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 Review by tonytoronto 
member for 5.6 years, 423 visits, last login: 132 days ago
updated 1.2 years ago
 Toronto,ON
 $47 per month "Ah, yeah before they were great" "Greed, horrible hold times, cs sucks." "No longer recommended, stay away."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Well, they were the best in the business, they have turned into one of the worst.overselling seems to be the new way doing business, it's got to the point wind data service faster and more reliable. Not sure what happened to them, but seems greed as taken over. customer service hold times brutal, the more they oversell the more people will call. The thoushounds of people say they wired will never be enough when service has gone to shit the way it has. 15mb payed service to get 1-2 mb at best, at times can't even load simple websites. From one that religiously recommended them, now asking you stay away. Until they change the way they do business, look somewhere else. Blaming Rogers no longer works, it's your network, you the one sending me invoices, not Rogers. It's not the local node that's congested, my neighbor has no problems hitting 50mb when I can even surf the web.
Comments:
  Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
1 edit | damn Edit: I was in a bad mood and wrote on my own feelings lol. 8 of my servers went down and then trying to write is a bad idea.
So i removed my post | |
| | | Not Recommended! TekSavvy is not what it used to be. For anyone who is reading this, please stay way if you want to watch even 360p videos on youtube without buffering for like 1 min!!!!! | |
| | priyen
join:2009-12-23
North York, ON | Re: Not Recommended! i struggle to watch youtube videos at night too also on Acanac cable..[at night] [sept 25th 2011 7 35pm] what options are there left? | |
| | | Reviews:
 ·TekSavvy Cable
| Re: Not Recommended! Honestly? None! We just have to live it. We live in one of the richest and most prosperous countries on earth, and Teksavvy/Acanac are the best we will ever pull off.
And really, why keep switching? It costs you money every time and it requires you to take a few hours off-work just so some guy can tinker around in a box in your apartment building then leaving 10 minutes later...and it's ALL garbage.
^ This is not a product of anger by the way, this is a realization I had way after I accepted that Teksavvy is as bad as the rest of them. | |
| | | | Reviews:
·TekSavvy Cable
| Re: Not Recommended! But that's the thing, they weren't! You could call and talk to someone in less than 3 phone rings that was able to help you, now you waiting hours on end for someone to read you a script. Not sure why they decided to go this way, but it's not helping them one bit. They will keep blaming Bell and Rogers, but at some point they will have to admit this they own doing, they know full well how long it takes for upgrades to happen, they should plan accordingly. Its more based on greed now, lets signup as many as we can, knowing full well they can't serve them. Humm, that's out of a page Bell's book. | |
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| | I still blame Rogers Until Rogers lets the moths out of the wallet and actually spends money i will always blame Rogers. One has only to look at cable internet in the rest of the world and nearly keel over at how bad Rogers runs things in this country. | |
| | | | Re: I still blame Rogers How can you blame Rogers when its TK's network that the customer is connecting to? TK provides and pays for the bandwidth those customers use on the cable network. They have NOTHING To do with Rogers except for the last mile and the switching equipment to make it possible for the POI.
TK issues a stop-sell for cable - yet they still keep signing people up. And there is SOLID proof of that here on BBR. TK is only about the $$ and nothing else anymoe. There was a time that i could say it would be interesting to see them do business in the US but not any more. | |
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Review by droos99
member for 1.6 years, 6 visits, last login: 1.3 years ago
updated 1.3 years ago
- Toronto,ON
- $41 per month
- "It was working fine for about 6 months"
- "Worst customer service ever"
- "Do not use these guys - such a pain to deal with"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I have been using Teksavvy cable for just over 6 months. Initially the install coordination was a bit of trouble and it seemed it took weeks to get a slot. Initially the speeds were considerably slower than advertised - promised 12 Mbps but was only getting around 3. After a week or so the speeds increased and I didn`t really have many issues until the last 2 weeks.
And the last 2 weeks were so frustrating I decided to cancel the service, this company has no concept of customer service. My internet initially went down on October 28th and I spent an hour troubleshooting with a tech rep until I actually had to get off the phone becuase I had to be somewhere. The next day I find out that there was an outage effecting large parts of Toronto.
Monday night I call back and the outage in Toronto is fixed but I still have no internet - I call back and go through all the troubleshooting again, another 45 minutes on the phone, this time the tech thinks it is a DHCP problem and must contact Rogers. The tech tells me that they will contact me over the next 48 hours to give me an update if the service has not been restored.
Wednesday night and no call. I call back and find out that Rogers has replied and said that they found nothing wrong. So the tech does another 45 minutes of trouble shooting with me. He thinks it is a DHCP problem, again. Sends the ticket back to Rogers again. This time he tells me to call back in 2 days to see if there is an update.
Call Back friday - Rogers has provided an update - it will be another 2 days. The tech tells me to call back Sunday if service isn`t restored. Sunday comes and goes and no service.
Service is finally restored Monday night (tonight) and I call to see what type of credit TekSavvy will offer. Although my service has been down for 11 days the tech initially only offers a 7 day credit. I ask to speak to a supervisor. I get put on hold. 5 minutes later the tech comes back and says that as a courtesy they will give me the 11 days credit. I ask if they will provide any further credit for the inconvenience of the service interruption and having to spend so much time on the phone with them. He won`t. I ask to speak to a supervisor. I get put on hold for 5 minutes. Tech returns and says he is connecting me to a supervisor. 34 minutes pass and I decide to call into Teksavvy on my other line.
The sales guy gives me the same run around and won`t let me talk to a supervisor.
I had to cancel my service. These guys don`t care about the customer at all - when there is a problem with Rogers they just sit on their hands and don`t do anything. Plus they will not do anything to make the customer happy. All I wanted was an additional week comped. I had to cancel just for the principle of this exercise in frustration.
This never happened when I was with Rogers.
Save yourself the headache - take a pass on TekSavvy
Update - Feb 10
I ended up staying with TekSavvy only to see their speeds drop drastically in recent weeks. Paying for 12 MBPS and getting 1 on a regular basis is pretty terrible. After paying for the installation and modem Teksavvy is turning out to be pretty terrible value.
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Credits I'm sorry that the credit for your down time wasn't enough in your eyes. We are a prepaid service & so we provide credits on downtime. I understand you went through a frustration time during the time your service wasn't working but all credits are applied in the same similar fashion.
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | Reviews:
·TekSavvy Cable
1 edit | Re: Credits The frustration wasn't necessarily form the down time.
It was dealing with the irrational CSRs you have. I spent over a half hour on hold while "waiting" to speak to a supervisor. I am pretty sure your CSR was just going to leave me on hold indefinitely. | |
| | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Credits I would have to listen to the call to see what happened. Please send me a PM TSI Martin & I'll see if this is a coaching opportunity.
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | | Reviews:
 ·Bell Sympatico
·TekSavvy Cable
·Primus Telecommu..
| Re: Credits In all fairness, I hope droos99 will get credits not only for downtime but also for the emotion he endured, out of good will of company.
I plan to buy TS starter kit for cable (Scarborough). I call TS sales line and be assured with a very courteous rep. that my area (given postal code) is good to proceed (i.e: no stop sale).
Martin, I have a couple questions for you. Can you please confirm this: I will buy the TekSavvy Extreme Cable starter kit (with the DOCSIS 3.0 Thomson DCM 475 - STAC.02.16) but will only order the Express Cable or Lite Cable service. Will it work? Secondly, I never had cable internet but do have Rogers cable TV, is it necessary for a Rogers tech to come? (don't want to waste a work day to wait for a tech who may or may not come in my house). Thanks you. | |
| | | | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Credits said by sas:Can you please confirm this: I will buy the TekSavvy Extreme Cable starter kit (with the DOCSIS 3.0 Thomson DCM 475 - STAC.02.16) but will only order the Express Cable or Lite Cable service. Will it work? You can buy the kit, but on the 2nd month only will you be able to change the service to Express or Lite. There will be a $5 Change of service fee.
said by sas:Secondly, I never had cable internet but do have Rogers cable TV, is it necessary for a Rogers tech to come? (don't want to waste a work day to wait for a tech who may or may not come in my house). Thanks you.
Yes it will be necessary for a Tech to go, but it will be a 3 hour window not a full day.
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | | | | Reviews:
·Bell Sympatico
·TekSavvy Cable
·Primus Telecommu..
| Re: Credits Martin, thanks for the reply. Depend on when the "3 hour" window is allocated in the day, it could be full day or at best half a day off work. Another question: If after I got a fully operational TS cable internet, I decided to cancel Rogers cable TV but keep TS cable internet, is it possible? If so, will it affect the quality of the internet connection in anyway (reliability, speed, availability, etc.)? Thanks. | |
| | | | | | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Credits Dispatches are performed on these time slots.
AM 8-11
MID 11-2
PM 2-5
EVE 5-8
If you cancel your TV subscription, all that will stop is your TV service everything else should remain the same. It's always good to notify Rogers that your currently are using a TPIA Cable internet service. There have been times when Rogers puts filter on Cable that cuts all services. So we then need to get Rogers to send a new tech out to fix your Line & remove filter they've installed.
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
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Review by ktan
member for 4.5 years, 195 visits, last login: a few hours ago
updated 1.4 years ago
- Toronto,ON
- Contract price not specified.
 about 21 days- "Horrible handling of installation/setup/billing by customer service"
- "Great once you get it up and running"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Large data allowances was a necessity for me and therefore TS was an obvious choice for several years now. I chose the Ultimate package for the unlimited data that it currently offers and look forward to finally downloading all of the recently purchased Steam games.
The order process was horrible. I decided to switch to TS cable from TS DSL at the same time that I moved to a different building. I placed and confirmed my order weeks ahead and was told a Rogers employee would show up on June 26th(Saturday) or June 28th(Monday). Sounded great. Unfortunately, my order was not placed properly and Rogers rejected the order on June 25th. I found out when I called TS on the 26th but was not given a reason as to why it was canceled. I called back again on the 27th and was told it was rejected because the rep who took my order over the phone didn't select "apartment". The next scheduled date for Rogers to show up due to TS' error was July 5th.
In addition to TS placing the order with Rogers incorrectly, I was also billed for a Speedtouch DSL modem instead of a Cable modem. I called and they confirmed that there is not an issue because the cable modem was mailed out to a post office. Which post office? No idea, I'll know when the tracking number tells me - which I had to call back at a later time to get.
The speedtouch DSL modem on my bill wasn't supposed to be an issue until I received an additional bill for the cable modem. A call to TS and a cold transfer to their accounting dept resolved this issue that should have been detected and resolved in previous conversations.
Granted that the cable service is new to TS, I was very displeased with the order/install process and the number of follow-up calls that I had to make to TS when they should be initiating the follow-up calls.
I'm using the 'services' rating to rate the 'customer service'. No first call resolution and cold transfers.
----
Update July 10, 2010:
Changed pre-sales information from 5 -> 1
Changed Services from 3 -> 1
Pre-sales information was changed because I was never told they were going to keep billing me for DSL when I requested to cancel DSL on July 26th and have cable activated on July 26th at a new address. It'd be nice to know if you were going to bill me for services at an address I don't live at when I request to cancel. Thanks.
Services was changed because of the useless phone support. If I call and ask to have a refund for a month of service that Teksavvy charges me for when I asked for it to be cancelled then I expect Teksavvy to fix that issue. It's not my problem the accounting department is closed. The phone rep should have taken ownership of the issue and found a way to have it resolved. Asking me to call back the following day is failing first call resolution and causing me to explain the issue again. /end rant
Update July 11th, 2010:
As advised by the rep yesterday, I called today to speak with the accounting department. Surprise surprise the department is not open on weekends.
In summary: the cable internet service works fine but Teksavvy should put a call quality system in place to ensure customer service reps are actually providing customer service.
Update January 8th, 2012:
Connection speeds have degraded to 1.5mbps down with >5% packet loss.
Comments:
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Review by vitamin_d
member for 1.5 years, 29 visits, last login: 1 year ago
updated 1.5 years ago
- Scarborough,ON
- $48 per month
- "Quick response"
- "Inneffective response"
- "Not as good as they have been and getting worse."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I moved from Rogers to TSI and for several months all was well, so much so that I became a big advocate for them.
Nov 13 2011 - DHCP issues began. I was unable to get connected as an IP address was not being allocated by my modem.
I understand that the cause of the problem is Rogers, but the way this issue has been handled by TekSavvy has changed my opinion of them completely.
After 3ish weeks of calling regularly (almost every day, sometimes twice a day) for updates and using the TekSavvy direct support forum I had had enough.
I called up and asked for a temporary DSL connection because the Internet service that I rely on TSI providing me over cable was non-existant and I could no longer afford to spend time chasing them up for a solution.
Now they have managed to get the DSL connection wrong as well. Further delays, further cost and still no end in sight.
I'm still sticking it out because I hope that TSI can live up to their reputation, but right now they are falling at every hurdle.
Will update this review when/if there is any change in my situation.
UPDATE:
After spending almost an hour speaking to various representatives from customer service and technical support I thought I had finally got through to someone who had taken ownership of this issue and was going to get things resolved. He assured me that he would make a few calls and get back to me shortly. 24 hours later, no calls.
I have had to call again, and have now been on the phone for another 35 minutes and have gotten nowhere.
All I am asking for is a reliable internet connection and now, some compensation for the hours I have spent on the phone over the last 3.5 weeks, but it seems that no-one as TekSAvvy can make this happen.
Comments:
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Sent you a PM I've sent you a PM regarding the ticket we are working on to get your service back up.
Martin | |
| TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | I've attempted to contact you But haven't heard of any news from you.
I work escalations but if you don't let me help you... I can't do anything for you. So when you are ready to contact me, please feel free to do so.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | Reviews:
·TekSavvy Cable
| Re: I've attempted to contact you I have called customer services and technical support numerous times. Today and yesterday I have spent over 2 hours speaking with several of your colleagues.
I have now been promised a call back from a manager named Andre. I have been waiting since 10:45 AM.
In a nutshell I have been without reliable cable internet since the 13th Nov and TekSavvy have not been able to provide a definitive date when this will be resolved.
Prior to this I have been very happy with TekSavvy, recommending them to anyone in the market for Internet service. Unfortunatly when problems arise TekSavvy fails miserably.
There are two main reasons for my frustration.
Firstly, the issues stemming from Rogers node splitting. I am fully aware that the underlying cause for the technical issues that impacting me are due to Rogers. But, I do not pay Rogers nor do I have any communication with them regarding my Internet. I have chosen to trust TekSavvy to provide my Internet service.
Since the initial problem began around Nov 13th I have patiently been calling in for updates, calling in to report issues (going through lengthy trouble shooting steps each time) and waiting for updates. I haven't measured it exaclty but I am sure I have spent 6+ hours on the phone trying to get this fixed.
Secondly, in order to have a reliable, comparable, connection the only choice I had (apart from leaving TekSavvy) was to sign up for DSL - not something I really wanted to do as there is a $99 set up fee and the cost is $67 a month. A supervisor named Kelly said that he can provide a discount of $20 for my trouble on top of any credit I would be receiving for the cable internet issues.
When calling in to TSi tech support to report yet another issue with my cable internet I asked for an update on my DSL application and I am told that is has been rejected due to the number not being recognized. This stemmed from the fact that my telephone services are provided by Rogers, not Bell. During the tiem of application all I was asked when going through the application process was if I had a regular phone, to which I replied yes.
The rejection of the appilcaton has led to further delays and I have now been informed, higher cost. A higher cost for a service that I initially thought was expensive and I don't really want, but am forced to subscribe to in order to get a reliable connection.
After all this I spoke to manager today named Matt who offered my a discount on the DSL connection (again, which I don't really want but due to unreliable cable internet I am forced to subscribe to) totalling $28. I don't think this is enough and am now waiting for Andre to call me to discuss options.
I value my time, between family, work and other obligations I don't have much left.
It is quite apparent TSI doesn't value me or my time, $28 compensation for 6+ hours of my time works out to $4.67 an hour at most. | |
| | |  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: I've attempted to contact you I am sorry Vitamin_D,
It has been a busy day I will be calling you in the next 10 minutes.
Thanks,
Andre | |
| | | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: I've attempted to contact you Hello,
I just tried calling and I got your vm.
I will try calling you in 15 minutes.
Thanks,
Andre | |
| | | | | | | Re: I've attempted to contact you Ready when you are. | |
| | | | | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: I've attempted to contact you Don't forget to email me  | |
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 Review by randar007
member for 2.1 years, 13 visits, last login: 75 days ago
updated 1.5 years ago
- Chatham,ON
- Contract price not specified.
- "$39.70 more in my pocket each month."
- "No concern, caring, ownership, explanation or resolution of my slow speeds"
- "If it isn't resolved by 2012 I am quitting Teksavvy."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Over 6 months of 2 meg speeds on a 14 meg profile without any resolution. I know see that I have to provide my own "resolution" to my slow speed issue.
Comments:
 TSI DavidTSI DavidPremium,VIP
join:2007-06-25
Chatham, ON
kudos:8 | Issues Hi,
Can you PM me your account information or post in the direct forums so we can investigate what may have happened in this situation?
Thanks,
David | |
| | Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Issues Thank You David for stepping up to the plate and calling me to resolve this. The sad and unfortunate part is that it took me posting a bad review of Teksavvy to get this action performed. I have read other posts of accounts of unprofessional behavior/ conduct/attitude from (presumably new) Teksavvy people and I must say I have witnessed this first hand. During my most recent call, a young lady was trying to get information from me, while the whole time in the background, I could hear someone making constant incoherent childish babbling robot noises. If I were Rocky, I would be addressing this personally. Hiring very young people sometimes isn't always a good thing. Immature behavior is for the playground, not in the office of a rapidly expanding national internet company. If the people working there can't post information on my account, do follow up, or resolve issues, it's only going to get worse once Teksavvy has VOIP in place. Once again Thank You. | |
| | | | | | | Re: Issues That sucks. I'm in Ottawa and can get 25 MS ping with TSI cable. | |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Speeds Hello,
Are you still having these issues?
If so, Please PM me your accounting details. I would like someone to investigate again.
Andre | |
| | Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Speeds Here is my latest speed test as of June 19th...nothing has changed. I was also recently gaming with a friend who is on Cogeco cable on Park Ave (same speed cable as I have) as he was blazing while I am still no better off then when I had my terrible 5 meg dsl service
 | |
| | | | | | | | | Re: Speeds I thought Teksavvy and Cogeco were suppose to have done the upgrades by now? Has this happened? I have a 14 meg service and am barely getting 5 meg. I took the speed test at 11:30 am. | |
| | | | | | | | | | | Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Speeds Here is my latest pathetic readings at 1:25 pm on a Monday (no one else is home, no torrents running, just Firefox) »www.speedtest.net/result/1434051055.png
Wtf am I paying for a 14 meg service that is suppose to have a decent ping? I want to call tech support, but I dont need the merry go round hassle. Where are the upgrades they told me about? | |
| | | | | | | | | I'd like to help. Hi,
I'm really sorry to hear this, not that it makes a difference I'm sure. I really hope we get an update from Cogeco soon as to when these upgrades will be completed. I've looked at all of your speed tests and read all of the notes on the account in regards to this situation and I understand your frustration.
We really do want to help and we really do want you to have the speeds that you desire. I know you've heard this several times before, but can you send me a PM about this? I would like to work with you to see if we can find some sort of middle ground until the upgrades are complete.
Thank you,
--
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
| |
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 Review by Zennith
member for 10.8 years, 158 visits, last login: 7 days ago
updated 1.6 years ago
- Toronto
- $64 per month
- "Not Rogers"
- "Unstable speeds, downtime, bad speeds ...expensive ...bad speeds"
- "Its not Rogers ...?!!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Teksavvy is awesome, if you can think of something you want out of an ISP Teksavvy will deliver. Unless they are restricted of course. I have no complaints about them.
The only reason I have this a lower rating for Install Co-ordination was because Rogers failed to show up. Fully 100% Rogers fault. Teksavvy was nice enough to call me and let me know they were not going to show, Rogers was not so nice to inform me.
Honestly, why wouldn't you be with teksavvy? Why pay Rogers for half the service twice the price?
UPDATE: It has almost been a year, and I've experienced a few issues here and there with being disconnected. I did at one point go a few days without internet because there was an issue where they ran out of IP addresses. This was annoying say the least and it took awhile for me to actually get in contact with support. However the problem was resolved later.
Also I often get very very very slow speeds, I would say I get around 2mb/s connection speed. I play online games and I would say 40% of the time I experience really bad lag and find it hard to play online.
Overall Teksavvy isn't so bad, but I've had a bad experience, I would like to see why my connection is so bad and people I know in my area or in other areas that have Teksavvy have no issues. From what I've been told I'm on the Dupont POI and it has issues, which if this is true I'm disappointed that I'm one of the affected customers by this.
UPDATE #2: Just over a year and I have to say the service just gets worse and worse. I've now downgraded my service to the 12M one, as I never got past 10mb/s on speed tests. I've had horrible speeds, and lots of bursts. While playing games sometimes I'd have very bad lag, other times it was fine. Overall I didn't feel it was worth paying more for getting less. Even after changing services I stll get HORRIBLE speeds, past few days I've been doing speed tests and average about a 5M connection sometimes it goes up to 8 but thats not enough.
UPDATE: I've edited the ratings to reflect overall, recently it takes a week for teksupport to reply, and the few times I tried to call I was on hold too long and gave up. The connection is horrible, and its not very reliable at these speeds and the fact they had so many problems with the dupont POI which I was on. Also at these prices we should be getting way better internet, it sucks Canada is 10 years behind.
Comments:
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Review by thanos750
member for 4.1 years, 46 visits, last login: 1.5 years ago
updated 1.6 years ago
- Toronto,ON
- $48 per month
- about 10 days
- "Better Caps"
- "Unusable speeds after 7pm"
- "Paid for 24/1 got 1/1"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Modem delivered on time. Installation was fine. Speeds are terrible. They blame Rogers but unfortunately I'm not paying Rogers I'm paying Teksavvy. Had to go back to the competitor for same price of 24/1 just a lower cap. Consider joining when they fix their POI issues which have been going on now for literally months. I gave them 2 months to get this in order to no avail. They completely acknowledge the issues and are very upfront and apologetic about it but just try asking for some type of refund...oh no no no...just like everyone they hide behind some clause about 'up to speeds'.
So long.
Comments:
Reviews:
 ·Bell Fibe
| re:Teksavvy review If you do a bit of research, and I wish I had before ever getting mixed up with Teksavvy, you'll find that they have been making the same excuses since 2007. It's Rogers' fault, it's Bell's fault, we're growing so fast we can't keep up but we're hiring new people and training them as fast as we can. We're doing everything we can to ensure that our customers are getting the best experience that they can. Strangely, even though they claim to be doing everything that they can, even though they claim to be hiring people as fast as they can and training them as fast as they can, and even though they have fanboys by the boatload run amok in the dslreports forums, the sad truth is that the only thing that has changed since about 2007 is the amount of customers that they have and the amount of traffic that dslreports is seeing chatter from discussing Teksavvy.
If Teksavvy's goal was to put a dent in Rogers' or Bell's business, enough so that Rogers and Bell took notice well I would say that perhaps they achieved that but it served no positive purpose for Teksavvy. All that has happened is that on one hand Bell is dropping their drawers in price to entice people to go with them and for under $50 tax inc. for Bell's Fibe 25 with 25 MB/s down and 7MB/s up and 205GB of monthly data transfer with no BS peak usage plummeting speeds and on the other Rogers is offering deals as well. On top of that Rogers is dragging their feet and not upgrading POIs for Teksavvy so teksavvy customers and customers for other companies like Telehop for example are being screwed royally for trying to give the independents a shot. You can only give the little guys so much of a shot. We work hard for our money and we don't have unlimited funds with which to wage war on the incumbents and we shouldn't be expected to. When it comes right down to it all that can be expected of any consumer is that they should go wherever the best deal is and there is absolutely no way anyone can make any logical argument that Teksavvy has the best deal right now given the shoddy customer service/tech support and the horrid reliability when it comes to speeds and their habitual overselling of capacity on the POIs when they know how f'ing long it takes Rogers to do the upgrades.
My only question is how much longer people will hang on with Teksavvy and the other 3rd party companies, because none of them are any better, before they all jump ship back to the incumbents. Of course it won't take all of them to jump ship to put the 3rd party boys out of business but unless things change in a big hurry that where this mess is headed. | |
| | | | | Re: Anthing No worries Martin one of your fine co-workers Shawn already replied with "Best of luck and I wish we could have done more." I'm assuming TSI has no need for customer retention since you oversubscribed anyways. | |
| | | Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| Re: Anthing said by thanos750:No worries Martin one of your fine co-workers Shawn already replied with "Best of luck and I wish we could have done more." I'm assuming TSI has no need for customer retention since you oversubscribed anyways.
TSI doesn't care about retention. When you tell them you're thinking of leaving they respond with "okay, we took the activation fee + cost of modem" already, go ahead" | |
| | | | Reviews:
·TekSavvy Cable
| Re: Anthing That is a lousy business model when a company is looking for scraps like a $20 activation fee and a couple bucks on the market up of a modem. I hope that isn the case. TSI is simply just a mom and pop shop that is at the mercy of the big boys. Go with the big boys. TSI is obivouosly letting customers down and of course the effects will be felt. | |
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| | Martin... Unless you can fix Dupont by Oct 30th or offer some time of refund on this crappy service then although I appreciate the offer of help i don't think you can really do anything. | |
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Review by iMPLiCiT
member for 1.7 years, 35 visits, last login: 1.5 years ago
updated 1.6 years ago
- Guelph,ON
- $43 per month
- "Fast during off peak hours"
- "1 mbps download at night time (most important time)"
- "DO NOT GO WITH TEKSAVVY TILL THEY GET THEIR ISSUES SORTED OUT."
| Pre Sales information:
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Missed original installation call and had to wait another week or so extra to get it installed...
Fast during the day, slow as hell (.5 - 3 mbps) after about 4 PM. Extremely disappointed. Will be cancelling if it stays like this. Not the only person in Guelph to have these issues either, so its not an isolated incident.
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 Review by neuromancer1
member for 6.4 years, 1923 visits, last login: a few hours ago
updated 1.6 years ago
- York,ON
- $42 per month
- "Great prices,truthful sales department,300GB Cap,not Rogers or Bell."
- "Tech support has no control over tech issues and doesn't care to resolve them,installation fees"
- "Teksavvy is an okay company if everythng is working but if you have issues with your service it's impossible to get it fixed"
| Pre Sales information:
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Well I've been Teksavvy DSL customer since 2006ish and made the switch to there cable service in October 2010 everything seemed to worked fine until I noticed in December the problems. I've been getting timeouts that cause my online games,torrents to disconnect,my web pages and You tube to lagg out basicly making 10/512 cable connection useless. I've spoken to every senior tech at Teksavvy none can solve my issues they even sent a Rogers tech, out mind you he was clueless and blamed my modem,computer,router,NIC,Teksavvy. I've given up on getting the issue repaired and figure there is just no resolution because Rogers and Teksavvy doesn't care. I'll be switching back to Teksavvy DSL dry loop ( disconnecting my landline with TSI ) sometime this month and will be taking a loss on the installation fees,cost of the cable modem. This leaves me sort of angry at Teksavvy because I wasted all that money and time for nothing but I know there only so much Teksavvy can do. Well my advice to new cable users is if everything is working your gold but if your having issues your screwed because Teksavvy doesn't care to fix customers issues.
I'm updating my review of Teksavvy because the company has taken a major nosedive. I've recently started experiencing nightly disconnections not to mention all the new issues with the company one,two hour wait times on the phone for tech support, poor or no tech support,congested and oversold POI's,nightly slow downs and most annoying of all blaming Rogers for everything with no resolutions for technical issues. I can no longer recommend this company to anyone and I'm considering switching to another ISP myself.
Comments:
| | I agree I'm still waiting for my cable internet.  The date is now push back from March 1 to now pass March 11. Not really good customer service. | |
| | Reviews:
·TekSavvy Cable
1 edit | Re: I agree Just update on this review TSI has since I wrote called me and sent me new modem free of charge to try and repair the issues. Unforchantly this didn't solve the issues with my cable so they credited my account. I have resently decided to stick to cable since the DSL angle didn't workout; my telephone wiring is crappy in my apartment. TSI is trying but seems they still have limited control over tech issues because of Rogers but atleast they trying. I'm going continue trying to repair my cable issues in hopes that TSI and I can pressure them farer into fixing the issues. | |
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Review by torontoitguy
member for 1.7 years, 9 visits, last login: 97 days ago
updated 1.7 years ago
- M8Z0B8
- $43 per month
- about 9 days
- "Decent order process. Installed on time"
- "Can not use service in the evenings"
- "Do not choose TekSavvy. Rogers will force them out"
| Pre Sales information:
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(ratings below consensus)
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Order to live went without a hitch...
The sales/Install coordination staff could use more training. The agent I initially called could not find the MAC of my modem in their system... She put me on hold for 5 minutes, and all seem to be fine with the modem/MAC.
Connection installed 29/9 at around 1pm. Decent speeds - 20M/1M (down/up). Then it went downhill in the evening...
I'm on the Scarlett POI.... in the evenings, the service is unusable (.9M/1). My fault, should have read these groups further before putting an order through.
Overall these issues are probably the fault is mostly Rogers'. However, doesn't seem like TekSavvy has a strong enough lobby or regulatory support to keep their customers happy.
Bottom line - Beg Rogers for a discount and stay with them. I will cancel my TekSavvy service after the initial month (prepaid as I bought the Canada Computes bundle).
So disappointed, we not refer my customers to TekSaavy (this was my attempt to test them out).
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