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Review by Goggles See Profile

  • Location: Nottawa, ON, Canada
  • Cost: $82 per month
  • Install: about 4 days
  • No Cap
price service, no foreign outsourced taking orders & asking for credit card numbers
Been using for over 14 years, works well, no problems
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This is my 15 year review of Teksavvy, its the same old review as usual, nothing has changed in 15 years, I use their service, they charge my credit card every month, I pay the credit card bill every month, theres no drama, no billing problems and no tech problems, there is the odd outage, but its usually Rogers problem, I don't even have to think about Teksavvy for the simple reason they have been reliable, billing is always the same and no bullshit.

Just a tip if your planning on moving to Teksavvy and bringing your modem over from your old cable internet carrier, make sure the modem is on Teksavvy's list of usable modems, then call your old carrier and tell them to release the modem, if your not sure of what releasing a modem is, look it up its not hard, this will pave way to a smooth transition.



member for 21.1 years, 1107 visits, last login: 122 days ago
updated 1.3 years ago

DigitalRain
join:2013-03-16

DigitalRain

Member

TekTalk International calling...

International calling is not activated by default on TekTalk, and you need to ask TekSavvy to activate it. If that's the problem, just give call in or post in the Direct forum here and TekSavvy can activate it for you. If you already have international calling activated, you'll naturally also need to call in or post to the Direct forum and troubleshoot any specific issues that may be preventing you from making outbound calls to the UK.

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Goggles9,

Thank you for this review. I must say I really enjoyed reading your review and found the review informative and humorous in parts. I am very happy you have enjoyed the service for quite a while, I’m happy to see you had your DSL connection connected with no service issues, billing issues or anything of the like. I am happy to see you stuck with us through the Cable internet stop sells a couple of years ago. This was not a pleasant time for us and I’m happy to see you were able to have Cable internet connected once the stop sells were lifted. I am very happy to hear your Cable internet install was also flawless and your service is experiencing no issues. This is wonderful to read.

In regards to the international calling with TekTalk as DigitalRain has explained we do have it turned off until you request to have it activated. We would be happy to assist you with adding this feature to your TekTalk service. Please feel free to message us directly through the Direct Forum »/fo ··· avdirect we would be more than happy to activate the international calling for you.

Please keep us posted on your TekSavvy connection and I do hope you have many more years of flawless service with us.

Thanks again
TSI-Ashleigh

TSI JonD
Premium Member
join:2013-07-29
Chatham, ON

1 edit

TSI JonD

Premium Member

Review update

Hey there Goggles9,

Thanks so much for your update, your feedback is very much appreciated!

Glad to hear that everything is still going great, especially after such a long time!

I'd also like to thank you for taking the time to put together the tips for new customers, I'm sure this will help quite a few people doing some research before deciding to sign up.

We look forward to any further updates you may have.

Regards,
Jon
Goggles
join:2003-01-26
Nottawa, ON

1 recommendation

Goggles

Member

Re: Review update

My updates are so boring that I have to throw in things like, how to prepare for the move, ok Im going back to bed for a couple of years, see you at 10 years.

Review by Dustyn See Profile

  • Location: Tottenham, ON, Canada
  • Cost: $72 per month
  • No Cap
Excellent tech support, connection is stable
It's too pricey now all thanks to the CRTCs reversal ruling
Top performer, reliable and stable TPIA
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Carry Telecom
- SUNDAY, JULY 03, 2022 12:14AM EASTERN STANDARD TIME -

I'VE LEFT TEKSAVVY AND MOVED ON TO CARRY TELECOM. (REVIEW FOR CARRY TELECOM PENDING)
THERE IS NO LONGER A REASON FOR ME TO CONTINUE USING THEM AS THEY ARE ALMOST AS EXPENSIVE AS ROGERS.
NO HARD FEELINGS.

- WEDNESDAY, SEPTEMBER 29, 2021 4:49PM EASTERN STANDARD TIME -

!!! MY SWITCH TO OXIO WAS AN ABSOLUTE DISASTER !!!
====================================

Oxio offers very attractive pricing and I wanted to take the chance with them. This was a mistake that I'll be hard pressed to make again...

I waited until the TekSavvy connection was fully terminated, got my notification that my Oxio services are now activated... but I had no internet for over 4 days. I worked with Oxio over those 4 days providing modem logs, stats, connection details, TCP/IP settings changing from manual to auto config, using the provided Eero router, not using the provided Eero router, using my router, not using my router... and finally just a straight direct connection from the modem to the PC. Still no internet.

Keep in mind, you have to do customer support all through e-mail or realtime Facebook Messenger. I was aware of this when choosing Oxio. I think there MAY be a phone number... but that's not how they deal with support requests. And I have to admit, their tech support is pretty good as they are really responsive when contacting them through Facebook Messenger. They usually answer within minutes.

So oddly enough the provided modem syncs and obtains an IP address, but it's not being routed to my computer. I have a suspicion that I'm just not gaining access to the network because Rogers is just not making it a priority. Should just be a simple flip of the switch to enable remote access on the network. Oxio contacted Rogers numerous times about it and the normal hard modem resets were requested and performed... But sadly still no internet access.

"Connected, No Internet Access."

I contacted Rogers knowing they would not be able to help me, but their tech gave me some limited info. He stated that their is an account under my name with them for Oxio, and that it may not be working because they have not been provided full customer account information. Rogers stated that they only have limited access to 3rd party TPIA accounts so, they did not really know and that it's Oxio's responsibility.

The only choice I have now is to go back to Rogers or TekSavvy on my existing cable line. Rogers is far too expensive in my opinion. And I'm not willing to gamble again with another new 3rd party TPIA service just because the price looks substantially better. But... I am willing to go back to TekSavvy as I know it worked and it worked well at my residence.

Not saying Oxio won't work or isn't a good choice for anyone else with rCable... I certainly wanted it to work, but it never once worked for me. All I did was wait until I was told the existing connection was terminated, removed the old modem, and connected the new modem. No other changes. Why wouldn't it work? I had no ETA on when I WOULD get internet access back... if even at all.

Cancelled Oxio Sunday and ordered TekSavvy 75/10 the same day.
Activation date: 09/29/2021 2:00 - 4:00PM
Activated Remotely: 2:30PM

Modem connected perfectly on first boot.

I'm glad I left TekSavvy on good terms as I had no problems coming back. I was without internet for nearly a week. The withdrawal and frustration was intense!
Interesting to discover that I'm managing to save a few bucks on my 75/10 plan too. I didn't realize I was paying a little bit more money on my grandfathered 60/10 plan with the Thompson DCM476.

I purchased a brand new modem from TekSavvy directly to support the 75/10 plan as the DCM476 as Rogers won't allow higher speeds with this modem. (The modem officially will at higher speeds but Rogers refuses to grant those higher speed profiles)

Staying with what works well, TekSavvy.
Lesson learned.

- THURSDAY, SEPTEMBER 09, 2021 12:47AM EASTERN STANDARD TIME -

LAST MONTH OF SERVICE
================

Made the decision today to leave TekSavvy shortly after receiving TekSavvy's price increase of $3.00/month.
With not as much income coming in due to Covid-19, I've had to search elsewhere for something more reasonable.
Covid-19 has impacted the automotive sector hard with the global microchip shortage and as a result, it's becoming difficult to achieve a 40hr week of pay.
I've already had to cancel my TekSavvy IPTV service to save a bit of money, but after receiving the notice through e-mail from TekSavvy that they are increasing my bill another $3.00/month, I'm not willing to settle on another price hike.

I realize that it's not TekSavvy's fault here and that the CRTC's latest mind blowing judgement reversal has forced TekSavvy's hand. I understand they are a business too a they need to make profit and currently are struggling too, but I too now need to take action to held keep my internet cost down.

So starting September 22, 2021 my 60/10 unlimited service will be officially disconnected.

In place I will be transferring my rCable service to Oxio.
They are offering a free cable modem and Eero wi-fi router (not planning on using the latter as I have a wi-fi router) with a 75/10 speed profile for $50/month. A tiny speed increase all while saving around $20/month without losing anything!

SIDE NOTE: The following may be a useful tip to anyone who has been with TekSavvy a long while and needs a bit of a break in price. I will mention that before cancelling I was offered an unexpected $10/month off my currently priced TekSavvy internet service for the next 6 months. However, after the 6 months have passed, the price would go back up to the standard price plan rate. At first I thought it was an attractive offer (and it could be to those who can't get any other service), but this just wouldn't help me in the long run when I can get Oxio unlimited internet $20 bucks cheaper with a slightly higher speed profile included. I say it was "unexpected" because I didn't think a 3rd party TPIA could offer discounts on internet packages? I thought that old threatening to cancel tactic only worked with Robbers and Bell?

If I find that Oxio can't deliver the goods, I would consider coming back to TekSavvy. But at this point in time, even Rogers and Bell can now offer better more attractive price plans.... and I just hate this! It's just a shame as I've been with TekSavvy for over 6 years and I love the TPIA concept.
I blame the CRTC for making such an incredibly stupid and unfair decision siding with the big ISPs.

We'll see how things go. Wish me luck?
No hard feelings TekSavvy!

=== END TRANSMISSION ===

- SUNDAY, MARCH 21, 2021 1:30AM EASTERN STANDARD TIME -

CONNECTION DROP OUTS ON WEEKENDS:
===========================

- Decided to make some configuration changes to the Linksys WRT3200ACM router running OpenWRT to see if it will assist in re-establishing a dropped modem connection. A router configured for auto DHCP out of the box should always just work, and not require any tweaking to re-establish a dropped connection. However, I noticed a few advanced settings within the router (OpenWRT) that may assist in keeping the connection stable and alive if the WAN connection drops again. If the WAN connection happens to drop again and my router configuration changes fix the issue with no longer being able to access the internet, I will post back an update specifying what those applied changes were.

So far since the configuration changes, there has not been a dropped modem connection issue since March 01, 2021.

- TUESDAY, FEBRUARY 09, 2021 6:19PM EASTERN STANDARD TIME -

CHANGES:
=======

- Sometime between 2015-2020 upgraded to the maximum supported speed profile on the Technicolor DCM476 which is 60/10 unlimited. (Now grandfathered)

CONNECTION DROP OUTS ON WEEKENDS:
===========================

- There is something really irritating that has been going on with the connection dropping out during the very early hours of the morning. And I have my suspicions that this may have been happening when I was with Rogers on different hardware too. It usually occurs anywhere between Friday through Sunday in the time window of 12:30am - 4:30am at the latest. The only thing I can assume is happening is that Rogers/TekSavvy is doing some kind of network maintenance. What's irritating about it is how frequent it is and how their is no notification from Rogers/TekSavvy that this is going to occur. It can happen anywhere from once a week to once every 2nd or 3rd week of the month. I have called TekSavvy to inquire about why this is happening, but they have no record of any type of maintenance or drop out occurring. I find it very hard to believe that it's my specific connection as I've managed to isolate the 3 days and time window of when this occurs. It's really frustrating to me because of the shift work I do, so sometimes I use the connection during that dropout time frame. Even if the connection say drops around 1:00am and manages to come back up automatically in say 20minutes, there is absolutely no guarantee it will stay up. It can drop again multiple times until after 4:30am when it then decides to remain rock solid until say the next weekend or 2 or 3 weekends later.

So much for doing my best to keep this review up to date... haha (5+yrs later)

====

- MONDAY, MARCH 03, 2015 5:24PM EASTERN STANDARD TIME -

Disconnected from the Rogers High Speed network on March 08, 2015 at 11:36AM. (A little unhappy about that as I expected a midnight cut off)
Motorolla SURfboard SB5100 logs indicated that the device was no longer authorized at the specified time.
TekSavvy 30/10 plan 400GB /month (unlimited between 2:00am - 8:00am) went live sometime during the day of Monday, March 09, 2015. Activation window: 8:00am - 5:00pm
A remote TPIA switch which did not require me to me home and was done all on TekSavvys end after Rogers handed over control.
As to what time I am unsure as I was at work until 3:00PM. Swapped out old SB5100 and installed the Technicolor DCM476 when I got home.
Powered up modem and installation was complete and I was online around 4:45PM.
Modem took approximately 5 minutes to power up.

I will do my best to maintain this log as my Rogers High Speed Internet reviews were very few and sparse.
»[Cable] Rogers -> TekSavy: Preperations?
====

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member for 21 years, 8403 visits, last login: a few hours ago
updated 1.7 years ago


ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Re: review

Hello Dustyn,

Thank you for taking the time to write a review!

We are pleased to hear that the activation went smoothly. If you ever need assistance you can post in the »/fo ··· avdirect Forum.

Welcome to the TekSavvy family!

Regards,
Shawn S

Dustyn
Premium Member
join:2003-02-26
Ontario, CAN
·Carry Telecom
·TekSavvy Cable
Asus GT-AX11000
Technicolor TC4400

1 edit

Dustyn

Premium Member

Re: review

Thank you kindly Shawn!
So far everything is running perfectly.
I made sure to add »/forum ··· avdirect to my list of forum favorites for quick access.

Review by Nanobot613 See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $71 per month (month by month)
  • Install: about 7 days
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The seven day delay in obtaining service was solely the time it took to receive the new cable modem. A Thomson DCM475 is the modem. Had service from Teksavvy since 2011; and, it is the only company I know of that lowers prices to the customer when the company receives lower prices from its supplier. I have the Cable 30 Unlimited package.

The only issues I have had are some connection issues. The customer service reps are extremely helpful and will stay with you until the issue is diagnosed and resolved. Some of which includes follow-up after the issue is resolved.

member for 15.3 years, 26 visits, last login: 1.7 years ago
lodged 1.7 years ago


Review by fink See Profile

  • Location: Toronto, ON, Canada
  • Cost Contract price not specified.
cable speed and reliability has been good overall.. better than DSL
Phone wait times are long
Very good work and planning on part of Teksavvy to do my switchover.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Switched from Teksavvy DSL (customer for 5+years) to cable because of
old, unreliable copper wiring in my ap't building. All went as planned and
d/l, u/l speeds are better than advertised.

Only minor complaint is telephone wait times are getting long... up to
20 minutes/call.
-----------------------------------------------------------------------------
I've returned to Teksavvy after being away for quite a few years. The transition from Rogers Ignite to TS 75/10 was quick and flawless. Thanks. And the phone wait times were very quick too.

member for 21.5 years, 3809 visits, last login: 1 day ago
updated 2.2 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

The Switch

Glad to see the switch went as expected. We are continuously hiring these past few months as the demand has been growing at a rate that we are attempting to keep up with.

We'll catch up, it just takes some time.

TSI JoeC
Premium Member
join:2013-07-29
Chatham, ON

TSI JoeC

Premium Member

Thank you for the kind words!

Thank you very much for taking the time to leave us a review!

We appreciate your kind words! We're glad to hear the install went as expected, with the service performing as it should!

As for the wait times to speak with someone, we understand that sometimes it can get a little busy, so we're combating that by adding some more agents on the phone for speedy service!

As always, if you have any other questions or concerns, by all means, please let us know!

Have a great night!

Regards,
TSI Joe_C
fink
join:2002-08-21
Toronto, ON

fink

Member

Back again.

Been gone too long and happy to be back with TS. See the added comment to my original post above.

