in Rockville - CapuNet LLC --which I'd like to add I
have a complaint with the Better Business Bureau because of they refuse to
settles charges to my account--. This company sucks big time. First they failed to tell you both verbally and in the contract-- that COVAD uses rate adaptive lines,
another bs term for SHARED BROADBAND. Then Covad installers failed to show
up at your house, which was my other complaint. Then I have to wait
another week for them to come in.
I had signed up for a 1.5MBps line for $79. I am only 8400 away from the
CO. I know and I confirmed it with 4 other providers, plus I have taken
courses on xDSL technology at School that I should have qualified for this
line and get 80% of the bandwidth at least and that is approx. 1.2MBps.
Fastest speed I ever got with Covad/Capunet was 425Kbps, even after I downgraded the line to a 608/128 since Capunet said that they have had problems with 1.5MBps aDSL lines, still my speed never passed the 500Kbps mark, EVER..
See how bad this company is, I tried to do an ISP switch and that was another horrifying experience. Covad kept saying that CapuNet LLC didn't want to release the
circuit, at the end when I got really fed up with them I decided to cancel
the line, and that took another turn for the worst. I took these
self-indulgent pricks another 3 extra days. At the end I found out they
have the wrong circuit number on file. To add, CapuNet Customer Service as
well as the Management are rude and impolite. I had to e-mail the President
of the company to get a phone call back and settle matters, which they
didn't do on its entirely. They still owe me money back.
Now I have Northpoint sDSL with PSN.net. The best move I could have ever
made. Not only is my speed happening, is the fastest one out of the 3
companies I've had before plus is only $39.95. Plus I have dial-up back in
case of a down line. Plus PSN.net is a certified CISCO Network, plus they
use equipment you have heard of before, like my 3COM DSL bridge, love it.
What else can you ask for.
I just have one comment to say and this is for the VP of Sales of Capunet.
He told me that if I ever found a provider that would give me the speed I
wanted to let him know. His name is Roger Wisker.. Here is Proof Mr.
Wisker. I have a 784 line, get 720. How's that for all the times your
company patronized me.
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Review by David Zamula
UPDATED: 9.3 years ago
member for 9.6 years, 155 visits, last login: 8.5 years ago
Arlington,Arlington,VA
$49 per month (12 month contract)
"Solid Line, Solid ISP."
"Customer Care and Support"
"Everyone Promised, only Capu.net/COVAD Delivered!"
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My journey to Broadband began in 1999 when Bell Atlantic dropped a flyer
at my doorstep saying that DSL was available on my street. The next
Monday I called the number and was told no!!!!! DSL is not available to me
because there is a secure circuit on my route for the State Department
facility at Arlington Hall. ISDN (metered) however is available, yuk.
Cable Television Arlington told me that ExpressNet would be available
1Q, 2000. I contacted them and CTA revised date to 4Q, 2000. Any more
slippage possible, CTA?
So I made the vow - whoever says they can give me broadband, gets my
business!
Contacted Capu.net. on January 14, 2000. Capu.net sales was good.
Install team lined up the Bell Atlantic line a week later. Believe it
or not, it was good on the first try! The line tested out, everything
done in one hour! Yippeee! Step one complete!
Couple of days later, COVAD installer comes out, does a nice job of
putting in RJ-45 junction box, tests line with Notebook PC, everything
was fine! However, he did leave me with a XOVER cable (for connecting
DSL modem, SS 5250, to a hub, not a PC) so I had to make a trip to Staples.
Also, Capu.net never sent me my IP address, ID, DNS addresses etc.
Covad guy said they are famous for this, hence my bad rating on tech
support.
I drove up to Staples after talking to Capu.net (got them the first
time) about the Cat-5 XOVER business, plugged in the correct cable.
Service was up and smoking!
Here comes the bad part. A week later, on January 29, my line came
down. Totally dead, like it was cut or dropped.
After a near-perfect experience, had to start the process all over
again! A week later, BA came out (after Covad confirmed copper was
dead). BA guy was cool, called in the CO a couple of times, and left.
Covad again responsive on follow-up.
One week after outage, my line was up and running - February 7, 2000.
It is now April 15 and my service has been PERFECT ever since. I have
run line tests at all hours of day and night and consistently get 396
down/ 192 up. This is more than promised.
I have noticed some of my buddies with Cable get higher speeds at times,
but my connection is solid and so far, reliable.
Capu.net as an ISP is very good. Mail server is extremely fast. I send
huge attachments to mail no problems. I never seem to get slowdowns,
congestion. On MSN Zones games, I get low pings, around 125ms. Never
suffered data loss.
Capu.net did not charge me until I was totally satisfied. The called me
before the put it on my credit card, about a week after everything was
settled. Capu.net, I appreciate this!
If Capu.net could just do a better job of explaining the process, and
providing customer care in the early days, my impression would have been
much better. Since we all have to use Bell Atlantic copper and Covad for
the physical connection, Capu.net cannot control this part of the
customer experience. But they could do a better job of keeping me
informed.
Summary: I routinely get 40 kbs download speeds on software! Solid,
reliable, 7 X 24! I will never go back to dial-up access. Everyone in
my family sees the benefit of broadband now.
Postscript: Verizon (Bell Atlantic) called me to let me know that Verizon Internet
is available to me. Based on my positive experiences, I think I will stick
with Capu.net! Bell Atlantic had their chance and they blew it.
Also, I have noticed that I am getting SDSL at times, with my upstream at 235kb
and my down at 320kb. This suits me fine.
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Review by mdplaya
Posted: 9.3 years ago
member for 9.3 years, 6 visits, last login: 4.3 years ago
Hyattsville,Prince Georges,MD
$79 per month (12 month contract)
"Sales Staff is knowledgeable and accessable, installation, speed,static ip"
"Tech Support (willling to give another chance)"
"So far worth every penny. Best sales team, I am thoughly impressed."
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It took 6 weeks for me to recieve my DSL service.
I came close to getting Telocity, but after reading the reviews and them adding DSL to the wrong line I decided again them. The Capunet Sales guy was very friendly. He continuously called my phone to update me on all problems and to give me status reports. Overall I was very satified with the sales (pre-dsl) customer support. I was treated like a high paying business customer and this was really appreciated. I got the 1500 ($79 per month) service. The install was so-so. Bell Atlantic and Covad oviously don't communicate with each other. I could have had DSL installed within 3 weeks, but because I have 5 lines to my house Bell had to add extra lines to the pole. I was told the line add would take two weeks, instead it took 1 day. Covad was not informed that it was done and my installation that was planned for three days later was cancelled. But this was no fault of Capunet. Overall the install could have gone better with better communication. The tech that installed the modem was very friendly and we had everything installed with 30 minutes. After getting up my DSL service I was only getting 110 service instead of ~1300 (this sucked). My sales guy called the next morning and made sure everything was cool, of course it wasn't. I then called customer support which really didn't have a clue and told me to downgrade my service. (Even though Bell & the Tech said my line was great and I'm 9000ft for the CO) I went on the advice of the sales rep and tried the DSL reports tweaks...THEY REALLY WORK!! my connect speed is ~1100down/234up now and I'm a really happy customer. I hope this euphoria will last. I'm wonder how many customers they might have lost because of the simple fix of upgrading the MTU value in your reg from 576 to 1500. I can't complain yet and I'll know whether this company really rocks like all the post say in around 2 weeks..so I'll be back. All-in-all you definetly can't go wrong with capunet and sales team is grade A+.
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Review by mdplaya
Posted: 9.3 years ago
member for 9.3 years, 6 visits, last login: 4.3 years ago
Hyattsville,Prince Georges,MD
$79 per month (12 month contract)
"Sales Staff is knowledgeable and accessable, installation, speed,static ip"
"Tech Support (willling to give another chance)"
"So far worth every penny. Best sales team, I am thoughly impressed."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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It took 6 weeks for me to recieve my DSL service.
I came close to getting Telocity, but after reading the reviews and them adding DSL to the wrong line I decided again them. The Capunet Sales guy was very friendly. He continuously called my phone to update me on all problems and to give me status reports. Overall I was very satified with the sales (pre-dsl) customer support. I was treated like a high paying business customer and this was really appreciated. I got the 1500 ($79 per month) service. The install was so-so. Bell Atlantic and Covad oviously don't communicate with each other. I could have had DSL installed within 3 weeks, but because I have 5 lines to my house Bell had to add extra lines to the pole. I was told the line add would take two weeks, instead it took 1 day. Covad was not informed that it was done and my installation that was planned for three days later was cancelled. But this was no fault of Capunet. Overall the install could have gone better with better communication. The tech that installed the modem was very friendly and we had everything installed with 30 minutes. After getting up my DSL service I was only getting 110 service instead of ~1300 (this sucked). My sales guy called the next morning and made sure everything was cool, of course it wasn't. I then called customer support which really didn't have a clue and told me to downgrade my service. (Even though Bell & the Tech said my line was great and I'm 9000ft for the CO) I went on the advice of the sales rep and tried the DSL reports tweaks...THEY REALLY WORK!! my connect speed is ~1100down/234up now and I'm a really happy customer. I hope this euphoria will last. I'm wonder how many customers they might have lost because of the simple fix of upgrading the MTU value in your reg from 576 to 1500. I can't complain yet and I'll know whether this company really rocks like all the post say in around 2 weeks..so I'll be back. All-in-all you definetly can't go wrong with capunet and sales team is grade A+.
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