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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 536 reviews (388 good) (81 bad)
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Review by iMPLiCiT4 See Profile

  • Location: Guelph,ON
  • Cost: $43 per month
Good "Fast during off peak hours"
Bad "1 mbps download at night time (most important time)"
Overall "DO NOT GO WITH TEKSAVVY TILL THEY GET THEIR ISSUES SORTED OUT."
Pre Sales information:
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(ratings below consensus)

Missed original installation call and had to wait another week or so extra to get it installed...

Fast during the day, slow as hell (.5 - 3 mbps) after about 4 PM. Extremely disappointed. Will be cancelling if it stays like this. Not the only person in Guelph to have these issues either, so its not an isolated incident.

member for 3.2 years, 35 visits, last login: 3 years ago
updated 3.1 years ago

Comments:






Review by neuromancer1 See Profile

  • Location: York,ON
  • Cost: $42 per month
Good "Great prices,truthful sales department,300GB Cap,not Rogers or Bell."
Bad "Tech support has no control over tech issues and doesn't care to resolve them,installation fees"
Overall "Teksavvy is an okay company if everythng is working but if you have issues with your service it's impossible to get it fixed"
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(ratings below consensus)

My Other Reviews

·VMedia
Well I've been Teksavvy DSL customer since 2006ish and made the switch to there cable service in October 2010 everything seemed to worked fine until I noticed in December the problems. I've been getting timeouts that cause my online games,torrents to disconnect,my web pages and You tube to lagg out basicly making 10/512 cable connection useless. I've spoken to every senior tech at Teksavvy none can solve my issues they even sent a Rogers tech, out mind you he was clueless and blamed my modem,computer,router,NIC,Teksavvy. I've given up on getting the issue repaired and figure there is just no resolution because Rogers and Teksavvy doesn't care. I'll be switching back to Teksavvy DSL dry loop ( disconnecting my landline with TSI ) sometime this month and will be taking a loss on the installation fees,cost of the cable modem. This leaves me sort of angry at Teksavvy because I wasted all that money and time for nothing but I know there only so much Teksavvy can do. Well my advice to new cable users is if everything is working your gold but if your having issues your screwed because Teksavvy doesn't care to fix customers issues.

I'm updating my review of Teksavvy because the company has taken a major nosedive. I've recently started experiencing nightly disconnections not to mention all the new issues with the company one,two hour wait times on the phone for tech support, poor or no tech support,congested and oversold POI's,nightly slow downs and most annoying of all blaming Rogers for everything with no resolutions for technical issues. I can no longer recommend this company to anyone and I'm considering switching to another ISP myself.

member for 7.9 years, 2047 visits, last login: 309 days ago
updated 3.1 years ago

Comments:

Review by torontoitguy See Profile

  • Location: M8Z0B8
  • Cost: $43 per month
  • Install: about 9 days
Good "Decent order process. Installed on time"
Bad "Can not use service in the evenings"
Overall "Do not choose TekSavvy. Rogers will force them out"
Pre Sales information:
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(ratings below consensus)

Order to live went without a hitch...

The sales/Install coordination staff could use more training. The agent I initially called could not find the MAC of my modem in their system... She put me on hold for 5 minutes, and all seem to be fine with the modem/MAC.

Connection installed 29/9 at around 1pm. Decent speeds - 20M/1M (down/up). Then it went downhill in the evening...

I'm on the Scarlett POI.... in the evenings, the service is unusable (.9M/1). My fault, should have read these groups further before putting an order through.

Overall these issues are probably the fault is mostly Rogers'. However, doesn't seem like TekSavvy has a strong enough lobby or regulatory support to keep their customers happy.

Bottom line - Beg Rogers for a discount and stay with them. I will cancel my TekSavvy service after the initial month (prepaid as I bought the Canada Computes bundle).

So disappointed, we not refer my customers to TekSaavy (this was my attempt to test them out).


member for 3.2 years, 9 visits, last login: 1.7 years ago
updated 3.2 years ago

Comments:

Review by DaJackel See Profile

  • Location: Waterloo,ON
  • Cost: $62 per month
  • Install: about 19 days
Good "High Caps"
Bad "3-4 Hour Customer Service Wait Times, Unusable Internet Speeds"
Overall "Stay far away from TekSavvy until they get their act together."
Pre Sales information:
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(ratings well below consensus)

I was switching to TekSavvy from another TPIA and was informed that it would be an easy switch and I was told I'd have a technician scheduled for my install date and I'd receive a call with the exact time. The day before my internet was supposed to be activated I still hadn't received the call regarding my installation so I called TekSavvy myself. After waiting 80 minutes to get through to someone I was informed that I couldn't be activated as a switch and I'd have to instead be set up as a new account.