Review by Wyred See Profile

  • Location: Toronto, ON, Canada
  • Cost: $100 per month
When service was reliable it was good to buy from an independent Canadian owned provider
They're at the mercy of the incumbents. Their favourable price gap has narrowed or vanished.
It was fine until chronic line issues started, then the TPIA is, unfortunately, an obstacle
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

[This very old review was updated Dec. 21/21.]

After being a TekSavvy customer for 10 years we had to cancel in November. We were on rCable and the Rogers node in our neighbourhood is a disaster. The TC4400 modem kept losing sync. After my complaints Rogers rolled trucks on 2 occasions. One Rogers tech turned out to be friendly and talkative; he said they are well aware of problems on this street and dread getting a call for here. There is insane line noise that they couldn't isolate, probably due to a number of factors. They had said they were planning to send a preventative maintenance team to spend multiple days in the area but I couldn't afford to wait. (Plus, nearby subway excavation has damaged a major Rogers artery twice.)

Throughout all this, TekSavvy was just a bystander. It's not their fault, but a key takeaway is that TSi is an option only if the incumbent's infrastructure is solid in your area. Our smooth ride ended when rCable line quality went from meh to forgetabboudit. With rCable now off the table we had to go DSL, and for now we're using the incumbent, just in case of problems: we don't need to be lumbered with a TPIA just typing in tickets from behind their keyboard.

We still support the role of TPIAs and we may switch to one of them for DSL in a year when Bell jacks up its introductory rates, if the service proves steady over 12 months.

Also, of course we never saw the mythological "preventative maintenance team" from Rogers in our neighbourhood in all those weeks since, but that's now NMP,.

member for 20.8 years, 590 visits, last login: 1.5 years ago
updated 2.2 years ago


TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

1 recommendation

TSI Jonathan

Premium Member

Thumbs up review

Hi Wyred,

Thanks for taking the time to write this very informative review for future/considering customers. I have to say this is probably one of the best personal experience and "what you need to know" review I've read so far.

We are currently running into some delays with some of our Vendors so it has been a bumpy ride for all of us. We hired about 250 employees before running into our busy "back-to-school" season. They did go through a very thorough training class before jumping on the phones. We were beefed up and ready to go but we were not expecting to run into those delays with our Vendors. As everyone can imagine, this created extra amounts of calls to come through which we did not forecast.

We been hard at work doing our best to come up with solutions for our customers. Our CEO who is very active throughout this forum and via Social Medias wrote the following blog who is also very informative and shows how much we care.

»blogs.teksavvy.com/?p=2533

We are very happy to have you as a customer for 2 years and look forward to many more. If you ever need anything or have any questions, well, you already know where to find us

Cheers,

TSI Jonathan

Review by BrianON See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $55 per month (month by month)
  • Install: about 10 days
  • No Cap
Straight forward with fees and prices. Better value/
Prices went up due to CRTC backing out of updated tariffs.
They have plans that match my usage better than Bell or Rogers.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I used Bell followed by Rogers for several years each before switching to TekSavvy cable internet. Been with TekSavvy for 7+ years and they have always offered plans with better value and kept price increases to when needed vs every year or more like with Rogers/Bell. No issues with service in years and never any underhanded practices like DNS hijacking.

I upgraded the speed several times and the modem once without any issues using online tools. Started with a Motorola SB5100 on a 3mbs down and 256kbps up plan and after all the upgrades over the years now use a TP-Link TC7650 on 10mbs down / 1mbs up plan.

member for 12.4 years, 3787 visits, last login: a few minutes ago
updated 2.3 years ago


TSILiz
Premium Member
join:2012-08-20

TSILiz

Premium Member

response to review

Hi There,

Glad to see you are happy with the connection for the most part. Concerning the disconnections, if that issue persists please either PM myself, or message us in the direct forum and we'd be glad to troubleshoot and resolve the issue.

Have a great day!
Liz

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update

Thanks for posting an update. I am glad the change went through quickly for you
TSI Andre

TSI Andre

Premium Member

Thanks for the update!!!

Review by vintagewino See Profile

  • Location: Grimsby, ON, Canada
  • Cost: $64 per month
Got the speeds I'm paying for.
Response times to get problem fixed may be BAD courtesy of the incumbent.
Works well, until you have problems. Extreme patience may be required.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update Nov. 8, 2021

No changes to reliability or connection, so that's good!

We saw another price increase (Oct 2021). Made a few changes with the incumbent last mile provider on other services, so that was able to free up a it of $$$ and return to be within budget.

Things have been REALLY quiet in regards with the CRTC & pricing. Maybe some good news next year??

* * * * * * * * * *

Update Oct. 19, 2020

Last 12 months have been interesting! The world went upside down & bass ackwards! Prices sideways, down, up.

I decided to upgrade the service from 15/2 to 40/10 for the beginning of May. Only took a day or 2, and have been very happy with it. Getting a bit better than advertised rates.

Unfortunately, with Covid compounding the legal challenges by the incumbents of the CRTC decision, the incumbents went running to Daddy Navdeep, crying about those mean, nasty, bullying IISPs & CRTC, and demanding to keep the atrociously artificially high internet/telcom rates for Canadians.

Maybe TSI was a bit too quick to allow that decrease, and reversing it just caused a lot of backlash in publicity. Then, we got the "Navdeep approved" increase. Double whammy.

Service provided is very good for price being paid. No complaints. Changing IIPS's would be silly for me.

* * * * * * * * * *

Update Oct. 1, 2019

All's been good. No genuine complaints .

With the recent adjustment of rates, only thing that happened on my package was I went from 200GB cap to unlimited, same $$$. A tad disappointing, as I was hoping for same cap + $$$ off, or a "happy medium" (maybe 400GB + $2-$3 /month less. Needs here have been relatively modest, for speed requirements & bandwidth, so sadly, the new rate plans really don't do much for me.

* * * * * * * * * *

Update Feb. 7th, 2019
All was great until ~Jan. 19th. Speeds went for a complete dump - intermittently, of course. Chat with TSI - yup, definitely abnormal! Missing channels, very odd power & SNR levels...
Went through the usual procedures, nope! A truck roll was scheduled for Jan 31st, but a more accurate time from 0800-1700 could not be given.
Well ... 25th - everything seemed to snap back to normal! truck roll was kept - guy shows up just before 1130 on the 31st. Told him what had gone on. "Oh, yeah, we fixed a nasty problem late last week about 1km up the road from your place!

All's ok now.

Only recommendation - Last mile provider should look at service requests a bit more closely, and improve communications with TPIA, especially if a problem was repaired recently in the vicinity of the TPIA client. Would also help save a possibly needless truck roll, since problem was already fixed.

* * * * * * * * * *

Update April 6th, 2018

Everything stable.

As stated, be aware the field tech from the "last mile provider" is limited in his scope to only check signal levels. If they're good. he's gone. If it's intermittent, you will be in for a long haul. The rest is up to the IISP provider.

This was a bad bump, but sailing is smooth again.

* * * * * * * * * *

Update March 21st;

Same Cogeco rep arrives Mar. 19th. He comes in, says all he can really check is signal levels, rest is up to TSI.

Well, he did find another bad connection - one he had redone going to the splitter!

So far …. no crazy piles of error logs, signals extremely stable, no more modem recycles.

Been 2+ days, so far, so good...

* * * * * * * * * *

Update March 18th.

Waiting until tomorrow for the 2nd truck roll. 1st was Feb. 24th. Intermittent loss of internet.

Why does it take 8-10 days for them to schedule a truck roll? Why didn't the last mile rep (Cogeco) even bother to take a ladder & look at the connections on the pole? No, just changed a splitter, a few connectors, and buggered off in 20 minutes.

Internet crapping out every 30 - 180 minutes now.

Poor show on both Cogeco & Teksavvy.

Waiting now until tomorrow ..........

* * * * * * * * * *

Update March 12, 2018:

Well, the first round of problems began. Many intermittent disconnects after there was a major Cogeco outage.

Lots of finger pointing, and "oh, you have a bad modem".

Well, I bought a new modem, and guess what? No difference! Took over a week before a Cogeco truck would arrive. Guy was here for all of 20 minutes, changed the splitter and several "F" connectors, and buggered off. Less than 30 minutes. Never even looked up at the pole!

No significant difference. Been getting worse. Upstream dBmV jumping all over the place, from 41 to 51+dBmV.

Sample errors (by the bazillion):
Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Warning (5) ToD request sent - No Response received;CM-MAC=60...
Error (4) Missing BP Configuration Setting TLV Type: 17.x;CM-MAC=60...
where the "x" is from 1 - 9.

Even puts me on a completely different group of downstream channels (17-24) 549-591 MHz
Normally ~495 = 54 MHz. original worked from ~447 - 489 MHz (channels 1-8??).

Ridiculous when you have to wait over a week before the owner of the "last mile" decides to respond.

Not very happy. Certainly not recommending, right now, either!!

In the meanwhile ... hope the system stays up!

* * * * * * * * * *

Update July 12th, 2017:

No real reasons to complain. "It just works!". Besides, on top of that, when you see a price drop, if that can't improve one's mood, I don't know what would! Speed is 17/2.

Can't say I have seen any outages or major slowdowns. From the speed tests (last one a few minutes ago), I'm getting what I am paying for. There's a bit of a variance on the ping times (38-219 mSec), but for my usage pattern, nothing serious. Don't need "Ridiculous Speed" or "Ludicrous Speed".

Had a giggle from the next door neighbor, a few months ago. Devout Blue with EVERYTHING. Now: no Blue at all! They switched to TSI via cable as well for internet

* * * * * * * * * *

Update Nov. 4th, 2015 (and long overdue):

All's well. Great news: no more Blue!!!

There was a loss of internet a little over a month ago for several hours, but it's impossible to blame TSI when some dumb ciuccio doesn't look where he's digging, brilliantly succeeds in severing a fiber and plunges all services from Cogeco in a HUGE area into the dark. What was interesting was that I got a far better, more credible answer from the TSI folk than from Cogeco.

About the only thing it seems I may have a problem with is upload. That seems to vary from anywhere between 1.4 to 1.7. Other times, I get the full 2.0. (1.46 a few minutes ago @ ~1915).

Yup. Happy I made the move!

* * * * * * * * * *

Update August 1st, 2015:

Been up & running on the 15/2 package. Noticed a bit of a sag during a few tests (approx 50% of rated up/down each). Seems ok right now.

The DSL is gone, and the home phone # ported off the land line 2 days ago. BELL-free at last!!
:)

* * * * * * * * * *

Update July 22nd, 2015

Well, as I mentioned on the DSL side, here's an initial report:

Cable internet was ordered June 14th, and was functional July 8th. On the 18th, the DSL was canceled, but Bhell didn't see fit to turn it off until the 21st.

The cable chap arrived on the 8th just after noon hour, and was gone in less than an hour. Did a speed test at that point, and definitely, 15/2.

Most of the speed tests I have done have been very close to the rated. speeds.

Just did a speed test a few minutes ago, & I was getting 7.0/1.4 Mind you, that was at 1940, so it would be a busy period. Pings are good.

The staff at TSI I spoke with to initiate and complete the change were most pleasant and helpful. Wait times were quite acceptable.


member for 20.6 years, 4956 visits, last login: a few hours ago
updated 2.3 years ago


TSI JoeC
Premium Member
join:2013-07-29
Chatham, ON

1 recommendation

TSI JoeC

Premium Member

Hi there!

Thank you so much for taking the time to leave this review!

We definitely appreciate your feedback and kind words!

If you ever have any questions or concerns, by all means, let us know!

Have a great day!

Regards,
TSI Joe-C

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Thank you ...

Hello vintagewino,

Thank you so much, for the kind words. If you do continue to notice something going on with your upload speed, please don't hesitate to let us know. Just pop into the direct forum with your account details and we'll be more than happy to take a look.

If you have further questions or you require assistance, please don't hesitate to let us know!

Have a great weekend!

Respectfully,
TSI Sue
piuspatel
join:2015-11-21

piuspatel

Member

Re: Thank you ...

How many times do you want me to let you know? This is may 1000 times. We are paying money. You are not providing this service free of cost. Teksavvy technician said because of 0.25 mbps uploading this is hapoening. First you guys discuss yourself and findout the issue
piuspatel

piuspatel

Member

Re: Thank you ...

Teksavvy is showing me i have used 45.6 gb bandwidth during congestive days, which is never ever possible to dowload in 18 hours of usage at maximum 6 mbps speed. 6 megabits per second means 0.75 megabytes per second means 0.00075 gb per seconds, means 0.00075x18x3600 gb per 18 hours. This means at this speed i can download maximun 48 gb in 18 hours. I count 18 hours because from 2 am to 8 pm downloads do count for bandwidth as per teksavvy. How this is possible for tow days? This means teksavvy is cheating people on bandwidth also. I can prove that i did not download this.
piuspatel

1 recommendation

piuspatel

Member

Re: Thank you ...

90 gb in two days download ? Impossible
piuspatel

piuspatel

Member

Re: Thank you ...

When i asked then simple question, how is this possible? They said go login and check. Is this the answer we customers expect from service provider ?
piuspatel

piuspatel

Member

Teksavvy forcing customer to buy higher speed

I have grandfather cable 6 cable connection. It has 6mbps download and 0.256mbps upload. It was working ok when i bought this before three years. Now they are givin me less than 0.13 mbps upload speed, which is very slow to even opening a webpage. 0.13 mbps is veryable between 0.13 to 0.02 mbps.since last year i am complaing. They sent roggers technician who check the connection upto cable its fine. They take more then hour to dianose on phone by direct connecting modem with my computer. Now they dont have excuse, so they are forcing me to move from this old package to 5 mbps download and 1 mbps upload cable 5 package having 400gb bandwidth. I said i can test this new one but can i go back to cable 6 if i do not satisfy, they said its not possible. I am so much in trouble after i trust in teksavvy. I thought they are better then bell and rogers but they are not.
piuspatel

piuspatel

Member

Re: Teksavvy forcing customer to buy higher speed

Teksavvy has wasted my 5 hours at different time, but they are not be able to resolve the issue. They are sending bubble pockets on internet so that uploading speed is too much fluctuating.
piuspatel

piuspatel

Member

Technician is saying you are getting soo much low upload speed because you have only 0.25mbps package, he said i recommend to go for higher upload speed to cable 5. My question to teksavvy is why they keep continue the cable 6 when this issue is there by charging 3 dollars more then before by keeping cap off the bandwidth to 400 gb while cable 6 has originally no bandwidth cap? And it was having unlimited downlading and there was no speed issue in biggining? I believe this is open cheating with customers. I cant trust in teksavvy.

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Re: Teksavvy forcing customer to buy higher speed

Hello piuspatel,

Very sorry for the delay in answering you here.

We want to make sure that your issue is resolved. Please post in »/forum ··· avdirect so that we can look into this with you.

We look forward to your reply, please let us know if you have any questions!

Respectfully,

TSI Sue

TSI Greg
Premium Member
join:2017-09-13
Chatham, ON

TSI Greg

Premium Member

Re: Teksavvy forcing customer to buy higher speed

Hello,

Can you please send us a DM so we can look into your issue further.
vintagewino
join:2003-07-22
Grimsby, ON

2 edits

vintagewino

Member

Re: Teksavvy forcing customer to buy higher speed

Greg, there is a note in the Teksavvy Direct (recent as of a couple of days ago). My issue has nothing to do with higher speed, as it seems this link on the review got hijacked a few years ago.

The speed I chose when I came to the cable side is more than plenty for my needs. Only reason I would ever switch to a higher speed would be if it would be the same price (or less) for a higher speed than what I have now. But until then, staying put.

My issue is the damned thing drops & resets whenever it feels like. There's another truck roll scheduled for March 19th. Very sad it takes a damned week for the last mile provider to decide to grant a look at a problem at their side for the IISP. Last cable guy never even looked at the connections at the pole (Feb. 24th).

13 pages of logs @ TD....

TSI Greg
Premium Member
join:2017-09-13
Chatham, ON

TSI Greg

Premium Member

Re: Teksavvy forcing customer to buy higher speed

After the tech leaves, please test the connection and if you are still experiencing an issue, let us know and we will need to do some more checks.

TSI Tracy
Premium Member
join:2011-12-23

TSI Tracy

Premium Member

Thank you.

Hello vintagewino I see we have a Technician Dispatched as of this morning for you. I will reach out to you later today to see how things went. We apologize for the delay the Vendor has been running into delays lately. If you need anything in the meantime please feel free to message us in the Direct forum so that we can assist you as soon as possible.
vintagewino
join:2003-07-22
Grimsby, ON

vintagewino

Member

Re: Thank you.

Hi Tracey:
He's supposed to be here between 11 & 2.
Getting worse as the week progressed. By last night, I was ballistic with the dropouts occurring - anywhere from 5 minutes to a couple of hours - how lucky do you feel?
Something happened last night about 6:30 pm. From the piles of errors/warnings/critical before, there has only been one note @ 11:10 this morning regarding a DHCP renew warning.
Downstream has settled to ~0 dBmV +/- 1.5. It was varying +/- 3.5, previously.
Upstream has remained rock solid at 42.7/42.0/43.0. This is the area that was crazy, varying anywhere from 39.0 to 52.0 on all 3 channels for no apparent reason, and would change significantly over a couple of minutes!

The last guy called about 20 minutes before he showed up. Nothing heard yet... Will let you know once I hear something.

I know intermittents are a dog to troubleshoot.

Thank you!

Joe
vintagewino

vintagewino to TSI Tracy

Member

to TSI Tracy
Hi Tracey:

Got a call from dispatch at 1300, saying the chap's running a tad late.

The chap called, and was here about 1345. Same guy from Cogeco arrived as before.

He says that basically, his only job to do is to check signal levels & repair signal related issues. He seemed to listen about my upstream problems & crazy swings.
Last time, he replaced the splitter & redid some connections, both inside & outside.
This time, he redid one of the same connections (possible intermittent short??) in the connector feeding the splitter. According to him, signal levels are allegedly great, not fluctuating.

Working so far ... we'll see...

TSI Tracy
Premium Member
join:2011-12-23

TSI Tracy

Premium Member

Re: Thank you.

Hello Vintagewino glad to hear that it is working so far. If you have any issues please let us know. Splitters and connectors can sometimes go bad causing connection issues. Fingers crossed this works for you. Thanks for the update we appreciate you keeping us in the loop. Tracy

TSI John
Premium Member
join:2014-03-14
Chatham, ON

1 edit

TSI John

Premium Member

Re: Thank you.

Hi vintagewino,

Thanks for the update! As always we appreciate the responses from our customers. It helps us to give the best possible service that we can. Please let us know if any issues pop up and we would be glad to have a look for you. Thanks again for your continued support!

Regards,

John
Customer Expeirence Manager

TSI Leanne
Premium Member
join:2013-10-25
Chatham, ON

TSI Leanne

Premium Member

Re: Thank you.

We do apologize for the issues you faced. We are glad they were aware of the problem and did end up fixing it. I can promise we are working to get more visibility from our Vendor's so we can let customers know about issues up front.
TSI Leanne

TSI Leanne

Premium Member

Re: Thank you.

We do apologize all of our rates are going towards Unlimited. Keep in mind while your usage may not be changing yet, more and more applications are running at 4K or consistently connected Online. You will start to use more if you mean to or not. Also, note that some of our higher packages are lower making them more reasonable if you were ever looking into faster speeds they are much more affordable! Otherwise, the only way to reduce your rate would be a slower speed option that is cheaper if available.

Review by bartman See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $81 per month
  • Install: about 7 days
  • No Cap
decent price, good reliability, great customer service, real human technical support, IPv6 support
price slowly going up, do not own their network, no plan to provide service on FTTH
good service for the price
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Over the last 20 years, I have been a customer of Bell, Rogers, and TekSavvy. From the three, I have never had a bad technical support call with TekSavvy, and cannot remember a good experience with the other two.

TekSavvy offers native IPv6 over PPPoE and Cable, which I am dependent on.

Speeds are decent, but not the best as TekSavvy does not over Fiber to the Home in my area.

Like everything else, the monthly bill has been creeping up slowly, but the costs are still competative.

member for 14.3 years, 22 visits, last login: 2.3 years ago
lodged 2.3 years ago


Review by drazem See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $67 per month
Reliable service
No lite package options, no packages below 30mbps, forced Unlimited upgrade
They just don't offer anything for lighter users anymore
Connection Reliability:
Tech Support:
Services:
Value for money:

This is my story of being forced into too much Internet and Teksavvy no longer offering anything for light users.

Back in summer of 2019, I upgrade my Teksavvy account, which I've had since 2010. I was ditching my landline phone for a VOIP phone, TekTalk. My apartment is very old and the phone lines are very old. The line had already died on three separate occasions requiring frustrating co-ordination between Teksavvy, Bell and my apartment complex all without having a working phone. These outages lasted several days. (Not Teksavvy's fault just old building headaches.)

So, for a VOIP phone to work smoothly, I had to jump from my Cable 5 Lite (200 GB limit) package at $25/month to something a little more robust: the Cable 30 Lite (200 GB limit) at $47/month. That was the next cheapest package and I went with it ultimately paying a little more (about $5/month) for the faster Internet and VOIP than I did for the landline and Cable 5 Lite combo. I could live with that if it meant my phone worked.

The upgrade was made. Everything was good. Phone was working. A month or so after I made the change, Teksavvy announced a victory with the CRTC and they would now be offering me a cheaper package. New price: $45/month. Woo! As a bonus for the victory, I would go from a Lite to an Unlimited package at no extra cost to me. Cool even though I don't need unlimited downloading and I've never been interested in unlimited downloading. I rarely use 50% of the 200 GB monthly cap I had on the Lite packages. However, it was a free upgrade and, I must stress this, I HAD NO CHOICE ANYWAY.

Then the CRTC reversed course a few months later. Teksavvy was forced to hike their price. It sucked. I want to be clear that this was NOT Teksavvy's fault and I don't blame them for this. New price: $50/month. Not horrible, but worse than where I was when I switched initially. I was okay with this until... it was hiked AGAIN. New price: $60/month. Yeah, now this is getting a bit much. Time to look at dropping the unlimited or going with a slower package and a different phone.

But wait! In forcing everyone to Unlimited, Teksavvy removed all Lite options on all available packages. I now had no choice but to pay for an Unlimited package that I do not need. Further to that, they removed their Cable 5 Lite package and any package under 30mbps, so even if I decided to ditch the VOIP phone, I would still be stuck paying for too much Internet that I don't need if I stick with Teksavvy. To top it off, they announced today ANOTHER price hike today! New price: $63/month.

Bottom line: Teksavvy simply offers no choice for light users. They did in the past, I had one, but then they forced an upgrade to Unlimited and removed all the under 30mbps packages. That was their doing. I'm stuck paying for more Internet than I could ever need. I'm tired of this and I'm looking for another provider.

(To be clear, Teksavvy does have one lite package but it's DSL 6 Lite and remember: old apartment with wonky phone lines. Been down that road many years ago and it's why I have cable Internet now.)

member for 2.5 years, driveby review (so far)
updated 2.5 years ago


Review by ohzopants See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $68 per month
  • Install: about 10 days
I get the full speed I pay for and a nice big data cap
Tech support is like talking to a brick wall even when the problem is 100% on their end.
They used to be great. I'd try a different TPIA at this point.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I get exactly what I was sold, consistently. 15/1 for for 42.95$/month. There is no throttling at all on my line anymore.

There are occasional slow downs on some evenings, but it always remains usable.

I transferred over from Rogers and Rogers chose to disconnect me completely instead; it took about 10 days to get me reconnected by them.

I'm using a DOCSIS 2.0 modem (Webstar) that I already owned so I can't comment on the modems available from Teksavvy.

I have not needed tech support to date, so I can't comment there.

UPDATE - 2012/03/26: After about a year of service I can safely say that it still rocks. The monthly rate has gone up a bit (mostly due to the CRTC, now at 46.95$/month before tax), but my download speed's been upped twice so far: first 15Mbps to 24Mbps, and then again from 24Mbps to 28Mbps. Still haven't needed technical service of any kind, so still no comments there.

UPDATE - 2013/11/20: I recently purchased a new house and despite the annoyance of having to fully cancel my account and to formally open a new one (along with all the associated fees), the process went smoothly and I had fully functional internet on the day that it was promised.

UPDATE - 2015/03/11: Still getting solid service. I haven't had to talk to anyone at Teksavvy in years now because I consistently get the speeds I pay for and I actually cannot remember the last time I had a technical issue on their end (router problems are my own fault/responsibility) which is probably the best thing I can say about them. I was able to upgrade my service tier myself using their web portal about 6 months ago and that went smoothly: the change I requested was implemented at the time I requested it.

UPDATE - 2021/08/23: Technical support is an insulting, condescending disaster. Even after being provided proof that I am not getting the speeds I'm paying for to my modem, they continue to demand onerous testing on my end because they refuse to believe they are at fault. So... if ever they have a problem, they'll just blame your equipment and refuse to escalate the ticket. And all this so I can pay $15/month more than Ebox is charging for the same speed.

member for 15.8 years, 2771 visits, last login: 2.4 years ago
updated 2.5 years ago


TSI JonD
Premium Member
join:2013-07-29
Chatham, ON

TSI JonD

Premium Member

Review

Hello ohzopants,

Thank you so much for the review! We're always happy to see customers are enjoying our services and we're thrilled to see that after years with us you haven't had any service issues!

If you ever have any questions or concerns, please do not hesitate to reach out to us here on our DSLReports Direct forum! We're always happy to be of assistance!

Best regards,
Jon

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update

Thanks for keeping your review up to date! Glad to hear things are still going well.