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This is my 15 year review of Teksavvy, its the same old review as usual, nothing has changed in 15 years, I use their service, they charge my credit card every month, I pay the credit card bill every month, theres no drama, no billing problems and no tech problems, there is the odd outage, but its usually Rogers problem, I don't even have to think about Teksavvy for the simple reason they have been reliable, billing is always the same and no bullshit. Just a tip if your planning on moving to Teksavvy and bringing your modem over from your old cable internet carrier, make sure the modem is on Teksavvy's list of usable modems, then call your old carrier and tell them to release the modem, if your not sure of what releasing a modem is, look it up its not hard, this will pave way to a smooth transition. member for 21.1 years, 1107 visits, last login: 122 days ago updated 1.3 years ago
I'VE LEFT TEKSAVVY AND MOVED ON TO CARRY TELECOM. (REVIEW FOR CARRY TELECOM PENDING) THERE IS NO LONGER A REASON FOR ME TO CONTINUE USING THEM AS THEY ARE ALMOST AS EXPENSIVE AS ROGERS. NO HARD FEELINGS. - WEDNESDAY, SEPTEMBER 29, 2021 4:49PM EASTERN STANDARD TIME - !!! MY SWITCH TO OXIO WAS AN ABSOLUTE DISASTER !!! ==================================== Oxio offers very attractive pricing and I wanted to take the chance with them. This was a mistake that I'll be hard pressed to make again... I waited until the TekSavvy connection was fully terminated, got my notification that my Oxio services are now activated... but I had no internet for over 4 days. I worked with Oxio over those 4 days providing modem logs, stats, connection details, TCP/IP settings changing from manual to auto config, using the provided Eero router, not using the provided Eero router, using my router, not using my router... and finally just a straight direct connection from the modem to the PC. Still no internet. Keep in mind, you have to do customer support all through e-mail or realtime Facebook Messenger. I was aware of this when choosing Oxio. I think there MAY be a phone number... but that's not how they deal with support requests. And I have to admit, their tech support is pretty good as they are really responsive when contacting them through Facebook Messenger. They usually answer within minutes. So oddly enough the provided modem syncs and obtains an IP address, but it's not being routed to my computer. I have a suspicion that I'm just not gaining access to the network because Rogers is just not making it a priority. Should just be a simple flip of the switch to enable remote access on the network. Oxio contacted Rogers numerous times about it and the normal hard modem resets were requested and performed... But sadly still no internet access. "Connected, No Internet Access." I contacted Rogers knowing they would not be able to help me, but their tech gave me some limited info. He stated that their is an account under my name with them for Oxio, and that it may not be working because they have not been provided full customer account information. Rogers stated that they only have limited access to 3rd party TPIA accounts so, they did not really know and that it's Oxio's responsibility. The only choice I have now is to go back to Rogers or TekSavvy on my existing cable line. Rogers is far too expensive in my opinion. And I'm not willing to gamble again with another new 3rd party TPIA service just because the price looks substantially better. But... I am willing to go back to TekSavvy as I know it worked and it worked well at my residence. Not saying Oxio won't work or isn't a good choice for anyone else with rCable... I certainly wanted it to work, but it never once worked for me. All I did was wait until I was told the existing connection was terminated, removed the old modem, and connected the new modem. No other changes. Why wouldn't it work? I had no ETA on when I WOULD get internet access back... if even at all. Cancelled Oxio Sunday and ordered TekSavvy 75/10 the same day. Activation date: 09/29/2021 2:00 - 4:00PM Activated Remotely: 2:30PM Modem connected perfectly on first boot. I'm glad I left TekSavvy on good terms as I had no problems coming back. I was without internet for nearly a week. The withdrawal and frustration was intense! Interesting to discover that I'm managing to save a few bucks on my 75/10 plan too. I didn't realize I was paying a little bit more money on my grandfathered 60/10 plan with the Thompson DCM476. I purchased a brand new modem from TekSavvy directly to support the 75/10 plan as the DCM476 as Rogers won't allow higher speeds with this modem. (The modem officially will at higher speeds but Rogers refuses to grant those higher speed profiles) Staying with what works well, TekSavvy. Lesson learned. - THURSDAY, SEPTEMBER 09, 2021 12:47AM EASTERN STANDARD TIME - LAST MONTH OF SERVICE ================ Made the decision today to leave TekSavvy shortly after receiving TekSavvy's price increase of $3.00/month. With not as much income coming in due to Covid-19, I've had to search elsewhere for something more reasonable. Covid-19 has impacted the automotive sector hard with the global microchip shortage and as a result, it's becoming difficult to achieve a 40hr week of pay. I've already had to cancel my TekSavvy IPTV service to save a bit of money, but after receiving the notice through e-mail from TekSavvy that they are increasing my bill another $3.00/month, I'm not willing to settle on another price hike. I realize that it's not TekSavvy's fault here and that the CRTC's latest mind blowing judgement reversal has forced TekSavvy's hand. I understand they are a business too a they need to make profit and currently are struggling too, but I too now need to take action to held keep my internet cost down. So starting September 22, 2021 my 60/10 unlimited service will be officially disconnected. In place I will be transferring my rCable service to Oxio. They are offering a free cable modem and Eero wi-fi router (not planning on using the latter as I have a wi-fi router) with a 75/10 speed profile for $50/month. A tiny speed increase all while saving around $20/month without losing anything! SIDE NOTE: The following may be a useful tip to anyone who has been with TekSavvy a long while and needs a bit of a break in price. I will mention that before cancelling I was offered an unexpected $10/month off my currently priced TekSavvy internet service for the next 6 months. However, after the 6 months have passed, the price would go back up to the standard price plan rate. At first I thought it was an attractive offer (and it could be to those who can't get any other service), but this just wouldn't help me in the long run when I can get Oxio unlimited internet $20 bucks cheaper with a slightly higher speed profile included. I say it was "unexpected" because I didn't think a 3rd party TPIA could offer discounts on internet packages? I thought that old threatening to cancel tactic only worked with Robbers and Bell? If I find that Oxio can't deliver the goods, I would consider coming back to TekSavvy. But at this point in time, even Rogers and Bell can now offer better more attractive price plans.... and I just hate this! It's just a shame as I've been with TekSavvy for over 6 years and I love the TPIA concept. I blame the CRTC for making such an incredibly stupid and unfair decision siding with the big ISPs. We'll see how things go. Wish me luck? No hard feelings TekSavvy! === END TRANSMISSION === - SUNDAY, MARCH 21, 2021 1:30AM EASTERN STANDARD TIME - CONNECTION DROP OUTS ON WEEKENDS: =========================== - Decided to make some configuration changes to the Linksys WRT3200ACM router running OpenWRT to see if it will assist in re-establishing a dropped modem connection. A router configured for auto DHCP out of the box should always just work, and not require any tweaking to re-establish a dropped connection. However, I noticed a few advanced settings within the router (OpenWRT) that may assist in keeping the connection stable and alive if the WAN connection drops again. If the WAN connection happens to drop again and my router configuration changes fix the issue with no longer being able to access the internet, I will post back an update specifying what those applied changes were. So far since the configuration changes, there has not been a dropped modem connection issue since March 01, 2021. - TUESDAY, FEBRUARY 09, 2021 6:19PM EASTERN STANDARD TIME - CHANGES: ======= - Sometime between 2015-2020 upgraded to the maximum supported speed profile on the Technicolor DCM476 which is 60/10 unlimited. (Now grandfathered) CONNECTION DROP OUTS ON WEEKENDS: =========================== - There is something really irritating that has been going on with the connection dropping out during the very early hours of the morning. And I have my suspicions that this may have been happening when I was with Rogers on different hardware too. It usually occurs anywhere between Friday through Sunday in the time window of 12:30am - 4:30am at the latest. The only thing I can assume is happening is that Rogers/TekSavvy is doing some kind of network maintenance. What's irritating about it is how frequent it is and how their is no notification from Rogers/TekSavvy that this is going to occur. It can happen anywhere from once a week to once every 2nd or 3rd week of the month. I have called TekSavvy to inquire about why this is happening, but they have no record of any type of maintenance or drop out occurring. I find it very hard to believe that it's my specific connection as I've managed to isolate the 3 days and time window of when this occurs. It's really frustrating to me because of the shift work I do, so sometimes I use the connection during that dropout time frame. Even if the connection say drops around 1:00am and manages to come back up automatically in say 20minutes, there is absolutely no guarantee it will stay up. It can drop again multiple times until after 4:30am when it then decides to remain rock solid until say the next weekend or 2 or 3 weekends later. So much for doing my best to keep this review up to date... haha (5+yrs later) ==== - MONDAY, MARCH 03, 2015 5:24PM EASTERN STANDARD TIME - Disconnected from the Rogers High Speed network on March 08, 2015 at 11:36AM. (A little unhappy about that as I expected a midnight cut off) Motorolla SURfboard SB5100 logs indicated that the device was no longer authorized at the specified time. TekSavvy 30/10 plan 400GB /month (unlimited between 2:00am - 8:00am) went live sometime during the day of Monday, March 09, 2015. Activation window: 8:00am - 5:00pm A remote TPIA switch which did not require me to me home and was done all on TekSavvys end after Rogers handed over control. As to what time I am unsure as I was at work until 3:00PM. Swapped out old SB5100 and installed the Technicolor DCM476 when I got home. Powered up modem and installation was complete and I was online around 4:45PM. Modem took approximately 5 minutes to power up. I will do my best to maintain this log as my Rogers High Speed Internet reviews were very few and sparse. »[Cable] Rogers -> TekSavy: Preperations? ==== Attachments: member for 21 years, 8403 visits, last login: a few hours ago updated 1.7 years ago
The seven day delay in obtaining service was solely the time it took to receive the new cable modem. A Thomson DCM475 is the modem. Had service from Teksavvy since 2011; and, it is the only company I know of that lowers prices to the customer when the company receives lower prices from its supplier. I have the Cable 30 Unlimited package. The only issues I have had are some connection issues. The customer service reps are extremely helpful and will stay with you until the issue is diagnosed and resolved. Some of which includes follow-up after the issue is resolved. member for 15.3 years, 26 visits, last login: 1.7 years ago lodged 1.7 years ago
Switched from Teksavvy DSL (customer for 5+years) to cable because of old, unreliable copper wiring in my ap't building. All went as planned and d/l, u/l speeds are better than advertised. Only minor complaint is telephone wait times are getting long... up to 20 minutes/call. ----------------------------------------------------------------------------- I've returned to Teksavvy after being away for quite a few years. The transition from Rogers Ignite to TS 75/10 was quick and flawless. Thanks. And the phone wait times were very quick too. member for 21.5 years, 3809 visits, last login: 1 day ago updated 2.2 years ago
[This very old review was updated Dec. 21/21.] After being a TekSavvy customer for 10 years we had to cancel in November. We were on rCable and the Rogers node in our neighbourhood is a disaster. The TC4400 modem kept losing sync. After my complaints Rogers rolled trucks on 2 occasions. One Rogers tech turned out to be friendly and talkative; he said they are well aware of problems on this street and dread getting a call for here. There is insane line noise that they couldn't isolate, probably due to a number of factors. They had said they were planning to send a preventative maintenance team to spend multiple days in the area but I couldn't afford to wait. (Plus, nearby subway excavation has damaged a major Rogers artery twice.) Throughout all this, TekSavvy was just a bystander. It's not their fault, but a key takeaway is that TSi is an option only if the incumbent's infrastructure is solid in your area. Our smooth ride ended when rCable line quality went from meh to forgetabboudit. With rCable now off the table we had to go DSL, and for now we're using the incumbent, just in case of problems: we don't need to be lumbered with a TPIA just typing in tickets from behind their keyboard. We still support the role of TPIAs and we may switch to one of them for DSL in a year when Bell jacks up its introductory rates, if the service proves steady over 12 months. Also, of course we never saw the mythological "preventative maintenance team" from Rogers in our neighbourhood in all those weeks since, but that's now NMP,. member for 20.8 years, 590 visits, last login: 1.5 years ago updated 2.2 years ago
I used Bell followed by Rogers for several years each before switching to TekSavvy cable internet. Been with TekSavvy for 7+ years and they have always offered plans with better value and kept price increases to when needed vs every year or more like with Rogers/Bell. No issues with service in years and never any underhanded practices like DNS hijacking. I upgraded the speed several times and the modem once without any issues using online tools. Started with a Motorola SB5100 on a 3mbs down and 256kbps up plan and after all the upgrades over the years now use a TP-Link TC7650 on 10mbs down / 1mbs up plan. member for 12.4 years, 3787 visits, last login: a few minutes ago updated 2.3 years ago
Update Nov. 8, 2021 No changes to reliability or connection, so that's good! We saw another price increase (Oct 2021). Made a few changes with the incumbent last mile provider on other services, so that was able to free up a it of $$$ and return to be within budget. Things have been REALLY quiet in regards with the CRTC & pricing. Maybe some good news next year?? * * * * * * * * * * Update Oct. 19, 2020 Last 12 months have been interesting! The world went upside down & bass ackwards! Prices sideways, down, up. I decided to upgrade the service from 15/2 to 40/10 for the beginning of May. Only took a day or 2, and have been very happy with it. Getting a bit better than advertised rates. Unfortunately, with Covid compounding the legal challenges by the incumbents of the CRTC decision, the incumbents went running to Daddy Navdeep, crying about those mean, nasty, bullying IISPs & CRTC, and demanding to keep the atrociously artificially high internet/telcom rates for Canadians. Maybe TSI was a bit too quick to allow that decrease, and reversing it just caused a lot of backlash in publicity. Then, we got the "Navdeep approved" increase. Double whammy. Service provided is very good for price being paid. No complaints. Changing IIPS's would be silly for me. * * * * * * * * * * Update Oct. 1, 2019 All's been good. No genuine complaints . With the recent adjustment of rates, only thing that happened on my package was I went from 200GB cap to unlimited, same $$$. A tad disappointing, as I was hoping for same cap + $$$ off, or a "happy medium" (maybe 400GB + $2-$3 /month less. Needs here have been relatively modest, for speed requirements & bandwidth, so sadly, the new rate plans really don't do much for me. * * * * * * * * * * Update Feb. 7th, 2019 All was great until ~Jan. 19th. Speeds went for a complete dump - intermittently, of course. Chat with TSI - yup, definitely abnormal! Missing channels, very odd power & SNR levels... Went through the usual procedures, nope! A truck roll was scheduled for Jan 31st, but a more accurate time from 0800-1700 could not be given. Well ... 25th - everything seemed to snap back to normal! truck roll was kept - guy shows up just before 1130 on the 31st. Told him what had gone on. "Oh, yeah, we fixed a nasty problem late last week about 1km up the road from your place! All's ok now. Only recommendation - Last mile provider should look at service requests a bit more closely, and improve communications with TPIA, especially if a problem was repaired recently in the vicinity of the TPIA client. Would also help save a possibly needless truck roll, since problem was already fixed. * * * * * * * * * * Update April 6th, 2018 Everything stable. As stated, be aware the field tech from the "last mile provider" is limited in his scope to only check signal levels. If they're good. he's gone. If it's intermittent, you will be in for a long haul. The rest is up to the IISP provider. This was a bad bump, but sailing is smooth again. * * * * * * * * * * Update March 21st; Same Cogeco rep arrives Mar. 19th. He comes in, says all he can really check is signal levels, rest is up to TSI. Well, he did find another bad connection - one he had redone going to the splitter! So far …. no crazy piles of error logs, signals extremely stable, no more modem recycles. Been 2+ days, so far, so good... * * * * * * * * * * Update March 18th. Waiting until tomorrow for the 2nd truck roll. 1st was Feb. 24th. Intermittent loss of internet. Why does it take 8-10 days for them to schedule a truck roll? Why didn't the last mile rep (Cogeco) even bother to take a ladder & look at the connections on the pole? No, just changed a splitter, a few connectors, and buggered off in 20 minutes. Internet crapping out every 30 - 180 minutes now. Poor show on both Cogeco & Teksavvy. Waiting now until tomorrow .......... * * * * * * * * * * Update March 12, 2018: Well, the first round of problems began. Many intermittent disconnects after there was a major Cogeco outage. Lots of finger pointing, and "oh, you have a bad modem". Well, I bought a new modem, and guess what? No difference! Took over a week before a Cogeco truck would arrive. Guy was here for all of 20 minutes, changed the splitter and several "F" connectors, and buggered off. Less than 30 minutes. Never even looked up at the pole! No significant difference. Been getting worse. Upstream dBmV jumping all over the place, from 41 to 51+dBmV. Sample errors (by the bazillion): Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Warning (5) ToD request sent - No Response received;CM-MAC=60... Error (4) Missing BP Configuration Setting TLV Type: 17.x;CM-MAC=60... where the "x" is from 1 - 9. Even puts me on a completely different group of downstream channels (17-24) 549-591 MHz Normally ~495 = 54 MHz. original worked from ~447 - 489 MHz (channels 1-8??). Ridiculous when you have to wait over a week before the owner of the "last mile" decides to respond. Not very happy. Certainly not recommending, right now, either!! In the meanwhile ... hope the system stays up! * * * * * * * * * * Update July 12th, 2017: No real reasons to complain. "It just works!". Besides, on top of that, when you see a price drop, if that can't improve one's mood, I don't know what would! Speed is 17/2. Can't say I have seen any outages or major slowdowns. From the speed tests (last one a few minutes ago), I'm getting what I am paying for. There's a bit of a variance on the ping times (38-219 mSec), but for my usage pattern, nothing serious. Don't need "Ridiculous Speed" or "Ludicrous Speed". Had a giggle from the next door neighbor, a few months ago. Devout Blue with EVERYTHING. Now: no Blue at all! They switched to TSI via cable as well for internet * * * * * * * * * * Update Nov. 4th, 2015 (and long overdue): All's well. Great news: no more Blue!!! There was a loss of internet a little over a month ago for several hours, but it's impossible to blame TSI when some dumb ciuccio doesn't look where he's digging, brilliantly succeeds in severing a fiber and plunges all services from Cogeco in a HUGE area into the dark. What was interesting was that I got a far better, more credible answer from the TSI folk than from Cogeco. About the only thing it seems I may have a problem with is upload. That seems to vary from anywhere between 1.4 to 1.7. Other times, I get the full 2.0. (1.46 a few minutes ago @ ~1915). Yup. Happy I made the move! * * * * * * * * * * Update August 1st, 2015: Been up & running on the 15/2 package. Noticed a bit of a sag during a few tests (approx 50% of rated up/down each). Seems ok right now. The DSL is gone, and the home phone # ported off the land line 2 days ago. BELL-free at last!! :) * * * * * * * * * * Update July 22nd, 2015 Well, as I mentioned on the DSL side, here's an initial report: Cable internet was ordered June 14th, and was functional July 8th. On the 18th, the DSL was canceled, but Bhell didn't see fit to turn it off until the 21st. The cable chap arrived on the 8th just after noon hour, and was gone in less than an hour. Did a speed test at that point, and definitely, 15/2. Most of the speed tests I have done have been very close to the rated. speeds. Just did a speed test a few minutes ago, & I was getting 7.0/1.4 Mind you, that was at 1940, so it would be a busy period. Pings are good. The staff at TSI I spoke with to initiate and complete the change were most pleasant and helpful. Wait times were quite acceptable. member for 20.6 years, 4956 visits, last login: a few hours ago updated 2.3 years ago
Over the last 20 years, I have been a customer of Bell, Rogers, and TekSavvy. From the three, I have never had a bad technical support call with TekSavvy, and cannot remember a good experience with the other two. TekSavvy offers native IPv6 over PPPoE and Cable, which I am dependent on. Speeds are decent, but not the best as TekSavvy does not over Fiber to the Home in my area. Like everything else, the monthly bill has been creeping up slowly, but the costs are still competative. member for 14.3 years, 22 visits, last login: 2.3 years ago lodged 2.3 years ago
This is my story of being forced into too much Internet and Teksavvy no longer offering anything for light users. Back in summer of 2019, I upgrade my Teksavvy account, which I've had since 2010. I was ditching my landline phone for a VOIP phone, TekTalk. My apartment is very old and the phone lines are very old. The line had already died on three separate occasions requiring frustrating co-ordination between Teksavvy, Bell and my apartment complex all without having a working phone. These outages lasted several days. (Not Teksavvy's fault just old building headaches.) So, for a VOIP phone to work smoothly, I had to jump from my Cable 5 Lite (200 GB limit) package at $25/month to something a little more robust: the Cable 30 Lite (200 GB limit) at $47/month. That was the next cheapest package and I went with it ultimately paying a little more (about $5/month) for the faster Internet and VOIP than I did for the landline and Cable 5 Lite combo. I could live with that if it meant my phone worked. The upgrade was made. Everything was good. Phone was working. A month or so after I made the change, Teksavvy announced a victory with the CRTC and they would now be offering me a cheaper package. New price: $45/month. Woo! As a bonus for the victory, I would go from a Lite to an Unlimited package at no extra cost to me. Cool even though I don't need unlimited downloading and I've never been interested in unlimited downloading. I rarely use 50% of the 200 GB monthly cap I had on the Lite packages. However, it was a free upgrade and, I must stress this, I HAD NO CHOICE ANYWAY. Then the CRTC reversed course a few months later. Teksavvy was forced to hike their price. It sucked. I want to be clear that this was NOT Teksavvy's fault and I don't blame them for this. New price: $50/month. Not horrible, but worse than where I was when I switched initially. I was okay with this until... it was hiked AGAIN. New price: $60/month. Yeah, now this is getting a bit much. Time to look at dropping the unlimited or going with a slower package and a different phone. But wait! In forcing everyone to Unlimited, Teksavvy removed all Lite options on all available packages. I now had no choice but to pay for an Unlimited package that I do not need. Further to that, they removed their Cable 5 Lite package and any package under 30mbps, so even if I decided to ditch the VOIP phone, I would still be stuck paying for too much Internet that I don't need if I stick with Teksavvy. To top it off, they announced today ANOTHER price hike today! New price: $63/month. Bottom line: Teksavvy simply offers no choice for light users. They did in the past, I had one, but then they forced an upgrade to Unlimited and removed all the under 30mbps packages. That was their doing. I'm stuck paying for more Internet than I could ever need. I'm tired of this and I'm looking for another provider. (To be clear, Teksavvy does have one lite package but it's DSL 6 Lite and remember: old apartment with wonky phone lines. Been down that road many years ago and it's why I have cable Internet now.) member for 2.5 years, driveby review (so far) updated 2.5 years ago
I get exactly what I was sold, consistently. 15/1 for for 42.95$/month. There is no throttling at all on my line anymore. There are occasional slow downs on some evenings, but it always remains usable. I transferred over from Rogers and Rogers chose to disconnect me completely instead; it took about 10 days to get me reconnected by them. I'm using a DOCSIS 2.0 modem (Webstar) that I already owned so I can't comment on the modems available from Teksavvy. I have not needed tech support to date, so I can't comment there. UPDATE - 2012/03/26: After about a year of service I can safely say that it still rocks. The monthly rate has gone up a bit (mostly due to the CRTC, now at 46.95$/month before tax), but my download speed's been upped twice so far: first 15Mbps to 24Mbps, and then again from 24Mbps to 28Mbps. Still haven't needed technical service of any kind, so still no comments there. UPDATE - 2013/11/20: I recently purchased a new house and despite the annoyance of having to fully cancel my account and to formally open a new one (along with all the associated fees), the process went smoothly and I had fully functional internet on the day that it was promised. UPDATE - 2015/03/11: Still getting solid service. I haven't had to talk to anyone at Teksavvy in years now because I consistently get the speeds I pay for and I actually cannot remember the last time I had a technical issue on their end (router problems are my own fault/responsibility) which is probably the best thing I can say about them. I was able to upgrade my service tier myself using their web portal about 6 months ago and that went smoothly: the change I requested was implemented at the time I requested it. UPDATE - 2021/08/23: Technical support is an insulting, condescending disaster. Even after being provided proof that I am not getting the speeds I'm paying for to my modem, they continue to demand onerous testing on my end because they refuse to believe they are at fault. So... if ever they have a problem, they'll just blame your equipment and refuse to escalate the ticket. And all this so I can pay $15/month more than Ebox is charging for the same speed. member for 15.8 years, 2771 visits, last login: 2.4 years ago updated 2.5 years ago
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