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Review by Bugblndr  - Location: Burlington,ON
- Cost: $40 per month (month by month)
- Install: about 1 days
Good "Always up, always full speed, fast install"
Bad "None thus far"
Overall "Bigger cap and a cheaper price than Cogeco"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)
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I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away.
I've had zero downtime and always my full speed since day 1.
Update: Full speed continues to be in effect 24/7. Instead of 2 Mb up, I've been increased to 10 Mb up, all at the same price as before.
member for 3.5 years, 1663 visits, last login: a few hours ago
updated 1 days ago
Comments:
 | | Your Review Thank you for your review.
Its great to hear that your beta service is going better than you expected and with little/no downtime is always great.
We hope that you continue enjoying the services and appreciate your feedback on the Beta services. | |
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| Review by MikeyPC - Location: Gatineau,QC
- Cost: $55 per month
- Install: about 2 days
Good "Great speeds, friendly service"
Bad "Nothing yet"
Overall "Great alternative to the big telecoms"
| Pre Sales information:
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(ratings above consensus)
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Called to set up the connection about 2 weeks before the move. Was able to get a date for 2 days after the move. Technician showed up bright and early, was very friendly. He asked where I would like it installed, and he made it happen. Tucked the wires neatly along the wall, made sure there was a great signal and even showed me the signal levels to ensure I was happy.
Modem took about 10 minutes to set itself up and after that I was surfing at 31/10. Looks like Videotron gives a little extra speed to ensure we get the speeds we're paying for unlike Rogers where it's almost always under the profile speeds.
Thanks TekSavvy!
note: I will update this if anything happens in the future
member for 80 days, 52 visits, last login: a few hours ago
lodged 2 days ago
Comments:
| | Review Hi MikeyPC,
Thanks for the great review! Very happy to hear that everything went well! We are definitely happy to have you as a customer and if you have any questions or concerns, please feel free to let us know.
Cheers,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Review by pldube - Location: Quebec,QC
- Cost: $135 per month
- Install: about 14 days
Good "illimité!"
Bad "rien trouver encore de mauvais chez TSI"
| Pre Sales information:
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(ratings match consensus)
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Après 12 ans chez Vidéotron, j'ai fais le meilleure changement possible ! 30 Mbits illimité! 3x plus rapide et 6$ moins cher que le 8 Mbits illimité du Vidéotron Affaire.
Update 2013: Augmentation de 20$ quand les autres ont seulement 3$ d'augmentation pour le même forfait (vitesse et limite)
member for 2.3 years, 366 visits, last login: 3 days ago
updated 3 days ago
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:16 | Merci Bonjour,
Merci pour le mise à jour sur votre revue. Pouvez-vous s'il vous plaît préciser si vous dites votre taux a augmenté de 20 $ avec nous ou si Vidéotron l'on fait?
Merci,
Andre | |
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| Review by kimks3 - Location: Richmond Hill,ON
- Cost: $39 per month
Good "Pre-sales info is decent, depending on the rep you speak with"
Bad "Anything and everything is Rogers' fault."
Overall "My 25/2 mbps plan has been 0/0 mbps for the past week"
| Pre Sales information:
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Connection Reliability:
Tech Support:
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Value for money:
(ratings well below consensus)
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Warning: Incoming wall of text:
I've lurked on DSLR for the past several months in search of an ISP to replace Bell, who are still offering a paltry 6Mbit connection in my neighborhood, with caps that are nothing short of pathetic. Since I don't have a landline, cable is what I chose to go with, and Teksavvy's favorable reviews made me sign up with them some 2+ weeks ago.
My install date was set for today, December 1st, and I contacted Bell to terminate my DSL connection on this date, but only after checking and re-checking with Teksavvy to ensure that: (a) the connection will be ready for use upon completion of installation, and (b) the technician would be able to install a new coax jack in the house, as the only one we have is hooked up to a satellite dish. Both the TV provider and TSI reps recommended that a splitter/joiner not be used.
(By the way, I did not have to give Bell 30 day notice as there is an upcoming price increase and I was able to cancel the service on a date of my choosing, per their terms of service, since I did not agree with their changes)
Anyway, the Rogers tech arrived at 2:30pm, only calling me once he was right outside my house. No big deal; he entered and after taking one look at where I had planned to connect the modem, he told me that it wouldn't be possible because there was only one coax jack, and he did not have to (read: did not want to) do any drilling/fishing of wires, saying it was "not on the work order".
He claims that since I was not a Rogers customer and with a reseller, I would have to pay $125(!!) if I wanted him to install a new jack in the wall. Not only was he extremely rude, but he also had the audacity to tell me I would be better off using Bell, saying that the best he could do is connect the modem in my basement. I obviously declined as all my other devices requiring hardwire Ethernet connections are on the ground and upper floors.
He left after all of five minutes, but did say he would be in the area and told me to call if I worked something out with Teksavvy or I chose to pay the $125.
I first called my television provider, who said that they would send out a tech first thing tomorrow (Dec 2nd) to install a separate jack for their dish at no charge (excellent support considering this provider is "Bhell"). They said I was free to have Teksavvy rewire my current jack with their network, which shouldn't be hard since I had Rogers cable TV up until just 2 months ago, and all the wiring is still in my basement.
I called the technician and he said he would revisit to hook up the current jack for use with TSI. He mentioned something about checking his work order, then hung up as I asked what time he will arrive by. That was the last I heard from this technician and he never did return. All calls since have gone to voicemail.
I contacted Teksavvy, and was told that the technician should have installed a new connector, and the fact that they did not was "unfortunate". Rogers support of course wasn't willing to help since I was not their customer.
Teksavvy tells me that they are not permitted to contact the technician or even speak to anyone at dispatch. I was offered a new install date on the 4th which was the earliest day possible. Every time I had a problem with Bell, they would send someone out the next day, even on Sundays.
The fact that I will have no internet for 4 days was, again, "unfortunate". I spoke with a supervisor who offered me a whole ten dollars for the inconvenience. Refund on the $65 installation fee? Sorry, not available. TSI was kind enough to let me know that the second technician will be sent at no charge. Wonderful.
I can't wait to get my cellular bill after 4 days of tethering by a household of 5, not to mention I will have to take a day off to sit around at home for another tech on the 4th, who might maybe sorta do the job this time, if they feel like it. If they don't, I guess I'll be in the dark for another few days and get ten bucks off my bill to make up for it.
Since I don't trust Teksavvy telling me that the new technician (who may very well be the same guy from today) will install the jack and run a new wire, I will have "Bhell" come tomorrow to run a new line for their dish. Bell might be expensive, but their support is top notch and I can often get most problems taken care of in 15 minutes using their live chat. Teksavvy's hold times are usually longer than this, and telephone is the only method of real time support.
While it may have been the Rogers technician that caused this problem, I was still disappointed by the complete lack of communication and control Teksavvy had (can't even talk with the person installing your services for your customer?!), and the laughable "compensation" offered for what is a major waste of time and money for me.
I paid Teksavvy for Teksavvy Internet; to me, the "middleman" Rogers is more or less irrelevant. If they cause problems, it still = a poor experience with TSI.
I almost never write reviews, but my tethered connection is so slow, I don't have much else to do but try to share my experience...
The current ratings reflect the service (or lack thereof) I received as of Dec 1. I will change them to reflect any updates, and will hopefully improve. I was so excited to finally get a connection that isn't slower than what most third world countries have...
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TL;DR: Technician didn't do what they were supposed to, waited whole day to find out install will have to be redone 4 days later. 4 days of no internet. Given 10 bucks for "unfortunate" situation. Rogers is evil, everything is their fault.
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Dec 2 Update: Bell came by and installed a new direct coax line to the satellite dish in 10 minutes. The existing jack is *finally* ready to be used with TSI.
Install date however has been pushed back another day because I called to inquire about checking any earlier timeframes, even early mornings/late evenings--this meant I had to "forefeit" the Dec 4th date, and as luck would have it, the new date is now Dec 5th between 8 to 11. The joys of booking dates & times indirectly...
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Sept 2013 update: The sheer number of long widespread downtime and poor service make it impossible for me to leave even a marginal rating.
After 2 days of downtime, I called earlier this morning, waited no less than 49 minutes before talking to a human, to be told they can credit me around a dollar per day, starting today, because that's when I called to report that the service wasn't working.
member for 307 days, 23 visits, last login: a few hours ago
updated 3 days ago
Comments:
| | No refund again. So after all that, did you get your refund? Or did teksavvy say too bad for you once again? Not giving people proper service or giving people their money back is a very obvious trend and game that we have been seeing for a good year.
Have you considered doing a charge-back with your credit card company to get your money back? Or filing a complaint with the CCTS?
You might want to consider both these avenues to get your money back, and don't settle for anything less than a full refund. How much time & money have you wasted so far on this and getting nothing but a big mobile bill?
No service and no refund is a trend with this company if you take the time to review it. | |
| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
 ·TekSavvy Cable
 ·TekSavvy DSL
| Re: No refund again. Thanks for taking the time to reply. I have not looked into reversing my payment or otherwise cancelling service (yet), because I still need internet, and setting up with Start/distributel/etc would take even longer. I invested too much time and money into TSI to ditch them now, and I am sure they are happy to hear that...
If I am unhappy with the connection, or if there are any further problems, I am ready to jump ship even if it means I have to eat the $100+ I paid already. | |
| | | | | Re: No refund again. I can see how you just want it to work and just not bother with the hassles. But no one will do anything about it and this situation unless you do go through the hassle, sad to say.
But, in reference to your other post down below, +1 to you for standing your ground kimks3.
You can see how these situations end up by checking this, »Teksavvy sucks
and this »No Show Techs. Share your Experience
Personally, i'm not one to nickel and dime some company for compensation. But we have all had this happen to us time and time again. No end in sight. And the industry (ie Teksavvy) just doesn't care enough about you to bother bringing the issues to the CRTC, yet the owner will go ape sh*t to make sure they get your money and not refund it, as seen in the first link provided.
Something doesn't smell right in stinkville. And yes, they have a mechanism for charge-backs already in place but a few years ago they stated the cost to them in man-power outweighed them doing charge-backs. Both Teksavvy (Rocky when he was CEO) and Acanac stated this. But The current CEO, Marc, seems to state now that this isn't so. But I don't believe it. It's up to them to get it back. You already lost a day of work and will now lose another day of work. But don't dare ask for a refund.. OMG... those are fighting words to teksavvy and they will blacklist you (as seen in the first link provided).
That is what's sad about all this.
So +1 to you, but I say make it a hassle. Maybe after enough people b*tch and moan and demand their money back will the industry (ie teksavvy) do something about it. Right now they are not and just trying to simply refuse refunds. It really isn't right.
BTW, feel free to add your experience to the topic we have going (2nd link). | |
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| | Response. Hi There,
I'm sorry to hear about this. I can definitely understand your perspective in the matter and why you're frustrated. The fact that you have satallite TV should have been known, as it does make a difference in installation requirements. I have already sent this information off to our Quality Assurance department to ensure everyone is informed of this. There are many benefits to being with a third party provider like us, bigger bandwidth, lower price, no contract, no cancellation fees, no throttling, etc. However, because we do not own the infrastructure that the installations need to be performed on, our install times are not as convenient as the owner of the infrastructure. There is little we can do about this. It is not that we are trying to inconvenience you further, this is just the soonest we could have done this.
Our communication with Rogers is not ideal, and we do not have contact with the technicians that perform the installs. We do not try and blame Rogers as you are completely correct: if they cause problems= still a poor experience with us. We just try to be completely transparent in the matter to try and give you an exact idea of what is going on. I apologize if you feel the credit is laughable, however, something that needs to be understood is that we charged a very large portion of what we charge you for the monthly service. That $65 is charged by Rogers to us in full for the activation, which is why we were unable to engulf it. We cannot credit like the incumbents as we do not charge the extra amounts to give larger credits. Again, I'm not trying to provide an excuse but transparency for you to understand why certain actions were taken. I hope this situation resolves for you, and I'd love to have a look into your account. So please feel free to message us in the direct forum in order to have a look over your account to ensure all the proper steps were taken.
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Response. I appreciate the somewhat generic reply, but TSI need not "own" the infrastructure or technicians to ensure that its customer doesn't have to wait around for days for an installation which should have taken no more than an hour.
I don't care whether the $65 goes directly to Rogers or to Teksavvy's CEO's toaster replacement fund. I paid TSI to install and activate my service; whether or not Rogers is contracted to do this doesn't concern me.
Any sensible person would tell me to demand at least a portion of this be returned, if the technician not only does nothing but come and waste my time, but cause to live without internet access--which the UN deems a basic human right--for days.
Since it is Rogers that messed this up, it boggles my mind why TSI does not seek compensation from them.
If I pay the post office to ship merchandise to a customer, and the postal service messes up and loses the item, it would be ridiculous for me to refuse to refund the buyer "because I used their money for postage and the cost of the merchandise".
I would immediately refund the buyer and seek compensation from the post, just as TSI should from Rogers.
I'm not interested in posting in the direct forum, which just seems like a way to reduce the likelihood of prospective customers from seeing issues like this. You can find my account with the postal code L4E3V8. | |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:16 | Info Hi kimks3,
I am really sorry to hear about your experience, Phil, our escalations manager and I have been talking about your case and we would like to do a deeper dive with Rogers.
Could you please PM me your account details so I can reach out to Rogers about your situation.
Also, please keep me posted on how the visit goes today.
Once I have more info, I will reach out to you with my findings.
Thanks,
Andre
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TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
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| Review by av2013 - Location: Scarborough,ON
- Cost: $85 per month
- Install: about 12 days
Good "Advertised 150/10 + Unlimited Uploads"
Bad "Modem was supposed to be provisioned on Sept 9th. Still Nothing."
Overall "Speeds are amazing and great value for the money but don't expect to get activated in any resonable amount of time."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings below consensus)
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I am switching from rogers to teksavvy. Purchased a new modem from TekSavvy and they promised it will be provisioned on Sept 9th. I still have no internet and when i call in to talk to support I have to wait for like 1-2 hrs before someones answers and then the agents are pretty much useless as they can't get anything done. I am told an escalation has been made to rogers to get the modem provisioned.
I will update this, if and when I get internet service with TekSavvy
##UPDATE##
My modem was activated Sept 21 and I have had amazing speeds since then. My last speed test was 146Mbps Down/ 9.76 Mbps Up, which is pretty much what was promised. I am loving the service but it was just a huge headache getting the modem activated as I was without internet for 12 days.
member for 20 days, 1 visits, last login: 4 days ago
updated 4 days ago
Comments:
| | Review Hi anthanv,
Very sorry about the experience you are having so far. I'd like to take a look at your account and see where we currently are. Could you please PM me your account information?
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| | | | Re: Review Hi anthanv,
Happy to hear the service is running to expectation. Very sorry it took this long to have your modem provisioned. Our vendor had a lot of delays in actioning our requests around that time. We have seen some faster response times from them lately. If there is anything we can do to help, please, feel free to ask! 
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Review by geokilla - Location: North York,ON
- Cost: $45 per month
- Install: about 999 days
Good "300GB usage cap. Unlimited usage between 2am and 8am. At the moment, no problems."
Bad "Gotta contact Teksavvy via Direct Forums. Unlimited usage between 2am to 8am"
Overall "Not recommended. Too many problems for many new and existing customers."
| Pre Sales information:
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(ratings below consensus)
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I was previously a Rogers Express cable Internet customer and I didn't want to pay Rogers more for less. Their 60GB and 80GB (usage insurance) cap wasn't cutting it for me. Luckily, my contract ended and I owned my modem, so I was able to set up a transfer to Teksavvy for their Extreme cable service. When I submitted my order, I didn't receive anything from Teksavvy, so I was in the dark. I was forced to contact Teksavvy via the Direct Forums to figure out what was going on and if everything was fine. Luckily it was.
Being a transfer customer, I expected some downtime. I was originally scheduled to have my Teksavvy Extreme service activated on March 2, 2011, but it didn't come online until March 3 because Rogers had not released my DPC2100R2 modem yet. However I was able to get excellent support from the Teksavvy Direct Forums. If I didn't know about DSL Reports, I probably would've been quite annoyed with the technical support and service I was receiving.
Anyways, my Teksavvy service has been up and running for 10 days now, which I think is enough time to give a review. Despite using a DOCSIS 2.0 modem, I'm getting better speeds than when I was on Rogers Express. However as expected, there's a bit of congestion during peak hours. This is probably due to the fact that I'm using a DOCSIS 2.0 modem, and that there are a lot of new Teksavvy users causing congestion at the POI (phubs?). As far as reliability goes, well everything is pretty smooth. Haven't experienced any disconnecting issues or anything like that. I hope it stays this way too, but since we're at the mercy of Rogers, anything can happen.
UPDATE APRIL 17, 2012
A lot of congestion now. I'm getting nowhere close to my 15/1 speeds that I'm paying for. Getting more like 2/1. I understand the problem and the congestion, but I'm starting to get sick and tired of this. Teksavvy needs to act quick or they're going to lose customers, especially less knowledgeable ones.
UPDATE SEPTEMBER 23, 2012 (?)
Teksavvy keeps on blaming Rogers for the lack of POI upgrades when it was Teksavvy that oversubscribed and now the POIs are congested. They are saying how it's Rogers who are not doing the upgrades as scheduled and that they cannot do anything about it but to contact them via e-mail because it is the only method allowed. Well Teksavvy needs to do something about it. I am paying Teksavvy for a service, not Rogers. The staff I have dealt with here are very knowledgeable and nice, but it just annoys me when I don't get what I paid for.
UPDATE OCTOBER 17, 2012 (?)
Been a while since the POI upgrades and while speeds have improved, I'm still not getting the full speeds I'm paying for.
UPDATE OCTOBER 1, 2013
Another update. I have been on ATPIA on their 25/2 service for quite some time now. I also updated to a Motorola SB6120 a long time ago. Basically everything is going relatively well for me, so I consider myself lucky. My neighbours down the street are having constant problems with Teksavvy Internet. A while back, I was facing ping spikes in SC2 at night and Teksavvy claimed everything was fine. Because they claimed everything was fine, it must be fine! Then suddenly, these ping spikes disappeared and all is well again. Not impressed with what I'm receiving from Teksavvy in terms of customer support.
member for 3 years, 982 visits, last login: a few hours ago
updated 4 days ago
Comments:
| | UBB write to your member of parliament against UBB and about reforming CRTC into an not for profit organization where bell/rogers/telus/shaw/videotron does not pay them.
DO it now! | |
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| Review by dchdrake - Location: Windsor,ON
- Cost: $54 per month
- Install: about 9 days
Good "Fast steady connection"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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(ratings above consensus)
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Upgraded from 6M/800k DSL to 14M2M Unlimited cable back in February 2013. The install took a little longer because I wanted a Saturday install.
Not too long after the install, the speed went to 20M/2M. (This is in a Cogeco area). The bandwidth pricing changed within a few months (because of some CRTC rulings). I went to the 300G bandwidth limit as that was close to the same price. Teksavvy was also offering unlimited downloads between 2am-8am and uploads didn't count towards your limit. Recently in Cogeco areas, the upload was increased to 10M.
The connection is rock solid. With DSL we would lose connection during thunder storms.
member for 8.4 years, 2493 visits, last login: a few hours ago
lodged 6 days ago
Comments:
| | Review Hello Dchdrake,
Thank you for the review! I am happy to hear you have enjoyed both our DSL and now our Cable internet services. I am happy to see that the installations went smoothly and you are currently receiving a consistent connection. This is wonderful to see.
If you have any questions or concerns please feel free to message us in the Direct Forum »TekSavvy Direct. We are always happy to help!
Thanks again for this great review! Please keep us posted on your TekSavvy Journey.
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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| Review by stevey_frac - Location: Cambridge,ON
- Cost: $55 per month
- Install: about 14 days
Good "Great Prices, Unlimited window between 2 - 8 a.m."
Bad "Did get disconnected by Robbers when I cancelled Cable TV."
Overall "Great service, Great Price"
| Pre Sales information:
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(ratings above consensus)
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Updated to 45/4 about a month ago. Transition was nice and smooth... One day, the internet was just faster. Thanks to the 2 a.m. to 8 a.m. unlimited window, I was able to downgrade to the 300 gb package, which is a great savings.
Overall, very happy with the level, and quality of the service. Minimal downtime once the service was setup. I haven't needed support much, and when I have, the TSR's on this site have been awesome!
member for 3.8 years, 561 visits, last login: 1 days ago
updated 9 days ago
Comments:
| | Re: Your Review Hello there,
I just want to take the time to thank you for sharing your experience with us. I'm sorry to hear about the delayed install, glad you were prepared for it and not affected too heavily. Sorry to hear about the mishap when dropping TV as well 
We can't wait for these new speeds to roll out either!
And as far as bandwidth caps are concerned, well I think our CEO said it best.
said by TSI Marc:what good is an awesome internet connection if you cant use it!
Thanks again for your review. If you ever need anything, you know where to find us.
Thanks,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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| Review by kisanis - Location: Waterloo,ON
- Cost: $70 per month (5 month contract)
- Install: about 5 days
Good "Great speed and bandwidth once set up"
Bad "Terrible/Nonexistent customer service. Terrible wait times. Borderline bait and switch"
Overall "I seriously didn't believe someone could be as terrible as bell/rogers for customer service. I was wrong"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:
(ratings below consensus)
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I have previously been with rogers, bell, and primus for my internet. I know how the system works, I get the last mile thing. I get they go through bell/rogers for the setup. That said, never again teksavvy. Never.
TLDR; They sold us a modem that became incompatible with our service 1 month after signing up, then refused to do anything about it, leaving us with either buy a new 100$ modem, or drop to 1/3 the speed.
What happened: My girlfriend and I signed up for Cable 18 express in April/May 2013. The cost was 40/month +75$ to buy the modem and 10$ to ship it to us. We were recommended to purchase an RCA DCM425 modem. Rogers came and hooked up. All was well.
Then 5 months later we decided to move apartments.
We called TSI to ask how their process works. Then it all fell apart. wait times on the phone for support were taking 15mins-30mins. Finally my we hung up and called the new customer line, and got through right away. (surprise surprise). We were told that our cable 18 package is no longer offered, and we'd have to upgrade to cable 25, no cost difference, faster speeds, same bandwidth. Seemed ok - lets do that.
But wait, we'd also have to buy a new modem - or else we'd drop to the cable6 package. Pay 100$ for a new modem (plus a 65$ activation again, for moving) or keep our modem but downgrade to 1/3 the speed. We couldn't transfer our existing cable 18 service. They sold us a modem that they essentially made obsolete with our current level of service a month later.
After some research, i learned about DOCSIS 2.0/3.0 and how badly their sales rep screwed us over. TSI cancelled the cable 18 package one month after we signed up for it - replaced it with a DOCSIS 3.0 only cable25 package; but told us when we signed up that we wouldn't need 'the more expensive' modem, and that TSI 'recommends' the DCM425.
Just some background. DOCSIS 3.0 was released on 2006, rogers began switching their network to be DOCSIS 3.0 only in 2011 and teksavvy announced their DOCSIS 3.0 based speed packages in March of 2013, 2 months before we signed up.
"We didn't know" was the answer we got when we asked what the hell was going on. Thats either a lie, or gross incompetence.
"Can we return and swap the modem for a new one then?" I was told yes, but no one gave us a cost. Just that it was possible. I asked how much we will get back, and didn't get an answer. The only firm 'discount' available was a 20$ credit.
So to keep essentially the same service, and to move my internet a 5 minute drive south, the cost would go from 165 to 145.
because 1 month in, the hardware they sold me was obsolete with the level of service we paid for - and they just refused to do anything about it.
We've cancelled. As I said to them on twitter, it appears TSI has just run out of expletives to give.
(They then wanted me to send them my account info via twitter, to look into the situation - a laughably unprofessional, if not moronic move).
No one seemed to give a damn until we hit public forums. No one to pick up the phone, but twitter and these forums get quick replies. They claimed they didn't know about the service changes they announced (in a hidden away Press release) 2 months before our service started. and their salesperson told us to buy a modem, that became essentially useless with their new services within a month of ownership.
Fair warning: reviewer joined this month
updated 10 days ago
Comments:
| | ReviewHello Kisanis,
Thank you for the review. Sorry to hear you had an issue with your move order. In regards to the modems we can use for which packages this actually was introduced to us from our vendor. We unfortunately don’t have a say in which modems can be used for which speed tiers. Our vendor simply will not provision a docsis 2.0 modem on anything other than the 6 mbps connection anymore. This wouldn’t have been something that was informed to you when you signed up as at that time we were still able to use the Docsis 2.0 modems on higher speed tiers other than the 6 mbps connection. Once all of our areas where upgraded and new packages offered our vendor changed what modems they will provision on their infrastructure. We are aware that the need to purchase a new modem is a hassle and we do offer a discount off of a new modem if needed and you also have the option to purchase your own modem. You don’t have to purchase one from TekSavvy.
In regards to our online team, we are the team that watch all online communications for TekSavvy. Since we watch Twitter we were aware of this issue with your account; as you were speaking to one of my team members regarding this. I apologize you didn’t like our responses and I also apologize you didn’t want to give any account information through Twitter, without any account information we wouldn’t know who you were to help you. To be honest no matter if you call us directly or speak to us online, we will ask for your account information and verify you prior to assisting you. This is for the protection of our account holder’s information. As you go through all the online forums remember you’re speaking to the same ten agents; and yes we respond very quickly as we watch our forums every day.
We also understand there is a wait on the phones and that is why our online team has quite the online presence; we can be reached through Twitter, Facebook, TekSavvy Forum, DSLr Direct, and TekSavvy Chat. We have ensured there are many ways to reach us while as our phone lines are a little busy currently.
I do regret that you have currently cancelled, however in the future if you have any questions please contact us through the Direct Forum »TekSavvy Direct.
Thank you for the review
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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| Review by ghent123 - Location: Gloucester,ON
- Cost: $53 per month
Good "Value for the money is great, but Marc and other support staff being very active on the DSLr forums is just the cherry on top."
Bad "Any issues that requires rogers to look into more in depth can take some time, but knew that getting into it anyways"
Overall "For the price you can't beat what you get from it."
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(ratings above consensus)
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I've been with TekSavvys for just over 2 years now.
Since that I believe I had a few issues.
1. was I had the old 475 frame ware 2.08 which caused many error and reboots of the modem. After talking with TekSavvys about it and going through the troubleshooting anything else that could be causing the issue. At the end of the day TekSavvy sent me a modem with the updated frame ware and I sent the old one back once I was up and running. No cost to me.
For gaming it was a nightmare during the time, but couldn't blame TekSavvys for it since it was an upgrade done to rogers network that caused all the issue in the first place.
2. During my move to my new place the move dates got changed at the last min since the place wasn't ready yet. 5 days until I was meant to be moved I had to call TekSavvys and was told it was short notice and unsure if they can cancel the move request.
Sure enough it wasn't enough time took about a week to get my cable back up, but they credited me the move order for my troubles which was great. Wasn't teksavvys fault or rogers, but was on my end.
Network has gone down a few time but normal only do to rogers doing updates to my POI or lines in the area, normal don't find out until it happens and I call in to see what is going on but isn't long.
Some people have had some major issues on the POI I'm on St. Laurent POI in Ottawa but I haven't had most of the issues people have been having.
Always been having the speeds I've being paying for or better (28/1). Even during peak hours not many slow downs.
I'm looking forward the upgrades this summer and better upload speeds.
Just wish the CRTC would fully see what is going on with internet in Canada and be more helpfully towards customers and make it a better market for us all.
Last but not least TekSavvys is still growing and yes there phone ques can be a bit high at some times at least there is help on the DSLr forums for some issues and in the direct forums and doing a lot of work on myworld to make a lot more things easier and quicker without having call in.
member for 1.8 years, 315 visits, last login: a few hours ago
updated 10 days ago
Comments:
| | Response. Hi There,
Thanks a lot for the feedback in concerns to the overall performance of your services, and glad to hear that you are happy with the service. In concerns to our phone times we are hiring again, so this should be alleviated soon.
Thanks for taking the time to write this and feel free to get a hold of us anytime!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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