Wonderful. I complained and was told I'd get priority installation and it would be scheduled for 3 days from the call. 3 Days later I got a call saying they couldn't have an installer in at that time and it would be delayed another few days.

Fast forward a few more days and I did have my internet up and running. For 2 days.

After that my line was cut cold (it WAS marked as TPIA). I had to wait another 8 days to get a Rogers tech to come out and look at it. He came and did his business but I was still not able to connect. Spent another hour waiting to get a hold of TekSavvy and they said they'd put in another request to Rogers and would call me back. The next day I called TekSavvy and got someone else who did something magical that the other support rep could not do (apparently?) and my internet was finally working again.

Of course, that is if you call 300kb/s download speeds 'working'.

I was also promised a credit for my downtime but of course I never got that. When I received my bill from the accounting department and mentioned the credit they said they heard nothing about it.

Stay far away.

member for 3.5 years, 49 visits, last login: 1.4 years ago
lodged 3.2 years ago

Comments:

Review by TKWizard See Profile

  • Location: Toronto,ON
  • Cost: $62 per month
  • Install: about 8 days
Good "Extremely fast internet (In the mornings/afternoon), no caps."
Bad "SLOW IN THE EVENINGS"
Overall "Stay away from it if you're in the Dupont POI area, you WILL be ignored!"
Pre Sales information:
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(ratings below consensus)

I used to be a customer of Primus and they announced their UBB plan as predicted. So I quickly signed up for Teksavvy on the 31st of December over the phone and gave the necessary information and date of installation. I ordered the 15/1 Extreme Cable Pro package. All that was smooth.

The Modem (SB6120) came to the Post office on Friday January 7th, but it was picked up on Saturday Jan 8th, due to work.

On January 10th, the technician came 30 mins earlier than the scheduled install time (4:30pm) and drilled a hole in our house for the cable to be connected to the Demarc point and the modem upstairs.

After a few hours wait and a dumb mistake of putting in the wrong RJ-45 cable, the service was activated!

Ran a speed test and got a 24.17 Up (With speedboost) and 1 down as advertised. I also do not have the problems that some people have been getting on the Dupont POI where my house is located during peak times.

Tried to download a 14 Gig video, finished in almost 2 1/2 hours. WAY Better than the ultra slow take over 20 hrs to get it @ 320KB/sec..

So far I'm very happy with the service and I would recommend it to everyone!

-edit- September 28.

The Dupont POI has been ridiculously slow in the evenings for the last 1/3 of the year and Teksavvy completely ignores us. I have already put in a ticket into the Direct Forum and its being ignored there. Its like we do not exist.

Yesterday's result.

»/im/98883322/29814.png

My downstream is between 591000000 Hz and 615000000 Hz on four channels with a S2N ratio of 37-38dB.

Please stop dropping the ball Teksavvy.

member for 6.7 years, 245 visits, last login: 316 days ago
updated 3.2 years ago

Comments:

Review by joewahba See Profile

  • Location: Waterloo,ON
  • Cost: $47 per month
Good "High cap limits"
Bad "1mb/s download during peak ours, 2 hour wait times for service.."
Overall "Much worse service than Rogers"
Pre Sales information:
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Value for money:
(ratings below consensus)

I've been a Teksavvy extreme cable (15/mbs) customer for a month and have decided to go back to Rogers. I've been getting 500kb downloading during 5pm-2am for the past couple of weeks. They put the stop sale on now, but they should have calculated the strain this customer base would put on their current bandwidth. I'm not impressed at all by their support, they haven't offered to reimburse customers for their error and after waiting 2 hours to get to tech support they simply ask you to send you more statistics. This isn't how you run a business, I'm taking mine elsewhere.

Why would you expand your customer base when you knew you didn't have the bandwidth to provide service? I can't even download youtube vids from 5pm on. I'm pissed off and angry and when I call the customer service they recommend I wait 2 hours to talk to Tech Support. Tech support recommends I keep them up to date on the shitty service they're providing and standby for the next few weeks while Rogers "upgrades" their service.

I experienced slowdowns with Rogers too, but they were apologetic, they comp'd me the months that I wasn't getting the advertised download rates. They sent out service techs to try and remedy the service. They didn't tell me to wait while i'm charged 50 bucks a month for dial up service. If you're in KW you should forego tek and just use an AOL 870 free hours cd-rom. You'll be glad you did.



member for 6.9 years, 1 visits, last login: 3.2 years ago
lodged 3.2 years ago

Comments:

Review by Xeliax See Profile

  • Location: Montreal,QC
  • Cost: $38 per month
  • Install: about 10 days
Good "Not Bell, Not Rogers, Not Videotron"
Bad "Extremely slow speeds when you need your connection the most (evenings)"
Overall "Avoid until problems are resolved"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I was happy to leave Bell ADSL for TSI Cable but now I regret since I don't get my advertised speeds and can't stream online content... which is extremely important for me since I don't have cable TV or anything else.

No matter who provides the lines to TSI (Rogers, or Videotron in Quebec) if I understand this right, TSI rents volume from them. As much as I pay for the apartment I rent, if the apartment has a problem I can go against my landlord and get this fixed rapidly to get what I paid for. I don't know but if TSI signed an agreement with Rogers mentioning that they can't sue Rogers, then they, and we the customers, are in trouble... but I really don't know about this... just questioning myself.

Would it be also possible that Rogers wants to drive business away from TSI ? In any case, even though I'd like to stick with TSI for what they represent, this is business and we shouldn't have to pay for speeds as slow as 0.5 Mbps when we are paying for much higher speeds as per our agreement with TSI. And even though TSI used to represent a way out of Bell and Rogers (and Videotron in Quebec), if they don't have the power or means to make Rogers deliver what TSI pays for, then in no way I'll be sticking with TSI. And Bell/Rogers will win again unfortunately.

I'll give 4 more weeks to TSI to have the speed in the Montreal area fixed to what they should be, then I'm out. It will then have been 12 weeks that I will have waited... I believe that's fair enough for a small company I want to support as much as possible... but won't if they can't deliver.

I didn't give a high score for install co-ordination since on the 2 days that their provider was supposed to show up at my place, it didn't. Wasted my time. TSI should address with their providers since it seems I'm not the only one impacted by this.

My review is not really good, but I just hope it will kick TSI's behind in order to get it all together and start delivering as they used to. Please don't tell me to send a PM, I've addressed the situation with TSI through other means than this web site.

member for 3.2 years, 1 visits, last login: 3.2 years ago
updated 3.2 years ago

Comments:

Review by tazooo See Profile

  • Location: undisclosed location
  • Cost: $40 per month
Good "Bandwidth limits"
Bad "Speeds have been terrible for almost a month now and there doesn't seem to be a close fix"
Overall "Until this is fixed, do not join. I'm already considering switching providers."
Pre Sales information:
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Connection Reliability:
Tech Support:
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Value for money:
(ratings below consensus)

I was waiting for Teksavvy to make it's way to my city and when it did, i was probably one of the first to signup with them. I called and waited for about 10-15 minutes and made my order very quick. The rep on the phone was nice and did a good job. We had a little miscommunication with the name but that was resolved pretty quick in the direct forums. That's one of the good things about this service. The direct forums and phone reps respond quickly and help out when they can.

My plan is the 10mbps/0.5mbps one with 300GB. So far i haven't been anywhere near that but it's good to be free to download what i want or watch what i what without the pathetic 60GB limit with Rogers. For less money and high caps, this decision worked great for me. The speeds are always a little higher than advertised when i tested them and the service has been reliable and consistent. The price difference between Rogers and Teksavvy (speed plans) wasn't too different since i had discounts with Rogers but the caps made a huge difference.

The only hiccup i had on day 1 was with Rogers randomly coming by and cutting my cable when i wasn't home. Fortunately the Rogers rep was a rep based out of my city so i gave them a call and they resolved it completely within a couple of days. I contacted Rogers the day before to make sure they didn't touch anything but of course that message didn't go through properly. This was more of a problem with Rogers but Teksavvy should work a little harder with them to get these small problems resolved.

Overall, i've been using Teksavvy for almost two months and it has been great. No problems other than the initial ones and i'm extremely happy with their service.

UPDATE: So it's been a few months but it seems like the grace time is over. Speeds have been way below average for the past month (around 2mbps most of the time with 5 MAX) and the lack of feedback from Teksavvy has been appalling. I'm definitely not impressed right now and i'm looking at switching providers if this doesn't change soon.

member for 3.7 years, 46 visits, last login: 3.2 years ago
updated 3.2 years ago

Comments:

Review by zbw68973631 See Profile

  • Location: Mississauga,ON
  • Cost: $59 per month
Good "High quality when it works properly"
Bad "Sometime it does not work properly"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Almost have been with Teksavvy's extreme pro cable for three months now, the overall experience is good, nice speed, no usage limit, $60 per month but worth it. However, I don't know what happened these days, the connection is being very unstable, almost losing connection every 1-2 minutes. I tried to contact the technical support but I was told that they may have to send Rogers technical team to my house, and there is a possible cost of $90 dollars.

After I making the phone call, it worked nicely for like 4 hours, so I called back to cancel the appointment with Rogers. But unfortunately it fails again, during the time I was typing this review, it lost connection for 3 times.

I will be glad to stay with them if the thing works properly as before, but right now I am very disappointed.

5-31-2011 Update

Now after I called TS's tech support Rogers made some adjustment so the service is back online now. BUT the tragedy is that now Rogers BANS one of my download software called "Thunder Network", and I spent a lot of money on their membership. They did it without sending me any acknowledgement, I just can't understand, if they do not allow their customers to download a lot, what's the reason for me to spend $59 a month for the Extreme Pro? The only reason I choose TS's top level cable is because it has the highest speed and no usage limit, now that only seems to be my own wishes.

7-27-2011 Update

They keep blocking one of my downloading software even I do NOTHING with it. Here is the speed test results.

9-20-2011 Update

See the speedtest result I had at 9:22 PM in Mississauga.

Attachments:
Click for full size


member for 3.5 years, 22 visits, last login: 2.2 years ago
updated 3.2 years ago

Comments:

Review by CID128292 See Profile

  • Location: undisclosed location
  • Cost: $40 per month
  • Install: about -1 days
Good ""Good" is not the synonym of the word "TekSavvy""
Bad ""Bad" = incorrect information of technical support (lies in other words)"
Overall "my 170$ of service activation = no internet service at all (zero) provided by the company"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

CID128292

The only good thing was with teksavvy's services is a lady on the phone that sounds really nice when you could get hold of her today at 5 pm. After this time company literally dies. What can I say 24/7 support when I am calling right now from 730pm to 930pm non stop for on a connection that sadly is not mine, but rogers that lags every 3seconds through skype, because guess what... I have spend all my money on my cell phone calling you first 30 minutes, taking a note from that lovely lady speaking with me today at 5pm that stated "...it is easier to get hold of us at the evening or at night...". Hopefully she wasn't talking at the same time with someone else.

Next, before going home from work at the same 5pm I got transferred by that lady to the tech support and tech guy with a good voice was talking to me as supposed to a customer.. But...

First of all, activation date was yesterday 9/13/2011 and I took a day off from work in order to be here (at home) and wait for tech support. You should have a certain time when you would come to my place or call me on the phone but I have never received a phone call on the same date when I should of get an activation. And your certain time is somewhere between 8am and 5pm which is absurd obviously.

No one came. (Dot) Perfect... But today (9/14/2011) I am receiving a text message on my phone stating that service was actually activated. Just this moment I thought I am a happy customer again and that is a time when I called tech support and they began to explain to me that they actually activated it outside of a house and everything I need to do is to plug in my modem to my computer and to a phone line.

+ They said that modem is already configured and BOLD[ guy was sure about that ]!!! At the same time when I was talking to tech support I was looking at this page: »www.teksavvy.com/en/support.asp. While being on the phone I was also making a research just to be sure what he is talking about. So he stated that he did set up Routed Mode that appears he obviously didn't when I came back from work to test it. Also again he stated surely that internet connection on my address is activated and I just need to connect all in all...

Outcome:
-i took a day off from work, no sign of a person near the door
-i tried everything in teksavvy's support page (»www.teksavvy.com/en/support.asp), nothing worked
-through the same page I set up myself routed mode for modem doing teksavvy's work (it appears I have nothing else to do)
-yes I have windows 7 and yes I changed that file permission and renamed it and copied required one
-so i looked in documentation and checked all rooms of a house for internet connection, only Power indicator works
-i spent 2 hours calling you for support... nothing... no response... (value = null)
-in total for two days i spent 6 hours trying to fix a problem myself for which I paid in total 170$ for the second day and stayed home for no reason first one

I must say that support (person that talks on the phone) is a face of a company especially in your case. Giving incorect information to customers and lying to them would never make a good business to you and to your customers in the long run.

This is disrespect to me and my time in the first place.

Concussion:
1. I would really appreciate to have day and my 6 (now 7 hours) back. But, well, sad fact is that it would probably never happen.
2. I would also appreciate to solve my problem till Saturday this week, because we are all people and I have a family that waits for my in skype every weekend.
3. I would want a refund of your services you provided if 2nd point fails

Thank you

member for 3.2 years, 1 visits, last login: 3.2 years ago
updated 3.2 years ago

Comments: