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CapuNet page on DSLReports
No six month summary.
Closed to new reviews.

Reviews:
bullet 88 reviews (62 good) (5 bad)

Review by omyde See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost Contract price not specified.
Good "Quick and easy installation, reliable line, tech support"
Bad "Covad rescheduling appointment"
Overall "It's all good !"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Hi,
I recently had DSL installed in my apartment and
contrary to some of the reports I have read,it was a
pleasant experience.
The whole process from prequalification to install
took 3 weeks and that includes an extra week due to
Covad rescheduling the install date.
The line has been reliable so far and my download speed is good(80%)
CapuNet's technical support and cutomer care have been outstanding in terms of updates and assistance. I have nothing but good things to say about CapuNet and DSL.

Omyde.

=====
Olumide Olumilua
Internet Guru

__________________________________________________
Do You Yahoo!?
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»im.yahoo.com/

member for 14.3 years, 4 visits, last login: 14.3 years ago
lodged 14.3 years ago

Comments:

Review by tgraham8 See Profile

  • Location: Washington,District Of Columbia,DC
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:




member for 14.3 years, 8 visits, last login: 14.2 years ago
updated 14.3 years ago

Comments:






Review by wylikiote See Profile

  • Location: Olney,Montgomery,MD
  • Cost: $49 per month (12 month contract)
Good "Knowledgable and professional support"
Bad "Coordination of 3 companies"
Overall "Very Pleased"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I ordered residential DSL ($49/m) through Capunet (local ISP with Covad) on March 9. Capunet sales staff were friendly, knowledgable - not pushy. I did research in advance about DSL setup and installation (thanks to the DSL reports site for a lot of useful stuff) and Capunet staff kept me informed about schedules. The Covad installation was scheduled for April 5. The Covad technician was prompt and friendly but not acceptional in my opinion - and there was an install hitch. He took over two hours to pinpoint "metallic noise and stray voltage" on the line to the CO (about 9,000 ft away). Perhaps he was mislead by the DSL modem which appeared to synch with Covads CO equipment, but without internet functionally. After trouble shooting and many phone calls, he finally put in an order with Bell Atlantic and said to give them 48 hours. Two days later I recieved a call from Capunet tech support saying they were able to ping my IP, so I was finally up. Either Covad or BA apparently resolved the problem from there side because no follow-up visits were necessary.

I use the Linksys DSL router as hub for networked PCs which also serves as firewall. All components and DSL are working fine so far. Download speeds are substantially faster than 56K modem (I have not run speed tests yet). In the 2 weeks since getting up, I have not noticed any reliability problems.

I am very pleased with broadband service and give Capunet high marks. I can't give perfect scores because of the install problems, but I doubt Capunet is at fault. Also, it is obvious that DSL setup is not yet "turnkey" simple. If you want the broadband speed, then prepare to do a little technical homework or have a geek friend handy.

Cliff in Olney, MD

member for 14.3 years, 17 visits, last login: 12 years ago
lodged 14.3 years ago

Comments:

Review by jimtav6 See Profile

  • Location: Annandale,Fairfax,VA
  • Cost Contract price not specified. (12 month contract)
Good "Tech support"
Bad "Installation coordination, speed"
Overall "Disappointing speed"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

A follow-up on my earlier review in which I was waiting and waiting for the Covad guy to show. Well, he showed today. Late, but at least he showed. The prewiring I had done helped a little, but the SpeedStream 5250 requires a RJ45 jack, not a RJ11 as someone led me to believe. No big whoop.

After Jeff, the tech, got the line installed, he checked the connection. At 768, it was a no go! He called his office, and found that the distance to the CO advertised, 9857', was actually 15200'! The best I could hope for was 384/128. He thought there might be some "bridge taps" whatever that is, but his office said no. I guess they can check that sort of thing. He mentioned something about a 144 IDSL connection, but that sounded bad. However, when I pointed out that I had ordered ADSL not SDSL, that apparently made 384/128 possible. So I settled for that.

Jeff left without configuring my PC. So I tried to do it myself. Yeah, right. I called Capunet, and got first rate tech help. Jay, I think his name was, walked me right through the whole process. After that it worked great. The speed isn't what I had hoped, but I think it is good enough for me.

I am a little mad that DSLReports or BA or Covad or whoever got the distance to the CO so wrong! An error of over 50%! However, now all this nonsense of waiting is over, I guess I am satisfied with the speed: it is a HUGE improvement over DUN.

Capunet hasn't gotten back to me about changing my order to account for the lower speed. I am NOT going to pay for 784/384 when I am getting half that! I am sure they won't put up a fight.

I downloaded Norton Internet Security right over the net. Testing it using Secure-Me is taking a while. I found I couldn't download the free firewall that Capunet advertises. The Norton product seems pretty good, but I harbor a grudge against Symantec: A terrible version of the Norton Utilities wiped out my entire hard disk some years ago, and I haven't trusted them since.

member for 14.3 years, 51 visits, last login: 10.2 years ago
lodged 14.3 years ago

Comments:

Review by highlanddiver

  • Location: Montgomery Village,Montgomery,MD
  • Business customer Business customer
  • Cost: $109 per month (12 month contract)
Good "The best part of all is when you call CapuNets Tech Support you always get a live knowledgeable person"
Bad "COVAD AND BELL ATLANTIC"
Overall "Get DSL from Capunet"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I got DSL for my home from CapuNet this week and it's great! Bell Atlantic
told me I lived to far away but then CapuNet told me I could get a
144k/144k.

The sales staff was extremely knowledgeable, helpful, and I felt very
comfortable
working with them.

When it came time for DSL to be installed in our home it only took Covad 4
reschedules to finally make it to my house to install the router, however, I
know that was not CapuNet's fault.

The Covad representative then could not get the router to work and had to
call the tech support at CapuNet!

They corrected the problem within minutes and we were up and running.

We got a 144 and we are extremely pleased with the set-up as well as
CapuNet's staff.

The best part of all is when you call CapuNets Tech Support you always get a
live knowledgeable person who can answer your questions, and in the rare
event that they don't know the answer, they do not have to put you on hold
while they try and find someone else who may know the answer.

This is a really sharp company WATCH OUT AOL, EROLS,UUNET and PSINET someone
better and faster is taking over.
Thank you CAPUNET.

David

______________________________________________________
Get Your Private, Free Email at »www.hotmail.com

(review was emailed from domain hotmail.com)
lodged 14.3 years ago

Comments:

Review by jlturner See Profile

  • Location: Rockville,Montgomery,MD
  • Cost: $50 per month (12 month contract)
Good "Steady support and willing to help"
Bad "none"
Overall "I would recomment service to others"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

This is a good company providing a quality product and a good service

member for 14.3 years, 4 visits, last login: 14.3 years ago
lodged 14.3 years ago

Comments:






Review by (hidden by request)

  • Location: Rockville,Montgomery,MD
  • Cost: $50 per month (12 month contract)
Good "Simple uncomplicated process it just happened"
Overall "I highly reccomend this service provider it has the best value for the money"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I would like to take the time to thak everyone at capunet for the friendly
support and help. I have been using dialup for years and am extremly happy
for the support and services offered by capunet.

The staff was kind as willing to walk me through the setup of my e-mail
program as well as answer many unrelated technical questions. I have yet to
see another company willing to "bend over backwards" to help the customer.
These guys are a breath of fresh air.

All in all I was extremly pleased in the whole process.

(review was emailed from domain capu.net)
lodged 14.3 years ago

Comments:

Review by eagle17 See Profile

  • Location: Millersville,Anne Arundel,MD
  • Cost: $49 per month (12 month contract)
Good "good price, and local to maryland/dc"
Bad "covad sucks."
Overall "I wish they would pick up another dsl carrier"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Millersville, MD

192/192 - Covad (just before the line sharing)

I ordered the service on 2/23/00 and I finally have my install dates. hopefully I'll be able to update this by the middle of next week. I didn't give 5 stars because I am a little harder on the grading then everyone else. I tried to find out some info about line sharing but nobody at capunet seems to know much about it. Also It looks like covad no longer takes customer calls. you have to put in a ISP pin number to get tech support, This is not capunets fault but I just want to state that I do not like where covad is heading. (AOL) every thing else sounds great, I was told that they do not meter their connections and they do not have a problem with me having my own website so all in all they seem to be better than BELLATLANTIC who by the way told me they support home networks but you have to dial into(pppoe) the internet and you only get 100hrs of service a month and then it is $.99 per hr after... look for an update next week.

UPDATE 3/21/00

The COVAD tech was just here on time and got me all set up but then I heard the infamous uh-oh he disconected the bridge and then called in a test and it came back with liine noise. he then told me that he would call BA and open a trouble ticket right away. he was very nice and ran an extra line for me for the dsl bridge (speedstream 5250). well I guess I now get to play the waiting game. looks like all of my troubles have been with Bell Atlantic so far.

UPDATE 3/22/00

I called Capunet (covad support now askes for a isp number to get throught to tech support) and the tech is going to call covad to try and get some info for me as to the status of my ticket with bell atlantic. The tech was quick to suggest this and I am pretty happy with there support, but things can change quickly.

UPDATE 3/27/00

Well I never heard back from Tech support but I called everyone involed anyway. Bell says they found a faulty f2 pair and gave me a new loop. Then the covad person told me my next appointment was 4/10/00 20 days after the first appointment. I was very upset and called back, they changed it to the 3rd, from what I am being told they have to come out and reconnect it at the CO. I hope this is the truth otherwise I will cancel my order and go with a cable modem.

UPDATE 4/3/00

The Covad tech was late, but at least he called ahead of time. As for DSL They got me up to 192/192 .. not what I had planned on but better than isdn. The reason for this apears to be my distance I am 15,200 feet. Quick ut sites rate in the 30ms times for you gamers out there. my speed tests show 168/154 on average, and I downloaded a file from microsoft very fast. The covad test did say he would ask bell to try and reroute the line so I would be closer to the co. (We'll see about this)

UPDATE 4/19/00

I have been up for a while now and am happier with this then I was with isdn. I still will switch to cable modem in a year or whenever comcast gets outhere. Covad never asked bell to reroute the line so the covad tech lied to me. and capunet did tech support did not put the ticket in to see what was up at covad so the capunet tech support was not honest either. I will say we did straighten everything out and I have decided to stay with capunet at 192 sdsl. Thanks to Dan King my sales rep. for keeping me as a customer. I am not at all happy with Covad, Bell Atlantic had a problem with the first pair but they came out and fixed it within 48hrs and then it took covad 2 more weeks to get out and hook me up. Well my downloads are about 20KBps and my Unreal Tournament times are iin the 40ms range on many servers. so it is not all bad.

member for 14.5 years, 57 visits, last login: 13.3 years ago
updated 14.3 years ago

Comments:

Review by jimtav6 See Profile

  • Location: Annandale,Fairfax,VA
  • Cost: $69 per month (12 month contract)
Good "Yet to be seen"
Bad "Installation"
Overall "When will it get here?"
Pre Sales information:
Install Co-ordination:

2/29/00 After waiting for the cable company to wire my neighborhood (still hasn't happened)I began to explore other high speed internet options. I thought my only other choice was BA's service, and their site told me no-go at my address. I thought I was screwed until The Washington Post featured DSL Reports in an article. When I came here, I discovered CapuNet, among others, and DSLReports says they can do it. The reviews and prices for Capunet were the best, so on 2/29/2000 I ordered the service, only to find a new price plan in effect the next day. Oh well.

3/23/00 Covad informed me that BA would install a line on 4/3, and they would show up the next day. I called and e-mailed immediately that the date was unacceptable. My work takes me out of town, and there are some days I just can't be here. I told them the days I could be here, and they rescheduled: on a day I couldn't be here. I didn't realize the mistake until later.

4/3/00 BA showed up, as scheduled. They left the NID outside. Even though there was someone home, they did't hook the device to inside wiring. I hope Covad doesn't charge for drilling the hole. All that has to happen is a hole needs to be drilled to the inside where it can be connected to the inside wiring. Also, a phone jack needs to be wired, preferable one that will allow both data and voice on seperate jacks at one box. If they don't wire it, I will.

4/8/00 When I realized the mistake about the install date, the 10th, I tried to get a hold of someone. All I could get was voice mail at Covad. I did finally get a hold of someone at Covad, and they rescheduled for the afternoon of the 13th. Hot dog! I would have broadband at last!

4/13/00 Covad didn't show. I waited ALL AFTERNOON for these guys and they didn't come. I sent off a couple of firey e-mails to both Covad and Capunet, threatening to cancel the order. I HATE being lied to, and will hold anyone's feet to the fire if they promise something and don't deliver, and greatly inconvenience me in the meantime! Late in the evening a very nice woman from Capunet called and apologized. She said she would try to get the installation fee waived, and that Covad was having A LOT of problems coordinating installations. I told her, that if it happens again, I WOULD cancel the order, although that would just delay things more. I guess they have me where they want me.

The rescheduled appointment is on the 21st. Update then. Till then I am steaming mad, pissed, furious, riled, angered and dissatisfied.

member for 14.3 years, 51 visits, last login: 10.2 years ago
lodged 14.3 years ago

Comments:

Review by schipperke See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Update 4/9/00 Afternoon

I don't know why, but I decided to go outside and look in the NID. BELL ATLANTIC DISCONNECTED THE LINE!!!! This is unbelievable. We were not home Saturday for 4 hours, and they must have been here and done this!! The line was re-tagged for Covad!! I reconnected (20 seconds) and BOOM it works. So almost two full days offline cause some idiot comes by my home and disconnects. Too much paperwork etc.
No one knows what the other one is doing.

Update 4/9/00

Well, "Murphy's Law" took effect 4/8/00 and modem lost sync.
(Did not cross my fingers tight enough?)
After hours on hold Saturday, no resolution with Capunet and Covad. The tech from Capunet called me first thing this morning to try again. At least he is trying his best. After an hour today on phone with tech, who must keep putting me on hold for instructions from Covad, then relay them to me (is this not nonsense..) I'm told some prior ticket was never closed, and someone will have to close that first before we start on solving this problem. Tech says Covad needs to come to my home (Why?, Did Gremlins mess with my inside wire?) in 2-3 days. This is a bunch of crap. The ISP's are now turning into baby bells.. with so many layers of people/departments etc. The buck just keeps getting passed along.

Update 4/6/00

Modem synched yesterday afternoon
Speeds are good at an average 450/108. Did get some large downloads at an average of 525kbps. Not sure who completed the connection, probably BA and/or Covad at the CO. Keeping my fingers crossed that it stays up! Once line sharing comes along, self install should be easy for everyone. I actually did all the inside wiring, and then corrected the mixed up tip and ring connection at the NID. Not hard at all, the new 5260 uses a regular phone jack on pins 3/4 (the center pins, just like a phone) Capunet helped me out by providing dial-up a few days, because my last dial-up ISP expired in April.

3/29/00
Well not up and running yet, but here is the story. Covad scheduled install today in AM. Installer called and said they were waiting for an overnight shipment of 5260 Bridges, and would be here early afternoon, he did show. When he arrived I mentioned I'd be installing in a hub, and he insisted the 5260 was a USB modem. We all know better. I know my phone wiring, so I installed the inside jack (orange pair) Have my IP, DNS, Gateway installed. All the Installer had to do was connect the orange pair in the NID. Figured
I might as well let Covad do something. Modem would not sync, and technician tells me Bell Atlantic has not completed the loop, we'll know something in 48 hours. Just for grins, I went outside and checked the NID. The Tip and Ring were backwards (50/50 chance lost..) I don't know if that matters, but I fixed it. Also, he did not complete the inside circuit at the NID. Only connected one wire to each terminal, so I completed the circuit also.

member for 14.7 years, 828 visits, last login: 94 days ago
updated 14.4 years ago

Comments: