Review by jackcooley - Location: Baltimore, Baltimore City, MD, USA
- Cost: $49 per month (12 month contract)
Coordinated service well, friendly, helpful and reliable Long wait time, tech service busy at times Great company, glad I went with them.
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After researching DSL on this website and I very positive recommendation from a friend at work, I decided to go with 608/128 ASDL from CapuNet. It took three attempts to contact someone (via website x2 then phone,) but after that everything went smoothly. I had to wait the requisite month to get BA to check my line (my only real gripe.) BA e-mailed me at said that I MUST be home for the line check, even though I live in a high-rise. So, I took the day off and when they didn't show I tried to control my anger (read about problems with BA before,) and called my Sales Rep. Turns out they came and didn't even call up to say they were here, went right to the phone closet (with the super) and were gone. No harm, no foul I guess. Covad instillation was beautiful, in and out in less than an hour. I was up and running in less that 30 minutes (had to wait for tech help on a Monday morning.) It's been smooth sailing since then. I get around 520 down and 110 upload on average I haven't detected any outages (not looking very hard.) I have a static IP address with a Efficient Networks Speed Stream 5260 modem and no problems at the moment. I am very pleased with CapuNet and would recommend them to anyone. member for 23.8 years, 6 visits, last login: 22.1 years ago lodged 23.7 years ago
Review by edwardgfinn - Location: Burke, Fairfax, VA, USA
- Cost: $49 per month (12 month contract)
Well organized staff and close coordination with CLEC (Covad) Bridge rather than router configuration, but Zone Alarm keeps me safe High quality connection and expert tech support
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I changed to CapuNet from another ISP because of long ping times and routing problems. The earlier ISP graciously forwarded to CapuNet an ISP switch authorization and CapuNet contacted Covad for the changeover (both ISPs used Covad and I kept the same FlowPoint 144 router). The changeover took only a couple of hours and I was on line at excellent speeds (for the 144k line I have). As a matter of fact, I got set up so fast, CapuNet hadn't time to send me the normal email with my email address, mail servers and DNS server addresses, etc. A call quickly got the correct information and an email followed soon. A second call to tech support was needed when I found I couldn't access several sites leading me to believe there were problems with CapuNet's routing but their tech support quickly found the error was on my side and a reboot fixed everything. I have been checking transfer ping speeds and packet losses several times each day and have been satisfied every time. All in all, quite an enjoyable experience. Ed member for 23.8 years, 563 visits, last login: 18.6 years ago lodged 23.7 years ago
Bogden Premium Member join:2000-07-11 Richmond, VA |
Bogden
Premium Member
2000-Jul-14 10:02 pm
CrossedI hope mine goes as well. I am dumping Bell Atlantic. I am supposed to have a Covad Tech out here 7-17 to hook me up. Bell ran a seperate line for Covad and it has been provisioned.
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Review by (hidden by request) - Location: Richmond, Henrico, VA, USA
- Cost: $49 per month (12 month contract)
Installation prompt. Everyone showed up as scheduled. Service working so far. Had to call Tech support to configure computer & they don't have an 800 number. Lost AOL. I'm satisfied. But aim of installation process should be to get client online, not just check the DSL line is working.
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I ordered IDSL service from Capunet on 6/8/00. Bell Atlantic came as scheduled 6/27, Covad came as scheduled on 7/6. I had to install the Ethernet card myself. Computer wouldn't boot with the first card I bought (Linksys 10/100), I exchanged it and the 2nd card worked. Covad tech had to call Capunet from my place to get the IP address (20 mins on hold). Covad tech did the wiring, checked that the DSL modem was working with his laptop, then handed me a piece of paper on which he had scribbled some numbers next to "DNS", "mask" "gate", "IP" and left me to configure my computer on my own. After an hour I was getting nowhere so I called Capunet tech support. Got through to somebody right away who talked me through the configuration process. Problem was; when I restarted the computer after configuration, the numbers which I had put in vanished. Four reboots and 90 minutes later I got another tech who determined that AOL 5.0 was screwing up our attempts at configuring DSL. (I was using AOL with my own internet access). He said that there was a "conflict" between AOL software and DSL and got me to erase all AOL programs (including AOL messenger)from my hard drive, plus all connections in dial-up networking. Another hour later I finally got online. Overall:- Installation was swift and everybody came as scheduled. Everyone at Capunet (esp. Matt Foster) very helpful and polite. But Covad and I were not given the IP address till installation day, and I still don't have an e-mail address. Capunet does not have a 1-800 number so I had to absorb the costs of 2 hours long distance calls to their tech support to get configured. Everything well at the end of the day but I would have appreciated instructions in advance on how to configure the DSL. A complete computer novice would have had difficulty. Nobody told me that AOL was incompatible with DSL - I will miss Instant Messenger. Has anybody run into this problem? Wil ________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at » www.hotmail.com (review was emailed from domain hotmail.com) lodged 23.7 years ago
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AOL instant messenger/DSLAOL Instant messenger should work fine with any internet connection, it's just the very buggy AOL internet dialer and all the other mail other software that causes problems--specifically the AOL internet dialer messes with the windows sockets and network configuration, thouroughly trashing many other things so that AoHell will work. So, if you want to still use AIM, go to www.aol.com and download AIM separately, and use that. you can download the separate AOL Instant messenger here » download.cnet.com/downlo ··· 1.lst.td | |
| saber11Check Six Premium Member join:2000-06-09 Clayton, OH |
saber11
Premium Member
2000-Jul-7 2:41 pm
AOL problemAol 5.0 messes with the network stack of your computer. We have run into this problem many times. Reinstall AOL 4.0 and you should be fine | |
| Zaitsev join:2000-06-07 Washington, DC |
Question on Latency/PingWhat is your ping like? (You can find out by typing in an MSDOS window --> ping www.yahoo.com) Your ping is the number next to the "ms".
Zaitsev. | |
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Re: Question on Latency/Ping55 ms
wil | |
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to Zaitsev
Anon
2000-Jul-31 5:17 pm
to Zaitsev
I'm getting terrible pings with dsl... I haven't installed any special software... I keep calling tech support and they point their fingers at COVAD routing problems and telling me that their hands are tied... WHATS UP WITH THAT? I'm seeing pings in q3a (THE ONLY REASON I WENT WITH DSL IN THE FIRST PLACE) on the order of 150 - 200 ms... those pings are terrible (and yes I've tried various servers) When I do any kind of traceroute to anywhere at all, on the first hop I get over 98 ms ping (first hop only) - that's rediculous! I'm only 5500 feet from the CO... CAPUNET WHAT'S UP WITH THAT?!?! | |
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Re: Question on Latency/PingOuch. So much for CapuNet...Fortunately my pings with MindSpring have dropped to around 120ms, which while not ideal, is much better than 56k. I have also gotten 3 months refunded so far because of my high ping times, so it's definitely working out. | |
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Review by citroen4 - Location: Bethesda, Montgomery, MD, USA
- Cost: $49 per month
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I've switched from BellAtlantic to CapuNet and I'm very pleased. The COVAD tech who came to my house was great: cheerful, competent, and on-time. Speed is better than I was getting with Bell. Everyone I've talked with at CapuNet was top-notch. member for 23.7 years, 16 visits, last login: 23.2 years ago lodged 23.8 years ago
psychomf join:2000-06-01 Silver Spring, MD |
CapuNet Rules!i switched from hell Atlantic to capunet yesterday and the whole process was so smooth and worry free i hardly noticed it.
Although my order took two months to complete, i am not upset with Capunet due to the Verizon strike being to blame. Once the strike was over, Capunet rushed to complete my order and gave me a great rate for 1.5M/.5M DSL(79/mo).
everything went great and it is such a relief not having to dial up with that stupid winpoet prgram bell atlantic uses. The static IP is awesome. The only drawback i saw is that with the 79/mo rate for 1.5M d/l, you can only get a max of 2 ip's. Oh well...
BELL ATLANTIC SUX D*CK!!! | |
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Review by bpd1069 - Location: Baltimore, Baltimore City, MD, USA
- Cost: $79 per month (12 month contract)
- Verizon
- CLEC party: Covad
Great Communication, low Price for 1.5/385 Covad service, Rocksold Connection sluggish news servers (being addressed) The best telecomm. company I have ever seen.
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10/21/00 *** Update *** Capunet has gotten COVAD to provide them with a fastpath circuit, and Since switching over my line from interleaving my ping has dropped from 47ms to 9ms. Needless to say I am a very very happy Camper! : ) My lowerst ping to a Quake3 server has been 15ms. Its really a dramatic difference, for internet gaming. ********* ORIGINAL ********* Location: Baltimore, MD Distance to CO: 4334 ft Service: Rate Adaptive DSL - 1500/385kbps latency to Gateway: 47ms Avg Speed: 1300/330kbps Equipment: Speedstream 5260 Modem DMT Initiated order via www.capunet.net 1 Static IP provided 1 email address provided Well I am one of the growing BellAtlantic refugees that have gone either to other DSL providers, cable or back to dial-up. Obviously I upgraded in a big way from BA's 640/90 service that I have had since Aug 1999. I ultimately I switched not because of poor performance, actually BA has been stable in MD in the last 2 months. But because of they have overcharged my phone bill over 300$ since December 1999. In order to finally stop the billing that BA can't seem to do after asking for each and every month for 5 months, I had to cancel the service. Since I am in no way a newbie to the dsl game I did my research carefully, and CapuNet came on top of my list in all catergories with one exception. There was one other ISP that claimed to offer service for Baltimore and was just a tad bit less than CapuNET's already low monthly fee for 1.5Mbps/384 service. I filled out the online application and recieved a prompt reply by one of their sales staff via email, and also a phone call the next day. He had also attached a pdf file with the full application forms, and was a breeze to fill out and print. Fax'd them in and was done. I for the life of me can't remember the sales represenative, but In anycase I did appreciate the fact that he repsonded to subsequent calls personally. Then my installation process was handed over to their specialist who kept me aware of the BA/Covad installation dates and called to remind me of the appointment the day before. Installation went smoothly, and no inside wiring was even needed... just a connection at the NID and the modem synched up immediately. I went through the usual battery of tests to test througput, and was smiling when I saw the Download meter registering 165K/s. a full 100K above BA's serive. But what really made the real difference was the Upload speed. a full steady 40K+. BA's service is crippled by its slow upload speed. When your uploading at full speed your download speed is cut down to 1/3rd (~20k/s). The only poor performer in the entire equation is their news servers. I have seen only about 29,000 groups with many that I monitor missing, and the speed to the servers are sluggish and shakey no matter the time of day. Speeds are about 12-20K/s for a single nntp connection. I would suggest an application like NewsBinPro that makes multiple nntp connections. With 8 connections I could finally get the meter back to 165k/s. Another minor detail that I never really noticed before but that white westell modem used to make a high pitched noise, while it was in synch.. Its Finally GONE!! Yes! That specific tone probably makes BA customers so irate over periods of constant exposure... I will update this review after a solid month or two, to get a broader sampling of CapuNET. But for the first time I finally feel that I have a DSL connection that I can count on. UPDATE: June 30, 2000 I was bursting a gut waiting for 30 days to update my original review. Here's why. In my entire life I have never received such service from anyone, Like I have from Capunet. They are without a doubt the best service oriented company I have ever had the pleasure of giving my money too! Many of us know that service is not measured when things are going well, but when things go wrong. A week or so after my first review the synch light on my speedstreem started to flash. After enduring DSL from BA for almost a year, I knew the drill, START:Run..:ping -t gate.way.ip.here No response No response No response... Ok so the connection was down, I called Tech support and the line was busy, I left a message with a brief explaination of the situation from my end. 30 minutes later, no Synch, flashbacks of BA started to haunt me, I picked up the phone and called again... after about 10 seconds on hold I was told that a switch inside COVAD's network in Washington DC had failed and that most of the area had been affected. Repair ETA: 2 hrs. Ok, Not bad, atleast I had a reason why the connection was down and a reasonable period of time when the prob would be fixed. I was satisfied. 15 min. later, I had synch, a smile relaxed my face. 30 min later my phone rings, it was another rep from CapuNET calling to explain the situation and to make sure everything was ok... Amazing... Second instance of Excellent service. I was preparing my COVAD rebate form and misplaced my COVAD order number. I emailed customer care for the # and within 5 min received a short reply with the info, Cool... 30 mins later my phone rings, Another rep was one the phone to make sure I had the info... Amazing. Third instance: I doubt if my review prompted this but CapuNET's CTO, John Dvorak (didn't he invent the Dvorak Keyboard?) wrote an email to all customers that they are looking into alternate solutions for their USENET feed. He recognized the problem with message completion, and said the problem would be solved soon. No one is perfect, but striving to be better is all that its about, these guys and gals are true Kaizen... Thank you CapuNet... bpd ex-BA Prisoner member for 24.3 years, 277 visits, last login: 20.1 years ago updated 23.8 years ago
jsimmons MVM join:2000-04-24 Falls Church, VA |
Sounds familiar !Your experience was very much in line with mine. However, I asked for a second email account and they granted it, no extra charge. My sales rep was Matt Foster. I'm not a frequent user of nntp so I hadn't noticed slowness there. Email access seems robust enough. My download speeds are consistently 170K (if the sending site supports high speed download; some sites limit download speeds). I've been up now on Capu.net / COVAD for 7.5 weeks with no interruptions in service and no degradation in speeds. Hope you have similar experience. Except for one call to tech support to set up the 2nd email account, I've had no need to call them since my initial install. | |
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Slow NNTP?I suppose I wouldn't notice the speed of the NNTP server. Most of the groups I "subscribe to" are pretty much text-based. I myself think "about 29000 groups is fairly respectable. Check out the article retention though -- that server *still* holds posts going back a month in (for example) alt.invest.penny-stocks. Cool, IMO.
I got in w/CapuNet when it was only offering 384k ADSL at the low-price end. Still quite happy with the service. | |
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Re: Slow NNTP?For text groups a 56k modem is adequete, and 20k/s is plenty, but for people who get broadband connection to take advantage of the alt.bin groups this is a factor in their provider. It was not a crucial factor but I like to make the most of the connectivity that I have. The application that I mention can be found at www.newsbin.com and is shareware. Its a great tool to have if you monitor the alt.bin groups. Can have upto 8 concurrent socket connections speeding up multi-post downloads. And for that matter getright can also help you get the most from your broadband experience, allowing 2 simulatenous downloads from http servers that support resuming downloads. As a matter of fact I believe Capunet outsources their NNTP service from Supernews. Just speculation but it seems very likely. If this is the case hopefully CapuNet will supply their own newsfeeds in the future. It would minimize bandwidth outside of their network and give them more control of content and performance. Someone there has gotta crunch the numbers. About retention. When the amount of posts to a group can be in the 100's per day I often only see posts staying on the server for 2-3 days. I suppose it is a matter of storage allocated to each group. So my only minus seems to be related to their choice of a 3rd party news provider. bpd NewsbinPro 3.22 | |
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Re: Slow NNTP?CapuNet outsources news from ABS.net | |
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Anon
2000-Jun-13 10:59 am
I have the same service ...And yes the upload/download speed and consistency have been solid.
However, the 50ms to the gateway caused by the interleaved DMT modems is way too high; and as for the news server ... I can't even reach it!
When I ping news.capu.net I get destination-host unreachable. Isn't that the right address? | |
| | YooferPlay It Loud join:1999-11-20 Beulah Land |
Yoofer
Member
2000-Jun-15 12:28 am
outsourcing news and pinging news serverI also noticed that CapuNet is outsourcing their newsfeed through abs.net - which probably explains why, when I was considering CapuNet as my ISP, they wouldn't divulge what newsfeed they were on. Regarding pinging the news server, yes, news.capu.net is the correct address. I also get the "destination net unreachable" message when pinging, however, I'm able to connect normally with my news client. I therefore surmise that the news server is behind a firewall that is refusing pings, but operates normally with a legitimate nntp request.
My $.00000002 worth...
Ken S. | |
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Anon
2000-Jul-2 8:50 am
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Re: I have the same service ...If you do a traceroute to news.capu.net, it looks like netaxs is having a problem with one of their routers "flapping"... | |
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Anon
2000-Jun-30 12:03 pm
The way it should be.I would be much more happy to pay $79 for that level of customer service than $49 for my guys (BS) | |
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Review by blockhart9 - Location: Annapolis, Anne Arundel, MD, USA
- Cost Contract price not specified. (12 month contract)
Incredible speed, ease of use Mispelled my name in the username, had to wait for covad and bell atlantic Great service, A+
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My name is Brandon, I orded a 1.5mbps down, 384kbps up line from CapuNET (serviced by Covad). This cost me $79 a month, but my company is paying for it as a benefit. The order was real easy, except I wish there was an online form. The install was easy, but a long process. I was hoping it could be done in a two week period, but it took three, so not that bad. The DSL equiptment was easy to install, plug in, power on, done. But for some reason my synching with the CO took a little while the second time, but now it seems fine. I have a static IP, and have ordered extra IP's for my other computers (I don't want to use a NAT program). At first the DNS would not resolve my IP (I guess they forgot, or didn't get to it yet), so I requested they give me a custom hostname that my company already added in their DNS, and they did, I was very pleased. The speed is tremendously fast. Where I used to work (ED.GOV) we had a T3 going to UUNet, and a few T1's out to backup providers, this seems much faster (because I am not sharing it with anyone). I love this connection, it makes me slap myself for not getting it before now. UPDATE: My IP's that I asked for were given to me in about 20 minutes, I now have 5 IP's total (4 extra for 1 year was $120 total, very good compared to other locations). I did have a down time today of about 30 minutes, not sure if it was a covad, bell atlantic, or capunet problem, haven't had it again though) (my company = www.netcentrics.com) member for 23.8 years, 17 visits, last login: 23.4 years ago updated 23.8 years ago
YooferPlay It Loud join:1999-11-20 Beulah Land |
Yoofer
Member
2000-Jun-21 2:49 pm
where are the scores?Hey Brandon, sounds like you're a happy CapuNet customer, so am I. You wrote a very nice review, but you didn't give them any numerical scores, so it doesn't show up in dslreports as a positive review. If you want, you can update your review and give them scores in the various categories (they're radio buttons on the review form, upper right hand corner of the page, I believe). BTW, what company do you work for? I want to work for them if they'll pay for my DSL line as a benefit! | |
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Anon
2000-Jun-23 12:51 am
Re: where are the scores?i just got CapuNet today. Same service.
i get 1300/340 | |
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Zaitsev join:2000-06-07 Washington, DC |
Question on Latency/PingWhat is your ping like? (You can find out by typing in an MSDOS window --> ping www.yahoo.com) Your ping is the number next to the "ms". | |
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Re: Question on Latency/PingPing was about 55ms, and this is during a time that I am currently downloading at 800kbps (100KB/ps) | |
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I'm with Capunet too. Ping to Yahoo averages 60ms. This is good for ADSL. The connection was down for a few minutes yesterday afternoon, (6/21/00) but overall extremely reliable so far, with good speed pretty consistant at 525/110 (608/128 service) Been with them almost three months now. | |
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Re: Question on Latency/PingThank you both very much! I am currently with MindSpring, and while my download/upload speeds are very fast (1300/384), my ping rate stinks (approximately 170 ms). I may have to switch to CapuNet if MindSpring doesn't get their act together on latency. Does CapuNet have a minimum contract time? How is their technical support?
Zaitsev. | |
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to Zaitsev
I have the 384/"128" older offering from Capunet. I get around 320-350. How come my pings are so low?
C:\WINDOWS>ping www.yahoo.com Pinging www.yahoo.akadns.net [216.32.74.53] with 32 bytes of data:
Reply from 216.32.74.53: bytes=32 time=19ms TTL=245 Reply from 216.32.74.53: bytes=32 time=18ms TTL=245 Reply from 216.32.74.53: bytes=32 time=18ms TTL=245 Reply from 216.32.74.53: bytes=32 time=18ms TTL=245
Ping statistics for 216.32.74.53: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 18ms, Maximum = 19ms, Average = 18ms | |
| | | jsimmons MVM join:2000-04-24 Falls Church, VA |
Re: Question on Latency/PingThere have been some discussions on this site about Capu.net (or more specifically COVAD) and "high" ping times. From what I understand COVAD's newer installations are using SpeedStream 5260 DSL Bridges (modems) which work with their DSLAMS to do adaptive rate negotiation. This provides more reliable service, but at the expense of a relatively high latency between the modem and DSLAM (usually 50-60 ms). In my case it averages around 52 ms. Earlier COVAD installations used equipment that didn't do this and as a result got blisteringly low latency. I assume you are lucky and got the faster hardware. The 50ms doesn't bother me as I'm not an interactive gamer. But those who are avid gamers have complained that the 50+ ms latency on the first hop are noticable when your playing games over the net. | |
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Re: Question on Latency/PingI suppose I have to begin considering options for when the current contract expires (anniv 1/5/01). The faster DL speeds sure sound great, but after about 6 months at 384, I have no gripes. It's the Speedstream 5250 I received - I am a little concerned about perhaps having to switch to the 5260 if I bump up the speed next year. It ain't broke, in other words | |
| | | | | YooferPlay It Loud join:1999-11-20 Beulah Land |
Yoofer
Member
2000-Jul-27 9:50 pm
Re: Question on Latency/PingYeah, the new ADSL modems seem to increase ping times somewhat. I've got the older 5250 and am very happy with my latency. I just pinged www.yahoo.com with an average ping time of 16 ms. | |
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to jsimmons
It's not just about gamers ...Imagine going from a 11ms hard disk back to a 20 year old 55ms hard disk.
Yeah it doesn't matter much for downloading web pages ... but when you get in to accessing remote files over a VPN ... it sure does. | |
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Anon
Anon
Anon
2000-Jun-22 10:40 am
I don't want to blame my ISP... but AAAARGGGGHI signed up with CapuNet over a month ago, and have not received my service yet- but I fear there is nothing CapuNet can do about it.
The signup process was simple- called CapuNet, gave information, was given an install date, which was within a week (which surprised me.) Bell Atlantic shuffled over to my house at the appointed time, and left no evidence of their passing save a disconnection of all my phone lines! They were simply left hanging from the box. Needless to say, this was a disturbing development (and a foul harbinger of things to come.) I called Bell, wondering if they had actually been there at all, and if so, had they done anything... They sent a person out to re-check the installation (Living next to the office can be quite helpful at times,) and he insisted that a DSL loop had indeed been installed, and he apologized for the annoyance of having left all my phone lines disconnected.
Fast forward another few days, to the arrival of Covad's personnel. The Covad fellow comes in, checks everything out, and mentions a slight problem- Bell Atlantic didn't put a DSL loop in. At all. No effort was made. This was perplexing to say the least- especially since I had been assured by a real person who was physically present at my house that there was indeed a loop installed! Another installation appointment was made, and eventually Bell appeared again. This time, more tangible work was done. Boxes were replaced, lines were run, equipment was installed. Good start, eh? Well... nothing still came of it.
After calling Covad, it was determined that there was a short in the line (hmm, they can't fix the line when I'm literally 75 feet from the office?) and that Bell would schedule another appointment, at which both Covad and Bell technicians would be present. I was to be notified in 48 hours when this date would be.
48 hours passed.
No notification. I called again. No updates. Now it's a 24-hour escalation- You'll Get Your Call Real Soon Now.
Fast forward three weeks. Still no updates, after repeated calls to both CapuNet and Covad, which resulted in openings of trouble tickets, escalations of 48-24 hours (which I now know aren't worth much,) conversations with managers, et cetera.
Covad is still essentially held hostage, from what I can tell, by Bell Atlantic's inaction. It appears that Covad opens trouble logs, and Bell Atlantic acknowledges them... and sits on them. Doing nothing.
Gee. I wonder, didn't BA settle in a lawsuit in New York for giving preferential treatment to their own DSL customers over those of 3rd party providers, in direct defiance of telecom deregulation?
Hmm. That'll teach me to be an independent consumer and not work with Der Fone Kompany.
And I am still waiting... | |
| | YooferPlay It Loud join:1999-11-20 Beulah Land |
Yoofer
Member
2000-Jun-22 1:51 pm
a common scenarioUnfortunately, yours is a rather common scenario. However, as a former BA InfoSpeed DSL customer, I can tell you that even working with "Der Fone Kompany" (heh, I like that) is no picnic - and precisely why I switched to CapuNet/Covad. Just check out the BA reviews on this site, yikes! | |
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Anon
2000-Jun-29 1:39 pm
to
Re: I don't want to blame my ISP... but AAAARGGGGHI have had a similar experience with Der Fone Kompany (Bell Atlantic):o) I am held hostage because I switched to another DSL provider. After waiting 7 weeks for Bell Atlantic to "release the circuit codes", I am filing a formal complaint to the FCC and PA Consumer Commission. I can't wait to choose my local telephone company. | |
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Anon
2000-Jul-2 9:04 am
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If it makes you feel any better, I'm going on 60+ days now, thanks to our good friends at BA.. (I'm just trying IDSL!)
BUT, it seems that CapuNET and Covad are actually trying to get things going. So I have to give them some credit. | |
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Review by dino1067 - Location: Fairfax, Fairfax, VA, USA
- Cost: $71 per month (12 month contract)
Super reliable, good communication, great connection! Short notice before installation If you want a reliable DSL connection, try CapuNet. You get what you pay for!
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-Becky Ordered the Telesurfer Pro Package Get between 300-400 Kbps most of the time; fluctuates up to 1.544 Mbps Installation was easy, had little time to prepare for install (short notice.) Luckily, my employer was sympathetic and let me take off for the Covad visit. Speed is great. Haven't had to use Tech Support. My last co. used InternetConnect, which may be cheaper but was down ALL THE TIME. I have only experienced scheduled outages for maintainence, which are announced a couple of days ahead of time. member for 24 years, 7 visits, last login: 23 years ago lodged 23.8 years ago
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More specs on installOh yeah - forgot to mention:
4 Static IP addresses 5 e-mail accounts | |
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Review by jweisen - Location: Arlington, Arlington, VA, USA
- Cost: $79 per month (12 month contract)
It Only Took Eight Weeks To Get Working My 1500/384 is Slower Than My 768/384 Was Once You Get DSL...Never Move!
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2000-06-18 My DSL is here. The only question I have now is - why the hell does it suck? Important Dates: 2000-04-06 - Capu.net bills me for May service. 2000-04-07 - Email is sent to (the Godess) Pauline to coordinate a move within 12 Month Contract 2000-04-13 - Logistics of moving an existing service within contract determined. Signed paperwork is faxed to capu.net. I will continue to pay monthy fee and 99$ at install in return for not having to pay 250$ disconnect fee (Bell Atlantic DSL did not charge my friend who moved to an area they didn't have service to disconnect btw), or a 200$ moving fee. I would have opted for the 200$ moving fee if they still offered 768k/384k, but they don't. I would have also had to buy new equipment (the evil 5260). 2000-04-24 - Old DSL service is disconnected 2000-05-02 - Bell Atlantic is scheduled to (and reports successful) DMARC 2000-05-06 - Capu.net bills me for June service 2000-05-05 - First Scheduled Covad Apt - 8a-12p, no show at 12:30p when I left. Tech apparently came at 12:45p, but never called. 2000-05-16 - Second Covad Apt, scheduled for 8a-12p. When I had no word by 11a I called capu.net who contacted Covad who tracked the technician down. He was still on his first apt of the day when he called at 11:45a and would be there in an hour. At 12:30p he arrived and took until 3:30p to determine that the Bell Atlantic Loop was not delivered. 2000-06-06 - Bell Atlantic reports successful DMARC for the second time. 2000-06-08 - Capu.net bills me for July service. 2000-06-13 - Covad is scheduled to come 2000-06-17 between 8a and 12p. 2000-06-15 - (7:37p) Covad reschedules appointment to 2000-06-17 between 12p and 5p. 2000-06-17 - (11:00a) Covad install shows up and installs DSL. I ordered 1500k/384k and what I have seems to be a nominal 540k/320k. Unacceptable. My route also includes another hope inside capu.net. I'm not sure what to blame but this connection is obviously slower than my 768k/384k. I have put in a call to capu.net to get an official benchmark. I said I wouldn't take below 640k/384k on my contract. Important Crap: Old Service -768k/384k -69$/month -2 Static IPs -Took Six Weeks to Get -Speed was great, never needed to call support, everything was perfect New Service -1500k/384k -79$/month -2 Static IPs -Took 8 Weeks to Get -Only getting 540k/320k -Route has extra hop -High latency - crummy ping times member for 23.8 years, 85 visits, last login: 18.1 years ago updated 23.8 years ago
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your minus commentRegarding your comment, BELL ATLANTIC and other bells (& GTE now, I suppose) have to walk a very fine line as far as cooperating with the likes of a COVAD. The CLECS are situated quite close to the courthouses. | |
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jweisen
Member
2000-Jun-19 12:44 am
Re: your minus commentI know the fine line they walked, I worked for Bell Atlantic. Trust me - that line is not fine enough. | |
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reveye2
Member
2000-Jun-20 11:16 pm
Re: your minus commentI have 3 words for you guys, BELL ATLANTIC SUCKS!! | |
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Review by (hidden by request) - Location: Washington, District Of Columbia, DC, USA
- Cost: $49 per month (12 month contract)
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I just had my DSL installed in 2 1/2 weeks! Working with CapuNet was a completely headache free experience. From the day I ordered my DSL for my new home, I was informed via email on all updates about my order and didn't have to worry about one thing. It was completely hassle free! I ordered my DSL line from a very knowledgeable sales person and had a flawless coordination from then on. Bell Atlantic came to do their portion of the DSL installation during the window that was scheduled. I didn't even know they were here. Covad came out 3 days later to install the DSL line. The covad tech was here, set everything up in under 45 minutes, tested the line and all was good. I immediately called CapuNet Tech support, where I had virtually no time on hold and spoke to an extremely patient helpful tech support person. He explained to me how to configure my laptop with the IP's that were assigned to me and after 11 minutes on the phone, my DSL was completely up and running. I signed up for a 1.5/384 and the connection is extremely fast and ping times are good. After all the problems I have read about with other ISP's not giving the proper support, the CapuNet customer service was a refreshing experience and I highly recommend them! They are definately the best value for the dollar! From, Woodley Park, Washington, DC (review was emailed from domain verio.net) lodged 23.8 years ago
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Hm... question about pricing.$49 for a 1.5MB down and 384KB up? or was that a typo? | |
| Zaitsev join:2000-06-07 Washington, DC |
Ping timesWhat are your ping times to www.yahoo.com?
Zaitsev. | |
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Review by (hidden by request) - Location: Olney, Montgomery, MD, USA
- Cost: $49 per month (12 month contract)
faster than a 56k but....... poor follow through to fix a 10 week down time, wouldnt return phone calls for days better than bell dsl but needs great improvement in tech support
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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The service was up initially for 3 days then down for almost 10 weeks. Capunet was not very helpful, making excuses, not returning phone calls for days at a time. Covad was out 5 times, Bell worked on it 5 times, neither seemed to know what the other was doing. would rate covad 3 stars, capunet 2 stars and bell 1 star (review was emailed from domain aol.com) lodged 23.8 years ago
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Line death syndrome.I was up for a week (the first time) before I was cut off by Bell Atlantic. Eventually, things were resolved and service has been perfect. You are correct, though, Capu net does not give you any updates on what is happening. I was out for two weeks, with no explanation. Wasn't paying either, so I didn't care, but I would have felt better if I had known what the problem was. | |
| | YooferPlay It Loud join:1999-11-20 Beulah Land |
Yoofer
Member
2000-Jun-15 12:38 am
updates...My experience with CapuNet has been very different. As soon as I became a customer, I signed up for their system status mailing list (you can do this on their web site) and have gotten prior notification whenever there was planned downtime for maintenance/upgrades. On the single occasion when my line went down for a long enough period that I actually contacted tech support, I received no less than 3 e-mails (retrieved via dial-up, obviously) informing me of the cause of the problem (it was a widespread Covad outage) and current status, as well as follow-up when the line came back up to ensure that my connectivity had been restored.
Ken S. | |
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