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Review by sls
Posted: 9.7 years ago
(review was emailed from domain wam.umd.edu)
 02009
 $55 per month (12 month contract)
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CapuNet has been great so far. I had to ask a lot of questions because
they don't have much information on their website, but they did
everything from help me purchase the equipment I needed in addition to
the Speedstream (NIC for my desktop & ethernet hub) to talking me
through the software settings in WIndows 95 and Windows 98. I never had
to wait on hold to talk to anyone - the office operator was always able
to connect me with a tech support person or account manager immediately.
I signed the service contract on 12/17/99, and we were up and running on
1/12/00. They estimated 4 weeks for install, and came in under the
wire. The only problem we had was that the Covad technician was late
for his appointment. He did the work but said he would have to come
back the next morning to ping the ISP so he could close the order, since
they were closed for the night. He said I could not use the account
until he came back, but the followign morning I received an email
stating that the order had been closed, and when the technician called
to say he was running late, he said he had surfed the web from his
laptop the night before and everything should be fine. Also, he only
left a crossover cable - no straight through Cat 5. This seems to be a common
problem with Covad.
We ordered an additional static IP so both of us could be online at the
same time. For an extra $5 a month this seemed to be the easiest way
(for a novice) to get both computers connected without worrying about a
router crashing or figuring out other equipment. What a step up from
Bell Atlantic's ban on more than one computer per line and nothing but
static IPs for residential customers. I highly recommend CapuNet!
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Review by fohat0 
Posted: 9.8 years ago
member for 9.8 years, 12 visits, last login: 9.4 years ago
Chevy Chase,Montgomery,MD
$69 per month (12 month contract)
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Okay, so I haven't quite ordered yet but I think I am about to. I am very irritated with current provider of Cable modem I am using called "Ex-Pressnet" from Cable TV Montgomery here in Maryland. I constantly have to reboot the cable modem, also lots of packet loss and besides that the upstream is a DIAL up connection. I know this is DSLreports.com and not Cablereports.com so I'll save the rant. I am leaning heavily towards this ISP, CapuNET. Mainly because the CS rep I talked to seemed knowledgable and friendly, and their main office is about 5 miles away so if i have to complain I can practically walk there. I'd have to say the MAIN reason would be the price. $69 for 768/384 is about the best around. I am about 3600' away from CO. I tried to get Flashcom DSL last year for their $39 "special" and there was nothing after 2 months of waiting so I cancelled. (they conveniantly kept my hundred bucks and after seeing all the other posts here and the fact that I am not only impatient but also lazy means I'll prob. not fight them) Anyway, I plan to order DSL before this Covad rebate is over so I better decide soon!!
More later,
Roy aka fohat
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Review by Healy8
Posted: 9.8 years ago
member for 9.8 years, 11 visits, last login: 7.6 years ago
Washington,District Of Columbia,DC
$50 per month (12 month contract)
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Ordered aDSL 384/128 residential on Sept. 29, 1999. Installed December 8, 1999.
Time elapsed: 69 days
Installation was a nightmare. It is not possible to recite here the long story.
Suffice it to say that Bell Atlantic is a major pain in the ass. They missed a
scheduled date (for which I stayed home from work), and showed up with no advance notice3 weeks later (I happen to be home sick, so that
worked out). I cannot blame capunet for this - I assume this would happen
with any other ISP, as they all have to go through BA. However, the system
stinks - I could only talk to capunet, who could only talk to Covad, who could
only talk to BA. Needless to say, install coordination suffers. (I'm envious
of the reviewers who ordered service and got installation 2 or 3 weeks later!)
The installation took so long that the Covad/Efficient Networks modem rebate
period expired. I was told to submit under the new rebate program, which fortunately had increased in amount from $100 to $150.
On the bright side, everything since the installation has been excellent.
The service is near-flawless - it did fail for an hour or two one day, but that's it.
I get almost exactly 384. Capunet personnel are very friendly and accomodating, if at times somewhat forgetful. You do get personal service. I chose them because
of the low price, static IP, and apparent geek friendliness. (I wanted my own domain name, no blocked ports, to use Linux.) I am not disappointed, and would recommend
them to anyone, especially people for whom these issues are important.
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Review by elkenned
Posted: 9.8 years ago
(review was emailed from domain manu.com)
Bethesda,Montgomery,MD
$50 per month (12 month contract)
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I have nothing but positive things to say about CapuNet. I placed my order on
12/21/99 and I was successfully up and running by 1/14/2000. The only reason it
took as long as it did was because Bell Atlantic did their work a week later
that they were supposed to. Both CapuNet and Covad have given me terrific
customer support. They have both been very prompt to respond to my questions
and the Covad technicians arrived when scheduled. There was only one minor
glich which involved my PVC circuit (?). However, because of Covad and
CapuNet's prompt service, that problem was resolved in less than 24 hours.
I signed up for 384/128 ADSL. My initial tests have shown that I am getting
about 300 Kbps so far, but I haven't done enough tests to verify how valid that
number is. I can say that my speed improvement has been quite significant.
I would highly recommend CapuNet as an ISP.
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Review by Zaphrox
Posted: 10 years ago
member for 10.1 years, 178 visits, last login: 103 days ago
Towson,Baltimore,MD
Contract price not specified.
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I can't say enough about this ISP. I was previously on a cable modem. I then switch to Bell Atlantic's DSL service...that was a disaster...I considered staying with my cable, but I thought I would try Covad's service. I got the 768/384 service and it has been SMOKIN'!!!
The only reason I didn't give them all fives is because they could use some more info about their service on their web site. But all my questions were answered when I spoke to them on the phone.
The installation took just under 3 weeks. Tech support isn't available 24/7, at least not for residential, I'm not sure about business orders. But they are very responsive and I have never been on hold for more than two minutes.
If you are in the MD/DC/VA area, definitely check this ISP out!
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Review by player3
Posted: 10 years ago
member for 10 years, 36 visits, last login: 4 years ago
Bethesda,Montgomery,MD
Contract price not specified.
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I am extremely happy with Capunet, I've had their ADSL service for about 3 weeks now, no complaints yet. The only reason I gave 4 stars for install coordination was because Bell Atlantic didn't show up on the day they were supposed to, but the phone guy did show up the very next day. That's not Capunet's or Covad's fault. Covad was here at the exact time they said they would be. Capunet provides up to 2 static IP's for free.
I was up and running about 30 days from the day I ordered the service, not too bad. It has been well worth the wait.
(Initially I ordered ADSL service from Flashcom because of the cheap rate they advertised. Then I heard of all the horror stories and so I promptly canceled...that in itself took several phone calls and emails, and they still kept calling me to schedule installation! But that's a story that's been heard enough times.)
I have the 768/384 service, and so far I have gotten what I paid for, no matter what time of the day or night (avg 70-85KB/s dl.) Speed is solid, no complaints about email or newsgroup service. Heheheh, I'm proud to finally become a fellow LPB (low ping bastard) in online games like Half-Life and Q2/Q3A!!!
The people in their tech support and sales are very friendly, and they are willing to make sure the customer is satisfied at every step...a very comforting feeling. No need to play phone-tag with these guys.
If you are in the Bethesda/Potomac/Rockville MD area, definitely consider Capunet and forget about Bell Atlantic or any others.
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