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Review by jackcooley 
member for 12.9 years, 6 visits, last login: 11.2 years ago
lodged 12.8 years ago
 Baltimore,Baltimore City,MD
 $49 per month- (12 month contract)
 "Coordinated service well, friendly, helpful and reliable" "Long wait time, tech service busy at times" "Great company, glad I went with them."
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After researching DSL on this website and I very positive recommendation from a friend at work, I decided to go with 608/128 ASDL from CapuNet. It took three attempts to contact someone (via website x2 then phone,) but after that everything went smoothly. I had to wait the requisite month to get BA to check my line (my only real gripe.) BA e-mailed me at said that I MUST be home for the line check, even though I live in a high-rise. So, I took the day off and when they didn't show I tried to control my anger (read about problems with BA before,) and called my Sales Rep. Turns out they came and didn't even call up to say they were here, went right to the phone closet (with the super) and were gone. No harm, no foul I guess. Covad instillation was beautiful, in and out in less than an hour. I was up and running in less that 30 minutes (had to wait for tech help on a Monday morning.) It's been smooth sailing since then. I get around 520 down and 110 upload on average I haven't detected any outages (not looking very hard.)
I have a static IP address with a Efficient Networks Speed Stream 5260 modem and no problems at the moment. I am very pleased with CapuNet and would recommend them to anyone.
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Review by edwardgfinn
member for 12.9 years, 563 visits, last login: 7.7 years ago
lodged 12.8 years ago
- Burke,Fairfax,VA
- $49 per month
- (12 month contract)
- "Well organized staff and close coordination with CLEC (Covad)"
- "Bridge rather than router configuration, but Zone Alarm keeps me safe"
- "High quality connection and expert tech support"
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I changed to CapuNet from another ISP because of long ping times and routing problems. The earlier ISP graciously forwarded to CapuNet an ISP switch authorization and CapuNet contacted Covad for the changeover (both ISPs used Covad and I kept the same FlowPoint 144 router). The changeover took only a couple of hours and I was on line at excellent speeds (for the 144k line I have). As a matter of fact, I got set up so fast, CapuNet hadn't time to send me the normal email with my email address, mail servers and DNS server addresses, etc. A call quickly got the correct information and an email followed soon. A second call to tech support was needed when I found I couldn't access several sites leading me to believe there were problems with CapuNet's routing but their tech support quickly found the error was on my side and a reboot fixed everything. I have been checking transfer ping speeds and packet losses several times each day and have been satisfied every time. All in all, quite an enjoyable experience.
Ed
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Review by (hidden by request)
(review was emailed from domain hotmail.com)
lodged 12.8 years ago
- Richmond,Henrico,VA
- $49 per month
- (12 month contract)
- "Installation prompt. Everyone showed up as scheduled. Service working so far."
- "Had to call Tech support to configure computer & they don't have an 800 number. Lost AOL."
- "I'm satisfied. But aim of installation process should be to get client online, not just check the DSL line is working."
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I ordered IDSL service from Capunet on 6/8/00. Bell Atlantic came as scheduled 6/27, Covad came as scheduled on 7/6. I had to install the Ethernet card myself. Computer wouldn't boot with the first card I bought (Linksys 10/100), I exchanged it and the 2nd card worked. Covad tech had to call Capunet from my place to get the IP address (20 mins on hold). Covad tech did the wiring, checked that the DSL modem was working with his laptop, then handed me a piece of paper on which he had scribbled some numbers next to "DNS", "mask" "gate", "IP" and left me to configure my computer on my own. After an hour I was getting nowhere so I called Capunet tech support. Got through to somebody right away who talked me through the configuration process. Problem was; when I restarted the computer after configuration, the numbers which I had put in vanished. Four reboots and 90 minutes later I got another tech who determined that AOL 5.0 was screwing up our attempts at configuring DSL. (I was using AOL with my own internet access). He said that there was a "conflict" between AOL software and DSL and got me to erase all AOL programs (including AOL messenger)from my hard drive, plus all connections in dial-up networking. Another hour later I finally got online.
Overall:- Installation was swift and everybody came as scheduled. Everyone at Capunet (esp. Matt Foster) very helpful and polite.
But Covad and I were not given the IP address till installation day, and
I still don't have an e-mail address. Capunet does not have a 1-800 number so I had to absorb the costs of 2 hours long distance calls to their tech support to get configured. Everything well at the end of the day but I would have appreciated instructions in advance on how to configure the DSL. A complete computer novice would have had difficulty. Nobody told me that AOL was incompatible with DSL - I will miss Instant Messenger. Has anybody run into this problem?
Wil
________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at »www.hotmail.com
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Review by citroen4
member for 12.7 years, 16 visits, last login: 12.3 years ago
lodged 12.8 years ago
- Bethesda,Montgomery,MD
- $49 per month
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I've switched from BellAtlantic to CapuNet and I'm very pleased. The COVAD
tech who came to my house was great: cheerful, competent, and on-time.
Speed is better than I was getting with Bell.
Everyone I've talked with at CapuNet was top-notch.
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Review by bpd1069
member for 13.4 years, 277 visits, last login: 9.2 years ago
updated 12.8 years ago
- Baltimore,Baltimore City,MD
- $79 per month
- (12 month contract)
 Verizon- CLEC party: Covad
- "Great Communication, low Price for 1.5/385 Covad service, Rocksold Connection"
- "sluggish news servers (being addressed)"
- "The best telecomm. company I have ever seen."
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10/21/00 *** Update ***
Capunet has gotten COVAD to provide them with a fastpath circuit, and Since switching over my line from interleaving my ping has dropped from 47ms to 9ms.
Needless to say I am a very very happy Camper! : )
My lowerst ping to a Quake3 server has been 15ms. Its really a dramatic difference, for internet gaming.
********* ORIGINAL *********
Location: Baltimore, MD
Distance to CO: 4334 ft
Service: Rate Adaptive DSL - 1500/385kbps
latency to Gateway: 47ms
Avg Speed: 1300/330kbps
Equipment: Speedstream 5260 Modem DMT
Initiated order via www.capunet.net
1 Static IP provided
1 email address provided
Well I am one of the growing BellAtlantic refugees that have gone either to other DSL providers, cable or back to dial-up. Obviously I upgraded in a big way from BA's 640/90 service that I have had since Aug 1999.
I ultimately I switched not because of poor performance, actually BA has been stable in MD in the last 2 months. But because of they have overcharged my phone bill over 300$ since December 1999. In order to finally stop the billing that BA can't seem to do after asking for each and every month for 5 months, I had to cancel the service.
Since I am in no way a newbie to the dsl game I did my research carefully, and CapuNet came on top of my list in all catergories with one exception. There was one other ISP that claimed to offer service for Baltimore and was just a tad bit less than CapuNET's already low monthly fee for 1.5Mbps/384 service.
I filled out the online application and recieved a prompt reply by one of their sales staff via email, and also a phone call the next day. He had also attached a pdf file with the full application forms, and was a breeze to fill out and print. Fax'd them in and was done. I for the life of me can't remember the sales represenative, but In anycase I did appreciate the fact that he repsonded to subsequent calls personally.
Then my installation process was handed over to their specialist who kept me aware of the BA/Covad installation dates and called to remind me of the appointment the day before. Installation went smoothly, and no inside wiring was even needed... just a connection at the NID and the modem synched up immediately.
I went through the usual battery of tests to test througput, and was smiling when I saw the Download meter registering 165K/s. a full 100K above BA's serive. But what really made the real difference was the Upload speed. a full steady 40K+. BA's service is crippled by its slow upload speed. When your uploading at full speed your download speed is cut down to 1/3rd (~20k/s).
The only poor performer in the entire equation is their news servers. I have seen only about 29,000 groups with many that I monitor missing, and the speed to the servers are sluggish and shakey no matter the time of day. Speeds are about 12-20K/s for a single nntp connection. I would suggest an application like NewsBinPro that makes multiple nntp connections. With 8 connections I could finally get the meter back to 165k/s.
Another minor detail that I never really noticed before but that white westell modem used to make a high pitched noise, while it was in synch.. Its Finally GONE!! Yes! That specific tone probably makes BA customers so irate over periods of constant exposure...
I will update this review after a solid month or two, to get a broader sampling of CapuNET. But for the first time I finally feel that I have a DSL connection that I can count on.
UPDATE: June 30, 2000
I was bursting a gut waiting for 30 days to update my original review. Here's why.
In my entire life I have never received such service from anyone, Like I have from Capunet. They are without a doubt the best service oriented company I have ever had the pleasure of giving my money too!
Many of us know that service is not measured when things are going well, but when things go wrong. A week or so after my first review the synch light on my speedstreem started to flash. After enduring DSL from BA for almost a year, I knew the drill, START:Run..:ping -t gate.way.ip.here
No response
No response
No response...
Ok so the connection was down, I called Tech support and the line was busy, I left a message with a brief explaination of the situation from my end. 30 minutes later, no Synch, flashbacks of BA started to haunt me, I picked up the phone and called again... after about 10 seconds on hold I was told that a switch inside COVAD's network in Washington DC had failed and that most of the area had been affected. Repair ETA: 2 hrs.
Ok, Not bad, atleast I had a reason why the connection was down and a reasonable period of time when the prob would be fixed. I was satisfied.
15 min. later, I had synch, a smile relaxed my face.
30 min later my phone rings, it was another rep from CapuNET calling to explain the situation and to make sure everything was ok... Amazing...
Second instance of Excellent service. I was preparing my COVAD rebate form and misplaced my COVAD order number. I emailed customer care for the # and within 5 min received a short reply with the info, Cool... 30 mins later my phone rings, Another rep was one the phone to make sure I had the info... Amazing.
Third instance: I doubt if my review prompted this but CapuNET's CTO, John Dvorak (didn't he invent the Dvorak Keyboard?) wrote an email to all customers that they are looking into alternate solutions for their USENET feed. He recognized the problem with message completion, and said the problem would be solved soon.
No one is perfect, but striving to be better is all that its about, these guys and gals are true Kaizen...
Thank you CapuNet...
bpd
ex-BA Prisoner
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Review by blockhart9
member for 12.9 years, 17 visits, last login: 12.5 years ago
updated 12.9 years ago
- Annapolis,Anne Arundel,MD
- Contract price not specified.
- (12 month contract)
- "Incredible speed, ease of use"
- "Mispelled my name in the username, had to wait for covad and bell atlantic"
- "Great service, A+"
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My name is Brandon, I orded a 1.5mbps down, 384kbps up line from CapuNET (serviced by Covad). This cost me $79 a month, but my company is paying for it as a benefit. The order was real easy, except I wish there was an online form. The install was easy, but a long process. I was hoping it could be done in a two week period, but it took three, so not that bad. The DSL equiptment was easy to install, plug in, power on, done. But for some reason my synching with the CO took a little while the second time, but now it seems fine. I have a static IP, and have ordered extra IP's for my other computers (I don't want to use a NAT program). At first the DNS would not resolve my IP (I guess they forgot, or didn't get to it yet), so I requested they give me a custom hostname that my company already added in their DNS, and they did, I was very pleased. The speed is tremendously fast. Where I used to work (ED.GOV) we had a T3 going to UUNet, and a few T1's out to backup providers, this seems much faster (because I am not sharing it with anyone). I love this connection, it makes me slap myself for not getting it before now.
UPDATE: My IP's that I asked for were given to me in about 20 minutes, I now have 5 IP's total (4 extra for 1 year was $120 total, very good compared to other locations). I did have a down time today of about 30 minutes, not sure if it was a covad, bell atlantic, or capunet problem, haven't had it again though) (my company = www.netcentrics.com)
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Review by dino1067
member for 13.1 years, 7 visits, last login: 12.1 years ago
lodged 12.9 years ago
- Fairfax,Fairfax,VA
- $71 per month
- (12 month contract)
- "Super reliable, good communication, great connection!"
- "Short notice before installation"
- "If you want a reliable DSL connection, try CapuNet. You get what you pay for!"
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-Becky
Ordered the Telesurfer Pro Package
Get between 300-400 Kbps most of the time; fluctuates up to 1.544 Mbps
Installation was easy, had little time to prepare for install (short notice.) Luckily, my employer was sympathetic and let me take off for the Covad visit.
Speed is great.
Haven't had to use Tech Support.
My last co. used InternetConnect, which may be cheaper but was down ALL THE TIME. I have only experienced scheduled outages for maintainence, which are announced a couple of days ahead of time.
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Review by jweisen
member for 12.9 years, 85 visits, last login: 7.2 years ago
updated 12.9 years ago
- Arlington,Arlington,VA
- $79 per month
- (12 month contract)
- "It Only Took Eight Weeks To Get Working"
- "My 1500/384 is Slower Than My 768/384 Was"
- "Once You Get DSL...Never Move!"
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2000-06-18
My DSL is here.
The only question I have now is - why the hell does it suck?
Important Dates:
2000-04-06 - Capu.net bills me for May service.
2000-04-07 - Email is sent to (the Godess) Pauline to coordinate a move within 12 Month Contract
2000-04-13 - Logistics of moving an existing service within contract determined. Signed paperwork is faxed to capu.net. I will continue to pay monthy fee and 99$ at install in return for not having to pay 250$ disconnect fee (Bell Atlantic DSL did not charge my friend who moved to an area they didn't have service to disconnect btw), or a 200$ moving fee. I would have opted for the 200$ moving fee if they still offered 768k/384k, but they don't. I would have also had to buy new equipment (the evil 5260).
2000-04-24 - Old DSL service is disconnected
2000-05-02 - Bell Atlantic is scheduled to (and reports successful) DMARC
2000-05-06 - Capu.net bills me for June service
2000-05-05 - First Scheduled Covad Apt - 8a-12p, no show at 12:30p when I left. Tech apparently came at 12:45p, but never called.
2000-05-16 - Second Covad Apt, scheduled for 8a-12p. When I had no word by 11a I called capu.net who contacted Covad who tracked the technician down. He was still on his first apt of the day when he called at 11:45a and would be there in an hour. At 12:30p he arrived and took until 3:30p to determine that the Bell Atlantic Loop was not delivered.
2000-06-06 - Bell Atlantic reports successful DMARC for the second time.
2000-06-08 - Capu.net bills me for July service.
2000-06-13 - Covad is scheduled to come 2000-06-17 between 8a and 12p.
2000-06-15 - (7:37p) Covad reschedules appointment to 2000-06-17 between 12p and 5p.
2000-06-17 - (11:00a) Covad install shows up and installs DSL. I ordered 1500k/384k and what I have seems to be a nominal 540k/320k. Unacceptable. My route also includes another hope inside capu.net. I'm not sure what to blame but this connection is obviously slower than my 768k/384k. I have put in a call to capu.net to get an official benchmark. I said I wouldn't take below 640k/384k on my contract.
Important Crap:
Old Service
-768k/384k
-69$/month
-2 Static IPs
-Took Six Weeks to Get
-Speed was great, never needed to call support, everything was perfect
New Service
-1500k/384k
-79$/month
-2 Static IPs
-Took 8 Weeks to Get
-Only getting 540k/320k
-Route has extra hop
-High latency - crummy ping times
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Review by (hidden by request)
(review was emailed from domain verio.net)
lodged 12.9 years ago
- Washington,District Of Columbia,DC
- $49 per month
- (12 month contract)
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I just had my DSL installed in 2 1/2 weeks!
Working with CapuNet was a completely headache free experience. From the
day I ordered my DSL for my new home, I was informed via email on all
updates about my order and didn't have to worry about one thing. It was
completely hassle free!
I ordered my DSL line from a very knowledgeable sales person and had a
flawless coordination from then on. Bell Atlantic came to do their portion
of the DSL installation during the window that was scheduled. I didn't even
know they were here.
Covad came out 3 days later to install the DSL line. The covad tech was
here, set everything up in under 45 minutes, tested the line and all was
good. I immediately called CapuNet Tech support, where I had virtually no
time on hold and spoke to an extremely patient helpful tech support person.
He explained to me how to configure my laptop with the IP's that were
assigned to me and after 11 minutes on the phone, my DSL was completely up
and running.
I signed up for a 1.5/384 and the connection is extremely fast and ping
times are good. After all the problems I have read about with other ISP's
not giving the proper support, the CapuNet customer service was a refreshing
experience and I highly recommend them! They are definately the best value
for the dollar!
From,
Woodley Park, Washington, DC
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Review by (hidden by request)
(review was emailed from domain aol.com)
lodged 12.9 years ago
- Olney,Montgomery,MD
- $49 per month
- (12 month contract)
- "faster than a 56k but......."
- "poor follow through to fix a 10 week down time, wouldnt return phone calls for days"
- "better than bell dsl but needs great improvement in tech support"
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The service was up initially for 3 days then down for almost 10 weeks.
Capunet was not very helpful, making excuses, not returning phone calls for
days at a time. Covad was out 5 times, Bell worked on it 5 times, neither
seemed to know what the other was doing.
would rate covad 3 stars, capunet 2 stars and bell 1 star
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